Lexmark MX6500 User Guide
Lexmark MX6500 Manual
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- Lexmark MX6500 | User Guide - Page 1
MX6500e User's Guide September 2014 Machine type(s): 4036 Model(s): 310 www.lexmark.com - Lexmark MX6500 | User Guide - Page 2
Contents 2 Contents Safety information 7 Learning about the scanner and printer 9 Finding information about the printer...9 Selecting a location for the printer and the scanner 10 Printer configurations...11 Basic functions of the scanner...12 Understanding the ADF and scanner glass 12 - Lexmark MX6500 | User Guide - Page 3
feeder...76 Loading business cards into the ADF...80 Linking and unlinking trays...81 Paper and specialty media guide 83 Using specialty media...83 Paper guidelines...85 Supported paper sizes, types, and weights 88 Printing...94 Printing forms and documents...94 Printing from a flash drive or - Lexmark MX6500 | User Guide - Page 4
Contents 4 Faxing...119 Setting up the scanner to fax...119 Sending a fax...133 Creating shortcuts...135 Customizing fax settings...136 Canceling an outgoing fax...137 Holding and forwarding faxes...138 Understanding the fax options...139 Scanning 141 Using Scan to Network...141 Scanning to an - Lexmark MX6500 | User Guide - Page 5
standard bin jam. [203 280 [x]‑page jam, remove tray 1 to clear duplex. [235-239 280 [x]‑page jam, open tray [x]. [24x]...282 [x]‑page jam, clear manual feeder. [250 283 [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx 284 [x]‑page jam, remove paper, open finisher - Lexmark MX6500 | User Guide - Page 6
top cover [28y.xx 292 Troubleshooting 293 The indicator light is blinking...293 Understanding the printer messages...293 Solving printer problems...314 Solving print problems...321 Solving copy problems...348 Solving fax problems...351 Solving scanner problems...357 Solving home screen application - Lexmark MX6500 | User Guide - Page 7
or an equivalent type of lithium battery. Do not recharge, disassemble, or incinerate a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot - Lexmark MX6500 | User Guide - Page 8
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS. - Lexmark MX6500 | User Guide - Page 9
Troubleshooting and solving problems Information on setting up and configuring the accessibility features of your printer Help using the printer software Find it here Setup documentation-The setup documentation came with the printer and is also available at http://support.lexmark.com. User's Guide - Lexmark MX6500 | User Guide - Page 10
Warranty information varies by country or region: • In the U.S.-See the Statement of Limited Warranty included with this printer, or go to http://support.lexmark.com. • In other countries and regions-See the printed warranty that came with this printer. Selecting a location for the printer and the - Lexmark MX6500 | User Guide - Page 11
using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. 1 ADF bin 2 Automatic document feeder (ADF) 3 Scanner cover 4 Standard bin - Lexmark MX6500 | User Guide - Page 12
Learning about the scanner and printer 12 5 Printer control panel 6 Multipurpose feeder 7 550‑sheet tray 8 Scanner glass 9 Scanner control panel 10 Basic functions of the scanner When configured with the printer, the scanner provides copy, fax, and scan-to-network capability for large workgroups. - Lexmark MX6500 | User Guide - Page 13
Learning about the scanner and printer 13 • Load up to 30 sheets of A3‑, tabloid‑ or 11 x 17 in. size plain paper. • Scan sizes from 50.8 x 76.2 mm (2 x 3 in.) to 299.7 x 431.8 mm (11.8 x 17 in.). • Scan documents with different paper sizes (letter and legal). • Scan media weights of 52-120 g/m2 ( - Lexmark MX6500 | User Guide - Page 14
enter numbers, letters, or symbols on the display 5 USB port Lets you insert a USB flash drive to send data or to save scanned images. For instructions on how to use the USB port, see "Printing from a flash drive" on page 95. 6 Submit Lets you submit changes made in the scanner settings - Lexmark MX6500 | User Guide - Page 15
scanner. Access the Copy menus and make copies. Access the Fax menus and send faxes. Access the E-mail menus and send e‑mails. Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server. - Lexmark MX6500 | User Guide - Page 16
is in Ready state. 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application. 10 USB Drive View, select, print, scan, or e‑mail photos and - Lexmark MX6500 | User Guide - Page 17
Understanding the scanner control panel 17 Feature Status message bar Scanner IP address Example: 123.123.123.123 Description • Show the current status such as Ready or Busy. • Show scanner and printer conditions such as Replace separator pad or Cartridge low. • Show intervention messages so the - Lexmark MX6500 | User Guide - Page 18
Understanding the scanner control panel 18 Other touch-screen buttons Touch Accept To Save a setting. Cancel Reset • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen. - Lexmark MX6500 | User Guide - Page 19
administrative setup, and active embedded applications. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the scanner. Finding the IP address of the scanner Notes: • Make sure your scanner - Lexmark MX6500 | User Guide - Page 20
a predefined folder on a host computer. For more information, see "Setting up Scan to Computer" on page 145. Scan to FTP Scan documents directly to a File Transfer Protocol (FTP) server. For more information, see "Scanning to an FTP address" on page 142. - Lexmark MX6500 | User Guide - Page 21
Manuals tab, and then select the document for the home screen application. Setting up Forms and Favorites Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark - Lexmark MX6500 | User Guide - Page 22
later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Quickly and application, touch Card Copy on the scanner home screen, and then follow the instructions. - Lexmark MX6500 | User Guide - Page 23
, and then follow the instructions on the scanner display. Setting up Multi Send Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Scan - Lexmark MX6500 | User Guide - Page 24
, and then follow the instructions on the scanner display. Setting up ADF Card Copy Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Quickly - Lexmark MX6500 | User Guide - Page 25
scan image with a border around it. 5 Click Apply. To use the application, touch ADF Card Copy on the scanner home screen, and then follow the instructions. - Lexmark MX6500 | User Guide - Page 26
scanner home screen, and then follow the instructions on the scanner display. Using Bar Code Discovery Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. - Lexmark MX6500 | User Guide - Page 27
want to configure. c Click Configure, and then do either of the following: • To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save the configuration file. Notes: - When saving the configuration file, you can type a unique file name or use - Lexmark MX6500 | User Guide - Page 28
Import/Export. b Do either of the following: • To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions on the computer screen to save the configuration file. • To import a configuration file, do the following: 1 Click Import Embedded Solutions - Lexmark MX6500 | User Guide - Page 29
Notes: • The scanner communications card should be installed only on its designated slot. If an internal memory is installed in this slot, then transfer it to the option slot beside it. • This task requires a flat‑head screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the controller board - Lexmark MX6500 | User Guide - Page 30
Additional scanner and printer setup 30 Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Remove the controller board access - Lexmark MX6500 | User Guide - Page 31
Additional scanner and printer setup 31 3 Remove the shield. 4 Unpack the scanner communications card, and then locate the connector for the scanner communications card. 1 Scanner communications card connector 2 Memory card connector Warning-Potential Damage: Avoid touching the connection points - Lexmark MX6500 | User Guide - Page 32
Additional scanner and printer setup 32 5 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board, and then push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the - Lexmark MX6500 | User Guide - Page 33
Additional scanner and printer setup 33 7 Tighten the screws on the shield. 8 Reattach the access cover. 1 2 - Lexmark MX6500 | User Guide - Page 34
Additional scanner and printer setup 34 Installing internal options in the scanner You can customize your scanner connectivity and memory capacity by adding internal options. When the scanner is connected to the printer, only the internal options in the scanner function. Available internal - Lexmark MX6500 | User Guide - Page 35
Additional scanner and printer setup 35 2 Tape the scanner cover to secure it in place. Note: You may use a masking tape. 3 Remove the exit tray. 4 Turn the scanner upside down on a flat surface. 5 Remove all screws from the system board cover. - Lexmark MX6500 | User Guide - Page 36
something metal on the printer before touching any system board electronic components or connectors. 1 Firmware and flash memory card connectors 2 Lexmark Internal Solutions Port or scanner hard disk connector 3 Scanner hard disk* 4 Memory card connector 5 Fax modem* * The scanner is - Lexmark MX6500 | User Guide - Page 37
Additional scanner and printer setup 37 8 Reattach the system board cover. 9 Attach all the screws to secure the system board cover. 10 While holding the scanner cover, turn the scanner right side up. 11 Reattach the exit tray. a Attach the tray at the rear hinge. - Lexmark MX6500 | User Guide - Page 38
it on the front hinge. c Return the tray to its original position. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flat‑head screwdriver. CAUTION-SHOCK - Lexmark MX6500 | User Guide - Page 39
Additional scanner and printer setup 39 Warning-Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. 1 Unpack the ISP kit. 1 ISP 2 Plastic mounting - Lexmark MX6500 | User Guide - Page 40
Additional scanner and printer setup 40 b Remove the screws that secure the hard disk in place. c Remove the hard disk by pulling it upward to unseat the standoffs. 4 Remove the metal cover from the ISP opening. - Lexmark MX6500 | User Guide - Page 41
Additional scanner and printer setup 41 5 Remove the small bracket from the system board cage. Note: Do not discard the screws. These will be used in step 12. 6 Install the ISP in the same location where the hard disk was located on the system board. a Align the posts of the plastic mounting - Lexmark MX6500 | User Guide - Page 42
Additional scanner and printer setup 42 7 Insert the plug of the ISP interface cable into the connector of the system board. 8 Remove the thumbscrews that attach the hard disk mounting bracket to the hard disk, and then remove the bracket. - Lexmark MX6500 | User Guide - Page 43
Additional scanner and printer setup 43 9 Attach the small bracket to the hard disk. Notes: • Use the small bracket that was removed from the system board cage in step 5. • Use the thumbscrews that were removed in step 8 to attach the bracket to the hard disk. 10 Align the standoffs of the hard - Lexmark MX6500 | User Guide - Page 44
Additional scanner and printer setup 44 11 Insert the plug of the hard disk interface cable into the connector on the ISP. 12 Secure the hard disk to the system board cage. Note: Use the thumbscrews that were removed in step 5 to attach the hard disk to the cage. - Lexmark MX6500 | User Guide - Page 45
Additional scanner and printer setup 45 13 Secure the ISP to the cage using the screws that came with the ISP kit. Note: The screws will pass through the clearance hole of the cage and will attach to the bracket of the ISP. 14 Reattach the system board cover. Installing an optional card Notes: • - Lexmark MX6500 | User Guide - Page 46
Additional scanner and printer setup 46 Warning-Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. 1 Access the scanner system board. For more - Lexmark MX6500 | User Guide - Page 47
Additional scanner and printer setup 47 5 Push the card firmly into place as shown in the illustration. Warning-Potential Damage: Improper installation of the card may cause damage to the card and to the system board. Note: The entire length of the connector on the card must touch and be flush - Lexmark MX6500 | User Guide - Page 48
Additional scanner and printer setup 48 3 On the system board, open the memory card connector latches. 4 Align the notches on the memory card to the ridges on the connector. 1 Notch 2 Ridge - Lexmark MX6500 | User Guide - Page 49
