Lexmark X363 User's Guide

Lexmark X363 Manual

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  • Lexmark X363 | User's Guide - Page 1
    Lexmark X264dn, X363dn, X364dn, and X364dw User's Guide August 2011 Machine type(s): 7013 Model(s): 231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2 www.lexmark.com
  • Lexmark X363 | User's Guide - Page 2
    23 Setting up the printer software...24 Setting up wireless printing...26 Installing the printer on a wired network 31 Minimizing your printer's environmental impact 34 Saving paper and toner...34 Saving energy...35 Recycling...36 Reducing printer noise...37 Loading paper and specialty media 39
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    from a flash drive...59 Printing on both sides of the paper (duplexing 61 Printing specialty documents...61 Printing information pages...65 Canceling document...78 Canceling an e-mail...80 Faxing...81 Getting the printer ready to fax...81 Sending a fax...93 Creating shortcuts...96 Using shortcuts
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    profile options...105 Improving scan quality...106 Understanding printer menus 108 Menus list...108 Paper menu...108 Reports menu...115 Network/Ports menu...116 Settings menu...122 Maintaining the printer 146 Cleaning the exterior of the printer...146 Cleaning the scanner glass...146 Cleaning the
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    jams 161 Clearing jams...161 Troubleshooting 176 Solving basic printer problems...176 Printer control panel display is blank or displays only diamonds 176 Understanding printer messages...176 Solving printing problems...187 Solving copy problems...190 Solving scanner problems...192 Solving fax
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    fax feature, power cord, or telephone, during a lightning storm. Refer service or repairs, other than those described in the user documentation, to a professional service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark
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    cords and cables from the printer before moving it. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. SAVE THESE INSTRUCTIONS.
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    printer software • Setting up and configuring the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Find it here Setup documentation-The setup documentation came with the printer and is also available on the Lexmark
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    information. Notes: • The Help installs automatically with the printer software. • The printer software is located in the printer Program folder or on the desktop, depending on your operating system. Lexmark Support Web site-support.lexmark.com Note: Select your region, and then select your
  • Lexmark X363 | User's Guide - Page 10
    the following recommended amount of space around the printer for proper ventilation: 5 1 4 3 2 1 Rear 305 mm (12 in.) 2 Right side 203 mm (8 in.) 3 Front 203 mm (8 in.) 4 Left side 76 mm (3 in.) 5 Top 254 mm (10 in.) Printer configurations Basic model The following illustration shows the
  • Lexmark X363 | User's Guide - Page 11
    Document Feeder (ADF) 4 System board door 5 Front door 6 Multipurpose feeder door Note: Depending on your printer model, this could be the manual feeder door. 7 Standard 250‑sheet tray (Tray 1) 8 Standard exit bin The following illustration shows the printer back with its basic features or parts:
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    Learning about the printer 12 1 2 3 4 6 5 1 Rear door 2 Ethernet port 3 Wireless antenna Note: The wireless antenna appears on wireless models only. 4 Fax ports Note: Fax ports appear on fax models only. 5 USB port 6 Printer power cord socket 7 Power switch 8 Locking device 8 7
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    2) Basic functions of the scanner The scanner provides copy, fax, and scan capability. You can: • Make quick copies, or change the settings on the printer control panel to perform specific copy jobs. • Send a fax using the printer control panel. • Send a fax to multiple fax destinations at the same
  • Lexmark X363 | User's Guide - Page 14
    into the ADF faceup, short edge first. • Adjust the paper guides to touch the sides of the paper loaded. • Remove staples before loading. • Separate punched sheets before loading. • Load up to 50 sheets of plain paper in the ADF input tray, based on 75 g/m2 (20 lb.) paper. • Scan sizes from 124.46
  • Lexmark X363 | User's Guide - Page 15
    Learning about the printer 15 Understanding the printer control panel 1 2 3 Copy Scan/Email Content Darkness Text Text/Photo Photo Fax Duplex/2-Sided Copy Copies Scale Options Menu Back Select Stop/Cancel Start Fax Redial/Pause Resolution Options Hook 1@!. 2 ABC 3 DEF 4 5 JKL 6 MNO
  • Lexmark X363 | User's Guide - Page 16
    about the printer 16 Item Description 8 Duplex 2-Sided Makes a two‑sided copy Note: On selected printer models, you can also perform two‑sided scan jobs. 9 Fax Enters the fax function Note: Fax mode is not available on selected printer models. 10 Scan/Email Enters the scan or scan to e‑mail
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    printer is warming up, processing data, or printing. • Solid green-The printer is on, but idle. • Blinking red-Operator intervention is needed. 9 Back Returns one a two- or three-second dial pause in a fax number. In the "Fax To" field, a Dial Pause is represented by a comma (,). • Press to redial
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    USB port 4 Shortcuts # 5 Hook Description Lets you scan to a flash drive or print supported file types Notes: • The front USB port is available only on selected printer models. • When a USB flash memory device is inserted into the printer, the printer can only scan to the USB device or print files
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    printer, then turn them off as well, and unplug any cables going into the printer. Installing a flash memory card The system board has a connection for one devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. Warning-Potential Damage: System board
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    Additional printer setup 20 2 Unpack the card. Note: Avoid touching the connection points along system board. • Be careful not to damage the connectors. • If your printer model does not fax, your system board will not have the fax card attached to the system board. 5 Close the system board door.
