Lexmark Platinum Pro900 User's Guide - Page 153

Cannot run the fax software, Fax error messages on the printer control panel, Fax Setup

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To retrieve the correct code: 1 From the home screen, navigate to Manual Answer Code: > Fax Setup > Ringing and Answering > Manual Answer Code 2 Copy the manual answer code that appears on the touch screen. Cannot run the fax software The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software. MAKE SURE THE FAX SOFTWARE IS INSTALLED The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the "Install Additional Software" screen during installation. If you did not install the fax software, then the Fax tab on the Printer Home takes you to our Web site where you can download the software. MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings. MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Fax error messages on the printer control panel Error Message: Remote Fax Error Fax Mode Unsupported What it indicates: Possible solutions: The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors. • Resend the fax. There may have been a problem with the quality of the connection. • Decrease the transmission speed of your fax modem. • Register your user information. In some countries, you cannot send a fax without registering your fax name and fax number. Some fax machines also block faxes without sender information. The receiving fax machine does not support color fax or the scan resolution of the document that you are sending. • Enable Auto Fax Conversion. The printer automatically converts color faxes to black and lowers the scan resolution of the document. • Lower the fax quality. • Reformat the document on Letter-size paper. Troubleshooting 153

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To retrieve the correct code:
1
From the home screen, navigate to
Manual Answer Code
:
>
Fax Setup
>
Ringing and Answering
>
Manual Answer Code
2
Copy the manual answer code that appears on the touch screen.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
M
AKE
SURE
THE
FAX
SOFTWARE
IS
INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select
it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the Fax
tab on the Printer Home takes you to our Web site where you can download the software.
M
AKE
SURE
THE
PRINTER
IS
CONNECTED
TO
A
TELEPHONE
LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,
or a cable modem) before you can open the fax software and configure the fax settings.
M
AKE
SURE
THAT
THE
PRINTER
IS
CONNECTED
TO
THE
COMPUTER
M
AKE
SURE
THAT
THE
PRINTER
IS
NOT
IN
P
OWER
S
AVER
MODE
Fax error messages on the printer control panel
Error Message:
What it indicates:
Possible solutions:
Remote Fax Error
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
•
Resend the fax. There may have
been a problem with the quality of
the connection.
•
Decrease the transmission speed
of your fax modem.
•
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
Fax Mode Unsupported
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
•
Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
•
Lower the fax quality.
•
Reformat the document on
Letter-size paper.
Troubleshooting
153