Lexmark X502n User's Guide

Lexmark X502n Manual

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  • Lexmark X502n | User's Guide - Page 1
    X500n, X502n User's Guide April 2007 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc.
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    Installing a 530-sheet drawer...27 Securing the 530-sheet drawer to the printer 28 Attaching cables...29 Loading paper and specialty media 31 Loading trays... exit bin...37 Linking trays...38 Paper and specialty media guide 39 Paper guidelines...39 Paper characteristics ...39 Unacceptable paper
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    sizes, types, and weights 44 Supported paper sizes...44 Supported paper types ...45 Supported paper weights...46 Paper capacities ...46 Printing...48 Installing printer software...48 Printing a document from Windows 48 Printing a document from a Macintosh computer 48 Printing the configuration
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    Changing the Document Size setting ...59 Adjusting the scan resolution...59 Making a scanned image lighter or darker 60 Faxing...61 Sending a fax...61 Sending a fax using the ADF...61 Sending a fax using the scanner glass...62 Sending a broadcast fax...62 Canceling a broadcast fax ...62 Sending a
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    106 Ordering a fuser...107 Ordering a photodeveloper cartridge...107 Ordering a waste toner bottle ...107 Moving the printer...107 Before moving the printer ...107 Locking the scanner ...108 Removing the printer from the 530-sheet drawer 109 Moving the printer to another location ...112 Setting the
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    Using the Embedded Web Server 116 Troubleshooting...117 Online customer support...117 Checking an unresponsive printer 117 Solving printing problems...117 Multiple-language PDFs do not print ...117 Control panel display is blank...117 Jobs do not print ...117 Job takes longer than expected to
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    ...133 Clipped images...133 Solid color pages ...134 Paper curl ...134 Toner specks ...134 Toner rubs off ...135 FAQ about color printing...135 Contacting Customer Support...136 Notices...137 Edition notice...137 Power consumption...143 Index...146 8
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    service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark the section in your operating instructions that discusses the guidelines for
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    Configured models Basic model The following illustrations show the basic printer model. 1 Automatic Document Feeder (ADF) 2 Paper guides 3 ADF paper support 4 Scanner cover 5 Control panel 6 Paper support 7 Standard exit bin 8 Standard 250-sheet tray (Tray 1) 9 Scanner glass
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    11 Rear hinges 12 Power switch 13 Power supply port 14 Ethernet port 15 USB port 16 EXT port 17 LINE port 11
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    Fully configured model The following illustration shows the fully configured printer model. The basic model can be fully configured by adding a 530-sheet drawer. The asterisk (*) indicates the drawer is optional. 1 Optional 530-sheet drawer (Tray 2)* 12
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    number to be dialed to wait for an outside line or get through an automated answering system. 3 Hook Toggle the phone line on (for manual faxing) or off (for automatic faxing). 4 Reduce / Enlarge Adjust the size of a copied document as compared to its original size (25%-400%). 5 Lighter / Darker
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    you want to access. Control panel item 12 Display 13 Keypad 14 Stop / Clear Description Shows messages describing the current state of the printer and indicating possible printer problems you must resolve In Copy mode: Enter the number of copies or prints you want to make. In Fax mode: • Enter fax
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    Control panel item 15 Black Start Description Start copying or scanning in black and white. 16 Color Start Start copying or scanning in color. 17 Select Accept menu selections and settings. 18 Navigation buttons • Press or to scroll through menu lists. • When Ready appears on the display,
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    best when directly connected to the wall jack. Other devices (such as a telephone or answering machine) can be successfully attached to pass through the printer, as described in the setup steps. If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a DSL filter
  • Lexmark X502n | User's Guide - Page 17
    using a splitter because the fax feature may not work correctly. 1 Connect the adapter to the telephone cord that came with the printer. Note: The UK adapter is shown. Your adapter may look different, but it will fit the telephone outlet used in your location. 2 Connect the telephone
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    • Poland • Romania • Russia • Slovenia • Spain • Turkey To connect a telephone, an answering machine, or other telecommunications equipment to the printer: 1 Remove the plug from the back of the printer. 2 Connect your telecommunications equipment directly to the EXT port on the back of the
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    telecommunications devices in your home (such as telephones or answering machines) may not work. Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer. 1 Make sure you have a telephone
