Lexmark X364 User's Guide

Lexmark X364 Manual

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  • Lexmark X364 | User's Guide - Page 1
    Lexmark X264dn, X363dn, X364dn, and X364dw User's Guide August 2011 Machine type(s): 7013 Model(s): 231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2 www.lexmark.com
  • Lexmark X364 | User's Guide - Page 2
    34 Saving paper and toner...34 Saving energy...35 Recycling...36 Reducing printer noise...37 Loading paper and specialty media 39 Setting the Paper Size and Paper Type...39 Configuring Universal paper settings...39 Avoiding jams...40 Loading trays...41 Using a multipurpose or manual feeder 45
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    on each page 75 Canceling a copy job...76 Improving copy quality...76 E-mailing...77 Getting ready to e-mail...77 Creating an e-mail shortcut using the Embedded Web Server 78 E-mailing a document...78 Canceling an e-mail...80 Faxing...81 Getting the printer ready to fax...81 Sending a fax...93
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    ...105 Improving scan quality...106 Understanding printer menus 108 Menus list...108 Paper menu...108 Reports menu...115 Network/Ports menu...116 Settings menu...122 Maintaining the printer 146 Cleaning the exterior of the printer...146 Cleaning the scanner glass...146 Cleaning the ADF separator
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    basic printer problems...176 Printer control panel display is blank or displays only diamonds 176 Understanding printer messages...176 Solving printing problems...187 Solving copy problems...190 Solving scanner problems...192 Solving fax problems...194 Solving option problems...198 Solving paper
  • Lexmark X364 | User's Guide - Page 6
    not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. Refer service or repairs, other than those described in the user documentation, to a professional service person. This product is designed, tested, and
  • Lexmark X364 | User's Guide - Page 7
    cords and cables from the printer before moving it. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. SAVE THESE INSTRUCTIONS.
  • Lexmark X364 | User's Guide - Page 8
    the printer • Installing the printer software Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, depending on your printer model • Configuring printer settings
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    The latest supplemental information, updates, and technical support: • Documentation • Driver downloads • Live chat support • E‑mail support • Telephone support Warranty information Find it here Windows or Mac Help-Open a printer software program or application, and then click Help. Click to
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    the printer for proper ventilation: 5 1 4 3 2 1 Rear 305 mm (12 in.) 2 Right side 203 mm (8 in.) 3 Front 203 mm (8 in.) 4 Left side 76 mm (3 in.) 5 Top 254 mm (10 in.) Printer configurations Basic model The following illustration shows the printer front with its basic features or parts:
  • Lexmark X364 | User's Guide - Page 11
    4 5 6 7 1 Front door release button 2 Printer control panel 3 Automatic Document Feeder (ADF) 4 System board door 5 Front door 6 Multipurpose feeder door Note: Depending on your printer model, this could be the manual feeder door. 7 Standard 250‑sheet tray (Tray 1) 8 Standard exit bin The following
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    Learning about the printer 12 1 2 3 4 6 5 1 Rear door 2 Ethernet port 3 Wireless antenna Note: The wireless antenna appears on wireless models only. 4 Fax ports Note: Fax ports appear on fax models only. 5 USB port 6 Printer power cord socket 7 Power switch 8 Locking device 8 7
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    Learning about the printer 13 Configured model The following illustration shows the printer configured with an optional 250‑ or 550‑sheet drawer: 1 1 Optional 250‑ or 550‑sheet drawer (Tray 2) Basic functions of the scanner The scanner provides copy, fax, and scan capability. You can: • Make
  • Lexmark X364 | User's Guide - Page 14
    before loading. • Load up to 50 sheets of plain paper in the ADF input tray, based on 75 g/m2 (20 lb.) paper. • Scan sizes from 124.46 x 127 mm (4.9 x 5 in.) to 215.9 x 355.6 mm (8.5 x 14 in.). • Scan documents with mixed page sizes (letter and legal). • Scan media weights from 52 to 120 g/m2 (14 to
  • Lexmark X364 | User's Guide - Page 15
    Learning about the printer 15 Understanding the printer control panel 1 2 3 Copy Scan/Email Content Darkness Text Text/Photo Photo Fax Duplex/2-Sided Copy Copies Scale Options Menu Back Select Stop/Cancel Start Fax Redial/Pause Resolution Options Hook 1@!. 2 ABC 3 DEF 4 5 JKL 6 MNO
  • Lexmark X364 | User's Guide - Page 16
    Note: Fax mode is not available on selected printer models. 10 Scan/Email Enters the scan or scan to e‑mail function 1 2 3 9 8 765 4 Item 1 Menu Description Enters the administration menus 2 Display View scanning, copying, faxing, and printing options as well as status and error messages
  • Lexmark X364 | User's Guide - Page 17
    , or printing. • Solid green-The printer is on, but idle. • Blinking red-Operator intervention is needed. 9 Back Returns one screen at a time to the Ready screen Note: An error beep sounds when you press if a flash drive is connected and the USB menu is displayed. 2 1 7 6 Item 1 Redial/Pause
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    USB port 4 Shortcuts # 5 Hook Description Lets you scan to a flash drive or print supported file types Notes: • The front USB port is available only on selected printer models. • When a USB flash memory device is inserted into the printer, the printer can only scan to the USB device or print files
  • Lexmark X364 | User's Guide - Page 19
    turn them off as well, and unplug any cables going into the printer. Warning-Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Access the system
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    Additional printer setup 20 2 Unpack the card. Note: Avoid touching the connection points along the board. • Be careful not to damage the connectors. • If your printer model does not fax, your system board will not have the fax card attached to the system board. 5 Close the system board door.
