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Lexmark Xs463de User Guide - Page 277

Solving option problems, Option does not operate correctly or quits after it is installed

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Page 277 highlights

MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Max Speed box, click on one of the following: 2400 4800 9600 14400 33600 6 Click Submit. Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. MAKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see "Updating available options in the printer driver" on page 54. Troubleshooting 277

Section	Page
Contents	2
Safety information	15
Learning about the printer	17
Thank you for choosing this printer!	17
Finding information about the printer	17
Printer configurations	18
Selecting a location for the printer	20
Basic functions of the scanner	21
Understanding the ADF and scanner glass	22
Understanding the printer control panel	23
Understanding the home screen	24
Using the touch-screen buttons	25
Additional printer setup	29
Installing internal options	29
Available internal options	29
Accessing the system board to install internal options	30
Installing a memory card	32
Installing a flash memory or firmware card	34
Installing an Internal Solutions Port	36
Installing a printer hard disk	43
Installing a fax card	47
Installing hardware options	50
Installing a 250- or 550-sheet drawer	50
Attaching cables	51
Verifying printer setup	52
Printing a menu settings page	52
Printing a network setup page	53
Setting up the printer software	53
Installing printer software	53
Updating available options in the printer driver	54
Setting up wireless printing	55
Follow these steps to set up your printer	55
Information you will need to set up the printer on a wireless network	55
Installing the printer on a wireless network (Windows)	56
Installing the printer on a wireless network (Macintosh)	59
Installing the printer on a wired network	63
Changing port settings after installing a new network Internal Solutions Port	65
Setting up serial printing	67
Minimizing your printer's environmental impact	70
Saving paper and toner	70
Using recycled paper	70
Conserving supplies	70
Saving energy	71
Using Eco-Mode	71
Adjusting Power Saver	72
Adjusting the brightness of the display	73
Setting the standard exit bin light	73
Recycling	74
Recycling Lexmark products	74
Recycling Lexmark packaging	74
Returning Lexmark cartridges for reuse or recycling	75
Reducing printer noise	75
Loading paper and specialty media	77
Setting the Paper Size and Paper Type	77
Configuring Universal paper settings	77
Avoiding jams	78
Loading trays	78
Using the multipurpose feeder	82
Linking and unlinking trays	87
Linking trays	87
Unlinking trays	87
Assigning a custom paper type name	88
Changing a Custom Type <x> name	88
Paper and specialty media guidelines	90
Paper guidelines	90
Paper characteristics	90
Unacceptable paper	91
Selecting paper	91
Using recycled paper and other office papers	91
Selecting preprinted forms and letterhead	92
Storing paper	92
Supported paper sizes, types, and weights	93
Paper sizes supported by the printer	93
Paper types and weights supported by the printer	94
Paper capacities	95
Printing	96
Printing a document	96
Printing on both sides of the paper (duplexing)	96
Printing on specialty media	97
Tips on using letterhead	97
Tips on using transparencies	97
Tips on using envelopes	97
Tips on using labels	98
Tips on using card stock	98
Printing confidential and other held jobs	99
Holding jobs in the printer	99
Printing confidential and other held jobs from Windows	100
Printing confidential and other held jobs from a Macintosh computer	100
Printing from a flash drive	101
Printing information pages	102
Printing a font sample list	102
Printing a directory list	102
Printing the print quality test pages	103
Canceling a print job	103
Canceling a print job from the printer control panel	103
Canceling a print job from the computer	103
Copying	105
Making copies	105
Making a quick copy	105
Copying using the ADF	105
Copying using the scanner glass	106
