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Lexmark X6570 User's Guide - Page 183

Fax troubleshooting, Cannot send or receive a fax

UPC - 836367002285

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Fax troubleshooting Cannot send or receive a fax These are possible solutions. Try one of the following: Check messages If an error message is displayed, follow the instructions on the display. Check power If the light is not on, see "Power button is not lit" on page 138. Check cable connections Make sure cable connections for the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine Check the telephone wall jack 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, plug a different telephone into the wall jack. 4 If you still do not hear a dial tone, plug a telephone into a different wall jack. 5 If you hear a dial tone, connect the printer to that wall jack. Review digital phone service checklist The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, connect to a DSL filter or router that supports analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing when using a PBX telephone service, see "Setting up to fax while behind a PBX" on page 36. Verify dial tone • Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. • If the telephone line is being used by another device, wait until the other device is finished before sending a fax. • If you are using the On Hook Dial feature, turn up the volume to verify a dial tone. 183

Section	Page
Contents	3
Introduction	13
Finding information about the printer	13
Operating system notice	16
Wireless network compatibility	16
Setting up the printer	17
Checking the box contents	17
Understanding the parts of the printer	18
Standalone setup	20
Installing the printer on additional network computers	25
Setting up the printer on a Windows operating system	26
Getting the printer ready to fax	27
Using an RJ11 adapter	27
Choosing a fax connection	30
Connecting to an answering machine	30
Connecting directly to a telephone wall jack	32
Connecting directly to a telephone wall jack in Germany	32
Connecting to a computer with a modem	33
Connecting to a telephone	34
Setting up to fax while behind a PBX	36
Using a digital phone service	36
Understanding the control panel	36
Using the control panel	36
Saving settings	39
Understanding the Settings menu	40
Installing another language control panel	42
Installing the printer software	43
Understanding the printer software	43
Turning printing voice notification on or off	46
Installing an internal wireless print server	47
Configuring the optional internal wireless print server	48
What do the Wi-Fi indicator lights mean?	48
Security Information	48
Networking	49
General networking	49
Networking overview	49
Common home network configurations	49
What information do I need and where do I find it?	51
Finding the MAC address	51
Printing a network setup page	52
Finding a printer/print server located on remote subnets	52
Direct IP printing	52
Checking the port setting	53
Wireless networking	53
Using a wireless network connection	53
IP addresses	54
Finding the signal strength	55
Installing the printer on a network	55
Sharing the printer on a network	55
Configure network printers	56
Types of wireless networks	56
Tips for using network adapters	57
Advanced wireless setup	57
Creating an ad hoc wireless network using Windows	57
Adding a printer to an existing ad hoc wireless network using Windows	59
Loading paper and original documents	60
Loading paper	60
Using the automatic paper type sensor	60
Loading envelopes	61
Loading labels	61
Loading greeting cards, index cards, photo cards, and postcards	62
Loading transparencies	62
Loading iron-on transfers	62
Loading custom-size paper	63
Loading banner paper	63
Loading original documents on the scanner glass	63
Loading original documents into the Automatic Document Feeder	65
Printing	67
Printing basic documents	67
Printing a document	67
Printing a Web page	67
Printing photos or images from a Web page	68
Printing multiple copies of a document	68
Collating copies	69
Printing the last page first (reverse page order)	69
Printing multiple pages on one sheet (N-Up)	69
Printing document files from a memory card or flash drive	69
Pausing print jobs	70
Canceling print jobs	70
Printing specialty documents	71
Choosing compatible specialty paper types	71
Printing envelopes	71
Printing greeting cards, index cards, photo cards, and postcards	71
Printing a document as a poster	72
Printing an image as a poster	72
Printing a booklet	73
Assembling a booklet	73
Printing on custom-size paper	73
Printing iron-on transfers	74
Printing transparencies	74
Printing a banner	74
Printing on both sides of the paper (duplexing)	75
