Lexmark Platinum Pro905 User's Guide - Page 172

Start, Enter, Properties, Printer properties, Ports, Enable bidirectional support, Apply

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• Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is not receiving the IP address within the allowed time. • Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, refer to the manual that came with your wireless router for more information. If the printer and computer have valid IP addresses and the network is operating correctly, continue troubleshooting. MAKE SURE THE WIRELESS PORT IS SELECTED Note: This solution applies to Windows users only 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Properties or Printer properties from the menu. 5 Click the Ports tab. 6 Locate the selected port. The selected port has a check beside it in the Port column. 7 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port. 8 Click OK, and then try to print again. MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Note: This solution applies to Windows users only 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Properties or Printer properties from the menu. 5 Click the Ports tab. 6 Click the box next to Enable bidirectional support if it is not already checked. 7 Click Apply. 8 Click OK, and then try to print again. Troubleshooting 172

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•
Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive
activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is
not receiving the IP address within the allowed time.
•
Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP
addresses. If you are not sure how to do this, refer to the manual that came with your wireless router for more
information.
If the printer and computer have valid IP addresses and the network is operating correctly, continue
troubleshooting.
M
AKE
SURE
THE
WIRELESS
PORT
IS
SELECTED
Note:
This solution applies to Windows users only
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
3
Press
Enter
, or click
OK
.
The printer folder opens.
4
Right-click the printer, and then select
Properties
or
Printer properties
from the menu.
5
Click the
Ports
tab.
6
Locate the selected port. The selected port has a check beside it in the Port column.
7
If the Description column of the selected port indicates that it is a USB port, scroll through the list and select
the port with Printer Port in the Description column. Check the printer model in the Printer column to make
sure you select the right printer port.
8
Click
OK
, and then try to print again.
M
AKE
SURE
BIDIRECTIONAL
COMMUNICATION
IS
ENABLED
Note:
This solution applies to Windows users only
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
3
Press
Enter
, or click
OK
.
The printer folder opens.
4
Right-click the printer, and then select
Properties
or
Printer properties
from the menu.
5
Click the
Ports
tab.
6
Click the box next to
Enable bidirectional support
if it is not already checked.
7
Click
Apply
.
8
Click
OK
, and then try to print again.
Troubleshooting
172