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    setup 21 Installing hardware options Installing a 250‑ or 550‑sheet drawer The printer supports one optional drawer; you can install a 250‑ or 550‑sheet drawer. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or
  • Lexmark X363 | User's Guide - Page 22
    22 6 Align the printer with the drawer, and then lower the printer into place. Attaching cables 1 Connect the printer to a computer or a network. • For a local connection, use a USB cable. • For a network connection, use an Ethernet cable. 2 Connect the power cord to the printer first and then to
  • Lexmark X363 | User's Guide - Page 23
    setup 23 1 4 2 3 1 Ethernet port 2 Fax ports Note: The fax ports are available on selected printer models only. 3 USB port 4 Printer power cord socket Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up
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    printer software Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. If you need to install the software after setup, follow these instructions: For Windows users
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    5 Follow the instructions on the screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the driver and install the printer software. Updating
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    the printer on an 802.1X network using the Advanced method, then you may need the following: • Authentication type • Inner authentication type • 802.1X username and password • Certificates Note: For more information on configuring 802.1X security, see the Networking Guide on the Software and
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    to a properly grounded electrical outlet, and then turn the printer on. 1 2 Note: For fax setup, see the User's Guide on the Software and Documentation CD. Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen. 2 Insert the
  • Lexmark X363 | User's Guide - Page 28
    a USB cable between the computer on the wireless network and the printer. Notes: • After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. • If your printer has faxing capabilities, then connect the telephone cable. 9 Follow
  • Lexmark X363 | User's Guide - Page 29
    and then to a properly grounded electrical outlet, and then turn the printer on. 1 2 Enter the printer information 1 Access the AirPort options. In Mac OS X version 10.5 or later a From the Apple menu, choose System Preferences. b Click Network. c Click AirPort. In Mac OS X version 10.4 and earlier
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    to use the printer wirelessly To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file and create a printer in the Print Center or Printer Setup Utility. 1 Install a PPD file on the computer: a Insert the Software and Documentation CD
  • Lexmark X363 | User's Guide - Page 31
    and fiber optic network connections. Before you install the printer on a wired network, make sure that: • You have completed the initial setup of the printer. • The printer is connected to your network with the appropriate type of cable. For Windows users 1 Insert the Software and Documentation CD
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    9 Follow the on‑screen instructions to complete the installation. For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer. 2 Print the network setup page from the printer. For information on printing a network setup page, see "Printing a network setup page" on page
  • Lexmark X363 | User's Guide - Page 33
    menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Click AppleTalk. 5 Select the printer from the list. 6 Click Add. In Mac printer from the list. 10 Click Add. Note: If the printer doesn't show up in the list, you may need to add it using the IP address. Contact your system support
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    can quickly save paper and energy using one printer setting, see "Using Eco-Mode". Using recycled paper As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well
  • Lexmark X363 | User's Guide - Page 35
    one minute of inactivity. • When the printer enters Power Saver mode, the printer control panel display and option lights are turned off. • The scanner lamps are activated only when a scan job is started. Paper • Print appears on both sides of a print, copy, or received fax. • Fax transmission
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    Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 minutes you want the printer to wait before it enters Power Saver mode. 5 Click Submit. Recycling Lexmark provides collection programs and
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    are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the pre‑paid shipping label. You can also: 1 Visit our Web site at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country from
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    short delay before the first page is printed. • Fans run at a reduced speed or are turned off. • If your printer has faxing capability, fax sounds are reduced or disabled, including the fax speaker and ringer. Off Use factory default settings. This setting supports the performance specifications
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    press . Submitting Changes appears, followed by Type. Configuring Universal paper settings The Universal Paper Size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the Manual Feeder to Universal when the size you want is
  • Lexmark X363 | User's Guide - Page 40
    ) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet. Note: Select Portrait Height to adjust the paper height setting or Paper Width to adjust the paper width setting, or adjust both. Instructions to adjust
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    sizes, weights, or types in the same stack. • Make sure all sizes and types are set correctly in the printer control panel menus. • Store paper per the manufacturer's recommendations. Loading trays 1 Pull the tray completely out. Note: Do not remove trays while a job prints or while Busy appears
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    to the correct position for the paper size you are loading. 3 1 4 2 For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. If you are loading A6‑size paper: a Squeeze and slide the length guide toward the center of the
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    Notes: • Use the size indicators on the bottom of the tray to help position the guide. • For setup, load letter‑ or A4‑size paper based on the standard size for your country or region. 3 Flex a stack of paper back and forth to loosen the sheets, and then fan them. Do not fold or
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    top edge of the sheet toward the front of the tray and the design facedown. LETTERHEAD 5 Squeeze and slide the guides to lightly touch the side of the stack. 1 2 6 Insert the tray. 7 If the paper type you loaded differs from the type that was previously loaded in the tray, then change the
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    45 Using a multipurpose or manual feeder Some models of the printer have a multipurpose feeder, whereas other models have a manual feeder. The multipurpose feeder can be loaded like a tray with up to 50 sheets of paper. The manual feeder can be loaded with one sheet of paper at a time. Using the
  • Lexmark X363 | User's Guide - Page 46
    guides out fully. 2 Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels. Straighten the edges on a level surface. 3 Load the paper or specialty media. Notes: • Do not force paper into the
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    and specialty media 47 • Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came in. • Load letterhead with the logo faceup and the top
  • Lexmark X363 | User's Guide - Page 48
    in the position shown. Warning-Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 4 Squeeze and slide the guides to support the paper. 5 Slide the paper gently into the multipurpose
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    and specialty media 49 Using the manual feeder The manual feeder can feed only one sheet of paper at a time. You can use the manual feeder to print on paper types or sizes that are not currently loaded in a tray. 1 Open the manual feeder door. 2 Load one sheet of paper faceup into the center of
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    media 50 3 Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. 4 Adjust the paper guides to the paper width. Warning-Potential Damage: Do not force the paper into the feeder. Forcing the paper causes jams. Paper capacities The capacities of
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    print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray. Paper Size settings are not automatic; they must be set manually from the Paper menu. Warning-Potential Damage: Do not assign a Paper Type name that does not accurately describe the type of paper
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    : If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click Paper Menu. 4 Click Custom Names. 5 Type a name for the paper type in a Custom Name box. Note: This custom name
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    m2 (24 lb) or heavier paper. Note: Duplex printing is supported only for 60-90 g/m2 (16-24 lb bond) paper. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high
