Lexmark S415 User's Guide

Lexmark S415 Manual

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  • Lexmark S415 | User's Guide - Page 1
    S410 Series User's Guide October 2011 Machine type(s): 4448 Model(s): S410 Series: 401, 40E www.lexmark.com
  • Lexmark S415 | User's Guide - Page 2
    Understanding the parts of the printer 10 Ordering and replacing supplies 13 Ordering ink cartridges...13 Using genuine Lexmark ink cartridges...14 Replacing ink cartridges...14 Ordering paper and other supplies...15 Recycling Lexmark products...16 Using the printer control panel buttons and menus
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    for scanning...54 Scanning to a local computer...54 Scanning to a network computer...55 Scanning to a flash drive or memory card 55 Scanning photos for editing...56 Scanning documents for editing...56 Scanning directly to e‑mail using the printer software 57 Scanning to a PDF...58 Scanning FAQ
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    87 Installing the printer on a wireless network 87 Advanced wireless setup...94 Networking FAQ...104 Maintaining the printer 117 Maintaining ink cartridges...117 Cleaning the exterior of the printer...118 Cleaning the scanner glass...119 Moving the printer to another location 119 Troubleshooting
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    Contents 5 Edition notice...162 Power consumption...166 Index...176
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    only the power supply and power cord provided with this product or the manufacturer's authorized replacements. CAUTION-POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this
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    ‑power standby mode after the printer has been idle for a set amount of time (the Sleep timeout). • Share your printer. Wireless/network printers allow you to share a single printer among multiple computers, thus conserving energy and other resources. Conserving paper • Print more than one page
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    about the printer Publications What are you looking for? Initial setup instructions: • Connecting the printer • Installing the printer software Find it here Setup documentation The setup documentation came with the printer and is also available on the Lexmark Web site at http://support.lexmark.com
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    technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail support Find it here User's Guide The User's Guide is available on the installation software CD. For updates, check our Web site at http://support.lexmark
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    for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. • In the US-See the Statement of Limited Warranty included with this printer, or at http://support.lexmark.com. • In other countries or regions-See the
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    the ADF for scanning, copying, or faxing multiple‑page documents. • Do not load postcards, photos, small items, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 9 Printer control panel Operate the printer. 10 Paper exit tray Hold paper as it exits
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    adapter that allows you to access the phone line to send and receive faxes. 19 Power supply with port Connect the printer to the power cord. 20 Duplex unit • Print on both sides of a sheet of paper. • Clear paper jams. 21 Printhead access area Install the printhead. Note: The carrier moves
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    and replacing supplies 13 Ordering and replacing supplies Ordering ink cartridges Lexmark S410 Series models (except Lexmark S419) Item Black cartridge Return Program cartridge1 150 Regular cartridge2 Not available High‑yield black cartridge 150XL 150XLA Yellow color cartridge 150
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    and replacing supplies 14 • For best results, use only genuine Lexmark ink cartridges. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and
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    place. 3 1 2 Notes: • Insert the color cartridges first, and then the black cartridge. • Insert the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 3 Close the printer. Ordering paper and other supplies To order supplies or to locate a dealer
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    and replacing supplies 16 Paper Paper size Lexmark Photo Paper • Letter • A4 • 4 x 6 in. •L Lexmark PerfectFinish Photo Paper • Letter • A4 • 4 x 6 in. •L Notes: • Availability may vary by country or region. • For best results when printing photos or other high-quality images, use Lexmark
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    printer control panel. Language sheets can be replaced anytime, depending on which language you want to use. Some languages are available only in select printer models. Note: Your printer the printer. 2 If necessary, insert the paper exit tray into the printer. 3 Press the latch under the printer
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    control panel buttons and menus 18 7 Raise the printer control panel until it clicks into place. 8 Close the printer, and then fully extend the paper exit tray. Using the printer control panel 2 3 1 4 5 Use 1 Power 2 Display Note: The display is turned off in Sleep mode. 3 Arrow buttons
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    printer control panel buttons and menus 19 Use 5 Keypad 6 Back 7 Select OK To In Copy mode or Photo mode: Enter the number of copies or prints to the previous screen. • Exit from one menu level to a higher one. • Select menu options. • Save settings manually using the keypad before sending the fax.