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    using a computer. Note: In Germany (and some other countries), the printer ships with a special RJ-11 plug in the EXT port. Do not wall jack. 2 Connect one end of the telephone cord into the LINE port of the printer. 3 Connect the other end of the telephone cord into the N slot of an active
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    machine and the other N slot of the telephone wall jack. Connecting to a telephone Connect a telephone to the printer to use the fax line as a normal telephone line. Then set up the printer wherever your telephone is located to make copies or to send and receive faxes without using a computer. Note
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    . 4 Connect the other telephone cord to a telephone, and then plug it into the EXT port of the printer. Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note: Setup steps may vary depending on your country or region
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    2 Connect one telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack. 3 Remove the protective plug from the EXT port of the printer. 4 Connect a second telephone cord from the telephone to the answering machine. 5 Connect a third telephone cord from the
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    . 1 Make sure you have the following: • A telephone • A computer with a modem • Three telephone cords • A telephone wall jack 2 Connect a telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack. 3 Remove the protective plug from the EXT port of the
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    second telephone cord from the telephone to the computer modem. 5 Connect a third telephone cord from the computer modem to the EXT port of the printer. Setting the outgoing fax name and number To have the designated fax name and fax number printed on outgoing faxes: 1 From the control panel, press
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    3 Press or repeatedly until Date/Time Setup appears, and then press . 4 Press or repeatedly until Date Setting appears, and then press . 5 Press or repeatedly until Year, Month, Date, or Date Format appears, and then press . 6 Press or repeatedly, or use the keypad, to adjust the date item selected,
  • Lexmark X502n | User's Guide - Page 27
    Installing options Installing a 530-sheet drawer The printer supports one optional drawer which allows an additional 530 sheets of paper to be loaded. CAUTION: If you are installing a 530-sheet drawer after setting up the printer, turn the printer off, and unplug the power cord before continuing. 1
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    Align one bracket with the hole on the right side of the printer as shown. Press the bracket flat against the printer, and then tighten the thumbscrew. 2 Starting at the front of the printer, push the right side cover onto the printer, fitting each slot on the cover over its corresponding tab on the
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    , fitting each slot on the cover over its corresponding tab on the drawer in order to cover the gap between the printer and the drawer. Attaching cables Connect the printer to the computer using a USB cable or an Ethernet cable. • A USB port requires a USB cable. Be sure to match the USB symbol
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    1 Ethernet port 2 USB symbol 3 USB port 30
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    standard exit bin. Loading trays The printer has two trays to select from: fits into the support unit. Load the paper or specialty paper loading prevents jams and facilitates trouble-free printing. Note: Tray 1 the same way. The width and length guide tabs look different; however, all of
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    . This second illustration shows the tabs and size indicators for the optional 530-sheet tray. 3 Squeeze the width guide tabs together as shown, and slide the width guide to the correct position for the paper size being loaded. Note: Notice the size indicators on the bottom left of the tray. Use
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    This second illustration shows the tabs, the size indicators, and the load line for the optional 530-sheet tray. 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the recommended
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    6 Align the tray, and insert it. Converting the standard tray to a legal-size tray The standard tray (Tray 1), also known as the 250-sheet tray, can be extended to make the 250-sheet legal-size tray (Tray 1). Note: Not all models come with a universal tray. You may need to purchase a legal-size tray
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    2 Using a coin or a flat head screwdriver, unlock the tray on each side. 3 Fully extend the tray until the locking tabs are in the LGL position. 4 Lock the tray on each side. 35
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    5 Slide the paper guide to the legal position. 6 Attach the dust cover. 7 Load the paper stack with the recommended print side faceup, and close the dust cover. When loading preprinted letterhead, place the header toward the rear of the tray. 36
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    , and insert it. Setting the Paper Type 1 Make sure the printer is on and Ready appears. 2 From the control panel, press to 250 sheets of 20 lb paper. It collects print jobs facedown. The standard exit bin collects every type of paper and specialty media the printer supports. To set up the standard
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    is inclined so the paper now remains in a neater stack in the standard exit bin. Note: Do not leave the paper support inclined if you are printing transparencies. Doing so may cause creases in the transparencies. Linking trays Tray linking enables the automatic linking feature for trays