Understanding the two-sided printing (duplexing) function	75
Printing on both sides of the paper (duplexing) automatically	75
Printing on both sides of the paper (duplexing) manually	76
Changing printer settings	76
Saving and deleting print settings	76
Resetting printer software to factory default settings	77
Working with photos	78
Retrieving and managing photos	78
Inserting a memory card	78
Inserting a flash drive	79
Understanding the Photo Card menu	80
Connecting a PictBridge-enabled digital camera	81
Understanding the PictBridge menu	82
Transferring photos from a memory device to the computer using the control panel	83
Transferring all photos from a memory card using the computer	83
Transferring selected photos from a memory card using the computer	84
Transferring all photos from a CD or flash drive using the computer	84
Transferring selected photos from a CD or flash drive using the computer	85
Transferring photos from a memory card to a flash drive	85
Changing the Productivity Studio temporary files preferences	86
Changing the Productivity Studio searched folders preferences	86
Changing the Productivity Studio library preferences	87
Changing the Productivity Studio transfer settings	87
Editing photos	87
Cropping a photo	87
Rotating a photo	87
Changing the Resolution / Size of a photo	87
Applying One-Click Auto Fixes to a photo	88
Reducing the red-eye effect in a photo	88
Blurring/Sharpening a photo	88
Enhancing a photo	89
Changing the Hue / Saturation of a photo	89
Changing the Gamma Value of a photo or image	89
Despeckling a photo	89
Changing the Brightness / Contrast settings of a photo	90
Applying a color effect to a photo	90
Changing the Exposure setting of a photo	90
Removing wavy patterns from scanned photos, magazines, or newspapers	90
Printing photos	91
Printing photos from a CD or removable storage device using the computer	91
Viewing / Printing photos from the Productivity Studio	91
Printing Photo Packages	92
Creating Photo Greeting Cards	92
Printing all photos from a memory device	93
Printing photos stored on the memory device using the proof sheet	93
Printing photos by number	94
Using a PictBridge-enabled digital camera to control printing photos	95
Printing photos from a digital camera using DPOF	96
Printing photos by date range	96
Printing photos using color effects	96
Creating and viewing a slideshow	97
Copying	98
Understanding the Copy menu	98
Copying on both sides of the paper using the scanner glass	99
Copying on both sides of the paper using the Automatic Document Feeder (ADF)	99
Copying photos	100
Copying a photo using the computer	101
Adjusting copy quality	101
Making borderless copies using the control panel	102
Making a copy lighter or darker	102
Collating copies using the control panel	103
Repeating an image on one page	103
Enlarging or reducing an image	104
Modifying the Copy settings	104
Scanning	105
Scanning a document	105
Scanning a document using the computer	105
Scanning text for editing	106
Scanning images for editing	106
Scanning a photo to Work with Documents and Photos	106
Scanning multiple photos at one time using the computer	107
Creating a PDF from a scanned item	107
Canceling a scan job	108
Customizing scan settings using the computer	108
Understanding the Scan menu	108
Scanning to a computer over a network	109
Saving a scanned image on the computer	109
Scanning clear images from magazines or newspapers	110
Changing the Productivity Studio scan settings	110
Adding a file to an e-mail message	111
Adding a new scanned image to an e-mail message	111
Scanning documents or images for e-mailing	111
Changing the Productivity Studio e-mail screen preferences	112
Faxing	113
Sending a fax	113
Entering a fax number	113
Sending a fax using the software	113
Sending a fax using the control panel	114
Sending a fax while listening to a call (On Hook Dial)	115
Sending a broadcast fax at a scheduled time	115
Receiving a fax	116
Receiving a fax manually	116
Setting a fax manual answer code	116
Using Caller ID from the control panel	116
Using Caller ID from the software	117
Receiving a fax automatically	117
Receiving a fax with an answering machine	117
Receiving a two-sided fax	118
Forwarding faxes	118
Using the Phone Book	119
Using the control panel Phone Book	119
Using the computer Phone Book	120
Customizing fax settings	120
Customizing settings using the Fax Setup Utility	120
Understanding the Fax menu	123
Setting Auto Answer to on	124
Setting up a fax footer using the control panel	124
Creating a fax cover page using the Productivity Studio	125
Blocking junk faxes	125
Blocking unwanted changes to fax settings	126
Using the Fax Solutions Software	126
