Lexmark X264 Service Manual

Lexmark X264 Manual

Lexmark X264 manual content summary:

  • Lexmark X264 | Service Manual - Page 1
    Revision: July 16, 2013 Lexmark™ X264dn, X363dn, X364dn, X364dw 7013-235 7013-432 7013-436 7013-43W • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States
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    or typographical errors. Changes services, except those expressly designated by the manufacturer, are the user's responsibility. Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software
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    the operator panel 2-2 Operator panel buttons 2-2 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-11 Paper jam error codes (200-series 2-11 Service error codes 2-17 Symptom tables 2-23 POST symptom table 2-23 iii
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    check 2-48 ADF paper jam service check 2-49 ADF feed errors service check 2-50 ADF Duplex service check 2-51 Modem / fax card service check 2-52 Fax transmission service check 2-53 Fax reception service check 2-55 Escalating a fax issue to second-level support 2-57 Diagnostic aids 3-1 Menu
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    duplex 3-10 Input Tray tests 3-11 Feed Tests 3-11 Output Bin Tests 3-11 Feed Tests 3-11 Sensor Test 3-11 Base Sensor Test 3-12 Printer Setup 3-12 Defaults 3-12 Page Counts 3-12 Serial Number 3-13 Model Name 3-13 Configuration ID 3-13 Enable Edge to Edge Copy 3-14 Reset 16 Scanner Tests
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    ADF paper jams 3-41 Updating printer firmware 3-42 Using a USB flash drive 3-42 Using a networked computer to update the MFP firmware over a network 3-42 Using FTP 3-42 Using the MFP's Web server 3-42 Using the host computer to update the MFP firmware over USB 3-43 Scanner theory 3-45 Duplex
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    removal 4-66 Paper input and duplex sensor assembly removal 4-67 Printhead removal 4-68 Rear door and cover removal 4-69 Rear exit guide assembly with sensor and reversing solenoid removal 4-71 Right side printer cover removal 4-73 Right side scanner cover removal 4-75 Toner level sensor
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    7013-XXX Assembly 6: Power cords 7-12 Index I-1 Part number index I-5 viii Service Manual
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    in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser Der Drucker erfüllt gemäß amtlicher Bestätigung der
  • Lexmark X264 | Service Manual - Page 10
    galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser. x Service Manual
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    utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd. Laser-melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et
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    sobre d'un nivell de classe I durant una operació normal, durant les tasques de manteniment d'usuari ni durant els serveis que satisfacin les condicions prescrites. xii Service Manual
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    7013-XXX Notices and safety information xiii
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    7013-XXX xiv Service Manual
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    and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be
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    çar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária. xvi Service Manual
  • Lexmark X264 | Service Manual - Page 17
    7013-XXX Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. • La informació pel
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    contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs). 3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems. 4. Repair information provides instructions for making printer adjustments
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    Conventions Note: A note provides additional information. Warning: A warning identifies something that might damage the product hardware or software. There are several types of caution statements: CAUTION A caution identifies something that might cause a servicer harm. CAUTION This type of caution
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    7013-XXX xx Service Manual
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    The Lexmark™ X364dw, X364dn, X363dn, and X264dn are monochrome laser printers designed for single users or small workgroups. Maintenance approach The diagnostic information in this manual leads to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service
  • Lexmark X264 | Service Manual - Page 22
    Scan/Email, Fax, Content, Darkness, Duplex/2- Cancel Start Fax Redial/Pause Resolution Options Hook 1@!. 2 ABC 3 DEF 4 5 JKL 6 MNO 7PQRS 8 TUV 9WXYZ * 0 # Shortcuts For more information on the operator panel, see "Overview of the operator panel and menus" on page 2-2. 1-2 Service Manual
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    7013-XXX Specifications Memory Item Standard memory card 256MB card Available daughter card slots Font card DLE 7013-235 7013-432 7013-436 7013-43W Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw 64MB 64MB 128MB 128MB 128MB 128MB 128MB 128MB x x x x x x x x 64MB x x x x x x
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    Print quality settings Item 7013-235 7013-432 7013-436 7013-43W Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw Image enhancement technology (IET) 2 Bits/pel ✔ ✔ ✔ /pel) • 4800 color quality (600 dpi x x x x with 4 bits/pel) 1200 dpi ✔ ✔ ✔ ✔ 1-4 Service Manual
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    -432 7013-436 7013-43W Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw Datastreams XPS x x x x PCL 6 emulation ✔ ✔ ✔ ✔ PostScript level 3 emulation ✔ ✔ ✔ ✔ NPAP ✔ ✔ ✔ ✔ PJL ✔ ✔ ✔ ✔ PPDS ✔ ✔ ✔ ✔ PDF (version 1.6) x ✔ ✔ ✔ PictBridge x x x x HTML
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    Lexmark X363dn Lexmark X364dn Lexmark X364dw Standard input sources Integrated 250-sheet tray 50-sheet MP feeder 1-sheet manual feed slot Optional input sources 250-sheet drawer 550-sheet drawer ✔ ✔ x ✔ ✔ x ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ x x ✔ ✔ ✔ ✔ Manual/integrated print duplex ADF scanner
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    mix media types within a tray. Source Input tray 1 (250-sheet tray) 2nd Drawer option (250-sheet drawer, 550-sheet drawer) Manual feeder slot Manual paper Manual envelope Sizes A4, A5, A6,JIS¹-B5, letter, legal, executive, oficio (Mexico)², folio², statement, universal A4, A5, JIS¹-B5, letter
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    , universal, custom scan type [x] Accepts any media type supported by the print engine * Capacity for 20 lb print media, unless otherwise noted. ** Use for occasional printing only. *** Grain short is recommended. Use rear exit for best results. ¹Japanese Industry Standard 1-8 Service Manual
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    dpi optical • Color depth - 24 bit RGB output, 8 bit/channel Flatbed document specifications • Document size- Up to A4 and letter 4.5" x 5.5" to 8.5"x11" (SEF) Flatbed speed 3 seconds to scan, 3 seconds to return Scanner operating environments • Temperature - 10C to 35C • Humidity - 15% RH to 85% RH
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    -JPG) Supported scan destinations • Temporary profile from a user's PC • Scan to PC via network TWAIN • Scan to PC using Web applet • Scan to E-Mail • Scan to USB (X364 models only) • Lexmark Scan Center Multiple copies 999 copies maximum Reduce/Enlarge (copy only) -25% to 400% 1-10 Service Manual
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    FAX specifications Fax memory Speed dial Transmission Color fax Fax from PC Caller ID Junk FAX blocking Tone/Pulse Fax forward Broadcasting External phone interface Manual mode Fax shortcuts Fax content Fax perseveration Halftoning 4 MB Flash (More than 320 pages based on ITU chart #1) User
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    code Error correction mode Enhanced Data Out Electrical Erasable Programmable Read-Only Memory External Network Adapter End of line Electrophotographic process Erasable programmable read-only memory Electrostatic Discharge Flatbed Facedown Field replaceable unit Face up 1-12 Service Manual
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    Diode Light emitting diode Long edge feed Lexmark Embedded Solution (applications) Laser Scanning Unit Low Voltage Low voltage power supply Magenta Megabyte Motor Driver Control Multifunction Device Multifunction Printer Message handling Motor interface Millimeter Modified modified read Multipurpose
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    Toner Patch Sensing Tandem Tray Module Total Volatile Organic Compound Universally Adjustable Tray Used Parts Return Universal Serial Bus Volts Volts alternating current Volts direct current Voice over internet protocol Volt Ohmmeter Vacuum Transport Belt XML Paper Specification Yellow 1-14 Service
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    following information: • A description of a problem. See "Symptom tables" on page 2-23. • Information from the operator panel of the printer. See "Overview of the operator panel and menus" on page 2-2. Copy Scan/Email Content Darkness Text Text/Photo Photo Fax Duplex/2-Sided Copy Copies Scale
