Lexmark Prevail Pro700 Quick Reference - Page 20

To open the Service Center, use one of these methods: Method 1 If it appears on an error message dialog, click the For additional assistance, use the Service Center link. Method 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 20 • "Printhead errors" on page 20 • "Software did not install" on page 21 • "Print job does not print or is missing pages" on page 21 • "Printer is printing blank pages" on page 22 • "Printer is busy or does not respond" on page 22 • "Cannot delete documents from the print queue" on page 23 • "Cannot print through USB" on page 23 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . 3 Press the arrow buttons to scroll to Set Defaults, and then press . 4 Press the arrow buttons to scroll to Use Factory, and then press . 5 Complete the initial printer setup. CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off. Note: If you have set the Power Saver timeout in the Setup menu, then press and hold for three seconds to turn off the printer. 2 Press and hold down and , and then press and release to turn the printer on. Note: Do not release and until Language appears on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 20