Lexmark W820 User's Guide
Lexmark W820 - Optra B/W Laser Printer Manual
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Lexmark W820 manual content summary:
- Lexmark W820 | User's Guide - Page 1
W820 User's Guide April 2001 www.lexmark.com - Lexmark W820 | User's Guide - Page 2
- Lexmark W820 | User's Guide - Page 3
overview 7 Chapter 2: Sending a job to print 9 Chapter 3: Canceling a print job 10 From the printer operator panel 10 From a computer running Windows 10 From a Macintosh computer 11 Chapter 4: Conserving supplies 12 Chapter 5: Using the Print and Hold function 13 Selecting a - Lexmark W820 | User's Guide - Page 4
57 Chapter 21: Solving finisher problems 58 Chapter 22: Solving other option problems 61 Chapter 23: Calling for service 62 Chapter 24: Clearing print media jams 63 Understanding jam messages 63 Locating jams with messages 68 Clearing jams from the printer 71 Clearing jams from the optional - Lexmark W820 | User's Guide - Page 5
supplies and maintenance items 102 Chapter 27: Replacing the print cartridge 103 Removing the old print cartridge 103 Installing the new print cartridge 105 Chapter 28: Cleaning the printer 109 Chapter 29: Replacing a staple cartridge 110 Chapter 30: Emptying the hole punch box 113 Chapter - Lexmark W820 | User's Guide - Page 6
optional mailbox 149 Preparing for disassembly 149 Disconnecting the power cords 149 Using the handling tool 150 Removing the mailbox from the printer and stand 153 Removing the mailbox stand 155 Chapter 47: Removing the optional finisher 159 Preparing for disassembly 159 Removing the bins - Lexmark W820 | User's Guide - Page 7
186 Bitmapped and scalable fonts 187 Resident fonts 188 Symbol sets ...193 Downloadable fonts 194 Chapter 60: Printing sample fonts 195 Chapter 61: Using printer menus 196 Chapter 62: Paper Menu 199 Chapter 63: Finishing Menu 208 Chapter 64: Utilities Menu 215 Chapter 65: Job Menu 220 v - Lexmark W820 | User's Guide - Page 8
: Network Menu 252 Chapter 73: Infrared Menu 256 Chapter 74: LocalTalk Menu 261 Chapter 75: USB Menu 265 Chapter 76: Understanding printer messages 268 Notices 314 Trademarks ...316 Licensing notice 317 Safety information 317 Cautions and warnings 318 Electronic emission notices 318 German - Lexmark W820 | User's Guide - Page 9
The following illustration shows the standard Lexmark W820. If you have attached paper handling options to your printer, it may look more like one of the fully configured models shown on the following pages. Standard bin Stacking arm Operator panel Tray 1 Tray 2 Multipurpose - Lexmark W820 | User's Guide - Page 10
feeder. Optional mailbox Optional duplex unit Optional high capacity feeder (trays 3, 4, and 5) Fully configured printer with a finisher The following illustration shows the printer configured with an optional finisher, duplex unit, envelope feeder, and high capacity feeder. Transport unit and - Lexmark W820 | User's Guide - Page 11
, use the Lexmark custom printer drivers. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site. You can also use the system drivers built into your operating system. Refer to the Setup Guide for more information - Lexmark W820 | User's Guide - Page 12
keyboard. Canceling a job from the desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon. A list of available printers appears. 4 Double-click the printer you selected when you sent the job. A list of print jobs appears in the - Lexmark W820 | User's Guide - Page 13
From a Macintosh computer When you send a job to print, the printer icon for your selected printer appears on the desktop. 1 Double-click the printer icon on your desktop. A list of print jobs appears in the printer window. 2 Press Control and click the print job you want to cancel. 3 Select Stop - Lexmark W820 | User's Guide - Page 14
) to 10 (darkest setting). Toner Darkness Multipage Print in the Finishing Menu Causes the printer to print the two or more page images on one side of a sheet. Values for sides of a sheet of paper. Use your software application or printer driver to send a Verify Print job. Use Held Jobs in the - Lexmark W820 | User's Guide - Page 15
5 Using the Print and Hold function When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory and not print it immediately. When you are ready to print the job, use the printer operator panel menus to identify which held job you want - Lexmark W820 | User's Guide - Page 16
appears on the operator panel display, it indicates that the printer had trouble formatting one or more of the held jobs. These formatting problems are most commonly the result of insufficient printer memory or invalid data that might cause the printer to flush the job. When a symbol appears next to - Lexmark W820 | User's Guide - Page 17
stored in memory. Note: Once all copies are printed, the Verify Print job is deleted from printer memory. Confidential jobs When you send a job to the printer, you can enter a personal identification number (PIN) from the driver. The PIN must be four digits using the numbers 1-6. The job is held in - Lexmark W820 | User's Guide - Page 18
delete jobs matching the PIN you entered. (See Printing and deleting held jobs for more information.) After printing all requested copies of the job, the printer deletes the confidential job from memory. 16 - Lexmark W820 | User's Guide - Page 19
printer can hold your job in memory until you arrive at the printer. Note: This will only work with the Lexmark custom drivers that came on the drivers CD which shipped with your printer or print and hold. Follow instructions for printing a confidential job. 4 Go to the printer when you are ready to - Lexmark W820 | User's Guide - Page 20
The following table details print media sizes and types supported by each input and output device. For details about the types of print media your printer supports, refer to the Card Stock & Label Guide available on Lexmark's Web site at www.lexmark.com. We recommend that you try a limited sample of - Lexmark W820 | User's Guide - Page 21
supported under factory default conditions. For JIS B4 or JIS B5, see Sensing special print media sizes. † The multipurpose feeder does not support auto size sensing. Print media sizes must be selected from the printer operator panel. ‡ The dimensions for Universal must be set in the printer driver - Lexmark W820 | User's Guide - Page 22
auto size sensing. Print media sizes must be selected from the printer operator panel. ‡ The dimensions for Universal must be set in the printer driver. Supported special print media types Tray 1 (standard) Tray 2 (standard) Tray 3 (optional) Tray 4 (optional) Tray 5 (optional) Multipurpose - Lexmark W820 | User's Guide - Page 23
The printer has three standard print media sources: trays 1 and 2, each of load in each of the sources. Print media source, size, and capacity specifications Source Print media supported Sizes supported Capacity Tray 1 (standard) Paper, transparencies, labels, card stock A3, A4, A5, Folio - Lexmark W820 | User's Guide - Page 24
(optional)* Tray 5 (optional)* Print media supported Paper only Paper only Sizes supported A4, Letter, Executive A4, Letter, Executive 4, and 5 comprise the optional high capacity feeder. † Executive and Legal are supported under factory default conditions. For JIS B4 or JIS B5, see Sensing special - Lexmark W820 | User's Guide - Page 25
media source, size, and capacity specifications for tray capacities. 1 Pull the tray open until it stops. Handhold 2 Press down on the lever on the back guide and slide the back guide toward the back of the printer. 23 - Lexmark W820 | User's Guide - Page 26
3 Lift the side guide up slightly and slide it to the right. Note: Labels with print media size names are located on the bottom surface of the tray. Each major indicator on the labels is marked with a number or paper-size name. 24 - Lexmark W820 | User's Guide - Page 27
the icons on the front inside surface of the tray. Note: Do not exceed the maximum stack height indicated by the label on the back guide. Overfilling the tray may cause paper jams. Do not load bent or wrinkled print media. Maximum stack height indicator Orientation icons 25 - Lexmark W820 | User's Guide - Page 28
6 Place the print media against the front left corner of the tray. 7 Press down on the lever on the back guide, and then slide the back guide toward the front of the tray until it lightly touches the stack of print media. 26 - Lexmark W820 | User's Guide - Page 29
slot Paper-size indicator window Note: To install a paper-size label in the paper-size indicator window, refer to the Setup Guide. 9 Slide the tray all the way into the printer. Loading trays 4 and 5 Load trays 4 and 5 in the optional high capacity feeder in the same way. See Print media source - Lexmark W820 | User's Guide - Page 30
2 Slide the guide to the rear of the tray. Markings on the bottom of the tray indicate to the icons on the tray. Note: Do not exceed the maximum stack height indicated on the guide. Overfilling the tray may cause paper jams. Do not load bent or wrinkled print media. Maximum stack height indicator - Lexmark W820 | User's Guide - Page 31
5 Place the print media against the front left corner of the tray. 6 Slide the guide forward until it lightly touches the stack of print media. 7 Gently push on the right side of the stack to make it even. Paper-size - Lexmark W820 | User's Guide - Page 32
size and type of print media in more than one tray, the printer automatically links the trays; when one tray is empty, print media have the same size and type of print media loaded in tray 2 and tray 4, the printer selects print media from tray 2 until it becomes empty, and then it feeds paper from - Lexmark W820 | User's Guide - Page 33
approximately 35 sheets of 20 lb paper. Note: You can load the multipurpose feeder with or without the duplex unit attached to the printer. 1 Open the multipurpose feeder. 2 Slide the side guide all the way to the back. 3 Adjust the extension guide to the length of the print media to be used. 31 - Lexmark W820 | User's Guide - Page 34
on the feeder. Note: Do not exceed the maximum stack height indicated on the side guide. Overfilling the feeder may cause paper jams. Paper size icons Maximum stack height indicator label feeder and push the print media into the printer as far as it will go. Do not force the print media. 32 - Lexmark W820 | User's Guide - Page 35
6 Slide the side guide forward until it lightly touches the stack. Note: Once you load print media into the multipurpose feeder are not using the multipurpose feeder, remove any print media from the feeder, push the extension guide back in, and push the multipurpose feeder to the closed position. 33 - Lexmark W820 | User's Guide - Page 36
11 Loading the envelope feeder The optional envelope feeder holds approximately 100 envelopes. 1 Slide the guide all the way to the back. 2 Fan the envelopes. Make sure all the flaps are turned correctly and the envelopes are not stuck together. 3 Orient - Lexmark W820 | User's Guide - Page 37
Loading and flap position icons Maximum stack height indicator 4 Lift the envelope weight and hold it. Envelope orientation icons 5 Place the envelopes along the front edge of the envelope feeder with the flap going in long edge first. 35 - Lexmark W820 | User's Guide - Page 38
6 Lower the envelope weight. 7 Push the guide to the front until it lightly touches the stack. Note: Do not add envelopes during a print job. Doing so may cause jams. 36 - Lexmark W820 | User's Guide - Page 39
12 Using the output bins Standard bin The printer has one standard bin, which holds approximately 500 sheets of print media that exit face down. Standard bin 37 - Lexmark W820 | User's Guide - Page 40
Mailbox bins The optional mailbox has 10 bins, which hold approximately 100 sheets of 20 lb paper each. Print media exits face down. Bin 1 is the bin closest to the standard bin. Optional mailbox Bins 1 - 10 Finisher bins The optional finisher has two bins. Bin 1 holds 250 sheets of 20 lb paper. - Lexmark W820 | User's Guide - Page 41
you can select a default output bin for all print jobs to go to.) The printer alerts you when the bin you selected becomes full, and stops printing until you empty types of media to specific output bins or set of linked bins. The printer then sends all printed media to the bin or set of linked bins - Lexmark W820 | User's Guide - Page 42
, and 11x17 Portrait Landscape ABC Legal ABC ABC Illustration of staple positions: Back Dual Front Feed direction Print side down (as print media exits the printer) 40 - Lexmark W820 | User's Guide - Page 43
To clear the message, remove the stack of paper from the bin. The printer can then receive additional stapled or offset jobs. For more information, see Linking of all printed output. Select Hole Punch from the printer driver to punch holes only in output for a specific job. Bins 1 and 2 - Lexmark W820 | User's Guide - Page 44
paper feeding problems and uneven your printer, you'll be well on your way to trouble-free instructions on clearing the jam. The following hints can help you avoid paper jams: • Use only recommended print media. Refer to the Card Stock & Label Guide available on Lexmark's Web site at www.lexmark - Lexmark W820 | User's Guide - Page 45