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    a job, depending on which mode is selected. 15 Cancel • Cancel a print, copy, scan, or fax job in progress. • Clear current settings or error messages, and return to previous settings. 16 Wi‑Fi indicator Check the wireless status of your printer. 17 Eco‑Mode • Change to Sleep mode after the
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    press . OK Note: If you select 2‑Sided Copy, Standalone, then the printer prints on both sides of the paper (duplex) for copy and fax jobs, and for printing in Windows and Macintosh, depending on your printer model. Restoring factory default settings Resetting to factory default settings will delete
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    OS 2010* * The printer driver for this operating system is available only at http://support.lexmark.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may
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    supplies. • Maintain ink cartridges. • Register the printer. • Contact technical support. • Access the User's Guide. Manage your fax contacts. Scan a document and produce text that you can edit with a word‑processing program. • Set up the wireless printer on a wireless network. • Change the wireless
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    connectivity settings. • Configure the language, country, date, and time. Speed up usual tasks with your printer. Set up the printer on a wireless network. Note: This application is automatically installed with the printer software if the printer has wireless capability. Remove the printer software
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    Use Customer Support Lexmark Software Updates Lexmark Online Order Supplies Online Printer Registration Visit Lexmark SmartSolutions To Contact customer support. Download and install the latest printer software. Visit the Lexmark Web site. Order ink or supplies. Register your printer. • Visit the
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    (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from our Web site. You need to search for your printer model to view compatible drivers. Reinstalling the printer software When you set up the printer using the installation software CD
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    the software installer package, and then follow the instructions on the computer screen. Using the Internet 1 Go to the Lexmark Web site at http://support.lexmark.com. 2 Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system 3 Download the driver, and then install the
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    documents Loading paper 1 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. 2 Open the paper feed guard. 3 Place the paper at the center of the paper support. Note: Use the indicators on the paper support when
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    29 4 Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides. 5 Close the paper feed guard. 6 From the printer control panel, select
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    , or photo cards • You load the envelope in the center of the paper support. • You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed. • You print the envelopes in landscape orientation. Warning-Potential Damage: Do not use envelopes that
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    , and allow it to dry before stacking or storing to avoid ink smudging. Saving paper settings You can adjust the settings for your print and copy jobs to match the paper size and type you have loaded in the printer. 1 From the printer control panel, press . 2 Adjust the settings as needed: • If you
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    Loading paper and original documents 32 Loading original documents on the scanner glass sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4‑, letter‑, or legal‑size paper into the ADF. 1 Adjust the paper guide on the ADF tray to the width of the original
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    For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Select the print quality, the number of copies to print, the type of paper to use, and how the pages should print. 4 Click OK to close any printer software dialogs. 5 Click OK or Print
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    of copies that you want to print, and then select Collate. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From
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    your printer. 6 From the print options pop-up menu, choose Paper Handling. 7 From the Page Order pop‑up menu, choose a page order: • To print the first page first, choose Normal. • To print the last page first, choose Reverse. 8 Click Print. Printing multiple pages on one sheet For Windows users
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    area > select an orientation 6 Click OK to close any printer software dialogs. 7 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the "Format for" pop‑up menu, choose your printer. 3 From the Paper Size pop‑up menu, choose your envelope size. If no
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    6 Click OK to close any printer software dialogs. 7 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the "Format for" pop‑up menu, choose your printer. 3 From the Paper Size pop‑up menu, choose your paper size. If no paper size matches the label sheet
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    OK. 5 Click Close, and then click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the "Format for" pop‑up menu, choose your printer. 3 From the Paper Size pop‑up menu, choose Manage Custom Sizes. 4 Adjust the
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    Warning-Potential Damage: Do not touch any cables, any network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. A loss of data can occur. 2 Follow the instructions or select from available options on the
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    buttons to select the paper source, paper setup, photo size, number of photos per page and print quality. You can also enhance the quality of graphics. Press OK each time you make a selection. Note: The printer will use the default print settings unless you change the print settings from the camera
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    the page. 4 Click the Paper/Finishing tab, and then select a supported paper type. 5 Click OK to close any printer software dialogs. 6 Click OK or Print. To return to single-sided printing, repeat steps 1 and 2, and then navigate to: Layout tab > Print on Both Sides (Duplex) area > Print on one side
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    > Page Dry Time > OK 2 Press the up or down arrow button to scroll to the dry time setting you want, and then press . OK Note: The dry time varies depending on the print quality selected for the print job. Select Extended to extend the dry time for your prints. Using the printer software For Windows
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    assigned when installing or adding the printer. Note: Several print queues may appear in the list depending on how the printer is connected (USB, Ethernet, wireless). Make sure you know how your printer is connected to the computer to be able to select the correct print queue. For Windows users
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    . 4 Click Add. Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer. To set the default printer: For Windows users 1 Click , or click
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    1 With a document open, choose File > Print. 2 From the printer pop‑up menu, choose your printer. 3 From the print options pop-up menu, choose Quality & Media. 4 From the Print Quality pop‑up menu, choose a print quality. 5 Click OK. Pausing print jobs For Windows users 1 Click , or click Start and
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    Resume. • If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs. Canceling print jobs To cancel a print job from the printer control panel, press . To cancel a print job from the computer, do the following: For Windows users 1 Click , or click Start and then
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    mobile device What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the photo album, or photos you recently captured using the camera