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    copy, scan, e-mail, or fax quality • Choose from Text, Text/Photo, or Photo Enters the number of copies to print 4 Menu button Enters the administrative menus 5 LCD display screen 2-2 Service Manual Displays: • Scanning, copying, faxing, and printing options • Status messages • Error messages
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    printer functions are unavailable. Enters the shortcut screen Selects a dpi value for the scan (fax only button) Note: Press the right or left arrow buttons to scroll through the values, and then press select to enter a value. Changes the Original Size, Broadcast, Delayed Send, and Cancel settings
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    Note: The duplex 2-sided button is not available on all models. Adjusts the current darkness settings 25 Fax button 26 Scan/Email button Enters the fax function Fax Note: The fax button is not available on all models. Scan/Email Enters the scan or scan-to-e-mail function 2-4 Service Manual
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    all situations. These are accessed through the driver. Paper Menu Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading PostScript Menu Print PS Error Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets
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    up Fax Station number not set up. Insert Duplex Page in Tray Reload printed page in tray . Cancel Job appears if the job can be canceled. Install Tray or Cancel Printer detects that tray is missing, where x is 1 or 2. This message appears if job the job was begun, but the paper
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    34 Short Paper Remove the unrecognized USB hub/device from the USB port on the front of the printer. • Press Select ( ) to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message. • Check tray length and width guides to ensure paper
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    the user has allocated too much memory for one or more of the printer link buffers; however, modification of other printer settings Cancel Job - Reset Printer Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu. 38 Memory Full This message is displayed when the printer is
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    off and then back on to reset the printer. 54 Network Software Error The printer disables all communications to the associated network interface. No data may be received or sent from or to the associated interface. The user can program new firmware in the network using the USB port after this
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    . 84 Replace PC Kit 88 Cartridge Low This warning is displayed when the cartridge is low. Press Check to continue. 88 Cartridge Early Life Warning Scanner ADF cover open The cover to the ADF is open. • Close the ADF cover. If this doesn't remedy the problem, See "ADF cover open service check
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    Imaged page not expected page (bouncy passthru sensor) Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See "Media manual input sensor removal" on page 4-55. 200.08 Media reached
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    feed sensor. Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See "Media manual input sensor removal" on page 4-55. 200.15 UNRECOVERABLE NO GAP JAM. Engine detected no gap at
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    media being pre-staged in the source tray. 201.00 Paper jam between input and exit sensor Remove the media, realign the stock, and re-insert. Do not let the top sheets to go beyond the wear strips. Remove the toner cartridge/PC kit and check for obstructions between the input sensor and the fuser
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    by leading edge of page. Also Remove the PC kit and paper or debris at the input known as internal jam. sensor. 201.03 Video never started on the page at the input sensor within two inches after hitting the input sensor Check the printhead. See "Printhead service check" on page 2-43. 201.05
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    of the duplex unit. Replace it if necessary. 233.02 Feed error picking from the duplex. 233.03 Paper never reached the input sensor, but was detected at the manual feed sensor. 234.01 Duplex sensor covered during warm-up. 235.01 Invalid duplex media Check the media. Duplex supports A4, letter
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    sensor. Scanner jam, remove all originals from the scanner. A jam is detected at the ADF exit sensor. 294.06Remove all paper from the ADF. If the error recurs, see "ADF paper jam service check" on page 2-49. 294.06 ADF Backfeed Jam. A jam is detected at the ADF exit sensor. 2-16 Service Manual
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    -XXX Service error codes Service error codes are generally non-recoverable except in an intermittent condition when the printer can be put into POR to temporarily recover from the error condition. Error Description Action 8xx.xx Scanner service errors 840.01 Scanner disabled: the scanner is
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    service check" on page 2-46. Scanner Failure: pick roller engage failure Scanner Failure: pick roller disengage failure Scanner failure: lamp failure Front scan module output level error Front scan exceeds limits: rear excessive variability for Mono, Red, Green, or Blue. 2-18 Service Manual
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    , but its Configuration ID indicates that a hard drive shouldn't be present. Engine software service errors 902.xx 903.xx Engine software error Paperport link driver error Replace the controller board. See "Controller board service check" on page 2-26. 904.xx Interface violation by RIP 905.xx
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    Description Action Toner service errors 929.00 929.01 929.02 Toner sensor error No home window No sensor transition (closed) Remove the toner cartridge, and shake it Try a different toner cartridge, if possible. If the error persists, then replace the toner level sensor. See "Toner level sensor
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    emulation into the firmware card again. If this does not resolve the problem, then replace the firmware card and download the emulation again. Network errors 975.xx Unrecognizable network Call the next level of support. 976.xx Unrecoverable software error in network port Diagnostics information
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    network port Call the next level of support. 979.xx Flash parts failed while programing network port Other errors 980.xx Engine experiencing unreliable communication with the specified device Call the next level of support has detected an equipment check in its system card. 2-22 Service Manual
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    check" on page 2-27. See "Fuser service check" on page 2-29. See "Fuser service check" on page 2-29. See "Paper feed service checks" on page 2-31. Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will prevent POST from completing
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    not working. Fuser parts melted. Toner not fused to the media. Paper jams. Main motor noisy or not moving. Media skew. Printer not communicating with host. Front " on page 2-33. See "Dead machine service check" on page 2-28. See "Solving print quality problems" on page 2-40. 2-24 Service Manual
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    errors. 4. Check the MFP print quality by making a copy. 5. The print cartridge may be empty. Replace as necessary. Invalid fax partition, or fax partition too small. See "Format Fax Storage" on page 3-29. Some words on an incoming fax are stretched. The sending fax machine had a temporary jam
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    back of the book for more information. Controller board service check Controller board service check FRU Action Controller board assembly Warning: Do not replace the operator panel and controller board at the same time. Each card contains the printer settings. When either of these cards is new
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    cable fails continuity, then call the next level of support. Turn the printer on with the cable still unplugged, and verify the following still idle, then replace the fan. See "Fan removal" on page 4-22. Cover interlock switch service check Note: Make sure a print cartridge assembly is installed
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    : Pins Voltage CN201-6, 17, +24 V dc 19 CN201-10, 12, Ground 14, 16, 18 CN201-1,3, 5, +5 V dc 11,13, 15 • If voltages are not correct, then replace the LVPS/HVPS. • If voltages are correct, then check the controller board. See "Controller board service check" on page 2-26. 2-28 Service Manual
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    Fuser service check When toner is partially fused to the media, it is usually caused by low fuser temperature. The line voltage to the printer must be within the following limits: • 100 V ac-127 V ac for the 110 V model printer • 200 V ac-240 V ac for the 220 V model printer This printer uses a belt
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    resolved dust or paper that might be obstructing the sensors. Does this solve the problem? 3 Replace the media feed clutch. See "Media feed clutch removal" on page 4-51. Does this solve the problem? Problem resolved 2-30 Service Manual Go to step 3. Contact your next level of support.