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    g/m2 (24 lb bond) grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 in.), we recommend 90 g/m2 or heavier paper. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where
  • Lexmark X502n | User's Guide - Page 40
    than 60 g/m2 (16 lb) • Multiple-part forms or documents Selecting paper Using appropriate paper prevents jams and helps ensure trouble-free printing. To help avoid inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements; latex inks
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    . • To prevent print quality problems, avoid getting fingerprints on the recommend Lexmark part number 12A8240 for letter-size and Lexmark part Use envelopes designed specifically for laser printers. Check with the manufacturer or 90 g/m2 (24 lb bond) paper. Use up to 105 g/m2 (28 lb bond) weight for
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    more information, see the following illustrations: 1 Envelope flap covering seams (supported) 2 Exposed seams (unsupported) Note: A combination of high humidity and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: •
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    the printer and the cartridge with adhesive, and could void the printer and cartridge warranties. (0.125 in.) strip on the leading and driver edge, and use a non-oozing adhesive. single-ply print media. Many of its variable characteristics, jams or other paper handling problems. • Check with the
  • Lexmark X502n | User's Guide - Page 44
    on card stock and labels, see the Card Stock & Label Guide Supported paper sizes Paper size Dimensions Standard 250-sheet 250-sheet letter- x 355.6 mm (8.5 x 14 in.) for the 250-sheet legal-size tray based on which tray is installed, unless the size is specified by the software program. 3 Measurements
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    355.6 mm (8.5 x 14 in.) for the 250-sheet legal-size tray based on which tray is installed, unless the size is specified by the software program. 3 Measurements apply to simplex (one-sided) printing only. Supported paper types Paper type Paper Standard 250-sheet 250-sheet legal-
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    printer first. 3 Vinyl labels are not supported. 4 Use sulfite, wood-free, or up to 100% cotton envelopes. 5 Maximum weight for 100% cotton envelopes is 90 g/m2. 6 105 g/m2 (28 lb 30 sheets2 X 1 Based on 75 g/m2 (20 lb) paper. 2 30 sheets of 163 g/m2 (90 lb) card stock or 25 sheets of 199 g/m2
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    -sheet legal-size tray (Tray 1) Optional 530-sheet tray (Tray 2) Labels 80 80 X Transparencies 50 50 X Envelopes 10 of Com 10 10 of Com 10 X 1 Based on 75 g/m2 (20 lb) paper. 2 30 sheets of 163 g/m2 (90 lb) card stock or 25 sheets of 199 g/m2 (110
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    media. Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. For more information, see the Setup sheet or Setup Guide that shipped with the printer or click Install
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    demo page Print the demo page to isolate print quality problems. 1 Make sure the printer is on and Ready appears. 2 From the control continues to print, part of the job may have already been transmitted to the printer buffer before the stop command was sent. Cancel Print Job appears on the display,
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    trash icon. Canceling a print job from Mac OS X 1 Choose Applications ΠUtilities, and then double-click Print Center or Printer Setup Utility. 2 Double-click the printer you are printing to. 3 From the printer window, select the job to cancel. 4 From the icon bar at the top of the window, click the
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    (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 From the control panel, press . 4 Use the keypad to enter the number of copies. 5 Press to start copying in black and white, or press to
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    return to the Ready state. Note: Copy size can also be temporarily changed by pressing the Reduce / Enlarge button on the control panel. When the printer power is reset, the printer returns to the default settings. 52
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    , or thin media (such as magazine clippings) into the ADF. 2 Adjust the paper guides. 3 From the control panel, press . 4 Use the keypad to enter the number Image Quality button on the control panel. When the printer power is reset, the printer returns to the default settings. Making a copy lighter
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    scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 From the control panel, press . 4 Use the keypad to enter the number to print, part of the job may have already been transmitted to the printer buffer before the stop command was sent. Cancel Copy Job appears on
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    Make sure the printer is connected to a computer, and both the printer and the computer , adjust the paper guides. 4 Click Start ΠPrograms or All Programs ΠLexmark Applications ΠPresto! PageManager using the ADF, the Preview function is not supported. If you are using the scanner glass, you can
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    are using the ADF, the Preview function is not supported. If you are using the scanner glass, you can 1 Make sure the printer is connected to a computer, and both the printer and the computer are , adjust the paper guides. 4 Click Start ΠPrograms or All Programs ΠLexmark Applications ΠPresto!