Setting up a dialing prefix	127
Setting the distinctive ring	127
Setting the number of rings before receiving a fax automatically	128
Setting up Speed Dial	128
Printing fax activity reports	129
Maintaining the printer	130
Removing a used print cartridge	130
Installing print cartridges	130
Refilling print cartridges	132
Using genuine Lexmark print cartridges	132
Aligning print cartridges	133
Cleaning the print cartridge nozzles	133
Wiping the print cartridge nozzles and contacts	133
Preserving the print cartridges	134
Cleaning the scanner glass	135
Cleaning the exterior of the printer	135
Ordering supplies	135
Ordering print cartridges	135
Ordering paper and other supplies	136
Troubleshooting	137
Setup Troubleshooting	137
Incorrect language appears on the display	137
Power button is not lit	138
Software does not install	138
Page does not print	139
Cannot print from digital camera using PictBridge	140
Understanding Warning levels	140
Removing and reinstalling the software	141
Enabling the USB port	141
Solving printer communication problems	142
Wireless troubleshooting	142
How do I find out what type of security my network is using?	142
Check your security keys	142
Printer is configured correctly, but cannot be found on the network	143
Wireless network printer does not print	143
Network printer does not show up in the printer selection list during installation	144
Wi-Fi indicator is not lit	145
Wi-Fi indicator light is blinking orange during installation	145
Wi-Fi indicator light is orange	147
Wireless printer is no longer working	148
Changing wireless settings after installation	149
Resetting an internal wireless print server to factory default settings	149
Printer cannot connect to the wireless network	150
Wireless Setup Utility cannot communicate with the printer during installation (Windows users only)	151
Checking your network name (Windows users only)	151
Ping the access point	152
Ping the printer	152
Run the Wireless Setup Utility (Windows users only)	153
Check printer ports (Windows users only)	153
Print troubleshooting	154
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	154
Improving print quality	154
Poor text and graphic quality	155
Poor quality at the edges of the page	156
Print speed is slow	157
Partial document or photo prints	158
Photo smudges or scratches	158
Checking the print cartridges	158
Ink levels seem incorrect	158
Ink levels seem to go down too quickly	159
A blank or incorrect page prints	159
Characters on printout are missing or unexpected	159
Colors on printout are faded or differ from colors on the screen	160
Glossy photo paper or transparencies stick together	160
Page prints with different fonts	160
Print is too dark or smudged	161
Printed characters are improperly formed or are not aligned correctly	161
Printouts have alternating bands of light and dark print	161
Transparencies or photos contain white lines	162
Vertical straight lines are not smooth	162
White lines appear in graphics or solid black areas	162
Checking the printer status	163
Settings are not saved	163
Checking printer readiness	164
Checking the Spool Settings for banner printing	164
Resolving font problems	164
Printer is busy printing another job	165
Ready or Busy Printing is listed as the status	165
Printing a test page	165
Test page does not print	166
External print server is not working	167
Removing an external print server	167
Cable is not connected, is loose, or is damaged	167
Printer is plugged in but does not print	167
Printer is trying to print to File	168
Printer cannot communicate with computers over peer-to-peer network	168
Printer is not able to communicate with the computer	169
Problems when copying, scanning, or faxing	169
Wrong printer is attached	170
Updating the printer software	170
Bidirectional communication is not established	170
Experiencing poor quality or incorrect output	171
Cannot print to the network printer	171
Cannot print documents from a flash drive	172
Resetting the printer to factory default settings	172
Jams and misfeeds troubleshooting	172
How to clear and avoid paper jams	172
Paper jam in the printer	173
Paper jam in the paper support	173
Paper or specialty media misfeeds	173
Printer does not feed paper, envelopes, or specialty media	174
Banner paper jams	174
Paper continues to jam	175
Paper jam in the Automatic Document Feeder (ADF)	175
Paper jam in the duplex unit	175
Duplex unit does not operate correctly	176
Memory card troubleshooting	176
Memory card cannot be inserted	176
Nothing happens when memory card is inserted	177
Photos do not transfer from a memory card across a wireless network	177
Copy troubleshooting	178
Copier does not respond	178
Scanner unit does not close	178