  • Lexmark X363 | User's Guide - Page 54
    results in jams. • Do not use coated papers unless they are specifically designed for inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier. Preprinted papers
  • Lexmark X363 | User's Guide - Page 55
    and specialty media guidelines 55 Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark presented to the US government a study
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    ‑sheet tray feeder Manual feeder Duplex path X Bond Letterhead Preprinted Colored Paper Card stock X X X Glossy paper X X X X X Paper labels1 X Transparencies X Envelopes (smooth)2 X X X 1 Single‑sided paper labels designed for laser printers are supported for occasional use
  • Lexmark X363 | User's Guide - Page 57
    and specialty media guidelines 57 Paper sizes supported by the printer Paper size Dimensions Standard 250‑sheet tray Optional 250‑ or Multipurpose Duplex path 550‑sheet tray feeder or Manual feeder A4 210 x 297 mm (8.3 x 11.7 in.) A5 148 x 210 mm X (5.8 x 8.3 in.) A61 105 x 148
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    250‑sheet tray Optional 250‑ or Multipurpose Duplex path 550‑sheet tray feeder or Manual feeder 10 Envelope 105 x 241 mm X X X (4.1 x 9.5 in.) Other Envelope 229 x 356 mm X X X (9 x 14 in.) 1 A6 is supported only for grain long papers. 2 If a paper size you want to use is not
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    information, see "Avoiding jams" on page 40 and "Storing paper" on page 55. Printing a document 1 Load paper into a tray or feeder. 2 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 3 Do one of the following: For Windows users a With a document
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    printer, the printer can only scan to the USB device or print files from the USB device. All other printer functions are unavailable. • Hi‑Speed flash drives must meet the USB 2.0 specification, specifically supporting for example, .jpg). 4 Press to print one copy, or enter the number of copies using
  • Lexmark X363 | User's Guide - Page 61
    Printing 61 Printing on both sides of the paper (duplexing) In order to save paper, you can print on both sides of a sheet of paper. 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until Print Settings appears,
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    the sheet with the logo should enter the multipurpose feeder or manual feeder last. Note: Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Tips on using transparencies Print samples on the transparencies being considered
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    63 When printing on transparencies: • Feed transparencies from the standard 250‑sheet tray or the multipurpose or manual feeder. • Use transparencies designed specifically for laser printers. Check with the manufacturer or vendor to ensure transparencies are able to withstand temperatures up to 175
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    Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: • Use labels designed specifically for laser printers. Check may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to
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    network setup page" on page 24 for more information on printing these pages. Printing a font sample list To print samples of the fonts currently available for your printer: 1 Make sure the printer isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3
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    from the computer To cancel a print job, do one of the following: For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Double‑click the printer icon. 5 Select the job to cancel
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    Printing 67 3 Double‑click the printer icon. 4 From the printer window, select the job to cancel. 5 From the icon bar at the top of the window, click the Delete icon.
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    , short edge first into the ADF. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 Adjust the paper guides so they touch the sides of the paper. 3 From the printer control
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    short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the
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    , or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press the Options button. Original Size appears. 5 Press . 6 Press
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    to return to Ready. Copying on both sides of the paper (duplexing) Note: The ADF duplex feature is not available on selected printer models. 1 Load a document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies
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    , short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the
  • Lexmark X363 | User's Guide - Page 73
    these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the , short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or
  • Lexmark X363 | User's Guide - Page 74
    do not know the IP address of the printer, then print a network setup page and locate the address in paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer
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    the same side of one sheet, then select 4 on 1 Portrait, and then press . 7 Press . 8 If you placed the document on the scanner glass and have Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press .
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    the document is in the ADF, on the scanner glass, or while the document is printing. To cancel a copy job: 1 From the printer control panel, press . Stopping appears, followed magazine articles, business graphics, and brochures. Use Photograph mode when the original document is a high-quality photograph
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    scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one know the IP address of the printer, then print a network setup page and locate the IP address
  • Lexmark X363 | User's Guide - Page 78
    of the printer, then print a network setup page and paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan
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    button again, one of the letters scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan to E‑mail appears. 4 Press . Search appears. Note: If there are no entries in the address book, then Manual
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    these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan to E‑mail appears. 4 Press . Search appears. Note: If there are no entries in the address book, then Manual Entry appears
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    for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting the printer ready to fax Only select printer models have fax capability. The following connection methods
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    of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 Click inside the Station Name box, and then enter the name to be printed
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    . Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and telephone cord, and then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect
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    ring pattern. This may be useful for distinguishing between fax and voice calls. If you subscribe to a distinctive ring service, follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the
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    Faxing 85 d Press the arrow buttons until Distinctive Rings appears, and then press . e Press the arrow buttons until the desired ring tone appears, and then press . Connecting the printer and a telephone or answering machine to the same telephone line 1 Connect one end of the telephone cable that
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    Faxing 86 Answering machine and telephone Telephone or a telephone with an integrated answering machine Connecting to an adapter for your country line adapter is included in the box. Use this adapter to connect an answering machine, telephone, or other telecommunications equipment to the printer.
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    Faxing 87 There is a plug installed in the printer EXT port . This plug is necessary for the proper such as telephones or answering machines) may not work. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable
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    Faxing 88 3 Connect the answering machine or telephone to the adapter. Answering machine Telephone
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    ‑11 plug installed in the printer EXT port . Do not remove this plug. It is necessary for the proper operation of the fax function and of downstream telephones. machines) may not work. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other
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    wall jack. 4 If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary
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    Faxing 91 • Three telephone cords • A telephone wall jack 2 Connect one end of the telephone cable that came with the printer to the printer LINE port . 3 Connect the other end of the telephone cable to an active analog telephone wall jack. 4 Remove the protective plug from the printer EXT port .