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    The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine
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    reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected. For best results with this setting, use photo paper and set the paper type to Photo. • If you select Fit to Page, then the printer scales the document or photo proportionately to fit
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    . 5 Press . Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 Load paper. 2 Load the original document faceup
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    scanner glass. 3 From the printer control panel, navigate to: > Copy > OK > Pages per Side 4 Press the left or right arrow button to select the paper orientation and the number of pages that you want to copy on a sheet of paper. You may print up to four page images on one sheet. 5 Press . Placing an
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    page (top edge for portrait orientation and left edge for landscape orientation). 5 Press , and then follow the instructions on the display. Making a two‑sided (duplex) copy manually 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass. 3 From the printer
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    , the light that corresponds to your choice comes on. 7 Press to print on one side of the paper. 8 Load the next page of the document. • If you are copying a one‑sided document, then load the next page faceup into the ADF or facedown on the scanner glass. • If you are copying a two‑sided document
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    , or thin media (such as magazine clippings). Tips for scanning • Use the scanner glass when scanning two‑sided pages if your printer does not support duplex scanning or the ADF does not support the original document size. • When using the ADF, adjust the paper guide on the ADF to the width of the
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    color, quality, original image size, and other scan options. If necessary, press OK each time you make a selection. 5 Press . Note: For Macintosh users, you may need to enable scanning to your computer through Image Capture to scan documents using a network printer and save the scan output. Scanning
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    want to use. Note: Use any application that supports your printer and lets you work with photos, such as Image Capture. 3 From the set up the scan. When selecting settings for the scan, select to scan to the local computer or network computer where the OCR is installed. For Windows users 1 Load
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    Notes: • Use any application that supports your printer and lets you work with the OCR software, ABBYY FineReader. • If the OCR software is missing, then insert the installation software CD. Reinstall the printer software using the custom install option so you can manually select all of the packages
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    Scanning to a PDF For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan > PDF Scanning
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    may be prompted to enter a PIN if the network computer you are scanning to requires one. To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system. Canceling scan jobs Press on the printer control panel, or click Cancel on the
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    E-mailing 60 E-mailing Before you can send an e-mail, you must first configure the network connection and e-mail settings of your printer. Setting up the printer to e-mail Setting up the e-mail function For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the
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    or wireless network before sending an e‑mail. If necessary, make sure the network is connected to the Internet for the printer to communicate with the SMTP server. If the printer cannot connect to the Internet, then contact your system support person. The printer supports only one active network
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    not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. • To send an e‑mail, see "Scanning directly to e‑mail using the printer software" on page 57. Canceling an e‑mail To cancel an e‑mail
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    26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION-SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during
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    the same telephone wall jack EXT LINE PHONE LINE To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the answering machine to the port. Connected to different wall jacks EXT LINE PHONE LINE
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    receive faxes even if you have set it to receive faxes automatically. Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service EXT LINE 02 To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the
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    devices (fax machine, telephone, answering machine) in your network. Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer. To install a filter for the printer: 1 Connect the line port of the DSL filter to
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    the telephone to the port. Scenario 3: VoIP telephone service EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port
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    4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end
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    Faxing 69 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the
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    to a non‑RJ‑11 wall jack EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the
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    or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the port of the printer. EXT LINE Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You
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    Faxing 72 EXT LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. NFN
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    the N ports. EXT LINE NFN PHONE LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall
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    the printer control panel or the fax software. If you configure the fax settings in the printer control panel, then the fax software imports or print the Address Book. • Print activity logs. Activity logs let you view the sent and received fax history of your printer. • Print confirmation pages or
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    press to receive faxes manually. • Set the Caller ID pattern that you want. Some countries or regions have multiple patterns. • Set the printer to fit incoming faxes into a page when printing. • Set the fax footer. • Set the printer to print incoming faxes on both sides of the paper. • Set your fax
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    to the Speed Dial list of the fax software, the printer automatically saves them to the printer Address Book. You can save up to 89 whether you want to add a contact manually or import a contact. Press OK when you make a selection. • If you want to add a contact manually, then use the keypad to enter
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    , you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients installed on your computer, such as Microsoft Outlook. 7 Click OK. For Macintosh users 1 From the
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    the tray extension is flipped out. • Depending on your printer model, use the ADF when scanning two‑sided (duplex) pages. • To easily retrieve a document after copying or scanning, lift the ADF input tray. • When using the ADF, adjust the paper guide on the ADF to the width of the original document
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    include a cover page with the fax. 8 Click OK. For Macintosh users 1 With a document open, choose File > Print. 2 From the Printer pop‑up menu, select the fax version of your printer. Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer. If the fax
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    service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer . Receiving faxes manually 1 Turn off Auto Answer: From the printer control panel, printer and that the printer is connected to the wall jack through the port.