be sent to the standard bin. • If an optional finisher or mailbox is attached to your printer, make sure the printer and option are correctly aligned. Refer to the Setup Guide for alignment instructions. • Make sure all cables that connect the duplex unit, high capacity feeder, finisher, or mailbox - Lexmark W820 | User's Guide - Page 46
and the host computer, print server, option, or other network device. Once you've checked each of these possibilities, turn the printer off and back on. This often fixes the problem. If the printer does not respond, check the printer circuit breaker switch. It should be in the On position. 44 - Lexmark W820 | User's Guide - Page 47
the print cartridge. The transfer roller is defective. Replace the transfer roller. See Replacing the items in the maintenance kit. Black pages The print cartridge is defective. Your printer requires servicing. Replace the print cartridge. See Replacing the print cartridge. Call for service. 45 - Lexmark W820 | User's Guide - Page 48
too light. from the printer driver before sending the job to print. You are using print media that does not meet the printer specifications. • Use recommended paper and other print media. Refer to the Card Stock & Label Guide available on Lexmark's Web site at www.lexmark.com for detailed - Lexmark W820 | User's Guide - Page 49
different Toner Darkness setting too dark. from the printer driver before sending the job to print. The print cartridge is defective. Replace the print cartridge. See Replacing the print cartridge. Uneven print density The print cartridge is defective. The transfer roller is worn or defective - Lexmark W820 | User's Guide - Page 50
in the maintenance kit. Streaked horizontal lines The print cartridge, transfer roller, or fuser may be defective, empty, or worn. Replace the printer cartridge, the transfer roller, or fuser as needed. See Replacing the print cartridge, Replacing the transfer roller, and Replacing the fuser for - Lexmark W820 | User's Guide - Page 51
Symptom Streaked vertical lines Cause Toner is smeared before fusing to the paper. Solution If print media is stiff, try feeding from another tray. 49 - Lexmark W820 | User's Guide - Page 52
cartridge is defective. Replace the print cartridge. See Replacing the print cartridge in the paper path. Call for service. The two removable screws on Remove guides in the tray to the proper positions for the size loaded. See Loading the trays for detailed instructions on adjusting the guides - Lexmark W820 | User's Guide - Page 53
in the tray to the proper positions for the size loaded. See Loading the trays for detailed instructions on adjusting the guides in each tray. Ghost images Low toner level in the print cartridge. Make sure the Paper Type setting is correct for the print media you are using. Replace the print - Lexmark W820 | User's Guide - Page 54
the printer, paper jams or other paper feed problems can result. Use the following table to find solutions to paper feed problems you are experiencing. For information about paper feed problems in output options, see Solving mailbox problems or Solving finisher problems. For detailed instructions on - Lexmark W820 | User's Guide - Page 55
Symptom The page that jammed does not reprint after you clear the jam. Envelopes fail to feed through the optional envelope feeder. Cause Solution Jam Recovery in the Setup Menu is set to Set Jam Recovery to Auto or On. Off. The envelope stack is too deep. Decrease the stack of envelopes by - Lexmark W820 | User's Guide - Page 56
problems. Symptom The operator panel display is blank or displays only diamonds. Cause The printer self test failed. Jobs don't print. The printer is not ready to receive data. Solution Turn the printer not appear, turn the printer off and call for service. Make sure the system board is - Lexmark W820 | User's Guide - Page 57
the tray as indicated by the operator panel message. See Loading the trays for detailed instructions. You are using the wrong printer driver or are printing to a file. • Verify that you selected the printer driver associated with the W820. • If you are using a USB port, make sure you are running - Lexmark W820 | User's Guide - Page 58
driver. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Add printer memory or an optional hard disk. Refer to the Setup Guide for information on selecting memory options to install. Set - Lexmark W820 | User's Guide - Page 59
at the plastic been removed. deflector area. Solution Realign the mailbox and the printer. Refer to the Setup Guide for instructions. Check the cable connection. Refer to the Setup Guide for instructions on connecting the mailbox to the printer. Refer to the Setup Guide for instructions. 57 - Lexmark W820 | User's Guide - Page 60
solutions to problems with the optional finisher. Symptom Cause Solution Paper frequently jams in the finisher. The finisher and the printer are misaligned. The printer and finisher have been moved. Properly align the finisher with the printer. Refer to the Setup Guide for instructions. Align - Lexmark W820 | User's Guide - Page 61
cartridge for instructions. correctly. The staple cartridge is empty. Install a new staple cartridge. See Replacing a staple cartridge for instructions. print job from the software application or rotate your print job using the printer driver to avoid stapled sets that are difficult to read. A4, A5, - Lexmark W820 | User's Guide - Page 62
Symptom Cause Solution A printer message indicates that all linked bins are full, but some divertor cover is installed Remove and realign the divertor cover. Refer to the incorrectly. Setup Guide for instructions. Feed direction streaks are on stacks of paper exiting to the bins. The wiper - Lexmark W820 | User's Guide - Page 63
are not attached correctly. Remove the option and reinstall it. Check the cable connections. Refer to the Setup Guide for instructions. The printer driver does not recognize that the option is installed. Your printer driver may not automatically recognize that an option is attached to your - Lexmark W820 | User's Guide - Page 64
23 Calling for service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You'll also need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this - Lexmark W820 | User's Guide - Page 65
jams, see Avoiding jams. If you do experience a jam, see the following instructions in this topic to clear the jam and continue printing. • Understanding jam messages • Locating jams with messages • Clearing jams from the printer • Clearing jams from the optional duplex unit • Clearing jams from the - Lexmark W820 | User's Guide - Page 66
Paper path of standard trays and optional trays, optional duplex unit, and multipurpose feeder 208, 231 209, 210, 211 204 201, 202 260 200 241 232, 233, 234 250, 253, 255 246 243 249 242 261 248 273 256 257 252 245 244 258 247 251 259 254 64 - Lexmark W820 | User's Guide - Page 67
Paper path of optional envelope feeder in relation to trays, optional duplex unit, and path to the optional mailbox 271, 272 65 - Lexmark W820 | User's Guide - Page 68
Paper path of optional mailbox in relation to printer and optional duplex unit For each bin, the curved portion of the path leading into the bin and the path to the bin is 284 284 For each bin, this area is 285 281 281 282 280 66 - Lexmark W820 | User's Guide - Page 69
288, 293 294 292 282 284 283 281 289 295 290 291 Message maps You can use the message map on the front of the printer (or on the transport unit if the finisher is installed) to locate the doors, covers, and options you must open or remove to clear the - Lexmark W820 | User's Guide - Page 70
Paper Jam Open Door B 251 Paper Jam Open Door C 251 Paper Jam Open Tray 5 Area where jam occurs Rollers under the print cartridge See: Tray 1 and the print cartridge area Fuser area Duplex unit area or the fuser area Fuser area step 5 on page 72 Fuser area Fuser area Duplex unit Clearing - Lexmark W820 | User's Guide - Page 71
area Multipurpose feeder Clearing jams from the optional envelope feeder Removing the optional envelope feeder Tray 1 and the print cartridge area Tray 2 Tray 2 Tray 3 Tray 4 Tray 5 Tray 3 Tray 4 Tray 5 Tray 5 Clearing jams from the optional duplex unit Tray 2 Tray 3 Tray 4 Tray 5 Clearing jams - Lexmark W820 | User's Guide - Page 72
Message 280 Paper Jam Open Cover H 280 Paper Jam Open Door D 281 Paper Jam Open Cover H 281 Paper Jam Open Door D 282 Paper Jam Open Cover H 282 Paper Jam Open Door D 283 Paper Jam Open Cover H 284 Paper Jam Open Cover H 284 Paper Jam Open Door D 285 Paper Jam Open Cover H 285 Paper Jam Open Door D - Lexmark W820 | User's Guide - Page 73
jams from the printer Tray 1 and the print cartridge area Note: The following instructions are written assuming you are using the multipurpose feeder and the duplex unit. If you are using the envelope feeder, you must remove it before opening the duplex unit door. For instructions, see Removing the - Lexmark W820 | User's Guide - Page 74
you remove the tray. See Behind trays 1, 2, and 3. 6 Pull tray 1 open. 7 Pull the paper to the right, and then straight out. 8 Close tray 1. 9 Close the printer side door (Door A). 72 - Lexmark W820 | User's Guide - Page 75
CAUTION: Firmly push on the upper middle part of the door. There is a label on the door to show where to push on the door. Pushing in this area ensures the door is closed and prevents damage to the door. 10 Close the duplex unit door (Door E). Tray 2 1 Pull up on handle to open the tray 2 side door - Lexmark W820 | User's Guide - Page 76
- If the paper is visible, pull it straight out and continue with step 5 on page 74. - If the paper is not visible or there is not enough showing to grasp easily, it is still in the tray. Complete step 3 through step 6 on page 74. - If the paper is not visible in the tray, the paper is lodged behind - Lexmark W820 | User's Guide - Page 77
2 Remove the paper as follows: - If the paper is visible, pull it straight out and continue with step 6 on page 75. - If the paper is not visible or there is not enough showing to grasp easily, it is still in the tray. Complete step 3 through step 6 on page 75. - If the paper is not visible in the - Lexmark W820 | User's Guide - Page 78
Tray 4 1 Pull up on handle to open the side door for trays 3 and 4 (Door C). 2 Remove the paper as follows: - If the paper is visible, pull it straight out and continue with step 6 on page 76. - If the paper is not visible or there is not enough showing to grasp easily, it is still in the tray. - Lexmark W820 | User's Guide - Page 79
Tray 5 1 Pull tray 5 open. 2 Lift the plastic cover and hold it open. 3 Pull the paper to the right, and then straight out. 4 Close the plastic cover. 5 Close tray 5. Note: If the print media cleared tray 5, the print media could be lodged behind Door C. See Tray 3 to see how to clear a jam behind - Lexmark W820 | User's Guide - Page 80
1, 2, and 3 In rare cases, a piece of print media can become lodged behind a tray where it cannot be reached unless the tray is removed from the printer. 1 Pull the tray out to the stop position. 2 Grasp each side of the tray. 3 Pull the tray straight up, and then out toward you. Set - Lexmark W820 | User's Guide - Page 81
the tray up slightly and push it all the way into the printer. Behind Tray 4 1 Pull the tray out to the stop . 5 Pull the paper straight out. 6 Align the guides on the bottom of the tray with the tracks in the printer. Note: You must align the guide properly or the tray will not slide into the - Lexmark W820 | User's Guide - Page 82
7 Push the tray all the way into the printer. Behind Tray 5 To access jams behind tray 5, remove tray 3, and tray 2 if necessary. Then, reach behind tray 5 and the print media location: If print media jams as it begins to move from multipurpose feeder into the printer, pull the sheet straight out. 80 - Lexmark W820 | User's Guide - Page 83
If the sheet is too short to grasp: a Close the printer side door (Door A) and close the duplex unit door (Door E). The printer automatically cycles, forcing the sheet to move forward. b Open the duplex unit door (Door E) and the printer side door (Door A). c Pull the sheet straight out. 5 Close the - Lexmark W820 | User's Guide - Page 84
on the latch to release the duplex unit door (Door E). 2 Gently lower the door to the open position. 3 Pull up on handle to open the printer side door (Door A). CAUTION: The fuser may be hot. Allow time for it to cool before continuing. 4 Remove the paper based on what part of - Lexmark W820 | User's Guide - Page 85
following illustration, do not pull the sheet out. Complete the following steps to remove the sheet. a Push the green lever toward the back of the printer to loosen it, and then pull it up. b Drop the lever down and pull it up again. Repeat this two or three times. The jammed - Lexmark W820 | User's Guide - Page 86