  • Lexmark X364 | User's Guide - Page 21
    going into the printer. 1 Unpack the drawer, and then remove any packing material from the outside of the drawer. 2 Remove the tray from the support unit. 1 2 1 Support unit 2 Tray 3 Remove any packing material and tape from inside the tray. 4 Insert the tray into the support unit. 5 Place the
  • Lexmark X364 | User's Guide - Page 22
    printer setup 22 6 Align the printer with the drawer, and then lower the printer into place. Attaching cables 1 Connect the printer to a computer or a network. • For a local connection, use a USB cable. • For a network connection, use an Ethernet cable. 2 Connect the power cord to the printer
  • Lexmark X364 | User's Guide - Page 23
    USB port 4 Printer power cord socket Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page-Use this page to verify that all printer options are installed
  • Lexmark X364 | User's Guide - Page 24
    may not be configured properly. Consult a system support person for a solution, and then print another network setup page. Setting up the printer software Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically
  • Lexmark X364 | User's Guide - Page 25
    5 Follow the instructions on the screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the driver and install the printer software. Updating
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    the printer on an 802.1X network using the Advanced method, then you may need the following: • Authentication type • Inner authentication type • 802.1X username and password • Certificates Note: For more information on configuring 802.1X security, see the Networking Guide on the Software and
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    and then to a properly grounded electrical outlet, and then turn the printer on. 1 2 Note: For fax setup, see the User's Guide on the Software and Documentation CD. Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen
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    between the computer on the wireless network and the printer. Notes: • After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. • If your printer has faxing capabilities, then connect the telephone cable. 9 Follow the on
  • Lexmark X364 | User's Guide - Page 29
    Additional printer setup 29 Prepare to configure the printer 1 Locate the printer MAC address on the sheet that came with the printer. Write the last six digits of the MAC address in the space provided below: MAC address 2 If your printer has faxing capabilities, then connect the telephone cable
  • Lexmark X364 | User's Guide - Page 30
    . Configure your computer to use the printer wirelessly To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file and create a printer in the Print Center or Printer Setup Utility. 1 Install a PPD file on the computer: a Insert the Software
  • Lexmark X364 | User's Guide - Page 31
    network connections. Before you install the printer on a wired network, make sure that: • You have completed the initial setup of the printer. • The printer is connected to your network with the appropriate type of cable. For Windows users 1 Insert the Software and Documentation CD. Wait for the
  • Lexmark X364 | User's Guide - Page 32
    in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer. 4 Install the drivers and add the printer. a Install a PPD file on the computer: 1 Insert the Software and Documentation CD in the CD or
  • Lexmark X364 | User's Guide - Page 33
    3 Double‑click Print Center or Printer Setup Utility. 4 From the Printer List, click Add. 5 Choose the Default Browser tab. 6 Click More Printers. 7 From the first pop‑up menu, choose AppleTalk. 8 From the second pop‑up menu, select Local AppleTalk zone. 9 Select the printer from the list. 10 Click
  • Lexmark X364 | User's Guide - Page 34
    an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well with your printer, see "Using recycled paper and other office papers" on page 55. Conserving supplies There
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    Lexmark Toolbar, or the printer display, to see what the document will look like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Carefully select and load paper to avoid paper jams. For more information, see "Avoiding jams" on page
  • Lexmark X364 | User's Guide - Page 36
    . The factory default setting is 30 minutes. To increase or decrease the number of minutes before the printer enters Power Saver mode: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and
  • Lexmark X364 | User's Guide - Page 37
    are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the pre‑paid shipping label. You can also: 1 Visit our Web site at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country from
  • Lexmark X364 | User's Guide - Page 38
    delay before the first page is printed. • Fans run at a reduced speed or are turned off. • If your printer has faxing capability, fax sounds are reduced or disabled, including the fax speaker and ringer. Off Use factory default settings. This setting supports the performance specifications for
  • Lexmark X364 | User's Guide - Page 39
    by Type. Configuring Universal paper settings The Universal Paper Size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the Manual Feeder to Universal when the size you want is not available from the Paper Size menu. Then
  • Lexmark X364 | User's Guide - Page 40
    by the Universal Setup menu. Avoiding jams The following hints can help you avoid jams: Paper tray recommendations • Make sure the paper lies flat in the paper tray. • Do not remove the paper tray while the printer is printing. • Do not load the paper tray while the printer is printing. Load
  • Lexmark X364 | User's Guide - Page 41
    same stack. • Make sure all sizes and types are set correctly in the printer control panel menus. • Store paper per the manufacturer's recommendations. Loading trays 1 Pull the tray completely out. Note: Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause
  • Lexmark X364 | User's Guide - Page 42
    you are loading. If you are loading A6‑size paper: a Squeeze and slide the length guide toward the center of the tray to the A5 size position. b Raise the A6 backstop. Notes: • The standard tray accommodates only 150 sheets of A6‑size paper. Notice the maximum fill line on the A6 backstop which
  • Lexmark X364 | User's Guide - Page 43
    specialty media 43 Notes: • Use the size indicators on the bottom of the tray to help position the guide. • For setup, load letter‑ or A4‑size paper based on the standard size for your country or region. 3 Flex a stack of paper back and forth to loosen the sheets, and then fan them. Do not fold
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    44 Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. LETTERHEAD 5 Squeeze and slide the guides to lightly touch the side of the stack. 1 2 6 Insert the tray. 7 If the paper type you loaded differs from the type that was previously loaded in the
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    45 Using a multipurpose or manual feeder Some models of the printer have a multipurpose feeder, whereas other models have a manual feeder. The multipurpose feeder can be loaded like a tray with up to 50 sheets of paper. The manual feeder can be loaded with one sheet of paper at a time. Using the
  • Lexmark X364 | User's Guide - Page 46
    guides out fully. 2 Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels. Straighten the edges on a level surface. 3 Load the paper or specialty media. Notes: • Do not force paper into the
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    and specialty media 47 • Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came in. • Load letterhead with the logo faceup and the top
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    : Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 4 Squeeze and slide the guides to support the paper. 5 Slide the paper gently into the multipurpose feeder until it comes to a stop. Make sure the
  • Lexmark X364 | User's Guide - Page 49
    feeder can feed only one sheet of paper at a time. You can use the manual feeder to print on paper types or sizes that are not currently loaded in a tray. 1 Open the manual feeder door. 2 Load one sheet of paper faceup into the center of the manual feeder. Notes: • Load letterhead faceup, with the
  • Lexmark X364 | User's Guide - Page 50
    are supported for occasional use. It is recommended to print no more than 20 pages of paper labels per month. Only one optional drawer may be installed on the printer at a time. The maximum amount of paper that can be loaded depends on whether you have an optional 250‑ or 550‑sheet tray. Feed paper
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    automatic; they must be set manually from the Paper menu. Warning-Potential Damage: Do not assign a Paper Type name that does not accurately describe the type of paper loaded in the tray. The temperature of the fuser varies according to the specified Paper Type. Paper may not be properly processed
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    IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click Paper Menu. 4 Click Custom Names. 5 Type a name for the paper type in a Custom Name box. Note: This custom name will replace a custom type
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    edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can
  • Lexmark X364 | User's Guide - Page 54
    temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print
  • Lexmark X364 | User's Guide - Page 55
    is required for reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing, consult your paper supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for