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    If the buttons do not respond, then replace the operator panel. There is no test or repair for the faulty switches on the operator panel. Paper feed service checks Paper jam error indication during POST FRU Fuser (exit sensor) Input/duplex sensor Manual feed sensor Action If the exit sensor flag
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    (pick tires) tray 1 Paper feed (pick tires) tray 2 Tray 1 Tray 2 (option) Action Check tires for debris. If tires are new, then try reversing each on its hub. Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may be too wide when the stack is short. 2-32 Service Manual
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    these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer user's application/printer driver is set up correctly, and the correct USB cable is installed, but the printer still fails to print on command from the host computer, then replace
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    segments if the IP address 169.254? 8 POR the printer. Is the problem resolved 9 Reset the address on the printer to match the IP address on the driver. Did this resolve the issue? 10 Have the network admin verify that the printer and PC's IP address have identical subnet addresses. Are the subnet
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    this remedy the situation? 14 Have the network administrator check the network drop for activity. Is the drop functioning properly? Problem resolved Replace the controller board. See "Controller board removal" on page 4-13. 15 Is the printer on the same wireless network as Go to step 17. the other
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    roll gear. • If there is not continuity, then call the next level of service. Try a different toner cartridge and PC kit. • If those fail, then replace the LVPS/HVPS, controller board, or the printhead in that order. Also, see "Solving print quality problems" on page 2-40. 2-36 Service Manual
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    This is more noticeable as the toner cartridge nears end-of-life. FRU Toner cartridge (not a FRU) PC Kit (not a FRU) LVPS/HVPS Controller board Action Check the toner darkness setting in the driver. Try a lower setting. Make sure the toner cartridge and PC Kit are correctly installed and the high
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    the laser light path is not blocked. If toner cartridge is low, then try a new one. Make sure recommended media is being used. Check the media settings in the printer driver. A heavier media may require higher heat to properly fuse. Variation in image density horizontally across page FRU PC Kit
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    moist environments. With the printer off, check to make sure that the laser beam is not blocked. Inspect the toner cartridge and paper feed components, especially the drive coupler and drive gears for debris, binds, or damage. Toner on back of page FRU Photoconductor kit (not a FRU) Fuser Transfer
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    print media (see media types and sizes in the User's Guide). • Use MarkVision™ Professional to define the custom type setting for media type, media texture, or media weight. • The toner cartridge or PC Kit may be defective. Replace the PC Kit first, and recheck. Blurred characters Blurred images
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    setting from the printer driver. • Try a different type of paper. Media designed for copiers gives the best quality. • Replace the toner cartridge. • The print cartridge may be out of toner or defective. Replace the cartridge. • There may be a software error. Re-initialize the printer by turning it
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    problem is one of the following: • Computer • Software program • Cable • (USB only) A failed controller board. Replace card. Note: Test by unplugging USB and plugging it with the printer on. If the computer indicates "unknown device," then replace the controller board. If a 3.5K or more page toner
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    sheet of paper over the roll to prevent damage from finger oils or hand lotion. Check the springs in the left and right transfer roll bearings. Do not try to move the left spring. The bearing assemblies should support the transfer roll, applying evenly distributed forces to the PC drum. Replace the
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    correct, then try using Tray 2 again. If the printer error persists, then replace Tray 2. 840.xx service check Step 1 2 3 4 5 Questions / actions Yes POR the machine into configuration mode. Go to the disable scanner menu item. See "Disable Scanner" on page 3-31. Select "Enable ADF/FB -Enabled
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    to the disable scanner menu item. See "Disable Scanner" on page 3-31. Select "Enable ADF/FB -Enabled and press to save the change. POR the MFP to operating mode. Run a copy from the flatbed. Go to step 11. Did the 840.xx error recur? Replace the controller board. See Problem solved. "Controller
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    Networking service Is the page black? check" on page 2-34 Go to step 2. Is the copy an ADF scan Replace the flatbed unit. See "Flatbed removal" on page 4-24. Problem resolved. Did this resolve the issue? Flatbed motor service check No No issue. Properly connect the ribbon cable to J2. Replace
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    service check Step 1 2 3 4 5 6 Questions / actions Yes No POR the MFP. Does the CCD move and return to the home position? Problem solved. Go to step 2. Perform the home position sensor test. See "Scanner step 5. Properly connect the cable. Replace the controller board. See "Controller board
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    actions Do streaks appear on the middle of scans when using the ADF? Yes No Clean the ADF glass on the flatbed using a lint-free cloth. Kit 40X0392 is available for cleaning the glass on the flatbed. No issue to fix. Also, clean the separator roll and pad with a damp cloth. 2-48 Service Manual
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    Properly close the top cover. Go to step 5. Go to step 6. Replace the separator pad and ADF pick roll. Set the paper guides so they contact the edges of the paper. If the paper is jamming in the ADF, go to step 6. There is no issue. Go to step 9. Are the sensors working properly? Check the leading
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    . Go to step 7. Replace the ADF. See "ADF removal" on page 4-4. Problem resolved Go to step 6. Problem solved Set the paper guides so they contact the edges of the paper. If the paper is jamming in the ADF, see "ADF paper jam service check" on page 2-49. There is no issue. Go to step 6. Properly
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    ADF Duplex service check Step 1 2 Questions / actions Perform sensor 1, and sensor 2 sensor tests. See "Scanner Tests" on page sure pin 22 has continuity. Is there continuity on pin 22? 6 Replace the ADF. See "ADF Problem solved removal" on page 4-4. Does this fix the situation? 7013-XXX No
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    fax card service check Step 1 2 3 4 5 6 7 8 Questions / actions Yes Is the phone line properly connected to the modem card and the wall jack? Go to step 3. Properly connect the phone line to the modem card and wall jack. Problem resolved. Did this fix the problem ? Replace the modem card.
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    in the Administration menu. Did this fix the issue? 10 Is a dial prefix needed to get an outside line? Go to step 11. 11 Try sending a fax using a dial prefix. Did the fax transmit? Problem fixed. 12 Is the fax failing to send to one specific destination? Go to step 13. 13 Check the
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    will increase the signal strength by 1db. Recommended adjustment range is ±5 db (in 1db steps) from the default value. Did this fix the problem? Stop. Problem resolved. No Go to your second-level of support. See "Escalating a fax issue to second-level support" on page 2-57. 2-54 Service Manual
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    the other device. Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings submenu. Verify the Block No Name Fax user setting. Is it enabled? Go to step 16. Disable Block No Name Fax user setting. Did this fix the issue? Problem resolved. No Go to step 2. Go to step 3. Go to
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    on page 2-17. Perform the suggested resolution for the error. Did this fix the problem? Problem resolved. Problem resolved. No Go to step 19. Go to step 19. Go to step 20. Contact your second-level of support. See "Escalating a fax issue to second-level support" on page 2-57. 2-56 Service Manual
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    following displays: 3. Write down the type of connection, the type of error, and the job in which the error occurred. 4. In the Web browser address bar, type http://MFP ipaddress/se. 5. Click Report a Fax Problem (A). The fax check list displays. 6. Fill in the requested information. This is where
  • Lexmark X264 | Service Manual - Page 92
    7013-XXX 2-58 Service Manual
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    Web browser on a host PC, add /se to the printer IP address. 1. Turn off the MFP. 2. Press and hold Back ( ) and Left . While error displays on panel, press Back ( ) and Right ( ). This should be used only under the guidance of second-level support. See "Fax transmission service check" on page 2-53
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    duplex)" on page 3-10. Sensor Test See "Sensor Test (duplex)" on page 3-10. Duplex Feed 1 INPUT TRAY TESTS (if Tray 2 is installed) Feed Tests See "Feed Tests" on page 3-11. OUTPUT BIN TESTS Feed Tests See "Feed Tests" on page 3-11. Sensor Test See "Sensor Test" on page 3-11. 3-2 Service