input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: • Caster base • 2100‑sheet tray - Lexmark MX6500 | User Guide - Page 50
input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. 2 Unpack - Lexmark MX6500 | User Guide - Page 51
Additional scanner and printer setup 51 Note: Make sure to lock the wheels of the caster base to secure the printer. 8 Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. - Lexmark MX6500 | User Guide - Page 52
Additional scanner and printer setup 52 9 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. - Lexmark MX6500 | User Guide - Page 53
Additional scanner and printer setup 53 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Adding available options in the print driver" - Lexmark MX6500 | User Guide - Page 54
Additional scanner and printer setup 54 Use the To 1 Ethernet port Connect the printer to the scanner. Make sure to connect the scanner to the printer using the green Ethernet cable. Use the To 1 USB ports Attach an optional wireless network adapter, or connect the scanner to a computer. 2 - Lexmark MX6500 | User Guide - Page 55
of the printer. Setting up the scanner software Installing the scanner 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen. - Lexmark MX6500 | User Guide - Page 56
Additional scanner and printer setup 56 3 For Macintosh users, add the scanner: a From System Preferences in the Apple menu, navigate to the list of scanners, and then select + > IP. b Type the scanner IP address in the address field. Note: Obtain the scanner IP address from the TCP/IP section in - Lexmark MX6500 | User Guide - Page 57
up the printer on a wireless network. • A Service Set Identifier (SSID) is a name assigned to a new network cable when possible to avoid potential problems caused by a damaged cable. Preparing to set up the automatic setting. Check with your system support person if you are not sure which channel - Lexmark MX6500 | User Guide - Page 58
with the access point or contact your system support person. - To find the WPA/WPA2 preshared and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. • or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to - Lexmark MX6500 | User Guide - Page 59
temporarily to an Ethernet network. • A wireless network adapter is installed in your scanner and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the scanner IP address in the address field - Lexmark MX6500 | User Guide - Page 60
Additional scanner and printer setup 60 3 Modify the settings to match the settings of your access point (wireless router). Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network mode, and channel. 4 Click Submit. 5 Turn off the scanner, and then - Lexmark MX6500 | User Guide - Page 61
is Connected. If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and then print another network setup page. - Lexmark MX6500 | User Guide - Page 62
148 mm (4.13 x 5.83 inches) for two‑sided (duplex) printing. • The largest supported Universal size is 216 x 356 mm (8.5 x 14 inches) for one‑sided and two‑ For more information on the MS710 Series printer models, contact your Lexmark sales representative. 1 From the home screen, navigate to: > - Lexmark MX6500 | User Guide - Page 63
Loading paper and specialty media 63 2 Squeeze, and then slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides. - Lexmark MX6500 | User Guide - Page 64
Loading paper and specialty media 64 3 Unlock the length guide, then squeeze, and then slide the guide to the correct position for the size of the paper being loaded. 1 2 3 Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help - Lexmark MX6500 | User Guide - Page 65
Loading paper and specialty media 65 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. • - Lexmark MX6500 | User Guide - Page 66
ABC ABC Loading paper and specialty media 66 Without an optional staple finisher With an optional staple finisher ABC Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the - Lexmark MX6500 | User Guide - Page 67
Loading paper and specialty media 67 • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning-Potential Damage: Overfilling - Lexmark MX6500 | User Guide - Page 68
of the stack, and then lock the length guide. 7 Insert the tray. 8 From the scanner control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. - Lexmark MX6500 | User Guide - Page 69
instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5‑size paper a Pull up and slide the width guide to the position for A5. 1 LGLOFCFOLLITOR A4 A5 2 LGLOFCFOLLITOR A4 A5 LGLOFCFOLILOTR A4 A5 - Lexmark MX6500 | User Guide - Page 70
paper and specialty media 70 b Squeeze and slide the length guide to the position for A5 until it clicks into place. 1 2 c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. - Lexmark MX6500 | User Guide - Page 71
Loading paper and specialty media 71 Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded. 1 LGLOFCFOLLITOR A4 A5 2 LGLOFCFOLLITOR A4 A5 LGLOFCFOLILOTR A4 A5 - Lexmark MX6500 | User Guide - Page 72
Loading paper and specialty media 72 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder. 1 2 - Lexmark MX6500 | User Guide - Page 73
Loading paper and specialty media 73 d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. 3 Flex the sheets back and - Lexmark MX6500 | User Guide - Page 74
ABC ABC Loading paper and specialty media 74 Without an optional staple finisher With an optional staple finisher ABC One‑sided printing ABC One‑sided printing Two‑sided printing Two‑sided printing - Lexmark MX6500 | User Guide - Page 75
Loading paper and specialty media 75 • Make sure the paper is below the maximum paper fill indicator. Warning-Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray. - Lexmark MX6500 | User Guide - Page 76
Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close the multipurpose feeder while a job is printing. EXECB5 A4 - Lexmark MX6500 | User Guide - Page 77
EXECB5 A4 A5 LTR Loading paper and specialty media 77 2 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper - Lexmark MX6500 | User Guide - Page 78
Loading paper and specialty media 78 LTR A5 A 4 EXECB5 4 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Straighten the edges on - Lexmark MX6500 | User Guide - Page 79
Loading paper and specialty media 79 • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher ABC ABC One‑sided printing ABC One‑sided printing Two‑sided (duplex) - Lexmark MX6500 | User Guide - Page 80
paper jams. 6 For custom- or universal-size paper, adjust the width guides to lightly touch the sides of the stack. 7 From the scanner control panel type to avoid paper jams and print quality problems. Loading business cards into the ADF 1 Move the ADF guides to the A8 paper size position. Note: - Lexmark MX6500 | User Guide - Page 81
, short‑edge first into the ADF. Note: Make sure the last edge of the business card is aligned with the A8 mark on the ADF guide. Linking and unlinking trays The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds - Lexmark MX6500 | User Guide - Page 82
Loading paper and specialty media 82 Warning-Potential Damage: Paper loaded in the tray should match the paper type name assigned in the scanner. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured. Creating a - Lexmark MX6500 | User Guide - Page 83
quality and may cause jams or other paper feed problems. • Before loading the card stock on the Tips on using envelopes Note: This paper type is supported only in select printer models. • From the scanner , cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. • Before - Lexmark MX6500 | User Guide - Page 84
, and design, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed specifically for laser printers getting fingerprints on the transparencies to prevent print quality problems. • Before loading transparencies, flex and fan the sheets - Lexmark MX6500 | User Guide - Page 85
guide cause jams. Note: Two‑sided printing is supported for 60-176 g/m2 (16-47‑ edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes to printing and can cause feeding problems. Smoothness Paper smoothness directly affects print paper feeding problems and better - Lexmark MX6500 | User Guide - Page 86
Paper and specialty media guide 86 To help avoid paper jams and poor print quality: • supplier. Using recycled paper and other office papers As an environmentally conscientious company, Lexmark supports the use of recycled paper produced specifically for use in laser (electrophotographic) printers - Lexmark MX6500 | User Guide - Page 87
Paper and specialty media guide 87 caused throughout the entire life of a device (from design to end-of-life). This is due to the energy-intensive manufacturing processes required to make paper. Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled - Lexmark MX6500 | User Guide - Page 88
Paper and specialty media guide 88 Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support. Note: To use a paper size that is unlisted, configure a Universal paper size. - Lexmark MX6500 | User Guide - Page 89
Paper and specialty media guide 89 Paper size ADF Universal 138 x 210 mm (5.5 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.) 1 Paper size is supported if printer is set to Metric. 2 Paper size is supported if printer is set to US. ADF - Automatic X ADF - Mixed sizes X Scanner glass Printer - Lexmark MX6500 | User Guide - Page 90
select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper Universal or turn off tray size sensing. For more information, contact customer support. 2 Universal is supported in duplex mode only if the width is from 105 mm (4.13 - Lexmark MX6500 | User Guide - Page 91
Paper and specialty media guide 91 Output Options Paper size A6 A5 JIS B5 Executive Letter not punch holes in it. 4 This paper size is supported only in select printer models. Supported paper types and weights Printer The printer engine supports 60-176‑g/m2 (16-47‑lb) paper weights. Paper - Lexmark MX6500 | User Guide - Page 92
Paper and specialty media guide 92 Paper type Paper labels 250‑ or 550‑sheet trays 2100‑sheet tray Multipurpose feeder X Duplex X Pharmacy labels X Transparencies2 X X 1 This paper type is supported only in select printer models. 2 Print on transparencies by batches of only up to 20 to - Lexmark MX6500 | User Guide - Page 93
Paper and specialty media guide 93 Paper type Paper weight 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher Staple, hole together. For more information, see "Tips on using transparencies" on page 84. 3 This paper type is supported only in select printer models. - Lexmark MX6500 | User Guide - Page 94
Printing 94 Printing Printing forms and documents Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see "Setting up - Lexmark MX6500 | User Guide - Page 95
Printing 95 Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Print - Lexmark MX6500 | User Guide - Page 96
flash drives and file types Notes: • High‑speed USB flash drives must support the full‑speed standard. Low-speed USB devices are not supported. • USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New Technology File System (NTFS) or any other file system - Lexmark MX6500 | User Guide - Page 97
jpg • .bmp • .pcx • .tiff or .tif • .png • .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs - Lexmark MX6500 | User Guide - Page 98
Printing 98 Use To Notes: • Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the scanner requires extra memory to process additional held jobs. • You can set the scanner to store print jobs in the scanner memory until you start the print job from the scanner control panel. - Lexmark MX6500 | User Guide - Page 99
Printing 99 Modifying confidential print settings 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you - Lexmark MX6500 | User Guide - Page 100
Printing 100 Canceling a print job from the computer For Windows users 1 Open the printers folder, and then select your printer. 2 From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users 1 From System Preferences in the Apple menu, navigate to your - Lexmark MX6500 | User Guide - Page 101
as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the scanner control panel, touch Copy It. Copying using the ADF 1 Load an original document facedown into the ADF. Note: Do not load - Lexmark MX6500 | User Guide - Page 102
as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. - Lexmark MX6500 | User Guide - Page 103
The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 4 Navigate to: Copy to > select the tray containing - Lexmark MX6500 | User Guide - Page 104
. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, touch Copy. 4 From the Scale area, touch or increase the value by 1%. Touching "Copy to" or "Copy from" after manually setting Scale changes the scale value back to Auto. Note: Auto is the - Lexmark MX6500 | User Guide - Page 105
magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Content 4 Touch the button that best represents the content type of the document you are copying: • Text - Lexmark MX6500 | User Guide - Page 106
The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > enter the number of copies > Collate > select the preferred order of pages > > Copy It Placing separator - Lexmark MX6500 | User Guide - Page 107
. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Custom Job > On > > Copy It Note: When the end of a set is reached, the scan screen - Lexmark MX6500 | User Guide - Page 108
ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Overlay > select overlay message > Done > Copy It Canceling a copy job Canceling a copy job - Lexmark MX6500 | User Guide - Page 109
the difference. • If the paper type or size that you want to copy onto is not loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the multipurpose feeder. • When "Copy to" is set to Auto Size Match, each copy matches the paper size of the - Lexmark MX6500 | User Guide - Page 110
Copying 110 Copies This option lets you set the number of copies to be printed. Content This option lets you set the original document type and source. Select from the following content types: • Graphics-The original document is mostly business‑type graphics such as pie charts, bar charts, and - Lexmark MX6500 | User Guide - Page 111
Copying 111 • Header/Footer-This inserts date or time, page number, Bates number, or custom text, and then prints them in the specified header or footer location. • Margin Shift-This increases or reduces the size of the margin of a page by shifting the scanned image. Touch or to set the margin you - Lexmark MX6500 | User Guide - Page 112
E-mailing 112 E-mailing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, - Lexmark MX6500 | User Guide - Page 113
E-mailing 113 3 Fill in the fields with the appropriate information. 4 Click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the - Lexmark MX6500 | User Guide - Page 114
magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 Press , enter the shortcut number using the keypad, and then touch . To enter additional recipients, touch Next address, and then enter the address - Lexmark MX6500 | User Guide - Page 115
ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done 4 Touch Subject, then type the e‑mail subject, and then touch - Lexmark MX6500 | User Guide - Page 116
E-mailing 116 Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail. You may enter multiple e‑mail addresses. Subject This option lets you type a subject line for your e-mail. Message This option lets you type a message that will be sent with your - Lexmark MX6500 | User Guide - Page 117
E-mailing 117 • Photo/Film-The original document is a photo from film. • Press-The original document was printed using a printing press. Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the - Lexmark MX6500 | User Guide - Page 118
E-mailing 118 Using the advanced options Select from the following settings: • Adjust ADF Skew-This straightens scanned images that are slightly skewed when received from the ADF tray. • Advanced Imaging-This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, JPEG Quality, - Lexmark MX6500 | User Guide - Page 119
Faxing 119 Faxing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small - Lexmark MX6500 | User Guide - Page 120
Faxing 120 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: station name (identification of the business, other entity, or individual sending - Lexmark MX6500 | User Guide - Page 121
telephone cable to an active analog wall jack. Tips for this setup: • You can set the scanner to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the scanner to pick up on any number of rings - Lexmark MX6500 | User Guide - Page 122
Faxing 122 Setup 2: Scanner is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect one end of the telephone cable that came with the scanner to the port of the scanner. 2 Connect the other end of the telephone cable to an active analog wall - Lexmark MX6500 | User Guide - Page 123
the call is a fax, then the scanner detects the fax signal on the line and takes over the call. • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the scanner. Otherwise, the scanner does not receive faxes - Lexmark MX6500 | User Guide - Page 124
the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax. • You can also set the scanner to receive faxes automatically (Auto Answer On), but you need to turn off the voice mail service when you are expecting a fax. This setting works best - Lexmark MX6500 | User Guide - Page 125
Faxing 125 Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same - Lexmark MX6500 | User Guide - Page 126
Faxing 126 Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the scanner to the port of the scanner. 2 Connect the other end of - Lexmark MX6500 | User Guide - Page 127
Faxing 127 Scenario 4: Digital telephone service through a cable provider Setup 1: Scanner is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your scanner to the - Lexmark MX6500 | User Guide - Page 128
Faxing 128 Setup 2: Scanner is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable that came with your scanner to the port of the scanner. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 - Lexmark MX6500 | User Guide - Page 129
adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the scanner. Part name Lexmark adapter plug Connecting the scanner to a non‑RJ‑11 wall jack Part number 40X8519 1 Connect one end of the telephone cable that came with scanner - Lexmark MX6500 | User Guide - Page 130
Faxing 130 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter. Notes: • The port of the scanner may have an adapter plug for use with the adapter. Do not - Lexmark MX6500 | User Guide - Page 131
Faxing 131 Connect the scanner to any of the N ports. 1 Connect one end of the telephone cable that came the scanner to the port of the scanner. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and - Lexmark MX6500 | User Guide - Page 132
telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls. If you subscribe to a distinctive ring service, then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the scanner to the scanner - Lexmark MX6500 | User Guide - Page 133
correctly. 2 Click Settings > Security > Set Date and Time. 3 In the Manually Set Date & Time field, enter the current date and time. 4 Click Submit. glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Fax. 4 Enter the fax number or a - Lexmark MX6500 | User Guide - Page 134
or the Universal Fax Driver. For more information, go to http://support.lexmark.com. • To use the fax option with the PostScript driver, configure . 2 If you are loading a document into the ADF, then adjust the paper guides. 3 Press , and then enter the shortcut number using the keypad. 4 Touch - Lexmark MX6500 | User Guide - Page 135
Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options > Delayed Send Note: If Fax you do not have an ID and password, then get one from your system support person. - Lexmark MX6500 | User Guide - Page 136
glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Fax, and then enter the fax number. To glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > - Lexmark MX6500 | User Guide - Page 137
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options 4 Adjust the fax darkness, and then touch Fax It. Viewing a fax log 1 Type - Lexmark MX6500 | User Guide - Page 138
. Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner - Lexmark MX6500 | User Guide - Page 139
Faxing 139 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings. - Lexmark MX6500 | User Guide - Page 140
Faxing 140 Select from the following content types: • Graphics-The original document is mostly business‑type graphics, such as pie charts, bar charts, and animations. • Photo-The original document is mostly a photo or an image. • Text-The content of the original document is mostly text or line art - Lexmark MX6500 | User Guide - Page 141
magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent at a time. When an FTP destination has been configured by your system support person, the name of the destination becomes available as a shortcut number or - Lexmark MX6500 | User Guide - Page 142
you do not have an ID and password, then get one from your system support person. 4 Click FTP Shortcut Setup. 5 Enter the appropriate information. 6 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the scanner control panel, navigate to: FTP > FTP > type the - Lexmark MX6500 | User Guide - Page 143
. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: FTP > FTP > > type the name of the recipient > Search 4 Touch the name of the recipient. Note: To search for - Lexmark MX6500 | User Guide - Page 144
number when you are ready to scan your documents. 7 Review the instructions on the Scan Profile screen. a Load an original document facedown, long b If you are loading a document into the ADF tray, then adjust the paper guides. c Do either of the following: • Press #, and then enter the shortcut - Lexmark MX6500 | User Guide - Page 145
Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure your on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 Insert the flash drive into the USB port on the side of the scanner control panel. The - Lexmark MX6500 | User Guide - Page 146
Scanning 146 Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Darkness This option lets you adjust how light or - Lexmark MX6500 | User Guide - Page 147
Scanning 147 Page Setup This option lets you change the following settings: • Sides (Duplex)-This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation-This specifies the orientation of the original document, and then changes the Sides (Duplex) - Lexmark MX6500 | User Guide - Page 148
Settings E‑mail Settings FTP Settings Flash Drive Menu OCR Settings Print Settings Print All Guides Copy Guide E-mail Guide Fax Guide FTP Guide Print Defects Guide Information Guide Supplies Guide Fax Shortcuts E-mail Shortcuts FTP Shortcuts Copy Shortcuts Profile Shortcuts A list of installed - Lexmark MX6500 | User Guide - Page 149
Understanding the printer menus Use Black Cartridge Early Warning Low Invalid Near End of Life Replace Missing Defective OK Unsupported Separator Pad OK Replace Pick Roller OK Replace Maintenance Kit OK Replace Staple Cartridge Early Warning Low Replace Missing OK Hole Punch Box Near Full Replace - Lexmark MX6500 | User Guide - Page 150
Understanding the printer menus Paper menu Default Source menu Use Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Configure MP menu Use Configure MP Cassette Manual First 150 To Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory - Lexmark MX6500 | User Guide - Page 151
. The multipurpose feeder may also be linked. When one tray is empty, the print job continues using the linked tray. • The A6 paper size is supported only in Tray 1 and in the multipurpose feeder. • Some menu settings are available only in select printer models. Tray [x] Type Plain Paper Card Stock - Lexmark MX6500 | User Guide - Page 152
Understanding the printer menus 152 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder. Notes: • - Lexmark MX6500 | User Guide - Page 153
setting. DL Envelope is the international factory default setting. • This menu is supported only in select printer models. Manual Envelope Type Envelope Rough Envelope Custom Type [x] Specify the envelope type being manually loaded. Notes: • Envelope is the factory default setting. • This menu is - Lexmark MX6500 | User Guide - Page 154
relative texture of the card stock loaded in a specific tray. Notes: • Normal is the factory default setting. • These options appear only if card stock is supported. - Lexmark MX6500 | User Guide - Page 155
Specify the relative texture of the rough envelopes loaded in a specific tray. Notes: • Rough is the factory default setting. • This menu is supported only in select printer models. Specify the relative texture of the letterhead loaded in a specific tray. Note: Normal is the factory default setting - Lexmark MX6500 | User Guide - Page 156
Understanding the printer menus 156 Use Light Texture Smooth Normal Rough Heavy Texture Smooth Normal Rough Rough/Cotton Texture Rough Custom [x] Texture Smooth Normal Rough To Specify the relative texture of the light paper loaded in a specific tray. Note: Normal is the factory default setting. - Lexmark MX6500 | User Guide - Page 157
is the factory default setting. Specify the relative weight of the envelope loaded. Notes: • Normal is the factory default setting. • This menu is supported only in select printer models. Specify the relative weight of the rough envelope loaded. Notes: • Normal is the factory default setting. • This - Lexmark MX6500 | User Guide - Page 158