(Door E). Clearing jams from the optional duplex unit Note: If an optional envelope feeder is installed on the printer, you must remove it so you can open the duplex unit door. For instructions, see Removing the optional envelope feeder. 1 Push up on the latch to release the duplex unit door (Door - Lexmark W820 | User's Guide - Page 87
in the duplex option: a Raise the plastic grid. b Pull the jammed sheet straight out. c Lower the plastic grid. - If the sheet has exited to the printer side door, grasp the jammed sheet and pull it straight out. 4 Close the duplex unit door (Door E). 85 - Lexmark W820 | User's Guide - Page 88
unit door (Door E). 3 Gently lower the door to the open position. 4 Pull up on handle to open the printer side door (Door A). 5 Pull the jammed envelope straight out. 6 Close the printer side door (Door A). 7 Close the duplex unit door (Door E). 8 Reinstall the envelope feeder. See Reinstalling the - Lexmark W820 | User's Guide - Page 89
Clearing jams from the optional mailbox 1 Open the mailbox door (Door D) by pulling the handhold to the right. The door swings open. 2 Remove the jammed sheet based on its location. - If the print media is jammed in one of the 10 bins, but you see only the trailing edge behind the door as shown do - Lexmark W820 | User's Guide - Page 90
up. - If only a small portion of the jammed print media is visible and the rest is caught in the fuser area, see Fuser area for instructions on clearing the jam. 88 - Lexmark W820 | User's Guide - Page 91
up. Keep the plastic deflector in this up position. b Pull the print media down and straight to the right from the standard bin. 3 Close the printer side door (Door A). 4 Close the duplex unit door (Door E). 5 Close the mailbox door (Door D). 89 - Lexmark W820 | User's Guide - Page 92
Clearing jams from the optional finisher Remove the jam based on its location. If the print media is jammed under the divertor cover: 1 Under the transport unit, locate the clear tab at the end of the clear plastic deflector. 2 Grasp the tab and pull to the right. The plastic deflector (Deflector G) - Lexmark W820 | User's Guide - Page 93
If the print media is jammed in the standard bin, use one of the following methods to remove the sheet: • Pull the sheet toward you. • If the sheet does not pull out easily: 1 Push the finisher latch. 91 - Lexmark W820 | User's Guide - Page 94
2 Grasp the finisher and slide it to the right. 3 Pull the sheet out. 92 - Lexmark W820 | User's Guide - Page 95
4 Push the finisher against the printer until the plastic spokes on the transport unit are firmly seated in the holes on the divertor cover. Hole Plastic spoke Transport unit Divertor cover - Lexmark W820 | User's Guide - Page 96
If the print media is jammed under the finisher top cover: CAUTION: To avoid rings on your hand being caught by the spring-loaded plastic plate in this area, remove your rings first. If your hand is caught in this area, press down on the plastic plate with your other hand to provide some clearance, - Lexmark W820 | User's Guide - Page 97
If the print media is jammed between the transport unit and the finisher: 1 Open the finisher door (Door K). 2 In the top left corner inside the finisher, pull the green lever down and to the right. Hold it out of the way. The leading edge of the print media is under the lever. 95 - Lexmark W820 | User's Guide - Page 98
3 Pull the jammed sheet straight out. If the print media is jammed above the green lever above the stapler: 1 Pull the green lever down and to the right. Hold it out of the way. 2 Pull print media straight out. Lever 96 - Lexmark W820 | User's Guide - Page 99
If there is not enough to grasp above the green lever above the stapler: 1 Locate the left green knob and turn it in the direction of the arrow. The print media moves so you can grasp it. 2 Pull the print media straight out. 3 Close the finisher door (Door K). 97 - Lexmark W820 | User's Guide - Page 100
The print media exits to bin 2, but there is not enough to grasp from the bin: 1 Open the finisher door (Door K). 2 Locate the right green knob above the stapler and turn it in the direction of the arrow. More of the print media moves to the bin. 3 Pull the print media out of the bin. If the print - Lexmark W820 | User's Guide - Page 101
25 Clearing staple jams To clear the staple jam so you can continue printing and stapling: 1 Open the finisher door (Door K). 2 Push down the lever on the stapler. The staple cartridge holder is released. 99 - Lexmark W820 | User's Guide - Page 102
3 Pull the staple cartridge holder up slightly, and then straight out. 4 While holding the staple cartridge holder by the ribbed area, firmly push the small tab up. Ribbed area Tab Sheet of staples The staples are exposed. 5 Pull the sheet of - Lexmark W820 | User's Guide - Page 103
holder up slightly to clear the edge of the cartridge housing and slide the cartridge holder into its housing until it snaps into place. Edge of cartridge housing Note: When the cartridge holder is correctly placed, the lever on the stapler moves to its original position. 8 Close the finisher - Lexmark W820 | User's Guide - Page 104
bought your printer. You can also visit the Lexmark online store at www.lexmark.com to optimize print quality, and avoid printing problems. Order the appropriate maintenance kit: the print cartridge for more information.) Ordering a staple cartridge Have a supply of staple cartridges on hand - Lexmark W820 | User's Guide - Page 105
or Continuous, press Go to continue printing. WARNING: We do not recommend refilling used print cartridges or purchasing refilled cartridges from a third party. Print quality and printer reliability cannot be guaranteed if you do. The printer warranty does not cover damage caused by using refilled - Lexmark W820 | User's Guide - Page 106
position. Handhold Door F 5 Using the handholds located on each side, pull open the printer front door (Door F). Note: You must open the printer side door since the print cartridge cannot be removed with just the printer front door opened. 6 Pull up on the latch to release and slide the print - Lexmark W820 | User's Guide - Page 107
7 Use the handle to pull the print cartridge straight out. 8 Set the print cartridge aside. 9 Clean the printer. See Cleaning the printer. Installing the new print cartridge 1 Remove the new cartridge from the plastic bag. Save the bag. 2 Remove the tape and protective paper from the top of the - Lexmark W820 | User's Guide - Page 108
3 Shake the print cartridge back and forth vigorously. 4 Use the handle to hold the print cartridge and slide the print cartridge halfway in. 106 - Lexmark W820 | User's Guide - Page 109
5 Drop the handle back into place. 6 Push the print cartridge into the printer until the cartridge clicks into place. 7 Remove the tape from the end of the cartridge. 8 Close the printer side door (Door A). 9 Close the duplex unit door (Door E). 107 - Lexmark W820 | User's Guide - Page 110
10 Hold both sides of the printer front door (Door F) and close it. 11 Turn the printer on. 12 Place the used print cartridge in the plastic bag you saved in step 1 on page 105. 13 Follow the instructions on the new print cartridge box to recycle the used print cartridge. 108 - Lexmark W820 | User's Guide - Page 111
let any toner fall into other areas of the printer or outside of the printer. - Wipe out the print cartridge housing. - Wipe below the print cartridge housing area. - Wipe the inside of the printer front door (Door F.) - Wipe the inside of the printer side door (Door A). Wipe any areas behind Door - Lexmark W820 | User's Guide - Page 112
the stapler is low on staples. Once the message appears, the stapler can only staple 40 more times. Then, you need to replace the staple cartridge. 1 Open the finisher door (Door K). 2 Push down the lever on the stapler. The staple cartridge holder is released. 110 - Lexmark W820 | User's Guide - Page 113
3 Pull the staple cartridge holder up slightly, and then straight out. 4 Remove and discard the empty staple cartridge. 5 Insert the new staple cartridge into the staple cartridge holder. 111 - Lexmark W820 | User's Guide - Page 114
holder up slightly to clear the edge of the cartridge housing and slide the staple cartridge holder into its housing until it snaps into place. Edge of cartridge housing Note: When the staple cartridge holder is correctly placed, the lever on the stapler moves to its original position. 8 Close - Lexmark W820 | User's Guide - Page 115
30 Emptying the hole punch box The Empty Box M message appears when the hole punch box becomes full. To empty the box: 1 Open the finisher door (Door K). 2 Grasp the handle on the hole punch box, lift the box up slightly, and then pull it straight out. Handle 3 Discard the contents of the box. 113 - Lexmark W820 | User's Guide - Page 116
4 Reinstall the hole punch box. Lift the box up slightly, and then slide the box all the way into the finisher. Note: Make sure the bottom of the hole punch box is fully seated in the finisher. If the box is not fully in place, a Box M Missing message appears. 5 Close the finisher door (Door K). 114 - Lexmark W820 | User's Guide - Page 117
the following illustration. Click the name of an item for installation instructions: Fuser Gloves Transfer roller Cloth for Cleaning the wiper blade in the optional finisher 15 pick rollers Instruction sheet Unpack each box and remove any packaging. Wear the - Lexmark W820 | User's Guide - Page 118
The fuser is one of the items in the maintenance kit. Replace it when 80 Scheduled Maintenance appears. Removing the old fuser 1 Turn the printer off. 2 If the envelope feeder is attached to the printer, remove it. See Removing the optional envelope feeder. 3 If a duplex unit is attached to the - Lexmark W820 | User's Guide - Page 119
5 Using the handholds located on each side, pull open the printer front door (Door F). Handhold Door F CAUTION: The fuser may be hot. Allow time for it to cool before continuing. Use the handles on the fuser to remove it. 6 Loosen the two green thumbscrews. They do not come completely out. 117 - Lexmark W820 | User's Guide - Page 120
7 Grasp the green handle through its ring and pull it forward. The handle slides up and locks into the open position. 8 Grasp the recessed green handle through its ring and rotate it out toward you. It does not lock into position. 118 - Lexmark W820 | User's Guide - Page 121
9 Grasp both handles and firmly pull the fuser out. 10 Dispose of the old fuser. Installing a new fuser 1 Remove the packaging from the new fuser. 2 Pull the labels off of each side of the fuser. 3 Use a flat blade screwdriver or a coin to turn each screw until they are loose. 119 - Lexmark W820 | User's Guide - Page 122
left handle through its ring and rotate it out toward you. It does not lock into position. 7 Align the fuser with the opening in the printer, and then slide it into place. Note: Push firmly on each side of the fuser near the handles until it is in place. 8 Push both - Lexmark W820 | User's Guide - Page 123
feeder. 14 If you have already replaced all the items listed in the following note, you may turn the printer on. Note: Make sure you also follow the instructions in Replacing the transfer roller, Replacing pick rollers, Cleaning the wiper blade, and Resetting the maintenance page counter. 121 - Lexmark W820 | User's Guide - Page 124
one of the items in the maintenance kit. Replace it when the printer displays the 80 Scheduled Maintenance message. Removing the old transfer roller 1 Turn the printer off. 2 If the envelope feeder is attached to the printer, remove it. See Removing the optional envelope feeder. 3 If the duplex unit - Lexmark W820 | User's Guide - Page 125
5 Grasp the green tabs on each end of the transfer roller, and then pull forward to release them. 6 Rotate the tabs toward the printer. 7 While holding the tabs, pull straight up to remove the transfer roller. 8 Dispose of the old transfer roller. 123 - Lexmark W820 | User's Guide - Page 126
roller, notice that the tabs are not the same shape or size. 3 Align the steel bars on the transfer roller with the grooves in the printer. 4 Push firmly on each end of the transfer roller until the bars snap into the grooves. Steel bar Groove 5 Grasp the tabs and rotate them - Lexmark W820 | User's Guide - Page 127
the envelope feeder. 10 If you have already replaced all the items listed in the following note, you may turn the printer on. Note: Make sure you also follow the instructions in Replacing the fuser, Replacing pick rollers, Cleaning the wiper blade, and Resetting the maintenance page counter. 125 - Lexmark W820 | User's Guide - Page 128
the package. A pick roller transports the paper from an input tray to the paper path. Removing old pick rollers 1 Remove trays 1 and 2 from the printer, and trays 3 and 4 from the optional high capacity input feeder if it is installed. See the following topics to complete this step: • Behind trays - Lexmark W820 | User's Guide - Page 129
6 Push the tab away from the metal bar. 7 Pull the pick roller straight out. 8 Locate the spring-loaded metal plate in front of the two top pick rollers. 9 Pull the metal plate down and to the right. Hold it in place. 10 Remove the other two pick rollers. Top pick rollers rotate either way to locate - Lexmark W820 | User's Guide - Page 130