  • Lexmark X364 | User's Guide - Page 56
    the Card Stock & Label Guide. Paper types and weights supported by the printer The printer engine and the duplex path support 60-90 g/m2 (16-24 lb) paper weights. The multipurpose and manual feeders support 60-163 g/m2 (16-43 lb) paper weights. Paper type Paper • Plain • Light • Heavy • Recycled
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    8.9 in.) 1 A6 is supported only for grain long papers. 2 If a paper size you want to use is not listed, configure a Universal paper size. For more information, see "Configuring Universal paper settings" on page 39. 3 Universal paper size has limited support in the trays for paper sizes 140 mm x 210
  • Lexmark X364 | User's Guide - Page 58
    14 in.) 1 A6 is supported only for grain long papers. 2 If a paper size you want to use is not listed, configure a Universal paper size. For more information, see "Configuring Universal paper settings" on page 39. 3 Universal paper size has limited support in the trays for paper sizes 140 mm x 210
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    information, see "Avoiding jams" on page 40 and "Storing paper" on page 55. Printing a document 1 Load paper into a tray or feeder. 2 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 3 Do one of the following: For Windows users a With a document
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    hubs are not supported. To print from a flash drive: 1 Make sure the printer is on and Ready or Busy appears. 2 Insert a flash drive into the USB port. Notes: • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, the printer ignores the flash drive
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    on both sides of a sheet of paper. 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until Print Settings appears, and then press . 4 Press the arrow buttons until Finishing Menu appears, and then press . 5 Press
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    the sheet with the logo should enter the multipurpose feeder or manual feeder last. Note: Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Tips on using transparencies Print samples on the transparencies being considered
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    printer control panel Paper menu. • To prevent print quality problems, avoid getting fingerprints on the transparencies. • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part laid finishes • Adjust the width guides to fit the width of the
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    jams or other paper handling problems. • Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 210°C (410°F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
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    65 Printing information pages See "Printing a menu settings page" on page 24 and "Printing a network setup page" on page 24 for more information on printing these pages. Printing a font sample list To print samples of the fonts currently available for your printer: 1 Make sure the printer is on and
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    Select a job to cancel. 3 From the keyboard, press Delete. For Macintosh users In Mac OS X version 10.5 or later: 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax, and then double‑click the printer icon. 3 From the printer window, select the job to cancel. 4 From the icon bar at
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    Printing 67 3 Double‑click the printer icon. 4 From the printer window, select the job to cancel. 5 From the icon bar at the top of the window, click the Delete icon.
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    the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad
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    the copy settings as needed. 5 From the printer control panel, press . Another page? 1=Yes 2=No appears. 6 If you want ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 From the Copy area, press the Options button. 5 Press the arrow buttons until Paper
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    you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press
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    a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press the Options button. 5 Press the arrow buttons until Paper Source appears, and then press . 6 Press the arrow buttons until the tray or source containing the paper type that you
  • Lexmark X364 | User's Guide - Page 72
    . Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press the Scale button. 5 Press the arrow buttons until the scale option you want appears, and then press . If
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    2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Copy button. 4 Press each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated If you want to collate your copies, then
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    know the IP address of the printer, then print a network setup page and locate the address in the TCP paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer
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    the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you placed the document on the scanner glass and have additional pages to copy, then place the next page on the scanner glass, and then press 1 on the keypad
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    Job. 2 Press to cancel the job. Canceling appears. The printer clears all pages in the ADF or printer and then cancels the job. Improving copy quality Question When magazine articles, business graphics, and brochures. Use Photograph mode when the original document is a high-quality photograph
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    E-mailing 77 E-mailing ADF Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one
  • Lexmark X364 | User's Guide - Page 78
    the printer, then print a network setup page and paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan
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    . 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan to E‑mail appears. 4 Press . Search appears. Note: If there are no entries in the address book, then Manual Entry appears. 5 Press # , and then enter the
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    ADF, then adjust the paper guides. 3 From the printer control panel, press the Scan/Email button. Scan to E‑mail appears. 4 Press . Search appears. Note: If there are no entries in the address book, then Manual to continue scanning the e‑mail. The printer clears all pages in the ADF and then cancels
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    or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the
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    of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 Click inside the Station Name box, and then enter the name to be printed on
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    83 Equipment and service options Fax connection setup Connect directly to the telephone line See "Connecting to an analog telephone line" on page 83 Connect to a Digital Subscriber Line (DSL or ADSL) service See "Connecting to a DSL service" on page 83. Connect to a Private Branch eXchange
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    ring pattern. This may be useful for distinguishing between fax and voice calls. If you subscribe to a distinctive ring service, follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the
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    Faxing 85 d Press the arrow buttons until Distinctive Rings appears, and then press . e Press the arrow buttons until the desired ring tone appears, and then press . Connecting the printer and a telephone or answering machine to the same telephone line 1 Connect one end of the telephone cable that
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    Faxing 86 Answering machine and telephone Telephone or a telephone with an integrated answering machine Connecting to an adapter for your country or region The following countries or regions may require an answering machine, telephone, or other telecommunications equipment to the printer.
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    Faxing 87 There is a plug installed in the printer EXT port . This plug is necessary for the proper machines) may not work. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to the adapter, and then
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    Faxing 88 3 Connect the answering machine or telephone to the adapter. Answering machine Telephone
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    89 Germany There is a special RJ‑11 plug installed in the printer EXT port . Do not remove this plug. It is necessary for the proper operation of the fax function and of downstream telephones. Connecting to a telephone wall jack in Germany Note: Do not remove the plug. If you remove it, then
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    the other N slot of the active analog telephone wall jack. Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary depending on your country or region. 1 Make sure you have the following: • A telephone
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    LINE port . 3 Connect the other end of the telephone cable to an active analog telephone wall jack. 4 Remove the protective plug from the printer EXT port . 5 Connect your telephone to the computer telephone jack. Note: See the manual that came with your computer for the telephone connections.