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    fax through the fax software that was installed with the printer software. 1 Connect the printer to the telephone line. For more information, see "Setting up the printer to fax" on page 63. 2 Configure the fax settings using the fax software. To access the fax software: For Windows users a Click or
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    and star (*). If you are using the fax software to enter the dial prefix, then you may also by default, which lets the printer receive faxes automatically. If the printer is connected to the same telephone line you to have multiple telephone numbers on one telephone line. Each telephone number has
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    "Fax troubleshooting checklist" on page 146. How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly in your telephone network. If you set the printer to receive faxes manually
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    service offered by your telephone company. This feature allows you to have multiple telephone numbers on one ring service, then set the printer to receive faxes manually ( fax machine may not support high resolutions and may document. Quality Black resolution Color resolution Standard 200 x 100
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    log. • If you want to save on ink and print a report only when a fax job is unsuccessful, then select Print only for error. 3 Press . OK How do I view the fax history of the printer? You can view the fax history of the printer on the display. You can also print reports of sent or received faxes, or
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    memory before it prints the fax. If the printer runs out of ink or runs out of paper, then you can print the fax later after the error is resolved. However, you cannot retrieve a failed fax if the failure is due to power loss. In this case, the printer automatically prints an error report the next
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    87 Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three
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    IP address and MAC address of the printer. 1 Load plain paper. 2 From the printer control panel, navigate to: > Setup > OK > Network Setup > OK > Print Network Setup Page > OK Information you will need to set up the printer on a wireless network To set up the printer for wireless printing, you need
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    does not detect the wireless network SSID for you during advanced wireless setup. You must know the following information before configuring the wireless printer settings manually: Wireless Mode Check your wireless network type: Infrastructure-All devices on a wireless network communicate with each
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    you are using is connected to the same wireless network where you want to set up the printer. For Windows users 1 Close all open software programs. 2 Insert the installation software CD. If the installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start
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    The printer supports one local (USB) connection and one network connection (Ethernet or wireless) at a time. It is not possible to use both Ethernet and wireless at the same time. Indicator light Printer status Off • The printer is turned off or is powering up. • The printer is not connected to
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    correct. Solid green • The printer is connected to an Ethernet or a wireless network and is ready for use. • The printer is connected to your computer or mobile device through an ad hoc connection. Special wireless installation instructions The following instructions apply to customers outside of
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    the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created. 4 Follow the instructions on the computer screen to complete installation. Assigning a static IP address The printer will be assigned an IP address automatically through
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    any other wireless network, either ad hoc or infrastructure. In Windows Vista or later 1 Click > Control Panel > Network and Internet > Network and Sharing Center. 2 Click Set up a connection or network > Set up a wireless ad‑hoc (computer‑to‑computer) network > Next. 3 Follow the instructions for
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    computer is configured for the ad hoc network. 4 Close the Windows Control Panel and any remaining windows. 5 Insert the installation software CD, and then follow the directions for wireless installation. Note: Do not connect the installation or network cables until instructed to do so by the setup
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    directions for wireless installation. Note: Do not connect the installation or network cables until instructed to do so by the setup software. 21 When the available networks are displayed, provide the network name and the security information you created. The installer will configure the printer for
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    to add computers or printers to your wireless network because the SSID and WPA passphrase are automatically detected and configured for you. 1 Make sure your access point (wireless router) supports WPS. 2 Insert the installation software CD and follow the instructions on the computer screen. Notes
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    that the printer drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration. Note: The printer supports one active local connection (USB) and one active network connection (Ethernet or wireless) at a time
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    and that the drivers are installed on the computer. See related topics on troubleshooting specific connection types if you encounter difficulties during configuration. Note: The printer supports one active local connection (USB) and one active network connection (Ethernet or wireless) at a time. It
