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Lexmark X5650 User's Guide - Page 131

Cannot print over wireless network, COMPUTER, CONNECTED, IRTUAL, RIVATE, ETWORK, WIRELESS, ACCESS - printer driver

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d On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed. e Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. 2 Print the printer network setup page. In the Wireless section, look for SSID. 3 Compare the SSID of the computer and SSID of the printer. If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the Lexmark Wireless Setup Utility again to set up the printer on the wireless network used by the computer. MAKE SURE THAT THE COMPUTER IS NOT CONNECTED TO A VIRTUAL PRIVATE NETWORK (VPN) Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer. To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN connections. If you do not have a VPN Client software installed, check the connections manually using the Windows VPN Client. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns. Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, you can try uninstalling and reinstalling the software. These are possible solutions. Try one or more of the following: MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER) • See if you have access to the Internet by opening your Web browser and accessing any site. • If there are other computers or resources on your wireless network, check to see if you can access them from your computer. MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the maximum range for optimal performance is generally 100-150 feet. MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE There may be temporary interference from other devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices. Troubleshooting 131

Section	Page
Contents	3
Safety information	9
Introduction	10
Finding information about the printer	10
Setting up the printer	13
Granting access to the software during installation	13
Setting up the printer as a copier only or fax only	13
Understanding the parts of the printer	20
Using the printer control panel buttons and menus	23
Using the printer control panel	23
Using the printer menus	26
Saving settings	28
Using the printer software	30
Installing printer software	30
Installing the optional XPS driver (Windows Vista users only)	31
Using the Windows printer software	32
Using the Macintosh printer software	33
Switching between the rear USB port and the Quick Connect laptop port (selected models only)	34
Getting the printer ready to fax	35
Using an RJ11 adapter	35
Choosing a fax connection	38
Connecting to an answering machine	39
Connecting directly to a telephone wall jack	40
Connecting directly to a telephone wall jack in Germany	41
Connecting to a computer with a modem	42
Connecting to a telephone	43
Using a digital phone service	44
Installing the printer on a wireless network (selected models only)	45
Wireless network compatibility	45
Information you will need to set up the printer on a wireless network	45
Installing the printer on a wireless network	45
Installing the printer on other computers	46
Interpreting the colors of the Wi-Fi indicator light	47
Special wireless installation instructions	47
Assigning a static IP address	48
Changing wireless settings after installation	48
Switching between USB and wireless connections (Windows only)	49
Switching between USB and wireless connections (Macintosh only)	50
Advanced wireless setup	51
Creating an ad hoc wireless network	51
Adding a printer to an existing ad hoc wireless network	53
Using WPS (Wi-Fi Protected Setup)	54
Frequently asked questions	54
Where do I find my WEP key or WPA passphrase?	54
What is an SSID?	54
Where do I find my SSID?	55
What is a network?	55
What types of wireless network security are available?	55
How do I find out what type of security my network is using?	56
How are home networks configured?	56
Why do I need an installation cable?	58
How do I attach the installation cable?	59
How are infrastructure and ad hoc networks different?	59
Finding the signal strength	60
How can I improve wireless signal strength?	61
Can I use my printer on a USB and a network connection at the same time?	62
What is a MAC address?	62
How do I find the MAC address?	62
What is an IP address?	63
What is TCP/IP?	63
How do I locate IP addresses?	63
How are IP addresses assigned?	64
What is a key index?	64
Loading paper	66
Loading paper	66
Loading various paper types	66
Loading original documents on the scanner glass	70
Loading original documents into the Automatic Document Feeder	71
Using the automatic paper type sensor	73
Printing	74
Printing basic documents	74
Printing a document	74
Printing Web pages	74
Printing multiple copies of a document	75
Collating printed copies	75
Printing the last page first (reverse page order)	76
Printing multiple pages on one sheet (N-Up)	76
Printing documents from a memory card or flash drive	77
Printing specialty documents	78
Choosing compatible specialty paper types	78
Printing envelopes	79
Printing labels	79
Printing on custom-size paper	80
Managing print jobs	81
Pausing print jobs	81
Resuming print jobs	82
Canceling print jobs	83
Working with photos	85
Connecting photo storage devices	85
Inserting a memory card	85
Inserting a flash drive	86
Printing photos	87
Printing photos using the printer control panel	87
Printing photos from the computer using the printer software	88
Printing photos from a memory device using the printer software	88
Printing photos from a PictBridge-enabled digital camera	90
Printing photos stored on a memory device using the proof sheet	91
Printing photos from a digital camera using DPOF	92
Scanning	93
Scanning original documents	93
Scanning color or black-and-white original documents	95
Scanning photos for editing	95
Scanning to a computer over a network	96
Canceling scan jobs	96
Copying	98
Making copies	98
Copying photos	98
Enlarging or reducing images	98
Adjusting copy quality	99
Making a copy lighter or darker	99
Collating copies using the printer control panel	100
Repeating an image on one page	101
Copying multiple pages on one sheet (N-Up)	101
Canceling a copy job	102
Faxing	103
Sending a fax	103
Sending a fax using the printer control panel	103
Sending a fax while listening to a call (On Hook Dial)	103
Sending a broadcast fax at a scheduled time	104
Receiving a fax	105
Receiving a fax automatically	105
Receiving a fax manually	105
Receiving a fax with an answering machine	105
Forwarding faxes	106
Customizing dial settings	106
Setting up the Address Book	106
Setting up a dialing prefix	107
Setting up Caller ID	107
Setting the distinctive ring	107
Setting a fax manual answer code	108
Setting up to fax while behind a PBX	108
Managing faxes	108
Setting up a fax footer	108
Printing fax activity reports	109
Printing the Fax Settings List	109
Blocking junk faxes	109
Blocking unwanted changes to fax settings	110
Maintaining the printer	111
Maintaining print cartridges	111
Installing print cartridges	111
Removing a used print cartridge	112
Refilling print cartridges	113
Using genuine Lexmark print cartridges	113
Aligning print cartridges	114
Cleaning the print cartridge nozzles	114
Checking ink levels	115
Wiping the print cartridge nozzles and contacts	116
Preserving the print cartridges	117
Cleaning the scanner glass	117
Cleaning the exterior of the printer	117
Ordering supplies	118
Ordering print cartridges	118
Ordering paper and other supplies	119
Resetting to factory settings	119
Troubleshooting	121
Using the printer troubleshooting software (Windows only)	121
Setup troubleshooting	121
Incorrect language appears on the display	121
Power button is not lit	122
Software did not install	122
Page does not print	123
Solving printer power problems	126
Removing and reinstalling the software	126
Enabling the USB port in Windows	127
Wireless troubleshooting	128
Wireless troubleshooting checklist	128
Printing a network setup page	129
Wireless configuration does not continue after the USB cable is attached	129
Why isn't my printer in this list?	130
Cannot print over wireless network	131
Cannot print and there is a firewall on the computer	134
Wi-Fi indicator light is not lit	134
Wi-Fi indicator light is green but the printer does not print (Windows only)	135
Wi-Fi indicator light is blinking orange during installation (Windows only)	137
Wi-Fi indicator light is blinking orange during installation (Macintosh only)	140
Wi-Fi indicator light is still orange	142
Wireless print server not installed	143
“Communication not available” message displays when printing wirelessly	143
Communication with printer lost when connected to Virtual Private Network (VPN)	144
Resetting the internal wireless print server to factory default settings	144
Fax troubleshooting	144
Cannot send or receive a fax	144
Can send but not receive faxes	146
Can receive but not send faxes	147
Printer receives a blank fax	148
Received fax has poor print quality	148
Caller ID information is not displayed	149
Fax Error	149
Fax Mode Unsupported	149
Remote Fax Error	150
Phone Line Busy	150
Phone Line Error	151
No Answer	151
Failed to Connect	152
Notices	153
Product information	153
Edition notice	153
UNITED STATES GOVERNMENT RIGHTS	154
Trademarks	154
Licensing notices	154
Federal Communications Commission (FCC) compliance information statement	154
Exposure to radio frequency radiation	155
Industry Canada notice	155
European Community (EC) directives conformity	156
European EC directives conformity statement for radio products	156
Noise emission levels	158
Waste from Electrical and Electronic Equipment (WEEE) directive	159
Product disposal	159
Federal Communications Commission (FCC) compliance information statement	159
Notice to users of the Canadian telephone network	160
Notice to users of the New Zealand telephone network	161
South Africa telecommunications notice	161
Temperature information	162
ENERGY STAR	162
Power consumption	163
Product power consumption	163
Power Saver	163
Off mode	163
Total energy usage	163
LEXMARK LICENSE AGREEMENTS	164

