Lexmark X792 Lexmark Document Distributor

Lexmark X792 Manual

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  • Lexmark X792 | Lexmark Document Distributor - Page 1
    Document Distributor 4.6.02 Administrator's Guide October 2011 www.lexmark.com
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    and disaster recovery ...10 Workflow solutions...11 Client software...12 Lexmark Management Console ...12 Security overview...12 System setup overview...13 Supported printers...13 Supported ECM platforms...17 Installing Lexmark Document Distributor 18 Minimum and recommended system requirements 18
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    on printers 42 Configuring LDD servers for Kerberos authentication 43 Monitoring and maintaining the system 45 Using Lexmark Management Console...45 Accessing Lexmark Management Console...45 Changing the administrator user name ...46 Changing the administrator password...46 Enabling LDAP server
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    Adding an MFP, e‑forms virtual printer, or software client license to an existing server 71 Re‑hosting licenses ...73 Using the Solution Status Page...74 Accessing the Solution Status Page ...74 Understanding status information...74 Repairing common server problems...77 Adding printers to a server
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    specific devices 106 Viewing device profiles ...107 Updating device policies ...107 Removing devices from the system ...107 Managing software clients 109 Understanding software clients and software client groups 109 Understanding dynamic prompting support 110 Understanding software client setup
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    126 Some printers on the network cannot be discovered 126 Solving server and printer problems...127 One or more servers cannot be set online ...127 One or more servers cannot be set offline ...127 Error in importing a license...127 LDSS Server is unavailable message appears on the printer control
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    to the network 132 Solving problems with client software 133 Cannot create new Lexmark Document Server ports 133 System processes terminate unexpectedly when creating a Lexmark Document Server port 133 Cannot create or configure a Lexmark Document Server port in Windows Vista or Windows Server
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    as print release. Each Lexmark multifunction printer has the ability to print, copy, scan, e‑mail, FTP, and fax. In addition to controlling and adjusting settings for these native functions, LDD can add the following functions through the use of scripts: • Display messages and prompt the user for
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    , such as SharePoint • E‑mail recipients • Fax recipients • Network shares • FTP locations • Printers Confirmation After document capture, processing, and routing, the user can be provided with feedback indicating success or failure. A custom report may be printed, or a confirmation prompt can be
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    Lexmark Document Distributor overview 10 Solution *.solution file -Scripts -Policy Welcome Screen Layout Device Settings Solution Settings Local Global -eSF -3rd party jar files -Status Page one‑computer setup is subject scalable to support a large the system. The default balancing method is
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    are installed as necessary. Workflow solutions A workflow solution determines the specifics of each stage of a job in LDD to meet a business need. A workflow solution usually provides a new profile, or type of job a user can initiate, on a printer or software client to which it is deployed. Some
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    select LDD profiles to use in processing the sent files. Select'N'Send also supports dynamic prompting.Selected files are submitted to the system in their current formats. • Lexmark Document Server Printer Port-A port monitor that allows users to submit documents to LDD by printing from any Windows
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    jobs support, and security support for these printers with LDD. • On e-Task 2+ and e-Task 3 printers, the following access controls are supported: Remote Management, Create Profiles, and Firmware Updates. LDD supports basic security that requires authentication through a password or a PIN to change
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    or "W") models in Lexmark Management Console. Scanning functionality is not affected. 2 These printers may require additional memory to support eSF applications. 3 Supports Simplified Chinese prompting 4 Supports Traditional Chinese prompting 5 Supports Korean prompting 6 Supports Japanese prompting
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    Lexmark Document Distributor overview 15 e‑Task 2+ printers with a touch screen e‑Task 2 printers without a touch screen Supported prompts • ArrayPrompt • AuthenticationPrompt (requires a supported card reader) • BooleanPrompt • CustomVlmlPrompt • ImageBooleanPrompt • ImageListPrompt •
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    Lexmark Document Distributor overview 16 Single‑function printers1 e‑Task printers without a touch screen e‑Task 3 printers with a touch screen Supported printers • C520x • C522x • C524x • C530x • C532x • C534x • C732x • C734x • C736x • C780x • C782x • C920x • C935x • E450x • E460x • E462x •
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    Lexmark Document Distributor overview 17 Supported ECM platforms • IBM FileNet P8 with one of the following components: - Content Services connector - Image Services connector - Content Engine - Content Engine with shared repository • Windows SharePoint Services 3.0 • Microsoft Office SharePoint
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    2003 R2 Standard or Enterprise Edition with SP2 (x86 and x64) • Windows Server 2003 Standard Edition with SP2 (x86 and x64) Note: An x86-based system refers to a 32-bit operating system and an x64based system refers to a 64-bit operating system. Processor RAM 2GHz dual‑core 2GB Dual 2.5GHz quad
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    and more network traffic may require Gigabit Ethernet to run at a satisfactory speed. Domain Name System (DNS) or Windows Internet Name Service (WINS) Notes: • Local hosts files can be used instead of external DNS. • Contact Lexmark Professional Services for support of other network systems.
