Lexmark X864 User's Guide
Lexmark X864 Manual
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- Lexmark X864 | User's Guide - Page 1
X860de, X862de, X864de User's Guide March 2012 Machine type(s): 7500 Model(s): 432, 632, 832 www.lexmark.com - Lexmark X864 | User's Guide - Page 2
...36 Attaching cables...38 Verifying printer setup...39 Setting up the printer software...40 Setting up wireless printing...42 Installing the printer on a wired network 47 Changing port settings after installing a new network Internal Solutions Port 50 Setting up serial printing...52 Loading - Lexmark X864 | User's Guide - Page 3
...80 Printing information pages...82 Canceling a print job...82 Supported finishing features...84 Adjusting toner darkness...86 Copying...87 Making copies...87 Copying photos...88 Copying on specialty media...88 Customizing copy settings...89 Placing information on copies...94 Canceling a copy job - Lexmark X864 | User's Guide - Page 4
Scanning to a flash drive...128 Understanding scan profile options...128 Improving scan quality...130 Understanding printer menus 131 Menus list...131 Paper menu...132 Reports menu...142 Network/Ports menu...144 Security menu...153 Settings menu...156 Booklet Adjustments menu...197 Help menu...198 - Lexmark X864 | User's Guide - Page 5
settings 218 Troubleshooting 219 Solving basic problems...219 Understanding printer messages...220 Clearing jams...235 Solving printing problems...262 Solving copy problems...265 Solving scanner problems...267 Solving fax problems...269 Solving option problems...273 Solving paper feed problems - Lexmark X864 | User's Guide - Page 6
Contents 6 Edition notice...288 Power consumption...292 Index...308 - Lexmark X864 | User's Guide - Page 7
this product to the public switched telephone network. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing - Lexmark X864 | User's Guide - Page 8
such problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer - Lexmark X864 | User's Guide - Page 9
) • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide-The User's Guide is available on the Software and Documentation CD. For updates, check our Web site at http://support.lexmark.com. Instructions for: Networking Guide- Open the Software and • Installing - Lexmark X864 | User's Guide - Page 10
located in the printer Program folder or on the desktop, depending on your operating system. Latest supplemental information, updates, and technical support: Lexmark Support Web site- • Documentation http://support.lexmark.com • Driver downloads • Live chat support • E‑mail support Note: Select - Lexmark X864 | User's Guide - Page 11
Learning about the printer 11 - Clean, dry, and free of dust • Allow the following recommended amount of space around the printer for proper ventilation: 5 4 3 1 460 mm (18.1 in.) 2 640 mm (25.2 in.) 3 460 mm (18.1 in.) 4 200 mm (7.9 in.) 5 1724 mm (67.9 in.) 1 2 - Lexmark X864 | User's Guide - Page 12
Learning about the printer Printer configurations Basic model 1 Scanner 2 Printer control panel 3 Standard exit bin 4 Multipurpose feeder 5 Tray 1 (standard tray) 6 Tray 2 7 Tray 3 8 Tray 4 12 1 2 3 4 5 6 7 8 - Lexmark X864 | User's Guide - Page 13
scanner provides copy, fax, and scan-to-network capability for large workgroups. You can: • Make quick copies, or change the settings on the printer control panel to perform specific copy jobs. • Send a fax using the printer control panel. • Send a fax to multiple fax destinations at the same time - Lexmark X864 | User's Guide - Page 14
Learning about the printer 14 Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass ABC Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such - Lexmark X864 | User's Guide - Page 15
the printer 15 Understanding the printer control panel 1 2 Item 1 Display 2 Keypad 10 1 2 3 ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PQRS TUV WXYZ * 0 ABC # 9 87 3 4 5 6 Description View scanning, copying, faxing, and printing options as well as status and error messages. Enter - Lexmark X864 | User's Guide - Page 16
Insert a USB flash drive to send data to the printer. An option that limits the use of certain printer functions to authenticated users. A common access card is required for use. Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows - Lexmark X864 | User's Guide - Page 17
function must be set up by your system support person. Once it is set up, it appears as a display item. 5 Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to give instructions on what you should - Lexmark X864 | User's Guide - Page 18
If this button is shown, then there are held faxes with a scheduled hold time previously set. To access the list of held faxes, touch this button. Searches on any of the following items and returns search results: • User names for held or confidential print jobs • Job names for held jobs, excluding - Lexmark X864 | User's Guide - Page 19
Learning about the printer 19 Sample touch screen Button Home Function Returns to the home screen Scroll down Opens a drop‑down list Left scroll decrease Scrolls to another value - Lexmark X864 | User's Guide - Page 20
Learning about the printer 20 Button Submit Function Saves a value as the new user default setting Back Navigates back to the previous screen Other touch-screen buttons Button Down arrow Function Moves down to the next screen Up arrow Moves up - Lexmark X864 | User's Guide - Page 21
Learning about the printer Button Cancel Jobs Continue 21 Function Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print, Fax, and Network. The following items are available under the Print, Fax, and Network headings: • Print job • Copy job • Fax profile • FTP • E-mail - Lexmark X864 | User's Guide - Page 22
about the printer 22 Features Feature Menu trail line: Menus > Settings > Copy Settings > Number of Copies Attendance message alert Number of Copies is set and saved, then the selection is not saved, and it does not become the user default setting. If an attendance message occurs which closes a - Lexmark X864 | User's Guide - Page 23
the settings and tasks that may yield a greater environmental benefit. Saving paper and toner Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers - Lexmark X864 | User's Guide - Page 24
: If you do not know the IP address of the printer, then print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. 2 Click Settings, and then click General Settings. 3 Click Timeouts. 4 In the Power Saver field, enter the number of minutes you want the - Lexmark X864 | User's Guide - Page 25
will ignore the Advance Start command. Use factory default settings. This setting supports the performance specifications for your printer. Recycling Lexmark strives to be an environmentally responsible provider of products and services. From the way we design with the environment in mind, to - Lexmark X864 | User's Guide - Page 26
cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Visit our Web site at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or region from the list - Lexmark X864 | User's Guide - Page 27
memory capacity by adding optional cards. The instructions in this section explain how to install the available cards; you can also use them to locate a card for removal. Available internal options • Memory cards - Printer memory - Flash memory - Fonts • Firmware cards - Bar Code and Forms - IPDS - Lexmark X864 | User's Guide - Page 28
internal options Note: This task requires a flathead screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before - Lexmark X864 | User's Guide - Page 29
memory and firmware card connectors 2 Memory card connector Installing a memory card CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the - Lexmark X864 | User's Guide - Page 30
Additional printer setup 30 3 Open the memory card connector latches. 4 Align the notch on the memory card with the ridge on the connector. 5 Push the memory card straight into the connector until it clicks into place. 6 Reattach the system board cover. - Lexmark X864 | User's Guide - Page 31
or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord - Lexmark X864 | User's Guide - Page 32
Installing an internal print server or port interface card CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing - Lexmark X864 | User's Guide - Page 33
the card to the system board tray. 7 Reinstall the system board. Installing a printer hard disk CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord - Lexmark X864 | User's Guide - Page 34
Additional printer setup 34 3 Attach the ribbon cable to the hard disk. 4 Attach the mounting plate to the hard disk with the screws. 5 Press the ribbon cable connector into the hard disk connector on the system board. - Lexmark X864 | User's Guide - Page 35
Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Note: This operation requires a #2 Phillips screwdriver. 1 Gently insert the system board into the - Lexmark X864 | User's Guide - Page 36
: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans - Lexmark X864 | User's Guide - Page 37
requires at least four persons or a properly rated mechanical handling system to move it safely. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord - Lexmark X864 | User's Guide - Page 38
trays one at a time from the top down. 3 Align the printer with the tray, and then lower the printer into place. 4 Turn the printer back on. 5 Set the printer software to recognize the optional input source. For more information, see "Updating available options in the printer driver" on page 41 - Lexmark X864 | User's Guide - Page 39
the factory default settings as user default settings. A user default setting remains in effect until you access the menu again, choose another value, and save it. To restore the factory default settings, see "Restoring the factory default settings" on page 218. 1 Make sure the printer is on and - Lexmark X864 | User's Guide - Page 40
-click the Install icon. 5 Follow the instructions on the screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the driver and install the - Lexmark X864 | User's Guide - Page 41
printer driver to make them available for print jobs. For Windows users 1 Do one of the following: In Windows Vista a Click . b Click Control Panel. c Click Hardware and Sound. d Click Printers. In Windows XP a Click Start. b Click Printers and Faxes. In Windows 2000 a Click Start. b Click Settings - Lexmark X864 | User's Guide - Page 42