Understanding the printer menus 158 Paper Loading menu Use To Card Stock Loading Duplex Off Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Recycled Loading Duplex Off Determine and set two-sided printing for all print jobs with Recycled as the - Lexmark MX6500 | User Guide - Page 159
set two-sided printing for all print jobs with Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets the printer default to two‑sided printing for - Lexmark MX6500 | User Guide - Page 160
is the factory default setting for Orientation. • Off is the factory default setting for 2 scans per side. • Envelope and Rough Envelope are supported only in some printer models. Custom Bin Names menu Use Standard Bin Bin [x] To Specify a custom name for the standard bin. Specify a custom - Lexmark MX6500 | User Guide - Page 161
in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray. To Specify the default bin. Notes: • If multiple bins are assigned the same name, then the name appears only once in the - Lexmark MX6500 | User Guide - Page 162
once in the bin list. • [x] can be any number between 1 and 4 if the appropriate optional bins are installed. Select a bin for each supported paper type. For each type, select from the following options: Disabled Standard Bin Bin [x] Notes: • Disabled is the factory default setting. • [x] can - Lexmark MX6500 | User Guide - Page 163
completed faxes. Notes: • This menu item appears only when Enable Job Log is set to On in the Fax Settings menu. • This menu is supported only in some printer models. Print a report containing information about the last 100 attempted, received, and blocked calls. Notes: • This menu item appears only - Lexmark MX6500 | User Guide - Page 164
Understanding the printer menus 164 Use Print Directory Asset Report Event Log Summary To Print a list of all the resources stored in an optional flash memory card or hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the memory card or hard disk is installed and working - Lexmark MX6500 | User Guide - Page 165
Understanding the printer menus 165 Use NPA Mode Off Auto Network Buffer Auto 3KB to [maximum size allowed] Job Buffering Off On Auto Mac Binary PS On Off Auto Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk To Set the printer to perform the special - Lexmark MX6500 | User Guide - Page 166
/IP host name. Note: This can be changed only from the Embedded Web Server. IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off - Lexmark MX6500 | User Guide - Page 167
setting. Note: Yes is the factory default setting. Enable the built-in FTP server, which lets you send files to the scanner using File Transfer Protocol. Note: Yes is the factory default setting. Enable the built-in Web server (Embedded Web Server). When enabled, the scanner can be monitored - Lexmark MX6500 | User Guide - Page 168
Understanding the printer menus 168 Use To Enable IPv6 On Off Enable Internet Protocol Version Six (IPv6) in the printer. IPv6 uses bigger numbers to create IP addresses. Note: On is the factory default setting. Auto Configuration On Off Specify whether or not the network adapter accepts the - Lexmark MX6500 | User Guide - Page 169
Network > Standard Network Setup > AppleTalk • Network/Ports > Network [x] > Network [x] Setup > AppleTalk Use To Activate Yes No Enable or disable AppleTalk support. Note: No is the factory default setting. View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed - Lexmark MX6500 | User Guide - Page 170
Understanding the printer menus 170 Standard USB menu Menu item Description PCL SmartSwitch On Off Sets the scanner to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default - Lexmark MX6500 | User Guide - Page 171
Understanding the printer menus 171 Menu item Job Buffering Off On Auto Mac Binary PS Auto On Off ENA Address yyy.yyy.yyy.yyy ENA Netmask yyy.yyy.yyy.yyy ENA Gateway yyy.yyy.yyy.yyy Parallel [x] menu Menu item PCL SmartSwitch On Off PS SmartSwitch On Off Description Temporarily stores print jobs - Lexmark MX6500 | User Guide - Page 172
is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. - Lexmark MX6500 | User Guide - Page 173
Understanding the printer menus 173 Menu item Honor Init Off On Parallel Mode 2 On Off Mac Binary PS Auto On Off ENA Address yyy.yyy.yyy.yyy ENA Netmask yyy.yyy.yyy.yyy ENA gateway yyy.yyy.yyy.yyy Serial [x] menu Menu item PCL SmartSwitch On Off Description Determines if the scanner honors - Lexmark MX6500 | User Guide - Page 174
Understanding the printer menus 174 Menu item PS SmartSwitch On Off NPA Mode Auto On Off Serial Buffer Auto 3KB to [maximum size allowed] Disabled Job Buffering Off On Auto Description Sets the scanner to automatically switch to PS emulation when a print job received through a serial port - Lexmark MX6500 | User Guide - Page 175
Understanding the printer menus 175 Menu item Protocol DTR DTR/DSR XON/XOFF XON/XOFF/DTR XONXOFF/DTRDSR Robust XON Off On Baud 9600 19200 38400 57600 115200 138200 172800 230400 345600 1200 2400 4800 Data Bits 8 7 Parity None Ignore Even Odd Honor DSR Off On Description Selects the hardware and - Lexmark MX6500 | User Guide - Page 176
Understanding the printer menus 176 SMTP Setup menu Menu item Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5-30 Reply Address Use SSL Disabled Negotiate Required SMTP Server Authentication No authentication required Login/Plain CRAM - Lexmark MX6500 | User Guide - Page 177
Understanding the printer menus 177 Security menu Edit Security Setups menu Use Edit Backup Password Use Backup Password • Off • On Password Edit Building Blocks Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP+GSSAPI Password PIN Edit Security Templates [ - Lexmark MX6500 | User Guide - Page 178
Understanding the printer menus 178 Miscellaneous Security Settings menu Use Login Restrictions Login failures Failure time frame Lockout time Panel Login Timeout Remote Login Timeout Security Reset Jumper No Effect Access controls="No Security" Reset factory security defaults LDAP Certificate - Lexmark MX6500 | User Guide - Page 179
Understanding the printer menus 179 Confidential Print menu Menu item Max Invalid PIN Off 2-10 Confidential Job Expiration Off 1 hour 4 hours 24 hours 1 week Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Reserve Job Expiration - Lexmark MX6500 | User Guide - Page 180
Understanding the printer menus 180 Use Wiping Mode Auto Automatic Method Single pass Multiple pass To Specify the mode for disk wiping. Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Notes: • "Single - Lexmark MX6500 | User Guide - Page 181
the file will be parsed or viewed. "LF (\n)" is the factory default setting. CR (\r) CRLF (\r\n) Set Date and Time menu Use Current Date and Time Manually Set Date and Time Time Zone To View the current date and time settings for the scanner. Enter the date and time. Note: Date/Time - Lexmark MX6500 | User Guide - Page 182
Understanding the printer menus 182 Use Automatically Observe DST On Off Custom Time Zone Setup DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Enable NTP On Off NTP Server Enable Authentication On Off To Set the scanner - Lexmark MX6500 | User Guide - Page 183
Understanding the printer menus Settings menu General Settings menu Use Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Show Supply Estimates - Lexmark MX6500 | User Guide - Page 184
Understanding the printer menus Use ADF Multi‑feed Sensor On Off Quiet Mode Off On Run Initial Setup Yes No Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar - Lexmark MX6500 | User Guide - Page 185
. For the Left side and Right side menus, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory - Lexmark MX6500 | User Guide - Page 186
Format 12 hour A.M./P.M. 24 hour clock Screen Brightness 20-100 186 To Customize the displayed information for Paper Jam, Load Paper, and Service Errors menus. Select from the following options: Display Yes No Message to display Default Alternate Default [text entry] Alternate [text entry] Note - Lexmark MX6500 | User Guide - Page 187
Understanding the printer menus Use One Page Copy Off On Output Lighting Normal/Standby Mode Off Dim Bright Audio Feedback Button Feedback On Off Volume 1-10 Tactile Touchscreen Feedback On Off Show Bookmarks Yes No Allow Background Removal On Off Allow Custom Job Scans On Off Scanner Jam Recovery - Lexmark MX6500 | User Guide - Page 188
Understanding the printer menus Use Alarms Alarm Control Cartridge Alarm Staple Alarm Hole Punch Alarm Timeouts Standby Mode Disabled 1-240 Timeouts Sleep Mode Disabled 1‑120 Timeouts Print with Display Off Allow printing with display off Display on when printing Timeouts Screen Timeout 15-300 - Lexmark MX6500 | User Guide - Page 189
Understanding the printer menus Use Timeouts Print Timeout Disabled 1-255 Timeouts Wait Timeout Disabled 15-65535 Timeouts Job Hold Timeout 5-255 Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Error Recovery Max Auto Reboots 1‑20 Print Recovery Auto Continue Disabled 5-255 - Lexmark MX6500 | User Guide - Page 190
Understanding the printer menus 190 Use Print Recovery Jam Recovery On Off Auto Print Recovery Page Protect Off On Press Sleep Button Do Nothing Sleep Press and Hold Sleep Button Do Nothing Sleep Factory Defaults Do Not Restore Restore Now Export Configuration File Export Copy Settings menu Use - Lexmark MX6500 | User Guide - Page 191
Understanding the printer menus 191 Use Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Paper Saver Off 2‑up Portrait 2‑up Landscape 4‑up Portrait 4‑up Landscape - Lexmark MX6500 | User Guide - Page 192
Understanding the printer menus 192 Use Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Difficult Media Tabloid Difficult - Lexmark MX6500 | User Guide - Page 193
Understanding the printer menus 193 Use Darkness 1-9 Number of Copies 1-9999 Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Overlay Confidential Copy Draft Urgent Custom Off Custom Overlay Allow priority copies On - Lexmark MX6500 | User Guide - Page 194
Understanding the printer menus 194 Use Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 Best for content Mirror Image Off On Negative Image Off On Shadow Detail ‑4 to 4 Adjust ADF Skew Auto Off On - Lexmark MX6500 | User Guide - Page 195
a regular telephone to answer an incoming fax job and to dial a fax number. • Touch # 0 on the numeric keypad to go directly to the Manual Fax function. Define the allocation of non-volatile memory between sending and receiving fax jobs. Note: Equal is the factory default setting. Specify whether - Lexmark MX6500 | User Guide - Page 196
Understanding the printer menus 196 Use Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Fax Send Settings Use - Lexmark MX6500 | User Guide - Page 197
Understanding the printer menus 197 Use Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Difficult Media Tabloid Difficult - Lexmark MX6500 | User Guide - Page 198
Understanding the printer menus 198 Use Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Darkness 1-9 Dial Prefix Dialing Prefix Rules Prefix Rule [x] Automatic Redial 0-9 Redial frequency 1-200 Behind a PABX Yes No Enable ECM Yes No Enable Fax Scans On - Lexmark MX6500 | User Guide - Page 199
Understanding the printer menus 199 Use Max Speed 2400 4800 9600 14400 33600 Custom Job scanning On Off Scan Preview On Off Background Removal ‑4 to 4 Color Balance Cyan - Red Magenta - Green Yellow - Blue Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green - Lexmark MX6500 | User Guide - Page 200
Understanding the printer menus 200 Use To Negative Image Off On Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail ‑4 to 4 Adjust the amount of shadow detail visible. Note: 0 is the factory default setting. Adjust ADF Skew Auto Off On - Lexmark MX6500 | User Guide - Page 201
an incoming fax job. Note: 3 is the factory default setting. Set the printer to receive faxes automatically. Note: Yes is the factory default setting. Manually enter a code on the telephone number pad to begin receiving a fax. Notes: • 9 is the factory default setting. • This menu item is used when - Lexmark MX6500 | User Guide - Page 202
Off On Banned Fax List Holding Faxes Held Fax Mode Off Always On Manual Scheduled Fax Holding Schedule Punch Off On Staple Off 1 staple Enable Color received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. Note: Off is the factory - Lexmark MX6500 | User Guide - Page 203
Understanding the printer menus 203 Use Receive Error Log Print Never Print on Error Auto Print Logs On Off Log Paper Source Tray [x] Multipurpose Feeder Logs Display Remote Station Name Dialed Number Enable Job Log On Off Enable Call Log On Off Log Output Bin Standard Bin Bin [x] Speaker Settings - Lexmark MX6500 | User Guide - Page 204
