Lexmark X3330 Service Manual

Lexmark X3330 Manual

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  • Lexmark X3330 | Service Manual - Page 1
    Lexmark™ 3300 Series All-In-One 4479-XXX • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
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    ii
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    services, except those expressly designated by the manufacturer, are the user's responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark owners. © 2005 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying
  • Lexmark X3330 | Service Manual - Page 4
    table 2-9 Symptom tables 2-10 Service checks 2-13 Carrier transport service check 2-13 CIS module assembly service check 2-14 PictBridge service check 2-15 Maintenance station service check 2-15 Paper feed service check 2-16 Power service check 2-17 Print quality service check 2-18 Scan
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    precautions on removals 4-3 ASF guide with spring removal 4-4 Bezel removal 4-5 Control panel cover removal 4-6 Exit tray with extender removal 4-7 Scanner lid removal 4-8 Paper support removal 4-8 Scanner support removal 4-9 Scanner module assembly removal 4-10 Rear cover removal 4-12
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    4479-XXX vi Service Manual
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    safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. • There may be an increased risk of electric shock and personal injury during disassembly
  • Lexmark X3330 | Service Manual - Page 8
    eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários. viii Service Manual
  • Lexmark X3330 | Service Manual - Page 9
    4479-XXX Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. • La informació pel manteniment d'
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    4479-XXX x Service Manual
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    tables, and service checks used to isolate failing field replaceable units (FRUs). 3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of All-In-One problems. 4. Repair information provides instructions for making All-In-One adjustments and removing and installing FRUs
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    4479-XXX xii Service Manual
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    1. General information 4479-XXX The Lexmark™ 3300 Series (4479-XXX) All-In-One features an electromechanical color scanner, copier, and printer that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink. The printhead uses small heater plates
  • Lexmark X3330 | Service Manual - Page 14
    4479-XXX Specifications Scanner Scanner Type Scan Modes Scan Method Scan Area Scan Resolution Flatbed, CIS True Color: • 48 bit internal • 24 bit external Gray Mode: • Print resolution 300 x 600 dpi 600 x 600 dpi 2400 x 1200 dpi 300 x 600 dpi 600 x 600 dpi 2400 x 1200 dpi 1-2 Service Manual
  • Lexmark X3330 | Service Manual - Page 15
    . When the All-In-One is on and performing a standalone or computer based print job, pressing the Power button cancels the print job and sends a printer initiated "cancel print" alert to the computer. The All-In-One will power off after the page has been ejected. During a computer scan job, this
  • Lexmark X3330 | Service Manual - Page 16
    host computer causing the All-In-One Center to open and perform a preview. The Scan button has no function defined for non-host attached operation. 1-4 Service Manual
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    4479-XXX Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error codes, symptom tables, service checks, and diagnostic aids to determine the symptom and repair the failure. After you complete the repair, perform
  • Lexmark X3330 | Service Manual - Page 18
    Equipment Manufacturer Power-On Self Test Read Only Memory Single Byte Character Set Universal Serial Bus Volts alternating current Volts direct current Zero Insertion Force 1-6 Service Manual
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    , post symptom table, symptom tables, and service checks in this chapter to determine the All-In-One failure. Start Power-On Self Test (POST) sequence Press the Power button to turn on the All-In-One. 1. The Power button indicator light comes on. 2. Lexmark 3300 Series appears on the LCD. 3. The
  • Lexmark X3330 | Service Manual - Page 20
    back in and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. Replace print cartridge(s). 2-2 Service Manual
  • Lexmark X3330 | Service Manual - Page 21
    -One back in and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. Indicates printer system was reset by Watchdog timer; Subsystem stall failure Unplug the All-In-One; wait 5 minutes, then plug the All-In-One back in and
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    is a problem with the internal mailbox messaging system. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace the system board. There is a problem determining temperature. Replace print cartridge(s). 2-4 Service Manual