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    can reset the date and time. Then the correct date and time will be printed on every fax job. To set the date and time: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and
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    not know the IP address of the printer, then print a network setup page and locate the address in the TCP/ ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. 4 Enter the fax
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    printer setup. If you need to install the software after setup, follow these instructions: For Windows users 1 Close all open software programs. 2 Insert the Software and Documentation CD. Note: If you cannot locate the Software and Documentation CD, you can download the driver from the Lexmark
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    follow the instructions on the screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, select your operating system, and then select the PostScript driver. 4 Download the driver and install
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    of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Manage Shortcuts. Note: A password may be required. If you do not have an ID and password, get one from your system support person. 4 Click Fax Shortcut Setup. 5 Type a unique
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    . Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. To: appears on the first line, and the time and date appear on the second line. 4 Press . Address Book Search appears. 5 Press
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    Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. To: appears on the first line, and the time and date appear on the second line. 4 Press , and then press the arrow buttons until
  • Lexmark X364 | User's Guide - Page 99
    items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press the Fax button. 4 Enter the fax number, and then press . 5 From the Fax area, press the Options button. 6 Press the arrow buttons until Delayed Send appears
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    . To cancel a fax: 1 From the printer control panel, press . Stopping appears, and then Cancel Job appears. 2 Press to cancel the job. Note: If you want to continue to process the job, press Canceling appears. to resume scanning the fax. The printer clears all pages in the ADF and then cancels
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    printer models. Resolution This option increases how closely the scanner examines the document you want to fax. If you are faxing a photo, a drawing with fine lines, or a document with very small text, increase the Resolution setting. This will increase the amount of time required for the scan
  • Lexmark X364 | User's Guide - Page 102
    document that contains a mixture of text and graphics. • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. • Use Text/Photo mode when faxing photos printed on a laser printer or taken from a magazine or newspaper. When should I use Photo Use Photo mode when
  • Lexmark X364 | User's Guide - Page 103
    network by creating a scan profile on the computer and then downloading the profile to the printer. Scanning to a computer 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the
  • Lexmark X364 | User's Guide - Page 104
    . b If you are loading a document into the ADF, then adjust the paper guides. c Press the Scan/Email button. d Press the arrow buttons until Profiles appears, in the program you specified. Scanning to a flash drive Note: The USB port is not available on selected printer models. 1 Insert a flash
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    , from the Quick Setup menu, select Custom. Then change the scan settings as needed. Format Type This option defines the format (PDF, JPEG, or TIFF) for the scanned image. • PDF-Creates a single file with multiple pages, viewable with Adobe Reader. Adobe Reader is provided free by Adobe at www
  • Lexmark X364 | User's Guide - Page 106
    sets the size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Orientation This option tells the printer whether the original document is in portrait or landscape
  • Lexmark X364 | User's Guide - Page 107
    ? Tip • Use Text/Photo mode when scanning an original document that contains a mixture of text and graphics. • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. Use Photo mode when scanning photos printed on a laser printer or taken from a magazine or newspaper
  • Lexmark X364 | User's Guide - Page 108
    not available on selected printer models. Paper Menu Default Source Size/Type Configure MP Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Custom Scan Sizes Reports Menu Settings Page Device Statistics Network Setup Page Shortcut List Fax Job Log Fax Call Log E‑mail Shortcuts
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    Understanding printer menus Size/Type menu Menu item Select Source menu Tray 1 Tray 2 MP Feeder Manual Paper Manual Env Set Size menu for Tray 1 or Tray 2 A4 A5 A6 JIS B5 Executive Folio Legal Letter Oficio (Mexico) Statement Universal Set Size menu for Manual Paper A4 A5 Executive Folio JIS B5
  • Lexmark X364 | User's Guide - Page 110
    • Custom Type is the factory default setting. • If available, a user‑defined name will appear instead of Custom Type . • Use this menu item to configure automatic tray linking. Lets you specify the type of paper being manually loaded Note: Plain Paper is the factory default setting. Lets you
  • Lexmark X364 | User's Guide - Page 111
    Understanding printer menus 111 Configure MP menu This menu is available only on printer models equipped with multipurpose feeders. Menu item Configure MP Cassette Manual Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default
  • Lexmark X364 | User's Guide - Page 112
    printer menus 112 Paper Weight menu In the Paper Weight menu, the Select Type and Select Weight features work together to enable you to select the weight for a specific type of paper. Menu . Notes: • Normal is the factory default setting for most items. paper is supported. Paper Loading menu Menu
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    Name a Custom Type , and this user‑defined name displays instead of Custom Type . Notes: • The Custom Name must be limited to 16 characters. • Paper is the factory default setting for the Custom Type. • The custom media type must be supported by the selected tray or feeder in order for you to
  • Lexmark X364 | User's Guide - Page 114
    2. • On is the factory default setting for 2 scans/side for Size 1. Universal Setup menu These menu items are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user‑defined paper size. It is listed with the other paper size settings and
  • Lexmark X364 | User's Guide - Page 115
    Device Statistics Network Setup Page Shortcut List Fax Job Log Fax Call Log E‑mail Shortcuts Fax Shortcuts Profiles List Print Fonts Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel
  • Lexmark X364 | User's Guide - Page 116
    is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off. Sets the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off
  • Lexmark X364 | User's Guide - Page 117
    Network Buffer Disabled Auto Mac Binary PS On Off Auto Network Setup Reports Menu Network Card menu TCIP Menu IPv6 Menu Wireless menu AppleTalk menu Description Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA
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    saved as 10. Allows the printer to print a banner page. Note: Off is the factory default setting. TCP/IP menu Use the following menu items to view or set the TCP/IP information. Note: This menu is available only for network models or printers attached to print servers. Menu item TCP/IP Activate On