on configuring 802.1X security, see the Networking Guide on the Software and Documentation CD. Installing the printer on a wireless network (Windows) Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you - Lexmark X864 | User's Guide - Page 43
Additional printer setup 43 1 2 Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen. 2 Insert the Software and Documentation CD. 3 Click Install. 4 Click Agree. 5 Click Suggested. 6 Click Wireless Network Attach. - Lexmark X864 | User's Guide - Page 44
USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. 8 Follow the on‑screen instructions to complete the software installation. Note: Basic is - Lexmark X864 | User's Guide - Page 45
printer information 1 Access the AirPort options. In Mac OS X version 10.5 or later a From the Apple menu, choose System Preferences. b Click Network click AirPort. 2 From the Network pop‑up menu, select print server Rendezvous, and then double‑click the printer name. Note: The application is - Lexmark X864 | User's Guide - Page 46
pop‑up menu, select your wireless network. Configure your computer to use the printer wirelessly To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file and create a printer in the Print Center or Printer Setup Utility. 1 Install a PPD file - Lexmark X864 | User's Guide - Page 47
apply to Ethernet and fiber optic network connections. Before you install the printer on a wired network, make sure that: • You have completed the initial setup of the printer. • The printer is connected to your network with the appropriate type of cable. For Windows users 1 Insert the Software and - Lexmark X864 | User's Guide - Page 48
9 Follow the on‑screen instructions to complete the installation. For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer. 2 Print the network setup page from the printer. For information on printing a network setup page, see "Printing a network setup page" on page - Lexmark X864 | User's Guide - Page 49
the first pop‑up menu, choose AppleTalk. 8 From the second pop‑up menu, select Local AppleTalk zone. 9 Select the printer from the list. 10 Click Add. Note: If the printer doesn't show up in the list, you may need to add it using the IP address. Contact your system support person for assistance. - Lexmark X864 | User's Guide - Page 50
connect the cable (to switch to a wired connection) or disconnect the cable (to switch to a wireless connection), and then turn the printer back on again. For Windows users 1 Print a network setup page and make a note of the new IP address. 2 Click , or click Start and then click Run. 3 In the Start - Lexmark X864 | User's Guide - Page 51
printer setup 51 For Macintosh users 1 Print a network setup page and make a note of the new IP address. 2 Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer - Lexmark X864 | User's Guide - Page 52
necessary changes to the serial settings. d Save the new settings. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. It launches automatically. If the CD does not launch after a minute, then launch the CD manually: 1 Click , or click Start and - Lexmark X864 | User's Guide - Page 53
XP 1 Click Start. 2 Click Control Panel. 3 Click Performance and Maintenance. 4 Click System. 5 From the Hardware tab, click Device Manager. In Windows 2000 1 Click Start. 2 Click Settings > Control Panel. 3 Click System. 4 From the Hardware tab, click Device Manager. b Click + to expand the list - Lexmark X864 | User's Guide - Page 54
appears. 6 Touch Submit. 7 Touch to return to the home screen. Configuring Universal paper settings The Universal Paper Size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the specified tray to Universal when the size you - Lexmark X864 | User's Guide - Page 55
return to the home screen. Loading the standard or optional 500‑sheet trays The printer has two standard 500‑sheet trays (Tray 1 and Tray 2), and it may have one or more optional 500‑sheet trays. All 500‑sheet trays support the same paper sizes and types. Paper may be loaded in the trays - Lexmark X864 | User's Guide - Page 56
in the short‑edge orientation to create booklets if the optional booklet finisher is installed. Long‑edge orientation Short‑edge orientation 5 Make sure the paper guides are secure against the edges of the paper. - Lexmark X864 | User's Guide - Page 57
feeder does not use auto‑size sensing and can support both A5‑ and Statement‑size print jobs. The Size Sensing setting does not affect the multipurpose feeder settings. 1 Load either A5‑ or Statement‑size paper in a paper tray. 2 Turn the printer off. 3 Hold down and 6MNO while turning the - Lexmark X864 | User's Guide - Page 58
feeder does not use auto‑size sensing and can support both B5‑ and Executive‑size print jobs. The Size Sensing setting does not affect the multipurpose feeder settings. 1 Load either B5‑ or Executive‑size paper in a paper tray. 2 Turn the printer off. 3 Hold down and 6MNO while turning the - Lexmark X864 | User's Guide - Page 59
Loading paper and specialty media 59 2 If you are loading paper with a different width or length, then adjust the width and length guides. 3 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. - Lexmark X864 | User's Guide - Page 60
The 2,000-sheet dual input drawer includes two trays: an 850-sheet tray and a 1,150-sheet tray. Although the trays are different in appearance, they require the same process for loading paper. 1 Pull the tray out. - Lexmark X864 | User's Guide - Page 61
Loading paper and specialty media 61 2 Squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded. 3 Flex the sheets : Make sure the paper is below the maximum fill line on the rear guide. Overloading may cause jams. 5 Insert the tray. - Lexmark X864 | User's Guide - Page 62
feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes. It can be used for single-page or manual printing or as an additional tray. The icons on the multipurpose feeder show you how to load the multipurpose - Lexmark X864 | User's Guide - Page 63
and specialty media 63 4 Flex the sheets or envelopes back and forth to loosen them, then fan them maximum fill line. Overloading may cause jams. 6 Slide the width guides until they lightly rest against the edge of the paper. 7 Set the Paper Size and Paper Type for the multipurpose feeder (MP - Lexmark X864 | User's Guide - Page 64
is automatically sensed according to the position of the paper guides in each tray except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually from the Paper Size menu. The Paper Type setting must be set for all trays from the Paper Type menu. The Paper - Lexmark X864 | User's Guide - Page 65
set manually from the Paper Size menu. Warning-Potential Damage: Do not assign a Paper Type name that does not accurately describe the type of paper loaded in the tray. The temperature of the fuser the same network as the printer. 2 In the address bar, type the IP address of the network printer (for - Lexmark X864 | User's Guide - Page 66
Loading paper and specialty media 66 8 Click Submit. Submitting Selection appears. 9 Click Custom Types. Custom Types appears, followed by your custom name. 10 Select a Paper Type setting from the picklist next to your custom name. 11 Click Submit. Submitting Selection appears. - Lexmark X864 | User's Guide - Page 67
) or heavier paper. Note: Duplex is supported only for 60‑g/m2-120‑g/m2 (16‑lb-32‑lb bond) paper. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high - Lexmark X864 | User's Guide - Page 68
feeding problems printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require jams and helps ensure trouble‑free printing. To help are specifically designed toner. Inks that are oxidation‑set or oil‑based generally meet these requirements - Lexmark X864 | User's Guide - Page 69
either A5‑ or statement‑size paper in the paper trays, but not both. 2 This paper size is supported only when the source is non‑size sensing or when size sensing is disabled. 3 The printer trays cannot distinguish between B5‑ and Executive‑size paper when both sizes are loaded in the trays. From - Lexmark X864 | User's Guide - Page 70
Envelope 110 x 220 mm (4.33 x 8.66 in.) X C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) X Other Envelope 98.4.7 x 431.8 mm (3.8 x 17 in.) X to 89 x 297 mm (3.5 x 11.7 in.) 1 The printer is supported only when the source is non‑size sensing or when size sensing is disabled. 3 The printer trays - Lexmark X864 | User's Guide - Page 71
either A5‑ or statement‑size paper in the paper trays, but not both. 2 This paper size is supported only when the source is non‑size sensing or when size sensing is disabled. 3 The printer trays cannot distinguish between B5‑ and Executive‑size paper when both sizes are loaded in the trays. From - Lexmark X864 | User's Guide - Page 72
which size you want the printer to detect. Load either B5‑ or Executive‑size paper in the paper trays, but not both. Supported paper types and weights The printer engine supports 38-128 g/m2 (16-32 lb) paper weights. Note: Labels, transparencies, envelopes, and card stock always print at reduced - Lexmark X864 | User's Guide - Page 73
Paper and specialty media guidelines 73 Paper type Paper Card stock Transparencies Paper Labels Bond Letterhead Envelopes Standard Multipurpose 500‑sheet trays tray (Tray 1 and Tray 2) Optional 500‑sheet trays X X Optional 2,000‑sheet dual input trays Optional 2,000‑sheet high capacity - Lexmark X864 | User's Guide - Page 74
Paper menu, set the Paper Type and Paper Size to the type and size of paper you have loaded. 3 Do one of the following: For Windows users a With a the print options or Copies & Pages pop‑up menu, choose Printer Features. 3 From the Feature Sets pop‑up menu, choose Paper. 4 From the Paper type pop - Lexmark X864 | User's Guide - Page 75
Printing 75 b Customize the settings as needed in the Print dialog: 1 With a document open, choose File > or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Placing paper in the trays Page orientation is important when printing on letterhead - Lexmark X864 | User's Guide - Page 76
Printing Short‑edge orientation Without finisher 76 Long‑edge orientation Without finisher ABC ABC High capacity feeder Without finisher With finisher Simplex (one-sided) printing ABC Duplex (two-sided) printing Simplex (one-sided) printing Duplex (two-sided) printing - Lexmark X864 | User's Guide - Page 77
transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to - Lexmark X864 | User's Guide - Page 78