Copying photos	106
Copying on specialty media	106
Making transparencies	106
Copying to letterhead	107
Customizing copy settings	107
Copying from one size to another	107
Making copies using paper from a selected tray	107
Copying on both sides of the paper (duplexing)	108
Reducing or enlarging copies	108
Adjusting copy quality	108
Collating copies	109
Placing separator sheets between copies	109
Copying multiple pages onto a single sheet	110
Creating a custom job (job build)	110
Pausing the current print job to make copies	111
Placing information on copies	111
Placing the date and time at the top of each page	111
Placing an overlay message on each page	112
Canceling a copy job	112
Canceling a copy job while the document is in the ADF	112
Canceling a copy job while copying pages using the scanner glass	112
Canceling a copy job while the pages are being printed	112
Understanding the copy screens and options	113
Copy from	113
Copy to	113
Scale	113
Darkness	113
Content	113
Sides (Duplex)	114
Collate	114
Options	114
Improving copy quality	115
E-mailing	116
Getting ready to e-mail	116
Enabling the e-mail function	116
Setting up the e-mail function	117
Configuring the e-mail settings	117
Creating an e-mail shortcut	117
Creating an e-mail shortcut using the Embedded Web Server	117
Creating an e-mail shortcut using the touch screen	118
E-mailing a document	118
Sending an e-mail using the touch screen	118
Sending an e-mail using a shortcut number	118
Sending an e-mail using the address book	119
Customizing e-mail settings	119
Adding e-mail subject and message information	119
Changing the output file type	120
Canceling an e-mail	120
Understanding e-mail options	120
Original Size	120
Sides (Duplex)	120
Orientation	121
Binding	121
E-mail Subject	121
E-mail File Name	121
E-mail Message	121
Resolution	121
Send As	121
Content	121
Advanced Options	122
Faxing	123
Getting the printer ready to fax	123
Setting up the printer to fax	123
Choosing a fax connection	123
Connecting to an analog telephone line	124
Connecting to a DSL service	125
Connecting to a PBX or ISDN system	125
Connecting to a distinctive ring service	126
Connecting the printer and a telephone or answering machine to the same telephone line	126
Connecting to an adapter for your country or region	128
Connecting to a computer with a modem	132
Enabling the fax function	133
Using the Embedded Web Server for fax setup	134
Setting the date and time	134
Turning daylight saving time on or off	134
Sending a fax	135
Sending a fax using the printer control panel	135
Sending a fax using the computer	135
Creating shortcuts	136
Creating a fax destination shortcut using the Embedded Web Server	136
Creating a fax destination shortcut using the touch screen	136
Using shortcuts and the address book	137
Using fax shortcuts	137
Using the address book	137
Customizing fax settings	138
Changing the fax resolution	138
Making a fax lighter or darker	138
Sending a fax at a scheduled time	138
Printing an incoming fax on both sides of the paper (duplexing)	139
Viewing a fax log	139
Blocking junk faxes	139
Canceling an outgoing fax	140
Canceling a fax while the original documents are still scanning	140
Canceling a fax after the original documents have been scanned to memory	140
Understanding fax options	140
Original Size	140
Content	140
Sides (Duplex)	141
Resolution	141
Darkness	141
Advanced Options	141
Improving fax quality	142
Holding and forwarding faxes	142
Holding faxes	142
Forwarding a fax	143
Scanning to an FTP address	144
Scanning to an FTP address	144
Scanning to an FTP address using the keypad	144
Scanning to an FTP address using a shortcut number	144
Scanning to an FTP address using the address book	145
Creating shortcuts	145
Creating an FTP shortcut using the Embedded Web Server	145
Creating an FTP shortcut using the touch screen	145
Understanding FTP options	146
Original Size	146
Sides (Duplex)	146
Orientation	146
Binding	146
Resolution	146
Send As	146
Content	147
Advanced Options	147
Improving FTP quality	148
Scanning to a computer or flash drive	149
Scanning to a computer	149