b Pull the pick roller straight out. 11 Dispose of the pick rollers. CAUTION: To prevent a falling hazard, dispose of the pick rollers immediately and in a proper manner. 12 Complete step 5 on page 126 to step 11 on page 128 for tray 2, and tray 3 if you have the optional high capacity feeder - Lexmark W820 | User's Guide - Page 131
the pick roller gently to see if it is attached. If it pulls loose, then push it back on and turn it clockwise. 4 Repeat the instructions for step 3 to install the top right pick roller. 5 Release the metal plate. 129 - Lexmark W820 | User's Guide - Page 132
pick roller gently to see if it is attached. If it pulls loose, then push it back on and turn it clockwise. 10 Repeat the instructions for step 9 on page 130 to install the top left pick roller. 130 - Lexmark W820 | User's Guide - Page 133
back into place. 4 If you have already replaced all the items listed in the following note, you may turn the printer on. Note: Make sure you also follow the instructions in Replacing the fuser, Replacing the transfer roller, Cleaning the wiper blade, and Resetting the maintenance page counter. 131 - Lexmark W820 | User's Guide - Page 134
the cloth in the maintenance kit or any clean cloth to clean the wiper blade in the finisher. To access the wiper blade: 1 Turn the printer off. 2 Open the finisher door (Door K). 3 While supporting the wiper blade, loosen the screw until the blade comes free from the pin. Pin 132 - Lexmark W820 | User's Guide - Page 135
4 Pull the wiper blade straight out. 5 Wipe the four rubber tips with the cloth from the maintenance kit, or use any clean cloth. Rubber tips 133 - Lexmark W820 | User's Guide - Page 136
door (Door K). 11 If you have already replaced all the items listed in the following note, you may turn the printer on. Note: Make sure you also follow the instructions in Replacing the fuser, Replacing the transfer roller, Replacing pick rollers, and Resetting the maintenance page counter. 134 - Lexmark W820 | User's Guide - Page 137
is off. 2 Press and hold the Select and Return buttons while you turn the printer on. 3 Release the buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. 4 Press Menu until you see Reset - Lexmark W820 | User's Guide - Page 138
. If you want to determine the status of all of the consumables installed in your printer, you can print the menu settings page from the Utilities Menu. (Press Menu until you . Consumable Status % Remaining Maintenance Kit Print Cartridge Hole Punch Box Staple Cartridge 99% Replace OK OK 136 - Lexmark W820 | User's Guide - Page 139
38 Storing supplies Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their original packaging until you are ready to install them. Do not expose printer supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity (above 80%) • Salty air - Lexmark W820 | User's Guide - Page 140
recycling effort at no cost to you. Simply package your used printer cartridges in the shipping box used for the replacement supply. Follow the instructions on the outside of the box to send the used supply back to Lexmark. If a prepaid shipping label is not available for your country, contact - Lexmark W820 | User's Guide - Page 141
the stapler Priming ensures the staples are in the proper position when the next stapled job is requested. This printer automatically primes the stapler after: • A new staple cartridge is installed. • A staple jam is cleared. If your stapled job does not staple, you must prime the stapler. 1 From - Lexmark W820 | User's Guide - Page 142
the numbers next to the button names to enter your personal identification number (PIN) after you send a confidential print job from the printer driver. See Using the Print and Hold function for more information. Ready Tray 3 Empty 1 Menu 2 Select 3 Return4 Display Go5 Stop 6 The following table - Lexmark W820 | User's Guide - Page 143
still clear messages and select items from the Job Menu when printing a job, but you cannot change other printer settings. However, you can use your Lexmark printer driver to override printer user defaults and select settings for individual print jobs. See the menu map for a brief overview of the - Lexmark W820 | User's Guide - Page 144
Lexmark's printer management utility, indicates when it's time to replace supplies and points out actual or potential problems. When a printer needs attention, it alerts you with a detailed graphic of the printer to the administrator when the printer runs out of paper. Actions - Lexmark W820 | User's Guide - Page 145
feeder 1 Turn the printer off. 2 Remove any print media in the multipurpose feeder. 3 Grasp the multipurpose feeder on each side, tilt it up slightly, and then pull it straight out. WARNING: Remove the multipurpose feeder in one smooth, even motion to avoid binding and a service message. 143 - Lexmark W820 | User's Guide - Page 146
44 Removing the optional envelope feeder You must remove the envelope feeder to access jams from the duplex unit or from tray 1. You would also remove the envelope feeder when you want to reinstall the multipurpose feeder. 1 Remove any print media in the envelope feeder. 2 Hold the envelope feeder - Lexmark W820 | User's Guide - Page 147
envelope feeder 1 Hold the envelope feeder on both sides, and tilt the end going into the printer first down slightly, as you align the posts on the feeder with the holes above the opening in the printer. Hole Post 2 Gently insert the envelope feeder at this angle into the opening and then - Lexmark W820 | User's Guide - Page 148
45 Removing the optional duplex unit 1 Turn the printer off. 2 Disconnect the duplex cable from the back of the printer. 3 Push up on the latch to release the duplex unit door (Door E). 4 Gently lower the door. Hold the door so the plastic cable has some - Lexmark W820 | User's Guide - Page 149
5 Grasp the end of the cable near the hook, and then release the hook from the eye. 6 Fold the cable and push it into its recessed area for storage. 7 Locate the two pieces functioning as a door hinge on the front side of the duplex unit. They are attached to a metal bar. 8 Pull up and then pull - Lexmark W820 | User's Guide - Page 150
10 Grasp the duplex unit on both sides and lift it straight up. 11 Set the duplex unit aside. 12 Turn the printer on. 148 - Lexmark W820 | User's Guide - Page 151
an optional mailbox and its stand, complete the following sections. Preparing for disassembly 1 Turn the printer off. 2 Remove all print media from all the bins. Disconnecting the power cords 1 Unplug the printer power cord from the electrical outlet. 2 Unplug the other end of the cord from the - Lexmark W820 | User's Guide - Page 152
cover and attaches to the stand for the mailbox for safekeeping while not in use. The tool is used for lifting the mailbox off the printer. 1 Locate the handling tool at the back of the mailbox. Press the button to the left of the tool to release it from the stand - Lexmark W820 | User's Guide - Page 153
2 Lift the handling tool up and pull it toward you. 3 Open the mailbox door (Door D). 4 Locate the area in the mailbox with two round metal tabs. 5 Hold the handle of the tool as shown and align the two larger openings on the tool with the two round metal tabs. 151 - Lexmark W820 | User's Guide - Page 154
6 Slide the tool onto the tabs. Metal tabs Large openings 7 Lift up slightly on the handle. The plastic tab near the metal tabs snaps into place in the small opening on the tool. 152 - Lexmark W820 | User's Guide - Page 155
Removing the mailbox from the printer and stand 1 Locate the latch on the horizontal bar. 2 Pull forward on the tab until it clicks into place. Tab Latch Horizontal bar CAUTION: The mailbox is heavy, and requires two people to lift it. 153 - Lexmark W820 | User's Guide - Page 156
3 Have someone help you lift the mailbox straight up off of the printer. Use the handling tool and the horizontal bar to grasp the mailbox. Horizontal bar Handling tool WARNING: Set the mailbox aside by resting the door - Lexmark W820 | User's Guide - Page 157
of the stand aside. 4 Remove the thumbscrews on the right and left side stand pieces. Save the thumbscrews. Right side stand piece (back view of printer) 155 - Lexmark W820 | User's Guide - Page 158
5 Lift up on the right side stand piece, and then pull it off of the printer. (Back view of printer) 6 Set the right side stand piece aside. 7 Remove the screw on the stabilizer bar. 156 - Lexmark W820 | User's Guide - Page 159
8 Slide the piece attached to the printer to the back until it falls off the printer. 9 Lift the left side stand piece up, and then pull it off of the printer. 10 Set the left side stand piece aside. 11 At the back of the printer, locate the stabilizer foot under the high capacity feeder - Lexmark W820 | User's Guide - Page 160
12 Pull the metal pin out of the stabilizer foot. Set it aside. 13 Slide the stabilizer foot toward you. 14 Reattach the stacking arm. See Reinstalling the stacking arm for more information. 15 Plug in the printer power cord. 16 Turn the printer on. 158 - Lexmark W820 | User's Guide - Page 161
47 Removing the optional finisher To remove the optional finisher, its bins, and its stand, complete the following sections. Preparing for disassembly 1 Turn the power off. 2 Remove all print media from the bins. Removing the bins 1 Grasp the top bin (bin 1) and tilt it up. 2 Pull the bin straight - Lexmark W820 | User's Guide - Page 162
the bottom bin (bin 2). 4 Lift the bin and pull it straight out. 5 Set the bins aside. Disconnecting the finisher from the printer 1 Push the finisher release latch. Finisher release latch 2 Push the finisher away from the printer. Note: The finisher slides to the right while still on its stand. 160 - Lexmark W820 | User's Guide - Page 163
the finisher. 4 Loosen the two thumbscrews on each side of the connector. 5 Disconnect the plug from the finisher. 6 Locate the finisher power cable on the printer. 7 Press down on the tab on the cable plug, and then pull the plug out. 8 Locate the other end of this cable in the lower - Lexmark W820 | User's Guide - Page 164
9 Pull the plug straight out. 10 Disconnect the finisher cable from the back of the printer 162 - Lexmark W820 | User's Guide - Page 165
11 Locate the other end of this cable in the middle connector on the back of the finisher. 12 Loosen the thumbscrews on each side of the plug, and pull the plug straight out. Removing the finisher from the stand CAUTION: This procedure should be completed by two people to avoid injury. Ask someone - Lexmark W820 | User's Guide - Page 166
2 Have someone push the finisher away from the printer until it slides off the stand. Removing the divertor cover 1 Pull the two tabs on the divertor cover straight out using a flat blade screwdriver or a flat key. 2 Rotate the divertor cover up and over toward the standard bin to release it. 164 - Lexmark W820 | User's Guide - Page 167
Removing the transport unit 1 While supporting the transport unit, swing the two vertical support levers up. They snap into place in the bottom of the transport unit. 2 Gently lower the transport unit into its vertical position. 165 - Lexmark W820 | User's Guide - Page 168
rail holding plate is attached directly to the printer. The guide rail is attached to guide rail holding plate. 1 Loosen the two screws on the guide rail. 2 Pull the guide rail away from the guide rail holding plate and set it aside. Guide rail holding plate Guide rail 3 Loosen the two screws on the - Lexmark W820 | User's Guide - Page 169
4 Pull the guide rail holding plate off, and set it aside. Removing the finisher plate 1 Loosen the screws on the finisher plate attached to the right side of the printer. 2 Pull the finisher plate straight off. 3 Reattach the stacking arm. See Reinstalling the stacking arm for more information. 4 - Lexmark W820 | User's Guide - Page 170
the stacking arm. 1 Locate the fuser vents along the top of the printer near the standard output bin. 2 Count to find number 12 and number 14 fuser vents . Count while standing at the front of the printer. 12th vent 14th vent 3 Hold the stacking arm so the two half-arrow - Lexmark W820 | User's Guide - Page 171
4 Insert the two tabs under the lip directly above the standard output bin slot where print media exits. 5 Rotate the stacking arm toward the vents so the two top tabs lower into the far right hole on the number 12 and number 14 vents. 6 Push down on the left side above the top tabs until the - Lexmark W820 | User's Guide - Page 172
, remove it. See Removing the optional mailbox or Removing the optional finisher. 3 Disconnect the high capacity feeder cable from the back of the printer. 4 Remove tray 2. See Behind trays 1, 2, and 3 for instructions. 5 Open tray 3. 6 Locate the locking clips on each side of the tray opening. 170 - Lexmark W820 | User's Guide - Page 173
