Lexmark MX6500e User's Guide
Lexmark MX6500e Manual
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- Lexmark MX6500e | User's Guide - Page 1
MX6500e User's Guide March 2013 Machine type(s): 4036 Model(s): 310 www.lexmark.com - Lexmark MX6500e | User's Guide - Page 2
Exporting and importing a configuration 28 Additional scanner and printer setup 29 Connecting the scanner and the printer 29 Installing a scanner communications card in the printer 29 Installing internal options in the scanner 34 Installing hardware options...49 Attaching cables...53 Setting up - Lexmark MX6500e | User's Guide - Page 3
unlinking trays...86 Paper and specialty media guidelines 88 Paper guidelines...88 Supported paper sizes, types, and weights 91 Printing...97 Printing forms Canceling a copy job...114 Understanding the copy options...114 E-mailing 117 Setting up the printer to e-mail...117 Creating an e-mail - Lexmark MX6500e | User's Guide - Page 4
Holding and forwarding faxes...143 Understanding the fax options...144 Scanning 147 Using Scan to Network...147 Scanning to an FTP address...147 Scanning to a computer or to a flash drive 150 Understanding the scan options...152 Understanding printer menus 155 Menus list...155 Supplies menu...156 - Lexmark MX6500e | User's Guide - Page 5
scanner and the printer...266 Managing the scanner and the printer 275 [x]‑page jam, lift front cover to remove cartridge. [200-201 278 [x]‑page jam, open upper 283 [x]‑page jam, open tray [x]. [24x]...285 [x]‑page jam, clear manual feeder. [250 286 [x]‑page jam, remove paper, open mailbox rear - Lexmark MX6500e | User's Guide - Page 6
top cover [28y.xx 295 Troubleshooting 296 The indicator light is blinking...296 Understanding printer messages...296 Solving printer problems...317 Solving print problems...324 Solving copy problems...351 Solving fax problems...354 Solving scanner problems...360 Solving home screen applications - Lexmark MX6500e | User's Guide - Page 7
instructions and local regulations. CAUTION-HOT SURFACE: The inside of the printer scanner, follow these guidelines to avoid personal injury or scanner damage: • Turn off the scanner printer. • If two or more optional finishers are installed, then remove the finishers individually from the printer - Lexmark MX6500e | User's Guide - Page 8
for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS. - Lexmark MX6500e | User's Guide - Page 9
network • Troubleshooting scanner connection problems Help using the scanner software Find it here Setup documentation-The setup documentation came with the scanner and is also available on the Lexmark Web site at http://support.lexmark.com. User's Guide and Quick Reference Guide-The guides are - Lexmark MX6500e | User's Guide - Page 10
the scanner and printer 10 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Warranty information Find it here Lexmark support Web site- http://support.lexmark.com - Lexmark MX6500e | User's Guide - Page 11
or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. 1 ADF bin 2 Automatic document feeder (ADF) 3 Scanner cover - Lexmark MX6500e | User's Guide - Page 12
memory device, or an FTP destination. • Scan documents and send them to another printer (PDF by way of FTP). When the printer is converted into a multifunction device, all printer messages will be seen on the touch screen. Understanding the ADF and scanner glass Automatic Document Feeder (ADF - Lexmark MX6500e | User's Guide - Page 13
Learning about the scanner and printer 13 • Load up to 30 sheets of A3‑, tabloid‑ or 11 x 17 in. size plain paper. • Scan sizes from 50.8 x 76.2 mm (2 x 3 in.) to 299.7 x 431.8 mm (11.8 x 17 in.). • Scan documents with different paper sizes (letter and legal). • Scan media weights of 52-120 g/m2 ( - Lexmark MX6500e | User's Guide - Page 14
The following actions wake the printer from Sleep mode: • scanned images. For instructions on how to use the USB port, see "Printing from a flash drive" on page 98. 6 Submit Lets you submit changes made in the scanner settings 7 Stop/Cancel Stops all scanner activity Note: A list of options - Lexmark MX6500e | User's Guide - Page 15
idle. The scanner and the printer require user intervention. Understanding the scanner home screen When the scanner is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen buttons and icons to initiate an action such as copying, faxing, or scanning; to - Lexmark MX6500e | User's Guide - Page 16
whenever the scanner or the printer requires intervention User name for held or confidential print jobs • Job names for held jobs, excluding confidential print jobs • Profile names • Bookmark container or print job names • USB container or print job names for supported file types Features Feature - Lexmark MX6500e | User's Guide - Page 17
panel 17 Feature Warning Description If an error condition occurs, then this icon appears. Status message bar Scanner IP address Example: 123.123.123.123 • Show the current status such as Ready or Busy. • Show scanner and printer conditions such as Replace separator pad or Cartridge low. • Show - Lexmark MX6500e | User's Guide - Page 18
Understanding the scanner control panel 18 Other touch-screen buttons Touch Accept To Save a setting. Cancel Reset • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen. - Lexmark MX6500e | User's Guide - Page 19
.lexmark.com or contact the place where you purchased the scanner. Finding the IP address of the scanner Notes: • Make sure your scanner is applications, such as: • Forms and Favorites • Multi Send • Scan to Network For Windows users 1 Open the command window. In Windows 8 From the Search charm - Lexmark MX6500e | User's Guide - Page 20
by periods, such as 123.123.123.123. For Macintosh users Note: This is applicable only in Mac OS X version 10 scanner Web page that lets you view and remotely configure scanner and printer settings even when you are not physically near the scanner. 1 Obtain the scanner IP address: • From the scanner - Lexmark MX6500e | User's Guide - Page 21
" on page 24. Scan to Sharepoint Securely scan documents to sites housed on SharePoint servers. For more information, see "Setting up Scan to Sharepoint" on page 26. Activating the home screen applications Finding information about the home screen applications Your scanner comes with preinstalled - Lexmark MX6500e | User's Guide - Page 22
application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Streamline work processes by letting you quickly find and print frequently used online forms directly from the scanner home screen. Note: The scanner must have permission to access the network folder - Lexmark MX6500e | User's Guide - Page 23
follow the instructions on the scanner display. Setting up Multi Send Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Scan a document, and - Lexmark MX6500e | User's Guide - Page 24
follow the instructions on the scanner display. Setting up Scan to Network Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Scan a document - Lexmark MX6500e | User's Guide - Page 25
of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Quickly and easily copy insurance, identification, and other wallet‑size cards using the Automatic Document Feeder (ADF). You can scan and print both sides of a card on a single page, saving - Lexmark MX6500e | User's Guide - Page 26
Copy on the scanner home screen, and then follow the instructions. Setting up Scan to Sharepoint Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use - Lexmark MX6500e | User's Guide - Page 27
Apply. To use the application, touch Scan to Sharepoint on the scanner home screen, and then follow the instructions on the scanner display. Using Bar Code Discovery Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for - Lexmark MX6500e | User's Guide - Page 28
browser, and then type the scanner IP address in the address field. Note: View the scanner IP address on the scanner home screen. The IP address To export a configuration to a file, click Export, and then follow the instructions on the computer screen to save the configuration file. Notes: - When - Lexmark MX6500e | User's Guide - Page 29
when Ready appears on the scanner display. Installing a scanner communications card in the printer Notes: • The scanner communications card should be installed only on its designated slot. If an internal memory is installed in this slot, then transfer it to the option slot beside it. • This task - Lexmark MX6500e | User's Guide - Page 30
Additional scanner and printer setup 30 Warning-Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Remove the controller board access - Lexmark MX6500e | User's Guide - Page 31
Additional scanner and printer setup 31 3 Remove the shield. 4 Unpack the scanner communications card, and then locate the connector for the scanner communications card. 1 Scanner communications card connector 2 Memory card connector Warning-Potential Damage: Avoid touching the connection points - Lexmark MX6500e | User's Guide - Page 32
Additional scanner and printer setup 32 5 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board, and then push - Lexmark MX6500e | User's Guide - Page 33
Additional scanner and printer setup 33 7 Tighten the screws on the shield. 8 Reattach the access cover. 1 2 - Lexmark MX6500e | User's Guide - Page 34
connectivity and memory capacity by adding internal options. When the printer is connected to the scanner, only the internal options in the scanner will function. Available internal options • Memory cards - DIMM - Flash memory - Fonts • Firmware cards • LexmarkTM Internal Solutions Ports (ISP - Lexmark MX6500e | User's Guide - Page 35
Additional scanner and printer setup 35 2 Tape the scanner cover to secure it in place. Note: You may use a masking tape. 3 Remove the exit tray. 4 Turn the scanner upside down on a flat surface. 5 Remove all screws from the system board cover. - Lexmark MX6500e | User's Guide - Page 36
by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Firmware and flash memory card connectors 2 Lexmark Internal Solutions Port or scanner hard disk connector 3 Scanner hard disk* 4 Memory card connector 5 Fax - Lexmark MX6500e | User's Guide - Page 37
Additional scanner and printer setup 37 8 Reattach the system board cover. 9 Attach all the screws to secure the system board cover. 10 While holding the scanner cover, turn the scanner right side up. 11 Reattach the exit tray. a Attach the tray at the rear hinge. - Lexmark MX6500e | User's Guide - Page 38
scanner and printer setup 38 b Push down the tray to secure it on the front hinge. c Return the tray to its original position. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options - Lexmark MX6500e | User's Guide - Page 39
Additional scanner and printer setup 39 Warning-Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. 1 Unpack the ISP kit. 1 ISP 2 Plastic mounting - Lexmark MX6500e | User's Guide - Page 40
Additional scanner and printer setup 40 b Remove the screws that secure the hard disk in place. c Remove the hard disk by pulling it upward to unseat the standoffs. 4 Remove the metal cover from the ISP opening. - Lexmark MX6500e | User's Guide - Page 41
Additional scanner and printer setup 41 5 Remove the small bracket from the system board cage. Note: Do not discard the screws. These will be used in step 12. 6 Install - Lexmark MX6500e | User's Guide - Page 42
Additional scanner and printer setup 42 7 Insert the plug of the ISP interface cable into the connector of the system board. 8 Remove the thumbscrews that attach the hard disk mounting bracket to the hard disk, and then remove the bracket. - Lexmark MX6500e | User's Guide - Page 43
Additional scanner and printer setup 43 9 Attach the small bracket to the hard disk. Notes: • Use the small bracket that was removed from the system board cage in step 5. • - Lexmark MX6500e | User's Guide - Page 44
Additional scanner and printer setup 44 11 Insert the plug of the hard disk interface cable into the connector on the ISP. 12 Secure the hard disk to the system board cage. Note: Use the thumbscrews that were removed in step 5 to attach the hard disk to the cage. - Lexmark MX6500e | User's Guide - Page 45
Additional scanner and printer setup 45 13 Secure the ISP to the cage using the screws that came with the ISP kit. Note: The screws will pass through the clearance hole of the cage and will attach to the bracket of the ISP. 14 Reattach the system board cover. Installing an optional card Notes - Lexmark MX6500e | User's Guide - Page 46
information, see "Accessing the system board" on page 34. 2 Squeeze the clips, and then lift the bracket to remove the scanner communications card. 3 Unpack the optional card. Warning-Potential Damage: Avoid touching the connection points along the edge of the card. 4 Holding the card by its sides - Lexmark MX6500e | User's Guide - Page 47
Additional scanner and printer setup 47 5 Push the card firmly into place as shown in HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the wall outlet - Lexmark MX6500e | User's Guide - Page 48
Additional scanner and printer setup 48 3 On the system board, open the memory card connector latches. 4 Align the notches on the memory card to the ridges on the connector. 1 Notch 2 Ridge - Lexmark MX6500e | User's Guide - Page 49
base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order - Lexmark MX6500e | User's Guide - Page 50
, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. 2 Unpack the optional tray, and then remove all packing material. 3 Pull out the tray - Lexmark MX6500e | User's Guide - Page 51
Additional scanner and printer setup 51 Note: Make sure to lock the wheels of the caster base to secure the printer. 8 Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. - Lexmark MX6500e | User's Guide - Page 52