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    you can reset the date and time. Then the correct date and time will be printed on every fax job. To set the date and time: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup
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    (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. 4 Enter the fax number, and then press . Notes: • To cause a two‑ or three‑second
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    printer driver is software that lets the computer communicate with the printer. A PostScript driver is needed to send a fax from a computer. This driver may be installed during the initial printer setup. If you need to install the software after setup, follow these instructions: For Windows users
  • Lexmark X363 | User's Guide - Page 95
    you the flexibility of faxing documents directly from software programs. For Windows users Notes: • In order to perform this function from your computer, you must use the PostScript printer driver for your printer. • Verify that the fax option is installed in the printer driver. 1 With a file open
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    IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Manage Shortcuts. Note: A password may be required. If you do not have an ID and password, get one from your system support person. 4 Click Fax Shortcut Setup. 5 Type
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    , or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. To: appears on the first line, and the time and date appear on the
  • Lexmark X363 | User's Guide - Page 98
    , or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. To: appears on the first line, and the time and date appear on the
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    ) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. 4 Enter the fax number, and then press . 5 From the Fax area, press the Options button. 6 Press the arrow
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    List field, enter the phone numbers or fax station names of specific fax callers you want to block. Canceling an outgoing fax A fax can be canceled when the document is in the ADF or on the scanner glass. To cancel a fax: 1 From the printer control panel, press . Stopping appears, and then Cancel
  • Lexmark X363 | User's Guide - Page 101
    amount of information saved. Sides (Duplex) This option informs the printer if the original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the fax. Note: Duplex scanning is not available on selected
  • Lexmark X363 | User's Guide - Page 102
    document that contains a mixture of text and graphics. • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. • Use Text/Photo mode when faxing photos printed on a laser printer or taken from a magazine or newspaper. When should I use Photo Use Photo mode when
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    , photo paper, or thin media (such as magazine clippings). You can scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images. You can scan the document back to the computer over the network by
  • Lexmark X363 | User's Guide - Page 104
    the scanner glass. 5 If you are loading a document into the ADF, then adjust the paper guides. 6 Press . Understanding the Scan Center features The Scan Center software lets you modify scan settings and select where to send the scanned output. Scan settings modified with the Scan Center software can
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    of the Embedded Web Server, then TIFF saves one page in each file. The file size is usually larger than an equivalent JPEG. Compression This option sets the format used to compress the scanned output file. Default Content This option tells the printer the original document type. Choose from Text
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    your original document is printed on a single side or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the document. Note: Duplex scanning is not available on selected printer models. Advanced Imaging This option lets you adjust Background Removal
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    ? Tip • Use Text/Photo mode when scanning an original document that contains a mixture of text and graphics. • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. Use Photo mode when scanning photos printed on a laser printer or taken from a magazine or newspaper
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    not available on selected printer models. Paper Menu Default Source Size/Type Configure MP Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Custom Scan Sizes Reports Menu Settings Page Device Statistics Network Setup Page Shortcut List Fax Job Log Fax Call Log E‑mail Shortcuts
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    settings match, then the trays are automatically linked. When one tray is empty, the job prints using paper from the linked tray. • The A6 paper size is supported only in Tray 1. Lets you specify the size of the paper being loaded in the manual feeder Note: Letter is the US factory default setting
  • Lexmark X363 | User's Guide - Page 110
    Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type Set Type menu for Manual Env Envelope Custom Type 110 Description Lets you specify the type of paper loaded in Tray 1 Notes: • Plain Paper is the factory default setting for Tray 1. • If available, a user‑defined name
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    , the multipurpose feeder can be used only for manual feed print jobs. Paper Texture menu In the Paper Texture menu, the Select Type and Select Texture features work together to enable you to select the texture for a specific type of paper. Menu item Select Type Plain Texture Card Stock Texture
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    Understanding printer menus 112 Paper Weight menu In the Paper Weight menu, the Select Type and Select Weight features work together to enable you to select the weight for a specific type of paper. Menu item Select Type Plain Weight Card Stock Weight Transparency Weight Recycled Weight Labels
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    Understanding printer menus Menu item Set Loading • Duplex • Off Custom Types menu Menu item Custom Type Paper Card Stock Transparency Rough/Cotton Labels Envelope Recycled Paper Card Stock Transparency Rough/Cotton Labels Envelope 113 Description Specifies whether duplex (2‑sided) printing is
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    width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user‑defined paper size. It is listed with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one sheet. Menu item Units of Measure Inches
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    Device Statistics Network Setup Page Shortcut List Fax Job Log Fax Call Log E‑mail Shortcuts Fax Shortcuts Profiles List Print Fonts Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel
  • Lexmark X363 | User's Guide - Page 116
    in the user's flash option. This feature appears only if there is an installed/mounted flash device. Prints a report containing asset information including the printer serial number and model name. The report contains text and UPC barcodes that can be scanned into an asset database. Network/Ports
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    setup menus, regardless of the active network of the printer Note: Certain options are not available on selected printer models. Network Reports menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network > Std Network Setup or Net Setup > Reports or
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    . TCP/IP menu Use the following menu items to view or set the TCP/IP information. Note: This menu is available only for network models or printers attached to print servers. Menu item TCP/IP Activate On Off TCP/IP View Hostname TCP/IP IP Address Netmask Gateway Description Specifies whether
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    . Note: This menu is available only for network models or printers attached to print servers. This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network > Std Network Setup or Net Setup > IPv6 Menu item Enable IPv6 On Off Auto Configuration On Off View
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    Understanding printer menus 120 This menu is available from the Network/Ports menu: Network/Ports > Network > Net Setup > Wireless Menu item Network Mode Infrastructure Ad hoc Compatibility 802.11n 802.11b/g 802.11b/g/n Choose Network View Signal Quality View
