Linksys WIP310 Cisco Small Business Pro IP Phone SPA50X User Guide (SIP)
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- Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 1
USER GUIDE Cisco Small Business Pro SPA 500 Series IP Phones Models 501G, 502G, 504G, 508G, and 509G - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 2
Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Pulse, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 3
Phone Startup Upgrading Your Phone's Firmware Determining Your Current Firmware Version Download the Firmware Get Your Phone's IP Address Install the Firmware Contents 1 1 3 4 4 6 8 9 10 11 12 12 13 13 14 18 19 20 20 21 21 22 23 23 24 24 25 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 4
Forwarding Calls 35 Forwarding All Calls 36 Forwarding Calls When Your Phone is Busy 36 Forwarding Calls When You Don't Answer the Phone 37 Delaying Call Forwarding When You Don't Answer the Phone 37 Stopping Call Forwarding 38 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 5
Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42 43 44 44 45 46 46 47 47 47 48 48 49 50 50 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 6
Voice Response Menu on the Cisco SPA 501G 62 Advanced Procedures for Technical Support Personnel 65 Rebooting Your Phone 66 Chapter 5: Using the Web Interface 67 Logging in to the Web Interface 68 Setting Do Not Disturb 69 Configuring Call Forwarding 69 Configuring Call Waiting - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 7
the IP Phone 78 Connecting a Single Cisco SPA 500S 79 Connecting a Second Cisco SPA 500S 83 Configuring the Cisco SPA 500S 85 Using the Cisco SPA 500S 86 Monitoring the Cisco SPA 500S 86 Appendix A: Where to Go From Here 87 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) v - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 8
or Asterisk system. If you are using your Cisco Small Business Pro IP Phone with a Cisco Unified Communications 500 Series, see the Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA 50X (SPCP) User Guide. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 9
phone tasks, such as configuring privacy and security features, speed dials, paging, and ring tones. How to log in to and use the phone's web user interface. How to use the Cisco SPA 500S. Lists of and links to related documentation. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 10
the Cisco Small Business Pro IP Phones 1 Overview of the Cisco Small Business Pro IP Phones The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 11
are explained in the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place or answer a call. Displays solid red when you have a new voice mail message. Flashes red during an incoming call. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 4 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 12
an arrow key to scroll left, right, up, or down through items shown on the LCD screen. (Not available on the Cisco SPA 501G.) Press to access voice mail (must be set up by your phone system administrator). Press to place a call on hold. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 5 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 13
to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding). For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 14
the Last Call Received. Shows the Missed Calls list. Puts a call on hold at a designated "park" number. The call is parked on the line until you unpark it or the caller disconnects. Must be configured by your phone system administrator. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 15
to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 501G.) For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial 9. The IP address is displayed on the Network screen. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 8 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 16
Getting Started Cisco SPA 500S Attendant Console 1 NOTE Menus and options vary depending on phone model. Cisco SPA 500S Attendant Console Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 9 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 17
IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 18
19 • Connecting Your Phone to the Network, page 20 • Connecting a PC to Your Phone (Optional), page 21 • Connecting Wired and Wireless Headsets (Optional), page 21 • Verifying Phone Startup, page 22 • Upgrading Your Phone's Firmware, page 23 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 19
not for use as a telephone line port. ! CAUTION CAUTION: Do not plug a telephone line cord into the port marked "AUX." Phone Connections The following photo shows where you need to connect parts of the phone. Figure 1 Phone Connections Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 12 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 20
lining up the tabs on the stand with the slots on the phone body. STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 13 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 21
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 14 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 22
on the MB with the holes in the phone's base. STEP 2 Orient the MB such that the phone's Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone's base. Slide the MB upwards to lock it in place. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 15 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 23
Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. 2 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 16 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 24
Installing Your Phone Mounting the Phone to the Wall (Optional) Plug in the Ethernet and power cables. 2 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 17 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 25
you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle. STEP 1 Push the latch in. STEP 2 Slide the retention tab up until it detaches from the phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 18 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 26