Poor copy quality	179
Partial document or photo copies	180
Copied item does not match the original item	180
Scan troubleshooting	180
Scanner does not respond	180
Scan was not successful	181
Scanning takes too long or freezes the computer	181
Poor scanned image quality	182
Partial document or photo scans	182
Cannot scan to a computer over a network	182
Fax troubleshooting	183
Cannot send or receive a fax	183
Can send but not receive faxes	185
Can receive but not send faxes	185
Printer receives a blank fax	187
Received fax has poor print quality	187
Caller ID information is not displayed	188
Changing Caller ID pattern using the control panel	188
Fax Error	188
Fax Mode Unsupported	188
Remote Fax Error	189
Phone Line Busy	189
Failed to Connect	190
Phone Line Error	191
Error messages on the printer display	191
Alignment Error	191
Cartridge Error (1102, 1203, 1204, or 120F)	192
Black Ink Low / Color Ink Low / Photo Ink Low	192
Clear Carrier Jam	192
Cover Open	193
Error 1104	193
Left Cartridge Error / Right Cartridge Error	193
Left Cartridge Incorrect / Right Cartridge Incorrect	193
Left Cartridge Missing / Right Cartridge Missing	194
Memory Failure	194
No images have been selected	194
No photo/paper size selection has been made	195
Could not detect a proof sheet	195
No proof sheet information	195
No valid photo image files detected	195
Only one photo enhancement may be chosen at a time	195
Only one photo/size selection can be chosen at a time	195
Paper/Photo Size Error	195
PictBridge communications error	196
Please remove the camera card.	196
Some photos removed from card by host.	196
Problems reading the memory card	196
2-Sided Paper Type Error	196
File Not Supported	196
Unsupported Paper Size	197
Error messages on the computer screen	197
Clearing error messages	197
Left/Right Cartridge Missing	197
Communication not available	197
General Printing Problem	198
Ink Low	198
Out of Memory	198
Out of Paper	198
Fixing a printing failure	198
Unsupported file types found on memory card	199
Paper Jam	199
Multiple All-In-Ones found	199
Notices	200
Product information	200
Edition notice	200
Trademarks	200
UNITED STATES GOVERNMENT RIGHTS	200
Conventions	201
Federal Communications Commission (FCC) compliance information statement	201
Exposure to radio frequency radiation	201
Industry Canada notice	202
European Community (EC) directives conformity	202
European EC directives conformity	202
Noise emission levels	204
Product disposal	204
Temperature information	204
Federal Communications Commission (FCC) compliance information statement	204
Notice to users of the Canadian telephone network	205
Notice to users of the New Zealand telephone network	206
South Africa telecommunications notice	206
ENERGY STAR	207
Waste from Electrical and Electronic Equipment (WEEE) directive	207
Power consumption	207
Product power consumption	207
Power Saver	207
Off mode	208
Total energy usage	208
Statement of Limited Warranty	208
LEXMARK LICENSE AGREEMENTS	209
Networking glossary	212

Match case Limit results 1 per page

Fax troubleshooting

Cannot send or receive a fax

These are possible solutions. Try one of the following:

Check messages

If an error message is displayed, follow the instructions on the display.

Check power

If the

light is not on, see “Power button is not lit” on page 138.

Check cable connections

Make sure cable connections for the following hardware are secure, if applicable:

•

Power supply

•

Telephone

•

Handset

•

Answering machine

Check the telephone wall jack

Plug a telephone into the wall jack.

Listen for a dial tone.

If you do not hear a dial tone, plug a different telephone into the wall jack.

If you still do not hear a dial tone, plug a telephone into a different wall jack.

If you hear a dial tone, connect the printer to that wall jack.

Review digital phone service checklist

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services

can be used.

•

If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port)

on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN

provider.

•

If you are using DSL, connect to a DSL filter or router that supports analog use. For more information, contact

your DSL provider.

•

If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX.

If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing

when using a PBX telephone service, see “Setting up to fax while behind a PBX” on page 36.

Verify dial tone

•

Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.

•

If the telephone line is being used by another device, wait until the other device is finished before sending a fax.

•

If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.

183