  • Lexmark X364 | User's Guide - Page 119
    Network or Network > Std Network Setup or Net Setup > IPv6 Menu item Enable IPv6 On Off Auto Configuration On Off View Hostname View Address View Router Address Enable DHCPv6 On Off Description Enables IPv6 in the printer Note: On is the factory default setting. Specifies whether the
  • Lexmark X364 | User's Guide - Page 120
    Security Mode Description Specifies the network mode Notes: • Infrastructure mode lets the printer access a network using an access point. • Ad hoc is the factory default setting. Ad hoc mode configures the printer for wireless networking directly between it and a computer. Specifies the wireless
  • Lexmark X364 | User's Guide - Page 121
    uses the default printer language specified in the Setup menu if the PS SmartSwitch setting is Off. Sets the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting
  • Lexmark X364 | User's Guide - Page 122
    text appearing on the display Note: All languages may not be available for all printers. Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the printer to its factory default settings. • The Energy setting minimizes the power used by the
  • Lexmark X364 | User's Guide - Page 123
    Understanding printer menus Menu item Quiet Mode Off On Run Initial setup Yes No Paper Sizes U.S. Metric Scan to PC Port Range Default Mode Copy Fax Date Format MM‑DD‑YYYY DD‑MM‑YYYY YYYY‑MM‑DD Time Format 12 hour A.M./P.M. 24 hour clock Alarms Alarm Control Cartridge Alarm Timeouts
  • Lexmark X364 | User's Guide - Page 124
    the printer reprints jammed pages Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to never reprint jammed pages
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    default settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user‑defined settings. • Restore returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Description Specifies the type
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    Understanding printer menus 126 Menu item Print Page Borders On Off Collate On Off Original Size Letter Legal Executive Folio Statement Universal ID Card 4 x 6 in. 3 x 5 in. Business Card Custom Scan Size A4 A5 Oficio (Mexico) A6 JIS B5 Paper Source Tray Manual Feeder Transparency
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    Note: 3 is the factory default setting. Description Specifies the name of the fax within the printer Specifies a number associated with the fax Specifies how the fax is identified to recipients on the fax header Sets the printer to fax manually only, which requires a line splitter and a telephone
  • Lexmark X364 | User's Guide - Page 128
    resolution gives greater print quality, but it increases the fax transmission time for outgoing faxes. Note: Standard is the factory default setting. Specifies the paper size of the document that is being scanned Note: Mixed Letter/Legal is the US factory default setting. A4 is the international
  • Lexmark X364 | User's Guide - Page 129
    No is the factory default setting. Enables Error Correction Mode for fax jobs Note: Yes is the factory default setting. Lets you send faxes by scanning at the printer Note: On is the factory default setting. Allows driver to fax jobs to be sent by the printer Note: Yes is the factory default setting
  • Lexmark X364 | User's Guide - Page 130
    On Off Rings to Answer 1-25 Auto Answer Yes No Manual Answer Code 1-9 Auto Reduction On Off Paper Source Auto Tray Manual Feeder Description Specifies the maximum speed in baud at which faxes are sent Note: 33600 baud is the factory default setting. Adjusts the amount of background visible on
  • Lexmark X364 | User's Guide - Page 131
    printing of a receive error log following a receive error Note: Print Never is the factory default setting. Enables automatic printing of fax logs Note: On is the factory default setting. Selects the source of the paper used for printing logs Note: Tray 1 is the factory default setting. Specifies
  • Lexmark X364 | User's Guide - Page 132
    Description Enables or disables the USB port on the front of the printer Notes: • Certain options are not available on selected printer models. • Enable is the factory default setting. Enables or disables the ability of the printer to update its firmware code from a USB device Note: Enable is the
  • Lexmark X364 | User's Guide - Page 133
    Understanding printer menus 133 Scan Settings Menu item Format PDF (.pdf) TIFF (.tif) JPEG (.jpg) PDF is the factory default setting. Sets the version of the PDF file that will be scanned to USB Note: 1.5 is the factory default setting. Specifies the type of content that will be scanned to USB
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    Specifies the paper size of the document that is being scanned Note: Letter is the US factory default setting. A4 is the international factory default setting. Specifies how the text and graphics are oriented on the page Notes: • Sides (Duplex) is not available on all printer models. • Off
  • Lexmark X364 | User's Guide - Page 135
    (Duplex) 1 sided 2 sided Print Settings Setup menu Menu item Printer Language PS Emulation PCL Emulation Description Limit the base file name to under 53 characters, because the time is added to the end of the base file name Note: Scanned‑image is the factory default setting. Adjusts the amount of
  • Lexmark X364 | User's Guide - Page 136
    that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed. Downloads are deleted in order to process print jobs. • The On setting retains the downloads during language changes and printer resets
  • Lexmark X364 | User's Guide - Page 137
    the print job. This setting is useful when printing transparencies or inserting blank pages in a document for notes. Specifies the paper source for separator sheets Note: Tray 1 (standard tray) is the factory default setting. Specifies that multiple‑page images are printed on one side of a sheet of
  • Lexmark X364 | User's Guide - Page 138
    uses landscape. • Short Edge uses portrait. Prints a border around each page image Note: None is the factory default setting. Description Specifies the printed output resolution Note: 600 dpi is the factory default setting. The printer driver default is 1200 IQ. Enhances the printed quality of small
  • Lexmark X364 | User's Guide - Page 139
    Menu item Format Flash No Yes Description Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off is the factory default setting. • To set Enhance Fine Lines using the Embedded Web Server, type the network printer
  • Lexmark X364 | User's Guide - Page 140
    and control codes are not executed. • To exit Hex Trace, turn the printer off or reset the printer. Provides an estimate of the percentage coverage of black on a page. The estimate is printed on a separator page. Note: Off is the factory default setting. Description Scales page content to
  • Lexmark X364 | User's Guide - Page 141
    search order Notes: • Resident is the factory default setting. • A formatted flash memory option card must be installed in the printer and operating properly for this menu item to be available. • The flash memory option cannot be Read/Write, Write, or password‑protected. • Job Buffer Size must not
  • Lexmark X364 | User's Guide - Page 142
    carriage return (CR) control command Note: Off is the factory default setting. Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. • None is not an available selection. It
  • Lexmark X364 | User's Guide - Page 143