Match case Limit results 1 per page

On the main page, click

Wireless

or any other selection where settings are stored. The SSID will be displayed.

Write down the SSID.

Note:

Make sure you copy it exactly, including any capital letters.

Print the printer network setup page.

In the Wireless section, look for

SSID

Compare the SSID of the computer and SSID of the printer.

If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.

If the SSIDs are not the same, then run the Lexmark Wireless Setup Utility again to set up the printer on the

wireless network used by the computer.

AKE

SURE

THAT

THE

COMPUTER

NOT

CONNECTED

IRTUAL

RIVATE

ETWORK

(VPN)

Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the

same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless

setup on the computer.

To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN

connections. If you do not have a VPN Client software installed, check the connections manually using the Windows

VPN Client.

If you would like to have the ability to connect to your local network and to a VPN at the same time, the system

support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split

tunneling due to security or technical concerns.

Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer

option when sending a print job, you can try uninstalling and reinstalling the software.

These are possible solutions. Try one or more of the following:

AKE

SURE

YOUR

COMPUTER

CONNECTED

YOUR

WIRELESS

ACCESS

POINT

(

WIRELESS

ROUTER

)

•

See if you have access to the Internet by opening your Web browser and accessing any site.

•

If there are other computers or resources on your wireless network, check to see if you can access them from

your computer.

OVE

THE

COMPUTER

AND

PRINTER

CLOSER

THE

WIRELESS

ROUTER

Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the maximum range

for optimal performance is generally 100–150 feet.

OVE

YOUR

ACCESS

POINT

MINIMIZE

INTERFERENCE

There may be temporary interference from other devices such as microwave ovens or other appliances, cordless

phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to

these devices.

Troubleshooting

131