the handset is placed onto the cradle. Connecting the Power If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 19 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 27
Cisco SPA 9000 Voice System IP Phone PA100 power adapter to provide power to the WBP54G. To connect your phone to the Cisco WBP54G: STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the Wireless-G Bridge for Phone Adapters Quick Installation Guide, available on cisco - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 28
the headset's telephone cord into the telephone port on the back of the IP Phone. • Wired headsets-Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 21 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 29
are displayed over their associated soft buttons. On models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up the handset or pressing the speakerphone button. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 22 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 30
Your Current Firmware Version Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 Press the Setup button. STEP 2 Scroll to Product Info and press select. STEP 3 Scroll to Software Version. The firmware version number is displayed. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 23 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 31
the Setup button. STEP 2 Scroll to Network and press select. STEP 3 Scroll to view Current IP. This is the IP address of your phone. SPA 501G: STEP 1 Press the Setup button. STEP 2 Enter 110, then press #. The IP address is recited. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 24 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 32
. STEP 6 Click Upgrade to begin the upgrade. NOTE Do not disconnect your phone's power until the upgrade is complete (the lights on your phone are no longer blinking). STEP 7 Click OK to dismiss the status message of the upgrade. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 25 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 33
40 • Parking a Call, page 41 • Placing a Three-Way Conference Call, page 42 • Using the Phone Directories, page 44 • Using the Call History Lists, page 46 • Setting or Changing a Phone Password, page 48 • Accessing Voicemail, page 48 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 26 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 34
are switching from the handset to a wireless headset, however, do not replace the handset or you will disconnect the call.) Sending Audio to the Phone Speaker Choosing this option sends audio to the speaker when the handset is lifted. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 27 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 35
audio device: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Preferred Audio Device and press edit. STEP 4 Press option to view your choices. When the option you want is displayed, press ok. STEP 5 Press save. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 28 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 36
Using Basic Phone Functions Adjusting Call Volume and Muting 3 Adjusting Call Volume and Muting You can also change call volume settings from your PC using the IP Phone Web Interface. See "Adjusting Audio Volume" section on page 74. Adjusting Call Volume To adjust the volume of the handset or - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 37
To put a call on hold, press the Hold button. A series of beeps or music on hold plays for the caller to indicate that the call is on hold. Only one call can be active at a time. Pressing the Hold button places the active call on hold. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 30 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 38
call and either: - transfer the call while the phone is ringing. - wait for the person to answer before transferring the call. • Blind Transfer-You transfer the call without speaking to the other party to which you are transferring the call. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 39
, SPA 504G, SPA 508G, SPA 509G: STEP 1 During an active call, press the bXfer softkey. STEP 2 Enter the number to which you want to transfer the call and press dial. The call is transferred with no further action required on your part. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 32 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 40
example, to add an area code). When you're done, press ok. STEP 3 Lift the handset or press dial to automatically dial the selected number. Cisco SPA 501G: To redial the last number, press the Redial button. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 33 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 41
missed calls: • If the LCD screen shows a missed call, press the miss softkey to view a list of missed calls. • If the LCD screen does not show a missed call: a. Press the Setup button. b. Select Call History. c. Select Missed Calls. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 34 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 42
Interface; see the "Configuring Call Forwarding" section on page 69. NOTE For the Cisco SPA 501G, you can only use the IP Phone Web Interface or star codes to set call forwarding. See the instructions below for the appropriate star codes. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 43
Calls When Your Phone is Busy Using the star code: Press *90 and enter the number to which to forward calls. Using the Setup button: STEP 1 Press the Setup button and select Call Forward > CFWD Busy Number. STEP 2 Press the edit softkey. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 44
When You Don't Answer the Phone STEP 1 In the Call Forward Screen, make sure CFWD No Ans Delay is highlighted and press the edit softkey. STEP 2 Enter the number of seconds to delay forwarding calls, if there is no answer at your phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 37 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 45
. If voice mail is not configured, callers hear a busy signal or message. You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the "Setting Do Not Disturb" section on page 69. NOTE For the Cisco SPA 501G, you can only set Do Not Disturb in the IP Phone Web Interface or - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 46