on the multipurpose feeder mounting brackets and use the handholds on the right side of the printer. Mounting brackets Handholds 10 Move the high capacity feeder, and then place the printer back in the correct location. 11 Reinstall Tray 2. See step 5 on page 78 in Behind trays 1, 2, and 3 for - Lexmark W820 | User's Guide - Page 174
remove the optional mailbox or finisher from the optional base cabinet, follow the instructions for removing these options from the high capacity feeder. See Removing the optional mailbox and Removing the optional finisher. To remove the printer from the base cabinet, have someone help you lift the - Lexmark W820 | User's Guide - Page 175
memory and flash memory cards are easily damaged by static electricity. Touch something metal on the printer before you touch a memory card. 1 Access the printer system board. See Accessing the printer system board. 2 Locate the memory card you want to remove. 3 Push the latches on both ends of - Lexmark W820 | User's Guide - Page 176
Adapter, or USB/ parallel interface card. WARNING: Option cards are easily damaged by static electricity. Touch something metal on the printer before you touch an option card. 1 Access the printer system board. See Accessing the printer system board. 2 Locate the option card you want to remove. 174 - Lexmark W820 | User's Guide - Page 177
3 Remove the screws that secure the card to the metal plate. 4 Gently pull the card out of the connector. 5 If you saved the metal plate that covers the connector slot and you do not plan to insert another card, attach the plate: a Slide the clip side of the plate in first making sure the clip end - Lexmark W820 | User's Guide - Page 178
the card in its original packaging, or wrap the card in paper and store it in a box. 7 Reinstall the system board. See Reinstalling the printer system board. Removing an optional firmware card WARNING: Optional firmware cards are easily damaged by static electricity. Touch something metal on the - Lexmark W820 | User's Guide - Page 179
Reinstalling the printer system board 1 Gently push the system board back into the printer. 2 Tighten the two thumbscrews. Note: Do not overtighten the screws. 3 Reconnect all cables on the back of the printer. 4 Plug in the printer power cord. 5 Turn the printer on. 177 - Lexmark W820 | User's Guide - Page 180
to the Ready message. Note: Once this procedure is completed, if the Menu button is pressed when the printer displays the Ready status message, the message Menus Disabled appears. If the printer is holding a confidential job or held job (Reserve Print, Repeat Print, or Verify Print), you can still - Lexmark W820 | User's Guide - Page 181
Activating Menu Changes briefly appears, followed by Performing Self Test. The printer returns to the Ready message. Now you can select the Disabled value Printer Job Language (PJL) command. For more information, refer to the Technical Reference available on Lexmark's Web site at www.lexmark.com. - Lexmark W820 | User's Guide - Page 182
the buttons when Performing Self Test appears on the display. When the printer self test completes, Config Menu appears. 4 Press Menu until you see Size Sensing, and then press Select. Note: Only paper trays that support auto size sensing are displayed on the operator panel. 5 Press Menu until - Lexmark W820 | User's Guide - Page 183
two trays when you load these similar sizes of print media. To instruct the printer to sense Executive or JIS B5, or Legal or JIS B4: 1 Turn the printer off. 2 Press and hold the Select and Return buttons, and then turn the printer on. 3 Release the buttons when Performing Self Test appears on the - Lexmark W820 | User's Guide - Page 184
is sensed To change the print media size sensed by the printer, repeat the previous steps and select a new size. Size , complete the steps beginning on page 181 of this topic to specify the size you want the printer to sense. Then, if you load JIS B5 in trays 1 through 3, for example, those trays - Lexmark W820 | User's Guide - Page 185
press Select. 3 Press Menu until you see Print Menus, and then press Select. The message Printing Menu Settings appears while the page prints. The printer returns to the Ready message after the menu settings page prints. Note: If any other message appears when you print this page, see Understanding - Lexmark W820 | User's Guide - Page 186
may notice an asterisk (*) next to a value in the menus. This asterisk indicates the factory default setting. These settings are the original printer settings. (Factory defaults may vary for different countries.) When you select a new setting from the operator panel, the Saved message appears. When - Lexmark W820 | User's Guide - Page 187
back to previous menus or menu items and set new default settings. 6 Press Go to return to the Ready message if this is the last printer setting you want to change. Note: User default settings remain in effect until you save new settings or restore the factory defaults. 185 - Lexmark W820 | User's Guide - Page 188
design is called a typeface. The typefaces you select add personality to a document. Well-chosen typefaces make a document easier to read. The printer has numerous resident fonts in PCL 6 and PostScript 3 emulations. See Resident fonts for a complete listing. Weight and style Typefaces are often - Lexmark W820 | User's Guide - Page 189
examples illustrate two very different proportional fonts at 14 point: Bitmapped and scalable fonts The printer uses both bitmapped and scalable fonts. Bitmapped fonts are stored in printer memory as predefined patterns of bits that represent a typeface at a specific size, style, and resolution - Lexmark W820 | User's Guide - Page 190
Bitmapped fonts are available in different type styles and point sizes as downloadable fonts. Contact the place where you bought your printer for more information about downloadable fonts. Scalable fonts are stored as computer programs that define the outlines of the characters in the font. Each - Lexmark W820 | User's Guide - Page 191
The following tables list all the fonts resident in your printer. See Printing sample fonts for instructions on how to print samples of the fonts. You can select the resident fonts from your software application, or from the operator panel if you - Lexmark W820 | User's Guide - Page 192
PCL 6 emulation Helvetica Light Helvetica Light Oblique Helvetica Black Helvetica Black Oblique Helvetica Helvetica Italic Helvetica Bold Helvetica Bold Italic Helvetica Narrow Helvetica Narrow Italic Helvetica Narrow Bold Helvetica Narrow Bold Italic CG Times CG Times Italic CG Times Bold CG Times - Lexmark W820 | User's Guide - Page 193
PCL 6 emulation Palatino Roman Palatino Italic Palatino Bold Palatino Bold Italic SymbolPS Symbol Times Roman Times Italic Times Bold Times Bold Italic Times New Roman Times New Roman Italic Times New Roman Bold Times New Roman Bold Italic Univers Condensed Medium Univers Condensed Medium Italic - Lexmark W820 | User's Guide - Page 194
PCL 6 emulation PostScript 3 emulation Helvetica-Condensed-Oblique StempelGaramond-Bold StempelGaramond-BoldItalic StempelGaramond-Italic StempelGaramond-Roman Apple-Chancery Chicago Geneva Monaco NewYork Oxford Taffy MonaLisa-Recut Candid Bodoni Bodoni-Italic Bodoni-Bold Bodoni-BoldItalic Bodoni- - Lexmark W820 | User's Guide - Page 195
on the keyboard (or more specifically, for each code point). Some applications require different characters at some code points. To support multiple applications and languages, your printer has 83 symbol sets for the resident PCL 6 emulation fonts. Symbol sets for PCL 6 emulation Not all font names - Lexmark W820 | User's Guide - Page 196
98 Latin 2 You can download scalable fonts in PostScript 3 emulation and either scalable or bitmapped fonts in PCL 6 emulation. Fonts can be downloaded to printer memory, or to a flash memory option or hard disk option. Fonts downloaded to flash memory or hard disk remain in memory even after the - Lexmark W820 | User's Guide - Page 197
. To print samples of all the fonts currently available for your printer: 1 Make sure the printer is on and Ready appears on the display. 2 Press Menu Printing Font List remains on the display until all pages print. The printer returns to the Ready message after the font sample list prints. Refer - Lexmark W820 | User's Guide - Page 198
Name Point Size Pitch Symbol Set Orientation Lines per Page A4 Width Auto CR after LF Auto LF after CR Tray Renumber Setup Menu Printer Language Power Saver Resource Save Download Target Auto Continue Wait Timeout Jam Recovery Page Protect Display Language Alarm Control Hole Punch Alarm Staple Alarm - Lexmark W820 | User's Guide - Page 199
A A4 Width Abort Restore Advanced Status Alarm Control Assign Type/Bin Auto Continue Auto CR after LF Auto LF after CR B Baud Blank Pages C Cancel Fax Cancel Job Collation Confidential Job Configure Bins Configure MP Copies Custom Types D Data Bits Defragment Flash Display Language Download Target - Lexmark W820 | User's Guide - Page 200
Timeout Protocol PS SmartSwitch Parallel Menu Serial Menu Network Menu Infrared Menu LocalTalk Menu USB Menu Q Quality Menu R Remove Held Jobs Reset Printer Resource Save Robust XON RS-422 Polarity RS-232/RS-422 S Separator Sheets Separator Source Serial Buffer 198 Serial Menu Serial Protocol Setup - Lexmark W820 | User's Guide - Page 201
62 Paper Menu Use the Paper Menu to define the paper loaded in each paper tray and the default paper source and output bin. Select a menu item for more details: • Assign Type/Bin • Configure Bins • Configure MP • Custom Types • Output Bin • Overflow Bin • Paper Loading • Paper Size • Paper Source - Lexmark W820 | User's Guide - Page 202
: Paper Type Configure Bins Purpose: To determine which output bin(s) the printer uses for a particular job. Values: Mailbox* Link Mail Overflow Link they were one large bin. When one linked bin is full, the printer starts filling the next linked bin, and continues with each additional linked bin - Lexmark W820 | User's Guide - Page 203
job requests a paper size or type that is only loaded in the multipurpose feeder, the printer pulls paper from the multipurpose feeder for the job. Printer treats the multipurpose feeder like a manual feed tray, and displays Load Manual when you need to insert a single sheet of paper in the feeder - Lexmark W820 | User's Guide - Page 204
bin. If Configure Bins is set to Mail Overflow and a specific output bin is full, the printer automatically diverts printed material to the overflow bin. Values: Standard Bin* Bin The printer standard bin. Bins 1 through 10 on the optional mailbox or bins 1 and 2 on the optional finisher - Lexmark W820 | User's Guide - Page 205
inserts blank pages as necessary to print the job properly on preprinted forms. This setting may slow single-sided printing. Printer assumes preprinted material is loaded for single-sided printing. Duplexed jobs may not print properly. Note: If a user-defined name is available, it is displayed - Lexmark W820 | User's Guide - Page 206
Universal Setup menu item. See also: Paper Source Paper Source Purpose: To identify the default paper source. Values: Tray (Tray 1*) MP Feeder Env Feeder Manual Paper Manual Env If you loaded the same size and type of paper in two paper sources (and the Paper Size and Paper Type menu items are - Lexmark W820 | User's Guide - Page 207
Paper Texture Purpose: To identify the texture of the paper loaded in a specific source and to ensure that characters print clearly. Values: First select a paper type: Plain Texture Card Stock Text Trnsprncy Text Then select a value: Smooth Normal* Rough Preprint Texture Colored Texture Custom - Lexmark W820 | User's Guide - Page 208
Custom Type 2 Tray 3-Custom Type 3 Tray 4-Custom Type 4 Tray 5-Custom Type 5 Manual Pap Type-Plain Paper Note: If a user-defined name is available, it is displayed the same type and size of paper are automatically linked by the printer, if you have set the Paper Size and the Paper Type to the - Lexmark W820 | User's Guide - Page 209
substitute the specified paper size if the requested size is not loaded. Values: Off Statement/A5 Letter/A4 11x17/A3 All Listed* Printer prompts the user to load the requested paper size. Prints A5 size jobs on statement size paper if only statement size paper is loaded, and - Lexmark W820 | User's Guide - Page 210
63 Finishing Menu Use the Finishing Menu to define how the printer delivers the printed output. Select a menu item for more details: • Blank Pages • Collation • Copies • Duplex • Duplex Bind • Hole Punch • Multipage Border • Multipage Order • Multipage Print • - Lexmark W820 | User's Guide - Page 211
the operator panel.) Values: 1...999 (1*) See also: Collation Duplex Purpose: To set duplexing as the default for all print jobs. (Select Duplex from the printer driver to duplex only specific jobs.) Values: Off* On Prints on one side of the paper. Prints on both sides of the paper. See also - Lexmark W820 | User's Guide - Page 212
edge for landscape orientation). See also: Duplex Hole Punch Purpose: To punch holes along the edge of all printed output. (Select Hole Punch from the printer driver to punch holes only in output for a specific job.) Values: Off* On Does not punch holes in printed output. Punches holes in every - Lexmark W820 | User's Guide - Page 213