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    Scan Carrier Stall Undefined Error Description Invalid parameters have been passed to ReadFlashPage. Microprocessor has encountered a bad signal (other than an abort, illegal instruction, or arithmetic exception). The scan carrier has stalled. Microprocessor has encountered an abort or undefined
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    the system board. Never Error Stack over and under flow error; Code error Software An error condition was Detected Error detected in the software control code. Unplug the All-In-One; wait a few seconds, then plug the power on. If the error remains, replace the system board. 2-6 Service Manual
  • Lexmark X3330 | Service Manual - Page 25
    4479-XXX Code 121A 121B 121C Name Description Action Loop Timeout Error Error detected that a while loop or similar loop timed out before the event it was waiting on finished. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error
  • Lexmark X3330 | Service Manual - Page 26
    printheads Install print cartridge(s). Install the print cartridges in the correct slots. Automatic alignment has failed. May be due to the following: • A bad sensor • Performed alignment on reused paper • Cartridge low on ink or out of ink • Tape was left on cartridge Follow the instruction on
  • Lexmark X3330 | Service Manual - Page 27
    temperature. Printing will be slow if printer is unable to heat or cool. Problem in color TSR circuit; cannot determine printhead temperature. Printing will be slow if printer is unable to heat or cool. Replace print cartridge(s). Replace print cartridge(s). Incorrect Printhead is unable to Home
  • Lexmark X3330 | Service Manual - Page 28
    , and then run the "Power-On Self Test (POST) sequence" on page 2-1. If the problem remains, replace the scanner module assembly. Go to "Scanner module assembly removal" on page 4-10. If the problem continues, replace the system board. Go to "System board removal" on page 4-17. 2-10 Service Manual
  • Lexmark X3330 | Service Manual - Page 29
    Printer communication problems 4479-XXX Symptom Not able to print Test Page Scanner problems Action Check the USB cable service check" on page 2-14. Go to the "Scan and copy quality service check" on page 2-20. PictBridge problems Symptom The camera does not communicate with the printer.
  • Lexmark X3330 | Service Manual - Page 30
    quality problems Symptom • Voids in characters • Light print • Prints off the page • Fuzzy print • Carrier moves but nothing prints • Printhead dries prematurely • Colors print incorrectly • Vertical alignment off Action Go to the "Print quality service check" on page 2-18. 2-12 Service Manual
  • Lexmark X3330 | Service Manual - Page 31
    Service checks Carrier transport service check for 0 to 10 ohms between the two Guide Rod Clean and lubricate the carrier rod. Lubricate the carrier rod and the carrier rod bearing surfaces with grease P/N 99A0394. Encoder Strip Verify that the encoder strip is installed correctly and is free
  • Lexmark X3330 | Service Manual - Page 32
    or damage: • Printhead cartridge latch • Latch spring • service check FRU CIS Module Assembly Action If the CIS module does not move, ensure that the belt is installed problem remains, replace the scanner module assembly. Go to "Scanner module assembly removal" on page 4-10. 2-14 Service Manual
  • Lexmark X3330 | Service Manual - Page 33
    to "System board removal" on page 4-17. If the voltage is correct but the problem remains, replace the scanner module assembly. Go to "Scanner module assembly removal" on page 4-10. Maintenance station service check The maintenance station has three functions: 1. Wipes (cleans) the printhead nozzle
  • Lexmark X3330 | Service Manual - Page 34
    have paper jam problems, continue with this service check. If the All-In-One has a paper jam problem, examine the printer for the following before you begin the service check: • and causing a paper feed problem, replace the print engine. Go to "Print engine removal" on page 4-13. 2-16 Service Manual
  • Lexmark X3330 | Service Manual - Page 35
    engine. Go to "Print engine removal" on page 4-13. Power service check FRU External Power Supply • Printhead Cables • Paper Feed Motor • page 2-1. If the problem remains, replace the scanner module assembly. Go to "Scanner module assembly removal" on page 4-10. If the problem continues, replace the
  • Lexmark X3330 | Service Manual - Page 36
    service check FRU/Problems Print Cartridge Color print cartridge cross contamination Maintenance Station Paper Feed Action Ensure that the All-In-One contains good print cartridges on page 4-18. Ink smudging and smearing can be caused by paper problems or problems in the paper feed Service Manual
  • Lexmark X3330 | Service Manual - Page 37
    print an alignment page and to automatically align the cartridges. The All-In-One will prompt you to align the print cartridges when they are installed or replaced. 1. Load plain paper. 2. Install new print cartridges and close the scanner module assembly. 3. An alignment page message appears on the