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    , the size of the other link buffers, and whether the Resource Save setting is On or Off. • Changing this setting causes the printer to restart. Sets the printer to process Macintosh binary PostScript print jobs Notes: • Auto is the factory default setting. • The Off setting filters print jobs using
  • Lexmark X363 | User's Guide - Page 122
    text appearing on the display Note: All languages may not be available for all printers. Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the printer to its factory default settings. • The Energy setting minimizes the power used by the
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    Understanding printer menus Menu item Quiet Mode Off On Run Initial setup Yes No Paper Sizes U.S. Metric Scan to PC Port Range Default Mode Copy Fax Date Format MM‑DD‑YYYY DD‑MM‑YYYY YYYY‑MM‑DD Time Format 12 hour A.M./P.M. 24 hour clock Alarms Alarm Control Cartridge Alarm Timeouts
  • Lexmark X363 | User's Guide - Page 124
    of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL or PPDS emulation. This
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    settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user‑defined settings. • Restore returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Description Specifies the type of
  • Lexmark X363 | User's Guide - Page 126
    Understanding printer menus 126 Menu item Print Page Borders On Off Collate On Off Original Size Letter Legal Executive Folio Statement Universal ID Card 4 x 6 in. 3 x 5 in. Business Card Custom Scan Size A4 A5 Oficio (Mexico) A6 JIS B5 Paper Source Tray Manual Feeder Transparency
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    to +4 Contrast 0-5 Best for content Shadow Detail ‑4 to +4 Scan edge to edge On Off Sharpness 1-5 Fax Settings menu General Fax Settings Menu item Station Name Station Number Station ID Station Name Station Number Enable Manual Fax On Off Description Specifies overlay text that is printed on each
  • Lexmark X363 | User's Guide - Page 128
    to send fax jobs. Specifies whether the user may cancel fax jobs Note: If Cancel Faxes is not enabled, it will not appear as an option. Allow is the factory default setting. Specifies the type of caller ID being used Note: This option appears only when the selected country supports multiple caller
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    Understanding printer menus 129 Menu item Sides (Duplex) Off Long edge Short edge Content Text Text/Photo Photograph Darkness ‑4 to +4 Dial Prefix Automatic Redial 0-9 Redial Frequency 1-200 Behind a PABX Yes No Enable ECM Yes No Enable Fax Scans On Off Driver to fax Yes No Dial Mode Tone Pulse
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    Best for content 0-5 Shadow Detail ‑4 to +4 Scan edge to edge On Off Sharpness 1-5 Fax Receive Settings Menu item Enable Fax Receive On Off Rings to Answer 1-25 Auto Answer Yes No Manual Answer Code 1-9 Auto Reduction On Off Paper Source Auto Tray Manual Feeder Description Specifies the maximum
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    Log Print Never Print on Error Auto Print Logs On Off Log Paper Source Tray Logs Display Remote Station Name Dialed Number Enable Job Log On Off Enable Call Log On Off Description Enables duplex (two-sided) printing for incoming fax jobs Note: Off is the factory default setting. Prints the
  • Lexmark X363 | User's Guide - Page 132
    disables the USB port on the front of the printer Notes: • Certain options are not available on selected printer models. • Enable is the factory default setting. Enables or disables the ability of the printer to update its firmware code from a USB device Note: Enable is the factory default setting
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    Understanding printer menus 133 Scan Settings Menu item Format PDF (.pdf) TIFF (.tif) JPEG (.jpg) PDF Version 1.2-1.6 Content Text Text/Photo Photograph Color Gray Color Resolution 75 150 200 300
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    Size A4 A5 Oficio (Mexico) A6 JIS B5 Sides (Duplex) Off Long edge Short edge JPEG Quality Text Text/Photo Photo Use Multi‑Page TIFF On Off Scan Bit Depth 8 bit 1 bit Description Specifies the paper size of the document that is being scanned Note: Letter is the US factory default setting. A4 is
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    the sharpness of a scanned image Note: 3 is the factory default setting. Description Specifies the number of copies to print Note: 1 is the factory default setting. Enables duplex (two-sided) printing Note: 1 sided is the factory default setting. Description Sets the default printer language Notes
  • Lexmark X363 | User's Guide - Page 136
    resets. If the printer runs out of memory, downloads are not deleted. Finishing menu Note: Certain options are not available on selected printer models. Menu item Sides 2 Sided 1 Sided Description Specifies whether duplex (2‑sided) printing is set as the default for all print jobs Note: 1 Sided
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    Understanding printer menus 137 Menu item Duplex Binding Long Edge Short Edge Copies 1-999 Blank Pages Do the paper source for separator sheets Note: Tray 1 (standard tray) is the factory default setting. Specifies that multiple‑page images are printed on one side of a sheet of paper Notes:
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    Horizontally Vertically Both Directions Toner Darkness 1-10 Description Short Edge uses portrait. Prints a border around each page image Note: None is the factory default setting. Description Specifies the printed output resolution Note: 600 dpi is the factory default setting. The printer driver
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    network printer IP address in a browser window. Adjusts the gray value of printed output Note: Auto is the factory default setting. Adjusts or darkens printed output and conserves toner flash memory card in the printer. Warning-Potential Damage: Do not turn off the printer while the flash memory is
  • Lexmark X363 | User's Guide - Page 140
    retrieving lost storage space Warning-Potential Damage: Do not turn off the printer while the flash print job problem Notes: • When Activate is selected, all data sent to the printer is printed in To exit Hex Trace, turn the printer off or reset the printer. Provides an estimate of the percentage
  • Lexmark X363 | User's Guide - Page 141
    flash memory option card must be installed in the printer and operating properly for this menu item to be refers to the height of the characters in the font. One point equals approximately 1/72 of an inch. • Point increased or decreased in 0.01‑cpi increments. • For nonscalable monospaced fonts, the pitch
  • Lexmark X363 | User's Guide - Page 142
    Manual Paper Off printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. • None is not an available selection. It is displayed only when it is selected by the PCL 5 interpreter. • None ignores the Select Paper
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    Understanding printer menus 143 Menu item Tray Renumber View Factory Def None Tray increments. • This setting does not apply to GIF or JPEG images. Scales the image to fit the selected paper size Note: Best Fit is the factory default setting. Sets the image orientation Note: Portrait is the factory
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    ) * Beijing (CST) * Seoul (KST) * Tokyo (JST) * Description Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • fax Note: * indicates that this value does not have pre-programmed Daylight Savings Time Start and End times. Specifies the time zone for the fax
  • Lexmark X363 | User's Guide - Page 145
    the time zone for the fax Note: * indicates that this value does not have pre-programmed Daylight Savings Time Start and End times. Accommodates Daylight Savings Time changes Note: On is the factory default setting. Lets the printer clock synchronize with the Network Time Protocol (NTP) server Note
  • Lexmark X363 | User's Guide - Page 146
    . 5 Make sure all areas of the printer are dry before beginning a new print job. Cleaning the scanner glass If you encounter print quality problems, such as streaks on copied or scanned images, clean the areas shown. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the
  • Lexmark X363 | User's Guide - Page 147
    Maintaining the printer 147 3 Wipe the areas shown and let them dry. 4 Close the scanner cover. Cleaning the ADF separator rollers After you have copied over 50,000 copies using the ADF, clean the ADF separator rollers. 1 Open the ADF
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    the ADF cover. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are dust Checking the status of supplies from a network computer Note: The computer must be connected to the same network as the printer.