Understanding the printer menus 204 Answer On Use All Rings Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only To Specify ring patterns when the scanner is answering calls. Note: All Rings is the factory default - Lexmark MX6500 | User Guide - Page 205
Understanding the printer menus 205 Use Fax Resolution Standard Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Darkness 1-9 Orientation Portrait Landscape Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS - Lexmark MX6500 | User Guide - Page 206
Understanding the printer menus 206 Use Enable Analog Receive Off On To Enable receiving of analog faxes. Note: Off is the factory default setting. E‑mail Settings menu Use E‑mail Server Setup Subject Message File Name E‑mail Server Setup Send me a copy Never appears On by default Off by default - Lexmark MX6500 | User Guide - Page 207
Understanding the printer menus 207 Use PDF Settings PDF Version 1.2-1.7 A-1a A-1b PDF Compression Normal High Secure PDF Off On Searchable PDF Off On Archival (PDF/A) On Off Content Type Text Graphics Text/Photo Photo Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine - Lexmark MX6500 | User Guide - Page 208
Understanding the printer menus 208 Use Orientation Portrait Landscape Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 - Lexmark MX6500 | User Guide - Page 209
Understanding the printer menus 209 Use Photo Default 5-90 E‑mail images sent as Attachment Web Link Use Multi‑Page Tiff On Off TIFF Compression LZW JPEG Transmission Log Print log Do not print log Print only for error Log Paper Source Tray [x] Multipurpose Feeder Log Output Bin Standard Bin Bin - Lexmark MX6500 | User Guide - Page 210
Understanding the printer menus 210 Use Background Removal ‑4 to 4 Color Balance Cyan - Red Magenta - Green Yellow - Blue Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 Best for content Mirror - Lexmark MX6500 | User Guide - Page 211
Understanding the printer menus 211 Use Temperature ‑4 to 4 Use cc:/bcc: Off On FTP Settings menu Use Format PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) PDF Settings PDF Version 1.2-1.7 A-1a A-1b PDF Compression Normal High Secure PDF Off On Searchable PDF Off On Archival ( - Lexmark MX6500 | User Guide - Page 212
Understanding the printer menus 212 Use Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Off On Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness 1-9 Orientation Portrait Landscape To Specify how the original document was - Lexmark MX6500 | User Guide - Page 213
Understanding the printer menus 213 Use Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Difficult Media Tabloid Difficult - Lexmark MX6500 | User Guide - Page 214
Understanding the printer menus 214 Use Photo Default 5-90 Use Multi‑Page TIFF On Off TIFF Compression LZW JPEG Transmission Log Print log Do not print log Print only for error Log Paper Source Tray [x] Multipurpose Feeder Log Output Bin Standard Bin Bin [x] FTP bit Depth 1 bit 8 bit File Name - Lexmark MX6500 | User Guide - Page 215
Understanding the printer menus 215 Use Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 Best for content Mirror Image Off On Negative Image Off On Shadow Detail ‑4 to 4 Adjust ADF Skew Auto Off On - Lexmark MX6500 | User Guide - Page 216
Understanding the printer menus 216 Flash Drive menu Scan Settings Use Format PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) PDF Settings PDF Version 1.2-1.7 A-1a A-1b PDF Compression Normal High Secure PDF Off On Searchable PDF Off On Archival (PDF/A) On Off Content Type Text - Lexmark MX6500 | User Guide - Page 217
Understanding the printer menus 217 Use Color On Off Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness 1-9 Orientation Portrait Landscape Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 - Lexmark MX6500 | User Guide - Page 218
Understanding the printer menus 218 Use Sides (Duplex) Off Long Edge Short Edge JPEG Quality Best for content 5-90 Text Default 5-90 Text/Photo Default 5-90 Photo Default 5-90 Use Multi‑Page TIFF On Off Scan Bit Depth 1 bit 8 bit File Name Custom Job Scanning On Off Scan Preview On Off Background - Lexmark MX6500 | User Guide - Page 219
Understanding the printer menus 219 Use Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 Best for content Mirror Image Off On Negative Image Off On Shadow Detail ‑4 to 4 Adjust ADF Skew Auto Off On - Lexmark MX6500 | User Guide - Page 220
1 is the factory default setting. Multipurpose Feeder Manual Paper Manual Envelope Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages is the factory default setting. • This menu item appears only when a supported staple, hole punch finisher is installed. Hole Punch Mode 2 holes 3 holes - Lexmark MX6500 | User Guide - Page 221
Understanding the printer menus 221 Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple‑page images on one side of the paper. Note: Off is the factory default setting. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of - Lexmark MX6500 | User Guide - Page 222
Understanding the printer menus 222 Use Inverse Detection On Off Auto Contrast Enhance Off On Recognized Languages English French German Spanish Italian Portugues Danish Dutch Norwegian Swedish Finnish Hungarian Polish Print Settings Setup menu Use Printer Language PCL Emulation PS Emulation To - Lexmark MX6500 | User Guide - Page 223
Understanding the printer menus Use Job Waiting On Off Print Area Normal Fit to Page Whole Page Download Target RAM Flash Disk Resource Save On Off 223 To Specify that print jobs be removed from the print queue when they require unavailable printer options or custom settings. They are stored in a - Lexmark MX6500 | User Guide - Page 224
Understanding the printer menus 224 Use Print All Order Alphabetical Oldest First Newest First Finishing menu Use Sides (Duplex) 1 sided 2 sided Duplex Binding Long Edge Short Edge Copies 1-999 Blank Pages Do Not Print Print Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) To Specify the order in which - Lexmark MX6500 | User Guide - Page 225
: None is the factory default setting. Specify whether printed output is stapled. Notes: • Off is the factory default setting. • This menu item appears only when a supported staple finisher is installed. - Lexmark MX6500 | User Guide - Page 226
for the purpose of collecting the sheets in a binder or folder. Notes: • Off is the factory default setting. • This menu item appears only when a supported staple, hole punch finisher is installed. Specify the number of holes to be created on printed outputs for the purpose of collecting the sheets - Lexmark MX6500 | User Guide - Page 227
Understanding the printer menus 227 Use Toner Darkness 1-10 Enhance Fine Lines On Off Gray Correction Auto Off Brightness ‑6 to 6 Contrast 0-5 To Lighten or darken the printed output. Notes: • 8 is the factory default setting. • Selecting a smaller number can help conserve toner. Enable a print - Lexmark MX6500 | User Guide - Page 228
Understanding the printer menus 228 Use Log Action at Near Full None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Log Action - Lexmark MX6500 | User Guide - Page 229
. • Do Not Delete sets the scanner control panel to return to the main Utilities menu. Assists in isolating the source of a print job problem Notes: • When activated, all data sent to the scanner is printed in hexadecimal and character representation, and control codes are not executed. • To - Lexmark MX6500 | User Guide - Page 230
Understanding the printer menus 230 Use Annotations Do Not Print Print PostScript menu Use Print PS Error On Off Lock PS Startup Mode On Off Font Priority Resident Flash/Disk PCL Emul menu Use Font Source Resident Disk Download Flash All Font Name Courier 10 To Print annotations in a PDF. Note: - Lexmark MX6500 | User Guide - Page 231
set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Only the supported symbol sets are shown. Change the point size for scalable typographic fonts. Notes: • 12 - Lexmark MX6500 | User Guide - Page 232
Settings Auto LF after CR On Off Tray Renumber Assign MP Feeder Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Envelope Off None 0-199 Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 - Lexmark MX6500 | User Guide - Page 233
Understanding the printer menus 233 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl - Lexmark MX6500 | User Guide - Page 234
Fit Height/Width Fit Height Fit Width Orientation Portrait Landscape Reverse Portrait Reverse Landscape Help menu Menu item Print All Guides Copy Guide E‑mail Guide Fax Guide FTP Guide To Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be - Lexmark MX6500 | User Guide - Page 235
Understanding the printer menus 235 Menu item Print Defects Guide Information Guide Supplies Guide Description Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality Provides help - Lexmark MX6500 | User Guide - Page 236
two sides of the paper. Notes: • Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to http://support.lexmark.com. Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple‑page document - Lexmark MX6500 | User Guide - Page 237
Settings > Eco‑Mode > select a setting. Use To Off Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance specifications of the printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until - Lexmark MX6500 | User Guide - Page 238
page is printed. Use factory default settings. Note: This setting supports the performance specifications of the printer. Adjusting Sleep mode 1 From the brightness of the display To save energy, or if you have trouble reading your display, then adjust the brightness of the display. Available - Lexmark MX6500 | User Guide - Page 239
are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go - Lexmark MX6500 | User Guide - Page 240
. • The scanner is being moved to a different department or location. • The scanner is being serviced by someone from outside your organization. • The scanner is being removed from your premises for service. Disposing of a printer or scanner hard drive Note: Not all printers or scanners have a hard - Lexmark MX6500 | User Guide - Page 241
Securing the printer 241 Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions-Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data-Erase fax settings and data by selecting Wipe All - Lexmark MX6500 | User Guide - Page 242
Securing the printer 242 • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. 5 Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Configuring scanner - Lexmark MX6500 | User Guide - Page 243
take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server-Security: Administrator's Guide at http://support.lexmark.com. - Lexmark MX6500 | User Guide - Page 244
scanner, including the exit tray. Warning-Potential Damage: Using a damp cloth to clean the interior may cause damage to your scanner. 5 Make sure the paper support and exit tray are dry before using the scanner. - Lexmark MX6500 | User Guide - Page 245
Maintaining the scanner and the printer 245 Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 1 White underside - Lexmark MX6500 | User Guide - Page 246
Maintaining the scanner and the printer 246 3 Wipe the upper and lower ADF glass until they are clean and dry. 4 Close the ADF cover. Cleaning the ADF parts Clean the ADF parts periodically to ensure the ADF feeds paper properly. Residue on the ADF parts may cause scan quality issues and false - Lexmark MX6500 | User Guide - Page 247
Maintaining the scanner and the printer 247 3 Open the ADF cover. 4 Using the cleaning cloth, wipe the rollers in the upper portion of the ADF until all residue is removed. 1 Two rollers that do not rotate freely 2 Six rollers that rotate freely - Lexmark MX6500 | User Guide - Page 248
Maintaining the scanner and the printer 248 a To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning cloth. b To clean the rollers that rotate freely, wipe the rollers until all residue is removed. - Lexmark MX6500 | User Guide - Page 249
all residue is removed. 1 Six rollers that do not rotate freely 2 Six rollers that rotate freely a To clean the rollers that do not rotate freely, manually rotate the last roller toward the ADF entrance. This will reposition the other rollers that do not rotate freely. - Lexmark MX6500 | User Guide - Page 250
Maintaining the scanner and the printer 250 b To clean the rollers that rotate freely, wipe the rollers until all residue is removed. 6 Wait for 3 minutes to let the rollers dry. Cleaning the touch screen Clean the scanner touch screen regularly to remove fingerprints and smudges. 1 Make sure the - Lexmark MX6500 | User Guide - Page 251
