Lexmark Prestige Pro800 SmartSolutions User's Guide - Page 32

Computer cannot detect printer, NTERNET, CONNECTION, WIRELESS, PRINTER, SEARCH, DISABLED

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• Make sure the IP address, gateway, and network mask are correct for your network. • The Wi-Fi indicator light is lit and is solid green if wireless network connection is established. If the Wi-Fi indicator light is not lit or is orange, try reconnecting to a wireless network. For more information, see the Network Getting Started Guide for instructions in setting up a wireless connection for the printer. Computer cannot detect printer Connection problems prevent communication between the printer and computer. Make sure all connections are working properly. CHECK THE INTERNET CONNECTION Make sure the printer and computer are each connected to the Internet. You may need to configure proxy settings on the printer to enable it to connect to the Internet. For more information, see "What is a proxy?" on page 44. CHECK THE ETHERNET CONNECTION • Make sure that one end of the Ethernet cable is securely connected to the printer Ethernet port, and the other end to a network hub or wall connection. • Check the connectors on each end of the Ethernet cable for any obvious damage. If the cable is damaged, then use a new one. • Make sure your local network has connectivity and is working properly. • Make sure the IP address, gateway, and network mask are correct for your network. CHECK THE WIRELESS CONNECTION • Make sure the printer and the computer are within the range of the wireless network. For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router). • Make sure the printer is located away from obstacles or electronic devices that could interfere with the wireless signal. • Make sure the wireless access point is powered on. • Make sure your local network has connectivity and is working properly. • Make sure the IP address, gateway, and network mask are correct for your network. • The Wi-Fi indicator light is lit and is solid green if wireless network connection is established. If the Wi-Fi indicator light is not lit or is orange, try reconnecting to a wireless network. For more information, see the Network Getting Started Guide for instructions in setting up a wireless connection for the printer. CHECK IF PRINTER SEARCH IS DISABLED Printer search should be enabled for the computer to detect your printer. Make sure the Search for my printer on my network check box is selected on the first screen of the Add Printer Wizard. Tips and troubleshooting 32

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•
Make sure the IP address, gateway, and network mask are correct for your network.
•
The Wi-Fi indicator light is lit and is solid green if wireless network connection is established. If the Wi-Fi indicator
light is not lit or is orange, try reconnecting to a wireless network.
For more information, see the
Network Getting Started Guide
for instructions in setting up a wireless connection
for the printer.
Computer cannot detect printer
Connection problems prevent communication between the printer and computer. Make sure all connections are
working properly.
C
HECK
THE
I
NTERNET
CONNECTION
Make sure the printer and computer are
each
connected to the Internet.
You may need to configure proxy settings on the printer to enable it to connect to the Internet. For more
information, see “What is a proxy?” on page 44.
C
HECK
THE
E
THERNET
CONNECTION
•
Make sure that one end of the Ethernet cable is securely connected to the printer Ethernet port, and the other
end to a network hub or wall connection.
•
Check the connectors on each end of the Ethernet cable for any obvious damage. If the cable is damaged, then
use a new one.
•
Make sure your local network has connectivity and is working properly.
•
Make sure the IP address, gateway, and network mask are correct for your network.
C
HECK
THE
WIRELESS
CONNECTION
•
Make sure the printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).
•
Make sure the printer is located away from obstacles or electronic devices that could interfere with the wireless
signal.
•
Make sure the wireless access point is powered on.
•
Make sure your local network has connectivity and is working properly.
•
Make sure the IP address, gateway, and network mask are correct for your network.
•
The Wi-Fi indicator light is lit and is solid green if wireless network connection is established. If the Wi-Fi indicator
light is not lit or is orange, try reconnecting to a wireless network.
For more information, see the
Network Getting Started Guide
for instructions in setting up a wireless connection
for the printer.
C
HECK
IF
PRINTER
SEARCH
IS
DISABLED
Printer search should be enabled for the computer to detect your printer.
Make sure the
Search for my printer on my network
check box is selected on the first screen of the Add Printer
Wizard.
Tips and troubleshooting
32