usage may reduce fuser life. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: • Use labels designed specifically for laser/LED printers. Check with the - Lexmark X864 | User's Guide - Page 79
control panel. All print jobs that can be initiated by the user at the printer are called held jobs. Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Job type Description Confidential Verify Reserve - Lexmark X864 | User's Guide - Page 80
go to the printer to release the job. 5 On the home screen, touch Held jobs. 6 Touch your user name. Note: printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, .html, .xps, and .dcx. Lexmark - Lexmark X864 | User's Guide - Page 81
, specifically supporting the High Speed mode. • USB devices must support the FAT (File Allocation Tables) system. Devices formatted with NTFS (New Technology File System) or any other file system are not supported. • If selecting an encrypted .pdf file, then enter the file password from the printer - Lexmark X864 | User's Guide - Page 82
Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and 6MNO while turning the printer on. 3 Release the buttons when the screen with the progress bar appears. The printer performs a power‑on sequence, and then the Configuration menu appears - Lexmark X864 | User's Guide - Page 83
Printing 83 3 Touch Delete Selected Jobs. Canceling a print job from the computer For Windows users In Windows Vista: 1 Click . 2 Click Control Panel. 3 Click Hardware and Sound. 4 Click Printers. 5 Double‑click the printer icon. 6 Select the job to cancel. 7 From the keyboard, press Delete. In - Lexmark X864 | User's Guide - Page 84
bar at the top of the window, click the Delete icon. Supported finishing features 1 2 3 4 1 Standard bin 2 Finisher Bin 1 3 Finisher Bin 2 4 Finisher Bin 3 Standard bin • The paper capacity is 300 sheets. • Finishing options are not supported in this bin. • Envelopes are routed here. Finisher Bin - Lexmark X864 | User's Guide - Page 85
Bin 2 finishing features Size Two‑hole punch* Three‑ or Offset Single staple Dual staple Four‑hole punch A3 A4 Note: Supported only if feeding orientation is long edge. Note: Supported only if feeding orientation is long edge. A5 X X X X X Executive Folio X JIS B4 JIS B5 - Lexmark X864 | User's Guide - Page 86
fold. Adjusting toner darkness 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Print Settings. 4 Click Quality - Lexmark X864 | User's Guide - Page 87
scanner ADF or facedown on the scanner glass. Note: Do not scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you placed the document on the scanner items on the scanner glass. 2 Adjust the paper guides. 3 On the - Lexmark X864 | User's Guide - Page 88
use the keypad to enter the number of copies. The copy screen appears. 3 Change the copy settings as needed. 4 Touch Copy It. 5 If you have more pages to scan, then place the next document on the scanner glass, and then touch Scan the Next Page. 6 Touch Finish the Job to return to - Lexmark X864 | User's Guide - Page 89
, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Copy from, and then identify the size of the original - Lexmark X864 | User's Guide - Page 90
settings, each copy is either printed on mixed paper sizes (Example 1) or scaled to fit a single paper size (Example 2). Example 1: Copying to mixed paper sizes The printer these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home - Lexmark X864 | User's Guide - Page 91
these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 From the Scale area, touch the arrows to enlarge or reduce your copies. Touching "Copy to" or "Copy from" after setting Scale manually changes the scale - Lexmark X864 | User's Guide - Page 92
such as documents printed on a laser printer, or pages from a magazine or Collate is set to On. If you do not want to collate your copies, then change the setting to Off. these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home - Lexmark X864 | User's Guide - Page 93
(such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 Select a duplex setting. 5 Touch Options. 6 Touch Paper Saver. 7 Select the desired output. 8 Touch Print - Lexmark X864 | User's Guide - Page 94
the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy on the scanner glass, and then touch Scan the Automatic Document Feeder or Scan the flatbed. Note: If required, change the job settings. 10 - Lexmark X864 | User's Guide - Page 95
photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Options. 5 Touch Overlay. 6 Touch the button containing the overlay you - Lexmark X864 | User's Guide - Page 96
When "Copy from" is set to Auto Size Sense, the scanner automatically determines the size printer automatically adjusts the Scale setting to accommodate the difference. • If the type or size of paper that you want to copy onto is not loaded in one of the trays, then touch Manual Feeder, and manually - Lexmark X864 | User's Guide - Page 97
97 • Photograph-Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but and with all the pages in order. Notes: • Create Booklet is incompatible with Staple, Hole Punch, Margin Shift, and Paper Saver. • If Create Booklet is on, - Lexmark X864 | User's Guide - Page 98
Use the increase or decrease arrows to set how much of a margin you want. This option turns on the Date/Time, Page number, Bates number, Draft, or you can enter a custom message in the "Enter custom text" field. can also be created by your system support person. When a custom overlay is brochures. - Lexmark X864 | User's Guide - Page 99
Image mode? When should I use Photograph mode? Tip Use Printed Image mode when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper Use Photograph mode when the original document is a high-quality photograph or inkjet print. - Lexmark X864 | User's Guide - Page 100
browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click E-mail Settings. 5 Click Setup E-mail Server. 6 Fill in the fields with the - Lexmark X864 | User's Guide - Page 101
browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5 Fill in the fields with the appropriate information. 6 Click Submit. Creating an - Lexmark X864 | User's Guide - Page 102
, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch E-mail. 4 Touch Search Address Book. 5 Enter the name or part of the name - Lexmark X864 | User's Guide - Page 103
E-mailing 103 Customizing e-mail settings Adding e-mail subject and message information 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine - Lexmark X864 | User's Guide - Page 104
Paper Specification (XPS) file with multiple pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by downloading a is set to Auto Size Sense, the scanner automatically determines the size of the original document. Sides (Duplex) This option informs the printer if - Lexmark X864 | User's Guide - Page 105
file name. E-mail Message This option lets you enter a message that will be sent As This option sets the output (PDF, TIFF, JPEG or XPS) for the scanned image. • PDF-Creates a Framework, or by downloading a third party standalone viewer Content This option tells the printer the original document - Lexmark X864 | User's Guide - Page 106
scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved. • Color-Sets log or transmission error log • Scan - Lexmark X864 | User's Guide - Page 107
ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting printer ready to fax Initial fax setup Many countries and regions require outgoing faxes to contain the - Lexmark X864 | User's Guide - Page 108
address of the printer, then print a network setup page and locate the address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Connect to a Digital Subscriber Line (DSL or ADSL) service See "Connecting to a DSL service" on page 109. Connect to a Private Branch eXchange - Lexmark X864 | User's Guide - Page 109
one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to an active analog telephone wall jack. Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and - Lexmark X864 | User's Guide - Page 110
to the printer LINE port . 2 Connect the other end of the telephone cable to the port designated for fax and telephone use. Notes: • Make sure the terminal adapter is set to the correct switch type for your region. • Depending on the ISDN port assignment, you may have to connect to a specific port - Lexmark X864 | User's Guide - Page 111
Settings. g Touch the arrow for the pattern setting you want to change. h Touch Submit. Connecting to an adapter for your country or region The following countries or regions may require one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of - Lexmark X864 | User's Guide - Page 112
set the date and time so that they are printed on every fax you send. If there is a power failure, you may have to reset the date and time. 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network - Lexmark X864 | User's Guide - Page 113
printer driver for your printer. 1 From your software program, click File > Print. 2 From the Print window, select your printer, printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Manage Shortcuts. Note: A password may be required - Lexmark X864 | User's Guide - Page 114
Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Manage Shortcuts. Note: A password may be required - Lexmark X864 | User's Guide - Page 115
dial numbers are created in the Manage Shortcuts link located under Settings on the Embedded Web Server. A shortcut number (1-99999) can into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 Press # , and then enter the - Lexmark X864 | User's Guide - Page 116
Sending a fax at a scheduled time 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch - Lexmark X864 | User's Guide - Page 117
field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 Click the Block No Name Fax option. This option blocks all incoming - Lexmark X864 | User's Guide - Page 118
" is set to Auto Size Sense, the scanner automatically determines the size of the original document. Content This option tells the printer the original or pictures • Photograph-Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but - Lexmark X864 | User's Guide - Page 119
scanner examines the document you want to fax. If you are faxing a photo, a drawing with fine lines, or a document with very small text, increase the Resolution setting. This will increase the amount of time required the next time the printer is turned log or transmission error log • Scan brochures. - Lexmark X864 | User's Guide - Page 120