Additional scanner and printer setup 52 9 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. - Lexmark MX6500e | User's Guide - Page 53
Additional scanner and printer setup 53 Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on page - Lexmark MX6500e | User's Guide - Page 54
setup 54 Use the To 1 Ethernet port Connect the printer to the scanner. Make sure to connect the scanner to the printer using the green Ethernet cable. Use the To 1 USB ports Attach an optional wireless network adapter, or connect the scanner to a computer. 2 Ethernet port Connect the - Lexmark MX6500e | User's Guide - Page 55
and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the scanner software Installing the scanner software Notes: • If you installed the scanner software on the computer before but need to reinstall the software, then uninstall the current software - Lexmark MX6500e | User's Guide - Page 56
, and then follow the instructions on the computer screen. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use. For Windows users 1 Open the printers folder. In Windows - Lexmark MX6500e | User's Guide - Page 57
Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options. 6 Click Apply. For Macintosh users 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Options & Supplies > Driver • System Preferences - Lexmark MX6500e | User's Guide - Page 58
Additional scanner and printer setup 58 For Windows users 1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your scanner. • From our Web site: Go to http://www.lexmark.com, and then navigate to: SUPPORT & DOWNLOADS > select your scanner > - Lexmark MX6500e | User's Guide - Page 59
+. c If necessary, click Add Printer or Scanner or Add Other Printer or Scanner. d Click the IP tab. e Type the scanner IP address in the address field, and then click Add. • For AppleTalk printing: Notes: - Make sure AppleTalk is activated on your scanner. - This feature is supported only in Mac OS - Lexmark MX6500e | User's Guide - Page 60
access point, or consult your system support person. Connecting the scanner using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the scanner and is working properly. For more information, see the instruction sheet that came with the wireless - Lexmark MX6500e | User's Guide - Page 61
SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the scanner to a wireless network using Wi‑Fi Protected Setup. 3 Follow the instructions on the scanner display. Connecting the scanner to a wireless network using Wi - Lexmark MX6500e | User's Guide - Page 62
settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the scanner, the scanner configurations on computers that access the scanner must be updated since the scanner will be assigned a new IP address. All computers that access - Lexmark MX6500e | User's Guide - Page 63
menu, navigate to either of the following: - System Preferences > Print & Scan - System Preferences > Print & Fax b Click +. c If necessary, click Add Printer or Scanner or Add Other Printer or Scanner. d Click the IP tab. e Type the scanner IP address in the address field, and then click Add. • For - Lexmark MX6500e | User's Guide - Page 64
page. 2 Install the printer driver. a Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your scanner. • From our Web site: Go to http://www.lexmark.com, and then navigate to: SUPPORT & DOWNLOADS > select your scanner > select your operating - Lexmark MX6500e | User's Guide - Page 65
OK, and then close all the dialogs. g Print a test page to verify scanner installation. Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page-Use this - Lexmark MX6500e | User's Guide - Page 66
Additional scanner and printer setup 66 Printing a network setup page If the printer is attached to a network, then print a network setup page to verify active, or the network cable may be malfunctioning. Consult a system support person for a solution, and then print another network setup page. - Lexmark MX6500e | User's Guide - Page 67
user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Notes: • The smallest supported . For more information on the MS710 Series printer models, contact your Lexmark sales representative. 1 From the home screen, scanner display. Doing so may cause a jam. - Lexmark MX6500e | User's Guide - Page 68
Loading paper and specialty media 68 2 Squeeze, and then slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides. - Lexmark MX6500e | User's Guide - Page 69
Loading paper and specialty media 69 3 Unlock the length guide, then squeeze, and then slide the guide to the correct position for the size of the paper being loaded. 1 2 3 Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help - Lexmark MX6500e | User's Guide - Page 70
facedown. Note: Make sure the paper or envelope is loaded properly. • There are different ways for loading letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher ABC One‑sided printing One‑sided printing - Lexmark MX6500e | User's Guide - Page 71
ABC ABC Loading paper and specialty media 71 Without an optional staple finisher With an optional staple finisher ABC Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the - Lexmark MX6500e | User's Guide - Page 72
Loading paper and specialty media 72 • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning-Potential Damage: Overfilling - Lexmark MX6500e | User's Guide - Page 73
sides of the stack, and then lock the length guide. 7 Insert the tray. 8 From the scanner control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. - Lexmark MX6500e | User's Guide - Page 74
instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5‑size paper a Pull up and slide the width guide to the position for A5. 1 LGLOFCFOLLITOR A4 A5 2 LGLOFCFOLLITOR A4 A5 LGLOFCFOLILOTR A4 A5 - Lexmark MX6500e | User's Guide - Page 75
paper and specialty media 75 b Squeeze and slide the length guide to the position for A5 until it clicks into place. 1 2 c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. - Lexmark MX6500e | User's Guide - Page 76
Loading paper and specialty media 76 Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded. 1 LGLOFCFOLLITOR A4 A5 2 LGLOFCFOLLITOR A4 A5 LGLOFCFOLILOTR A4 A5 - Lexmark MX6500e | User's Guide - Page 77
Loading paper and specialty media 77 b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. c Put the A5 length guide in its holder. 1 2 - Lexmark MX6500e | User's Guide - Page 78
Loading paper and specialty media 78 d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it the paper is loaded properly. • There are different ways for loading letterhead depending on whether an optional staple finisher is installed or not. - Lexmark MX6500e | User's Guide - Page 79
ABC ABC Loading paper and specialty media 79 Without an optional staple finisher With an optional staple finisher ABC One‑sided printing ABC One‑sided printing Two‑sided printing Two‑sided printing - Lexmark MX6500e | User's Guide - Page 80
Loading paper and specialty media 80 • Make sure the paper is below the maximum paper fill indicator. Warning-Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray. - Lexmark MX6500e | User's Guide - Page 81
Loading paper and specialty media 81 6 From the scanner control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the - Lexmark MX6500e | User's Guide - Page 82
EXECB5 A4 A5 LTR Loading paper and specialty media 82 2 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper - Lexmark MX6500e | User's Guide - Page 83
Loading paper and specialty media 83 LTR A5 A 4 EXECB5 4 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Straighten the edges on - Lexmark MX6500e | User's Guide - Page 84
loading letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher ABC ABC One‑sided stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. - Lexmark MX6500e | User's Guide - Page 85
stack. 7 From the scanner control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading business cards into the ADF 1 Move the ADF guides to the A8 - Lexmark MX6500e | User's Guide - Page 86
on the ADF guide. Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer will link those Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears - Lexmark MX6500e | User's Guide - Page 87
. Warning-Potential Damage: Paper loaded in the tray should match the paper type name assigned in the scanner. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if Note: Plain Paper is the factory default paper type for all user‑defined custom names. - Lexmark MX6500e | User's Guide - Page 88
cause jams. Note: Two‑sided printing is supported for 60-176 g/m2 (16-47‑lb) paper. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing - Lexmark MX6500e | User's Guide - Page 89
appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid paper Lexmark supports the use of recycled paper produced specifically for use in laser (electrophotographic) printers are not perfect. The energy required to de-ink and deal with additives such as colorants and - Lexmark MX6500e | User's Guide - Page 90
Paper and specialty media guidelines 90 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and - Lexmark MX6500e | User's Guide - Page 91
, and weights The following tables provide information on standard and optional paper input sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal paper size. Supported paper sizes Scanner Paper size ADF A4 1 210 x 297 mm (8.3 x 11.7 in - Lexmark MX6500e | User's Guide - Page 92
mm (8.5 x 14 in.) 1 Paper size is supported if printer is set to Metric. 2 Paper size is supported if printer is set to US. ADF - Automatic 1 X ADF - Mixed sizes 2 2 X Scanner glass X Printer Paper size1 Dimensions Standard or Optional Multipurpose optional 250‑ or 2100‑sheet tray feeder - Lexmark MX6500e | User's Guide - Page 93
.) to 176 x 250 mm (6.9 x 9.8 in.) 1 If your preferred default paper size cannot be set in the scanner control panel, then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper size is not available, then - Lexmark MX6500e | User's Guide - Page 94
Paper and specialty media guidelines 94 Output Options Paper size A6 A5 JIS B5 Executive Letter 4‑bin mailbox holes in it. 4 This paper size is supported only in select printer models. Supported paper types and weights Printer The printer engine supports 60-176‑g/m2 (16-47‑lb) paper weights - Lexmark MX6500e | User's Guide - Page 95
together. For more information, see "Tips on using transparencies" on page 102. Note: The ADF and scanner glass accept any media type supported by the printer. Output Options Paper type Paper weight 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher Staple, hole - Lexmark MX6500e | User's Guide - Page 96
only up to 20 to prevent them from sticking together. For more information, see "Tips on using transparencies" on page 102. 3 This paper type is supported only in select printer models. - Lexmark MX6500e | User's Guide - Page 97
other settings 2 Touch . Printing a document 1 From the scanner control panel Paper menu, set Paper Type and Paper Size to match users a With a document open, click File > Print. b Click Properties, Preferences, Options, or Setup. c Adjust settings as needed. d Click OK > Print. For Macintosh users - Lexmark MX6500e | User's Guide - Page 98
correctly. 2 Click Settings > Print Settings > Quality Menu. 3 Adjust the toner darkness setting, and then click Submit. Using the scanner control panel 1 From the scanner home screen, navigate to: > Settings > Print Settings > Quality Menu 2 Adjust the toner darkness setting, and then touch Submit - Lexmark MX6500e | User's Guide - Page 99
USB port until the document has finished printing. • If you leave the flash drive in the scanner after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print files from the flash drive. Supported flash drives and file types Notes: • High‑speed USB flash drives must - Lexmark MX6500e | User's Guide - Page 100
jams or other paper feed problems. • Before loading the card stock on the tray, flex and fan the card stock to loosen them. Straighten the edges on a level surface. Tips on using envelopes Note: This paper type is supported only in select printer models. • From the scanner control panel, set the - Lexmark MX6500e | User's Guide - Page 101
envelopes. Tips on using labels • From the scanner control panel, set the paper size, type, Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed specifically for laser printers printer and the cartridge with adhesive, and could void the printer and toner cartridge - Lexmark MX6500e | User's Guide - Page 102
laser printers. Tips on using transparencies • From the scanner control printers. • Avoid getting fingerprints on the transparencies to prevent print quality problems user name and PIN are deleted. Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the scanner - Lexmark MX6500e | User's Guide - Page 103
deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select the print job type (Confidential, Repeat - Lexmark MX6500e | User's Guide - Page 104
browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address When a user exceeds that number, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not - Lexmark MX6500e | User's Guide - Page 105
Enter, or click OK. 2 Double‑click the printer icon. 3 Select the print job you want to cancel. 4 Click Delete. For Macintosh users 1 From the Apple Menu, navigate to either of the following: • System Preferences > Print & Scan > select a printer > Open Print Queue • System Preferences > Print & Fax - Lexmark MX6500e | User's Guide - Page 106
paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the scanner control panel, touch Copy It. Copying using the ADF 1 Load an original document facedown into the - Lexmark MX6500e | User's Guide - Page 107
more pages to scan, then place the next document on the scanner glass, and then touch Scan the Next Page. guides. 3 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 4 Touch Copy to, and then select the tray that contains transparencies, or touch Manual - Lexmark MX6500e | User's Guide - Page 108
the paper guides. 3 From the home screen, navigate to: Copy > Copy from > specify the size of the original document > Copy to > Manual Feeder 4 If the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch - Lexmark MX6500e | User's Guide - Page 109
you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Copy from > Mixed Sizes > > Copy to > Letter > > Copy It The scanner identifies the different paper sizes as they are scanned, and then scales the mixed paper sizes to fit on the paper - Lexmark MX6500e | User's Guide - Page 110
" after manually setting Scale changes the scale value back to Auto. Note: Auto is the factory default setting. This automatically adjusts the scan image of ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, - Lexmark MX6500e | User's Guide - Page 111
document was printed using an alternate or unknown printer. 7 Touch > Copy It. Collating copies into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy - Lexmark MX6500e | User's Guide - Page 112
the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > set may be scanned using different job parameters. When a copy job is submitted and Custom Job is enabled, the scanner scans the first set - Lexmark MX6500e | User's Guide - Page 113
such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Custom Job > On > > Copy It Note: When the end of a set is reached, the scan - Lexmark MX6500e | User's Guide - Page 114
the paper guides. 3 From the home screen, navigate to: Copy > Advanced Options > Overlay job while pages are being printed 1 From the scanner control panel, touch Cancel Job or press on printer to automatically detect the size of the original document, touch Auto Size Sense. Copy to This option - Lexmark MX6500e | User's Guide - Page 115
of the trays, then touch Manual Feeder, and manually load the paper in the multipurpose paper sizes automatically to scale the scan image to fit the size of the scanner control panel. To make a continuous decrease or increase in value, hold the button for two seconds or more. Darkness This option - Lexmark MX6500e | User's Guide - Page 116
document was printed using an alternate or unknown printer. • Photo/Film-The original document is a option appears only when a formatted, working scanner hard disk is installed. • Cover Page Setup-This sets up the cover page of copies and booklets. • Custom Job-This combines multiple scanning - Lexmark MX6500e | User's Guide - Page 117
into the ADF facedown, short edge first. Setting up the printer to e-mail Setting up the e-mail function 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers - Lexmark MX6500e | User's Guide - Page 118
mail address. If you are entering multiple addresses, then separate each address with a comma. 5 Click Add. Creating an e-mail shortcut using the scanner control panel 1 From the home screen, navigate to: E-mail > Recipient > type an e‑mail address To create a group of recipients, touch Next address - Lexmark MX6500e | User's Guide - Page 119
a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the scanner home screen. For more information - Lexmark MX6500e | User's Guide - Page 120
such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: E-mail > Recipient(s) > type the - Lexmark MX6500e | User's Guide - Page 121
hosted viewer and the .NET Framework, or by downloading a third‑party standalone viewer. 5 Touch > Scanning appears. • When using the scanner glass, touch Cancel Job while Scanning appears, or while Scan the Next Page / Finish the Job appears. Understanding the e-mail options Recipient(s) This option - Lexmark MX6500e | User's Guide - Page 122
Other-The original document was printed using an alternate or unknown printer. • Photo/Film-The original document is a photo from option lets you adjust how light or dark your scanned documents are in relation to the original document. Send As This option lets you set the output type for the scan - Lexmark MX6500e | User's Guide - Page 123
(Duplex) and Binding settings to match the orientation. • Binding-This specifies if the original document is bound on the long‑edge or short‑edge side. Scan Preview This option displays the first page of the image before it is included in the e-mail. When the first page is - Lexmark MX6500e | User's Guide - Page 124
during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. Warning-Potential Damage: Do not touch cables or the scanner in the area shown while actively sending or receiving a fax. - Lexmark MX6500e | User's Guide - Page 125
to be printed on all outgoing faxes. 2 Touch Submit. 3 When Fax Number or Station Number appears, enter the printer fax number. 4 Touch Submit. Using the Embedded Web Server for fax setup 1 Type the scanner IP address in the address field of your Web browser. If you do not know the IP address - Lexmark MX6500e | User's Guide - Page 126
cable to an active analog wall jack. Tips for this setup: • You can set the scanner to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the scanner to pick up on any number of rings that you want. - Lexmark MX6500e | User's Guide - Page 127
an answering machine Connected to the same telephone wall jack To connect: 1 Connect one end of the telephone cable that came with the scanner to the port of the scanner. 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the answering machine to the port of - Lexmark MX6500e | User's Guide - Page 128
signal on the line and takes over the call. • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the scanner. Otherwise, the scanner does not receive faxes even if you have set it to receive faxes automatically. - Lexmark MX6500e | User's Guide - Page 129
the telephone and you hear fax tones, press *9* or the manual answer code on the telephone to receive the fax. • You can also set the scanner to receive faxes automatically (Auto Answer On), but you need to turn off the voice mail service when you are expecting a fax. This setting works best if - Lexmark MX6500e | User's Guide - Page 130
the line port of the DSL filter to the wall jack. 2 Connect one end of the telephone cable that came with your scanner to the port of the scanner. Connect the other end to the phone port on the DSL filter. 3 To continue using a computer for Internet access, connect the computer to - Lexmark MX6500e | User's Guide - Page 131
3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the scanner to the port of the scanner. 2 Connect the into the port labeled Phone Line 1 or Phone Port, and then plug the scanner and telephone into the splitter. Note: Make sure you use a phone splitter, - Lexmark MX6500e | User's Guide - Page 132
Faxing 132 Scenario 4: Digital telephone service through a cable provider Setup 1: Scanner is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your scanner to the port of the scanner. 2 Connect the other end of the cable to the port labeled Phone Line 1 - Lexmark MX6500e | User's Guide - Page 133
to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable that came with your scanner to the port of the scanner. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the port - Lexmark MX6500e | User's Guide - Page 134
telephone adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the scanner. Part name Lexmark adapter plug Connecting the scanner to a non‑RJ‑11 wall jack Part number 40X8519 1 Connect one end of the telephone cable that came with - Lexmark MX6500e | User's Guide - Page 135
plug for use with the adapter. Do not remove the plug from the port of the scanner. • In some countries or regions, the scanner may not come with a telephone adapter or an adapter plug. Connecting the scanner to a wall jack in Germany The German wall jack has two kinds of ports. The N ports - Lexmark MX6500e | User's Guide - Page 136
any of the N ports. 1 Connect one end of the telephone cable that came the scanner to the port of the scanner. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to - Lexmark MX6500e | User's Guide - Page 137
ring service, then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the scanner to the scanner LINE outgoing faxes. 4 In the Fax Number or Station Number field, enter the printer fax number. 5 Click Submit. Setting the date and time You can set - Lexmark MX6500e | User's Guide - Page 138
use the address book. You can also use the Multi Send or MyShortcut application from the scanner home screen. For more information, see the "Activating the home screen applications" section of the User's Guide. Sending a fax using the touch screen 1 Load an original document facedown into the ADF or - Lexmark MX6500e | User's Guide - Page 139
pause appears as a comma in the "Fax to" box. Use this feature if you need to dial an outside line first. 5 Touch Fax It. Sending a fax using the computer The printer driver fax option allows you to "print to fax," where the scanner will send a queued document as a fax rather than print it. The - Lexmark MX6500e | User's Guide - Page 140
feature is not enabled, then contact your system support person. 1 Load an original document facedown into the ADF or on the scanner scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options - Lexmark MX6500e | User's Guide - Page 141
If you do not have an ID and password, then get one from your system support person. 3 Type a unique name for the shortcut, and then enter the fax the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch - Lexmark MX6500e | User's Guide - Page 142
you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Fax > enter the fax number > Options 4 Adjust the fax darkness, and then touch Fax It. Viewing a fax log 1 Type the scanner IP address in the address field of your Web browser. If you do - Lexmark MX6500e | User's Guide - Page 143
screen appears. Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View - Lexmark MX6500e | User's Guide - Page 144
• Off • Always On • Manual • Scheduled 4 If you selected the printer IP address in the address field. Notes: • View the printer IP address on the printer home option lets you adjust the quality of the fax output. Increasing the image resolution increases the file size and the time needed to scan - Lexmark MX6500e | User's Guide - Page 145
was printed using an alternate or unknown printer. • Photo/Film-The original document is a photo from film. • Press-The original document was printed using a printing press. Delayed Send This option lets you send a fax at a later time or date. Scan Preview This option displays the first page of the - Lexmark MX6500e | User's Guide - Page 146
146 Using the advanced options Select from the following settings: • Fix Scan Skew-This straightens scanned images that are slightly whatever is within the area selected, leaving nothing on that portion of the scan. • Transmission Log-This prints the transmission log or transmission error log. • - Lexmark MX6500e | User's Guide - Page 147
Scanning 147 Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support printer using its Embedded Web Server. For more information, see "Setting up Scan to Network" on page 24. Scanning to an FTP address ADF Scanner - Lexmark MX6500e | User's Guide - Page 148
, then get one from your system support person. 4 Click FTP Shortcut Setup. Scan to Network, or MyShortcut application from the scanner home screen. For more information, see the "Activating the home screen applications" section of the User's Guide. Scanning to an FTP address using the scanner - Lexmark MX6500e | User's Guide - Page 149
loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the scanner control panel, navigate to: FTP > FTP > type the FTP address > Done > Send It Scanning to an FTP address using a shortcut number 1 Load an original document facedown, long edge first - Lexmark MX6500e | User's Guide - Page 150
scan profile on the computer, and then downloading the profile to the printer. Scanning to a computer using the Embedded Web Server 1 Open a Web browser, and then type the scanner number when you are ready to scan your documents. 7 Review the instructions on the Scan Profile screen. a Load an - Lexmark MX6500e | User's Guide - Page 151
or launched in the program you specified. Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure that your computer and your scanner are connected to the same network. 1 Open the printers folder. In Windows 8 From the Search charm, type run - Lexmark MX6500e | User's Guide - Page 152
the paper guides. 3 Insert the flash drive into the USB port on the side of the scanner control panel. The USB Drive home screen appears. 4 Select the destination folder, and then navigate to: Scan to USB drive > adjust the scan settings > Scan It Understanding the scan options FTP This option lets - Lexmark MX6500e | User's Guide - Page 153
to scan your original document. Decreasing the image resolution reduces the file size. Send As This option lets you set the output type for the scan image. . • Other-The original document was printed using an alternate or unknown printer. • Photo/Film-The original document is a photo from film. • - Lexmark MX6500e | User's Guide - Page 154
page of the original document before it is scanned completely. When the first page is scanned, the scanning is paused and a preview image appears. Using the advanced options Select from the following settings: • Fix Scan Skew-This straightens scanned images that are slightly skewed when received - Lexmark MX6500e | User's Guide - Page 155