    printer menus 143 Menu item Tray Renumber View Factory Def None Tray Renumber Restore Defaults Yes No Image menu Menu image to fit the selected paper size Note: Best Fit is the factory default setting. Sets the image orientation Note: Portrait is the factory default setting. Description Displays
  • Lexmark X364 | User's Guide - Page 144
    * Description Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting fax Note: * indicates that this value does not have pre-programmed Daylight Savings Time Start and End times. Specifies the time zone for the fax
  • Lexmark X364 | User's Guide - Page 145
    Specifies the time zone for the fax Note: * indicates that this value does not have pre-programmed Daylight Savings Time Start and End times. Accommodates Daylight Savings Time changes Note: On is the factory default setting. Lets the printer clock synchronize with the Network Time Protocol
  • Lexmark X364 | User's Guide - Page 146
    : To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. 2 Remove all paper from the printer. 3 Dampen a clean, lint‑free cloth with water. Warning-Potential Damage: Do not
  • Lexmark X364 | User's Guide - Page 147
    Maintaining the printer 147 3 Wipe the areas shown and let them dry. 4 Close the scanner cover. Cleaning the ADF separator rollers After you have copied over 50,000 copies using the ADF, clean the ADF separator rollers. 1 Open the ADF cover. 2 Unlock the separator roll. 3 Remove the separator
  • Lexmark X364 | User's Guide - Page 148
    148 5 Reinstall the separator roll. 6 Lock the separator roll. 7 Close the ADF cover. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct sunlight
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    address of the printer, print a network setup page and locate the IP address in the TCP/IP section. 2 Click Device Status. The Device Status page appears, displaying a summary of supply levels. Moving the printer to another location Warning-Potential Damage: Damage to the printer caused by improper
  • Lexmark X364 | User's Guide - Page 150
    faded, and then replace the cartridge. Recommended toner cartridges and part numbers Part Name Regular Cartridge Toner Cartridge High Yield Toner Cartridge X264A21G X264H21G Lexmark Return Program Cartridge X264A11G X264H11G Ordering a photoconductor kit The printer issues a message to
  • Lexmark X364 | User's Guide - Page 151
    parts Order ADF replacement parts if you experience problems with paper double‑feeding or failing to feed through the Automatic Document Feeder. Part name ADF input tray ADF separator pad ADF separator roll Part number 40X5470 40X5472 40X5471 Replacing supplies Replacing the toner cartridge
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    Maintaining the printer 152 2 Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle. 1 2 3 Unpack the new toner cartridge. 4 Shake the cartridge in all directions to distribute the toner.
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    toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front door. Replacing the photoconductor kit The printer automatically notifies you before the photoconductor kit reaches a page maximum by showing 84 PC Kit life warning or 84 Replace PC
  • Lexmark X364 | User's Guide - Page 154
    Maintaining the printer 154 To replace the photoconductor kit: 1 Open the front door by pressing the button on the left side of the printer and lowering the front door. 2 Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle. 1 2 3
  • Lexmark X364 | User's Guide - Page 155
    can cause print quality problems. 6 Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge until it clicks into place. 7 Install the unit into the printer by aligning the arrows on the guides of the unit with
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    After you replace the photoconductor kit, reset the photoconductor counter. To reset the counter, see the instruction sheet that came with the new photoconductor kit. Warning-Potential Damage: Resetting the photoconductor counter without replacing the photoconductor may damage your printer and void
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    tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. Restoring the factory default settings 1 From the printer control panel, press . 2 Press the
  • Lexmark X364 | User's Guide - Page 158
    device status From the Device Status page of the Embedded Web Server, it is possible to see tray settings, the level of toner in the toner cartridge, the percentage of life remaining in the photoconductor kit, and capacity measurements of certain printer parts. To access the device status: 1 Type
  • Lexmark X364 | User's Guide - Page 159
    run low or reach their end‑of‑life. To configure supply notifications using the Embedded Web Server: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the
  • Lexmark X364 | User's Guide - Page 160
    Administrative support 160 5 Enter the IP addresses of the source and target printers. Note: To add additional target printers, click the Add Target IP button. 6 Click Copy Printer Settings.
  • Lexmark X364 | User's Guide - Page 161
    access each jam" on page 162 for a list of jam numbers and instructions for how to access each jam. 1 Push the button to open the front door. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Multipurpose or manual feeder door Note: Some printer models have
  • Lexmark X364 | User's Guide - Page 162
    jam Jam number 200‑201 202 231 233 234 To access the jam Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit Remove the ADF paper tray. 200‑201 paper jams CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be
  • Lexmark X364 | User's Guide - Page 163
    jams 163 2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 1 2 3 4 Lift the flap at the front of the printer, and then remove any jammed sheets. 5 Insert the photoconductor kit and toner cartridge
  • Lexmark X364 | User's Guide - Page 164
    . 202 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the photoconductor kit and toner cartridge
  • Lexmark X364 | User's Guide - Page 165
    Clearing jams 165 3 If you do not see any jammed sheets, open the rear door. 4 Remove the jam. 5 Close the rear door. 6 Insert the photoconductor kit and toner cartridge. 7 Close the front door. 8 Press .
  • Lexmark X364 | User's Guide - Page 166
    jams 166 231 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door. 1 2 2 Open the rear door. 3 Remove the jam
  • Lexmark X364 | User's Guide - Page 167
    Clearing jams 167 4 Close the rear door. 5 Close the front door. 6 Press . 233 paper jam 1 Remove the tray from the printer.
  • Lexmark X364 | User's Guide - Page 168
    the tray. 4 Press . If this does not clear the jam, complete the steps in "231 paper jam" on page 166. 234 paper jam A single jam or multiple jams are in the duplex area of the printer. To locate and remove the jammed sheets, complete all the steps in: • "231 paper jam" on page 166 • "233 paper jam
  • Lexmark X364 | User's Guide - Page 169
    Clearing jams 169 242 paper jam 1 Remove the optional tray from the printer. 2 Remove the jam. 3 Insert the tray. 4 Press .
  • Lexmark X364 | User's Guide - Page 170
    of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out. If the sheet is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 1 2 3 2 Lift the flap at the front of the printer
  • Lexmark X364 | User's Guide - Page 171
    Clearing jams 171 290-294 paper jams Clearing jams under the ADF cover 1 Remove all original documents from the ADF. 2 Open the ADF cover. 3 Unlock the separator roll.
  • Lexmark X364 | User's Guide - Page 172
    Clearing jams 172 4 Remove the separator roll. 5 Remove the jammed paper. 6 Reinstall the separator roll.
  • Lexmark X364 | User's Guide - Page 173
    Clearing jams 173 7 Lock the separator roll. 8 Close the ADF cover. 9 Press .