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    support its weight and have a large enough surface to support the full footprint of the printer. • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit
  • Lexmark X363 | User's Guide - Page 150
    faded, and then replace the cartridge. Recommended toner cartridges and part numbers Part Name Regular Cartridge Toner Cartridge High Yield Toner Cartridge X264A21G X264H21G Lexmark Return Program Cartridge X264A11G X264H11G Ordering a photoconductor kit The printer issues a message to
  • Lexmark X363 | User's Guide - Page 151
    parts if you experience problems with paper double‑feeding or failing to feed through the Automatic Document Feeder. Part name ADF input tray ADF separator pad ADF separator roll Part number 40X5470 40X5472 40X5471 Replacing supplies Replacing the toner cartridge When 88 Cartridge is low appears
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    Maintaining the printer 152 2 Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle. 1 2 3 Unpack the new toner cartridge. 4 Shake the cartridge in all directions to distribute the toner.
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    toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front door. Replacing the photoconductor kit The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC Kit life warning or 84 Replace PC
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    Maintaining the printer 154 To replace the photoconductor kit: 1 Open the front door by pressing the button on the left side of the printer and lowering the front door. 2 Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle. 1 2 3
  • Lexmark X363 | User's Guide - Page 155
    to touch the photoconductor drum. Warning-Potential Damage: When replacing a photoconductor kit, do not leave it exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 6 Insert the toner cartridge into the photoconductor kit by aligning the
  • Lexmark X363 | User's Guide - Page 156
    After you replace the photoconductor kit, reset the photoconductor counter. To reset the counter, see the instruction sheet that came with the new photoconductor kit. Warning-Potential Damage: Resetting the photoconductor counter without replacing the photoconductor may damage your printer and void
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    tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. Restoring the factory default settings 1 From the printer control panel, press . 2 Press the
  • Lexmark X363 | User's Guide - Page 158
    toner in the toner cartridge, the percentage of life remaining in the photoconductor kit, and capacity measurements of certain printer parts. To access the device status: 1 Type the printer to the Paper, Reports, Settings, and Network/Ports menus. 5 From this screen, you may set a User Password and
  • Lexmark X363 | User's Guide - Page 159
    supplies are getting low or when the paper needs to be changed, added, or unjammed. To set up e‑mail alerts: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
  • Lexmark X363 | User's Guide - Page 160
    Administrative support 160 5 Enter the IP addresses of the source and target printers. Note: To add additional target printers, click the Add Target IP button. 6 Click Copy Printer Settings.
  • Lexmark X363 | User's Guide - Page 161
    access each jam" on page 162 for a list of jam numbers and instructions for how to access each jam. 1 Push the button to open the front door. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Multipurpose or manual feeder door Note: Some printer models have
  • Lexmark X363 | User's Guide - Page 162
    jam Jam number 200‑201 202 231 233 234 To access the jam Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit the scanner cover. • Remove the ADF paper tray. 200‑201 paper jams CAUTION-HOT SURFACE: The fuser and the inside of the printer
  • Lexmark X363 | User's Guide - Page 163
    jams 163 2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 1 2 3 4 Lift the flap at the front of the printer, and then remove any jammed sheets. 5 Insert the photoconductor kit and toner cartridge
  • Lexmark X363 | User's Guide - Page 164
    The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 1 2 3 2 Lift the flap in front of
  • Lexmark X363 | User's Guide - Page 165
    Clearing jams 165 3 If you do not see any jammed sheets, open the rear door. 4 Remove the jam. 5 Close the rear door. 6 Insert the photoconductor kit and toner cartridge. 7 Close the front door. 8 Press .
  • Lexmark X363 | User's Guide - Page 166
    jams 166 231 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door. 1 2 2 Open the rear door. 3 Remove the jam
  • Lexmark X363 | User's Guide - Page 167
    Clearing jams 167 4 Close the rear door. 5 Close the front door. 6 Press . 233 paper jam 1 Remove the tray from the printer.
  • Lexmark X363 | User's Guide - Page 168
    steps in "231 paper jam" on page 166. 234 paper jam A single jam or multiple jams are in the duplex area of the printer. To locate and remove the jammed sheets, complete all the steps in: • "231 paper jam" on page 166 • "233 paper jam" on page 167 235 paper jam 1 Gently pull the jammed sheet out of
  • Lexmark X363 | User's Guide - Page 169
    Clearing jams 169 242 paper jam 1 Remove the optional tray from the printer. 2 Remove the jam. 3 Insert the tray. 4 Press .
  • Lexmark X363 | User's Guide - Page 170
    170 251 paper jam A sheet of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out. If the sheet is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 1 2 3 2 Lift the flap
  • Lexmark X363 | User's Guide - Page 171
    Clearing jams 171 290-294 paper jams Clearing jams under the ADF cover 1 Remove all original documents from the ADF. 2 Open the ADF cover. 3 Unlock the separator roll.
  • Lexmark X363 | User's Guide - Page 172
    Clearing jams 172 4 Remove the separator roll. 5 Remove the jammed paper. 6 Reinstall the separator roll.
  • Lexmark X363 | User's Guide - Page 173
    Clearing jams 173 7 Lock the separator roll. 8 Close the ADF cover. 9 Press .
  • Lexmark X363 | User's Guide - Page 174
    Clearing ADF jams by lifting the scanner cover 1 Open the scanner cover, and then remove any jammed pages. 2 Press . Clearing ADF duplex jams If you are making a two‑sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: 1 Remove
  • Lexmark X363 | User's Guide - Page 175
    Clearing jams 175 2 Remove the jammed paper by pulling the lower edge of the sheet exiting the ADF. 3 Reinstall the ADF tray. 4 Press .