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    installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double‑click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer
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    wireless network. If the printer is currently set up locally (using USB connection) 1 Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. 2 Insert the installation software CD into the computer you want to use to configure the printer. 3 Follow the instructions
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    computers on the network that use Mac OS X version 10.4 or later use any printer connected to your Macintosh computer. • Sharing your printer with Windows users-Let Windows computers on the network use any printer connected to your Macintosh computer. 4 Follow the instructions on the computer
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    organization's procedures for requesting a certificate for network access. Following is the list of supported types of wireless network security and their requirements. WEP • WEP key (up to four keys may be required) • Default WEP Transmit Key (if more than one WEP key is configured, this specifies
  • Lexmark S415 | User's Guide - Page 104
    WEP key or WPA passphrase for network devices. Note: WPS supports only networks that communicate through access points (wireless routers). The printer supports the following methods in connecting to a wireless network: • Personal Identification Number (PIN)-A PIN on the printer is entered into the
  • Lexmark S415 | User's Guide - Page 105
    was installed with your wireless network adapter. Many network adapters provide a software application that allows you to view the wireless settings of your computer, including your SSID. If you are unable to locate your SSID using either of these methods, then contact your system support person
  • Lexmark S415 | User's Guide - Page 106
    your wireless network. 3 Look for the WEP key or WPA/WPA2 passphrase. How are home networks configured? For desktop computers, laptops, and printers to communicate with each other over a network, they must be connected by cables and/or have wireless network adapters built in or installed in them
  • Lexmark S415 | User's Guide - Page 107
    diagrams represent printers with internal print servers built into them so that they can communicate over a network. Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access • All computers and printers connect to the network through a router
  • Lexmark S415 | User's Guide - Page 108
    Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet. Note: Most computers can connect to only one wireless network at a time. If you access
  • Lexmark S415 | User's Guide - Page 109
    cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad
  • Lexmark S415 | User's Guide - Page 110
    1 From your computer system tray, click the wireless icon that corresponds to the software managing your wireless network adapter. 2 Check the signal quality. Checking printer connectivity • From the printer, print a network setup page. In the Wireless section, look for Quality. • View the signal
  • Lexmark S415 | User's Guide - Page 111
    carry information between the access point and the printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The Quality field indicates the relative strength of the wireless signal the printer is receiving. Drops in signal strength can be
  • Lexmark S415 | User's Guide - Page 112
    are connected to the same wireless network? If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. For Windows users
  • Lexmark S415 | User's Guide - Page 113
    same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: • Locally attached (connected to a computer using a USB cable) • Wireless network • Wireless network and locally attached simultaneously What is a MAC address? A Media
  • Lexmark S415 | User's Guide - Page 114
    (UAA). When installing the printer on a network, make sure you select the printer with the correct MAC address. The MAC address of the internal print server is a series of letters and numbers. MAC: XX XX XX XX XX XX Notes: • A list of MAC addresses can be set on an access point (wireless router) so
  • Lexmark S415 | User's Guide - Page 115
    on the network. How do I locate IP addresses? For Windows users 1 Mac > More Info 2 From the Contents pane, choose Network. 3 If you are connected over a wireless network, then choose AirPort from the Active Services list. Locating the printer IP address • From the printer, print a network setup page
  • Lexmark S415 | User's Guide - Page 116
    the network for you. • You want to connect your printer to the wireless network using Wi‑Fi Protected Setup (WPS). Use Advanced setup if: • The printer and the installing computer are not on the same wireless network, or if the computer does not have wireless access. • The wireless network requires
  • Lexmark S415 | User's Guide - Page 117
    the printhead. 1 Load plain paper. 2 From the printer control panel, navigate to: > Setup > OK >Maintenance > OK > Align Printer > OK An alignment page prints. Note: Do not remove the alignment page until printing is finished. If you aligned the cartridges to improve print quality, then print your
  • Lexmark S415 | User's Guide - Page 118
    replace the ink cartridges before you can clean the printhead nozzles. 1 Load paper. 2 From the printer control panel, navigate to: > Setup > OK > Maintenance > OK 3 Press the up or down arrow button to scroll to Clean Printhead or Deep Clean Printhead, and then press . OK A cleaning page prints
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    all cables have been disconnected from the printer. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Make sure the paper exit tray is inserted back into the printer. • Make sure the printer control panel is in its vertical position. Press
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    Maintaining the printer 120 • Keep the printer in an upright position to prevent the ink from leaking. • Avoid severe jarring movements.