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    6 Click Preview. Wait for the image to appear on the screen. Note: If you are using the ADF, the Preview function is not supported. If you are using the scanner glass, you can preview one page at a time. 7 If you want to scan only a portion of the document, click
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    Make sure the printer is connected to a computer, and both the printer and the computer ADF, adjust the paper guides. 4 Click Start ΠPrograms or All Programs ΠLexmark Applications ΠPresto! you are using the ADF, the Preview function is not supported. If you are using the scanner glass, you can
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    Setting up the scan directory 1 Open a Web browser. 2 In the address bar, type the IP address of the printer, and then press Enter. If the Java applet screen appears, click Yes. 3 Click Scan Destination. 4 Under New Destination, from the drop-down menu, select Email,
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    state. Note: Scan resolution can also be temporarily changed by pressing the Image Quality button on the control panel. When the printer power is reset, the printer returns to the default settings. Making a scanned image lighter or darker Adjusting the density setting makes scanned images lighter or
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    . • Color faxing is not supported. Press to start a black prefix. Sending a fax using the ADF 1 Make sure the printer is on and is connected to a working phone line. Adjust the paper guides. 4 From the control panel, press . 5 Enter a fax number using Quick Dial, Speed Dial, or manual dialing. 6
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    , Speed Dial numbers, and up to 50 manually dialed numbers in the same broadcast. 1 Make sure the printer is on and is connected to a working phone ADF, adjust the paper guides. 4 From the control panel, press . 5 Enter a fax number using Quick Dial, Speed Dial, or manual dialing. 6 Press after each
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    On Hook Dial) The manual dialing feature lets you dial a fax number while listening to the call through a speaker on the printer. It is useful scanner glass. 3 If you are loading a document into the ADF, adjust the paper guides. 4 From the control panel, press . 5 Pick up the handset of the external
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    fax receive modes Fax receive mode Fax Only Fax Tad Manual Description The printer automatically answers every call as a fax. Use this same line. Note: If you answer the telephone and hear fax tones, wait until the printer takes over the call, and then hang up. Setting the fax receive mode 1 From
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    or until Receiving appears on the display, and then hang up. Adjusting fax activity report settings The printer can be set to print an activity report automatically every 100 faxes (Auto Print), or manually after every fax (Not Printed). You can print reports of faxes sent and/or received. 1 From
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    8 Use the keypad to type the name, and then press . 9 Press to return to the Ready state. Note: You can edit or replace an existing Quick Dial name or number by following the same steps. Printing the Quick Dial list 1 From the control panel, press . 2 Press or repeatedly until Reports Print appears,
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    number has not been stored at this location. If you are sending a fax manually and the line is busy, press Redial / Pause, and then press to you are sending a fax automatically and the line is busy, the printer will automatically redial one time after five minutes. Customizing dial settings Setting
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    extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, keep the Ring Count Delay setting at then press . 5 Press or repeatedly to set how many times the phone line rings before the printer answers (0-99), and then press . 6 Press to
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    or very dark, you may want to change the contrast. 1 Make sure the printer is on and is connected to a working phone line. 2 Load an original scanner glass. 3 If you are loading a document into the ADF, adjust the paper guides. 4 From the control panel, press . 5 Press . 6 Press or repeatedly until
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    a paper tray for incoming faxes The factory default setting of Auto lets the printer choose the paper from Tray 2 if Tray 1 is out of paper or state. Reducing the print size of an incoming fax Auto Reduction enables the printer to automatically reduce an incoming fax to fit on one page of letter-,
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    more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • Do not load too much Do not remove trays while the printer is printing. • Push all trays in firmly after loading paper. • Make sure the guides in the trays are properly positioned
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    Jam message Area name 1 ADF Jam ADF door Open ADF Cover and Clear Jam 2 Paper Jam C Rear door (top) Open Rear Cover and Clear Jam 3 Paper Jam B Rear door (bottom) Open Rear Cover and Clear Jam 4 Paper Jam A2 Remove Tray2 and Clear Jam Optional 530-sheet tray (Tray 2) 5 Paper Jam A1