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    Log Print Log Clear Log Scanner Tests ASIC Test Feed test Sensor Test EXIT DIAGNOSTICS See "Base Sensor Test" on page 3-12. See "Printer Setup" on page 3-12. exits Diagnostics mode, and Resetting the Printer displays. The printer performs a POR and returns to normal mode. Diagnostic aids 3-3
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    the Diagnostics menu. The following will display: REGISTRATION Top Margin Note: Pressing will display one margin setting per line below the REGISTRATION header. The REGISTRATION settings and values are: margin, changing the left margin does not compress or expand the image. 3-4 Service Manual
  • Lexmark X264 | Service Manual - Page 97
    ability to generate printed output from each of its installed input sources and to test the printer's current print quality. Input sources PRINT TESTS contains the following installed input sources: • Tray1 • Manual Feeder • MP Feeder Press or to scroll through the PRINT TESTS menu, and then press
  • Lexmark X264 | Service Manual - Page 98
    of a broad range of printer settings and tests the printer's ability to generate acceptable printed output. Press to print the report. Printing Quality Test Pages will display. Once started, the printing cannot be canceled and no buttons are active until the printing completes. 3-6 Service Manual
  • Lexmark X264 | Service Manual - Page 99
    one for each press. Note: If you press Stop ( ), you end the test. Press Stop ( ) to cancel printer displays: DRAM Test Testing... b. The printer initiates a POR of the printer, and the following screen is displayed: Resetting the Printer c. After the POR, the printer with errors. Initially
  • Lexmark X264 | Service Manual - Page 100
    The printer displays: CACHE Test Testing... b. The printer initiates a POR of the printer, and the following screen is displayed: Resetting the Printer c. with errors. Initially, 000000 is displayed. The maximum fall count is 999,999. 3. To stop the test, turn the printer off. 3-8 Service Manual
  • Lexmark X264 | Service Manual - Page 101
    Test on front and back. • The printer attempts to print the Quick Test Page from the default paper source. • Check the Quick Test Page for the correct offset between the placement of the first scan line on the front and back side of the duplexed sheet. For information about changing the margin
  • Lexmark X264 | Service Manual - Page 102
    Select ( ). 2. Select Sensor Test, and press Select ( ). The printer displays Sensor Test Testing.... The exit sensor (the optical sensor located in the return paper path) and the input sensor (the optical sensor located in the back part of the duplex unit) are tested and reported as Open or Closed
  • Lexmark X264 | Service Manual - Page 103
    or Continuous, and press Select ( ). • Single-a single sheet of blank paper is fed, and the test stops. • Continuous-sheets are fed continuously until printer's default input source feeds to the specific output bin. Press to select Single, or press and to select Continuous. The Single test feeds one
  • Lexmark X264 | Service Manual - Page 104
    Manual feed Value How to test Value opened/value Remove the cartridge, and toggle the narrow media closed actuator manually paper size, envelope size, PCL symbol set, code pages, and units of measure. Warning: Changing this setting resets the printer return to PRINTER SETUP. 3-12 Service Manual
  • Lexmark X264 | Service Manual - Page 105
    return to PRINTER SETUP. Engine Setting 1 through 4 Warning: Do not change these settings unless requested to do so by your next level of support. Model printer is manufactured. However, the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever the controller board is replaced
  • Lexmark X264 | Service Manual - Page 106
    each time that a user executes the Reset Fuser Count operation. See "Event Log" on page 3-27 for more information. This setting appears only if the Maintenance Warning and Intervention function is enabled in the printer Configuration ID. To reset the fuser count: 1. Select Printer Setup from Diag
  • Lexmark X264 | Service Manual - Page 107
    the amount of toner used when printing with a specific operating point. Each time this setting executes, the printer performs the following: • Calibrates its toner density sensor • Measures the reflectivity of its bare drum • Prints patches on the drum and measures the drum's reflectivity through
  • Lexmark X264 | Service Manual - Page 108
    printer information, including code versions • Time and date stamps • Page counts for most errors • Additional debug information in some cases The printed event log can be faxed to your next level of support LOG displays on the screen. Press Back ( ) to return to EVENT LOG. 3-16 Service Manual
  • Lexmark X264 | Service Manual - Page 109
    stop the test, press Back or Stop.If an error occurs during the test, Feed Test failed Flatbed:xxxx Scanner sensor tests Sensor ADF paper present FB cover closing Home sensor ADF cover open Scan 1st sensor Scan 2nd sensor Toggle state and description Closed: Paper not present in the ADF Open: Paper
  • Lexmark X264 | Service Manual - Page 110
    ( ). Starting Test displays. ADF Paper: Closed displays. 3. Press the ADF paper present sensor actuator (A) the top of the ADF unit. ADF Paper: Open should display if the sensor is working properly. A 4. Press Back ( ) to exit the test and return to the Scanner sensor tests. 3-18 Service Manual
  • Lexmark X264 | Service Manual - Page 111
    FB cover actuator (A). A 4. FB Cover: Open should display if the sensor is working properly. 5. Press Back ( ) to exit the test and return to the Scanner sensor tests. Home sensor test This test verifies the functionality of the home position sensor. To test this sensor, perform the following steps
  • Lexmark X264 | Service Manual - Page 112
    on the ADF sensor actuator (A) with a small, flatblade screwdriver. A 4. Press the Sensor 1 actuator (B) located in the ADF paper path. Sensor 1: Open should display if the sensor is working properly. B 5. Press Back ( ) to exit the test and return to the Scanner sensor tests. 3-20 Service Manual
  • Lexmark X264 | Service Manual - Page 113
    7013-XXX Sensor2 test This test verifies the functionality of scan sensor 2. To test this sensor, perform the following steps: 1. In the sensor test menu, press or to the sensor is working properly. B 5. Press Back ( ) to exit the test and return to the Scanner sensor tests. Diagnostic aids 3-21
  • Lexmark X264 | Service Manual - Page 114
    7013-XXX EXIT Diags Press Select ( ) to exit Diag Menu. The printer performs a power-on reset and returns to normal mode. 3-22 Service Manual
  • Lexmark X264 | Service Manual - Page 115
    the Registration menu, select the right margin setting. 5. To determine the margin setting, choose the value that is closest to the darkest bar on the center graph of the margin page. Add that value to the current right margin setting printed on the left hand side of the margin page. (The
  • Lexmark X264 | Service Manual - Page 116
    pencil to mark the screw through the printer while paper pick assembly) for wear, the paper path for obstructions, the fuser for proper setting, and the tray paper guides for fit to the media. Paper center so that the left side top edge aligns with the right side top edge. 3-24 Service Manual
  • Lexmark X264 | Service Manual - Page 117
    corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer and recheck. (See the left side of the figure below.) If the grid figure below.) 8. After obtaining a properly adjusted image on the paper, tighten all three screws. Note: The printhead must be aligned
  • Lexmark X264 | Service Manual - Page 118
    Erase" on page 3-30. See "Scanner Manual Registration" on page 3-30. See "Disable Scanner" on page 3-31. See "Font Sharpening" on page 3-32. See "USB Speed" on page 3-32. This selection exits Configuration Menu, and Resetting the Printer displays. The printer performs a POR and returns to normal
  • Lexmark X264 | Service Manual - Page 119
    to begin printing the log. Panel Menus Lets the system support person enable or disable the operator panel menus. Selecting On (the default) allows users to change values for the printer. Off disables the users' access to menus. If a user presses Menu ( ), they receive a message that the panel menus
  • Lexmark X264 | Service Manual - Page 120
    page 3-27. To reset factory defaults: 1. Select Reports from the Config Menu, and press Select ( ). 2. Select Factory Defaults, and press Select ( ). 3. Select Restore Base (for locally attached printers) or Restore STD NET (if you have integrated network support). Submitting Changes... appears on
  • Lexmark X264 | Service Manual - Page 121
    value is displayed, press . NumPad Job Assist This setting determines if a user can configure and initiate a job using the operator panels hard buttons. When activated, a user can choose a function (copy, fax, etc...), enter specific values for a limited number of settings and then initiate the job
  • Lexmark X264 | Service Manual - Page 122
    MFP's scanner unit. Registration should be performed whenever the ADF unit, flatbed unit, or controller card are replaced. To manually register the ADF perform the following steps: 1. In the Configuration Menu, scroll to the Scanner Manual margin values one pixel in values one pixel in the duplex
  • Lexmark X264 | Service Manual - Page 123
    manually register the flatbed, perform the following steps: 1. In the Configuration Menu, scroll to the Scanner Manual Each button press moves the margin values one pixel in the respective direction. 9. Press Scanner This menu item is used to disable the MFP scanner if it is malfunctioning. The MFP
  • Lexmark X264 | Service Manual - Page 124
    MFP. The settings are Auto, which is the default, and Full. Full forces the USB port to tun at full speed. Exit Config Menu With the Exit Config menu item displayed, press Select ( ) to exit the Configuration Menu. The printer performs a power-on reset and returns to normal mode. 3-32 Service Manual