Maintaining the scanner and the printer 251 Emptying the hole punch box 1 Pull out the hole punch box. 2 Empty the container. 3 Insert the emptied hole punch box back into the finisher until it clicks into place. Storing supplies Choose a cool, clean storage area for the printer supplies. Store - Lexmark MX6500 | User Guide - Page 252
caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may - Lexmark MX6500 | User Guide - Page 253
Puerto Rico and Mexico) 523X* Toner Cartridge 524 High Yield Toner Cartridge 524H Extra High Yield Toner Cartridge 524X* * This toner cartridge is supported only in the MS711, MS811n, MS811dn, and MS812dn printer models. For more information on countries located in a region, visit www - Lexmark MX6500 | User Guide - Page 254
supported light may cause print quality problems. • Pull down the transfer roller are all included in the maintenance kit and can be individually ordered and replaced if necessary. • For more information on replacing the maintenance kit, see the instruction sheet that came with the supply. Lexmark - Lexmark MX6500 | User Guide - Page 255
parts to fail prior to exhaustion of toner. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 520Z 520ZA Ordering staple cartridges Part name Staple cartridges Part number 25A0013 - Lexmark MX6500 | User Guide - Page 256
Maintaining the scanner and the printer 256 Replacing supplies Replacing the separator pad 1 Turn the printer off, and then open the ADF cover. 2 Remove the separator pad. 3 Unpack the new separator pad, and then install it in the scanner. - Lexmark MX6500 | User Guide - Page 257
Maintaining the scanner and the printer 257 4 Close the ADF cover. 5 Dispose of the old separator pad. Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. - Lexmark MX6500 | User Guide - Page 258
cartridge, do not leave the imaging unit exposed to direct light for an extended period of time. Extended exposure to light may cause print quality problems. - Lexmark MX6500 | User Guide - Page 259
Maintaining the scanner and the printer 259 5 Close the multipurpose feeder door and the front cover. Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. - Lexmark MX6500 | User Guide - Page 260
-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print - Lexmark MX6500 | User Guide - Page 261
Maintaining the scanner and the printer 261 5 Shake the new imaging unit. 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the - Lexmark MX6500 | User Guide - Page 262
Maintaining the scanner and the printer 262 8 Close the multipurpose feeder door and the front cover. Replacing a staple cartridge 1 Open the stapler door. 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. - Lexmark MX6500 | User Guide - Page 263
Maintaining the scanner and the printer 263 3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. 2 1 1 4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. 2 1 5 - Lexmark MX6500 | User Guide - Page 264
Maintaining the scanner and the printer 264 Moving the scanner to another location Warning-Potential Damage: Damage to the scanner caused by improper moving is not covered by the scanner warranty. CAUTION-POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage: • Make - Lexmark MX6500 | User Guide - Page 265
Maintaining the scanner and the printer 265 Moving the printer Before moving the printer CAUTION-POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn off the printer, and then unplug the power cord from the electrical outlet. • - Lexmark MX6500 | User Guide - Page 266
the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer, use - Lexmark MX6500 | User Guide - Page 267
on the Software and Documentation CD or the Embedded Web Server - Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Checking the virtual display 1 Access the Embedded Web Server associated with your scanner. Type the scanner IP address or host name in - Lexmark MX6500 | User Guide - Page 268
Managing the scanner and the printer 268 If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and - Lexmark MX6500 | User Guide - Page 269
Managing the scanner and the printer 269 Restoring factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. Warning-Potential Damage: Restoring factory defaults returns most - Lexmark MX6500 | User Guide - Page 270
is below the maximum paper fill indicator. • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. - Lexmark MX6500 | User Guide - Page 271
of the paper are on the right side of the tray. For more information, see the "Loading paper and specialty media" section of the User's Guide. Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the - Lexmark MX6500 | User Guide - Page 272
Clearing jams 272 • Flex, fan, and straighten paper or specialty media before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure the paper size and type are set correctly on the computer or printer control - Lexmark MX6500 | User Guide - Page 273
Clearing jams 11 10 9 273 1 2 3 4 5 6 7 8 Jam location Printer message What to do 1 Staple finisher [x]‑page jam, remove paper, Remove paper from the open stapler door. Leave stapler bin, open the stapler paper in bin. [455-457] door, then remove the staple cartridge, and then remove the - Lexmark MX6500 | User Guide - Page 274
multipurpose feeder, then remove the toner cartridge and the imaging unit, and then remove the jammed paper. Multipurpose feeder [x]‑page jam, clear manual feeder. [250] Remove all paper from the multipurpose feeder, and then remove the jammed paper. Duplex area [x]‑page jam, remove tray 1 to - Lexmark MX6500 | User Guide - Page 275
Clearing jams 275 [x]‑page jam, lift front cover to remove cartridge. [200-201] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Lift the front cover, and then pull down the multipurpose - Lexmark MX6500 | User Guide - Page 276
light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6 Pull the jammed paper gently to the right, and then remove it from : Use the arrows on the side of the printer as a guide. 8 Insert the cartridge into the printer, and then push the green handle back into - Lexmark MX6500 | User Guide - Page 277
Clearing jams 277 9 Close the multipurpose feeder door and the front cover. 10 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury - Lexmark MX6500 | User Guide - Page 278
Clearing jams 278 3 Close the rear door. 4 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231-234] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, - Lexmark MX6500 | User Guide - Page 279
Clearing jams 279 3 Close the rear door. 4 Push the back of the standard tray. 5 Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed. - Lexmark MX6500 | User Guide - Page 280
Clearing jams 280 2 1 6 Insert the standard tray. 7 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments - Lexmark MX6500 | User Guide - Page 281
Clearing jams 281 2 3 1 2 Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. 2 1 3 Insert the tray. 4 From the scanner control panel, touch Done to clear the - Lexmark MX6500 | User Guide - Page 282
Clearing jams 282 [x]‑page jam, open tray [x]. [24x] 1 Check which tray is indicated on the printer display, and then pull the tray. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the scanner - Lexmark MX6500 | User Guide - Page 283
Clearing jams 283 [x]‑page jam, clear manual feeder. [250] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper - Lexmark MX6500 | User Guide - Page 284
Clearing jams 284 4 Slide the paper guide until it rests lightly against the edge of the paper. 5 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page - Lexmark MX6500 | User Guide - Page 285
Clearing jams 285 3 Close the mailbox rear door. 4 If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Notes: • Make sure all paper fragments are removed. • When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender so that the - Lexmark MX6500 | User Guide - Page 286
Clearing jams 286 5 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] 1 Open the staple finisher rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out - Lexmark MX6500 | User Guide - Page 287
Clearing jams 287 3 Close the staple finisher rear door. 4 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455-457] 1 From the stapler bin, firmly grasp the jammed paper on each side, and - Lexmark MX6500 | User Guide - Page 288
Clearing jams 288 2 Open the stapler door. 3 Pull down the latch of the staple cartridge holder, and then pull out the holder from the printer. 4 Use the metal tab to lift the staple guard, and then remove any loose staples. - Lexmark MX6500 | User Guide - Page 289
Clearing jams 289 5 Press down the staple guard until it clicks into place. 6 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. - Lexmark MX6500 | User Guide - Page 290
Clearing jams 290 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 9 From the scanner control panel, touch Done to clear the message and continue printing. - Lexmark MX6500 | User Guide - Page 291
Clearing jams 291 [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx] 1 Open the output expander rear door. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the output expander rear - Lexmark MX6500 | User Guide - Page 292
are removed. 4 Close the ADF cover. 5 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guides. 6 From the scanner control panel, touch Done to clear the message and continue printing. - Lexmark MX6500 | User Guide - Page 293
Troubleshooting 293 Troubleshooting light, follow these steps: Note: Before completing these instructions for a scanner on a network, make sure the supported supplies, see the "Ordering supplies" section of the User's Guide or go to www.lexmark.com. • For more information on MICR, go to www.lexmark - Lexmark MX6500 | User Guide - Page 294
Troubleshooting 294 Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, touch Continue on the scanner control panel to clear the message and - Lexmark MX6500 | User Guide - Page 295
Troubleshooting 295 Check tray [x] connection Try one or more of the following: • off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the tray. 4 Contact customer support. • From the scanner control panel, touch Continue to clear the message and resume the job. Close door - Lexmark MX6500 | User Guide - Page 296
Troubleshooting 296 Close top access cover Close the printer top access cover to clear the message. Complex page, some data may not have printed [39] Try - Lexmark MX6500 | User Guide - Page 297
Troubleshooting Empty the hole punch box 1 Empty the hole punch box. For instructions on emptying the hole punch box, touch More Information from the it back on. If the message appears again, then contact your system support person. Fax server 'To Format' not set up. Contact system administrator - Lexmark MX6500 | User Guide - Page 298
Troubleshooting appears again after completing the setup, then contact your system support person. Fax Station Number not set up. Contact system administrator more information, see the "Replacing supplies" section of the User's Guide. If necessary, touch Continue on the scanner control panel to clear - Lexmark MX6500 | User Guide - Page 299
Troubleshooting 299 Incorrect paper size, open [paper source] [34] Try one or more of , then make sure the paper is large enough for the data being printed. • Check the length and width guides and make sure the paper is loaded properly in the tray. • From the scanner control panel, touch Continue - Lexmark MX6500 | User Guide - Page 300
Troubleshooting 300 Install Tray [x] Try one or more of the following: • Install the begin collating the rest of the print job. • Cancel the current print job. Insufficient memory to support Resource Save feature [35] Install additional scanner memory or touch Continue to disable Resource Save, to - Lexmark MX6500 | User Guide - Page 301
Troubleshooting 301 Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the indicated tray or feeder with - Lexmark MX6500 | User Guide - Page 302
Troubleshooting 302 Load Manual Feeder with [custom string] [paper orientation] Try one or more or more of the following: • Replace or insert the staple cartridge in the finisher. For instructions on inserting or replacing a staple cartridge in the finisher, touch More information on the scanner - Lexmark MX6500 | User Guide - Page 303
Troubleshooting 303 Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, touch Continue to clear the message and continue printing. - Lexmark MX6500 | User Guide - Page 304
Troubleshooting 304 • Update the network firmware in the scanner or print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Non‑Lexmark [supply type], see User's Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging unit. The printer - Lexmark MX6500 | User Guide - Page 305
