Lexmark X342N Service Manual - Page 29

Messages and error codes, Service error codes - replace fuser

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7003-XXX Messages and error codes Service error codes Service error codes are generally non-recoverable except in an intermittent condition when you can POR the MFP to temporarily recover from the error condition. Service error codes (9xx) Error Description Action 900 Service RIP software Server firmware problem. Turn off the MFP for one minute. If that does not fix the problem, contact the next level of support. 900 Service (No Modem) The MFP did not detect the modem. See "Modem service check" on page 2-26. 902 General engine software failure An unrecoverable engine software error. Reset the MFP (POR). If the problem continues, replace the controller card. A 902.33 error will occur if Tray 2 is set as the default, and Tray2 is improperly, or not attached to the MFP. 914 DC Pick Motor Verify motor is plugged into controller card correctly. Also, check the load condition. Replace the drawer 2 assembly. 917 Transfer roll The most likely cause is a faulty HVPS. It may also indicate a problem in the transfer roll area. Go to "Transfer roll service check" on page 2-38. 920 Fuser Error Go to "Fuser service check" on page 2-23. Indicates that the fuser is below temperature when printing. 921 Fuser Error Go to "Cold fuser service check" on page 2-20. Indicates that the fuser is below proper temperature during standby or idle time. 922 Fuser Error Verify line voltage to the fuser. Go to "Fuser service check" on Fuser failed to reach page 2-23. standby temperature. 923 Fuser Error Go to "Fuser service check" on page 2-23. Fuser is too hot during printing or when MFP is idle. 924 Fuser Error Check cabling and connectors. Go to "Fuser service check" on An open circuit has page 2-23. been detected in the fuser thermistor circuit. 925 Fuser Error Replace fuser with the correct fuser. See "Fuser removal" on Incorrect fuser lamp is page 4-20. installed. 927 Fan Error Fan is stalling. Replace the fan. See "Fan removal" on page 4-18. Diagnostic information 2-7

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Diagnostic information
2-7
7003-XXX
Messages and error codes
Service error codes
Service error codes are generally non-recoverable except in an intermittent condition when you can POR the
MFP to temporarily recover from the error condition.
Service error codes (9
xx
)
Error
Description
Action
900
Service
RIP software
Server firmware problem. Turn off the MFP for one minute. If that does
not fix the problem, contact the next level of support.
900
Service (No Modem)
The MFP did not detect the modem. See
“Modem service check” on
page 2-26
.
902
General engine
software failure
An unrecoverable engine software error. Reset the MFP (POR). If the
problem continues, replace the controller card.
A 902.33 error will occur if Tray 2 is set as the default, and Tray2 is
improperly, or not attached to the MFP.
914
DC Pick Motor
Verify motor is plugged into controller card correctly. Also, check the load
condition.
Replace the drawer 2 assembly.
917
Transfer roll
The most likely cause is a faulty HVPS. It may also indicate a problem in
the transfer roll area. Go to
“Transfer roll service check” on page 2-38
.
920
Fuser Error
Indicates that the fuser
is below temperature
when printing.
Go to
“Fuser service check” on page 2-23
.
921
Fuser Error
Indicates that the fuser
is below proper
temperature during
standby or idle time.
Go to
“Cold fuser service check” on page 2-20
.
922
Fuser Error
Fuser failed to reach
standby temperature.
Verify line voltage to the fuser. Go to
“Fuser service check” on
page 2-23
.
923
Fuser Error
Fuser is too hot during
printing or when MFP
is idle.
Go to
“Fuser service check” on page 2-23
.
924
Fuser Error
An open circuit has
been detected in the
fuser thermistor circuit.
Check cabling and connectors. Go to
“Fuser service check” on
page 2-23
.
925
Fuser Error
Incorrect fuser lamp is
installed.
Replace fuser with the correct fuser. See
“Fuser removal” on
page 4-20
.
927
Fan Error
Fan is stalling.
Replace the fan. See
“Fan removal” on page 4-18
.