  • Lexmark X264 | Service Manual - Page 125
    Code Revision Info Network Code Level - Displays network code level Network Compile Info - Displays compile information Printer Code Level - Displays printer code information Printer Compile Info - Displays compile information History Print History Mark History History Mode MAC Set Card Speed LAA
  • Lexmark X264 | Service Manual - Page 126
    the tray into the printer. • Make sure paper guides are positioned before loading the paper or specialty media. • Guide available on the Lexmark Web site at www.lexmark.com for more information about which media provides optimum results for the current printing environment. 3-34 Service Manual
  • Lexmark X264 | Service Manual - Page 127
    from the printer. 2. If there is a paper jam, then remove the paper jam. 3. If there is not a paper jam, then open the front door, and remove the photoconductor kit and toner cartridge. 4. Lift the flap at the front of the printer, and remove any jammed sheets. 5. If there is not a paper jam at the
  • Lexmark X264 | Service Manual - Page 128
    jam CAUTION The fuser and the area inside of the printer near the fuser may be hot. Allow the surface to cool before removing media from this area. 1. Open the front door. 2. Open the rear door. 3. Remove the paper jam. 4. Close the rear door. 5. Close the front door, and press . 3-36 Service Manual
  • Lexmark X264 | Service Manual - Page 129
    press . 234 paper jam A single jam or multiple jams are in the duplex area of the printer when the printer is turned on. To locate and remove the jammed sheets, complete all steps in "231 paper jam" on page 3-36 and "233 paper jam" on page 3-37. 235 paper jam 1. Gently pull the jammed sheet out of
  • Lexmark X264 | Service Manual - Page 130
    7013-XXX 242 paper jam 1. Remove the optional paper tray from the printer. 2. Remove the paper jam. 3. Reinstall the optional paper tray, and press . 3-38 Service Manual
  • Lexmark X264 | Service Manual - Page 131
    , then complete the following steps: 1. Open the front door, and remove the photoconductor kit and toner cartridge. 2. Lift the flap at the front of the printer, and remove any jammed sheets of paper that are short lengths of paper. 3. Align, and insert the unit. 4. Close the front door, and press
  • Lexmark X264 | Service Manual - Page 132
    7013-XXX 290-294 paper jams 1. Remove all original documents from the ADF. 2. Open the ADF cover. 3. Unlock the separator roll. 4. Remove the separator roll. 3-40 Service Manual
  • Lexmark X264 | Service Manual - Page 133
    7013-XXX 6. Reinstall the separator roll, and lock into place. 7. Close the ADF cover, and press . 291.xx ADF paper jams 1. Remove all original documents from the ADF input tray. 2. Remove the ADF input tray. See "ADF input tray removal" on page 4-8. 3. Remove the original from
  • Lexmark X264 | Service Manual - Page 134
    on the operator panel. The printer must be in a Ready state in order to perform the code update. A MFP that is in Invalid Code Mode canot be updated via the USB thumbdrive Warning: Before performing a firmware update on the device, contact your second level support to confirm, or obtain the
  • Lexmark X264 | Service Manual - Page 135
    USB flash utility that can also be used to update firmware from a host computer via USB. To use any USB flashing utility, the MFP must be installed on the host computer so a USB virtual printer port can be established on the host computer. The virtual printer port is needed so the host computer can
  • Lexmark X264 | Service Manual - Page 136
    7013-XXX 3. Select the MFP from the list of printers installed on the computer. 4. Press Start. 5. Repeat these steps for every file you are updating on the MFP. 3-44 Service Manual
  • Lexmark X264 | Service Manual - Page 137
    sensors to determine the media's position in the paper path during the scan process. The following steps are performed in creating a duplex scan on the duplex ADF. 1. The scanner control unit, on the controller board receives a command to create a scan, fax, or copy. 2. A signal is sent to the ADF
  • Lexmark X264 | Service Manual - Page 138
    exit roll pulls the paper back into the ADF. The transport roll then moves the media to the duplex sensor. When the duplex sensor is actuated, the exit roll stops. Also, the duplex sensor indicates that this is the second side of the media to be scanned. 12. After actuating the duplex sensor, the
  • Lexmark X264 | Service Manual - Page 139
    instructions below in addition to all the usual precautions, such as turning off power before removing logic cards: • Keep the ESD-sensitive part in its original shipping container (a special "ESD bag") until the part is ready to be installed into the printer -sensitive part on the MFP cover or on a
  • Lexmark X264 | Service Manual - Page 140
    cables from the printer to prevent damage during service. • Unless otherwise stated, reinstall the parts in reverse order of removal. • When reinstalling a part held with several screws, start all screws before final tightening. • Remove the paper tray and print cartridge before proceeding with
  • Lexmark X264 | Service Manual - Page 141
    ACM pick tires. Warning: Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then it can become disengaged and interfere with the paper tray. The tray may go in but will not come out, and will render the printer non-serviceable. 3. After the ACM
  • Lexmark X264 | Service Manual - Page 142
    from the flatbed. 3. While lifting the ADF, use a flatblade screwdriver to pry open the two tabs of the Simplex, or the three tabs (A) of the Duplex on the bottom of the ADF cover. 4. Remove the ADF rear cover from the ADF assembly. Note: Save the ADF rear cover for use on
  • Lexmark X264 | Service Manual - Page 143
    6. Carefully pull the ADF cable and grommet (D) away from the ADF assembly. 7013-XXX 7. Lift the ADF to an upright position. 8. Use a screwdriver to release the left hinge (E) from the flatbed unit. Repair information 4-5
  • Lexmark X264 | Service Manual - Page 144
    7013-XXX 9. Remove the ADF assembly. Note: Perform the ADF registration procedure after installing the new ADF unit. See "Scanner Manual Registration" on page 3-30. 4-6 Service Manual
  • Lexmark X264 | Service Manual - Page 145
    ADF cable removal 1. Remove the flatbed. See "Flatbed removal" on page 4-24. 2. Remove the ground screw (A). 7013-XXX A 3. Disconnect the ADF cable from J4 on the controller board. 4. Un-route the ADF cable from the scanner tub frame assembly. 5. Remove the ADF cable. Repair information 4-7
  • Lexmark X264 | Service Manual - Page 146
    7013-XXX ADF input tray removal 1. Firmly grasp the ADF input tray on both sides. 2. Pull the ADF input tray out of the ADF. 4-8 Service Manual
  • Lexmark X264 | Service Manual - Page 147
    on page 4-29. 3. Remove the right side scanner cover. See "Right side scanner cover removal" on page 4-75. 4. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 5. Remove the left side scanner cover. See "Left side scanner cover removal" on page 4-35. 6. Remove
  • Lexmark X264 | Service Manual - Page 148
    7013-XXX 10. Remove the two screws (C) from the left side of the scanner tub frame assembly. C 11. Lift the ADF scanner assembly, and remove. 4-10 Service Manual
  • Lexmark X264 | Service Manual - Page 149
    7013-XXX ADF separator pad removal 1. Remove the ADF separator roll. See "ADF separator roll assembly removal" on page 4-12. 2. Pinch the two tabs on each side of the pad inward. 3. Tilt the pad up, and lift it out of the ADF assembly. Repair information 4-11
  • Lexmark X264 | Service Manual - Page 150
    7013-XXX ADF separator roll assembly removal 1. Lift the locking lever (A). A 2. Slightly lift the separator roll assembly, and pull it out of the mount (B) on the opposite side. B 4-12 Service Manual
  • Lexmark X264 | Service Manual - Page 151
    7013-XXX Controller board removal 1. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 2. Remove the fax card. See "Fax card removal" on page 4-23. 3. Disconnect all cables from the controller board. 4. Remove the eight screws (A) from the controller board. A
  • Lexmark X264 | Service Manual - Page 152
    removal 1. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 2. Disconnect the cable (A) from J6 on the controller board. 3. Use a #1 Phillips screwdriver to remove the screw (B) holding the sensor. B A 4. Remove the cover open sensor. 4-14 Service Manual
  • Lexmark X264 | Service Manual - Page 153
    door assembly. See "Lower access door assembly removal" on page 4-37. 3. Remove the left side printer cover. See "Left side printer cover removal" on page 4-33. 4. Remove the right side cover. See "Right side printer cover removal" on page 4-73. 5. Remove the three screws (A) from the right side of
  • Lexmark X264 | Service Manual - Page 154
    removal" on page 4-73. 2. Remove the LVPS/HVPS. See "LVPS/HVPS removal" on page 4-39. 3. Place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4. Remove the three screws (A) from the shield. A 5. Remove the four screws (B) from the duplex. B 4-16 Service Manual
  • Lexmark X264 | Service Manual - Page 155
    6. Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer. 7013-XXX 7. Remove the duplex. Repair information 4-17
  • Lexmark X264 | Service Manual - Page 156
    7013-XXX Duplex ADF rear cover removal 1. While lifting the ADF, use a flatblade screwdriver to pry open the three tabs (A) on the bottom of the ADF cover. A 2. Lift and remove the rear cover from the ADF assembly. 4-18 Service Manual
  • Lexmark X264 | Service Manual - Page 157
    /main motor gear drive interface removal 1. Remove the LVPS/HVPS. See "LVPS/HVPS removal" on page 4-39. 2. Remove the duplex. See "Duplex removal" on page 4-16. 3. Remove the main motor gear drive. See "Main motor gear drive removal" on page 4-42. 4. Remove the e-clip (A) from the gear. 5.