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    refers to a 64-bit operating system. • Enterprise Editions and Enterprise x64 Editions of Windows Server support an active/passive or active/active clustered print server with the Lexmark Document Server Printer Port. • 32-bit Enterprise Editions of Windows Server support Citrix Presentation Server
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    Services (IIS) may conflict with Apache HTTP Server and should not be installed. Ports used by the LDD system Communication using the following ports should be allowed on the network agent TCP Web adapter (JMX) TCP Profile submission to e-Task printers, Web adapter (JMX) TCP Apache agent
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    , click Activate and Download License File(s) in the installation window. 2 Enter the entitlement ID provided with the server software package. 3 Copy the host ID displayed on the installation window. Notes: • The host ID is the physical address (MAC address) of the network adapter in the server
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    Distributor 23 5 In your Web browser, click Manage Entitlements. 6 Activate and download the license for your LDD server system: a Select the line for the product Lexmark Document Distributor (LDD) Server, and then click Activate. b In the first Host ID field, enter the host ID determined
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    descriptive file name, such as server.lic, to a folder accessible to the load balancer. f Click Complete. 7 Activate and download the license for using LDD with your printers: a Select the line for the product Lexmark Document Distributor (LDD) MFP License, and then click Activate. b In the first
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    then activate and download the license for e‑forms virtual printers: a Select the line for the product Lexmark Document Distributor ( printers associated with the server. d Click Generate. e Click Save To File, and then save the file using a descriptive file name, such as efvp.lic, in the same folder
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    Installing Lexmark Document Distributor 26 d Click Generate. e Click Save To File, and then save the file using a descriptive file name, such as client.lic, in the same folder used in step 6 and step 7. Note: Use a file name different from any other saved license files so they are not overwritten
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    system 1 Configure the computer where to install LDD on the network. 2 Activate and download licenses. 3 Install LDD using a workgroup installation. 4 Change the administrator password, and optionally, the administrator user name. 5 Temporarily set servers online to test function. Note: Because
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    type the user name and password when prompted. • During installation, the license files are copied to the program folder. You can installing an enterprise system, Lexmark Document Distributor can be Improved or more additional computers (most common setup when failover is performance not used) DB
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    Installing Lexmark Document Distributor 29 Configuration Description Advantages 1‑1‑N Database (DB) and load , server on one or more additional availability, hardware needs, computers (most common setup when using failover) improved cluster licensing performance DB LB Server(s) (cluster)
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    Installing Lexmark Document Distributor 30 Configuration Description Advantages X‑Y‑N Database (DB) on X computers in a Microsoft Cluster Server for High failover, load balancer (LB) on Y other computers in a Microsoft
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    Lexmark Document Distributor 31 With this type of setup, you need additional computers, as well as a hardware load balancer or GSS. You also need to manually configure these systems to be identical. Note: Printers that do not support • Some image processing • Printing Average single‑server throughput
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    LDD using the default database (Firebird), then the system components can be installed in any order. However, if you are using Oracle database, then see "Using Oracle database with LDD" on page 33 before installing LDD. a Install the database. b Activate and download licenses on the computer
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    user configuration scripts for adding users. Users package, run Setup.exe. 2 From the Lexmark Solutions installation window, click Install Enterprise address of the computer that will run the database. 6 If you want to use only IP addresses for a system without reliable DNS, then select IP address
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    reinstall the load balancer, or contact Lexmark Professional Services to assist in modifying your current installation. For more information about changing the IP address of a Configuration 1 system, see "Changing the IP address on a configuration 1 system" on page 59. 8 Select the type of database
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    window as an administrator. a Click Start > All Programs > Accessories. b Right-click Command prompt, and then click Run as administrator. c If the User Account Control dialog appears found in the packages folder of the LDD installation Setup.exe. 2 From the Lexmark Solutions installation window,
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    the failover cluster that will run the load balancer: 1 If the Lexmark Solutions installation window is not open, then run Setup.exe from the LDD installation package. 2 From the Lexmark Solutions installation window, click Install Enterprise System > Install Load Balancer. 3 Click Agree to accept
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    Lexmark Solutions Cluster Configuration script: In Windows Server 2003: From the install\Cluster_Config_Script folder window as an administrator. 1 Click Start > All Programs > Accessories. 2 Right-click Command prompt, and then click Run as administrator. 3 If the User Account Control dialog appears
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    and then reinstall the load balancer, or contact Lexmark Professional Services to assist in modifying your current installation. For more information about changing the IP address of a Configuration 1 system, see "Changing the IP address on a configuration 1 system" on page 59. 10 If you want to set
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    from the local computer. 2 From the command prompt, run the batch file using the switch /? to view the instructions for using the selected file. 3 Run the batch file again using the appropriate options as shown in the usage instructions. 4 Follow any other instructions in the command prompt window.