printer menus Menus list Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Help Print All Guides Copy Guide E-mail Guide Fax Guide FTP Guide - Lexmark MX6500e | User's Guide - Page 156
Tray [x] Multipurpose Feeder Manual Paper Configure MP menu Use Configure MP Cassette Manual First 156 Description Provides the option to reset the supply print job continues using the linked tray. To Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the - Lexmark MX6500e | User's Guide - Page 157
A6 paper size is supported only in Tray 1 and in the multipurpose feeder. • Some menu settings are available only in select printer models. Tray [x] Type is the factory default setting for all other trays. • If available, a user‑defined name will appear instead of Custom Type [x]. • Use this menu to - Lexmark MX6500e | User's Guide - Page 158
feeder does not automatically detect paper size. The paper size value must be set. • Some menu settings are available only in select printer models. MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light - Lexmark MX6500e | User's Guide - Page 159
setting. DL Envelope is the international factory default setting. • This menu is supported only in select printer models. Manual Envelope Type Envelope Rough Envelope Custom Type [x] Specify the envelope type being manually loaded. Notes: • Envelope is the factory default setting. • This menu is - Lexmark MX6500e | User's Guide - Page 160
Plain Paper is the factory default setting. • Some menu settings are available only in select printer models. Note: Only installed trays and the multipurpose feeder are listed in this menu. Notes: • Normal is the factory default setting. • These options appear only if card stock is supported. - Lexmark MX6500e | User's Guide - Page 161
relative texture of the rough envelopes loaded in a specific tray. Notes: • Rough is the factory default setting. • This menu is supported only in select printer models. Specify the relative texture of the letterhead loaded in a specific tray. Note: Normal is the factory default setting. Specify the - Lexmark MX6500e | User's Guide - Page 162
Understanding printer menus 162 Use Light Texture Smooth Normal Rough Heavy Texture Smooth Normal Rough Rough/Cotton Texture Rough Custom [x] Texture Smooth Normal Rough To Specify the - Lexmark MX6500e | User's Guide - Page 163
loaded. Notes: • Normal is the factory default setting. • This menu is supported only in select printer models. Specify the relative weight of the letterhead loaded. Note: Normal is the . Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported. - Lexmark MX6500e | User's Guide - Page 164
with Rough or Cotton as the paper type. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from Print Properties or the print dialog, depending on your - Lexmark MX6500e | User's Guide - Page 165
the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. • Duplex sets the printer default to two‑sided media type with a factory default custom type name or a user‑defined custom name created from the Embedded Web Server or from MarkVisionTM - Lexmark MX6500e | User's Guide - Page 166
scans per side Off On To Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the scanner factory default setting for "2 scans per side." • Envelope and Rough Envelope are supported only in select printer models. Custom Bin Names menu - Lexmark MX6500e | User's Guide - Page 167
printer the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the longest edge is shorter than the maximum width supported in the tray. To Specify the default bin. - Lexmark MX6500e | User's Guide - Page 168
Understanding printer menus Use Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment between 1 and 4 if the appropriate optional bins are installed. Select a bin for each supported paper type. For each type, select from the following options: Disabled Standard Bin Bin [x] Notes: - Lexmark MX6500e | User's Guide - Page 169
containing printer statistics such as supply information and details about printed pages Prints a report containing information about the network scanner settings, is more than one network option installed. • This menu appears only in network scanners or scanners connected to print servers. Prints - Lexmark MX6500e | User's Guide - Page 170
Understanding printer menus 170 Menu item Print Directory Asset Report Description Prints a list of all the resources stored on an optional flash memory card or scanner hard disk Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or scanner hard disk is installed - Lexmark MX6500e | User's Guide - Page 171
Understanding printer menus 171 Menu item NPA Mode Auto Off Network Buffer Auto 3KB to [maximum size allowed] Job Buffering Off On Auto Mac Binary PS Auto On Off Description Sets the scanner to perform the special processing required for bidirectional communication following the conventions - Lexmark MX6500e | User's Guide - Page 172
Understanding printer menus 172 Menu item Standard Network Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Description Displays and sets network settings Note: The Wireless menu appears only when the scanner is - Lexmark MX6500e | User's Guide - Page 173
display, and the value is not saved. Allow the printer to print a banner page. Note: Off is the current TCP/IP address. Note: Manually setting the IP address sets the to Off on systems that support BOOTP and RARP. Netmask View scanner using File Transfer Protocol. Note: Yes is the factory default - Lexmark MX6500e | User's Guide - Page 174
the built-in Web server (Embedded Web Server). When enabled, the scanner can be monitored and managed remotely using a Web browser. Note: Yes Setup > IPv6 Note: This menu is available only in network printers or printers connected to print servers. Use To Enable IPv6 On Off Enable Internet - Lexmark MX6500e | User's Guide - Page 175
settings can be changed only from the Embedded Web Server. Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless - Lexmark MX6500e | User's Guide - Page 176
the default language Notes: • On is the factory default setting. • When set to Off, the scanner does not examine incoming data. The scanner uses PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off. - Lexmark MX6500e | User's Guide - Page 177
Understanding printer menus 177 Menu item Description NPA Mode Auto On Off Sets the scanner to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. Auto sets the scanner to - Lexmark MX6500e | User's Guide - Page 178
Understanding printer menus 178 Menu item ENA Gateway yyy.yyy.yyy.yyy Description Sets the gateway information for an external print server Note: This menu appears only if the scanner is attached to an external print server through the USB port. Parallel [x] menu Menu item Description PCL - Lexmark MX6500e | User's Guide - Page 179
Standard tries to resolve parallel port communication problems. Determines if the scanner honors hardware initialization requests from the computer edge of a strobe Note: On is the factory default setting. Sets the printer to process Macintosh binary PostScript print jobs Notes: • Auto is the factory - Lexmark MX6500e | User's Guide - Page 180
when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When set to Off, the scanner does not examine incoming data. The scanner uses PostScript emulation if PS SmartSwitch is set to On. It uses the default - Lexmark MX6500e | User's Guide - Page 181
Understanding printer menus 181 Menu item Serial Buffer Auto 3KB to [maximum size setting can be changed in 1‑KB increments. • The maximum size allowed depends on the amount of memory in the scanner, the size of the other link buffers, and whether Resource Save is set to On or Off. • To increase - Lexmark MX6500e | User's Guide - Page 182
Understanding printer menus Option 2, or Serial Option 3 menus. Specifies the number of data bits sent in each transmission frame Note: 8 is the factory default setting. Sets the parity for serial input and output data frames Note: None is the factory default setting. Determines whether the scanner - Lexmark MX6500e | User's Guide - Page 183
Sets the printer to use SSL for increased security when connecting to the SMTP server Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used. Specifies the type of user authentication required for scan to e‑mail - Lexmark MX6500e | User's Guide - Page 184
. Add or edit a security template. Control access to printer menus, firmware updates, held jobs, and other access points. Miscellaneous Security the scanner control panel before all users are locked out Notes: • "Login failures" specifies the number of failed login attempts before users are locked - Lexmark MX6500e | User's Guide - Page 185
Understanding printer menus 185 Menu item Security Reset Jumper Access controls="No value to each setting in the Miscellaneous Security Settings section of both the scanner control panel and the Web page. Allows the user to request a server certificate Notes: • "Demand" means a server certificate - Lexmark MX6500e | User's Guide - Page 186
Understanding printer menus 186 Menu item Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week to remove residual confidential material from the scanner hard disk and free up memory space. All permanent data on the hard disk are preserved, such as downloaded fonts, macros, and held jobs. This - Lexmark MX6500e | User's Guide - Page 187
control panel, a flash drive must be attached to the scanner. • The audit log can be downloaded from the Embedded Web Server and saved on a computer. Specify whether to delete audit logs. Note: Yes is the factory default setting. Configure the printer to record events in the secure audit log. Notes - Lexmark MX6500e | User's Guide - Page 188
Understanding printer menus 188 Use Custom Time Zone Setup DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Enable NTP On Off NTP Server Enable Authentication On Off To Enable the user to set up the - Lexmark MX6500e | User's Guide - Page 189
Paper Paper 189 To Set the language of the text appearing on the scanner display. Note: Not all languages are available for all models, and those languages to appear. Display the estimates of the supplies on the printer control panel, Embedded Web Server, menu settings, and device statistics - Lexmark MX6500e | User's Guide - Page 190
This supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible. This is best suited for printing text and line art. • For optimal printing of color‑rich documents, set Quiet Mode to Off. • Selecting Photo from the printer driver may - Lexmark MX6500e | User's Guide - Page 191
Understanding printer menus Use Keyboard Keyboard Type English Francais Francais Canadien Deutsch Japanese Custom Key [x] Paper Sizes US Metric Scan to PC Port Range [port range] 191 To Specify a language and custom key information for the scanner keyboard. The additional tabs enable access to - Lexmark MX6500e | User's Guide - Page 192
what is displayed on the upper left and right corners of the scanner home screen. For the Left side and Right side menus, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP - Lexmark MX6500e | User's Guide - Page 193
and Apps Bookmarks Jobs by user Forms and Favorites Card Copy Scan to Network My ShortCut Multi Send Date Format MM‑DD‑YYYY DD‑MM‑YYYY YYYY‑MM‑DD 193 To Customize the displayed information for Paper Jam, Load Paper, and Service Errors menus. Select from the following options: Display Yes No Message - Lexmark MX6500e | User's Guide - Page 194
Understanding printer menus Use Time Format 12 hour A.M./P.M. 24 hour clock Screen Show Bookmarks Yes No Allow Background Removal On Off Allow Custom Job Scans On Off Scanner Jam Recovery Job level Page level 194 To Format the scanner time. Note: "12 hour A.M./P.M." is the factory default setting - Lexmark MX6500e | User's Guide - Page 195
options: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control. This sounds three quick beeps. • Off is the factory default setting for Cartridge of time in minutes the scanner waits after a job is printed before the scanner and the printer go into a reduced power - Lexmark MX6500e | User's Guide - Page 196
waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue. Notes: • 30 is the factory default setting. • This menu appears only when a formatted, working scanner hard disk is installed. Set the scanner and the printer to - Lexmark MX6500e | User's Guide - Page 197
prints a partial page when there is not enough memory to print the whole page. • On sets the printer to process the whole page so that the entire page prints. Determine how the scanner and the printer, while in idle state, react to a short press of the Sleep button. Notes: • Sleep is the factory - Lexmark MX6500e | User's Guide - Page 198
default setting. This keeps the user‑defined settings. • Restore Now returns all printer settings to the factory default settings except for the Network/Ports menu settings. All downloads stored in the RAM are deleted. Downloads stored in flash memory or on a scanner hard disk are not affected - Lexmark MX6500e | User's Guide - Page 199
Understanding printer menus 199 Use Paper Saver Off 2‑up Portrait 4‑up Portrait 2‑up Landscape 4‑up Landscape Print Page Borders On Off Collate 1,1,1 ‑ 2,2,2 1,2,3 ‑ 1,2,3 Punch Off 2 holes 3 holes 4 holes - Lexmark MX6500e | User's Guide - Page 200
Understanding printer menus 200 Use Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. - Lexmark MX6500e | User's Guide - Page 201