Multipage Order Purpose: To determine the positioning of multiple page images when using Multipage Print. The positioning depends on the number of images and whether the images are portrait or landscape in orientation. For example, if you select 4-Up multipage printing and portrait orientation, - Lexmark W820 | User's Guide - Page 214
; Multipage Order; Multipage View Multipage View Purpose: To determine the orientation of a multipage sheet. Values: Auto* Long Edge Short Edge Lets the printer choose between portrait and landscape orientation. Sets the long edge of the paper as the top of the page (landscape). Sets the short - Lexmark W820 | User's Guide - Page 215
Separator Sheets Purpose: To insert blank separator sheets between jobs, between multiple copies of a job, or between each page of a job. Values: None* Between Copies Between Jobs Between Pages Does not insert separator sheets. Inserts a blank sheet between each copy of a job. If Collation is Off - Lexmark W820 | User's Guide - Page 216
as the default for all print jobs. (Select stapling from the printer driver if you want to staple only specific jobs.) Values: Off* paper source you want the printer to use when it primes the stapler. When a staple cartridge is replaced or a staple jam is cleared, the printer may need to prime the - Lexmark W820 | User's Guide - Page 217
Use the Utilities Menu to print a variety of listings relating to available printer resources, printer settings, and print jobs. Other menu items let you set up printer hardware and troubleshoot printer problems. Select a menu item for more details: • Defragment Flash • Factory Defaults • Format - Lexmark W820 | User's Guide - Page 218
or on the hard disk are unaffected.) User-defined settings remain. See also: Restoring factory default settings Format Disk Purpose: To format the printer hard disk. Values: Yes No Deletes any data stored on the hard disk and prepares the device to receive new resources. Cancels the request - Lexmark W820 | User's Guide - Page 219
the flash is formatting. See also: 51 Defective Flash Hex Trace Purpose: To help isolate the source of a print job problem. With Hex Trace selected, all data sent to the printer is printed in hexadecimal and character representation. Control codes are not executed. To exit Hex Trace, turn the - Lexmark W820 | User's Guide - Page 220
Print Menus Purpose: To print a listing of the current user default values, the installed options, the amount of installed printer memory, and the status of printer supplies. See also: Printing a menu settings page Print Net Setup Purpose: To print information relating to the internal print - Lexmark W820 | User's Guide - Page 221
list of jobs when you select Held Jobs or Confidential Job from the Job Menu. They cannot be restored on the hard disk during the printer power-on cycle. When jobs are removed, Deleting Jobs is displayed. See also: Deleting Jobs; Using the Print and Hold function; Confidential Job; Held Jobs - Lexmark W820 | User's Guide - Page 222
Job • Confidential Job • Held Jobs • Print Buffer • Prime Stapler • Reset Printer Abort Restore Purpose: To abort the restoration of held jobs on the hard disk. displayed, use the Menu button to scroll through the list. The printer can display up to five outgoing fax numbers in the outgoing fax - Lexmark W820 | User's Guide - Page 223
also: Canceling a print job; Canceling Job Confidential Job Purpose: To print confidential jobs stored in printer memory. (When the Confidential Job prints, it is automatically deleted from printer memory.) First select your user name, and then enter Personal Identification Number (PIN) associated - Lexmark W820 | User's Guide - Page 224
an ASCII job, such as a print screen command, is printing. Prime Stapler Purpose: If your printer does not have automatic priming, this prepares the stapler for proper functioning after a staple cartridge is replaced or a staple jam is cleared. Priming Stapler is displayed, and the stapler inserts - Lexmark W820 | User's Guide - Page 225
value for each menu item, delete all downloaded resources (fonts, macros, and symbol sets) stored in printer memory (RAM), and delete all data in the interface link buffer. Note: Before selecting Reset Printer, stop the current print job, and do not send any more print jobs until the reset is - Lexmark W820 | User's Guide - Page 226
66 Quality Menu Use the Quality Menu to change printer settings affecting the quality of printed characters and images. Select a menu item for more details: • PictureGrade™ • Print Resolution • Toner Darkness Note: Values marked by an - Lexmark W820 | User's Guide - Page 227
Toner Darkness Purpose: To lighten or darken text images, or conserve toner. Values: 1 6* 2 7 3 8 4 9 5 10 Select a lower value for finer line width, higher definition in graphics, and lighter grayscale images. Select a higher value for bolder line widths or darker grayscale images. - Lexmark W820 | User's Guide - Page 228
• Auto Continue • Display Language • Download Target • Hole Punch Alarm • Jam Recovery • Job Accounting • Job Acct Limit • Page Protect • Power Saver • Printer Language • Print Timeout • Resource Save • Staple Alarm • Toner Alarm • Wait Timeout Note: Values marked by an asterisk are the factory - Lexmark W820 | User's Guide - Page 229
waits the specified amount of time, and then automatically resumes printing. This timeout value also applies if the menus are displayed (and the printer is offline) for the specified period of time. Display Language Purpose: To determine the language of the text on the operator panel display - Lexmark W820 | User's Guide - Page 230
When Off is selected, printing does not stop if Box Full or Box Near Full appears on the display. Printer stops printing, displays Empty Box , and sounds three quick beeps. Printer stops printing, displays Empty Box , and repeats three beeps every 10 seconds until the hole punch box is - Lexmark W820 | User's Guide - Page 231
also: Job Acct Limit, Job Acct Stat Job Acct Limit Purpose: To specify the number of print jobs for which statistics are maintained on your printer hard disk. Values: Disabled 10...1000 (1000*) Stores statistics for each print job until the hard disk is full. Stores statistics for the specified - Lexmark W820 | User's Guide - Page 232
all times. Specifies the amount of time after a print job before the printer goes into Power Saver mode. (Your printer may not support the entire range of values.) The factory default Power Saver setting depends on your printer model and engine speed. Print the menu settings page to determine the - Lexmark W820 | User's Guide - Page 233
prevent a software application from sending print jobs that use the other language. Print Timeout Purpose: To specify the amount of time (in seconds) the printer waits before printing the last page of a print job that does not end with a command to print the page. The print timeout counter does - Lexmark W820 | User's Guide - Page 234
printing, displays Load Staples, and repeats three beeps every 10 seconds until the staple cartridge is replaced. See also: Auto Continue; Configuring printer alerts Toner Alarm Purpose: To specify how the printer responds when it is out of toner. Values: Off* Single Continuous When Off is - Lexmark W820 | User's Guide - Page 235
. When this timeout expires, the print job is canceled. Values: Disabled 15...65535 (40*) Disables Wait Timeout. Specifies the amount of time the printer waits for additional data before it cancels the job. Note: Wait Timeout is only available when you use PostScript emulation. This menu item has - Lexmark W820 | User's Guide - Page 236
68 PCL Emul Menu Use the PCL Emul Menu to change printer settings that only affect jobs using the PCL emulation printer language. Select a menu item for more details: • A4 Width • Auto CR after LF • Auto LF after CR • Font Name • Font Source • Lines per Page • Orientation • - Lexmark W820 | User's Guide - Page 237
automatically performs a line feed after a carriage return control command. Values: Off* On Printer does not perform a line feed after a carriage return control command. Printer performs a line feed after a carriage return control command. Font Name Purpose: To choose a specific font from the - Lexmark W820 | User's Guide - Page 238
Lines per Page Purpose: To determine the number of lines that print on each page. Values: 1...255 60* (country-specific) 64* (country-specific) The printer sets the amount of space between each line (vertical line spacing) based on the Lines per Page, Paper Size, and Orientation menu items. Select - Lexmark W820 | User's Guide - Page 239
Orientation Purpose: To determine how text and graphics are oriented on the page. Values: Portrait* Landscape Prints text and graphics parallel to the short edge of the paper. Prints text and graphics parallel to the long edge of the paper. Pitch Purpose: To specify the font pitch for scalable - Lexmark W820 | User's Guide - Page 240
-specific) A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols used when printing with a selected font. Symbol sets support the different requirements for languages or specific applications, such as math symbols for scientific text. Only the symbol sets - Lexmark W820 | User's Guide - Page 241
Tray Renumber Purpose: To configure your printer to work with printer drivers or applications that use different source assignments for the paper trays. First select a paper source: Assign Tray Assign MP Feeder Assign Env Feeder Assign Man - Lexmark W820 | User's Guide - Page 242
default settings. Font Priority Purpose: To establish the font search order. Values: Resident* Flash/Disk Printer searches printer memory for the requested font before searching flash memory or hard disk. Printer searches the hard disk and flash memory for the requested font before searching - Lexmark W820 | User's Guide - Page 243
70 Parallel Menu Use the Parallel Menu to change printer settings affecting jobs sent to the printer through a parallel port (either Std Parallel or Parallel Opt ). Select a menu item for more details: • Advanced Status • Honor Init • Job Buffering • MAC Binary PS • NPA - Lexmark W820 | User's Guide - Page 244
: Off* On Auto Does not buffer print jobs to the hard disk. Buffers print jobs to the hard disk. Buffers print jobs only if the printer is busy processing data from another input port. Note: Changing the Job Buffering menu item automatically resets the - Lexmark W820 | User's Guide - Page 245
Auto* 3K to maximum size allowed Disables the parallel port. Printer automatically calculates the Parallel Buffer size (recommended setting). User specifies Buffer size. The maximum size depends on the amount of memory in your printer, the size of the other link buffers, and whether Resource Save is - Lexmark W820 | User's Guide - Page 246
parallel port data on the leading edge of strobe. Samples parallel port data on the trailing edge of strobe. PCL SmartSwitch Purpose: To configure the printer so it automatically switches to PCL emulation when a print job received through the parallel port requires it, regardless of the default - Lexmark W820 | User's Guide - Page 247
Standard Fastbytes* May resolve some parallel interface problems. Provides compatibility with most existing parallel interface implementations parallel port requires it, regardless of the default printer language. Values: On* Off Printer examines data on the parallel interface and selects - Lexmark W820 | User's Guide - Page 248
71 Serial Menu Use the Serial Menu to change printer settings affecting jobs sent to the printer through a serial port (either Standard Serial or Serial Opt ). Select a menu item for more details: • Baud • Data Bits • Honor DSR • Job Buffering • NPA Mode • Parity • - Lexmark W820 | User's Guide - Page 249
the number of data bits that are sent in each transmission frame. Values: 7 8* See also: Technical Reference Honor DSR Purpose: To determine whether the printer uses the Data Set Ready (DSR) signal. DSR is one of the handshaking signals for most serial interface cables. Values: Off* All data - Lexmark W820 | User's Guide - Page 250
defined in the Network Printing Alliance (NPA) Protocol. Values: On Off Auto* Printer performs NPA processing. If data is not in NPA format, it is rejected as bad data. Printer does not perform NPA processing. Printer examines the data to determine the format and then processes it appropriately - Lexmark W820 | User's Guide - Page 251
so it automatically switches to PostScript emulation when a print job received through the serial port requires it, regardless of the default printer language. Values: On* Off Printer examines data on the serial interface and selects PostScript emulation if the data indicates that is the required - Lexmark W820 | User's Guide - Page 252