  • Lexmark X264 | Service Manual - Page 158
    7013-XXX 6. Remove the screw (D) from the gear (E). 7. Remove the plastic bushing (F). 4-20 Service Manual
  • Lexmark X264 | Service Manual - Page 159
    8. Use a screwdriver to loosen the retainer clip (G) from the gear. 7013-XXX 9. Remove the gear (H). Repair information 4-21
  • Lexmark X264 | Service Manual - Page 160
    7013-XXX Fan removal 1. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 2. Disconnect the cable (A) from J13 on the controller board, and remove the two screws (B) holding the fan to the right side frame. B 3. Remove the fan. A B 4-22 Service Manual
  • Lexmark X264 | Service Manual - Page 161
    manufacturer's instructions and local regulations. 1. Remove the rear door and cover. See "Rear door and cover removal" on page 4-69. 2. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 3. Remove the two screws (A) securing the fax card to the printer frame
  • Lexmark X264 | Service Manual - Page 162
    Toner level sensor removal" on page 4-77. 2. Remove the left side scanner cover. See "Left side scanner cover removal" on page 4-35. 3. Remove the right side scanner cover. See "Right side scanner cover removal" on page 4-75. 4. Remove the right side printer the controller board. 4-24 Service Manual
  • Lexmark X264 | Service Manual - Page 163
    9. Remove the torroid (C) from the ribbon cable. 7013-XXX 10. Lift the scanner, and remove all cables. 11. Remove the scanner. Repair information 4-25
  • Lexmark X264 | Service Manual - Page 164
    the old flatbed and attach it to the new flatbed. 2. Route the CCD ribbon cable through the guide as shown below. 3. Install the large torroid from the old ribbon cable onto the CCD ribbon cable as shown above. 4. Route the flatbed motor cable
  • Lexmark X264 | Service Manual - Page 165
    7013-XXX 5. Route the flatbed motor cable and the home sensor cables under the ribbon cable folding guide (E) and torroid (F). 6. After the cables are folded and routed, the flatbed assembly should look like the picture below. Repair information 4-27
  • Lexmark X264 | Service Manual - Page 166
    7013-XXX Front door access cover blank removal 1. Remove the nameplate blank cover. See "Nameplate blank cover removal" on page 4-64. 2. Remove the two screws (A). A 3. Remove the front door access cover blank. 4-28 Service Manual
  • Lexmark X264 | Service Manual - Page 167
    Front scanner cover removal 1. Use a flathead screwdriver to pry the front scanner cover away from the printer. Note: Be careful to not mar the finish of the printer. 2. Pull the scanner cover away from the operator panel. 7013-XXX 3. Remove the front scanner cover. Repair information 4-29
  • Lexmark X264 | Service Manual - Page 168
    7013-XXX Fuser removal 1. Remove the rear exit guide. See "Rear exit guide assembly with sensor and reversing solenoid removal" on page 4-71. 2. Remove the two screws (A). 3. Partially pull the fuser forward for better access. 4-30 Service Manual
  • Lexmark X264 | Service Manual - Page 169
    4. Push in on the cable connector cover (B), and remove. 5. Disconnect the AC cable (C). 7013-XXX C B 6. Disconnect the thermistor cable (D). D Repair information 4-31
  • Lexmark X264 | Service Manual - Page 170
    7013-XXX 7. Disconnect the exit sensor cable (E) from the controller board. E 8. Remove the fuser. Note: • Be careful to not damage the gears during the fuser installation. • Be sure to reinstall the AC cable during the fuser installation. 4-32 Service Manual
  • Lexmark X264 | Service Manual - Page 171
    cover removal 1. Remove the rear door and cover. See "Rear door and cover removal" on page 4-69. 2. Remove the left side scanner cover. See "Left side scanner cover removal" on page 4-35. 3. Remove the screw (A) from the font of the printer. A 4. Press in on the tabs (B). B Repair information 4-33
  • Lexmark X264 | Service Manual - Page 172
    7013-XXX 5. Swing the left side printer cover out, and lift to remove. 4-34 Service Manual
  • Lexmark X264 | Service Manual - Page 173
    7013-XXX Left side scanner cover removal 1. Remove the front scanner cover. See "Left side scanner cover removal" on page 4-35. 2. Remove the screw (A) from the front of the printer. A 3. Remove the screw (B) from the rear of the printer. B Repair information 4-35
  • Lexmark X264 | Service Manual - Page 174
    7013-XXX 4. Lift up on the ADF scanner cover, and disconnect the left side scanner cover. 5. Remove the left side scanner cover. 4-36 Service Manual
  • Lexmark X264 | Service Manual - Page 175
    Lower access door assembly removal 1. Remove the MPF tray. See "MPF tray removal" on page 4-61. 2. Disconnect the right door hinge (A) from the printer frame. 7013-XXX A 3. Disconnect the left door hinge (B) from the printer frame. B Repair information 4-37
  • Lexmark X264 | Service Manual - Page 176
    7013-XXX 4. Disconnect the fuser link (C). C 5. Remove the lower access door assembly. 4-38 Service Manual
  • Lexmark X264 | Service Manual - Page 177
    and cover removal" on page 4-69. 2. Remove the left side printer cover. See "Left side printer cover removal" on page 4-33. 3. Place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4. Disconnect the fuser power cable (A). A 5. Remove the two screws (B) from
  • Lexmark X264 | Service Manual - Page 178
    7013-XXX 6. Lift the LVPS/HVPS, and disconnect the three cables (D). D Note: Squeeze the clip to remove the cables from their connectors (E). E 4-40 Service Manual
  • Lexmark X264 | Service Manual - Page 179
    7. Disconnect the transfer roll cable (F). 7013-XXX F 8. Lift and remove the LVPS/HVPS. Repair information 4-41
  • Lexmark X264 | Service Manual - Page 180
    cover. See "Left side printer cover removal" on page 4-33. 2. Disconnect the fuser link (A) from the front access door. A 3. Place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4. Remove the four screws (B) from the main motor gear drive. B 4-42 Service Manual
  • Lexmark X264 | Service Manual - Page 181
    5. Lift the gear drive, and disconnect the main motor gear drive cable (C). 7013-XXX 6. Remove the main motor gear drive. Repair information 4-43
  • Lexmark X264 | Service Manual - Page 182
    door, and disconnect the fuser link (A). A 3. Place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4. Remove the four screws (B) from the main motor gear drive. B 5. Rotate the main motor gear drive enough to access the manual feed solenoid. 4-44 Service Manual
  • Lexmark X264 | Service Manual - Page 183
    7013-XXX 6. Use a screwdriver to remove the e-clip (C) from the manual feed clutch. Note: The picture below shows the E260d, E260dn printer. The manual feed clutch removal is the same for the MFP models. C 7. Remove the manual feed clutch (D). D Repair information 4-45
  • Lexmark X264 | Service Manual - Page 184
    4-73. 2. Remove the duplex. See "Duplex removal" on page 4-16. 3. Open the front access door, and place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4. Remove the two screws (A). A 5. Remove the three screws (B) from the left door mount. B 4-46 Service Manual
  • Lexmark X264 | Service Manual - Page 185
    with a spring hook. 7. Reinstall the left door mount, and place the printer on its top. Note: Be careful to not mar the finish of the printer. 8. Disconnect the cable (D) from J25 on the controller board, and remove the manual feed solenoid. Installation note: Install the two screws holding the new
  • Lexmark X264 | Service Manual - Page 186
    "Media feed clutch removal" on page 4-51. Warning: Do not cut the media feed clutch cable (leave the media feed clutch hanging). 6. Use a screwdriver to pop the shaft retainer tab (A) loose from the ACM feed shaft. 7. Use a small pair of pliers to remove the shaft retainer tab. 4-48 Service Manual
  • Lexmark X264 | Service Manual - Page 187
    8. Use a screwdriver to pop the inner shaft lock (B) loose. 7013-XXX 9. Remove the inner shaft lock (C). Repair information 4-49
  • Lexmark X264 | Service Manual - Page 188
    7013-XXX 10. Pull out the auto compensator shaft, and remove the spring (D). 11. Remove the auto compensator shaft. 12. Disconnect the spring (E) from the cylinder. E 13. Remove the media ACM ASM feeder. 4-50 Service Manual
  • Lexmark X264 | Service Manual - Page 189
    7013-XXX Media feed clutch removal 1. Remove theleft cover. See "Left side printer cover removal" on page 4-33. 2. Remove the main motor gear drive. See "Main motor gear drive removal" on page 4-42. 3. Carefully remove the e-clipthat secures
  • Lexmark X264 | Service Manual - Page 190
    the clutch cable into the motor cavity. Pull up the cable to remove any slack. 8. Remove any shrink tubing that is holding the wires together. Warning: Do not strip the insulation off the red and black wires. The connectors will not work if the insulation is removed. 4-52 Service Manual
  • Lexmark X264 | Service Manual - Page 191
    the clutch, and cut the clutch cable. 7013-XXX 3. Install the new media clutch on the ACM drive shaft. 4. Insert the red wire from the printer into the wire splice connector. 5. Insert the red wire from the clutch into the wire splice connector. Repair information 4-53
  • Lexmark X264 | Service Manual - Page 192
    8. Tuck the connectors securely above the duplex guide. Note: If needed, use a wire tie to secure the cable in place. Make sure the tie does not interfere with the paper path. 9. Reinstall the gear drive. 10. Print the menu pages to test the printer. 11. Reinstall the left cover. 4-54 Service Manual
  • Lexmark X264 | Service Manual - Page 193
    7013-XXX Media manual input sensor removal 1. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 2. Place the machine on its side. Note: Be careful to not mar the finish of the printer. 3. Disconnect the sensor cable (A) from J26 (MPFS) on the controller board.