  • Lexmark X3330 | Service Manual - Page 38
    service check FRU/Problems scanner glass clean. Note: Make sure all ink or corrective fluid is dry before placing a document on the scanner glass. Blank copies If blank copies are found, ensure the original document is facing down on the scanner bed. Check the print cartridges Service Manual
  • Lexmark X3330 | Service Manual - Page 39
    scanner unit. 3. Install a good black print cartridge in the left side of the carrier and a good color cartridge in the right. 4. Close the scanner unit. 5. Load paper in the paper support. • Class • USB Vendor ID • Digital Logic Type • Printer Engine • Printhead Type • Scanner Diagnostic aids 3-1
  • Lexmark X3330 | Service Manual - Page 40
    A break in the pattern indicates that one or more nozzles are not working. If a print quality problem exists, see "Print quality service check" on page 2-18. Self Test menu To enter the Self Test mode: 1. Turn on the settings that were present when this test mode was entered. 3-2 Service Manual
  • Lexmark X3330 | Service Manual - Page 41
    Short Copy Black-Performs a black copy of the top 5cm of the scan area. 10. Short Copy Color-Performs a color copy of the top 5cm of the scan area. on the LCD (example Lexmark 3300 Series). 13. Scanner Life Test-This is not an option in the Self Test menu. To enter the Scanner Life Test, press the
  • Lexmark X3330 | Service Manual - Page 42
    4479-XXX 3-4 Service Manual
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    (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off its original shipping container (a special "ESD bag") until you are ready to install the part into the machine. • Make as few movements as possible with
  • Lexmark X3330 | Service Manual - Page 44
    All-In-One will prompt you to align the print cartridges when they are installed or replaced. 1. Load plain paper. 2. Install new print cartridges and close the scanner module assembly. 3. An alignment page message appears on of the latch away from the part to which it is latched. 4-2 Service Manual
  • Lexmark X3330 | Service Manual - Page 45
    their original positions. Before removing any component from the machine, be sure you note the cable routing. When servicing the machine: • Verify that documents are not stored in memory. • Move the print cartridge to the far right to cap the nozzles. • Unplug the power cord. • Use a flat and clean
  • Lexmark X3330 | Service Manual - Page 46
    4479-XXX ASF guide with spring removal 1. Flex the ASF guide and remove tab (A) from the hole. 2. Remove the ASF guide and spring. 4-4 Service Manual
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    4479-XXX 3. When reinstalling, be sure the spring goes back into hole (B). Bezel removal 1. Lift the scanner lid. 2. Use your fingers to loosen the bezel. Repair information 4-5
  • Lexmark X3330 | Service Manual - Page 48
    4479-XXX 3. Pull the bezel forward and remove. Control panel cover removal 1. Use a flat thin-blade screwdriver to separate the cover from the base of the control panel. 2. Lift and remove the control panel cover. 4-6 Service Manual
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    Exit tray with extender removal 1. Extend the exit tray. 2. Press down on the center of the exit tray. 4479-XXX 3. Pull the exit tray out and remove. Repair information 4-7
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    4479-XXX Scanner lid removal 1. Open the scanner lid. 2. Lift and remove. Paper support removal 1. Press in the left tab. 2. Lift and remove the paper support. 4-8 Service Manual
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    Scanner support removal 1. Lift the scanner module assembly. 2. Press in tab (A). 4479-XXX 3. Remove the scanner support. Repair information 4-9
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    4479-XXX Scanner module assembly removal 1. Press in the left and right latches (A). 2. Lift the scanner module assembly into the upright position. 3. Remove three screws (B) from the midframe cover. 4-10 Service Manual
  • Lexmark X3330 | Service Manual - Page 53
    4479-XXX 4. Press down on the front of the midframe cover (C) to release tabs (D). 5. Lift the midframe cover and disconnect all scanner cables and the media sensor cable from the system board. 6. Lift and remove the scanner module assembly. Repair information 4-11
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    4479-XXX Rear cover removal 1. Remove the scanner module assembly. 2. Press four tabs (A) toward the center of the machine. 3. Release the fifth tab (B) with a screwdriver. 4-12 Service Manual
  • Lexmark X3330 | Service Manual - Page 55
    4479-XXX 4. Remove the rear cover. Print engine removal 1. Remove the scanner module assembly. 2. Remove four screws (A) from the star roller assembly and the ground bracket. 3. Remove the star roller assembly and the ground bracket. 4. Press down
  • Lexmark X3330 | Service Manual - Page 56
    4479-XXX 7. Remove four screws (D) from the print engine. 8. Lift and remove the print engine. 4-14 Service Manual