  • Lexmark X364 | User's Guide - Page 174
    jams by lifting the scanner cover 1 Open the scanner cover, and then remove any jammed pages. 2 Press . Clearing ADF duplex jams If you are making a two‑sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: 1 Remove the ADF tray
  • Lexmark X364 | User's Guide - Page 175
    Clearing jams 175 2 Remove the jammed paper by pulling the lower edge of the sheet exiting the ADF. 3 Reinstall the ADF tray. 4 Press .
  • Lexmark X364 | User's Guide - Page 176
    Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer
  • Lexmark X364 | User's Guide - Page 177
    Fax Setup. If the message appears again, contact your system support person. Formatting Flash DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do not power off while the printer is formatting the flash memory. Hex Trace The printer is in Hex Trace mode. Invalid Engine Code
  • Lexmark X364 | User's Guide - Page 178
    • Load the tray or other source with the correct paper type and size. • Cancel the current job. Memory full, cannot send faxes The printer fax memory is full. Press to clear the message and cancel the fax. • Reduce the fax resolution and try to send the fax again. • Reduce the number of pages in the
  • Lexmark X364 | User's Guide - Page 179
    flash appears on the display. Programming System Code DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do not turn the printer power off while Programming System Code appears on the display. Queued for sending The scanning process of a fax job completed, but the job is not
  • Lexmark X364 | User's Guide - Page 180
    Troubleshooting 180 Scanner Jam Access Cover Open Close the bottom ADF door to clear the message. Toner is low Try one or more of the following: • Replace the toner cartridge. • Press to clear the message and continue printing. Unsupported USB device, please remove Remove the unrecognized USB
  • Lexmark X364 | User's Guide - Page 181
    paper size setting matches the size of the paper in the tray. 35 Insufficient memory to support Resource Save feature The printer print job. to clear the message. 39 Complex page, some data may not have printed Try one or one or more of the following: • Replace the defective flash memory card. •
  • Lexmark X364 | User's Guide - Page 182
    until Continue appears, and then press to continue printing. • Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Network software error The printer detects that a network port is installed, but cannot communicate with it. The
  • Lexmark X364 | User's Guide - Page 183
    yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 To access the jam, try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Remove the jam. 3 Replace the photoconductor
  • Lexmark X364 | User's Guide - Page 184
    Troubleshooting 184 201.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Open the front door, and then remove the photoconductor kit and toner cartridge unit. 2 Remove the jam. 3 Replace the photoconductor kit and toner cartridge unit. 4 Close
  • Lexmark X364 | User's Guide - Page 185
    the printer. 3 Press to continue printing. 24x.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 To access the jam, try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge
  • Lexmark X364 | User's Guide - Page 186
    ADF guides. 5 From the printer control panel, press . 293 Paper Missing The scanner was instructed to scan using the ADF, but there is no paper in the ADF. Note: The message clears when the pages are placed in the ADF. 1 Flex and fan the pages. 2 Place the pages in the ADF. 3 Adjust the ADF guides
  • Lexmark X364 | User's Guide - Page 187
    printer, click View User's Guide and Documentation on the Software and Documentation CD. • Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support
  • Lexmark X364 | User's Guide - Page 188
    information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Multiple‑language PDFs
  • Lexmark X364 | User's Guide - Page 189
    EACH TRAY 1 Print a menu settings page and compare the settings for each tray. 2 If necessary, adjust the settings from the Paper Size/Type menu. Note: None of the paper sources, trays, or feeders automatically sense the paper size. You must set the size from the Paper Size/Type menu on the printer
  • Lexmark X364 | User's Guide - Page 190
    copy problems Copier does not respond These are possible solutions. Try one or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE POWER Make sure the printer is quality These are some examples of poor copy quality: • Blank pages • Checkerboard pattern
  • Lexmark X364 | User's Guide - Page 191
    becomes faded, replace the toner cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint‑free cloth dampened with water. If your printer has an ADF, be sure to clean the ADF scanner glass as well. For more information, see: "Cleaning the scanner glass" on page 146. THE
  • Lexmark X364 | User's Guide - Page 192
    Photo. • From the printer control panel, press the Darkness button and change to a darker setting. THE PRINT IS SKEWED Notes: • If you are loading your original document in the ADF, adjust the ADF paper guides so they touch the edges of the pages to be scanned. • Check the paper trays to make sure
  • Lexmark X364 | User's Guide - Page 193
    on. This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Try one or more of the following: CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM
  • Lexmark X364 | User's Guide - Page 194
    tray: 1 From the printer control panel Paper menu, check the Paper Size setting. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup or Print dialog. Cannot scan
  • Lexmark X364 | User's Guide - Page 195
    printer to that wall jack. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service
  • Lexmark X364 | User's Guide - Page 196
    line for the printer. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one page at a time. Can send but not receive faxes These are possible solutions. Try one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. CHECK THE RING
  • Lexmark X364 | User's Guide - Page 197
    print, replace the cartridge. MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and
  • Lexmark X364 | User's Guide - Page 198
    From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Drawers These are possible solutions. Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Pull the tray completely out. 2 Check for paper jams or misfeeds.
  • Lexmark X364 | User's Guide - Page 199
    guides are aligned against the edges of the paper. 4 Insert the tray. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Solving paper feed problems Paper
  • Lexmark X364 | User's Guide - Page 200
    correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load paper. 3 From the printer control panel
  • Lexmark X364 | User's Guide - Page 201
    downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions. Try one or more of the following: CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper
  • Lexmark X364 | User's Guide - Page 202
    photoconductor kit. CHECK THE MEDIA TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer
  • Lexmark X364 | User's Guide - Page 203
    matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. THE PAPER HAS ABSORBED
  • Lexmark X364 | User's Guide - Page 204
    in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner
  • Lexmark X364 | User's Guide - Page 205
    matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. THE TONER IS LOW When 88 Cartridge low appears, order a new toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge.