scanning On Off Allow Save as Shortcut On Off Background Removal ‑4 to 4 Auto Center Off On To Specify header and footer information and its location on the page. For the location, select from the following options appears only when a formatted, working printer hard disk is installed. Save custom - Lexmark MX6500e | User's Guide - Page 202
Understanding printer menus 202 Use Color Dropout Color Dropout None Red Green Blue shadow detail visible on a copy. Note: 0 is the factory default setting. Correct the slight skew in the scanned image. Note: Auto is the factory default setting. Detect when the ADF picks more than a single sheet of - Lexmark MX6500e | User's Guide - Page 203
left From right Digits to Mask 0-58 To Specify the name of the fax in the scanner. Specify the number assigned to the fax. Specify how the fax is identified. Set the scanner to fax manually, which requires a line splitter and a telephone handset. Notes: • Off is the factory default setting. • Use - Lexmark MX6500e | User's Guide - Page 204
Understanding printer menus 204 Use Fax Cover Page Fax Cover Page Off by the fax cover page. Note: "Off by default" is the factory default setting for all Fax Cover Page options. To Specify quality in dots per inch (dpi). A higher resolution gives better print quality, but increases the fax - Lexmark MX6500e | User's Guide - Page 205
Understanding printer menus 205 Use Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Sides (Duplex) Off Long edge Short edge Content Type Text Graphics - Lexmark MX6500e | User's Guide - Page 206
or disable Error Correction Mode for fax jobs. Note: Yes is the factory default setting. Fax files that are scanned at the scanner. Note: On is the factory default setting. Allow the printer driver to send fax jobs. Note: Yes is the factory default setting. Save fax numbers as shortcuts in the - Lexmark MX6500e | User's Guide - Page 207
default setting. Correct the slight skew in the scanned image. Note: Auto is the factory default setting. Allow the scanner to detect when the ADF picks more than the default. Note: 0 is the factory default setting. To Allow the printer to receive fax jobs. Note: On is the factory default setting. - Lexmark MX6500e | User's Guide - Page 208
Understanding printer menus 208 Use Manual Answer Code 0-9 Auto Reduction On Off Paper Source Auto receiving a fax. Notes: • 9 is the factory default setting. • This menu item is used when the scanner shares a line with a telephone. Scale an incoming fax job so that it fits the size of the paper - Lexmark MX6500e | User's Guide - Page 209
printer menus 209 Use Forward to Fax E‑mail FTP LDSS eSF Forward to Shortcut Block No Name Fax Off On Banned Fax List Holding Faxes Held Fax Mode Off Always On Manual setting. Enable the list of blocked fax numbers stored in the scanner. Enable fax holding all of the time or according to set - Lexmark MX6500e | User's Guide - Page 210
Understanding printer menus 210 Use Log Paper Source Tray [x] Multipurpose Feeder Logs Display Remote Station Name Dialed speaker ringer volume. Note: On is the factory default setting. To Specify ring patterns when the scanner is answering calls. Note: All Rings is the factory default setting. - Lexmark MX6500e | User's Guide - Page 211
Understanding printer menus 211 E‑mail Settings menu Use E‑mail Server Setup Subject Message File Name . Note: The characters are invalid entries for a path name. Specify the format of the scanned file. Note: PDF (.pdf) is the factory default setting. Set the version of the PDF file that will be - Lexmark MX6500e | User's Guide - Page 212
Understanding printer menus 212 Use Content Type Graphics Text Text/Photo Photo is the factory default setting. Specify whether the image should be scanned and sent in color. Note: On is the factory default setting. Specify the resolution of the scan in dots per inch. Note: "150 dpi" is the - Lexmark MX6500e | User's Guide - Page 213
Understanding printer menus 213 Use Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original Business Card 3 x 5 - Lexmark MX6500e | User's Guide - Page 214
printer Bin [x] E‑mail Bit Depth 1 bit 8 bit Custom Job scanning On Off Scan Preview On Off Allow Save as Shortcut On Off Background Removal ‑4 the factory default setting. • Bin [x] appears only when at least one optional bin is installed. Enable the Text/Photo mode to produce smaller file sizes - Lexmark MX6500e | User's Guide - Page 215
Understanding printer menus 215 Use Color Balance Cyan - Red Magenta - Green Yellow : Off is the factory default setting. Adjust the amount of sharpness on a scanned image. Note: 3 is the factory default setting. Enable the user to specify "warm" or "cool" outputs. "Cool" values generate a bluer - Lexmark MX6500e | User's Guide - Page 216
Understanding printer menus 216 Use Use cc:/bcc: Off On FTP Settings menu Use Format PDF (. the factory default setting. Specify whether or not an image is scanned or sent in color. Note: On is the factory default setting. Specify the quality of the scan in dots per inch (dpi). Note: "150 dpi" is - Lexmark MX6500e | User's Guide - Page 217
Understanding printer menus 217 Use Orientation Portrait Landscape Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book - Lexmark MX6500e | User's Guide - Page 218
is the factory default setting. • Bin [x] only appears when at least one optional bin is installed. Enable the Text/Photo mode to have smaller file sizes by display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk - Lexmark MX6500e | User's Guide - Page 219
Understanding printer menus 219 Use Background Removal ‑4 to 4 Color Balance Cyan - Red Magenta - Image Off On Shadow Detail ‑4 to 4 ADF Skew Fix Auto Off On ADF Multi‑feed Sensor On Off Scan edge to edge Off On Sharpness 1-5 To Adjust the amount of background visible on a copy. Note: 0 is - Lexmark MX6500e | User's Guide - Page 220
Understanding printer menus 220 Use Temperature ‑4 to 4 Flash Drive menu Scan Settings Use Format PDF (.pdf) Secure PDF TIFF (. 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness 1-9 To Enable the user to specify "warm" or "cool" outputs. "Cool" values generate a bluer output than the - Lexmark MX6500e | User's Guide - Page 221
Understanding printer menus 221 Use Orientation Portrait Landscape Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size [x] Book Original - Lexmark MX6500e | User's Guide - Page 222
Note: Off is the factory default setting. Specify whether a preview appears on the display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working scanner hard disk is installed. Adjust the amount of background visible on a copy. Note: 0 is - Lexmark MX6500e | User's Guide - Page 223
printer menus 223 Use Sharpness 1-5 Temperature ‑4 to 4 To Adjust the amount of sharpness on a scanned image. Note: 3 is the factory default setting. Enable the user Multipurpose Feeder Manual Paper Manual Envelope Collate menu item appears only when a supported staple, hole punch finisher is - Lexmark MX6500e | User's Guide - Page 224
. Paper Saver Orientation Specify the orientation of a multiple‑page document. Auto Landscape Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Portrait Paper Saver Border None Solid Print a border on each image in jobs that generate multiple page - Lexmark MX6500e | User's Guide - Page 225
Download Target RAM Flash Disk 225 To Set the default printer language. Notes: • PS Emulation is the factory default printer language. • Setting a printer that use another printer language. Specify that print jobs be removed from the print queue if they require unavailable printer options or custom - Lexmark MX6500e | User's Guide - Page 226
To Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that from the printer software. For Windows users: Click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users: Choose File - Lexmark MX6500e | User's Guide - Page 227
images and whether they are in portrait or landscape orientation. Specify the orientation of a multiple‑page document. Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Print a border when using Paper Saver. Note: None is the factory default setting. - Lexmark MX6500e | User's Guide - Page 228
Understanding printer menus 228 Use Staple Job Off On Run Stapler Test Hole Punch On or folder. Notes: • Off is the factory default setting. • This menu item appears only when a supported staple, hole punch finisher is installed. Specify the number of holes to be created on printed outputs for the - Lexmark MX6500e | User's Guide - Page 229
Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the print dialog and pop‑up menus. • To set Enhance Fine Lines using the Embedded Web Server, type the network printer IP address in the address field of your - Lexmark MX6500e | User's Guide - Page 230
Understanding printer menus 230 Use Job Accounting Log Off On Job Accounting Utilities Accounting Log Delete All Logs Delete All But Current URL to Post Logs E‑mail to Send Logs To Set the scanner to create a log of the print jobs it receives. Note: Off is the factory default setting. Print - Lexmark MX6500e | User's Guide - Page 231
option card must not be read/write‑ or write‑protected. Removes downloads from the scanner hard disk, including all held jobs, buffered jobs, and parked jobs Notes: • Delete Now configures the scanner of a print job problem Notes: • When activated, all data sent to the scanner is printed in - Lexmark MX6500e | User's Guide - Page 232
Understanding printer menus XPS menu Use Print Error Pages Off On PDF menu is available only when a formatted, working flash memory option card or scanner hard disk is installed and is operating properly. • Make sure the flash memory option or scanner hard disk is not read/write‑, write‑, or - Lexmark MX6500e | User's Guide - Page 233
" shows all the fonts downloaded in the RAM. • "All" shows all fonts available to any option. Identify a specific font and the option where it is stored. Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the scanner. The font source - Lexmark MX6500e | User's Guide - Page 234
Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Envelope Off None 0-199 scanner sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page. Set the printer - Lexmark MX6500e | User's Guide - Page 235
Understanding printer menus 235 Use Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper - Lexmark MX6500e | User's Guide - Page 236
Understanding printer menus 236 Use Font Size 1-255 pt Scale 1-400% Orientation Portrait Landscape Margin Size 8-255 mm Backgrounds Do Not Print Print Image menu Use Auto - Lexmark MX6500e | User's Guide - Page 237
scanning, and faxing. English, French, German, and Spanish translations are stored in the scanner. Other translations are available on the Lexmark Web site at www.lexmark.com. Menu item Print All Guides Copy Guide Fax Guide E‑mail Guide FTP Guide Print Defects Guide Information Guide Supplies Guide - Lexmark MX6500e | User's Guide - Page 238
using one printer setting, see "Using Eco‑Mode" on page 239. Using recycled paper As an environmentally conscious company, Lexmark supports the use of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look - Lexmark MX6500e | User's Guide - Page 239
Energy and Paper modes. Paper • Enable the automatic two‑sided (duplex) feature. • Turn off print log features. 3 Click Submit. Reducing printer noise Enable Quiet Mode to reduce printer noise. 1 Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the - Lexmark MX6500e | User's Guide - Page 240
first page is printed. Use factory default settings. Note: This setting supports the performance specifications of the printer. Adjusting Sleep mode To save energy, decrease the number of minutes before the scanner and the printer enter Sleep mode. Select from 1 to 120 minutes. The factory default - Lexmark MX6500e | User's Guide - Page 241
trouble reading your display, then adjust the brightness of the display. Available settings range from 20-100. The factory default setting is 100. Using the Embedded Web Server 1 Type the scanner instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark - Lexmark MX6500e | User's Guide - Page 242
are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go - Lexmark MX6500e | User's Guide - Page 243
The hard disk can retain buffered user data from complex scan, print, copy, and fax jobs scanner is being serviced by someone from outside your organization. • The scanner is being removed from your premises for service. Disposing of a printer or scanner hard drive Note: Not all printers or scanners - Lexmark MX6500e | User's Guide - Page 244
printer scan, print, copy, and fax jobs, by securely overwriting files that have been marked for deletion. 1 Turn off the scanner. 2 Hold down and 6 MNO while turning the scanner which the scanner will be unavailable for other user tasks. 5 Touch Back > Exit Config Menu. The scanner will power‑on - Lexmark MX6500e | User's Guide - Page 245
from several minutes to more than an hour, during which the scanner will be unavailable for other user tasks. 4 Click Submit. Using the scanner control panel 1 Turn off the printer and the scanner. 2 Hold down 2 and 6 of the scanner while turning on both devices. Release the buttons only when the - Lexmark MX6500e | User's Guide - Page 246
sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server Administrator's Guide for additional information: 1 Go to http://support.lexmark.com, and then navigate to - Lexmark MX6500e | User's Guide - Page 247
printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer printer. 5 Make sure all areas of the printer are dry before sending a new print job. Cleaning the exterior of the scanner 1 Make sure the scanner scanner. 4 Wipe only the exterior of the scanner, - Lexmark MX6500e | User's Guide - Page 248