can be released manually or at a scheduled day or time. 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax - Lexmark X864 | User's Guide - Page 121
. 4 Click Analog Fax Setup. 5 From the Fax Forwarding menu under Fax Receive settings, select one of the following: • Print • Print and Forward • Forward 6 From the "Forward to" menu, select one of the following: • Fax • E‑mail • FTP • LDSS • eSF 7 - Lexmark X864 | User's Guide - Page 122
or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent to the server at a time. Once an FTP destination has been configured by your system support person, the name of the destination becomes - Lexmark X864 | User's Guide - Page 123
scanner glass. 2 If you are loading a document into the ADF, adjust the paper guides panel each time you want to printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Note: A password may be required - Lexmark X864 | User's Guide - Page 124
an original document that contains mixed paper sizes. • When "Original Size" is set to Auto Size Sense, the scanner automatically determines the size of the original document. Sides (Duplex) This option informs the printer if the original document is simplex (printed on one side) or duplex (printed - Lexmark X864 | User's Guide - Page 125
and the .NET Framework, or by downloading a third party standalone viewer Content This option tells the printer the original document type. Choose from Text pictures • Photograph-Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but - Lexmark X864 | User's Guide - Page 126
when sending a document to an FTP site that contains a mixture of text and graphics. • Text/Photo mode is recommended for magazine articles, business graphics, and brochures. When should I use Photo Use Photo mode when the original document is composed mostly of photos printed on a laser mode - Lexmark X864 | User's Guide - Page 127
receive Scan to PC images. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to the printer. Scanning to a computer 1 Type the printer IP address into the address field of your Web browser. Note: If you do not - Lexmark X864 | User's Guide - Page 128
scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 Insert the flash drive into the USB port on the front of the printer. settings as needed. Format Type This option sets the output (PDF, JPEG, TIFF, SECURE PDF, or XPS) for the scanned image. • PDF-Creates - Lexmark X864 | User's Guide - Page 129
downloading a third party standalone viewer Compression This option sets the format (Zlib, JPEG or None) used to compress the scanned output file. Default Content This option tells the printer Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes - Lexmark X864 | User's Guide - Page 130
file. Increasing the image resolution increases the file size and the time needed to scan your original document. Image resolution can be decreased to articles, business graphics, and brochures. Use Photo mode when scanning photos printed on a laser printer or taken from a magazine or newspaper. - Lexmark X864 | User's Guide - Page 131
card is installed. 2 Depending on the printer setup, this menu item appears as Standard Network or Network . Security Edit Security Setups Miscellaneous Security Settings Confidential Print Disc Wiping Security Audit Log Set Date and Time Settings General Settings Copy Settings Fax Settings - Lexmark X864 | User's Guide - Page 132
Understanding printer menus 132 Paper menu Default Source menu Menu item Default Source Tray MP Feeder Manual Paper Manual Env Description Sets a default paper source for all print jobs Notes: • Tray 1 (standard tray) is the factory default setting. • Only an installed paper source will - Lexmark X864 | User's Guide - Page 133
Understanding printer menus 133 Menu item Description Tray Type Plain Paper Card Stock Transparency setting. Letter is the US factory default setting. • The multipurpose feeder does not automatically sense paper size. The paper size value must be set. • JIS B5 is supported only if feeding - Lexmark X864 | User's Guide - Page 134
Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Paper Custom Type Specifies the type of paper loaded in the multipurpose feeder Notes: • From the Paper menu, Configure MP must be set to - Lexmark X864 | User's Guide - Page 135
Specifies the type of envelope being manually loaded Note: Envelope is the factory default setting. Note: Only installed trays, drawers, and feeders are listed in this menu. Configure MP menu Menu item Configure MP Cassette Manual First Description Determines when the printer selects paper from - Lexmark X864 | User's Guide - Page 136
of the paper loaded in a specific tray Note: Normal is the factory default setting. Specifies the relative texture of the card stock loaded in a specific tray Notes: • Normal is the factory default setting. • Settings appear only if card stock is supported. Specifies the relative texture of the - Lexmark X864 | User's Guide - Page 137
Understanding printer menus 137 Menu item Rough Envelope Texture Smooth Normal Rough Letterhead Texture envelopes loaded in a specific tray Note: Rough is the factory default setting. Specifies the relative texture of the paper loaded in a specific tray Note: Normal is the factory default setting - Lexmark X864 | User's Guide - Page 138
that specify Rough as the paper type Note: Off is the factory default setting. Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from Print Properties in Windows or the Print dialog in Macintosh. • If Duplex is selected, then all - Lexmark X864 | User's Guide - Page 139
. • Custom Loading is available only if the custom type is supported. Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from Print Properties in Windows or the Print dialog in Macintosh. • If Duplex is selected, then all print - Lexmark X864 | User's Guide - Page 140
are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user‑defined paper size setting. It is listed with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one - Lexmark X864 | User's Guide - Page 141
inches 76-432 mm Portrait Height 3-17 inches 76-432 mm Feed Direction Short Edge Long Edge Bin Setup menu Menu Item Output Bin Standard Bin Bin 141 Description Sets the portrait width Notes: • If the width exceeds the maximum, the printer uses the maximum width allowed. • 11.69 inches is the US - Lexmark X864 | User's Guide - Page 142
Card Stock Bin Transparency Bin Recycled Bin Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Bin Heavy Bin Rough/Cotton Bin Custom Bin Description Specifies configuration options for output bins Notes: • Mailbox is the factory default setting - Lexmark X864 | User's Guide - Page 143
network printer settings, such as the TCP/IP address information Notes: • This menu item is available when a wireless card is installed and Lexmark the printer Prints a report containing NetWare‑specific information about the network settings Note: This menu item appears only for printers with an - Lexmark X864 | User's Guide - Page 144
only if an optional network card is installed. Standard Network or Network menus Note: Only active ports appear in this menu; all inactive ports are omitted. Menu item PCL SmartSwitch On Off PS SmartSwitch On Off NPA Mode Auto Off Description Sets the printer to automatically switch to - Lexmark X864 | User's Guide - Page 145
or Network Reports Network Card TCP/IP IPv6 Wireless AppleTalk NetWare LexLink Description Sets the size of the network input buffer Notes: • Auto is the factory default setting. • The value can be changed in 1‑K increments. • The maximum size allowed depends on the amount of memory in the printer - Lexmark X864 | User's Guide - Page 146
NPA Mode Auto Off Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes - Lexmark X864 | User's Guide - Page 147
the network printer settings, such as the TCP/IP address. • The NetWare Setup Page menu item appears only on models that support NetWare and shows information about NetWare settings. Network Card menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network - Lexmark X864 | User's Guide - Page 148
Understanding printer menus 148 Menu item View Card Speed Network Address UAA LAA Job Timeout 0‑225 seconds Banner Page Off On Description Lets you view the speed of a currently active network card Lets you view the network addresses Sets the amount of time in seconds that a network print job can - Lexmark X864 | User's Guide - Page 149
On Off View Hostname View Address View Router Address Enable DHCPv6 On Off Description Enables IPv6 in the printer Note: On is the factory default setting. Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note: On is the factory - Lexmark X864 | User's Guide - Page 150
Setup or Net Setup > AppleTalk Menu item Activate Yes No View Name View Address Set Zone Description Activates AppleTalk support Note: Yes is the factory default setting. Shows the assigned AppleTalk name Note: The name can be changed only from the - Lexmark X864 | User's Guide - Page 151
This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network > Std Network Setup or Net Setup > LexLink menu Menu item Activate On Off View Nickname Description Activates LexLink support Note: Off is the factory default setting. Lets you view the assigned - Lexmark X864 | User's Guide - Page 152
30 seconds is the factory default setting. Specifies server information. This is a required item. Notes: • The message box has a limitation of 512 characters. • Disabled is the factory default setting for Use SSL. Specifies the type of user authentication required for scan to e‑mail privileges Note - Lexmark X864 | User's Guide - Page 153
range from 0-60 minutes. 5 minutes is the factory default setting. 0 indicates the printer does not impose a lockout time. • "Login timeout" specifies how long the remote interface remains idle before automatically logging the user off. Settings range from 1-900 seconds. 300 seconds is the factory - Lexmark X864 | User's Guide - Page 154
jobs held in printer RAM are deleted. Description Sets the wiping mode to Auto, Manual or Off Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, such as downloaded fonts, macros - Lexmark X864 | User's Guide - Page 155
the printer. • From the Embedded Web Server, the log can be downloaded to a computer. Specifies whether audit logs are deleted Note: Delete Now is the factory default setting. Specifies whether and how the audit logs are created Set Date and Time menu Menu item Current Date and Time Manually Set - Lexmark X864 | User's Guide - Page 156