  • Lexmark X364 | User's Guide - Page 206
    meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These
  • Lexmark X364 | User's Guide - Page 207
    the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. CHECK THE PAPER TYPE SETTING Load
  • Lexmark X364 | User's Guide - Page 208
    the printer control panel, select another tray or feeder to feed paper for the job. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. Warning
  • Lexmark X364 | User's Guide - Page 209
    tray or feeder. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it from side to side to redistribute the toner to extend the life of the cartridge, and then reinstall it. THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used toner
  • Lexmark X364 | User's Guide - Page 210
    to know your printer model type and serial number. For more information, see the label on the inside of the front door of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1‑800‑539‑6275). For other countries/regions, visit the Lexmark Web site at
  • Lexmark X364 | User's Guide - Page 211
    Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark typographical errors. Changes services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark
  • Lexmark X364 | User's Guide - Page 212
    with the instructions, may cause of purchase or service representative for user's authority to operate this equipment. Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part
  • Lexmark X364 | User's Guide - Page 213
    questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer.
  • Lexmark X364 | User's Guide - Page 214
    Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Mercury statement This product contains mercury printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service
  • Lexmark X364 | User's Guide - Page 215
    original documents. 440 W, 480 W 440 W Scanning The product is scanning hard‑copy documents. 29 W, 32 W Ready are subject to change. See www.lexmark.com for current values. Power Saver . Factory default Power Saver Timeout for this product (in minutes): 30 By using the configuration menus
  • Lexmark X364 | User's Guide - Page 216
    compatibility and safety of electrical equipment designed for use within certain voltage limits. A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France
  • Lexmark X364 | User's Guide - Page 217
    problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the first page requirement that electrical
  • Lexmark X364 | User's Guide - Page 218
    users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service This product requires a Swiss billing tone filter (Lexmark part number 14B5109
  • Lexmark X364 | User's Guide - Page 219
    of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny radio frequency radiation The following notice is applicable if your printer has a wireless network card installed: The radiated output
  • Lexmark X364 | User's Guide - Page 220
    Notice to users in Brazil Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and limites fixées pour l'ensemble de la population par Santé Canada. Reportez-vous au Code de sécurité 6 que vous pouvez consulter sur le site Web de Santé Canada
  • Lexmark X364 | User's Guide - Page 221
    and EFTA countries, but is restricted to indoor use only. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for
  • Lexmark X364 | User's Guide - Page 222
    requirements and other relevant provisions of Directive 1999/5/EC. Español Por medio de la presente, Lexmark Lexmark Lexmark Lexmark Lexmark Íslenska Hér með lýsir Lexmark International, Inc. yfir því Lexmark International Lexmark Lexmark Lexmark Lexmark Lexmark Lexmark Lexmark Lexmark Lexmark Lexmark
  • Lexmark X364 | User's Guide - Page 223
    , or new and serviceable used parts, which perform like new parts -Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this
  • Lexmark X364 | User's Guide - Page 224
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark X364 | User's Guide - Page 225
    them when replacement is required. Replacement toner cartridge(s) sold without these terms are available through www.lexmark.com, may be refilled by you, or a third party, as the only cartridge alternative to be used with the licensed printer. LEXMARK SOFTWARE LICENSE AGREEMENT This Software License
  • Lexmark X364 | User's Guide - Page 226
    and operated by third parties unaffiliated with Lexmark. You acknowledge and agree that Lexmark is not responsible in any way for the hosting, performance, operation, maintenance, or content of, such software applications and/or internet web pages. 3 LIMITATION OF REMEDY. TO THE MAXIMUM EXTENT
  • Lexmark X364 | User's Guide - Page 227
    you provide in relation to support services performed with respect to the Software Program and requested by you. Lexmark agrees not to use this Lexmark agree to form this Software License Agreement electronically. This means that when you click the "Agree" or "I accept" button on this page
  • Lexmark X364 | User's Guide - Page 228
    with the terms of this Software License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this Software License Agreement, the terms of
  • Lexmark X364 | User's Guide - Page 229
    Standard network software error 182 550‑sheet drawer installing 21 56 Standard USB port disabled 182 58 Too many flash options installed 182 58 Too many trays attached 183 84 PC Kit life warning 183 84 Replace PC Kit 183 840.01 Scanner Disabled 186 840.02 Scanner Auto Disabled 187 88.yy Cartridge is
  • Lexmark X364 | User's Guide - Page 230
    69 using the ADF 68 using the scanner glass 69 custom paper type assigning 51 Custom Scan Sizes menu 114 Custom Type changing name 52 Custom Types menu 113 D date and time setting 92 Default Source menu 108 Defragmenting Flash 176 directory list printing 65 display troubleshooting display is
  • Lexmark X364 | User's Guide - Page 231
    feeder 45 trays 41 M Macintosh wireless network installation 28 manual feeder loading 49 Memory full, cannot send faxes 178 menu settings loading on multiple printers 159 menu settings page printing 24 menus Active NIC 116 AppleTalk 120 Configure MP 111 Copy Settings 125 Custom Scan Sizes 114
  • Lexmark X364 | User's Guide - Page 232
    tray linking does not work 189 unexpected page breaks occur 189 printer basic model 10 configurations 10 minimum clearances 9 moving 149 selecting a location 9 shipping 149 printer control panel factory defaults, restoring 157 printer messages 200.yy Paper jam 183 201.yy Paper jam 184 202.yy Paper
  • Lexmark X364 | User's Guide - Page 233
    214 Lexmark packaging 37 Lexmark products 37 toner cartridges 37 WEEE statement 213 reducing a copy 72 Remove packaging material, check 179 Remove paper from standard output bin 179 replacing photoconductor kit 153 toner cartridge 151 reports viewing 158 Reports menu 115 resolution, fax changing
  • Lexmark X364 | User's Guide - Page 234
    151 ADF separator roll 151 photoconductor kit 150 toner cartridges 150 supply notifications configuring 159 T TCP/IP menu 118 telecommunication notices 216, 217, 218, 219 tips card stock 64 envelopes 63 labels, paper 63 letterhead 61 transparencies 62 toner cartridge replacing 151 toner cartridges
  • Lexmark X364 | User's Guide - Page 235
    Index 235 Windows wireless network installation 27 wired network setup using Windows 31 wired networking using Macintosh 31 Wireless menu 119 wireless network configuration information 26 installation, using Macintosh 28 installation, using Windows 27
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Lexmark X264dn, X363dn, X364dn,
and X364dw
User's Guide
August 2011
www.lexmark.com
Machine type(s):
7013
Model(s):
231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2