the scanner and the printer 248 Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 1 White underside of the scanner - Lexmark MX6500e | User's Guide - Page 249
Maintaining the scanner and the printer 249 3 Wipe the upper and lower ADF glass until they are clean and dry. 4 Close the ADF cover. Cleaning the ADF parts Clean the ADF parts periodically to ensure the ADF feeds paper properly. Residue on the ADF parts may cause scan quality issues and false - Lexmark MX6500e | User's Guide - Page 250
Maintaining the scanner and the printer 250 3 Open the ADF cover. 4 Using the cleaning cloth, wipe the rollers in the upper portion of the ADF until all residue is removed. 1 Two rollers that do not rotate freely 2 Six rollers that rotate freely - Lexmark MX6500e | User's Guide - Page 251
Maintaining the scanner and the printer 251 a To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning cloth. b To clean the rollers that rotate freely, wipe the rollers until all residue is removed. - Lexmark MX6500e | User's Guide - Page 252
Maintaining the scanner and the printer 252 5 Using the cleaning cloth, wipe the rollers in the lower portion of the ADF until all residue is removed. 1 Six rollers that do not rotate freely 2 Six rollers that rotate freely a To clean the rollers that do not rotate freely, manually rotate the - Lexmark MX6500e | User's Guide - Page 253
the scanner and the printer 253 b To clean the rollers that rotate freely, wipe the rollers until all residue is removed. 6 Wait for 3 minutes to let the rollers dry. Cleaning the touch screen Clean the scanner touch screen regularly to remove fingerprints and smudges. 1 Make sure the scanner is - Lexmark MX6500e | User's Guide - Page 254
Maintaining the scanner and the printer 254 Emptying the hole punch box 1 Pull out the hole punch box. 2 Empty the container. 3 Insert the emptied hole punch box back into the finisher until it clicks into place. Storing supplies Choose a cool, clean storage area for the printer supplies. Store - Lexmark MX6500e | User's Guide - Page 255
cartridge yield in accordance with ISO/IEC 19752. Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark the intended life may damage your Lexmark printer or its associated components. Ordering scanner supplies Ordering a cleaning kit Clean - Lexmark MX6500e | User's Guide - Page 256
Mexico) 523X* Toner Cartridge 524 High Yield Toner Cartridge 524H Extra High Yield Toner Cartridge 524X* * This toner cartridge is supported only in the MS711, MS811n, MS811dn, and MS812dn printer models. For more information on countries located in a region, visit www.lexmark.com/regions. - Lexmark MX6500e | User's Guide - Page 257
lexmark.com/regions. Item Regular cartridge Worldwide High Yield Toner Cartridge 520HA1 Extra High Yield Toner Cartridge 520XA2 1 This cartridge is supported only in the MS710, MS810n, and MS810dn printer models. 2 This cartridge is supported quality problems. • Pull down the printer rear - Lexmark MX6500e | User's Guide - Page 258
parts to fail prior to exhaustion of toner. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 520Z 520ZA Ordering staple cartridges Part name Staple cartridges Part number 25A0013 - Lexmark MX6500e | User's Guide - Page 259
Maintaining the scanner and the printer 259 Replacing supplies Replacing the separator pad 1 Turn the printer off, and then open the ADF cover. 2 Remove the separator pad. 3 Unpack the new separator pad, and then install it in the scanner. - Lexmark MX6500e | User's Guide - Page 260
Maintaining the scanner and the printer 260 4 Close the ADF cover. 5 Dispose of the old separator pad. Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. - Lexmark MX6500e | User's Guide - Page 261
Maintaining the scanner and the printer 261 2 Pull the cartridge out of the printer using the handle. 3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer by aligning the side - Lexmark MX6500e | User's Guide - Page 262
Maintaining the scanner and the printer 262 5 Close the multipurpose feeder door and the front cover. Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. - Lexmark MX6500e | User's Guide - Page 263
Maintaining the scanner and the printer 263 2 Pull the cartridge out of the printer using the handle. 3 Pull the imaging unit out of the printer using the handle. 4 Unpack the new imaging unit, and then remove all packing materials. Warning-Potential Damage: Do not expose the imaging unit to - Lexmark MX6500e | User's Guide - Page 264
Maintaining the scanner and the printer 264 5 Shake the new imaging unit. 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the - Lexmark MX6500e | User's Guide - Page 265
Maintaining the scanner and the printer 265 8 Close the multipurpose feeder door and the front cover. Replacing a staple cartridge 1 Open the stapler door. 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. - Lexmark MX6500e | User's Guide - Page 266
the rear side into the cartridge. 2 1 5 Push the staple cartridge into the finisher until it clicks into place. 6 Close the stapler door. Moving the scanner and the printer Moving the scanner Before moving the scanner CAUTION-POTENTIAL INJURY: Before moving the scanner, follow these guidelines to - Lexmark MX6500e | User's Guide - Page 267
. • Avoid severe jarring movements. • Make sure the scan bar is in the home position. 1 From the home screen, navigate to: > Lock Scanner Head 2 Turn off the scanner and printer. 3 Lock the scan bar. Shipping the scanner When shipping the scanner, use the original packaging or call the place of - Lexmark MX6500e | User's Guide - Page 268
unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer. • If two or more optional finishers are installed, then remove the finishers individually from the printer. Notes: - Make sure to remove the topmost finisher first. - To remove the finisher, hold - Lexmark MX6500e | User's Guide - Page 269
precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe - Lexmark MX6500e | User's Guide - Page 270
Guide on the Lexmark Web site at http://support.lexmark.com. Checking the virtual display 1 Access the Embedded Web Server associated with your scanner. Type the scanner IP address of host name of the scanner, then you can: • View the information on the printer control panel home screen, or in the - Lexmark MX6500e | User's Guide - Page 271
alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • scanner IP address in the address field. Notes: • View the scanner IP address on the scanner options: Notification Description Off The normal printer behavior for all supplies occurs. E‑mail Only The printer - Lexmark MX6500e | User's Guide - Page 272
. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected. From the home screen, navigate to: > Settings > General Settings > Factory - Lexmark MX6500e | User's Guide - Page 273
sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. • Do not load too much paper. Make sure - Lexmark MX6500e | User's Guide - Page 274
guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer paper and specialty media" section of the User's Guide. Allow the paper to enter the optional mailbox bins properly • Make sure to - Lexmark MX6500e | User's Guide - Page 275
the jam location and information to clear the jam appears on the printer display. Open the doors, covers, and trays indicated on the display remove the jam. Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints to the standard bin after a jammed - Lexmark MX6500e | User's Guide - Page 276
jams 11 10 9 276 1 2 3 4 5 6 7 8 Jam location Printer message What to do 1 Staple finisher [x]‑page jam, remove paper, Remove paper from the open stapler door. Leave stapler bin, open the stapler paper in bin. [455-457] door, then remove the staple cartridge, and then remove the jammed - Lexmark MX6500e | User's Guide - Page 277
to do Inside the printer [x]‑page jam, lift front cover to remove cartridge. [200- 201] Open the front cover and the multipurpose feeder, then remove the toner cartridge and the imaging unit, and then remove the jammed paper. Multipurpose feeder [x]‑page jam, clear manual feeder. [250] Remove - Lexmark MX6500e | User's Guide - Page 278
cool before touching. 1 Lift the front cover, and then pull down the multipurpose feeder door. 2 Lift the green handle, and then pull out the toner cartridge from the printer. 3 Place the cartridge aside. 4 Lift the green handle, and then pull out the imaging unit from the - Lexmark MX6500e | User's Guide - Page 279
to light may cause print quality problems. 6 Pull the jammed paper gently to the right, and then remove it from the printer. Note: Make sure all paper Use the arrows on the side of the printer as a guide. 8 Insert the cartridge into the printer, and then push the green handle back into place. Notes: - Lexmark MX6500e | User's Guide - Page 280
Close the multipurpose feeder door and the front cover. 10 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component - Lexmark MX6500e | User's Guide - Page 281
Clearing jams 281 3 Close the rear door. 4 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231-234] CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, - Lexmark MX6500e | User's Guide - Page 282
Clearing jams 282 3 Close the rear door. 4 Push the back of the standard tray. 5 Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed. - Lexmark MX6500e | User's Guide - Page 283
[203] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [235-239] 1 Pull out the tray. Note - Lexmark MX6500e | User's Guide - Page 284
Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. 2 1 3 Insert the tray. 4 From the scanner control panel, touch Done to clear the message and continue printing. - Lexmark MX6500e | User's Guide - Page 285
[24x] 1 Check which tray is indicated on the printer display, and then pull the tray. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 From the scanner control panel, touch Done to clear the message and - Lexmark MX6500e | User's Guide - Page 286
Clearing jams 286 [x]‑page jam, clear manual feeder. [250] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper - Lexmark MX6500e | User's Guide - Page 287
Clearing jams 287 4 Slide the paper guide until it rests lightly against the edge of the paper. 5 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx] 1 - Lexmark MX6500e | User's Guide - Page 288
Clearing jams 288 3 Close the mailbox rear door. 4 If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Notes: • Make sure all paper fragments are removed. • When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender so that the - Lexmark MX6500e | User's Guide - Page 289
Clearing jams 289 5 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] 1 Open - Lexmark MX6500e | User's Guide - Page 290
Clearing jams 290 3 Close the staple finisher rear door. 4 From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455-457] 1 From - Lexmark MX6500e | User's Guide - Page 291
Clearing jams 291 2 Open the stapler door. 3 Pull down the latch of the staple cartridge holder, and then pull out the holder from the printer. 4 Use the metal tab to lift the staple guard, and then remove any loose staples. - Lexmark MX6500e | User's Guide - Page 292
Clearing jams 292 5 Press down the staple guard until it clicks into place. 6 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. - Lexmark MX6500e | User's Guide - Page 293
Clearing jams 293 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 9 From the scanner control panel, touch Done to clear the message and continue printing. - Lexmark MX6500e | User's Guide - Page 294
on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Close the output expander rear door. 4 From the scanner control panel, touch Done to clear the message and continue printing. - Lexmark MX6500e | User's Guide - Page 295
are removed. 4 Close the ADF cover. 5 Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guides. 6 From the scanner control panel, touch Done to clear the message and continue printing. - Lexmark MX6500e | User's Guide - Page 296
printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, see the "Ordering supplies" section of the User's Guide or visit www.lexmark - Lexmark MX6500e | User's Guide - Page 297
, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the "Replacing supplies" section of the User's Guide. If necessary, touch Continue on the scanner control panel to clear the message and continue printing. Change [paper source] to - Lexmark MX6500e | User's Guide - Page 298
, then: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the tray. 4 Contact customer support. • From the scanner control panel, touch Continue to clear the message and resume the job. Close door or insert cartridge The toner cartridge is missing or not installed - Lexmark MX6500e | User's Guide - Page 299
printer memory. Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of the following possible changes in the scanner: • The scanner firmware stored on the scanner hard disk. • Install a scanner hard disk with larger capacity. Disk full, scan job canceled Try - Lexmark MX6500e | User's Guide - Page 300
1 Empty the hole punch box. For instructions on emptying the hole punch box, touch More Information from the scanner control panel. 2 Reinsert the hole punch . Remove the USB hub, and then install a supported one. Fax memory full From the scanner control panel, touch Continue to clear the message. - Lexmark MX6500e | User's Guide - Page 301
support person. Imaging unit low [84.xy] You may need to order a replacement imaging unit. If necessary, select Continue on the scanner , see the "Replacing supplies" section of the User's Guide. If necessary, touch Continue on the scanner control panel to clear the message and continue printing - Lexmark MX6500e | User's Guide - Page 302