  • Lexmark X264 | Service Manual - Page 194
    7013-XXX Reinstallation note: • Prop open the duplex door, and insert the hook end of the spring hook through the frame opening (C) from the controller board frame. F Note: If the cable is not properly installed in its retainers, then the loose cable will obstruct the paper path. 4-56 Service Manual
  • Lexmark X264 | Service Manual - Page 195
    7013-XXX Warning: Check to make sure the duplex paper jam door is in its proper position. If it is not, then the paper tray will become lodged and the printer will need to be replaced. Repair information 4-57
  • Lexmark X264 | Service Manual - Page 196
    7013-XXX Multipurpose feeder (MPF) removal 1. Open the front access door. 2. Remove the four screws (A) from the upper front guide. A 3. Remove the upper front guide. 4. Remove the two screws (B). B 4-58 Service Manual
  • Lexmark X264 | Service Manual - Page 197
    , and pull up on the MPF by the steel shaft until the MPF lifts from its hinges. Note: The picture below shows the E460dn, E460dw printer. The multipurpose feeder removal is the same for all MFP models. 6. Disconnect the MPF from the lower front cover. Repair information 4-59
  • Lexmark X264 | Service Manual - Page 198
    7013-XXX 7. Open the front access door, and remove the lower paper guide. 4-60 Service Manual
  • Lexmark X264 | Service Manual - Page 199
    MPF tray removal 1. Open the lower front cover. 2. Remove the four screws (A). A 3. Disconnect the MPF tray, and remove. 7013-XXX Repair information 4-61
  • Lexmark X264 | Service Manual - Page 200
    side printer cover removal" on page 4-33. 2. Remove the duplex. See "Duplex removal" on page 4-16. 3. Disconnect the cable (A) from J29 on the controller board. 4. Place the printer on its right side. Note: Be careful to not damage any cables or mar the finish of the printer. 4-62 Service Manual
  • Lexmark X264 | Service Manual - Page 201
    5. Remove the three screws (B) from the left side of the printer. 7013-XXX 6. Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D). 7. Lift and remove the multipurpose feeder (MPF) feed clutch. Repair information 4-63
  • Lexmark X264 | Service Manual - Page 202
    7013-XXX Nameplate blank cover removal 1. Open the front cover. 2. Remove the three screws (A) from the top of the front cover. A 3. Remove the nameplate blank cover. 4-64 Service Manual
  • Lexmark X264 | Service Manual - Page 203
    " on page 4-29. 2. Remove the right side scanner cover. See "Right side scanner cover removal" on page 4-75. 3. Remove the left side scanner cover. See "Left side scanner cover removal" on page 4-35. 4. Remove the screw (A) from the front of the printer. A 5. Lift the operator panel, and disconnect
  • Lexmark X264 | Service Manual - Page 204
    cable removal 1. Remove the ADF scanner assembly. See "ADF scanner assembly removal" on page 4-9. 2. Disconnect the operator panel cable from J14 on the controller board. 3. Un-route the operator panel cable from the scanner tub frame assembly. 4. Remove the operator panel cable. 4-66 Service Manual
  • Lexmark X264 | Service Manual - Page 205
    7013-XXX Paper input and duplex sensor assembly removal 1. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 2. Remove the duplex. See "Duplex removal" on page 4-16. 3. Remove the two screws (A) from the sensors. A 4. Disconnect the sensor cable (B) from J30
  • Lexmark X264 | Service Manual - Page 206
    . A 4. Remove the three screws (B). Note: Use a pencil to mark the screw locations of the printhead on the metal frame. Align the new printhead relative to the location of the old printhead. See "Printhead assembly mechanical adjustment" on page 3-24. B 5. Remove the printhead. 4-68 Service Manual
  • Lexmark X264 | Service Manual - Page 207
    Rear door and cover removal 1. Open the rear door. 2. Pull the rear door up at an angle, disconnect the door from the notch (A), and remove. 7013-XXX A 3. Remove the two screws (B) from the top of the rear cover. B Repair information 4-69
  • Lexmark X264 | Service Manual - Page 208
    7013-XXX 4. Tilt the rear cover, and lift to remove. 4-70 Service Manual
  • Lexmark X264 | Service Manual - Page 209
    7013-XXX Rear exit guide assembly with sensor and reversing solenoid removal 1. Remove the top printer cover. See "Top printer cover removal" on page 4-78. 2. Remove the rear door and cover. See "Rear door and cover removal" on page 4-69. 3. Disconnect the narrow media sensor
  • Lexmark X264 | Service Manual - Page 210
    7013-XXX 5. Remove the solenoid cable (C) through the opening. 6. Remove the narrow media sensor cable (D) through the opening. 7. Remove the rear exit guide assembly. Note: Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation. 4-72 Service Manual
  • Lexmark X264 | Service Manual - Page 211
    7013-XXX Right side printer cover removal 1. Remove the rear door and cover. See "Rear door and cover removal" on page 4-69. 2. Remove the front scanner cover. See "Front scanner cover removal" on page 4-29. 3. Remove the right side scanner cover. See "Right side scanner cover removal" on page 4-75.
  • Lexmark X264 | Service Manual - Page 212
    7013-XXX 5. Press in on the tabs (B), and swing the right side printer cover out. B B 6. Lift the right side printer cover, and remove. 4-74 Service Manual
  • Lexmark X264 | Service Manual - Page 213
    7013-XXX Right side scanner cover removal 1. Lift the ADF scanner cover, and remove the front scanner cover. See "Front scanner cover removal" on page 4-29. 2. Remove the screw (A) from the front of the printer. A 3. Remove the screw (B) from the rear of the printer. B Repair information 4-75
  • Lexmark X264 | Service Manual - Page 214
    7013-XXX 4. Disconnect the right side scanner cover from the printer, and remove. 4-76 Service Manual
  • Lexmark X264 | Service Manual - Page 215
    the controller board. 4. Squeeze the lower tabs (B) of the toner level sensor, and push it from its holder. B A 5. Remove the toner level sensor through the inside of the printer. Note: The toner level sensor must be installed properly, or the printer will not function. Repair information 4-77
  • Lexmark X264 | Service Manual - Page 216
    7013-XXX Top printer cover removal 1. Remove the ADF scanner assembly. See "ADF scanner assembly removal" on page 4-9. 2. Open the front access door. 3. Lift the top printer cover, and remove. 4-78 Service Manual
  • Lexmark X264 | Service Manual - Page 217
    7013-XXX Transfer roll removal Note: A flashlight may be useful to remove the transfer roll. 1. Open the front access door. 2. At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when the holder is unlatched. 3. At the left side of the transfer
  • Lexmark X264 | Service Manual - Page 218
    7013-XXX Upper front guide assembly removal 1. Open the front access door. 2. Remove the four screws (A) from the upper front guide. A 3. Remove the upper front guide. 4-80 Service Manual
  • Lexmark X264 | Service Manual - Page 219
    Wear strip (tray 1 and 250-sheet tray 2) removal 1. Hold the tray with the bottom up. 2. Use a spring hook to disconnect the strip from the top of the tray. 7013-XXX 3. Remove the strip from inside the tray. Repair information 4-81
  • Lexmark X264 | Service Manual - Page 220
    2) removal 1. Use a spring hook to disconnect the strip from the top of the tray. 2. Life the strip, and remove. Note: When replacing the strip (for all trays): • Carefully insert the strip from the top of the tray, and of the strip is installed toward the bottom of the tray. 4-82 Service Manual
  • Lexmark X264 | Service Manual - Page 221
    7013-XXX Wireless antenna removal 1. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 2. Disconnect the wireless card cable (A) from the wireless card. A 3. Remove the two screws (B) from the antenna. B 4. Remove the wireless antenna.