  • Lexmark S415 | User's Guide - Page 121
    the printer is securely connected to the computer, print server, or network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off
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    the power cord into the power supply, and then plug the power cord into the wall outlet. 4 Turn on the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE
  • Lexmark S415 | User's Guide - Page 123
    the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Sleep
  • Lexmark S415 | User's Guide - Page 124
    Troubleshooting 124 Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on page 14 for more information. If the
  • Lexmark S415 | User's Guide - Page 125
    COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the
  • Lexmark S415 | User's Guide - Page 126
    Troubleshooting 126 Understanding printer messages Alignment Problem Try any of the following: • Check the ink cartridges. 1 Open the printer, and then remove and reinstall the ink cartridges. 2 Load a plain and unmarked A4‑ or letter‑size paper. The printer will read any markings on used paper,
  • Lexmark S415 | User's Guide - Page 127
    off the printer. • See the User's Guide or visit the Lexmark Support Web site at http://support.lexmark.com for more information. Ink Cartridge Missing Try one or more of the following: • Install the specified missing ink cartridge or cartridges. • Reinsert the specified ink cartridge or cartridges
  • Lexmark S415 | User's Guide - Page 128
    Troubleshooting 128 Ink Cartridge Unsupported Try one or more of the following: • Replace the unrecognized ink cartridge with one that is supported by your printer. • Use only genuine Lexmark ink cartridges. • Press OK or to clear the message. • See the User's Guide or visit the Lexmark Support
  • Lexmark S415 | User's Guide - Page 129
    obstructions to the printhead, and then close the printer. • Press OK to clear the message. Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to avoid damage and print quality problems. 1 Open the printer, and then lift
  • Lexmark S415 | User's Guide - Page 130
    Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. If the problem persists, then contact customer support. Printhead Missing Try one or more of the following: • Install the printhead. 1 Open the printer, and then lift the
  • Lexmark S415 | User's Guide - Page 131
    sure to install the ink cartridges into the printhead. For more information, see "Replacing ink cartridges" in the User's Guide. 3 Close the printer. • Press to clear the message. • If your printer did not come with a printhead, then visit the Lexmark support Web site at http://support.lexmark.com
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    sure to install the ink cartridges into the printhead. For more information, see "Replacing ink cartridges" in the User's Guide. 6 Close the printer. • Visit the Lexmark support Web site at http://support.lexmark.com or contact customer support for more information. Printhead Warning One or more
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    Scan Error Try one or more of the following: • Restart your printer. • Update your printer firmware. USB Device Not Supported Remove the unrecognized USB device and replace it with a supported device. USB Hub Not Supported Remove the unrecognized USB hub. Jams and misfeeds troubleshooting • "Paper
  • Lexmark S415 | User's Guide - Page 134
    Troubleshooting 134 • "Paper jam in the duplex unit" on page 137 • "Paper jam in the ADF (select models only)" on page 138 • "Paper or specialty media misfeeds" on page 140 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while
  • Lexmark S415 | User's Guide - Page 135
    Troubleshooting 135 3 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Reattach the jam clearance cover until it clicks into place. 1 2 5 Close the printer. 6 Touch OK or press OK , depending on your printer model. Paper jam
  • Lexmark S415 | User's Guide - Page 136
    Troubleshooting 136 Paper jam in the paper support Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Remove the paper support. 2 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
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    Troubleshooting 137 3 Reattach the paper support until it clicks into place. 4 Touch OK or press OK , depending on your printer model. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Push down the
  • Lexmark S415 | User's Guide - Page 138
    Troubleshooting 138 3 Reinsert the duplex unit until it clicks into place to clear the message. 4 If necessary, touch OK or press OK , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these
  • Lexmark S415 | User's Guide - Page 139
    Troubleshooting 139 2 Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Scenario 2 Note: Make sure all paper fragments are removed. 3 Close the ADF cover. 4 Touch OK or press OK , depending on your printer model.
