Lexmark W840 Troubleshooting Guide
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- Lexmark W840 | Troubleshooting Guide - Page 1
for service. The message USB device unsupported appears when using a USB device For information regarding tested and approved USB flash memory devices, see our Lexmark Web site at http://support.lexmark.com and click on KnowledgeBase to search for Direct USB printing. Jobs do not print The printer - Lexmark W840 | Troubleshooting Guide - Page 2
problem, call your service representative Option Action Drawers Make sure the connection between drawers and the printer is secure. Make sure the print media is loaded correctly. Duplex unit Make sure the connection between the duplex unit and the printer is secure. If the duplex unit is listed - Lexmark W840 | Troubleshooting Guide - Page 3
description. Call for service. Solving paper feed problems Paper frequently jams You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed - Lexmark W840 | Troubleshooting Guide - Page 4
may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement. Print is too light. • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the - Lexmark W840 | Troubleshooting Guide - Page 5
Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is Class B. Part or all of the page is printed in black • Make sure the packaging material is removed from the print cartridge. • Check the print cartridge to - Lexmark W840 | Troubleshooting Guide - Page 6
Type setting in the Paper menu is correct. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. • Replace the photoconductor kit. Some of the print is cut off on the sides, top, or bottom of the media Move the guides in the tray to the proper positions
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Lexmark™ W840
Troubleshooting
Guide
Online technical support
Technical support is available on our Lexmark Web
site at
www.lexmark.com
.
Checking an unresponsive
printer
If the printer is not responding, first make sure:
•
The power cord is plugged into the printer and
a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any
switch or breaker.
•
The printer is not plugged into any surge
protectors, uninterrupted power supplies, or
extension cords.
•
Other electrical equipment plugged into the
outlet is working.
•
The printer is turned on.
•
The printer cable is securely attached to the
printer and the host computer, print server,
option, or other network device.
Once you have checked each of these possibilities,
turn the printer off and back on. This often fixes the
problem.
Printing multi-language
PDFs
1
Open the document you want to print in Adobe
Acrobat.
2
Click the printer icon.
3
Check the
Print as image
box.
4
Click
OK
.
Solving printing problems
The operator panel display is blank
Turn the printer off, wait about 10 seconds, and turn
the printer back on.
If the
Ready
message does not appear, turn the
printer off and call for service.
The message
USB device
unsupported
appears when using
a USB device
For information regarding tested and approved USB
flash memory devices, see our Lexmark Web site at
and click on
KnowledgeBase
to search for Direct USB printing.
Jobs do not print
The printer is not ready to receive data
Make sure
Ready
or
Power Saver
appears on the
display before sending a job to print. Press
to
return the printer to the
Ready
state.
The specified output bin is full
Remove the stack of paper from the output bin, and
then press
.
The specified tray is empty
Load paper in the tray.
You are using the wrong printer driver or
are printing to a file
•
Verify you are using the printer driver
associated with the printer.
•
If you are using a USB port, make sure you are
running Windows 98/Me, Windows 2000,
Windows XP, or Windows Server 2003 and
using a Windows 98/Me, Windows 2000,
Windows XP, or Windows Server 2003
compatible printer driver.
Your MarkNet N8000 series internal print
server is not set up properly or is not
connected properly
Verify that you have properly configured the printer
for network printing.
See the drivers CD
or the Lexmark Web site for
information.
You are using the wrong interface cable,
or the cable is not securely connected
Make sure you are using a recommended interface
cable.
Make sure the connection is secure.
Held jobs do not print
A formatting error has occurred
•
Print the job. (Only part of the job may print.)
•
Delete the job.
•
Free up additional printer memory by scrolling
through the list of held jobs and deleting others
you have sent to the printer.
The printer has insufficient memory
•
Print the job. (Only part of the job may print.)
•
Delete the job.
•
Free up additional printer memory by scrolling
through the list of held jobs and deleting others
you have sent to the printer.
The printer has received invalid data
Delete the job.
Job takes longer than expected to
print
The job is too complex
Reduce the complexity of your print job by
eliminating the number and size of fonts, the number
and complexity of images, and the number of pages
in the job.