  • Lexmark X264 | Service Manual - Page 222
    card removal 1. Remove the right side printer cover. See "Right side printer cover removal" on page 4-73. 2. Remove the wireless antenna. See "Wireless antenna removal" on page 4-83. 3. Pinch the standoff (A) with a pair of needle-nosed pliers to remove the wireless card. A 4-84 Service Manual
  • Lexmark X264 | Service Manual - Page 223
    5 6 7 Number 1 2 3 4 5 6 7 8 Part Front door release button Printer control panel Automatic document feeder (ADF) Controller board door Front door Multipurpose feeder door Note: This could be the manual feeder door, depending on the printer model. Standard 25-sheet tray (Tray 1) Standard exit bin
  • Lexmark X264 | Service Manual - Page 224
    -XXX Rear view 1 2 3 4 6 5 8 7 Number 1 2 3 4 5 6 7 8 Part Rear door Ethernet port Wireless antenna Note: The wireless antenna appears on wireless models only. Fax ports Note: Fax ports appear on fax models only. USB port Printer power cord socket Power switch Locking device 5-2 Service Manual
  • Lexmark X264 | Service Manual - Page 225
    Controller board connector pin values 7013-XXX Locations and connections 5-3
  • Lexmark X264 | Service Manual - Page 226
    with only one connector at a time unplugged to expose the pins. Always disconnect and connect with the printer power V dc Ground 5 V dc Toner patch sensor 1 V dc Ground 5 V dc > 0 V dc Hsync (Printhead) 5 V dc Ground 24 V dc Duplex solenoid 24 V dc, 0V Ground 5-4 Service Manual
  • Lexmark X264 | Service Manual - Page 227
    1 2 J28 1 2 J29 1 2 J30 1, 4 2, 5 3, 6 J31 1, 4 2 6 Scan-imaging connectors J1 1 2 3 J2 1 2 3 4 5 6 7 8 9 10 11 12 J2 0V dc unplugged 24 V dc Manual clutch solenoid 24 V dc, 0V dc unplugged 1.1 V dc, 5V dc unplugged Duplex/paper in 5 V dc Ground 3.3
  • Lexmark X264 | Service Manual - Page 228
    PAP_PRES_C ADF_CVR_C FIRST_SCAN_C FB_CVR_C SOL_EN_2 FAX_CS Ground SPI_DI Ground SPI_DOUT Ground SPI_SCLK Ground FAX_INT +5V RESET_TO_MODEM +3.3V +3.3V NC_J25_J4 FBAFBA FBB FBB- ADF Connector description Fax Flatbed motor 5-6 Service Manual
  • Lexmark X264 | Service Manual - Page 229
    cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Lubrication specifications FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis. Use of lubricants other than
  • Lexmark X264 | Service Manual - Page 230
    is recommended every 120,000 pages. Note: The kit includes: • Fuser (P/N 40X5346) • Tray 1 ACM feed tires (P/N 40X5451) Transfer roll (P/N 40X5364) ADF Maintenance kit ADF separator roll ADF separator pad Exit guide Part number 40X5402 40X5807 40X7545 40X8419 40X5372 6-2 Service Manual
  • Lexmark X264 | Service Manual - Page 231
    contained in a parts packet. • Model information used in the parts catalog. Machine type and model 7013-235 7013-432 7013-436 7013-43W Description X264dn X363dn X364dn X364dw Parts catalog 7-1
  • Lexmark X264 | Service Manual - Page 232
    7013-XXX Assembly 1: Covers 7-2 Service Manual
  • Lexmark X264 | Service Manual - Page 233
    Assembly 1: Covers AsmIndex 1-1 2 3 4 4 5 5 6 7 8 9 10 11 12 13 Part number 40X5614 40X5377 40X5375 40X5398 40X5399 40X5394 40X5395 40X2855 40X5382 40X5381 40X5379 40X5448 40X5806 40X5778 40X5374 Units/ mach Units/ FRU Description 1 1 Top cover assembly 1 1 Rear upper and lower cover
  • Lexmark X264 | Service Manual - Page 234
    7013-XXX Assembly 2: Scanner 7-4 Service Manual
  • Lexmark X264 | Service Manual - Page 235
    Units/ FRU 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description ADF input tray ADF rear simplex cover ADF rear duplex cover Flatbed assembly Right scanner cover ADF cable Tub cover Operator panel cable USB cable Operator panel X264/X364 Operator panel X264
  • Lexmark X264 | Service Manual - Page 236
    Bezel (Simplified Chinese OP X364) Bezel (ASM op panel SB X264) Bezel (ASM op panel SB X363) Bezel (ASM op panel SB X364) Left scanner cover Simplex ADF Duplex ADF ADF separator pad ADF separator roll Flatbed cushion (simplex ADF) Flatbed cushion (duplex ADF) ADF maintenance kit 7-6 Service Manual
  • Lexmark X264 | Service Manual - Page 237
    Assembly 3: Electronics 7013-XXX Parts catalog 7-7
  • Lexmark X264 | Service Manual - Page 238
    LVPS/HVPS card assembly, 110 V/100 V 1 LVPS/HVPS card assembly, 220 V 1 1 Manual input sensor assembly 1 1 Manual feed solenoid 1 1 MPF feed clutch 1 1 Media feed (ACM) clutch 1 LSU (printhead) Wireless antenna with clip 802.11 B/G/N wireless card assembly Fax card 7-8 Service Manual
  • Lexmark X264 | Service Manual - Page 239
    Assembly 4: Frame 7013-XXX 1 12 2 11 3 10 3 89 4 5 7 See instruction sheet in the FRU. 6 7 Parts catalog 7-9
  • Lexmark X264 | Service Manual - Page 240
    duplex assembly 1 1 Media (ACM) drive assembly 2 2 Paper feed, ACM tires 1 2 Tray 2 paper feed tires 1 1 MPF tray assembly (X36x series only) 1 1 Upper front frame assembly 1 1 Manual feed clutch CBM 1 1 Main drive gearbox (in motor) 1 1 Duplex gear drive CBM 7-10 Service Manual
  • Lexmark X264 | Service Manual - Page 241
    Assembly 5: Options AsmIndex NS NS NS Part number 40X6339 40X1368 3049622 Units/ mach 1 1 1 Units/ FRU 1 1 Description 64MB NAND flash memory USB cable, packaged (2 m) Relocation kit 7013-XXX Parts catalog 7-11
  • Lexmark X264 | Service Manual - Page 242
    cord, 1.8M (straight)-PRC 1 Power cord, 2.5M (straight)-Japan 1 Power cord, 1.8M (straight)-Korea 1 Power cord, 1.8M (straight)-Taiwan 1 Power cord, 1.8M (straight)-Australia 7-12 Service Manual
  • Lexmark X264 | Service Manual - Page 243
    cover closed sensor test 3-19 ADF cover open service check 2-48 ADF duplex service check 2-51 ADF edge erase 3-29 ADF feed errors service check 2-50 ADF input tray removal 4-8 ADF manual registration 3-30 ADF paper jam service check 2-49 ADF paper present sensor test 3-18 ADF separator pad removal
  • Lexmark X264 | Service Manual - Page 244
    5-2 lubrication specifications 6-1 LVPS/HVPS parts catalog 7-8 service check 2-29 M maintenance kits 6-1 manually register a duplex ADF 3-30 manually register the flatbed 3-31 media jams 3-34 memu settings page 3-27 menus Menu Settings Page 3-27 messages service error codes 2-17 user attendance
  • Lexmark X264 | Service Manual - Page 245
    roll 2-43 service error codes 2-17 special tools 1-12 specifications connectivity 1-5 digital imaging 1-9 fax 1-11 input trays 1-6 memory 1-3 operating systems 1-5 photoconductor capacity 1-6 print media 1-7 scan and copy 1-10 toner capacity 1-6 start 2-1 symptom tables 2-23 POST 2-23 printer 2-24
  • Lexmark X264 | Service Manual - Page 246
    7013-XXX U USB scan to local 3-26 user attendance messages 2-6 I-4 Service Manual
  • Lexmark X264 | Service Manual - Page 247
    40X0270 40X0274 40X0275 40X0276 40X0278 40X0279 40X0280 40X0281 40X0282 40X0286 40X0287 40X0288 40X0296 40X0297 40X0315 40X0316 40X0317 40X0318 40X0319 Relocation kit 7-11 Bezel (French OP X264 7-5 Bezel (French OP X363 7-5 Bezel (French OP X364 7-5 Bezel (Italian OP X264 7-5 Bezel (Italian OP
  • Lexmark X264 | Service Manual - Page 248
    7-8 Fax card duplex assembly 7-10 Main tray 7-3 Wear strips (250-sheet trays, optional and primary 7-3 Upper front frame assembly 7-10 Toner low sensor 7-8 Cooling fan (screws included 7-8 Tray 2 assembly 7-3 550-sheet (Tray 2) assembly 7-3 Screws, miscellaneous 7-10 I-6 Service Manual
  • Lexmark X264 | Service Manual - Page 249
    550-sheet tray 7-3 Low voltage (110 V) maintenance kit 6-1 High voltage (220 V) maintenance kit 6-1 100 V maintenance kit 6-2 Tray 2 paper feed tires 7-10 Nameplate cover 7-3 Paper feed, ACM tires 7-10 Media (ACM) drive assembly 7-10 Duplex ADF 7-6 ADF input tray 7-5 ADF rear simplex
  • Lexmark X264 | Service Manual - Page 250
    7013-XXX I-8 Service Manual
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Lexmark
X264dn, X363dn, X364dn, X364dw
7013-235
7013-432
7013-436
7013-43W
• Table of contents
• Start diagnostics
• Safety and notices
• Trademarks
• Index
Lexmark and Lexmark with diamond design are
trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
Revision: July 16, 2013