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    . c Stop the cluster service on standby nodes. Wait for confirmation from the Cluster Administrator that the standby nodes are disabled before continuing the upgrade. 3 From the LDD installation package, run Setup.exe. 4 From the Lexmark Solutions installation window, click Install Software Updates
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    instructions on the computer screen. Note: During an upgrade, the clustering script may fail the first time it is run. Run the script a second time. b Make sure the Lexmark cluster resources are started. c Start the cluster service solutions to the LDD system" on page 91. 11 Make sure device groups,
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    . Note: If you do not know the IP address or host name of the printer, then you can: • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP
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    page in the printer Embedded Web Server, locate the setting between Solution 1 and Solution 10 that corresponds to the access control number assigned to the profile, and select the security template you created. c Click Submit. Depending on the overall authentication setup on the printer, the user
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    duplicate of the file uploaded to configure Kerberos on the printer, but we recommend a minimal configuration specifying only the KDC address and realm. The configuration file must be named krb5.ini, and it should be placed in the folder \Lexmark\Solutions\Security where LDD is installed on each LDD
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    to start all services after the LDD manually by visiting the Adobe Web site. 2 Enter the administrator user name and password, and then click Login. Notes: • The default user name and password are both admin. • If LMC is configured to connect to an LDAP server, any valid user name and password
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    user names and passwords other than those for the administrator account. 1 Select LDAP Setup from the System list. 2 Select the Enable LDAP Authentication check box. 3 If your LDAP server requires a secure connection, then select Use Secure Connection (SSL/TLS). 4 Type the LDAP server address
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    option. b In the Username field, type a distinguished name used to log on to the LDAP server, such as uid=ldapuser,ou=Employees,o=MyOrganization. c Type the password associated with the selected user user. Notes: • You need to add a group first before defining privileges. By default, the LDD Default
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    groups, then group privileges are combined. Privileges can be modified for LDAP users only. The default administrator has access to all tabs and tasks, and these settings cannot . When assigning privileges, you can select specific tasks under each tab. 4 Click Save Privileges to save settings.
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    , and remove discovery profiles used to discover printers Discovery Finds printers on the network that match the discovery profile for each selected group Discovered Devices Displays a table listing the following information for all printers within selected device groups: • Address • Host name
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    the device group. There is a tab for each supported class of printer. Profiles* Displays the profile settings for the device group for each device class Fax Forwarding Allows you to configure MFPs such that incoming faxes are forwarded to a fax number, e-mail address, FTP site, or LDSS. Based on
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    used for maintenance of printers that have already been discovered through the Device Groups tab. Only discovered printers can be found using the search function on this tab. Task Description Summary When one device is selected, it displays the following device information: • Address • Host name
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    the network. printers Formsets Description Allows you to view and manage the virtual printers that process e‑forms Allows you to view and manage formsets for all solutions Services tab tasks Services default sender, receiver, and e‑mail message SNMP Allows you to configure the SNMP
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    table of event messages generated from all pending and completed jobs from all printers within the system Reports Allows you to manage and schedule built‑in and custom reports Username & Allows you to set a new administrator user name and password for LMC Password LDAP Setup Allows you to
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    discovered printers, unlicensed printers, missing printers, and printers known to be out‑of‑policy, as well as the overall system status. The message bar above the status bar also appears on all tabs. This area provides feedback when the system setup or device discovery changes and lists any errors
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    the selected element appears. The summary print jobs initiated using a printer or software client. Additionally, a log is available showing any messages reported by jobs, such as printers Reset Filter, and then click Refresh. Note: You can also view jobs and logs for specific solutions or printers
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    appear on each page of the jobs list or log, select a new value for Number of Jobs/Page return all columns to view in the default order, click Reset. 5 Click OK to save your changes profile settings 1 Click the Device Groups tab. 2 Select a device group from the Device Groups list. 3 Select Profiles
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    you to troubleshoot problems and window. Managing the LDD system To perform system tasks, such as creating reports on the overall performance of the system, setting servers offline, changing the administrative user name and password, or viewing the overall job schedule, use the System tab in Lexmark
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    through a printout or e‑mail message unless it is disabled within a particular solution. These settings determine the type of confirmation, how it appears, and, if it is an e‑mail message, to whom it is sent. 1 Click the Services tab. 2 Select Confirm from the Services list. 3 Select Parameters from