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    Clearing Tray 1 jams If the paper did not feed from Tray 1 correctly, the jam is in the tray. Paper Jam A1: Remove Tray1 and Clear Jam appears. Tray 1 could be the 250-sheet letter-size tray or the 250-sheet legal-size tray. 1 Pull Tray 1 out. Remove the tray completely. 2 Remove the jam. The jam
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    • Jams behind the tray area-Locate the jam on the bottom surface of the tray housing. You may have to reach far under the printer to locate the jam, as shown in the following illustration. Pull the jam straight out. 3 Insert the tray. 74
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    out. • Jams behind the tray area-Locate the jam on the bottom surface of the tray housing. You may have to reach far under the printer to locate the jam, as shown in the following illustration. Pull the jam straight out. 75
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    3 Insert the tray. Clearing jams behind the rear door If the paper is jammed behind the rear door, Paper Jam appears. The affected area is indicated by the Jam message. A Paper Jam B message indicates the paper is jammed behind the rear door below the fuser. A Paper Jam C message indicates
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    . Pull paper up and out. Note: Gently pull the paper out to avoid tearing it. Whenever possible, pull the paper towards the bottom of the printer to avoid contaminating the fuser. 5 Close the rear door. Paper jam in the ADF If the paper is jammed in the ADF, ADF Jam: Open
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    Warning: Do not pull the jammed paper out until you lift the tension release lever that raises the pick roller assembly. Warning: Do not pull the jammed paper out from the bottom of the ADF. 1 Open the ADF cover. 2 Lift the tension release lever so that it is in the up position. Note: Do not
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    3 Firmly grasp the paper, and gently pull it out. 4 Lower the tension release lever back into place until it locks. 79
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    5 Close the ADF cover. 6 Press . 80
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    Menus list A number of menus are available to make it easy for you to change printer settings: Copy Settings Paper Select Sort Quality Density Reduce/Enlarge Machine Settings Speaker Volume Paper Settings Job Timeout Toner Saver Mode Supplies Info Scanner Carriage
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    Menu item Sort Off On Quality Mixed Text Photo Density Reduce/Enlarge 100% 2in1 A4-LTR-LGL 4in1 A4-LTR-LGL 200% 400% Custom 25-400% 25% 50% 78% LGL>LTR 83% LGL>A4 94% A4>LTR 97% LTR>A4 Description Stacks the pages of a print job in sequence when printing multiple copies Notes: •
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    or A4 210X297 is the factory default setting, depending on the country code. Sets whether multiple pages are scanned when using the ADF. This mode supports the following file types: PDF and TIFF. Note: Yes is the factory default setting. Lets you scan two or more pages using the scanner glass
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    Menu item Limitation of size of mail 1MB 2MB 3MB 4MB 5MB No Limit Fax Settings menu Menu item TX Settings Immediate TX On Off Next Fax Only Resolution Standard Fine Photo Density Light Normal Dark Pause Key Time xx sec Auto Redial Off On Transmitter Header Off On Description Sets the size
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    Menu item RX Settings RX Mode Fax Only Manual FAX/TAD Auto Reduction Off On Ring Count Delay xx times F/T Ring Time xx sec Tray Settings Tray Use: Fax Auto Tray 1 Only Tray 2 Only
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    factory default setting for RX Speed. • Change the TX Speed to select the speed at which the printer starts transmitting a fax. • Change the RX Speed to select the speed at which the printer starts receiving a fax. Specifies when a fax transmission report is printed Notes: • Error Only Img is the
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    Menu item Speed Dial Entry 01= to 50= Fax # Entry Fax Name Entry Machine Settings menu Menu item Speaker Volume Keypad Volume 0-3 Ring Volume 0-3 Line Mon. Vol 0-3 Job End Tone Vol 0-3 Job Error Tone Vol 0-3 Alarm Volume 0-3 Paper Settings Paper Type Tray1 Paper Plain paper Thin paper Middle Thick
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    Timeout USB Off On xxx sec LAN Off On xxx sec Toner Saver Mode Off On Description Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Notes: • On (60 sec) is the factory default setting
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    Menu item Supplies Info Toner Black Life Magenta Life Yellow Life Cyan Life Cartridge Type Black Init. 1000 Pages Std. 2500 Pages High 5000 Pages Magenta Init. 1000 Pages Std. 1500 Pages High 5000 Pages Yellow Init. 1000 Pages
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    .xxx.xxx.xxx Gateway xxx.xxx.xxx.xxx IP Source DHCP AUTO IP Manual Default IP Reports Print menu Menu item Configuration Page Activity Report field IP addresses. Description Prints a configuration page with printer information, settings information, supply information, and network information
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    . Prints the Scan Directory list Prints a log of all scan activity Prints a demo page Prints a maintenance page with printer statistics, maintenance information, and color quality troubleshooting Description Sets the date and time options Sets the user's name and fax number Sets the telephone line