  • Lexmark S415 | User's Guide - Page 140
    Troubleshooting 140 Check under the ADF tray 1 Remove the ADF tray. 1 2 2 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Reattach the ADF tray until it snaps into place. 4 Touch OK or press OK , depending on your printer
  • Lexmark S415 | User's Guide - Page 141
    page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: - 6.35 mm (0.25 in.) for letter‑size paper
  • Lexmark S415 | User's Guide - Page 142
    "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR
  • Lexmark S415 | User's Guide - Page 143
    " on page 145 • "Cannot scan to a computer over a network" on page 145 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE
  • Lexmark S415 | User's Guide - Page 144
    image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE
  • Lexmark S415 | User's Guide - Page 145
    not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • "Fax troubleshooting checklist" on page 146 • "Cannot send
  • Lexmark S415 | User's Guide - Page 146
    that the cables are securely plugged in. Check the cable connections for the following hardware, if applicable: Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ‑11 adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are
  • Lexmark S415 | User's Guide - Page 147
    . OK Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP The fax settings depend on whether the printer is connected to its own fax line or shares the
  • Lexmark S415 | User's Guide - Page 148
    are the digits 0-9 and the characters # and *. Cannot run the fax software The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software. MAKE SURE A FAX DRIVER IS INSTALLED The fax option is available for use only with the
  • Lexmark S415 | User's Guide - Page 149
    Troubleshooting 149 MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings. Fax error messages
  • Lexmark S415 | User's Guide - Page 150
    Troubleshooting 150 Error Message: Digital line detected Failed to Connect Phone Line Error Phone Line Not Connected Phone Line Busy What it indicates: Possible solutions: The printer is connected to a digital line. The printer is an analog device and must be connected to an analog line. To
  • Lexmark S415 | User's Guide - Page 151
    151 Network troubleshooting • "Wireless troubleshooting checklist" on page 153 • "The Continue button is unavailable" on page 151 • "Cannot print and there is a firewall on the computer" on page 152 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 153
  • Lexmark S415 | User's Guide - Page 152
    support. The computer must recognize the USB connection in order for installation to work. Cannot print and there is a firewall on the computer Third‑party (non‑Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured correctly, and the wireless network
  • Lexmark S415 | User's Guide - Page 153
    or technical concerns. Wireless troubleshooting • "Cannot print over wireless network" on page 154 • "Wireless print server not installed" on page 157 • "'Communication not available' message appears when printing wirelessly" on page 157 • "Communication with printer lost when connected to Virtual
  • Lexmark S415 | User's Guide - Page 154
    Troubleshooting 154 Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software. Before you reinstall the software,
  • Lexmark S415 | User's Guide - Page 155
    range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart. CHECK THE WIRELESS SIGNAL QUALITY Print a network setup page and check
  • Lexmark S415 | User's Guide - Page 156
    Troubleshooting 156 d In the Wireless settings section, look for the SSID. e Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. 2 Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page. b In the Wireless
  • Lexmark S415 | User's Guide - Page 157
    Troubleshooting 157 MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later. Wireless print server not installed You may see a message during installation indicating that
  • Lexmark S415 | User's Guide - Page 158
    Troubleshooting 158 Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address. • View the printer settings. From the printer control panel, navigate to: > Setup > OK > Network Setup > OK > Wireless 802.11 b/g/n > OK > Network Connection
  • Lexmark S415 | User's Guide - Page 159
    . If you do not have a VPN Client software installed, then check the connections manually using the Windows VPN Client. If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the system support person for the VPN to allow split tunneling
  • Lexmark S415 | User's Guide - Page 160
    POINT WITH A UNIQUE SSID Many wireless networks use the SSID that the router was originally configured by the manufacturer to use. Using the default SSID can cause problems when more than one network is operating in the same area with the same SSID. The printer or computer may attempt to attach
  • Lexmark S415 | User's Guide - Page 161
    Web site. CHECK FOR WIRELESS NETWORK ADAPTER UPDATES If you are having trouble printing from one particular computer, then check the Web site of the manufacturer of the wireless network adapter card in that computer. It is possible that there is an updated driver available that could resolve the