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    mail service must be correctly configured to use confirm.emailAdmin or confirm.emailAdminTextOnly. 6 If you are using e‑mail confirmations, then type the address where e‑mail confirmations are sent in the "Admin email address" field. 7 Type a page title to appear on the confirmation page or message
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    shortcut must be changed to the new address manually: a On the desktop of the computer where the components are installed, right click the Lexmark Management Console (LMC) icon, and then click Properties. b Click Find Target. c In the folder that appears, right click the shortcut lmc, and then
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    on page 57. Note: It may take several minutes to start all services Lexmark Solutions Application Server from the Windows Services control panel. Note: When you restart the Lexmark Solutions Application Server service, any solution‑related file in the \Lexmark \Solutions\apps\wf-ldss\ or \Lexmark
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    page service on standby nodes. Wait for confirmation from the Cluster Administrator that the standby nodes are disabled before continuing the upgrade. 4 From the computer where the component(s) are installed, do the following: a Click Start. b Click Programs or All Programs. c Click Lexmark
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    the AP Bundle. • You can change the default settings of the AP Bundle application on e‑Task 2+ printers by editing the value attributes of the property in the top section of the page by the following indicators: • Overloaded-The indicator changes color depending on the overload condition of
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    Tuning the load balancer for unequal servers" on page 65. The following task‑specific data are shown for the task selected from servers" on page 65 and "Adjusting limits on concurrent jobs" on page 64. Adjusting limits solutions, including out of memory errors, timeouts, very slow system response
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    manually tuning Lexmark Management Console (LMC) sessions, job submissions from e‑Task 2 and e‑Task 3 printers, and job submissions from e‑Task printers on the hardware, network environment, and the dashboard, select the address of the server from three load balancing workers appear. Each server in the
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    Stopped option. Services tab. 2 Select Email from the Services list. 3 Select Parameters from the Tasks list. 4 Type the password and user ID used to log on to your SMTP server. 5 Type the e‑mail server connection timeout in seconds. The default is 60. 6 Type the e‑mail server host name or IP address
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    the Basic Security template matches the authentication type and the password or PIN configured in LMC. Only authentication through password or PIN is supported by LDD. 1 Click the Services tab. 2 Select DeviceSecurity from the Services list. 3 Select Parameters from the Tasks list. 4 Select the type
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    Write down the physical address shown with the selected network adapter, removing the hyphens, and store it in a safe place for use as the host ID in the Lexmark Licensing Portal. Viewing or downloading existing licenses 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the
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    before updating with new files. 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the entitlement ID you received when . 3 Click Manage Entitlements. 4 Select the line for the product Lexmark Document Distributor (LDD) Server License that indicates one or more licenses in
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    10 Click Add License. 11 In the window that appears, type a path to a license file, or click Browse to browse for a license file, and then click Upload. Note: Uploading license files copies them to the program folder. You can safely move or delete the license files from the temporary location where
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    and maintaining the system 71 Adding an MFP, e‑forms virtual printer, or software client license to an existing server Note: Back up your current license files before updating with new files. 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the entitlement ID you received
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    printers, virtual printers, or software clients associated with the current server in the Fulfill Count field. 7 Click Generate. 8 Click Save To File, and then save the file using a descriptive file name, such as mfp.lic, efvp.lic, or client.lic, to a folder 12 In the window that appears, type a path
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    . 10 Launch Lexmark Management Console for the new system in your Web browser, and then add a new license. For more information, see "Adding an MFP, e‑forms virtual printer, or software client license to an existing server" on page 71. 11 If you are re‑hosting only some of the printer licenses, then
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    group associated with the Solution Status Page. Additionally, new printers and licenses can be added, and a single Fix button can fix many common problems. The Solution Status Page is particularly suited to less-experienced users. Note: The Solution Status Page can only be enabled for solutions
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    the current status of the server configuration Indicates the type of license, if any, that is provided for the server MFPs (overview) The MFPs section in the left pane shows the overall status of the printers connected to the server. Field Description Total Stations Indicates the number of
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    the current status of the printer configuration Licensed Indicates whether the printer has a license available on the server State Indicates the current status of the printer and any errors reported by the printer To filter the list of printers by status, select an option from the Filter list.