Understanding printer menus 156 Menu item Automatically Observe DST On Off Custom Time Zone Setup Enable NTP On Off Description Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting. Set up your time zone. Enables Network Time - Lexmark X864 | User's Guide - Page 157
may be affected, but print quality is not. • Energy/Paper minimizes the use of power and of paper and specialty media. Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the - Lexmark X864 | User's Guide - Page 158
after a job is printed before it goes into a reduced power state Notes: • 30 minutes is the factory default setting. • Lower settings conserve more energy, but may require longer warm‑up times. • Select the lowest setting if the printer shares an electrical circuit with room lighting or you notice - Lexmark X864 | User's Guide - Page 159
Returns the printer settings to the factory default settings Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user‑defined settings. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in - Lexmark X864 | User's Guide - Page 160
Landscape Collate On Off Staple Description Specifies the type of content contained in the copy job Notes: • Text/Photo is the factory default setting. Text/Photo is . • Photograph tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, - Lexmark X864 | User's Guide - Page 161
printer menus 161 Menu item Original Size Letter Legal Executive Folio Statement Universal 4 x 6 in. 3 x 5 in. Business Card Separator Source Tray Manual Feeder Envelope Feeder Darkness 1-9 Output selected Note: None is the factory default setting. Specifies a paper source Specifies the level - Lexmark X864 | User's Guide - Page 162
printer menus 162 Menu item Header/Footer Top left Top left Off Date/Time Page number Bates number Custom text Print on All pages First page only All but first page Enter custom text Header/Footer Top middle Top middle Off Date/Time setting for Top left. • "All pages" is the factory default setting - Lexmark X864 | User's Guide - Page 163
Understanding printer menus 163 Menu item Header/Footer Bottom left Bottom left Off Date/Time Page number Bates number Custom text Print on All pages First page only All but first page Enter custom text Header/Footer Bottom middle Bottom middle Off Date/Time Page number Bates number Custom text - Lexmark X864 | User's Guide - Page 164
Understanding printer menus 164 Menu item Overlay Off Confidential Copy Draft Urgent Custom Custom Overlay Allow priority copies On Off Custom Job scanning On Off Allow Save as Shortcut On Off Background Removal ‑4 to +4 Fax Settings menu Description Specifies overlay text that is printed on each - Lexmark X864 | User's Guide - Page 165
Page options. Specifies the name of the fax within the printer Specifies a number associated with the fax Specifies how the fax is identified Sets the printer to fax manually only, which requires a line splitter and a telephone hand set Notes: • Use a regular telephone to answer an incoming fax job - Lexmark X864 | User's Guide - Page 166
Business Card Custom Scan Size A4 A5 Oficio (Mexico) A6 JIS B5 Book Original Auto Size Sense Mixed Letter/Legal Description Specifies whether the printer may but it increases the fax transmission time for outgoing faxes. Note: Standard is the factory default setting. Specifies the paper size of - Lexmark X864 | User's Guide - Page 167
to a specified number Note: 5 is the factory default setting. Specifies the number of minutes between redials Enables switchboard blind dialing without a dial tone Enables Error Correction Mode for fax jobs Lets you send faxes by scanning at the printer Allows driver to fax jobs to be sent by the - Lexmark X864 | User's Guide - Page 168
Understanding printer menus 168 Menu item Dial Mode Tone Pulse Max Speed 2400 much to increase or decrease the dropout Notes: • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Specifies the contrast of the output Note: "Best for - Lexmark X864 | User's Guide - Page 169
so it fits the size of the paper loaded in the designated fax source Note: On is the factory default setting. Specifies the paper source selected to supply paper for the printer to print an incoming fax Specifies an output bin for received faxes Note: Bin 1 is available only when the finisher - Lexmark X864 | User's Guide - Page 170
Fax List Holding Faxes Held Fax Mode Off Always On Manual Scheduled Fax Holding Schedule Staple On Off Fax Log Settings Menu item Transmission Log Print log Do not print log Print only for error Receive Error Log Print Never Print on Error Description Specifies the maximum speed in baud at which - Lexmark X864 | User's Guide - Page 171
Understanding printer menus 171 Menu item Auto Print Logs On Off Log Paper Source Tray Manual Feeder Logs Display Remote Station Name Dialed Number Enable Job Log On Off Enable Call Log On Off Log Output Bin Standard Bin Bin Speaker Settings Menu item Speaker Mode Always Off On until - Lexmark X864 | User's Guide - Page 172
Note: On is the factory default setting. Fax Mode (Fax Server Setup) menu Fax Server mode sends the fax job to a fax server for transmission. Fax Server Setup Menu item To Format Reply Address Subject Message Primary SMTP Gateway Secondary SMTP Gateway Image Format PDF (.pdf) XPS (.xps) TIFF (.tif - Lexmark X864 | User's Guide - Page 173
of the job. Notes: • On is the factory default setting. • This menu item applies to all scan functions. Enables analog fax receive Note: Off is the factory default setting. E‑mail Settings menu Menu item E‑mail Server Setup Subject Message Description Specifies e‑mail server information Note: The - Lexmark X864 | User's Guide - Page 174
size 0-65535 KB E‑mail Server Setup Size Error Message E‑mail Server Setup Limit destinations E‑mail Server Setup Web Link Setup Server Login Password Path Base file name Web Link Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text - Lexmark X864 | User's Guide - Page 175
6 in. 3 x 5 in. Business Card Custom Scan Size A4 A5 Oficio (Mexico) A6 JIS B5 Book Original Auto Size Sense Mixed Letter/Legal Sides (Duplex) Off Long edge Short edge Description Specifies whether a job prints in grayscale or color Note: Gray is the factory default setting. Specifies how many - Lexmark X864 | User's Guide - Page 176
Log Print log Do not print log Print only for error Log Paper Source Tray Manual Feeder Manual Env MP Feeder Log Output Bin Standard Bin Bin E‑mail Bit Depth 8 bit 1 bit Custom Job scanning On Off Scan Preview On Off Description Sets the quality of a JPEG photo image in relation to file - Lexmark X864 | User's Guide - Page 177
Understanding printer menus 177 Menu item Allow Save as Shortcut On Off Background On Off Description Lets you save e-mail addresses as shortcuts Notes: • Off is the factory default setting. • When set to Off, the Save as Shortcut button does not appear on the E-mail Destination screen. Adjusts - Lexmark X864 | User's Guide - Page 178
Understanding printer menus 178 FTP Settings menu Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Color Gray Color Resolution 75 150 200 300 400 600 Darkness 1-9 Orientation Portrait Landscape Description Specifies - Lexmark X864 | User's Guide - Page 179
Understanding printer menus 179 Menu item Original Size Letter Legal Executive Folio Statement Universal 4 x 6 in. 3 x 5 in. Business Card Custom page (top edge for portrait orientation and left edge for landscape orientation). Sets the quality of a JPEG photo image in relation to file size and - Lexmark X864 | User's Guide - Page 180
Understanding printer menus 180 Menu item Transmission Log Print log Do not print log Print only for error Log Paper Source Tray Manual Feeder Manual file sizes by using 1‑bit images when Color is set to Off Note: 8 bit is the factory default setting. Lets you enter a base file name Lets you - Lexmark X864 | User's Guide - Page 181
Understanding printer menus 181 Menu item Contrast 0-5 Best for content Mirror Image On Off Negative Image On Off Shadow Detail 0-4 Scan edge to edge On Off Sharpness 0-5 Flash Drive menu Scan Settings Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 - Lexmark X864 | User's Guide - Page 182
6 in. 3 x 5 in. Business Card Custom Scan Size A4 A5 Oficio (Mexico) A6 JIS B5 Book Original Auto Size Sense Mixed Letter/Legal Sides (Duplex) Off Long edge Short edge Description Specifies how many dots per inch are scanned Note: 150 dpi is the factory default setting. Lightens or darkens the - Lexmark X864 | User's Guide - Page 183
Understanding printer menus 183 Menu item Photo JPEG Quality 5-90 JPEG Quality Best for content 5-90 Use Multi‑Page TIFF On Off Scan bit Depth 8 bit 1 bit Base File Name Custom Job scanning Off On Scan Preview On Off Background Removal ‑4 to +4 Auto Center On Off Description Sets the quality of a - Lexmark X864 | User's Guide - Page 184
Off Sharpness 0-5 Print Settings Menu item Copies Paper Source Tray MP Feeder Manual Paper Manual Envelope Collate Off (1,1,1,2,2,2) On the factory default setting. Description Specifies the number of copies to print Specifies the paper source selected to supply paper for the printer to print - Lexmark X864 | User's Guide - Page 185
Vertical Vertical Separator Sheets None Between Copies Between Jobs Between Pages Description Enables duplex printing (two-sided printing) Enables stapling Note: Off is the factory default setting. Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in - Lexmark X864 | User's Guide - Page 186
Manual Feeder Envelope Feeder Blank Pages Do Not Print Print Print Settings Setup menu Menu item Printer default setting. Description Sets the default printer printer language. Specifies that print jobs be removed from the print queue if they require unavailable printer options or custom settings - Lexmark X864 | User's Guide - Page 187
about the most recent print jobs on the hard disk Notes: • Off is the factory default setting. Off means the printer does not store job statistics. • The statistics include a record of print errors, the print time, the job size in bytes, the requested paper size and type, the total number of printed - Lexmark X864 | User's Guide - Page 188
, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed. Downloads are deleted in order to process print jobs. • The On - Lexmark X864 | User's Guide - Page 189