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    that time Notes: • On (30 sec) is the factory default setting. • Off disables the Auto Clear function. Sets the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state Notes: • On (30 min.) is the factory default setting. • Lower settings conserve
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    Not Execute Execute Clear Logs Not Execute Execute Admin Menu Lock Off On Password xxxx Description Sets the factory defaults for specific printer settings Note: Clear Menu Settings returns all settings to the factory default settings except the display language, country or region, date and
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    toner cartridge is empty. Remove the specified cartridge, and then install a new one. Service Call: 1 Turn the printer off. a properly grounded outlet. 5 Turn the printer back on. If the service message appears again, contact Customer Support, and report the message. ADF Cover
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    the fax number and send the fax several times but could not connect with the destination fax machine. Try sending the fax again. Dialing The printer is dialing a fax number. Wait for the message to clear. Duplicate IP: Duplicate IP Address Found The IP address has been duplicated. Disconnect the LAN
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    (OPC Belt) counter. OPC Exhausted: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. Paper Change: Load Tray The printer is set to print on a paper type that is different from what is
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    . • Check for debris on the scanner glass (which includes the document glass and the ADF glass), and then reset the printer. If the message appears again, contact Customer Support, and report the message. Scan Lock Error: Unlock Scanner The scanner is locked. Open the scanner cover, and then unlock
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    Error: Install Supported Toner Cartridge An invalid toner cartridge is installed. Remove the toner cartridge, and then install a supported one. Transmitting The printer has connected full, replace it using the instruction sheet that came with the replacement waste toner bottle. If it is missing, install
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    printer If print quality problems such as streaking occur, follow these cleaning procedures. Warning: Do not put water directly on the printer or use ammonia-based outlet and disconnect all cables to the printer before proceeding. 2 Remove paper from the paper support and paper exit tray. 3 Dampen a
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    printer. 5 Make sure the paper support and paper exit tray are dry before beginning a new print job. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems white plastic input guides until they are clean and dry. Note: The white plastic input guides are located on
  • Lexmark X502n | User's Guide - Page 101
    Cleaning the dust-proof glass Clean the dust-proof glass if you encounter print quality problems. 1 Turn the printer off. 2 Pull the front door release latch forward, and gently lower the front door. 3 Remove the toner cartridges one at a time. 101
  • Lexmark X502n | User's Guide - Page 102
    4 Open the top door. 5 Push the latches toward each other to release the photodeveloper cartridge. 102
  • Lexmark X502n | User's Guide - Page 103
    6 Grasp the handle, and pull the photodeveloper cartridge straight up and out. 7 Pull on the tabs to lift the dust-proof glass cover. 103
  • Lexmark X502n | User's Guide - Page 104
    8 Gently wipe the dust-proof glass using a clean, dry, lint-free cloth. 9 Push the dust-proof glass cover down. 104
  • Lexmark X502n | User's Guide - Page 105
    10 Replace the photodeveloper cartridge. 11 Push the latches away from each other to lock the photodeveloper cartridge into place. 12 Close the top door. 105
  • Lexmark X502n | User's Guide - Page 106
    area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper. Ordering toner cartridges When Toner Low appears, order the
  • Lexmark X502n | User's Guide - Page 107
    cartridge Part number C500X26G Ordering a waste toner bottle When Waste Pack Full: Replace Waste Toner Pack appears, order a replacement waste toner bottle. Part name Waste toner bottle Part number C500X27G Moving the printer Before moving the printer CAUTION: The printer weighs 35 kg (77 lb
  • Lexmark X502n | User's Guide - Page 108
    the power cord from the wall outlet. - Disconnect all cords and cables from the printer. - Remove all printer options. Warning: Damage to the printer caused by improper moving is not covered by the printer warranty. Locking the scanner 1 From the control panel, press . 2 Press or repeatedly until
  • Lexmark X502n | User's Guide - Page 109
    8 Move the Scanner lock switch to the locked position. 9 Close the scanner cover. Removing the printer from the 530-sheet drawer 1 Turn the printer off, and then unplug the power cord from the wall outlet. 2 Disconnect all cables from the back of the printer. 109
  • Lexmark X502n | User's Guide - Page 110
    of the four slots off of its matching tab as you work your way to the front of the printer. 4 Remove the left side cover by starting at the back of the printer and gently pulling each of the four slots off of its matching tab as you work your way to
  • Lexmark X502n | User's Guide - Page 111