and width guides and make sure the paper is loaded properly in the tray. • From the scanner control Insert staple cartridge Try one or more of the following: • Insert a staple cartridge. • Touch the specified bin: 1 Turn off the printer and the scanner. 2 Unplug the power cord from the electrical - Lexmark MX6500e | User's Guide - Page 303
Troubleshooting 303 Install Tray [x] Try one or more of the following: • Install the specified tray: 1 Turn off the printer and the scanner. 2 the current print job. Insufficient memory to support Resource Save feature [35] Install additional scanner memory or touch Continue to disable Resource - Lexmark MX6500e | User's Guide - Page 304
Troubleshooting 304 Load [paper source] with [paper type] [paper size] [paper tray or feeder with the correct paper size or type, touch Finished loading paper on the scanner control panel. Note: If the scanner detects a tray or feeder that has the correct paper size and type, then it feeds - Lexmark MX6500e | User's Guide - Page 305
or more of the following: • Replace or insert the staple cartridge in the finisher. For instructions on inserting or replacing a staple cartridge in the finisher, touch More information on the scanner control panel. • From the scanner control panel, touch Continue to clear the message and continue - Lexmark MX6500e | User's Guide - Page 306
the scanner control panel, touch Continue to continue printing. • Turn off the printer and the scanner, then wait for about 10 seconds, and then turn them back on. • Update the network firmware in the scanner or print server. For more information, visit the Lexmark Web site at http://support.lexmark - Lexmark MX6500e | User's Guide - Page 307
Troubleshooting 307 Non‑Lexmark [supply type], see User's Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging unit. The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark - Lexmark MX6500e | User's Guide - Page 308
the indicated bin. 4 Contact customer support at http://support.lexmark.com or contact your service representative. 5 Connect the power cord of the printer to a properly grounded electrical outlet. 6 Turn on the printer and the scanner. • From the scanner control panel, touch Continue to clear - Lexmark MX6500e | User's Guide - Page 309
Troubleshooting 309 5 Connect the power cord of the printer to a properly grounded electrical outlet. 6 Turn on the printer and the scanner. From the scanner control panel, touch Continue to clear the message and print without using the indicated bins. Reinstall missing or unresponsive cartridge [ - Lexmark MX6500e | User's Guide - Page 310
, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note: If you do not have a replacement cartridge, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch - Lexmark MX6500e | User's Guide - Page 311
job to restart the scan job with the same settings from the previous scan job. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact customer support at http://support.lexmark.com or your service representative, and then report the message. The printer is scheduled for maintenance - Lexmark MX6500e | User's Guide - Page 312
of the User's Guide. Note: If you do not have a replacement cartridge, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Replace unsupported fuser [32.xy] Remove the fuser, and then install a supported one. For more information, see the instruction sheet that - Lexmark MX6500e | User's Guide - Page 313
job to clear the message and cancel the scan job. Scanner automatic feeder cover open Close the ADF cover. Scanner disabled by admin [840.01] Print without the scanner, or contact your system support person. Scanner disabled. Contact system administrator if problem persists. [840.02] Try one or more - Lexmark MX6500e | User's Guide - Page 314
Troubleshooting 314 Scanner locked, release lock under scanner 1 Unlock the scan bar. 2 Touch Continue to clear the message and continue scanning. Scanner maintenance required soon, use ADF Kit [80] Contact customer support, and then report the message. The printer is scheduled for maintenance. - Lexmark MX6500e | User's Guide - Page 315
then plug it back again. • Turn off the scanner and printer, and then turn back on the printer and then the scanner. • Update the network firmware in the printer or print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Standard USB port disabled [56] Try one - Lexmark MX6500e | User's Guide - Page 316
, change the mode and plug the camera back into the printer. Unsupported disk An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one. Unsupported option in slot [x] [55] 1 Turn off the scanner. 2 Unplug the power cord from the electrical outlet. 3 Remove - Lexmark MX6500e | User's Guide - Page 317
. From the scanner control panel, touch Continue to clear the message. Note: If the message appears again, then contact your system support person. Solving printer problems • "Basic printer problems" on page 317 • "Hardware and internal option problems" on page 319 • "Paper feed problems" on page - Lexmark MX6500e | User's Guide - Page 318
material removed? Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Step 10 Go to step 11. Check if you have selected the correct port settings in the printer driver. Use correct printer driver settings. Are the port settings - Lexmark MX6500e | User's Guide - Page 319
12. No Install the correct printer driver. Is the correct printer driver installed? Step 12 The problem is solved. Contact customer Turn off the printer, then wait for about 10 seconds, and then turn it back support. on. Is the printer working? Scanner display is blank Action Step 1 Press - Lexmark MX6500e | User's Guide - Page 320
. Is the USB or parallel interface card listed in the Installed Features list? Step 4 The problem is solved. a Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see - Lexmark MX6500e | User's Guide - Page 321
back on. b Resend the print job. The problem is solved. Go to step 3. Is the tray working? Step 3 Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check if the tray is listed in the Installed Features list. Go to step 4. Is the tray listed - Lexmark MX6500e | User's Guide - Page 322
the tray is available in the printer driver. The problem is solved. Contact customer support. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 56. Is the tray - Lexmark MX6500e | User's Guide - Page 323
frequently? No The problem is solved. The problem is solved. The problem is solved. Paper jam message remains after jam is cleared Action Yes Check the entire paper path for jammed paper. a Remove any jammed paper. Contact customer support. b From the scanner control panel, touch Continue - Lexmark MX6500e | User's Guide - Page 324
Troubleshooting 324 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Open - Lexmark MX6500e | User's Guide - Page 325
scanner is busy. held jobs list, and then print the documents. Is the indicator light blinking green? Step 3 a Check for an error message on the display. b Clear the message. Go to step 4. The problem is solved. Does the error message still appear? Step 4 Check if the flash drive is supported - Lexmark MX6500e | User's Guide - Page 326
Hex Trace mode. No Go to step 2. Is the printer in Hex Trace mode? Step 2 a From the scanner control panel, select Standard Network or Network [x], and then set SmartSwitch to On. b Resend the print job. Contact customer support. The problem is solved. Do incorrect characters print? Job prints - Lexmark MX6500e | User's Guide - Page 327
Troubleshooting 327 Large jobs do not collate Action Yes No Step 1 The problem is solved. a From the Finishing menu on the scanner control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer - Lexmark MX6500e | User's Guide - Page 328
Troubleshooting 328 Action Yes No Step 1 The problem instruction sheet that came with the part. b Resend the print job. The problem is solved. Contact customer support problem is solved. a Check if the scanner and the printer are plugged in and turned on, and if Ready appears on the scanner - Lexmark MX6500e | User's Guide - Page 329
6 a Remove, and then reinstall the scanner software. For more information, see "Installing the scanner software" on page 55. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Contact customer support. Do the jobs print? Print job - Lexmark MX6500e | User's Guide - Page 330
job take longer than expected? Step 6 Install additional scanner memory, and then resend the print job. Contact customer support. Did the print job take longer than expected? No The problem is solved. The problem is solved. The problem is solved. The problem is solved. Tray linking does not work - Lexmark MX6500e | User's Guide - Page 331
Troubleshooting 331 Action Yes No Step 2 The problem is solved. Contact customer a From the scanner control panel, set the paper size and paper type in support correctly? Print quality problems Yes No The problem is solved. Check the original file for manual page breaks. Characters have - Lexmark MX6500e | User's Guide - Page 332
Troubleshooting 332 Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the scanner control panel, navigate to: > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. b Use a font that is supported by - Lexmark MX6500e | User's Guide - Page 333
Troubleshooting 333 Action Yes Step 2 Go to step 3. From the scanner Reinstall the imaging unit. Contact customer support. 1 Remove the toner cartridge. 2 Remove the imaging unit. Warning in the tray settings. The problem is solved. The problem is solved. Compressed images appear on - Lexmark MX6500e | User's Guide - Page 334
Troubleshooting 334 Action Step 2 a Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. Yes No The problem is solved. Contact customer support. Do compressed images still appear? Gray background on prints - Lexmark MX6500e | User's Guide - Page 335
the cartridge. b Resend the print job. Do horizontal voids appear on prints? Step 4 Replace the imaging unit, and then resend the print job. Contact customer support. Do horizontal voids appear on prints? No The problem is solved. The problem is solved. The problem is solved. The problem is - Lexmark MX6500e | User's Guide - Page 336
Troubleshooting 336 Incorrect margins on prints ABCD ABCD ABCD Action Yes No Step 1 The problem is solved. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Go to step 2. Are the margins correct? Step 2 Go - Lexmark MX6500e | User's Guide - Page 337
job. Contact customer support. Is the paper still curled? No Adjust the width and length guides. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. The problem is solved. The problem is solved. The problem is solved. Printer is printing blank pages - Lexmark MX6500e | User's Guide - Page 338
, and then the cartridge. b Resend the print job. Is the printer still printing blank pages? Step 3 Replace the imaging unit, and then resend the print job. Contact customer support. Is the printer still printing blank pages? No The problem is solved. The problem is solved. The problem is solved - Lexmark MX6500e | User's Guide - Page 339
and then the cartridge. b Resend the print job. Is the printer printing solid black pages? Step 2 Replace the imaging unit, and then resend the print job. Contact customer support. Is the printer printing solid black pages? No The problem is solved. The problem is solved. Print irregularities - Lexmark MX6500e | User's Guide - Page 340
Troubleshooting you use it. b Resend the print job. Yes No From the scanner Go to step 5. control panel, set the paper texture in the Paper still appear? Contact customer The problem is solved. support at http://support.lexmar k.com or your service representative. Print is too dark - Lexmark MX6500e | User's Guide - Page 341
Troubleshooting 341 Action Yes Step 2 Go to step 3. a From the scanner control panel, set the paper Go to step 6. The problem is solved. Is the print still too dark? Step 6 Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Is the - Lexmark MX6500e | User's Guide - Page 342
Troubleshooting 342 Print is too light Action Step 1 a From the Quality menu on the scanner control panel, increase the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Yes Go to step 2. No The problem is solved. Is the print still too light? Step 2 Go to step - Lexmark MX6500e | User's Guide - Page 343
the imaging unit, and then the cartridge. b Resend the print job. Is the print still too light? Step 7 Replace the imaging unit, and then resend the print job. Contact customer support. Is the print still too light? No The problem is solved. The problem is solved. Repeating defects appear on - Lexmark MX6500e | User's Guide - Page 344
Troubleshooting weight loaded in the tray? Step 2 Go to step 3. From the scanner control panel, set the paper type and weight in the Paper menu Replace the imaging unit, and then resend the print job. Contact customer support. Do shadow images still appear on prints? No Load paper with the - Lexmark MX6500e | User's Guide - Page 345
Troubleshooting 345 Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported the scanner control - Lexmark MX6500e | User's Guide - Page 346
cartridge. b Resend the print job. Do streaked horizontal lines appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Contact customer support. Do streaked horizontal lines appear on prints? No The problem is solved. The problem 3. From the scanner control panel, set - Lexmark MX6500e | User's Guide - Page 347