Robust XON Purpose: To determine whether the printer communicates availability to the computer. Values: Off* Printer waits to receive data from the computer. On Printer sends a continuous stream of XONs to the host computer to indicate that the serial port is ready to receive more data. This - Lexmark W820 | User's Guide - Page 253
automatically calculates the Serial Buffer size (recommended setting). User specifies the Serial Buffer size. The maximum size depends on the amount of memory in your printer, the size of the other link buffers, and whether Resource Save is set to On or Off. To maximize the range for the Serial - Lexmark W820 | User's Guide - Page 254
• PS SmartSwitch • Std Net Setup Note: Values marked by an asterisk are the factory default settings. Job Buffering Purpose: To specify whether the printer temporarily stores jobs on the hard disk before printing. Values: Off* On Auto Does not buffer jobs to the hard disk. Buffers print jobs to - Lexmark W820 | User's Guide - Page 255
setting). User specifies the Network Buffer size. The maximum size depends on the amount of memory in your printer, the size of the other link buffers, and whether Resource Save is set to On or Off. see the available values. Note: Refer to the documentation on the drivers CD for more information. 253 - Lexmark W820 | User's Guide - Page 256
to determine the format and then processes it appropriately. Note: Changing this menu item automatically resets the printer. PCL SmartSwitch Purpose: To configure the printer so it automatically switches to PCL emulation when a print job received through the network port requires it, regardless - Lexmark W820 | User's Guide - Page 257
switches to PostScript emulation when a print job received through the network port requires it, regardless of the default printer language. Values: On* Off Printer examines data on the network interface connection and selects PostScript emulation if the data indicates that is the required - Lexmark W820 | User's Guide - Page 258
calculates the Infrared Buffer size (recommended setting). User specifies the Infrared Buffer size. The maximum size setting depends on the amount of memory in your printer, the size of the other link buffers, and whether Resource Save is set to On or Off. To maximize the range for the Infrared - Lexmark W820 | User's Guide - Page 259
4000000 The maximum baud possible for both the printer and the infrared adapter is automatically set during a power on reset. However, if your printer is situated in a bright or highly reflective environment, you may experience intermittent communication problems. If you do, select a lower baud for - Lexmark W820 | User's Guide - Page 260
so it automatically switches to PCL emulation when a print job received through the infrared port requires it, regardless of the default printer language. Values: On* Off Printer examines the data on the infrared interface and selects PCL emulation if the data indicates that is the required - Lexmark W820 | User's Guide - Page 261
by the printer. However, not all host computers can communicate without some transmission delays. User selects a Transmit Delay value between 1 and 15 seconds. If you have trouble printing using the infrared port, selecting a high Transmit Delay value, such as 15, may resolve the problem. 259 - Lexmark W820 | User's Guide - Page 262
computer. Values: Auto* 1 Printer sets the Window Size value during a power-on reset to maximize link performance (recommended). User sets the Window Size to one frame (1). If you have trouble printing using the infrared port, changing the Window Size menu item to 1 may resolve the problem. 260 - Lexmark W820 | User's Guide - Page 263
• NPA Mode • PCL SmartSwitch • PS SmartSwitch Note: Values marked by an asterisk are the factory default settings. Job Buffering Purpose: To specify whether the printer temporarily stores jobs on the hard disk before printing. Values: Off* On Auto Does not buffer the print job to the hard disk - Lexmark W820 | User's Guide - Page 264
automatically calculates LocalTalk Buffer size (recommended). User specifies the LocalTalk Buffer size. The maximum size depends on the amount of memory in your printer, the size of the other link buffers, and whether Resource Save is set to On or Off. To maximize the range for the LocalTalk Buffer - Lexmark W820 | User's Guide - Page 265
maximum number of NPA hosts that can register for NPA alerts. Values: 1...10 (2*) NPA Mode Purpose: To specify whether the printer performs the special processing required for bidirectional communication, following the conventions defined in the Network Printing Alliance (NPA) Protocol. Values - Lexmark W820 | User's Guide - Page 266
automatically switches to PostScript emulation when a print job received through the LocalTalk port requires it, regardless of the default printer language. Values: On* Off Printer examines data on the LocalTalk interface and selects PostScript emulation if the data indicates that is the required - Lexmark W820 | User's Guide - Page 267
SmartSwitch • PS SmartSwitch • USB Buffer Note: Values marked by an asterisk are the factory default settings. Job Buffering Purpose: To specify whether the printer temporarily stores jobs on the hard disk before printing. Values: Off* On Auto Does not buffer print jobs to the hard disk. Buffers - Lexmark W820 | User's Guide - Page 268
data to determine the format and then processes it appropriately. Note: Changing this menu item automatically resets the printer. PCL SmartSwitch Purpose: To configure the printer so it automatically switches to PCL emulation when a print job received through the USB port requires it, regardless - Lexmark W820 | User's Guide - Page 269
automatically calculates the USB Buffer size (recommended setting). User specifies the USB Buffer size. The maximum size depends on the amount of memory in your printer, the size of the other link buffers, and whether Resource Save is set to On or Off. To maximize the range for the USB Buffer - Lexmark W820 | User's Guide - Page 270
operator panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This topic provides a list of all printer messages, explains what they mean, and tells you how to clear the messages. Ready Tray 3 Empty 1 Menu 2 Select 3 Return4 - Lexmark W820 | User's Guide - Page 271
Job Change Tray Check Finisher Installation Check Paper Guide Clearing Job Accounting Stat Close Cover Close Deflector G Close Door Box M Insert Print Cartridge Insert Staple Cartridge Insert Tray Invalid Network Code J K L Load Env Feeder Load Manual Load MP Feeder Load - Lexmark W820 | User's Guide - Page 272
Res Reduced Resetting the Printer Resetting Maint Cnt Value Restore Held Jobs. 1 1565 Emul Error Load Emul Option 2 2 Paper Jam 3 31 Defective Print Cartridge 34 Wrong Paper Size in Tray 35 Res Save Off Deficient Memory 37 Insufficient Collation 900-999 Service 270 - Lexmark W820 | User's Guide - Page 273
Activating Menu Changes What this message means: The printer is activating changes made to the printer settings. What you can do: Wait for the message to clear. See also: Disabling the operator panel menus Bin Full What this message means: The - Lexmark W820 | User's Guide - Page 274
is almost full. What you can do: Empty the hole punch box. See also: Emptying the hole punch box Busy What this message means: The printer is busy receiving, processing, or printing data. What you can do: • Wait for the message to clear. • Press Menu to open the Job Menu and - Lexmark W820 | User's Guide - Page 275
job Change Tray What this message means: The printer is requesting different paper than what is loaded in the type in the tray specified on the display. The printer automatically clears the message and continues printing the job. from the printer. What you can do: Make sure the optional - Lexmark W820 | User's Guide - Page 276
print media is loaded incorrectly. What you can do: Move the guide to the proper position or load the print media correctly. See also Loading the envelope feeder Clearing Job Accounting Stat What this message means: The printer is deleting all job statistics stored on the hard disk. What you can do - Lexmark W820 | User's Guide - Page 277
plastic deflector (Deflector G) on the finisher is open. What you can do: Close the deflector to clear the message. Use the label on the printer to locate Deflector G. See also: Message maps; Clearing jams from the optional finisher Close Door What this message means: The specified door is open - Lexmark W820 | User's Guide - Page 278
: Printing and deleting held jobs Deleting Jobs What this message means: The printer is deleting one or more held jobs. What you can do: Wait also: Printing and deleting held jobs Disabling Menus What this message means: The printer is responding to a request to disable the menus. What you can do: - Lexmark W820 | User's Guide - Page 279
the percent complete of the current phase. Note: Errors can occur if the printer is powered off while writing to the disk. What you can do: • displayed. • To avoid this error in the future, do not turn off the printer unless Ready is displayed. Empty Box M What this message means: The hole punch - Lexmark W820 | User's Guide - Page 280
Enabling Menus What this message means: The printer is responding to a request to make the menus Power Saver; Disabling Power Saver; Technical Reference Enter PIN: =___ What this message means: The printer is waiting for you to enter your four-digit personal identification number (PIN). What you can - Lexmark W820 | User's Guide - Page 281
the message to clear. Flushing Buffer What this message means: The printer is flushing corrupted print data and discarding the current print job. yyy% Formatting Disk DO NOT POWER OFF What this message means: The printer is formatting the hard disk. Since formatting the disk may take longer in - Lexmark W820 | User's Guide - Page 282
the Job Menu and cancel the current job. • To avoid this error in the future: - Delete fonts, macros, and other data stored in printer memory. - Install more printer memory. Note: The messages 37 Insufficient Memory and Held Jobs may be lost alternate on the display. See also: Using the Print and - Lexmark W820 | User's Guide - Page 283
incorrectly. What you can do: Correctly install the hole punch box to clear the message. See also: Emptying the hole punch box Insert Print Cartridge What this message means: The print cartridge is either not installed, or is installed incorrectly. What you can do: Correctly install the print - Lexmark W820 | User's Guide - Page 284
, or is installed incorrectly. What you can do: • Correctly install the staple cartridge to clear the message. • Press Go to clear the message and continue printing without stapling. Note: If you choose to ignore the message, the printer handles the job as if the stapler is out of staples. If the - Lexmark W820 | User's Guide - Page 285
and cancel the current job. See also: Loading the envelope feeder Load Manual What this message means: A request for a manual feed job has been sent to the printer. The printer is ready for insertion of a single sheet into the manual feed slot. What you can do: • Load a sheet of the paper specified - Lexmark W820 | User's Guide - Page 286
current job. See also: Loading the multipurpose feeder Load Staples What this message means: The printer is trying to staple a print job, but the stapler is empty. What you can do: • Install a new staple cartridge in the stapler. • Press Go to clear the message and continue printing without stapling - Lexmark W820 | User's Guide - Page 287
replacement of routine maintenance items to maintain top performance and to avoid print quality and paper feed problems. What you can do: Replace the maintenance items and reset the printer maintenance counter (if necessary). See also: Replacing the items in the maintenance kit; Replacing the fuser - Lexmark W820 | User's Guide - Page 288
to cancel a job that is printing or to select a confidential job or a held job that you want to print. If you need access to the printer menus, contact your network administrator. See also: Disabling the operator panel menus Network Card Busy What this message means: An internal print server (also - Lexmark W820 | User's Guide - Page 289
Entering a personal identification number (PIN) Not Ready What this message means: The printer is not ready to receive or process data. Someone pressed Stop to take the printer offline. What you can do: Press Go to make the printer ready to receive jobs. Ovrflow Bin Full What this message means: The - Lexmark W820 | User's Guide - Page 290
Ready message. What you can do: • Send a job to print. • Press Go to quickly warm the printer to normal operating temperature and display the Ready message. Priming Failed, Retry What this message means: The printer failed to prepare the stapler to staple print jobs. What you can do: • Press Go to - Lexmark W820 | User's Guide - Page 291
message means: Jobs that were spooled to the hard disk before the printer was last turned off have not yet printed. What you can do: disk without printing them. Printing Directory List What this message means: The printer is processing or printing a directory of all files stored in flash memory - Lexmark W820 | User's Guide - Page 292