    thumbscrew, and remove the right bracket. 6 Loosen the left thumbscrew, and remove the left bracket. 7 Lift the printer off the drawer, and set the printer aside. CAUTION: The printer weighs 35 kg (77 lb), and requires at least three people to lift it safely. Use the handholds on the sides of the
  • Lexmark X502n | User's Guide - Page 112
    these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe jarring
  • Lexmark X502n | User's Guide - Page 113
    1 50 cm (8.0 in.) 2 70 cm (28.0 in.) 3 20 cm (8.0 in.) 4 25 cm (10.0 in.) 5 304.8 mm (12.0 in.) 113
  • Lexmark X502n | User's Guide - Page 114
    Locking the administrator menus Since many people often use a printer, a support person may choose to lock the Admin Settings menu, Fax Directory menu, and Network Settings menu so that administrative settings cannot be changed from the control panel. 1 Make sure the printer is on and Ready appears
  • Lexmark X502n | User's Guide - Page 115
    is turned on. • The Auto Clear setting times out. Note: Auto Clear is off by default. To set the Default mode: 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press or repeatedly until Admin Settings appears, and then press . 4 Press or repeatedly until Default
  • Lexmark X502n | User's Guide - Page 116
    amount of time if no operation is done during that time. To turn on Auto Clear and set the time-out duration: 1 Make sure the printer is on and Ready appears. 2 From the control panel, press . 3 Press or repeatedly until Admin Settings appears, and then press . 4 Press or repeatedly until Auto
  • Lexmark X502n | User's Guide - Page 117
    Troubleshooting Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical
  • Lexmark X502n | User's Guide - Page 118
    that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and Documentation support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark
  • Lexmark X502n | User's Guide - Page 119
    problems Copier does not respond These are possible solutions. Try one or more of the following: Are there any error messages on the display? Clear any error messages. Check the power Make sure the printer the toner cartridge(s): 1 Remove the toner cartridge(s). 2 Firmly shake the cartridge(s) side-
  • Lexmark X502n | User's Guide - Page 120
    state. Note: Copy quality can also be temporarily changed by pressing the Image Quality button on the control panel. When the printer power is reset, the printer returns to the default settings. Check the quality of the original document Make sure the quality of the original document is satisfactory
  • Lexmark X502n | User's Guide - Page 121
    Solving scan problems Scanner does not respond These are possible solutions. Try one or more of the following: Are there any error messages on the display? Clear any error messages. Check the power Make sure the printer is plugged in, the power is on, and Ready appears. Check the cable connections
  • Lexmark X502n | User's Guide - Page 122
    is on, and Ready appears. Check the cable connections Make sure the network or USB cable is securely connected to the computer and the printer. Solving fax problems Cannot send or receive a fax These are possible solutions. Try one or more of the following: Are there any error messages on the
  • Lexmark X502n | User's Guide - Page 123
    If you hear a dial tone, connect the printer to that wall jack. Review this digital phone service checklist The fax modem is an analog device. Certain or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you are
  • Lexmark X502n | User's Guide - Page 124
    extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, keep the Ring Count Delay setting at then press . 5 Press or repeatedly to set how many times the phone line rings before the printer answers (0-99), and then press . 6 Press to
  • Lexmark X502n | User's Guide - Page 125
    cartridge(s). Can receive but not send faxes These are possible solutions. Try one or more of the following: Is the printer in Fax mode? From the control panel, press to put the printer dial the telephone number manually. Received fax has There may have been a problem with the quality of the
  • Lexmark X502n | User's Guide - Page 126
    Ready state. Solving option problems Option does not operate correctly printer on. Check to see if the option is connected to the printer 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer users should make sure the printer is set up in the Chooser
  • Lexmark X502n | User's Guide - Page 127
    the problem, call Customer Support. You may have a printer part that requires adjustment or replacement. Repeating defects These are possible solutions. Try one or more of the following: Check to see if marks occur repeatedly only in one color and multiple times on a page Replace the toner cartridge
  • Lexmark X502n | User's Guide - Page 128
    shifted outside of the appropriate area or has been superimposed over another color area. • Remove and reinstall the toner cartridges. • Remove and reinstall the photodeveloper cartridge. Light colored line, white line, or incorrectly colored line These are possible solutions. Try one or more of the
  • Lexmark X502n | User's Guide - Page 129
    on the right side of the printer to release the scanner unit. 2 Lift the scanner unit, and then open the top cover. 3 Remove the photodeveloper cartridge. 4 Remove any loose paper from the photodeveloper cartridge housing. 5 Install the photodeveloper cartridge. 6 Close the top cover, and then
  • Lexmark X502n | User's Guide - Page 130