  • Lexmark X363 | User's Guide - Page 176
    option, or other network device. • All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Printer control panel
  • Lexmark X363 | User's Guide - Page 177
    press to clear the message. • Complete the Analog Fax Setup. If the message appears again, contact your system support person. Formatting Flash DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do not power off while the printer is formatting the flash memory. Hex Trace The
  • Lexmark X363 | User's Guide - Page 178
    installed inside the printer. Note: Network code may be downloaded while this message appears on the display. Line busy A fax number is dialed, but the fax line is busy. Wait for the message to clear. Load manual feeder with Try one or more of the following: • Load the specified paper in the
  • Lexmark X363 | User's Guide - Page 179
    . Programming System Code DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do not turn the printer power off while Programming System Code appears on the display. Queued for sending The scanning process of a fax job completed, but the job is not sent yet because another
  • Lexmark X363 | User's Guide - Page 180
    .yy Replace defective or missing cartridge The toner cartridge is either missing or not functioning properly. Try one or more of the following: • Remove the toner cartridge, and then reinstall it. • Remove the toner cartridge, and then install a new one. 34 Short paper The printer paper size setting
  • Lexmark X363 | User's Guide - Page 181
    Troubleshooting 181 Try one or more of the following: • Press to clear the message and continue printing. • Press , and then press to cancel printing. • Make sure the paper size setting matches the size of the paper in the tray. 35 Insufficient memory to support Resource Save feature The printer
  • Lexmark X363 | User's Guide - Page 182
    the message and continue printing. • Turn the power off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Standard network software error Try one or more of the following: • Press the arrow buttons until Continue appears, and then
  • Lexmark X363 | User's Guide - Page 183
    either where the paper is jammed or the number of pages jammed. 1 To access the jam, try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge if you
  • Lexmark X363 | User's Guide - Page 184
    Troubleshooting 184 201.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Open the front door, and then remove the photoconductor kit and toner cartridge unit. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge unit. 4 Close
  • Lexmark X363 | User's Guide - Page 185
    the paper is jammed or the number of pages jammed. 1 To access the jam, try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge. • Remove Tray 2. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge if
  • Lexmark X363 | User's Guide - Page 186
    ADF. 2 Flex and fan the pages. 3 Place the pages in the ADF. 4 Adjust the ADF guides. 5 From the printer control panel, press . 293 Paper Missing The scanner was instructed to scan using the ADF, but there is no paper in the ADF. Note: The message clears when the pages are placed in the ADF. 1 Flex
  • Lexmark X363 | User's Guide - Page 187
    using compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and
  • Lexmark X363 | User's Guide - Page 188
    Troubleshooting 188 MAKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE For more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer solutions. Try one or more of may notice a short delay before the
  • Lexmark X363 | User's Guide - Page 189
    your job. Turn the printer off and back on to exit Hex Trace mode. Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY 1 Load the same size and type of paper in each tray. 2 Move the paper guides to the correct positions for the paper size loaded in each
  • Lexmark X363 | User's Guide - Page 190
    Troubleshooting 190 3 Press the arrow buttons until General Settings appears, and then press . 4 Try one or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. Scanner unit
  • Lexmark X363 | User's Guide - Page 191
    ERROR MESSAGES Clear any error messages. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint‑free cloth dampened with water. If your printer has an ADF, be sure to
  • Lexmark X363 | User's Guide - Page 192
    to be scanned. • Check the paper trays to make sure the guides touch the edges of the loaded paper. Partial document or photo copies These are possible solutions. Try one or more of the following: CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in
  • Lexmark X363 | User's Guide - Page 193
    Troubleshooting 193 Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Try one or more of the following: CHECK THE CABLE CONNECTIONS Make sure the network or
  • Lexmark X363 | User's Guide - Page 194
    Make sure the network or USB cable is securely connected to the computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service. If your region supports multiple caller ID
  • Lexmark X363 | User's Guide - Page 195
    wall jack. 5 If you hear a dial tone, then connect the printer to that wall jack. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone
  • Lexmark X363 | User's Guide - Page 196
    telephone line for the printer. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one page at a time. Can send but not receive faxes These are possible solutions. Try one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. CHECK
  • Lexmark X363 | User's Guide - Page 197
    Troubleshooting 197 THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Can receive but not send faxes These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS IN FAX MODE From the printer control panel, press the Fax button to put the printer in
  • Lexmark X363 | User's Guide - Page 198
    THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Drawers These are possible solutions. Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Pull the tray completely out. 2 Check for
  • Lexmark X363 | User's Guide - Page 199
    Troubleshooting 199 3 Make sure the guides are aligned against the edges of the paper. 4 Insert the tray. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. Flash memory card Make sure the flash memory card is securely connected to the printer system board
  • Lexmark X363 | User's Guide - Page 200
    until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, and then Ready appears. Blank pages These are possible solutions. Try one or more of the following: PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is
  • Lexmark X363 | User's Guide - Page 201
    using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions. Try one or more of the following: CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the
  • Lexmark X363 | User's Guide - Page 202
    images These are possible solutions. Try one or more of the following: THE PHOTOCONDUCTOR KIT IS DEFECTIVE Replace the photoconductor kit. CHECK THE MEDIA TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh
  • Lexmark X363 | User's Guide - Page 203
    job to print, specify the correct page size in Print Properties, the Print dialog, or the software program. Paper curl These are possible solutions. Try one or more of the following: CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the
  • Lexmark X363 | User's Guide - Page 204
    . • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge.
  • Lexmark X363 | User's Guide - Page 205
    matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. THE TONER IS LOW When 88 Cartridge low appears, order a new toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge.