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    and encoder strip removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Disconnect the flat printhead cables and clip (A). 4479-XXX 4. Disconnect both ends (B) of the encoder strip. 5. Remove the encoder strip. Note: When installing an encoder strip, make sure that the
  • Lexmark X3330 | Service Manual - Page 58
    4479-XXX 6. Remove the two carrier shaft retainer clips (C). 7. Slide the carrier shaft to the left and remove. 8. Press the belt tensioner (D) and remove the belt (E) from carrier transport motor pulley. 9. Remove the carrier assembly. 4-16 Service Manual
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    System board removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Disconnect all system board cables. 4. Remove three screws (A). 4479-XXX Note: Be careful not to damage the of End-Of-Forms flag (B). 5. Remove the system board. Repair information 4-17
  • Lexmark X3330 | Service Manual - Page 60
    4479-XXX Maintenance station removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Press three retainer tabs (A). 4-18 Service Manual
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    4479-XXX 4. Slide the maintenance station forward and down to remove. Base assembly 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Remove the rear cover. 4. Remove the exit tray with extender. The base assembly remains. Repair information 4-19
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    4479-XXX 4-20 Service Manual
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    - 29 V dc 2 Motor J2 Paper Feed Pins 1 and 2 - 29 V dc 2 Motor J3 Scanner Motor Pins 1,2,3,4 - 1 V dc 4 J4 Carrier J5 Carrier J6 Carrier J7 USB J8 Control Panel J9 Supply 29 V dc JT2 Power Supply PS1 EOF Sensor S1 Cartridge Access Sensor Locations and connections 5-1
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    4479-XXX 5-2 Service Manual
  • Lexmark X3330 | Service Manual - Page 65
    specifications. Follow these recommendations to prevent problems and maintain optimum performance. Lubrication specifications side frames • The carrier to carrier frame engagement • The carrier guide rod, and carrier guide rod bearings Warning: Keep grease from coming into contact with any
  • Lexmark X3330 | Service Manual - Page 66
    4479-XXX 6-2 Service Manual
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    7. Parts catalog 4479-XXX How to use this parts catalog The following legend is used in the parts catalog: Asm- Part Index number Units/ mach Units/ FRU Description • Asm-index: Identifies the assembly and the item in the diagram. For example, 3-1 indicates assembly 3 and item number 1. •
  • Lexmark X3330 | Service Manual - Page 68
    4479-XXX Assembly 1: Covers, scanner, and base 7-2 Service Manual
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    A01) Deflector, ASF guide with spring (001, A01) Bezel, scanner - clear 3350 (001, A01) Bezel, scanner - gray 3330 (001, A01) Cover, midframe assembly with media sensor (001, A01) Cover, rear (001, A01) Base, printer assembly (001, A01) Tray, exit with extender (001, A01) Support, scanner (001, A01
  • Lexmark X3330 | Service Manual - Page 70
    4479-XXX Assembly 2: Engine, carrier, and electronics 7-4 Service Manual
  • Lexmark X3330 | Service Manual - Page 71
    4479-XXX Assembly 2: Engine, carrier, and electronics AsmIndex 2-1 2 3 4 5 6 7 NS NS NS NS NS NS NS NS NS NS NS NS NS Part number 56P3861 21B0106 21G0315 56P3860 56P2577 56P3880 56P3881 21B0313 21B0316 21B0101 21B0102 21B0103 21B0104 21B0105 21B0107 21B0108 21B0109 21B0305 7373414 7374417 Units/
  • Lexmark X3330 | Service Manual - Page 72
    4479-XXX 7-6 Service Manual
  • Lexmark X3330 | Service Manual - Page 73
    6-1 print cartridge 1-1 print quality 2-18 print quality problems 2-12 printer communication problems 2-11 R removals ASF guide with spring 4-4 base assembly 4-19 bezel 4-5 carrier assembly and encoder strip 4-15 control panel 4-6 exit tray with extender 4-7 maintenance station 4-18 paper support
  • Lexmark X3330 | Service Manual - Page 74
    1-2 start 2-1 symptom tables carrier transport problems 2-10 control panel problems 2-10 maintenance station problems 2-10 paper feed problems 2-12 PictBridge problems 2-11 power problems 2-12 print quality problems 2-12 printer communication problems 2-11 scanner problems 2-11 I-2 Service Manual
  • Lexmark X3330 | Service Manual - Page 75
    scanner assembly - SBCS (001 7-3 Module, scanner assembly - DBCS (A01 7-3 Support, scanner (001, A01 7-3 Bezel, scanner - clear 3350 (001, A01 7-3 Bezel, scanner - gray 3330 (001, A01 7-3 Support, paper - charcoal (001, A01 7-3 Base, printer , A01 7-5 Deflector, ASF guide with spring (001, A01
  • Lexmark X3330 | Service Manual - Page 76
    4479-XXX I-4 Service Manual
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4479-XXX
Lexmark™ 3300 Series
All-In-One
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.
• Table of contents
• Index
• Safety and notices
• Trademarks
• Start diagnostics