    printing. Note: Repeat this procedure multiple times until the print remains faded, and then replace the toner cartridge(s). Is a toner cartridge defective? Replace the toner cartridge. Print irregularities These are possible solutions. Try one or more of the following: Has the paper absorbed
  • Lexmark X502n | User's Guide - Page 131
    defective? Replace the toner cartridge. Transparency print quality is poor These are possible solutions. Try one or more of the following: Make sure the transparencies you are using meet the printer specifications Use only transparencies recommended by the printer manufacturer. Make sure the
  • Lexmark X502n | User's Guide - Page 132
    defective? Replace the photodeveloper cartridge. Check the Media Type setting From Print Properties, change the Media Type setting to match the paper loaded in the tray. Incorrect margins Check to see if the paper guides in the selected tray are set for a different paper size than what is loaded
  • Lexmark X502n | User's Guide - Page 133
    the packaging materials from the toner cartridge and reinstall it For more information, see the setup documentation that came with the printer. Clipped images These are possible solutions. Try one or more of the following: Check the paper guides Move the guides in the tray to the correct positions
  • Lexmark X502n | User's Guide - Page 134
    Solid color pages These are possible solutions. Try one or more of the following: Is a toner cartridge defective? Replace the toner cartridge. Does the printer need to be serviced? Contact Customer Support. Paper curl These are possible solutions. Try one or more of the following: Make sure the
  • Lexmark X502n | User's Guide - Page 135
    What is CMYK color? Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a to create green. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color improve the color? This problem most commonly occurs when
  • Lexmark X502n | User's Guide - Page 136
    When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front
  • Lexmark X502n | User's Guide - Page 137
    in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. If you don't have access to
  • Lexmark X502n | User's Guide - Page 138
    and used in accordance with the instructions, may cause harmful interference to radio be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West computing device, the LAN connection cable provided with the printer must be used if a LAN connection is installed
  • Lexmark X502n | User's Guide - Page 139
    by the CE marking. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. This product satisfies the limits of EN 55022; safety requirements of EN 60950; and the EMC
  • Lexmark X502n | User's Guide - Page 140
    lexmark.com for your local sales office phone number. Ozone emissions statement A standard for ozone emissions has been established by IEC 60950-1. This printer provided to your telephone company. This equipment uses the RJ-11C Universal Service Order Code (USOC) jack. A plug and jack used to connect
  • Lexmark X502n | User's Guide - Page 141
    service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC
  • Lexmark X502n | User's Guide - Page 142
    the Facsimile User Instructions. The grant of services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service any 30 minute period for any single manual call initiation, and • The equipment facturation suisse (nº de référence Lexmark : 14B5109 ou 80D1877)
  • Lexmark X502n | User's Guide - Page 143
    maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: Power consumption higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an
  • Lexmark X502n | User's Guide - Page 144
    cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web at http://support.lexmark.com. Remote technical support
  • Lexmark X502n | User's Guide - Page 145
    Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on
  • Lexmark X502n | User's Guide - Page 146
    31 Symbols Service Call: 94 with On Hook dial feature 63 calling Customer Support 136 canceling broadcast fax 62 copy job 54 fax adapter 16 connecting the printer to answering machine 22 computer 53 Copy Settings menu 81 copy troubleshooting copier does not respond 119 partial
  • Lexmark X502n | User's Guide - Page 147
    menu 84 fax troubleshooting can receive but printer software 48 J jams accessing 71 avoiding 71 behind rear door 76 involving Tray 1 73 involving Tray 2 75 jams and misfeeds troubleshooting Roller 96 moving the printer 107, 112 multiple 63 online customer support 117 OPC Belt Life: Replace
  • Lexmark X502n | User's Guide - Page 148
    paper feed troubleshooting message supported 46 password administrator menus 114 PC Printing 96 PF1 Kit Life: Replace PF Kit 1 96 PF2 Kit Life: Replace PF Kit 2 96 photodeveloper cartridge printer configurations 10 models 10 moving 107, 112 setting up in new location 112 printer messages Service
  • Lexmark X502n | User's Guide - Page 149
    Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer pack full 98 Y Toner Empty: Replace Toner Y 94 printer options troubleshooting drawers 126 option not working 126 Printing 97 printing configuration page
  • Lexmark X502n | User's Guide - Page 150
    ordering 106 Toner error: Install supported toner cartridge 98 Toner Low 98 Touch Tone dialing 98 tray linking 38 troubleshooting checking an unresponsive printer 117 contacting Customer Support 136 FAQ about color printing 135 online customer support 117 troubleshooting, copy copier does not
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X500n, X502n
User's Guide
April 2007
www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2007 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550