multiple copies Notes: • Off is the factory default setting. No pages will be collated. • The On setting stacks the print job sequentially. • Both settings print the entire job the number of times specified by the Copies menu setting. Specifies whether blank separator sheets are inserted Notes - Lexmark X864 | User's Guide - Page 190
the factory default setting. Print jobs are not stapled. • Envelopes are not stapled. Stacks copies or print jobs into staggered sets in an output printed output resolution Note: 600 dpi is the factory default setting. The printer driver default is 1200 IQ. Enhances the printed quality of small - Lexmark X864 | User's Guide - Page 191
the factory default setting. • To set Enhance Fine Lines using the Embedded Web Server, type the network printer IP address in a browser window. Adjusts the gray value of printed output Note: Auto is the factory default setting. Adjusts or darkens printed output and conserves toner Notes: • 0 is the - Lexmark X864 | User's Guide - Page 192
Contrast 1-10 LCD Brightness 1-10 PDF menu Menu item Scale to Fit Yes No Description Removes downloads from the printer hard disk, including all held set to MarkTrackTM using NPA. Assists in isolating the source of a print job problem Notes: • When Activate is selected, all data sent to the printer - Lexmark X864 | User's Guide - Page 193
in a PDF Note: Do Not Print is the factory default setting. Description Prints a page containing the PostScript error Note: Off is the factory default setting. Establishes the font search order Notes: • Resident is the factory default setting. • A formatted flash memory option card or printer hard - Lexmark X864 | User's Guide - Page 194
10U PC‑8 is the US factory default setting. • 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific - Lexmark X864 | User's Guide - Page 195
work with printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. • None is not an available selection. It appears only when it is selected by the PCL 5 interpreter. • None ignores the Select Paper Feed command - Lexmark X864 | User's Guide - Page 196
Understanding printer menus 196 HTML menu Menu item Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Description Intl CG Times Sets - Lexmark X864 | User's Guide - Page 197
size Notes: • Best Fit is the factory default setting. • When Auto Fit is set to On, Scaling is automatically set to Best Fit. Sets the image orientation Note: Portrait is the factory default setting. XPS menu Menu item Print Error Pages Off On Description Prints a page containing information on - Lexmark X864 | User's Guide - Page 198
Specifies the paper size Note: This setting defaults to the Tray 1 Size value. printer as PDFs. They contain reference information about using the printer and performing tasks. You may select to print each one individually, or select Print all guides to print all of them at one time - Lexmark X864 | User's Guide - Page 199
Understanding printer menus 199 Menu item Print all guides Copy guide E‑mail guide Fax guide FTP guide Information guide Print defects guide Supplies guide Description Prints all the guides Provides information about making copies and changing settings Provides information about sending e‑mails - Lexmark X864 | User's Guide - Page 200
damp cloth to clean the interior may cause damage to your printer. 5 Make sure the standard exit bin is dry before beginning a new print job. Note: A cleaning kit consisting of wipes for the touch screen and scanner glass is available: Part name Cleaning kit (wet and dry wipes) Part number 40X0392 - Lexmark X864 | User's Guide - Page 201
scan area with the paper location. To manually adjust the scanner registration: 1 Turn the printer off. 2 Clean the scanner glass and backing material. 3 Hold down and 6MNO until the progress bar appears. 4 Release the buttons. The printer performs a power‑on sequence, and then the Diagnostic menu - Lexmark X864 | User's Guide - Page 202
printing the remaining copies. Checking the status of supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of supplies from the printer control panel 1 Make sure the printer is on and Ready appears. 2 On the home - Lexmark X864 | User's Guide - Page 203
Yield Toner Cartridge Part number X860H21G For printer(s) X860, X862, X864 Ordering a photoconductor kit When Replace Photoconductor message appears, order a new photoconductor kit. Part name Photoconductor Kit Part number X860H22G For printer(s) X860, X862, X864 Ordering a maintenance kit - Lexmark X864 | User's Guide - Page 204
. Part name Staple Cartridges-3 pack Part number 25A0013 Ordering a cleaning kit Use the wet and dry wipes from the cleaning kit to clean the scanner glass and touch screen. Part name Cleaning kit (wet and dry wipes) Part number 40X0392 Replacing supplies Replacing the toner cartridge When 88 - Lexmark X864 | User's Guide - Page 205
the printer 205 3 Grasp the handle and pull out the cartridge. 4 Unpack a new cartridge. Warning-Potential Damage: When replacing a toner cartridge, do not leave the new cartridge exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems - Lexmark X864 | User's Guide - Page 206
into the printer. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 7 Close the front door. Replacing the photoconductor You can determine approximately how full the photoconductor is by printing the printer settings configuration sheet - Lexmark X864 | User's Guide - Page 207
Maintaining the printer 207 When 84 Replace photoconductor or 84 Photoconductor low appears, order a new photoconductor immediately. While the printer may continue to function properly after the photoconductor has reached its official end‑of‑life, print quality significantly decreases. To replace - Lexmark X864 | User's Guide - Page 208
Maintaining the printer 208 3 Lower Side Door A. 4 Pull the photoconductor out of the printer. Place the photoconductor on a flat, clean surface. 5 Unpack the new photoconductor. - Lexmark X864 | User's Guide - Page 209
Maintaining the printer 209 6 Align and insert the end of the photoconductor. 7 Remove the tape from the top of the photoconductor. - Lexmark X864 | User's Guide - Page 210
Maintaining the printer 210 8 Push the photoconductor as far as it will go. The photoconductor clicks into place when correctly installed. 9 Close Side Door A. - Lexmark X864 | User's Guide - Page 211
performs a motor cycle and clears the Replace Photoconductor warnings. The printer returns to the Ready state. Moving the printer Before moving the printer CAUTION-POTENTIAL INJURY: The printer weight is greater than 55kg (121 lbs), and requires at least four persons or a properly rated mechanical - Lexmark X864 | User's Guide - Page 212
handling system to lift the printer. • Turn the printer off using the power switch, and then unplug the power cord from the wall outlet. • Disconnect all cords and cables from the printer before moving it. • Remove all printer options before moving the printer. Warning-Potential Damage: Damage to - Lexmark X864 | User's Guide - Page 213
Maintaining the printer 213 3 Place the tray into the printer. 4 Remove the cable cover. - Lexmark X864 | User's Guide - Page 214
Maintaining the printer 214 5 Disconnect the optional drawer connector. 6 Attach the cable cover. 7 Lift the printer off the trays. - Lexmark X864 | User's Guide - Page 215
Any cart used to move the options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation - Lexmark X864 | User's Guide - Page 216
tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server - Lexmark X864 | User's Guide - Page 217
Administrative support 217 Checking the device status Using the Embedded Web Server, you can view paper tray settings, the level of toner in the print cartridge, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. To view the device status: - Lexmark X864 | User's Guide - Page 218
factory defaults returns most printer settings to the original factory default setting. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not - Lexmark X864 | User's Guide - Page 219
outlet is working. • The printer is turned on. Check the printer power switch. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Once you have - Lexmark X864 | User's Guide - Page 220
Troubleshooting 220 Understanding printer messages An error has occured with the Flash Drive. Please remove and re-insert the drive. Try one or more of the following: • Remove and reinsert the flash drive. • If the error message remains, the flash memory may be defective and require replacing. - Lexmark X864 | User's Guide - Page 221
Troubleshooting 221 correct paper size or type. • Touch Use current [src] to ignore the message and print from the tray selected for the print job. • Touch Continue to in the tray, and this size and type are specified in the printer control panel Paper menu. Note: If you touch Continue when there is - Lexmark X864 | User's Guide - Page 222
the message and guides The refers to the multipurpose feeder. The printer printer control panel Paper menu, check the Paper Size setting. 2 Before sending the job to print, specify the correct size setting: - For Windows users, specify the size from Print Properties. - For Macintosh users - Lexmark X864 | User's Guide - Page 223
to clear. Weblink server not set up. Contact system administrator. An error occurred on the Weblink server, or the server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person. Disk Full ‑ Scan Job Canceled The scan job - Lexmark X864 | User's Guide - Page 224
Troubleshooting 224 Try one or more of the following: • Touch Continue to clear the message. • Complete the Analog Fax Setup. If the message appears again, contact your system support person. Insert Tray Insert the specified tray into the printer. Load with is a tray or feeder, - Lexmark X864 | User's Guide - Page 225
Troubleshooting 225 • Cancel the current job. Load with Try one or more of the following: • Load the specified paper in the tray. • Touch Continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that - Lexmark X864 | User's Guide - Page 226
Troubleshooting 226 Load Manual Feeder with Try one or more of the following: • Load the specified paper in the multipurpose feeder. • Touch Continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, then it feeds from that - Lexmark X864 | User's Guide - Page 227