is solved. support at http://support.lexmar k.com or your service representative. Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Yes No Step 1 The problem is solved. Go to step 2. a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the - Lexmark MX6500e | User's Guide - Page 348
fog or background shading disappear from the prints? Yes No The problem is solved. Contact customer support. Toner rubs off ABC DEF Leading edge Trailing edge Action Yes No Step 1 Go to step 2. From the Paper menu on the scanner control panel, check the paper type and weight. Do the - Lexmark MX6500e | User's Guide - Page 349
Troubleshooting 349 Transparency print quality is poor Action Yes Step 1 Go to step 2. From the scanner control density uneven? Vertical voids appear on prints Leading edge Yes Contact customer support. No The problem is solved. Trailing edge Action Step 1 a Make sure your software - Lexmark MX6500e | User's Guide - Page 350
unit, and then the cartridge. b Resend the print job. Do vertical voids appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Contact customer support. Do vertical voids appear on prints? No The problem is solved. The problem is solved. The problem is solved. The - Lexmark MX6500e | User's Guide - Page 351
electrical outlet. Is the power cord plugged into the printer and to a properly grounded electrical outlet? Step 4 The problem is solved. Contact customer Turn off the printer and the scanner, wait for about 10 seconds, and then support. turn them back on. Did Performing Self Test and - Lexmark MX6500e | User's Guide - Page 352
Troubleshooting 352 Action Yes No Step 3 a Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. b Resend the copy job. The problem is solved. Contact customer support. Do copies print properly? Poor copy quality - Lexmark MX6500e | User's Guide - Page 353
or faded text? Step 10 Check for washed‑out or overexposed output. a From the Copy screen, navigate to: Contact customer support. Advanced Options > Advanced Imaging b Adjust the settings of the following: • Background removal-Reduce the current setting. • Shadow detail-Reduce the current - Lexmark MX6500e | User's Guide - Page 354
scanner unit and the printer. a Lift the scanner unit. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. Did the scanner unit close properly? Yes No The problem is solved. Contact customer support. Solving fax problems service. Notes: • If your region supports - Lexmark MX6500e | User's Guide - Page 355
Troubleshooting 355 Cannot send or receive a fax Action Step 1 Check if an error or status message appears on the display. Yes No Clear the error or status Go to step 2. message. Is there an error or status message on the display? Step 2 Check if the power cord is plugged into the printer and - Lexmark MX6500e | User's Guide - Page 356
Troubleshooting 356 Action Yes Step 6 Go to step 7. Check if the printer is connected to an analog phone service or the correct digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are - Lexmark MX6500e | User's Guide - Page 357
Troubleshooting 357 Action Yes No Step 10 The problem is solved. Go to step 11. a Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the - Lexmark MX6500e | User's Guide - Page 358
faxes? Step 3 Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. The problem is solved. Contact customer support. Can you receive faxes? Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are - Lexmark MX6500e | User's Guide - Page 359
Troubleshooting 359 Action a From the scanner home screen, navigate to: > Settings > General Settings > Run initial setup > Yes > Submit b Turn off the printer and the scanner, and then turn them back on. The "Select your language" screen appears on the scanner display. c Select a language, and - Lexmark MX6500e | User's Guide - Page 360
Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Contact customer support. Is the fax print quality satisfactory? Solving scanner problems • "Cannot scan from a computer" on page 361 • "Partial document or photo scans" on page 361 - Lexmark MX6500e | User's Guide - Page 361
from a computer? Step 4 The problem is solved. a Check the cable connections between the scanner and the print server to make sure they are secure. For more information, see the setup documentation that came with the scanner. b Resend the scan job. Contact customer support. Are you able to - Lexmark MX6500e | User's Guide - Page 362
. • When the print becomes faded, replace the toner cartridge. Go to step 6. See "Print quality problems" on page 331. Is the print quality satisfactory? Step 6 Increase the scan resolution settings for a higher‑quality output. The problem is solved. Go to step 7. Did the increased resolution - Lexmark MX6500e | User's Guide - Page 363
Troubleshooting 363 Scan job was not successful Action Step 1 Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Yes Go to step 2. No Connect the cables properly. Are the cables securely connected? Step 2 Check if the file - Lexmark MX6500e | User's Guide - Page 364
Check if there are obstructions in the scanner unit. a Lift the scanner unit. b Remove any obstruction keeping the scanner unit open. c Lower the scanner unit. Did the scanner unit close correctly? Yes No The problem is solved. Contact customer support. Scanning takes too long or freezes the - Lexmark MX6500e | User's Guide - Page 365
equipment, and then turn on the scanner. If the scanner does not work, then reconnect the other electrical equipment, and then go to step 6. Step 7 The problem is solved. Contact customer Turn off the scanner, then wait for about 10 seconds, and then turn it back support. on. Is the - Lexmark MX6500e | User's Guide - Page 366
the error. Is the application working now? The problem is solved. Contact customer support. Embedded Web Server does not open Action Yes Step 1 Go to step 2. Make sure the scanner IP address is correct. View the scanner IP address: • From the scanner home screen • From the TCP/IP section - Lexmark MX6500e | User's Guide - Page 367
: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to - Lexmark MX6500e | User's Guide - Page 368
your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is - Lexmark MX6500e | User's Guide - Page 369
products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. © 2013 Lexmark International, Inc. All rights - Lexmark MX6500e | User's Guide - Page 370
countries. PrintCryption, ScanBack, and StapleSmart are trademarks of Lexmark International, Inc. Mac and the Mac logo are trademarks printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer - Lexmark MX6500e | User's Guide - Page 371
installed and used in accordance with the instruction manual, may cause harmful interference to radio changes or modifications could void the user's authority to operate this equipment. a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for - Lexmark MX6500e | User's Guide - Page 372
58 dBA (MS812dn) Scanning 45 dBA (mono), 44 dBA (color) Copying 55 dBA Ready 36 dBA Values are subject to change. See www.lexmark.com for current values If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone - Lexmark MX6500e | User's Guide - Page 373
radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to - Lexmark MX6500e | User's Guide - Page 374
is generating hard‑copy output from hard‑copy NA original documents. Scan Ready The product is scanning hard‑copy documents. The product is waiting for a print job than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with - Lexmark MX6500e | User's Guide - Page 375
KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön such as facsimile. Notice to users of the US telephone network: to your telephone company. This equipment uses the RJ-11C Universal Service Order Code (USOC) jack. A plug and jack used to - Lexmark MX6500e | User's Guide - Page 376
service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark the problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark - Lexmark MX6500e | User's Guide - Page 377
users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service period for any single manual call initiation, and filter (Lexmark part number - Lexmark MX6500e | User's Guide - Page 378
utilisation d'un filtre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé sur toute ligne recevant des impulsions sono presenti su tutte le linee analogiche in Svizzera. Notice to Users in the European Union Products bearing the CE mark are in conformity - Lexmark MX6500e | User's Guide - Page 379
the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that - Lexmark MX6500e | User's Guide - Page 380
users in of EN 60950. Products equipped with 2.4GHz Wireless LAN option are in conformity with the protection requirements of EC Council directives NO PL PT RO SE SI SK TR UK Česky Dansk Deutsch Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shod - Lexmark MX6500e | User's Guide - Page 381
Lexmark Lexmark Lexmark Lexmark Lexmark . Íslenska Hér með lýsir Lexmark International, Inc. yfir því að la presente Lexmark International, Lexmark Lexmark International Lexmark Lexmark Norsk Lexmark International, Lexmark Lexmark Lexmark Slovensko Lexmark International intygar Lexmark International - Lexmark MX6500e | User's Guide - Page 382
for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product. If - Lexmark MX6500e | User's Guide - Page 383
Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT - Lexmark MX6500e | User's Guide - Page 384
for TLS Elliptic Curve Cipher Suites with SHA-256/382 and AES Galois Counter Mode (GCM) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF - Lexmark MX6500e | User's Guide - Page 385
Web Server 270 advanced options copy options 116 e‑mail options 123 fax options 146 FTP options 154 answering machine setting printer 247 exterior of the scanner 247 scanner glass 248 cleaning kit using 253 cleaning the printer 247 cleaning the touch screen 253 Close door or insert cartridge - Lexmark MX6500e | User's Guide - Page 386
adjusting 110 copy screen content source 115 content type 115 options 114, 115 Copy Settings menu 198 copy troubleshooting copier does not respond 351 partial document or photo copies 351 poor copy quality 352 poor scanned image quality 362 scanner unit does not close 354, 364 copying adding an - Lexmark MX6500e | User's Guide - Page 387
telephone service fax setup 132 directory list printing 104 Disk full 62 299 Disk full, scan job canceled 299 Disk must be formatted for use in this device 300 Disk near full. Securely clearing disk space. 300 disk wiping 244 display troubleshooting scanner display is blank 319 display, printer - Lexmark MX6500e | User's Guide - Page 388
log 142 FCC notices 371, 375, 379 file name scan options 152 finding more information about the scanner 9 finding scanner IP address 19 Finishing menu 226 firmware card installing 29 flash drive printing from 98 Flash Drive menu 220 flash drives supported file types 99 font sample list printing 104 - Lexmark MX6500e | User's Guide - Page 389
printer software adding options 56 installing scanner on a network Ethernet networking 57 installing scanner software 55 Insufficient memory for Flash Memory Defragment operation [37] 303 Insufficient memory to collate job [37] 303 Insufficient memory to support Resource Save feature Scan Sizes - Lexmark MX6500e | User's Guide - Page 390
tray, installing 50 fax card 34 firmware card 29, 34 Internal Solutions Port (ISP) 38 memory card 34 memory card, installing 47 network 34 ports 34 scanner communications card 29 updating in printer driver 56 options, copy screen copy from 114 scale 115 options, touch‑screen copy 114 e‑mail 121 - Lexmark MX6500e | User's Guide - Page 391
the ADF parts 249 cleaning the scanner glass 248 print quality troubleshooting blank pages 337 characters have jagged edges incomplete. 308 printer is printing blank pages 337 printer messages [x]‑page jam, clear manual feeder. [250] 286 [x]‑page jam, lift front cover to remove cartridge. [200 - Lexmark MX6500e | User's Guide - Page 392
see User's Guide [33.xy] 307 Not enough free space in flash memory for resources [52] 307 Paper changes needed 307 Parallel port [x] disabled [56] 307 Printer had to restart. Last job may be incomplete. 308 Reattach bin [x] 308 Reattach bins [x] - [y] 308 Reinstall missing or unresponsive cartridge - Lexmark MX6500e | User's Guide - Page 393
not set up. Contact system administrator. 317 printer options troubleshooting internal print server 320 Internal Solutions Port 320 tray problems 321 printer problems, solving basic 317 printer security information on 246 printing canceling, from the scanner control panel 104 directory list 104 font - Lexmark MX6500e | User's Guide - Page 394
maintenance required soon, use ADF Kit [80] 314 scanner messages Cartridge nearly low [88.xy] 297 scanner options troubleshooting internal option is not detected 319 USB/parallel interface card 322 scanner software, installing 55 scanning from a flash drive 152 to a computer 151 to a computer - Lexmark MX6500e | User's Guide - Page 395
296 solving basic printer problems 317 the scanner does not respond 364 troubleshooting, copy copier does not respond 351 partial document or photo copies 351 poor copy quality 352 poor scanned image quality 362 scanner unit does not close 354, 364 troubleshooting, display scanner display is blank - Lexmark MX6500e | User's Guide - Page 396
349 troubleshooting, printer options internal print server 320 Internal Solutions Port 320 tray problems 321 troubleshooting, printing printing slows down 327 troubleshooting, scan cannot scan from a computer 361 partial document or photo scans 361 scan job was not successful 363 scanner unit does
MX6500e
User's Guide
March 2013
www.lexmark.com
Machine type(s):
4036
Model(s):
310