  • Lexmark S415 | User's Guide - Page 162
    include technical inaccuracies or typographical errors. Changes are periodically made services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark
  • Lexmark S415 | User's Guide - Page 163
    software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions
  • Lexmark S415 | User's Guide - Page 164
    of the installation software CD. Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 50 dBA Scanning 47 dBA Copying
  • Lexmark S415 | User's Guide - Page 165
    of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for
  • Lexmark S415 | User's Guide - Page 166
    to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. 16.1 Copy The product is generating hard‑copy output from hard‑copy original documents. 14.8 Scan The product is scanning hard‑copy documents. 11.4 Ready
  • Lexmark S415 | User's Guide - Page 167
    still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the wall outlet. Total Universal Service Order Code (USOC) jack. A plug and jack used to connect this equipment to the premises' wiring and telephone network must comply
  • Lexmark S415 | User's Guide - Page 168
    to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified
  • Lexmark S415 | User's Guide - Page 169
    to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified
  • Lexmark S415 | User's Guide - Page 170
    must be used in conjunction with an approved surge protection device when connected to the PSTN. Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The
  • Lexmark S415 | User's Guide - Page 171
    section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio
  • Lexmark S415 | User's Guide - Page 172
    and safety requirements of EN 60950. Products equipped with 2.4GHz Wireless LAN option are in conformity with the protection requirements of EC Council NL NO PL PT RO SE SI SK TR UK Česky Dansk Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shod
  • Lexmark S415 | User's Guide - Page 173
    vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski
  • Lexmark S415 | User's Guide - Page 174
    service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web at http://support.lexmark
  • Lexmark S415 | User's Guide - Page 175
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark S415 | User's Guide - Page 176
    125 cannot print over wireless network 154 cannot print through USB 125 cannot receive faxes 147 cannot run fax software 148 cannot scan to computer over a network 145 cannot send faxes 146 cartridges, ink ordering 13 using genuine Lexmark 14 certificate request 104 Change to [Size] [Type] Paper 126
  • Lexmark S415 | User's Guide - Page 177
    glass 32 printing 33 scanning for editing 56 scanning using the printer control panel 55 scanning using the touch screen 54 downloading PCL drivers 26 downloading PS drivers 26 downloading Universal Print Driver 26 drivers downloading 26 DSL filter 66 duplex copying, automatic 52 copying, manual 52
  • Lexmark S415 | User's Guide - Page 178
    Cartridge Missing 127 ink cartridges installing 14 ordering 13 removing 14 replacing 14 using genuine Lexmark 14 ink levels checking 117 Ink Low 128 inserting a flash drive 39 installation cable 108 installing network printer 115 installing optional software 25 installing printer on wireless network
  • Lexmark S415 | User's Guide - Page 179
    114 MAC address filtering 113 Macintosh installing printer on wireless network 90 USB 99 wireless 99 Macintosh printer software using 24 memory card scanning to 55 Memory Device Access Error 128 minimum system requirements 22 moving the printer 119 MSCHAPv2 104 multiple pages per sheet, printing 35
  • Lexmark S415 | User's Guide - Page 180
    Printhead Missing 130 Printhead Warning 132 Replace Ink Cartridge 132 Scanned Document Too Long 133 Scanner Disabled 133 Short Paper 133 Unrecoverable Scan Error 133 Unsupported Cartridge 128 USB Device Not Supported 133 USB Hub Not Supported 133 printer printing blank pages 124 printer problems
  • Lexmark S415 | User's Guide - Page 181
    on wireless network (Windows) 90 setup troubleshooting cannot print through USB 125 incorrect language appears on display 121 page does not print 122 printer does not respond 124 printer printing blank pages 124 printhead error 129 software did not install 122 shared printing 102 sharing printer in
  • Lexmark S415 | User's Guide - Page 182
    124 printer printing blank pages 124 printhead error 129 software did not install 122 troubleshooting, wireless cannot print over wireless network 154 changing wireless settings after installation (Mac) 93 changing wireless settings after installation (Windows) 93 resolving communication problems
  • Lexmark S415 | User's Guide - Page 183
    Index 183 printer and computer on different networks 112 printer works intermittently on wireless network 159 Wi‑Fi Protected Setup 97 configuring manually 97 using 104 Wi‑Fi Protected Setup logo identifying 104 WPA 87, 103 WPA passphrase locating 105 WPA2 87 WPS 97
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S410 Series User's Guide
October 2011
www.lexmark.com
Machine type(s):
4448
Model(s):
S410 Series: 401, 40E