paper from standard output bin Remove the stack of paper from the standard exit bin. Replace all originals if restarting job. One or more messages which interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job. Try one or more of the following - Lexmark X864 | User's Guide - Page 228
ADF cover is open. The message clears when the cover is closed. Scanner jam, remove all originals from the scanner Clear all original documents from the scanner. Scanner Jam Access Cover Open Close the bottom ADF door to clear the message. Serial The printer is using a serial cable connection - Lexmark X864 | User's Guide - Page 229
and 35 Insufficient memory to support Resource Save feature Try one or more of the following: • Touch Continue to disable Resource Save and continue printing. • To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the menus to activate the - Lexmark X864 | User's Guide - Page 230
. 39 Complex page, some data may not have printed Try one or more of the following: • Touch Continue to clear the message and continue printing. • Cancel the current print job. • Install additional printer memory. 50 PPDS font error Try one or more of the following: • Touch Continue to clear the - Lexmark X864 | User's Guide - Page 231
the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Network software error is the number of the network connection. Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off and then back on to - Lexmark X864 | User's Guide - Page 232
Troubleshooting 232 • Upgrade (flash) the network firmware in the printer or print server. 55 Unsupported option in slot is a slot on the printer system board. Try one or more of the following: 1 Turn the printer power off. 2 Unplug the power cord from the wall outlet. 3 Remove the - Lexmark X864 | User's Guide - Page 233
Troubleshooting 233 56 USB port disabled is the number of the USB port. Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the USB port. • Make sure the USB Buffer menu item is not set to Disabled. 57 Configuration change - Lexmark X864 | User's Guide - Page 234
be defective and require replacing. 80 Routine maintenance needed The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 84 Insert photoconductor Install the - Lexmark X864 | User's Guide - Page 235
the toner cartridge. 298.01 Scanner Missing - Cable Unplugged The scanner was not detected. Make sure the scanner is properly connected. 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card - Lexmark X864 | User's Guide - Page 236
types in the same stack. • Make sure all sizes and types are set correctly in the printer control panel menus. • Store paper per the manufacturer's recommendations. Understanding jam numbers and locations When a jam occurs, a message indicating the jam location appears on the display. Open doors and - Lexmark X864 | User's Guide - Page 237
Troubleshooting K 237 H and stack the media. 3 Reload the multipurpose feeder. 4 Adjust the paper guide. 280-281 Open Door A, and then remove the jam. Lift Door F, remove the jam. 290-294 jams Open the ADF cover and the scanner cover, and then remove any jams. 293 • On the touch screen, - Lexmark X864 | User's Guide - Page 238
Troubleshooting 238 200-201 paper jams 1 Open Door A by pushing the release latch up and lowering the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Pull the jam up and toward - Lexmark X864 | User's Guide - Page 239
Troubleshooting 239 202 paper jam 1 Open Door A by pushing the release latch up and lowering the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Pull the jam up and toward - Lexmark X864 | User's Guide - Page 240
Troubleshooting 240 203, 230-231 paper jams 203 paper jam 1 Open Door A by pushing the release latch up and lowering the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open Door E - Lexmark X864 | User's Guide - Page 241
Troubleshooting 241 3 Pull the jam up. 4 Close Door E. 5 Close Door A. 230 paper jam 1 Open Door D. - Lexmark X864 | User's Guide - Page 242
Troubleshooting 242 2 Remove the jam. D 3 Close Door D. 4 Open Door A by pushing the release latch up and lowering the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. - Lexmark X864 | User's Guide - Page 243
Troubleshooting 243 5 Open Door E by pushing the release latch and lowering the door. 6 Pull the jam up. 7 Close Door E. 8 Close Door A. - Lexmark X864 | User's Guide - Page 244
Troubleshooting 244 231 paper jam 1 Open Door D. 2 Remove the jam. D 3 Close Door D. - Lexmark X864 | User's Guide - Page 245
Troubleshooting 245 4 Open Door A by pushing the release latch up and lowering the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 5 Pull the jam up and toward - Lexmark X864 | User's Guide - Page 246
Troubleshooting 246 24x paper jam Jam in Tray 1 1 Remove Tray 1 from the printer. 2 Remove the jam. 3 Insert Tray 1. If all jams are cleared, then the printer resumes printing. - Lexmark X864 | User's Guide - Page 247
Troubleshooting 247 Clearing Area A 1 Open Door A by pushing the release latch up and lowering the door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Pull the jam up and toward - Lexmark X864 | User's Guide - Page 248
Troubleshooting 248 Clearing Area B 1 Open Door B. B C 2 Pull the jam up and toward you. B C 3 Close Door B. 4 Touch Continue. - Lexmark X864 | User's Guide - Page 249
Troubleshooting 249 Clearing Area C 1 Open Door C. B C 2 Pull the jam up and toward you. B C 3 Close Door C. 4 Touch Continue. - Lexmark X864 | User's Guide - Page 250
Troubleshooting 250 level surface. 3 Load the paper into the multipurpose feeder. 4 Adjust the paper guide to rest lightly against the edge of the paper. 280-282 paper jams 280‑281 CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, - Lexmark X864 | User's Guide - Page 251
Troubleshooting 251 2 Pull the jam up and toward you. Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed. 3 Close Door A. 4 Open Door F. 5 Remove the jam. 6 Close Door F. - Lexmark X864 | User's Guide - Page 252
Troubleshooting 252 282 paper jam 1 Open Door F. 2 Remove the jam. 3 Close Door F. - Lexmark X864 | User's Guide - Page 253
Troubleshooting 253 283, 289 staple jams 283 paper jam 1 Lift Door H. 2 Remove the jam. 3 Close Door H. 289 staple error 1 Open Door G. - Lexmark X864 | User's Guide - Page 254
Troubleshooting 254 2 Hold the lever on the staple cartridge holder, and move the holder to the right. 3 Firmly pull the colored tab to remove the staple cartridge. 4 Use the metal tab to lift the staple guard, and then pull out the sheet of staples. Discard the entire sheet. 5 Look through the - Lexmark X864 | User's Guide - Page 255
Troubleshooting 255 6 Press down on the staple guard until it snaps securely into place. 7 Push the cartridge holder firmly into the stapler until the holder clicks into place. 8 Close Door G. Priming Stapler appears. Priming ensures the stapler is functioning properly. - Lexmark X864 | User's Guide - Page 256
Troubleshooting 256 28x paper jam 284 paper jam 1 Open Door F. 2 Remove the jam. 3 Close Door F. - Lexmark X864 | User's Guide - Page 257
Troubleshooting 257 4 Open Door G. 5 Remove the jam. 6 Close Door G. 7 Lift Door H. 8 Remove the jam. 9 Close Door H. - Lexmark X864 | User's Guide - Page 258
Troubleshooting 258 285-286 paper jams 1 Lift Door H. 2 Remove the jam. 3 Close Door H. 287-288 paper jams 1 Open Door F. - Lexmark X864 | User's Guide - Page 259
Troubleshooting 259 2 Remove the jam. 3 Close Door F. 4 Open Door G. 5 Remove the jam. 6 Close Door G. 290-294 paper jams 1 Remove all original documents from the ADF. 2 Lift the ADF cover latch. 3 Open the ADF cover, and then remove any jammed paper. - Lexmark X864 | User's Guide - Page 260
Troubleshooting 260 4 Raise the sheet guard. 5 Turn the paper advance wheel to the left to remove any jammed pages. 6 Close the ADF cover. - Lexmark X864 | User's Guide - Page 261
Troubleshooting 261 7 Open the scanner cover, and remove any jammed pages. 8 Close the scanner cover. 9 Touch Continue. 293 paper jam The printer was sent a scan job, but found no original document in the ADF. Try one or more of the following: • Touch Continue if no scan job - Lexmark X864 | User's Guide - Page 262
Troubleshooting 262 Solving printing problems Multiple‑language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. The Print dialog appears. 3 Select Print as image. 4 Click OK. Error message about reading - Lexmark X864 | User's Guide - Page 263
Troubleshooting 263 MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. - Lexmark X864 | User's Guide - Page 264
menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Incorrect characters print MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE If Ready Hex appears on the - Lexmark X864 | User's Guide - Page 265
respond These are possible solutions. Try one or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. Scanner unit does not close Make sure there are no obstructions: 1 Lift the - Lexmark X864 | User's Guide - Page 266
or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint‑free cloth dampened with - Lexmark X864 | User's Guide - Page 267
size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable - Lexmark X864 | User's Guide - Page 268
THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Poor scanned image quality These are possible solutions. Try one or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint - Lexmark X864 | User's Guide - Page 269
THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer. Solving fax problems Caller ID is - Lexmark X864 | User's Guide - Page 270
Troubleshooting 270 Cannot send or receive a fax These are possible solutions. Try one or more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. CHECK THE PRINTER CONNECTIONS - Lexmark X864 | User's Guide - Page 271
or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4. 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the - Lexmark X864 | User's Guide - Page 272
Troubleshooting 272 THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Can receive but not send faxes These are possible solutions. Try one or more of the following: THE PRINTER IS NOT IN FAX MODE On the home screen, touch Fax to put the printer in Fax mode. THE DOCUMENT IS - Lexmark X864 | User's Guide - Page 273
option in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 41. MAKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the - Lexmark X864 | User's Guide - Page 274