Print Fonts Printing Job Accounting Stat What this message means: The printer is processing or printing all job accounting statistics stored on the hard also: Job Acct Stat Printing Menu Settings What this message means: The printer is processing or printing the menu settings page. What you can do: - Lexmark W820 | User's Guide - Page 293
, in flash memory. What you can do: Wait for the message to clear. WARNING: Do not turn the printer off while this message is displayed. Programming Disk What this message means: The printer is storing resources, such as fonts or macros, on the hard disk. What you can do: Wait for the - Lexmark W820 | User's Guide - Page 294
print. What you can do: Wait for the message to clear. See also: Printing and deleting held jobs Queuing Jobs What this message means: The printer is sending one or more held jobs to print. What you can do: Wait for the message to clear. See also: Using the Print and - Lexmark W820 | User's Guide - Page 295
the specified device and reattaching it to the printer. • If hardware fails, turn the printer off and back on. If the error recurs, turn the printer off, remove the specified device, and call for service. See also: Setup Guide; Calling for service Release Surface L What this message means: Surface - Lexmark W820 | User's Guide - Page 296
full. What you can do: Remove the stack of paper from the specified bin(s) to clear the message. Res Reduced What this message means: The printer is reducing the resolution of a page in the current job from 600 dots per inch (dpi) to 300 dpi to prevent a 38 Memory Full error - Lexmark W820 | User's Guide - Page 297
clear. See also: Resetting the maintenance page counter; Replacing the items in the maintenance kit Restore Held Jobs. Go/Stop? What this message means: The printer recognizes held jobs stored on the hard disk during its power-on cycle. What you can do: • Press Go to restore held jobs from the - Lexmark W820 | User's Guide - Page 298
the message to clear. See also: Restoring factory default settings Restoring Held Job xxx/yyy What this message means: The printer is restoring held jobs from the hard disk to printer memory. Note: xxx represents the number of the job being restored currently. yyy represents the total number of jobs - Lexmark W820 | User's Guide - Page 299
Staples Low What this message means: The stapler has only a few staples remaining. What you can do: Install a new staple cartridge to clear the message. See also: Replacing a staple cartridge Std Bin Full What this message means: The standard bin is full. What you can do: Remove the stack of paper - Lexmark W820 | User's Guide - Page 300
is low on toner. What you can do: Replace the print cartridge. Note: If you do not replace the print cartridge, you may experience print quality problems. See also: Replacing the print cartridge Tray Empty What this message means: The specified tray is out of paper. What you can do: Load - Lexmark W820 | User's Guide - Page 301
means: The specified tray is either missing or not fully inserted into the printer. What you can do: Insert the tray completely into the printer. See also: Loading the trays USB What this message means: The printer is processing data through the specified USB port. Waiting What this message - Lexmark W820 | User's Guide - Page 302
message means: The printer detects a paper jam. Although the location of the paper jam appears on the second line of the display, you must clear paper from the entire paper path. What you can do: Clear the paper path. See also: Clearing print media jams 31 Defective Print Cartridge What this message - Lexmark W820 | User's Guide - Page 303
can do: • Press Go to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message. • Verify that matches the size paper loaded in the tray. • Make sure the tray paper guides are in the proper position for the size of the paper loaded. • Make - Lexmark W820 | User's Guide - Page 304
Menu and cancel the current job. See also: Canceling a print job 37 Insufficient Defrag Memory What this message means: The printer cannot defragment flash memory, because the printer memory used to store undeleted flash resources is full. What you can do: • Delete fonts, macros, and other data in - Lexmark W820 | User's Guide - Page 305
the alternating message, you can press Go to clear the message. To avoid this error in the future: - Delete fonts, macros, and other data in printer memory. - Install additional printer memory. See also: Using the Print and Hold function; Held Jobs may be lost; Held Jobs May Not Be Restored 303 - Lexmark W820 | User's Guide - Page 306
What this message means: The printer is processing data, but a page and deleting unnecessary downloaded fonts or macros. - Install additional printer memory. See also: Canceling a print job 39 Complex Page What - Install additional printer memory. See also: Page Protect; Canceling a print job; Setup - Lexmark W820 | User's Guide - Page 307
51 Defective Flash What this message means: The printer detects defective flash memory. What you can do: Press Go to clear the message and continue printing. You must fonts, macros, and other data stored on the flash memory. • Install flash memory with more storage capacity. See also: Setup Guide 305 - Lexmark W820 | User's Guide - Page 308
, the flash memory may be defective and require replacing. 54 Network Software Error 54 Std Network Software Error What these messages mean: The printer cannot establish communications with an installed network port. What you can do: • Press Go to clear the message and continue printing. The - Lexmark W820 | User's Guide - Page 309
may not print correctly. • Press Menu to open the Job Menu and reset the printer. See also: Reset Printer 54 Std Par ENA Connection Lost 54 Par ENA Connection Lost What this message means: The printer has lost the connection to an external print server (also called an external network adapter - Lexmark W820 | User's Guide - Page 310
means: The buffer used to process data is too full to receive an incoming fax. This has broken the connection between the printer and the sending fax machine. The printer will not accept additional fax data until sufficient fax buffer space is made available. What you can do: • Press Go to clear - Lexmark W820 | User's Guide - Page 311
USB Buffer menu item in the USB Menu is not set to Disabled. See also: USB Buffer 57 Configuration Change What this message means: The printer was unable to restore confidential or held jobs on the hard disk because the print configuration has changed. Note: The messages 57 Configuration Change and - Lexmark W820 | User's Guide - Page 312
printer. The printer only supports one hard disk at a time. What you can do: Turn off and unplug the printer. Remove the excess hard disks from the printer. Plug in the printer printer. What you can do: Turn off and unplug the printer. Remove the excess flash memory. Plug in the printer printer - Lexmark W820 | User's Guide - Page 313
stored on the hard disk. 63 Unformatted Disk What this message means: The printer detects an unformatted hard disk. What you can do: • Press Go to : Messages labeled 70-79 identify problems related to the internal print server. What you can do: Refer to the drivers CD for more information. Click - Lexmark W820 | User's Guide - Page 314
. You may notice reduced print quality. See also: Replacing the print cartridge 900-999 Service What these messages mean: Messages labeled 900-999 relate to printer problems that may require printer service. What you can do: Turn the printer off and check all cable connections. Turn the - Lexmark W820 | User's Guide - Page 315
card from one printer to another. What you can do: The message automatically clears in 30 seconds. The printer returns to the Ready message and disables the download emulator on the firmware card. Download the correct download emulator version from the Lexmark Web site at www.lexmark.com to the - Lexmark W820 | User's Guide - Page 316
77 Notices • Edition notice • Trademarks • Licensing notice • Safety information • Cautions and warnings • Electronic emission notices • German acoustics statement • Energy Star • Laser notice 314 - Lexmark W820 | User's Guide - Page 317
740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes - Lexmark W820 | User's Guide - Page 318
Inc. Operation ReSource is a service mark of Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company's designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be - Lexmark W820 | User's Guide - Page 319
disclaimers in the referenced licenses for additional details. To obtain source code files for the Lexmark modified GNU licensed software, launch the drivers CD that shipped with your printer and click Contact Lexmark. Safety information • If your product is NOT marked with this symbol , it MUST be - Lexmark W820 | User's Guide - Page 320
instructions, to a professional service person. • This product is designed, tested and approved to meet strict global safety standards with the use of specific Lexmark if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. - Lexmark W820 | User's Guide - Page 321
has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class compliance information statement - without a network cable attached The Lexmark W820 laser printer has been tested and found to comply with the limits - Lexmark W820 | User's Guide - Page 322
in accordance with the instructions, may cause harmful . • Consult your point of purchase or service representative for additional suggestions. The manufacturer is not signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies - Lexmark W820 | User's Guide - Page 323
power generation. Companies participating in this program introduce personal computers, printers, monitors, or fax machines that power down when they are by up to 50 percent. Lexmark is proud to be a participant in this program. As an Energy Star Partner, Lexmark International, Inc. has determined - Lexmark W820 | User's Guide - Page 324
LASER DE CLASSE 1 TO IEC 825 Laser notice The printer is certified in the U.S. to conform to the requirements products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser 770-795 nanometers. The laser system and printer are designed so there is never any human - Lexmark W820 | User's Guide - Page 325
235 auto size sensing 30 disabling 180 enabling 180 multipurpose feeder, no support 18 special sizes 181 changing the sensed size 182 specifying the size 181 267 C calling for service 62 Cancel Fax (Job Menu) 220 Cancel Job (Job Menu) 221 canceling a print job 10 cleaning printer, leaked toner 109 - Lexmark W820 | User's Guide - Page 326
from printer 160 divertor cover, removing 164 removing 159 bin 2 160 from printer 159 from stand 163 stand, disassembling 166 staple cartridge, printing samples 218 priority 240 resident 188, 195 scalable 187 symbol sets supported 238 symbol sets, PCL 6 emulation 193 weight and style 186 Format - Lexmark W820 | User's Guide - Page 327
2 Paper Jam 300 31 Defective Print Cartridge 300 34 Wrong Paper Size in Tray Maintenance 312 88 Toner Low 312 900-999 Service 312 Activating Menu Changes 271 Bin Full 273 Change Tray 273 Check Paper Guide 274 Check Finisher Installation 273 Clearing Job Accounting Stat - Lexmark W820 | User's Guide - Page 328
281 Insert Print Cartridge 281 Insert Staple Cartridge 282 Insert Tray 282 Invalid Network Code 282 Load Env Feeder 283 Load Manual 283 Load MP bin> 294 Res Reduced 294 Resetting Maint Cnt Value 295 Resetting the Printer 294 Restore Held Jobs. Go/Stop? 295 Restoring Factory Defaults 296 - Lexmark W820 | User's Guide - Page 329
sample print 218 font source 236 font support 195 lines per page 236 orientation 237 PCL SmartSwitch, setting 258 See also printer language infrared port 258 LocalTalk port 263 entering from the driver 15 for confidential jobs 15 See personal identification number 141 specifying in driver 13 Pitch - Lexmark W820 | User's Guide - Page 330
print defaults 218 print hardware statistics 218 printing font samples 195 menu settings page 183 problem solving clearing operator panel error messages 140 stopping printer 141 problems calling for service 62 cannot print with LocalTalk port 61 finisher 58 290 Paper Jam occurs after installation - Lexmark W820 | User's Guide - Page 331
Card Stock & Label Guide 18 Technical Reference Serial Protocol (Serial Menu) 251 service, calling for 62 settings 183 Staple Alarm (Setup Menu) 232 staple cartridge 111 holder 110 ordering 102 replacing 110 238 symbol set support 195 symbol sets, definition 193 T taking printer offline 141 with - Lexmark W820 | User's Guide - Page 332
wait 233 toner 232 alarm 232 cleaning printer 109 cleanup 109 spill 109 Toner Alarm (Setup Menu) 232 Toner Darkness (Quality Menu) 225 transfer roller 115 installing 124 removing 122 Transmit Delay (Infrared - Lexmark W820 | User's Guide - Page 333
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2001 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark.com
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www.lexmark.com
User’s Guide
April 2001
W820