. 2 Unplug the power cord of the printer from the electrical outlet. 3 Remove the indicated bin. 4 Contact customer support at http://support.lexmark.com or contact your service representative. 5 Connect the power cord of the printer to a properly grounded electrical outlet. 6 Turn on the printer - Lexmark MX6500 | User Guide - Page 306
Troubleshooting 306 3 Remove the indicated bins. 4 Contact customer support at http://support.lexmark.com or contact your service supplies" section of the User's Guide. • If the toner cartridge is information on installing the fuser, see the instruction sheet that came with the part. Reinstall - Lexmark MX6500 | User Guide - Page 307
Troubleshooting 307 If removing the paper does not clear the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note: If you do not have a replacement cartridge, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark - Lexmark MX6500 | User Guide - Page 308
Troubleshooting 308 Region number 3 4 information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note: If remain [80.xy] Contact customer support at http://support.lexmark.com or your service representative, and then report the - Lexmark MX6500 | User Guide - Page 309
Troubleshooting 309 Replace missing fuser [31.xy] 1 Install the missing fuser. For more information, see the instruction sheet that came Guide or visit www.lexmark.com. Replace unsupported fuser [32.xy] Remove the fuser, and then install a supported one. For more information, see the instruction - Lexmark MX6500 | User Guide - Page 310
Troubleshooting 310 Restore held jobs? Try one or more of the following: • disabled by admin [840.01] Print without the scanner, or contact your system support person. Scanner disabled. Contact system administrator if problem persists. [840.02] Try one or more of the following: • Touch Continue - Lexmark MX6500 | User Guide - Page 311
Troubleshooting 311 Scanner locked, release lock under scanner 1 Unlock the scan bar. 2 Touch Continue to clear the message and continue scanning. Scanner maintenance required soon, use ADF Kit [80] Contact customer support, and then report the message. The printer is scheduled for maintenance. - Lexmark MX6500 | User Guide - Page 312
Troubleshooting 312 Note: Held jobs that are not restored remain in the scanner • Update the network firmware in the printer or print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Standard USB port disabled [56] Try one or more of the following: • From - Lexmark MX6500 | User Guide - Page 313
Troubleshooting 313 3 Remove the extra printer hard disks. 4 Connect the power cord to needs to be replaced. Unsupported camera mode, unplug camera and change mode The camera mode does not support PictBridge. Unplug the camera, change the mode and plug the camera back into the printer. Unsupported - Lexmark MX6500 | User Guide - Page 314
: If the message appears again, then contact your system support person. Solving printer problems • "Basic printer problems" on page 314 • "Hardware and internal option problems" on page 317 • "Paper feed problems" on page 320 Basic printer problems The printer is not responding Action Step 1 Make - Lexmark MX6500 | User Guide - Page 315
Troubleshooting 315 Action Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Yes - Lexmark MX6500 | User Guide - Page 316
Troubleshooting 316 Action Yes Step 10 Go to step 11. Check if you Is the correct printer driver installed? Step 12 The problem is solved. Contact customer Turn off the printer, then wait for about 10 seconds, and then turn it back support. on. Is the printer working? Scanner display - Lexmark MX6500 | User Guide - Page 317
Troubleshooting 317 Hardware and internal option problems Cannot detect internal option Action Yes No Step 1 The problem The problem is solved. a Check if the internal option is selected. It may be necessary to manually add the is supported by the printer. Note: An internal print server - Lexmark MX6500 | User Guide - Page 318
Troubleshooting 318 Action Yes No Step 2 The problem is solved. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. Contact customer support sure that the paper guides rest against the edges - Lexmark MX6500 | User Guide - Page 319
Troubleshooting 319 Action Step 2 a Turn off the printer, then wait about 10 seconds, and then turn the printer back on. b Resend the print job. Yes No The problem in the printer driver. The problem is solved. Contact customer support. Note: If necessary, manually add the tray in the printer - Lexmark MX6500 | User Guide - Page 320
to On or Auto. c Touch Submit. Yes No The problem is solved. Contact customer support. Do pages reprint after a jam? Paper frequently jams Action indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges - Lexmark MX6500 | User Guide - Page 321
jammed paper. a Remove any jammed paper. Contact customer support. b From the scanner control panel, touch Continue to clear the message. Does the paper jam message remain? No The problem is solved. Solving print problems Printing problems Confidential and other held jobs do not print Note - Lexmark MX6500 | User Guide - Page 322
Troubleshooting 322 Action Step 3 Free up additional printer memory by deleting some of the held jobs. Yes No The problem is solved. Add moisture content can seal the support. flaps. b Resend the print job. Does the envelope seal when printing? No The problem is solved. Error message - Lexmark MX6500 | User Guide - Page 323
Troubleshooting 323 Action Step 5 Check if the USB port is disabled by the system support person. Does the error message still appear? Yes Contact customer support. No The problem is solved. Incorrect characters print Action Yes Step 1 Make sure the printer is not in Hex Trace mode. Note: If - Lexmark MX6500 | User Guide - Page 324
Troubleshooting 324 Action Step 4 a Check if the trays are not linked. b Resend the print job. Did the job print from the correct tray or on the correct paper? Yes No The problem is solved. Contact customer support. Large jobs do not collate Action Yes No Step 1 The problem is solved. a - Lexmark MX6500 | User Guide - Page 325
increase? Step 2 a Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. The problem is solved. Contact customer support. Does the print speed increase? Print jobs do not print Action Yes No Step 1 The - Lexmark MX6500 | User Guide - Page 326
Troubleshooting 326 Action Yes No Step 2 The problem is solved. a Check if the scanner and the printer are scanner" on page 55. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Contact customer support. Do the jobs print? - Lexmark MX6500 | User Guide - Page 327
Troubleshooting 327 Print job takes longer than expected Action Step 1 Change the environmental customer support. Did the print job take longer than expected? No The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is solved. The problem is - Lexmark MX6500 | User Guide - Page 328
guides are in the correct positions for the size of the paper loaded in each tray. • Check if the paper size indicators on the paper guides correctly? Step 2 The problem is solved. Contact customer a From the scanner control panel, set the paper size and paper type in support. the Paper menu to - Lexmark MX6500 | User Guide - Page 329
Troubleshooting 329 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the scanner control panel, navigate to: > Reports > Print Fonts 2 Touch PCL - Lexmark MX6500 | User Guide - Page 330
Troubleshooting 330 Action Yes Step 1 Go to step 2. a Move the width and length guides Step 4 a Reinstall the imaging unit. Contact customer support. 1 Remove the toner cartridge. 2 Remove the the tray settings. The problem is solved. The problem is solved. Compressed images appear on - Lexmark MX6500 | User Guide - Page 331
Troubleshooting 331 Action Yes No Step 1 The problem is solved. Go to step 2. a Make sure the size on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. The problem is solved. Contact customer support. Do compressed images still appear? Gray - Lexmark MX6500 | User Guide - Page 332
Troubleshooting Action Step 3 Replace the imaging unit, and then resend the print job. Did the gray background disappear from the prints? Horizontal voids appear on prints Leading edge 332 Yes No The problem is solved. Contact customer support. Trailing edge Action Step 1 a Make sure your - Lexmark MX6500 | User Guide - Page 333
Troubleshooting 333 Incorrect margins on prints ABCD ABCD ABCD Action Yes No Step 1 The problem is solved. a Move the width and length guides in the tray to the correct positions for dialog. b Resend the print job. The problem is solved. Contact customer support. Are the margins correct? - Lexmark MX6500 | User Guide - Page 334
Troubleshooting 334 Paper curl Action Yes Step 1 Go to step 2. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides customer support. Is the paper still curled? No Adjust the width and length guides. Specify - Lexmark MX6500 | User Guide - Page 335
Troubleshooting 335 Action Yes Step 1 Go to step 2. a Check if there is packing , and then resend the print job. Contact customer support. Is the printer still printing blank pages? No The problem is solved. The problem is solved. The problem is solved. Printer is printing solid black pages - Lexmark MX6500 | User Guide - Page 336
Troubleshooting support. Is the printer printing solid black pages? No The problem is solved. The problem is solved. Print irregularities Leading edge ABC) D)E ABCDE ABCDE Trailing edge Action Yes Step 1 Go to step 2. a Move the width and length guides - Lexmark MX6500 | User Guide - Page 337
Troubleshooting 337 Action Step 4 Check if the paper loaded in the tray has the print job. Do print irregularities still appear? Contact customer The problem is solved. support at http://support.lexmar k.com or your service representative. Print is too dark Action Yes Step 1 Go to step - Lexmark MX6500 | User Guide - Page 338
Troubleshooting 338 Action match the paper type, texture and weight specified in the tray settings. The problem is solved. Is the print still too dark? Step 4 Check if the on. Go to step 5. Go to step 6. The problem is solved. Is the print still too dark? Step 6 Replace the imaging unit - Lexmark MX6500 | User Guide - Page 339
Troubleshooting 339 Print is too light Action Step 1 a From the Quality menu on the scanner control panel, increase the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Yes Go to step 2. No The problem is solved. Is the print still too light? Step 2 Go to step - Lexmark MX6500 | User Guide - Page 340
Troubleshooting 340 Action Yes Step 6 Go to step 7. a Redistribute the toner Replace the imaging unit, and then resend the print job. Contact customer support. Is the print still too light? No The problem is solved. The problem is solved. Repeating defects appear on prints ) ) ) ) ) - Lexmark MX6500 | User Guide - Page 341
Troubleshooting 341 Shadow images appear on prints Leading edge AABBCCDD AABBCCDD still appear on prints? Step 4 Replace the imaging unit, and then resend the print job. Contact customer support. Do shadow images still appear on prints? No Load paper with the correct paper type and weight in the - Lexmark MX6500 | User Guide - Page 342
Troubleshooting 342 Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. b - Lexmark MX6500 | User Guide - Page 343
Troubleshooting 343 Action Yes Step 4 Go to step 5. a Reinstall the imaging unit. 1 , and then resend the print job. Contact customer support. Do streaked horizontal lines appear on prints? No The problem is solved. The problem is solved. Streaked vertical lines appear on prints Leading - Lexmark MX6500 | User Guide - Page 344
unit, and then resend the print job. Do streaked vertical lines appear on prints? Contact customer The problem is solved. support at http://support.lexmar k.com or your service representative. Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Yes No Step 1 The - Lexmark MX6500 | User Guide - Page 345
Troubleshooting 345 Action Step 2 Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? Yes No The problem is solved. Contact customer support. Toner rubs off ABC DEF Leading edge Trailing edge Action Yes Step 1 Go to - Lexmark MX6500 | User Guide - Page 346
Troubleshooting 346 Transparency print quality is poor Action Yes Step 1 Go job. Is the print density uneven? Vertical voids appear on prints Leading edge Yes Contact customer support. No The problem is solved. Trailing edge Action Step 1 a Make sure your software program is using a correct - Lexmark MX6500 | User Guide - Page 347
Troubleshooting 347 Action Yes Step 2 Go to step 3. a From the scanner 5 Replace the imaging unit, and then resend the print job. Contact customer support. Do vertical voids appear on prints? No The problem is solved. The problem is solved. The problem is solved. The problem is solved. - Lexmark MX6500 | User Guide - Page 348