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    the Not Communicating category. To recover communication with a printer in the Not Communicating category, turn on the printer, and then click Fix again. Adding printers to a server Adding a printer using the Solution Status Page adds the printer to the device group associated with the solution and
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    the system 78 3 Type the IP address or host name of the printer, and then click Add. The printer is added to the MFPs list in the right pane, and the numbers in the MFPs section of the left pane are adjusted accordingly. 4 Click Yes to add another printer, or click No to complete the process
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    a MFP license. 2 In the window that appears, type a path to a license file, or click Browse to browse to the license file. 3 Click Upload. Removing printers Removing a printer disables the solution on that printer and frees a license on the server. 1 In the right pane of the Solution Status Page
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    path using either a local drive letter or a UNC path for a network share. d If the folder is located on a network share that requires authentication, then type the network share user name and password. e Click OK. To send the report in an e‑mail message: a Select the Email To check box . b Click
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    a local drive letter or a UNC path for a network share. 4 If the folder is located on a network share that requires authentication, then type the network share user name and password. 5 Click OK. To send the report in an e‑mail message: 1 Select the Save To check box.. 2 Click beside the Email To
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    client for each profile - User for each software client - Tasks - Printer for each profile - Scheduled scripts • User Report-This displays data related to users, such as user job success rates, most active users, and job duration. Adding a report Note: Only summary reports are supported. Even if
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    be removed manually. After removing a report from the Available Reports list, you can optionally delete associated files from the folder \Lexmark\Solutions\apps\wf-ldss\WEB-INF\reports\ where LDD is installed on each server. Configuring default report options You can configure default report options
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    Only summary reports are supported. Even if a custom This retrieves the reports folder, located at \Lexmark\Solutions\apps\wf- the Lexmark Document Distributor SDK Guide. User name-framework • Password-rivet Information that appear • TASK_MESSAGE-This is the log message reported by the solution. •
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    Either Either Description Displays a default header image, the title of the report, and the selected reporting period for use as a header in a report Displays the date when the report was created, and the page number for use as a footer in the report Displays a message indicating that no data was
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    occurs, the system validates backup database files on the share and sends an e‑mail message that indicates success or failure to the address specified for the "Admin email address" setting of the Confirm service. Any failures are also recorded in the system log. Note: Backups should be scheduled
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    the network share requires authentication, then type the user name and password. 7 To back up the jobs list and the log, make sure the Keep Jobs Logs Database check box is selected. 8 To keep previous backup sets, make sure the Keep previous backups check box is selected. If this option is selected
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    IP address(es) and fully qualified domain name(s) as the failed database and/or load balancer, then do the following: 1 Make sure the time is synchronized among all system components using an NTP server. 2 Restart the Lexmark Solutions Application Server service from the Windows Services control
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    IP address or fully qualified domain name after a recovery, then you must recreate any LDD printer ports on software clients. 1 In the printers control panel in Windows, right‑click an LDD print queue, and then click Properties. Note: When using Windows Vista or Windows Server 2008 with User Account
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    the same server and profile. 8 If the Printer Ports dialog is user framework -password rivet "DB_IP_address:LDD_folder\firebird\data\source_db" "backup_db" Make the following replacements: • LDD_folder-This is the folder where the LDD database is installed. • DB_IP_address-This is the IP address
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    information, see the documentation associated with a specific solution. Understanding solution settings Setting type Global Local Location in LMC Initial configuration Scope Configuration task on the Solutions tab After uploading the solution in All printers in all device groups to which the
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    window that appears page 57. • If you install a workflow solution that includes a component, then you may need to restart the Lexmark Solutions Application Server from the Windows Services of a profile, make sure page 100. 5 Click Apply. Editing local settings for a deployed or assigned solution Local
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    Server service, then any solution‑related file is reverted to the version stored with the solution package as it was initially installed or upgraded, and any manual changes are lost. Removing solutions 1 Remove home screen buttons for the solution on any printers where they appear: a Click