  • Lexmark X363 | User's Guide - Page 206
    meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These
  • Lexmark X363 | User's Guide - Page 207
    Troubleshooting 207 Toner specks These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor CHECK THE TRANSPARENCIES Use only
  • Lexmark X363 | User's Guide - Page 208
    Troubleshooting 208 THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. CAUTION-HOT SURFACE: The inside of the printer might be hot. To
  • Lexmark X363 | User's Guide - Page 209
    life of the cartridge, and then reinstall it. THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used toner cartridge with a new one. Embedded Web Server does not open These are possible solutions. Try one or more of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer
  • Lexmark X363 | User's Guide - Page 210
    210 Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information
  • Lexmark X363 | User's Guide - Page 211
    Product name: Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw Machine services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark
  • Lexmark X363 | User's Guide - Page 212
    software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark with the instructions, may cause user is encouraged to try to correct the interference by one of Lexmark Technology & Services Lexmark International,
  • Lexmark X363 | User's Guide - Page 213
    modes may not apply to your product. 1-meter average sound pressure, dBA Printing 53 dBA Scanning 49 dBA Copying 53 dBA Ready N/A Values are subject to change. See www.lexmark.com for current values. Temperature information Ambient temperature Shipping and storage temperature 15.6C° - 32
  • Lexmark X363 | User's Guide - Page 214
    as configured when shipped by Lexmark. Mercury statement This product contains laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser
  • Lexmark X363 | User's Guide - Page 215
    ‑copy output from hard‑copy original documents. 440 W, 480 W 440 W Scanning The product is scanning hard‑copy documents. 29 W, 32 W Ready The product is waiting for than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with
  • Lexmark X363 | User's Guide - Page 216
    States relating to electromagnetic compatibility and safety of electrical Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny to users of the US telephone network: network, the telephone company will notify you in advance that temporary discontinuance of service
  • Lexmark X363 | User's Guide - Page 217
    International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment contains no user serviceable parts. For repair and
  • Lexmark X363 | User's Guide - Page 218
    CA11A. Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions. The grant of model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment shall not be set up to make automatic calls
  • Lexmark X363 | User's Guide - Page 219
    the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table frequency radiation The following notice is applicable if your printer has a wireless network card installed: The radiated output power of this device
  • Lexmark X363 | User's Guide - Page 220
    Notice to users in Brazil Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and certification/registration number only signifies that the Industry Canada technical specifications were met. Industry Canada (Canada) Cet appareil est conforme
  • Lexmark X363 | User's Guide - Page 221
    use only. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information. Česky Dansk
  • Lexmark X363 | User's Guide - Page 222
    1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. Statement of Limited Warranty Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw
  • Lexmark X363 | User's Guide - Page 223
    service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web at www.lexmark.com/support
  • Lexmark X363 | User's Guide - Page 224
    with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications
  • Lexmark X363 | User's Guide - Page 225
    , and designed to work with only genuine Lexmark toner cartridges and developer components for the life of the patented printer. Under this patent license, you agree to: (1) use only genuine Lexmark toner cartridges and developer components with this printer except as otherwise provided below, and
  • Lexmark X363 | User's Guide - Page 226
    4 U.S.A. STATE LAWS. This Software Limited Warranty gives you specific legal rights. You may also users to the number specified in your agreement with Lexmark. You may not separate the components of the Software Program for use on more than one computer. You agree that you will not Use the Software
  • Lexmark X363 | User's Guide - Page 227
    , its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you. Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide
  • Lexmark X363 | User's Guide - Page 228
    with the terms of this Software License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this Software License Agreement, the terms of
  • Lexmark X363 | User's Guide - Page 229
    detected 182 54 Network software error 182 54 Standard network software error 182 550‑sheet drawer installing 21 56 Standard USB port disabled 182 58 Too many flash options installed 182 58 Too many trays attached 183 84 PC Kit life warning 183 84 Replace PC Kit 183 840.01 Scanner Disabled 186
  • Lexmark X363 | User's Guide - Page 230
    of the paper (duplexing) 71 pausing a print job to make copies 75 photos 69 placing separator sheets between copies 74 quick copy 68 reducing 72 selecting a tray 71 to letterhead 70 to transparencies 69 using the ADF 68 using the scanner glass 69 custom paper type assigning 51 Custom Scan Sizes menu
  • Lexmark X363 | User's Guide - Page 231
    19 troubleshooting 199 font sample list printing 65 Formatting Flash 177 forwarding faxes 99 G green settings Eco‑Mode 35 Power Saver 36 Quiet Mode 37 H Hex Trace 177 I Image menu 143 information, finding 8 installation wireless network 27, 28 installing options in driver 25 printer software 24
  • Lexmark X363 | User's Guide - Page 232
    jam 184 231.yy Paper jam 184 233.yy Paper jam 184 234.yy Paper jam 185 235.yy Paper jam 185 24x.yy Paper jam 185 251.yy Paper jam 185 290-292 ADF Scanning Jams 186 293 Paper Missing 186 293.02 Flatbed Cover Open 186 294 ADF Jam 186 31.yy Replace defective or missing cartridge 180 34 Short paper
  • Lexmark X363 | User's Guide - Page 233
    Kit life warning 183 84 Replace PC Kit 183 840.01 Scanner Disabled 186 840.02 Scanner Auto Disabled 187 88.yy Cartridge is low 183 Answering 176 Call complete 176 Close front door 176 Defragmenting Flash 176 DO NOT TOUCH Reading flash data DO NOT POWER OFF 177 Fax failed 177 Fax Station Name not set
  • Lexmark X363 | User's Guide - Page 234
    206 toner specks 207 troubleshooting, printer options drawers 198 flash memory card 199 option not working 198 troubleshooting, scan cannot scan from a computer 194 partial document or photo scans 194 scan was not successful 193 scanner unit does not close 190 scanning takes too long or freezes the
  • Lexmark X363 | User's Guide - Page 235
    Index 235 Windows wireless network installation 27 wired network setup using Windows 31 wired networking using Macintosh 31 Wireless menu 119 wireless network configuration information 26 installation, using Macintosh 28 installation, using Windows 27
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Lexmark X264dn, X363dn, X364dn,
and X364dw
User's Guide
August 2011
www.lexmark.com
Machine type(s):
7013
Model(s):
231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2