Troubleshooting 348 Solving copy problems Copier does not respond Action Step 1 Check if properly grounded electrical outlet? Step 4 The problem is solved. Contact customer Turn off the printer and the scanner, wait for about 10 seconds, and then support. turn them back on. Did Performing - Lexmark MX6500 | User Guide - Page 349
Troubleshooting 349 Action Yes No Step 3 a Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. b Resend the copy job. The problem is solved. Contact customer support. Do copies print properly? Poor copy quality - Lexmark MX6500 | User Guide - Page 350
Troubleshooting 350 Action Yes Step 7 Go or overexposed output. a From the Copy screen, navigate to: Contact customer support. Advanced Options > Advanced Imaging b Adjust the settings of the following: • being scanned. The problem is solved. The problem is solved. The problem is solved. - Lexmark MX6500 | User Guide - Page 351
Troubleshooting Did the scanner unit close properly? Yes No The problem is solved. Contact customer support. Solving fax problems • "Caller ID is not shown" on page 351 telephone line is subscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you may - Lexmark MX6500 | User Guide - Page 352
Troubleshooting 352 Cannot send or receive a fax Action Step 1 Check if an • Answering machine Go to step 5. Securely connect the cables. Are the cable connections secure? Step 5 The problem is solved. a Check the telephone wall jack. 1 Plug the telephone cable into the wall jack. 2 Listen - Lexmark MX6500 | User Guide - Page 353
or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, then make sure you volume to check if you hear a dial tone. Step 8 The problem is solved. Temporarily disconnect other equipment (such as answering machines, - Lexmark MX6500 | User Guide - Page 354
Troubleshooting 354 Action Yes No Step 10 The problem is solved. Go to step 11. a Temporarily disable voice mail service time. The problem is solved. Contact customer support. Can you send or receive a fax? Can you send faxes? Step 3 The problem is solved. Set up the shortcut number - Lexmark MX6500 | User Guide - Page 355
3 Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. The problem is solved. Contact customer support. Can you receive faxes? Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are connected. • The - Lexmark MX6500 | User Guide - Page 356
Troubleshooting 356 Action a From the scanner home screen, navigate to: > Settings then touch Next. f Select Fax and E‑mail, and then touch Next. Yes No The problem is solved. Contact customer support. Are the fax and e‑mail functions set up? Received fax has poor print quality Action Step - Lexmark MX6500 | User Guide - Page 357
Troubleshooting 357 Action Step 2 Decrease the incoming fax transmission speed. a Open a appears, replace the cartridge, and then resend the fax. Contact customer support. Is the fax print quality satisfactory? Solving scanner problems • "Cannot scan from a computer" on page 358 • "Partial - Lexmark MX6500 | User Guide - Page 358
Troubleshooting 358 Cannot scan from a computer Action Step 1 Make sure the scanner is turned on and that Ready scanner glass in the lower left corner. b Scan the document or photo again. Yes No The problem is solved. Contact customer support. Is the document or photo scanned correctly? - Lexmark MX6500 | User Guide - Page 359
Troubleshooting 359 Poor scanned image quality Action Step 1 Check if an error a higher‑quality output. The problem is solved. Go to step 7. Did the increased resolution produce a higher‑quality output? Step 7 Check the scan settings. Contact customer support. From the Scan screen, make - Lexmark MX6500 | User Guide - Page 360
Troubleshooting 360 Scan job was not successful Action Step 1 Check the , reduce the scan resolution settings, and then resend the scan job. Does the job scan? Step 6 The problem is solved. Check the scan settings. From the Scan screen, make sure the Content Type and Content Source settings - Lexmark MX6500 | User Guide - Page 361
any obstruction keeping the scanner unit open. c Lower the scanner unit. Did the scanner unit close correctly? Yes No The problem is solved. Contact customer support. Scanning takes too long or freezes the computer Action Step 1 Check if other applications are interfering with the scan. Close - Lexmark MX6500 | User Guide - Page 362
Troubleshooting 362 Action Step 4 Check if the electrical outlet is turned off by a switch or work, then reconnect the other electrical equipment, and then go to step 6. Step 7 The problem is solved. Contact customer Turn off the scanner, then wait for about 10 seconds, and then turn it back - Lexmark MX6500 | User Guide - Page 363
Troubleshooting 363 Solving home screen application problems An application error has occurred Action Yes No appear in the log? Contact customer support. Step 2 Resolve the error. Is the application working now? The problem is solved. Contact customer support. Embedded Web Server does not - Lexmark MX6500 | User Guide - Page 364
: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to - Lexmark MX6500 | User Guide - Page 365
or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is also available. In - Lexmark MX6500 | User Guide - Page 366
and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www - Lexmark MX6500 | User Guide - Page 367
International, Inc., registered in the United States and/or other countries. PrintCryption, ScanBack, and StapleSmart are trademarks of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the - Lexmark MX6500 | User Guide - Page 368
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use - Lexmark MX6500 | User Guide - Page 369
of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This product complies with the India E-Waste (Management and Handling - Lexmark MX6500 | User Guide - Page 370
are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges - Lexmark MX6500 | User Guide - Page 371
table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy - Lexmark MX6500 | User Guide - Page 372
Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium be provided to your telephone company. This equipment uses the RJ-11C Universal Service Order Code (USOC) jack. A plug and jack used to connect this - Lexmark MX6500 | User Guide - Page 373
service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC - Lexmark MX6500 | User Guide - Page 374
for the Facsimile User Instructions. The grant of services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service any 30 minute period for any single manual call initiation, and • The equipment Swiss billing tone filter (Lexmark part number 80D1877) to - Lexmark MX6500 | User Guide - Page 375
l'utilisation d'un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé sur toute ligne recevant des impulsions de Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi - Lexmark MX6500 | User Guide - Page 376
entraîner un fonctionnement indésirable. Pour éviter toute interférence radio au service sous licence, cet appareil est destiné à être utilisé à l'intérieur , Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium - Lexmark MX6500 | User Guide - Page 377
esky Dansk Deutsch English Español Eesti Suomi Français Magyar Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je žadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige - Lexmark MX6500 | User Guide - Page 378
1999/5/EG. Statement of Limited Warranty Lexmark MX6500e Lexmark International, Inc., Lexington, KY This Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: -Is manufactured from new parts, or new and serviceable - Lexmark MX6500 | User Guide - Page 379
You should transfer proof of original purchase and this statement to that user. Limited warranty service The warranty Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer - Lexmark MX6500 | User Guide - Page 380
actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited Counter Mode (GCM) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in - Lexmark MX6500 | User Guide - Page 381
(IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the - Lexmark MX6500 | User Guide - Page 382
Index 382 Index Numerics 2100‑sheet tray loading 69 550‑sheet tray installing 50 Symbols [x]‑page jam, clear manual feeder. [250] 283 [x]‑page jam, lift front cover to remove cartridge. [200-201] 275 [x]‑page jam, open automatic feeder top cover [28y.xx] 292 [x]‑page - Lexmark MX6500 | User Guide - Page 383
58 connecting to distinctive ring service 132 conservation settings brightness, options 109 Copy Settings menu 190 copy troubleshooting copier does not respond 348 partial document [x] changing name 82 Custom Types menu 159 customer support contacting 364 D darkness copy options 109 e‑mail - Lexmark MX6500 | User Guide - Page 384
(DSL) fax setup 125 digital telephone service fax setup 127 directory list printing 99 297 disk wiping 241 display troubleshooting scanner display is blank 316 settings 267 problem accessing 363 scanning 's Guide where to find 267 Embedded Web Server-Security: Administrator's Guide where - Lexmark MX6500 | User Guide - Page 385
service 127 DSL connection 125 standard telephone line connection 121 VoIP 126 Fax Station Name not set up. Contact system administrator. 298 Fax Station Number not set up. Contact system administrator. 298 fax troubleshooting Flash Drive menu 216 flash drives supported file types 96 font sample list - Lexmark MX6500 | User Guide - Page 386
support Resource Save feature [35] 300 Insufficient memory, some Held Jobs were deleted [37] 300 Insufficient memory, some held jobs will not be restored [37] 300 internal print server troubleshooting rear door 286 in mailbox rear door 284 in manual feeder 283 in standard bin 280 in staple finisher - Lexmark MX6500 | User Guide - Page 387
disabled. 303 noise emission levels 368 Non‑Lexmark [supply type], see User's Guide [33.xy] 304 non‑volatile memory 240 304 paper characteristics 85 paper feed troubleshooting message remains after jam is cleared 321 door 286 in mailbox rear door 284 in manual feeder 283 in standard bin 280 in staple - Lexmark MX6500 | User Guide - Page 388
supported 91 Paper Weight menu 156 paper weights supported 91 Parallel [x] menu 171 Parallel port [x] disabled [56] 304 parts checking status 252 checking, using the Embedded Web Server 252 using genuine Lexmark quality troubleshooting blank messages [x]‑page jam, clear manual feeder. [250] 283 - Lexmark MX6500 | User Guide - Page 389
memory to support Resource Save Manual Feeder with [custom string] [paper orientation] 302 Load Manual Feeder with [custom type name] [paper orientation] 302 Load Manual Feeder with [paper size] [paper orientation] 302 Load manual disabled. 303 Non‑Lexmark [supply type], see User's Guide [33.xy] 304 - Lexmark MX6500 | User Guide - Page 390
314 printer options troubleshooting internal print server 317 Internal Solutions Port 318 tray problems 318 printer problems, solving basic (s) e‑mail options 116 recycled paper using 86, 236 recycling Lexmark packaging 239 Lexmark products 239 toner cartridges 239 reducing a copy 104 reducing noise - Lexmark MX6500 | User Guide - Page 391
Network setting up 24 using 141 Scan to Sharepoint setting up 26 scan troubleshooting cannot scan from a computer 358 partial document or photo scans 358 scan admin [840.01] 310 Scanner disabled. Contact system administrator if problem persists. [840.02] 310 scanner glass cleaning 245 copying using - Lexmark MX6500 | User Guide - Page 392
or region‑specific 128 digital telephone service 127 DSL connection 125 standard telephone line 236 storing 251 using genuine Lexmark 252 using recycled paper 236 supported flash drives 96 supported paper sizes 88 supported paper types 91 supported troubleshooting an application error has occurred 363 - Lexmark MX6500 | User Guide - Page 393
Web Server 363 checking an unresponsive printer 314 contacting customer support 364 fax and e‑mail functions are not set up 355 indicator light is blinking 293 solving basic printer problems 314 the scanner does not respond 361 troubleshooting, copy copier does not respond 348 partial document or - Lexmark MX6500 | User Guide - Page 394
Index 394 volatility statement of 240 W Weblink server not set up. Contact system administrator. 314 wiping the printer hard disk 241 Wireless menu 168 wireless network configuration information 57 wireless network setup using the Embedded Web Server 59 wireless setup wizard using 58 X XPS menu
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 |
 |
MX6500e
User's Guide
September 2014
www.lexmark.com
Machine type(s):
4036
Model(s):
310