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    the solution has been deployed from the Device Groups list. c Select Solutions from the Tasks list. d Select the solution from the list. e Click Delete. f Repeat these steps for any other device groups where the solution has been deployed. 3 Remove the solution from the system: a Click the Solutions
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    Solutions from each device group to which a printer belongs will be deployed to that printer. Solution 1 *.solution file -Scripts -Policy Welcome Screen Layout Device Settings Solution Settings Local Global -eSF -3rd party jar files -Status Page Solution 2 *.solution file -Scripts -Policy Welcome
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    for the PolicyUpdate service determines how long the system waits for a printer to respond after it is initially connected during a policy update. Note: If a large eSF application or several eSF applications are included with a hybrid solution, then you may need to increase the default timeout for
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    device groups and devices 97 Address format Example Host name printer‑host‑name Fully qualified domain name printer‑host‑name.domain‑name 5 Type information in the remaining fields for any optional filters. 6 Click Add in the main section to save the discovery profile. Importing a list of
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    results in a faster discovery when adding subsequent discovery profiles. If you are discovering printers from multiple device groups, then select the device groups for the discovery task in the main section. The list does not appear if a specific device group is selected in the Device Groups list
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    Managing device groups and devices 99 4 If you are discovering missing printers in multiple device groups, then select the device groups for the discovery task in the main section. The list does not appear if a specific device group is selected in the Device Groups list. 5 If necessary, edit the
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    printer settings to appear on the home screen. To adjust these settings, type the printer IP address in the address field of your Web browser to access the printer the first page. - SFP e‑Task 3-This may contain up to four buttons on the first page. The remaining three pages are automatically
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    by user - Lock Device - Copy - Fax - Email - Forms - Printer Panel Show a list of Profiles N/A profiles Profiles Profiles Execute a Single Profile specific profile Single Profile Single Profile Single Profile Override a standard function with a profile1 - Copy + Profile - Fax + Profile
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    - Jobs by user - Lock Device - Copy - Fax - Ftp - Email - Held Jobs Show a list of profiles Profiles Profiles N/A Execute a specific profile Single Profile Single Profile Single Profile Override a standard N/A N/A N/A function with a profile1 Execute a printer shortcut Shortcut
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    graphic that appears on the button for any action except Placeholder or App Reservation: 1 Click Custom. 2 Click Change, and then select a JPEG, GIF, PNG file for the Up and Down icons. 3 Click Apply. Note: If you want to use the default button icon, then click Default. Images selected will be
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    you may need to increase the default timeout for policy updates using the PolicyUpdate service on the Services tab in order to allow enough time printers in multiple device groups, then select the device groups for the policy update task in the main section. The list does not appear if a specific
  • Lexmark X792 | Lexmark Document Distributor - Page 105
    for printers in multiple device groups, then select the device groups for the policy update task in the main section. The list does not appear if a specific device the credentials such as user name and password of the session, select the Enabled for Credentials option. This option is faster than a
  • Lexmark X792 | Lexmark Document Distributor - Page 106
    as a search criterion by entering the first and last addresses, separated by a hyphen. Editing the home screen layout on specific devices The Home Screen task on the Devices tab accesses the home screen and available profiles of selected printers directly, unlike the corresponding task on the Device
  • Lexmark X792 | Lexmark Document Distributor - Page 107
    applications appear on the first page after the pages defined in the custom home screen. 1 Click the Devices tab. 2 Search for printers. 3 editing, click Reset. 6 If multiple devices are selected, click Next to view the home screen of the next device on the list. Viewing device profiles 1 Click the
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    Managing device groups and devices 108 Notes: • Removing a device from the system does not remove profiles that have been deployed to the device, reverse any home screen modifications, or remove eSF applications installed with any solution. • If a removed device is still
  • Lexmark X792 | Lexmark Document Distributor - Page 109
    . • Lexmark Document Server Printer Port-This is a port monitor that allows users to submit documents to LDD by printing from any Windows application to a print queue assigned to the port. Printed documents are submitted to the system in the format determined by the print driver used with the print
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    information about adding licenses to an existing system, see "Adding an MFP, e‑forms virtual printer, or software client license to an existing server" on page 71. Understanding dynamic prompting support When a profile is selected, solutions usually either prompt you for information or start a job