Understanding scan profile options	150
Quick Setup	150
Format Type	150
Compression	150
Default Content	150
Color	151
Original Size	151
Orientation	151
Duplex	151
JPEG Quality	151
Darkness	151
Resolution	151
Advanced Imaging	151
Scanning to a flash drive	152
Improving scan quality	152
Understanding printer menus	153
Menus list	153
Paper menu	154
Default Source menu	154
Paper Size/Type menu	154
Configure MP menu	157
Substitute Size menu	157
Paper Texture menu	158
Paper Weight menu	159
Paper Loading menu	159
Custom Types menu	161
Custom Names menu	161
Custom Scan Sizes menu	161
Universal Setup menu	162
Reports menu	163
Network/Ports menu	164
Active NIC menu	164
Standard Network or Network <x> menus	164
SMTP Setup menu	166
Network Reports menu	167
Network Card menu	167
TCP/IP menu	168
IPv6 menu	169
Wireless menu	169
AppleTalk menu	170
NetWare menu	170
LexLink menu	171
Standard USB menu	172
Parallel <x> menu	173
Serial <x> menu	175
Security menu	178
Miscellaneous menu	178
Confidential Print menu	178
Disk Wiping menu	179
Security Audit Log menu	180
Set Date/Time menu	181
Settings menu	182
General Settings menu	182
Copy Settings menu	188
Fax Settings menu	194
E-mail Settings menu	203
FTP Settings menu	208
Flash Drive menu	211
Print Settings	216
Help menu	227
Maintaining the printer	228
Cleaning the exterior of the printer	228
Cleaning the scanner glass	228
Cleaning the ADF separator rollers	229
Adjusting scanner registration	230
Storing supplies	231
Checking the status of supplies	232
Checking the status of supplies from the printer control panel	232
Checking the status of supplies from a network computer	232
Ordering supplies	233
Ordering toner cartridges	233
Ordering a photoconductor kit	233
Ordering ADF replacement parts	234
Moving the printer to another location	234
Shipping the printer	235
Administrative support	236
Finding advanced networking and administrator information	236
Using the Embedded Web Server	236
Checking the device status	236
Setting up e-mail alerts	236
Viewing reports	237
Restoring the factory default settings	237
Clearing jams	238
Clearing jams	238
Understanding jam messages and locations	238
200 and 201 paper jams	239
202 paper jam	241
231 paper jam	242
233 paper jam	244
234 paper jam	244
235 paper jam	245
240–249 paper jams	245
250 paper jam	246
251 paper jam	247
290–294 paper jams	248
Troubleshooting	252
Solving basic printer problems	252
Printer control panel display is blank or displays only diamonds	252
Indicator light blinks red	252
Check the display for error messages	252
Make sure the fax function is set up properly	252
Understanding printer messages	252
Answering	252
Change <src> to <x>	253
Check tray <x> connection	253
Clock battery	253
Close front door	253
Close door or insert cartridge	253
Connect <x>bps	254
Disk corrupted	254
Disk Full - Scan Job Canceled	254
Fax failed	254
Fax memory full	254
Fax partition inoperative. Contact system administrator.	254
Fax server 'To Format' not set up. Contact system administrator.	254
Fax Station Name not set up	254
Fax Station Number not set up	255
Insert Tray <x>	255
Install Tray <x>	255
Invalid PIN	255
Load <src> with <x>	255
Load manual feeder with <x>	255
Memory full, cannot print faxes	256
Network/Network <x>	256
No analog phone line connected to modem, fax is disabled.	256
No answer	256
No dial tone	256
Paper Change: Load Tray<x> <paper type>	256
Queued for sending	256
Remove originals from the scanner ADF	256
Remove packaging material, check <x>	256
Remove paper from standard output bin	256
Replace <x> if restarting job.	257
Restore Held Jobs?	257
Scan Document Too Long	257
Scanner ADF Cover Open	257
Securely clearing disk space	257
Serial <x>	257
Set clock	257
SMTP server not set up. Contact system administrator.	257
Some held jobs were not restored	258
System busy, preparing resources for job.	258
System busy, preparing resources for job. Deleting held job(s).	258
Unsupported disk	258
Unsupported USB device, please remove	258
Unsupported USB hub, please remove	258
USB/USB <x>	258
30 Invalid refill, change toner cartridge	258