that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. Solving 2,000-sheet drawer problems Try one or more of the following: THE ELEVATOR TRAY IS NOT WORKING PROPERLY • Make sure the printer is properly connected to the 2,000‑sheet drawer. • Make - Lexmark X864 | User's Guide - Page 275
Troubleshooting 275 Memory card Make sure the memory card is securely connected to the printer system board. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Hard disk with adapter Make sure the hard disk is securely connected to the printer - Lexmark X864 | User's Guide - Page 276
Troubleshooting 276 USB/parallel interface card Check the USB/parallel interface card connections: • Make sure the USB/parallel interface card is securely connected to the printer system board. • Make sure you are using the correct cable and that it is securely connected. Solving paper feed - Lexmark X864 | User's Guide - Page 277
Troubleshooting 277 4 Touch General Settings. 5 Touch the down arrow until Print Recovery appears. 6 Touch Print Recovery. 7 Touch the right arrow next to Jam Recovery until On or Auto appears. 8 Touch Submit. 9 Touch . Solving print quality problems Isolating print quality problems To help - Lexmark X864 | User's Guide - Page 278
Troubleshooting 278 THE TONER MAY BE LOW When 88 Cartridge Low appears, order a new toner cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Clipped images Try one or more of the following: CHECK THE GUIDES Move the width and - Lexmark X864 | User's Guide - Page 279
Troubleshooting 279 Gray background ABCDE ABCDE ABCDE CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh users, change - Lexmark X864 | User's Guide - Page 280
use it. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print - Lexmark X864 | User's Guide - Page 281
DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. • Change these settings from the printer control panel Quality menu. • For Windows users, change these settings from Print Properties. • For - Lexmark X864 | User's Guide - Page 282
DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. • Change these settings from the printer control panel Quality menu. • For Windows users, change these settings from Print Properties. • For - Lexmark X864 | User's Guide - Page 283
Replace the fuser if the defects occur every: • 78.5 mm (3.09 in.) • 94.2 mm (3.71 in.) Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are using paper that meets the printer specifications. Solid black - Lexmark X864 | User's Guide - Page 284
are possible solutions. Try one or more of the following: THE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: • From the printer control panel Paper Menu, select the Default Source. • For Windows users, select the paper source from Print Properties. • For Macintosh - Lexmark X864 | User's Guide - Page 285
Customer Support. Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following: THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From the printer control panel Paper Menu, select the Default Source. • For Windows users - Lexmark X864 | User's Guide - Page 286
type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray. Toner specks - Lexmark X864 | User's Guide - Page 287
type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps - Lexmark X864 | User's Guide - Page 288
errors. time. References in this publication to products, programs, or services services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark - Lexmark X864 | User's Guide - Page 289
Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company's designation of a set of printer commands (language) and functions included in its printer products. This printer Corporation plc CG Times Based on Times New Roman under - Lexmark X864 | User's Guide - Page 290
/or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required - Lexmark X864 | User's Guide - Page 291
from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer - Lexmark X864 | User's Guide - Page 292
Class I level during normal operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: Power consumption Product power consumption The following table documents the power consumption characteristics of the product - Lexmark X864 | User's Guide - Page 293
a specified period of time, called the Power Saver Timeout. Factory default Power Saver Timeout for this product (in minutes): 1 (X860), 5 (X862), 60 (X864) Off mode If certain voltage limits. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY - Lexmark X864 | User's Guide - Page 294
requirements of the Canadian Interference-Causing Equipment Standard ICES-003. Avis de conformité aux normes de l'industrie du Canada Cet appareil numérique de classe A est conforme aux exigences de radio interference, in which case the user may be required to take adequate measures. CCC EMC notice - Lexmark X864 | User's Guide - Page 295
International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment contains no user serviceable parts. For repair and - Lexmark X864 | User's Guide - Page 296
PSTN. Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the - Lexmark X864 | User's Guide - Page 297
required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device. The associated equipment shall be set to operate within the following limits for compliance to Telecom's specifications . Die Verwendung des Lexmark Filters ist obligatorisch - Lexmark X864 | User's Guide - Page 298
network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power the RF exposure requirements of the FCC and other regulatory agencies. Notice to users in Brazil Este licensed service, this device is intended to be operated indoors and away from windows to - Lexmark X864 | User's Guide - Page 299
power low range RF communication that has been tested and found not to cause any interference whatsoever. The manufacturer is not responsible in case of any disputes arising out of requirement of permissions from any local authority, regulatory bodies or any organization, required by the end-user - Lexmark X864 | User's Guide - Page 300
Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized - Lexmark X864 | User's Guide - Page 301
, Inc., declares that this type of equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitos esenciales y cualesquiera otras - Lexmark X864 | User's Guide - Page 302
that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. To obtain warranty service you may be required to present proof of original purchase. You may be - Lexmark X864 | User's Guide - Page 303
with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications - Lexmark X864 | User's Guide - Page 304
, operation, maintenance, or content of, such software applications and/or internet web pages. 3 LIMITATION OF REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL LIABILITY OF LEXMARK UNDER THIS SOFTWARE LICENSE AGREEMENT IS EXPRESSLY LIMITED TO THE GREATER OF THE PRICE PAID FOR - Lexmark X864 | User's Guide - Page 305
shrink-wrap license, or electronic license terms at the time of download. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license. 6 TRANSFER. You may transfer the Software Program to another end-user. Any transfer must include all software components, media - Lexmark X864 | User's Guide - Page 306
Rights of the United States Government to use the Software Program is as set forth in this Agreement and as restricted in DFARS 252.227-7014 and by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the - Lexmark X864 | User's Guide - Page 307
Notices 307 2 This product is based on Microsoft Print Schema technology. You may find the terms and conditions upon which Microsoft is licensing such intellectual property at http://go.microsoft.com/fwlink/?LinkId=83288. ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or - Lexmark X864 | User's Guide - Page 308
control panel 15 buttons, touch screen 18 C cables Ethernet 38 USB 38 calling Customer Support 287 canceling a job from Macintosh 83 from the printer control panel 82 from Windows 83 card stock loading 62 tips 78 Change to 220 Change to load - Lexmark X864 | User's Guide - Page 309
Administrator's Guide 216 emission notices 290, 291, 293, 294, 298, 299, 300 Empty hole punch box 223 enlarging a copy 91 envelopes loading 62 tips 77 environmental settings Power Saver 23 Quiet Mode 24 Ethernet networking Macintosh 47 Windows 47 Ethernet port 38 exterior of the printer cleaning - Lexmark X864 | User's Guide - Page 310
295, 298 fiber optic network setup 47 finding more information about the printer 9 finisher finishing features 84 supported paper sizes 84 Finishing menu 188 firmware card installing 31 flash drive 80 Flash Drive menu 181 flash memory card installing 31 troubleshooting 275 font sample list printing - Lexmark X864 | User's Guide - Page 311
letterhead in trays 75 multipurpose feeder 62 transparencies 62 M Macintosh wireless network installation 44 maintenance kit ordering 203 memory card installing 29 troubleshooting 275 Memory full, cannot print faxes 226 menu settings page printing 39 menus Active NIC 144 AppleTalk 150 Bin Setup 141 - Lexmark X864 | User's Guide - Page 312
weights supported by printer 72 PCL Emul menu 193 PDF menu 192 photoconductor replacing 206 photoconductors ordering 203 photos copying 88 port interface card 32 port settings configuring 50 PostScript menu 193 Power Saver adjusting 23 print job canceling from Macintosh 83 canceling from Windows 83 - Lexmark X864 | User's Guide - Page 313
not working 273 paper tray problems 274 USB/parallel interface card 276 printer problems, solving basic 219 printing directory list 82 font sample list 82 for Macintosh users 74 for Windows users 74 from flash drive 80 installing printer software 40 menu settings page 39 network setup page 40 print - Lexmark X864 | User's Guide - Page 314
ordering 203 cleaning kit 204 maintenance kit 203 photoconductors 203 staple cartridges 204 system board accessing 28 reinstalling 35 T TCP/IP menu 148 telecommunication notices 295, 296, 297 tips card stock 78 envelopes 77 labels, paper 78 letterhead 75 transparencies 77 toner cartridges recycling - Lexmark X864 | User's Guide - Page 315
off 286 toner specks 286 troubleshooting, printer options 2,000‑sheet drawer 274 flash memory card 275 hard disk with adapter 275 internal print server 275 Internal Solutions Port 275 memory card 275 option not working 273 paper tray problems 274 USB/parallel interface card 276 troubleshooting, scan
X860de, X862de, X864de
User's Guide
March 2012
www.lexmark.com
Machine type(s):
7500
Model(s):
432, 632, 832