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    Document Server Port on each client computer or print server. 9 Test all print queues that use Lexmark Document Server Ports. For more information, see "Using LDD print queues" on page 117. 10 Use test jobs to complete setup of Select'N'Send from each client. For more information, see "Using the
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    software client group, and then click Finish. Installing client software Do the following on a client computer or print server: 1 From the LDD installation package, run Setup.exe. 2 Click Install Enterprise System > Install Client Software. 3 Click Agree to accept the license agreement. 4 Make sure
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    Port. Note: If you do not have a specific print driver that you plan to use with the Lexmark Document Server Printer port, then you can use the PCL or PostScript Lexmark Universal Driver appropriate for your operating system, available at http://support.lexmark.com. 2 Make sure at least one server
  • Lexmark X792 | Lexmark Document Distributor - Page 114
    profile used with the new printer. Select whether to use the new print queue as the default, and then click Next. 14 Select whether to share the new print queue. If you are installing the print queue on a server, then select Share name, and then type a name to use for the print queue on the network
  • Lexmark X792 | Lexmark Document Distributor - Page 115
    and then click Close to close the Printer Ports window. The new port appears and is selected in the port list in the printer properties window. 10 Repeat steps 4 through 9 to create additional Lexmark Document Server Printer Ports, assigning each port to the same profile. 11 Make sure all the newly
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    solutions 116 Testing and using Lexmark Document Distributor solutions Using a solution from a printer After a solution is deployed to a printer, a profile is available on the printer that allows users to access the solution. If the profile that you want appears on the home screen, then
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    open in Windows, click File > Print. 2 Select the printer associated with the Lexmark Document Server port and the profile you want to use. 3 To configure print options, click Properties, Preferences, Options, or Setup. See the documentation that came with the printer or print driver for more
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    Testing and using Lexmark Document Distributor solutions 118 Using Select'N'Send Using the Select'N'Send GUI The GUI version of Select 'N' Send is useful for providing users access to a selection of LDD profiles and allowing users to submit a variety of documents and document types to the LDD
  • Lexmark X792 | Lexmark Document Distributor - Page 119
    2 From the Lexmark Select'N'Send window, select a Lexmark Document Server. If the client software is newly installed, then the list is empty. Do the following to add a new server: a Click Setup. b From the Server Setup window, click Add. c Type the fully qualified domain name or IP address of the
  • Lexmark X792 | Lexmark Document Distributor - Page 120
    as Windows Small Business Server, or for creating batch files that help users submit specific files using specific profiles. Use this command to run the command line version of Select'N'Send: sendservent ‑s server ‑p profile ‑f filename [‑u userdatafile ‑t timeout ‑i interval] Options server-This
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    the system as a whole, such as a script that deletes certain files from a server, or a script that runs a report with server‑specific information, then click Run on All Servers. 8 If the script uses information supplied in the Additional Options field, then type the necessary information. For more
  • Lexmark X792 | Lexmark Document Distributor - Page 122
    is recorded in the file lsas.log in the folder Lexmark\Solutions\tomcat \logs where the server is installed. Open the file in a text editor to view the log. The default message severity for recording is warn. When troubleshooting a problem, the message priority can be changed to debug to capture all
  • Lexmark X792 | Lexmark Document Distributor - Page 123
    > Log File. By default, debugging messages are not recorded. When troubleshooting a problem, you can enable debugging entries in the log to capture all available messages: 1 In the address field of your Web browser, type http://printer‑IP/se, where printer‑IP is the printer IP address or host name
  • Lexmark X792 | Lexmark Document Distributor - Page 124
    Troubleshooting 124 Troubleshooting Solving problems with LMC The browser displays a 5yy error when accessing LMC When services are starting on the LDD system or the system is under a heavy processing load, your browser may display a 5yy error, such as "500 Internal Server Error" or "503 Service
  • Lexmark X792 | Lexmark Document Distributor - Page 125
    are allowed for the address where you access LMC. user belongs. For more information, see "Assigning privileges to groups" on page errors may have occurred while uploading the solution. 1 Contact Lexmark Professional Services for assistance in manually removing the solution that caused the problem
  • Lexmark X792 | Lexmark Document Distributor - Page 126
    added discovery profiles in a device group or groups in which you have previously discovered printers, then select Discover new devices only to skip any IP address where a printer has been discovered. Discoveries frequently time out 1 Check your proxy, firewall, and other network settings on
  • Lexmark X792 | Lexmark Document Distributor - Page 127
    or more servers cannot be set offline From the Windows Services control panel, make sure the Lexmark Solutions Apache Agent service is running. Error in importing a license Try one or more of the following: • Make sure the correct address is used for the database and load balancer when installing
  • Lexmark X792 | Lexmark Document Distributor - Page 128
    . Note: If you do not know the IP address or host name of the printer, then you can: • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP
  • Lexmark X792 | Lexmark Document Distributor - Page 129
    section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. b Click Settings > Embedded Solutions > Install > Install. c Locate and select the file ap.fls in the folder \Lexmark\Solutions\apps\wf-ldss\firmware\ where an
  • Lexmark X792 | Lexmark Document Distributor - Page 130
    . Note: If you do not know the IP address or host name of the printer, then you can: - View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. - Print a network setup page or menu settings page and locate the information in the TCP/IP
  • Lexmark X792 | Lexmark Document Distributor - Page 131
    . Note: If you do not know the IP address or host name of the printer, then you can: • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP
  • Lexmark X792 | Lexmark Document Distributor - Page 132
    section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. b Click Settings > Embedded Solutions > Install > Browse. c Locate and select the file ap.fls in the folder \Lexmark\Solutions\apps\wf-ldss\firmware\ where an
  • Lexmark X792 | Lexmark Document Distributor - Page 133
    Vista or Windows Server 2008, the Lexmark Document Server port must be installed or configured with administrative privileges. Do one or more of the following: Create a new print queue using the Lexmark Document Server port when User Account Control is enabled: 1 In the Printers folder, right‑click
  • Lexmark X792 | Lexmark Document Distributor - Page 134
    Troubleshooting 134 3 Follow the instructions on the computer screen, clicking Continue for any User Account Control prompts. For more information, see "Adding LDD printers on a client workstation or print server" on page 113. Configure or add a Lexmark Document Server port in an existing print
  • Lexmark X792 | Lexmark Document Distributor - Page 135
    Troubleshooting 135 3 Select the Spool print documents so program finishes printing faster and Start printing after last page is spooled check boxes. 4 Click OK. • If you are using Microsoft Word and a solution always receives a page count of 1, see the Microsoft Knowledge Base article KB919736
  • Lexmark X792 | Lexmark Document Distributor - Page 136
    inconsistent with local law: LEXMARK INTERNATIONAL, INC typographical errors. Changes services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark
  • Lexmark X792 | Lexmark Document Distributor - Page 137
    met: 1 Redistributions of source code must retain the above copyright distribution. 3 The end-user documentation included with the nor may "Apache" or "Jakarta- Oro" appear in their name, without prior written permission of the TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
  • Lexmark X792 | Lexmark Document Distributor - Page 138
    communication on electronic mailing lists, source code control systems, and issue tracking systems that to sell, sell, import, and otherwise transfer the Work, where such license applies only Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for
  • Lexmark X792 | Lexmark Document Distributor - Page 139
    to use the trade names, trademarks, service marks, or product names of the a fee for, acceptance of support, warranty, indemnity, or other purpose be included on the same "printed page" as the copyright notice for easier specific language governing permissions and limitations under the License.
  • Lexmark X792 | Lexmark Document Distributor - Page 140
    a 5yy error when accessing LMC 124 built‑in reports 81 C cannot create new Lexmark Document Server ports 133 cannot create or configure Lexmark Document Server port in Windows Vista or Windows Server 2008 133 capturing documents 8 changing the administrator password 46 changing the IP address on
  • Lexmark X792 | Lexmark Document Distributor - Page 141
    missing in LMC 125 database installing with clustering 35 installing without clustering 33 manual backup 90 default report options configuring 83 deploying solutions to device groups 99 device discovery troubleshooting 126 device groups 95 configuring an eSF application associated with a solution 93
  • Lexmark X792 | Lexmark Document Distributor - Page 142
    to only run LMC or process jobs 65 configuring chunk size 66 inaccurate page counts troubleshooting 134 increasing LDD print queue availability using printer pooling 115 initial setup overview 13 installation activating LDD licenses 22 adding servers after initial installation 59 configuration
  • Lexmark X792 | Lexmark Document Distributor - Page 143
    attempting to execute an LDD profile 131 printer pooling increasing LDD print queue availability 115 printers adding to a server 77 removing using the Solution Status Page 79 printers supported 13 privileges setting 47 processing documents 8 profiles accessing on a printer 116 viewing for a device
  • Lexmark X792 | Lexmark Document Distributor - Page 144
    servers and printers in device group 105 security overview 12 security overview 12 Select'N'Send troubleshooting 134 using from the command line 120 using the GUI 118 Select'N'Send cannot send files to LDD 134 server log viewing 122 server log contains Quartz errors 129 server problems, common
  • Lexmark X792 | Lexmark Document Distributor - Page 145
    updates 96 troubleshooting 500 Internal Server Error 124 503 Service Unavailable 124 access controls 131 browser displays 5yy error when accessing LMC 124 cannot create new Lexmark Document Server ports 133 cannot create or configure Lexmark Document Server port in Windows Vista or Windows 2008 133
  • Lexmark X792 | Lexmark Document Distributor - Page 146
    client groups 109 understanding software client setup 110 understanding software clients 109 user cannot access some tasks in LMC 125 user name changing the administrator user name 46 using a solution from a printer 116 using built‑in reports 81 using included subreports 85 using LDD print
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Document Distributor 4.6.02
Administrator's Guide
October 2011
www.lexmark.com