31 Replace defective cartridge	258
32 Cartridge part number unsupported by device	258
34 Short paper	258
35 Insufficient memory to support Resource Save feature	259
37 Insufficient memory to collate job	259
37 Insufficient memory, some Held Jobs were deleted	259
37 Insufficient memory, some held jobs will not be restored	259
38 Memory full	259
39 Complex page, some data may not have printed	259
50 PPDS font error	260
51 Defective flash detected	260
52 Not enough free space in flash memory for resources	260
53 Unformatted flash detected	260
54 Network <x> software error	260
54 Serial option <x> error	260
54 Standard network software error	261
55 Unsupported option in slot <x>	261
56 Parallel port <x> disabled	261
56 Serial port <x> disabled	261
56 Standard parallel port disabled	261
56 Standard USB port disabled	262
56 USB port <x> disabled	262
57 Configuration change, held jobs were not restored	262
58 Too many trays attached	262
58 Too many flash options installed	262
59 Incompatible tray <x>	263
61 Remove defective disk	263
62 Disk full	263
63 Unformatted disk	263
80 Routine maintenance needed	263
84 Replace PC Kit	263
84 PC Kit life warning	263
88 Cartridge low	263
88.yy Cartridge nearly low	264
88.yy Replace cartridge	264
200–282.yy paper jam	264
290-295.yy scanner jam	264
293 Replace all originals if restarting job.	264
293.02 Flatbed Cover Open	264
294 ADF Jam	265
840.01 Scanner Disabled	265
841-846 Scanner Service Error	265
900–999 Service <message>	265
1565 Emulation error, load emulation option	265
Solving printing problems	266
Multiple-language PDFs do not print	266
Error message about reading USB drive appears	266
Jobs do not print	266
Confidential and other held jobs do not print	267
Job takes longer than expected to print	267
Job prints from the wrong tray or on the wrong paper	268
Incorrect characters print	268
Tray linking does not work	268
Large jobs do not collate	268
Unexpected page breaks occur	269
Solving copy problems	269
Copier does not respond	269
Scanner unit does not close	269
Poor copy quality	270
Partial document or photo copies	271
Solving scanner problems	271
Checking an unresponsive scanner	271
Scan was not successful	272
Scanning takes too long or freezes the computer	272
Poor scanned image quality	272
Partial document or photo scans	273
Cannot scan from a computer	273
Solving fax problems	273
Caller ID is not shown	273
Cannot send or receive a fax	274
Can send but not receive faxes	275
Can receive but not send faxes	276
Received fax has poor print quality	276
Solving option problems	277
Option does not operate correctly or quits after it is installed	277
Drawers	278
Flash memory card	278
Hard disk with adapter	278
Internal Solutions Port	278
Memory card	278
Solving paper feed problems	279
Paper frequently jams	279
Paper trays	279
Paper jam message remains after jam is cleared	280
Page that jammed does not reprint after you clear the jam	280
Solving print quality problems	280
Isolating print quality problems	280
Blank pages	281
Characters have jagged or uneven edges	281
Clipped images	282
Ghost images	282
Gray background	282
Incorrect margins	283
Paper curl	283
Print irregularities	284
Skewed print	284
Solid black or white streaks	285
Print is too light	285
Print is too dark	286
Streaked vertical lines	287
Toner fog or background shading appears on the page	288
Toner rubs off	288
Toner specks	289
Transparency print quality is poor	289
Embedded Web Server does not open	289
Check the network connections	289
Check the network settings	290
Contacting Customer Support	290
Notices	291
Product information	291
Edition notice	291
UNITED STATES GOVERNMENT RIGHTS	292
Trademarks	292
Federal Communications Commission (FCC) compliance information statement	293
Noise emission levels	293
Waste from Electrical and Electronic Equipment (WEEE) directive	294
Mercury statement	294
Static sensitivity notice	294
ENERGY STAR	295
Laser notice	295
Laser advisory label	295
Power consumption	295
Product power consumption	295
Power Saver	296
Off mode	296
Total energy usage	296