ring your phone if you are on another call, and the caller hears a busy signal or message. You can also turn call waiting on and off from your PC using the IP Phone Web Interface. See the "Configuring Call Waiting" section on page 70. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 39 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 47
Using Basic Phone Functions Picking Up a Call 3 NOTE For the Cisco SPA 501G, you can only configure Call Waiting in the IP Phone Web Interface or by using the star code. Using the Setup button: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Call Waiting and press edit. - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 48
phone extension number, and you can pick any easily-remembered number (for example, 100). The call is then parked on that line, and the caller hears "on hold" music or messages. STEP 3 You or another person must then "unpark" the call. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 49
508G, SPA 509G: To initiate a conference call: STEP 1 Press the conf softkey during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person's telephone number. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 42 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 50
. • If you have only one call on hold, the conference call is created between the three of you. • If you have more than one call on hold, choose the held call you want to conference in by pressing the line button of the call on hold. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 43 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 51
softkey to delete letters, the > softkeys to move one character to the left or the right, or the clear softkey to clear the entire name. When finished with the name, use the navigation button to go down to the Number field. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 44 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 52
Service Provider or corporate network setup, Setup button and select Directories. STEP 2 Scroll to the LDAP Directory Name and press Select. NOTE The name of the LDAP directory is configured by the phone administrator and can differ. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 53
PC using the IP Phone Web Interface. See the "Viewing Call History Lists" section on page 72. NOTE You can only view call history lists for the Cisco SPA 501G using the IP Phone Web Interface. Viewing the Call History Lists To view the Call History lists: STEP 1 Press the Setup button. STEP 2 Select - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 54
Calls list, choose the call. STEP 2 Use the navigation button to scroll to the right to access more softkey button options, and press save. STEP 3 Edit the information (if desired) and press save again. The entry is added to your directory. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 55
the field of a previous entry, press clear. To enter letters, press the Right navigation button to scroll, then press the alpha softkey. STEP 4 Press save. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 48 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 56
page 59 • Configuring Date and Time Parameters on Your Phone, page 60 • Using Star Codes, page 60 • Using the Interactive Voice Response Menu on the Cisco SPA 501G, page 62 • Advanced Procedures for Technical Support Personnel, page 65 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 49 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 57
71. NOTE For the Cisco SPA 501G, configure these features using the IP Phone Web Interface or use the star codes (described below). Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call. Using the Setup button: STEP 1 Press the - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 58
Press y/n to choose yes. STEP 5 Press ok. STEP 6 Press save. When you dial, you will hear a tone before the call. Using star codes: • *16-Activate Secure Call feature for all calls. • *18-Activate Secure Call feature for a single call. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 51 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 59
down, highlight a phone number on the LCD screen, and press dial to complete the call. Creating Speed Dials You can configure different types of speed dials: • You can assigned unused line buttons on your phone to act as a speed dial. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 52 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 60
web interface to create speed dials on unused line buttons. This is an administrative function available from the Admin > Advanced Configuration pages. Creating Numerical Speed Dials STEP 1 Press the Setup button. STEP 2 Select Speed Dial. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 61
, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you. You do not have to accept the page. NOTE Your phone must be part of a Cisco SPA 9000 Voice Network to use this feature. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 62
to display the status of another user's phone. For example, if your line 4 is configured to display Bob's phone line, the LED color shows you the status of his phone line: • Green: Line is idle. • Red (steady): Line is active or in use. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 55 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 63
from your PC using the IP Phone Web Interface. See "Changing the LCD Contrast," on page 75. To adjust the contrast of the LCD screen: STEP 1 Press the Setup button, scroll to highlight LCD increases the contrast. STEP 3 Press save. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 56 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 64
Some of these options can be configured from your PC using the IP Phone Web Interface. See "Configuring the Phone Screen Saver," on page 75. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Select Screen Saver Mode. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 57 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 65
phone's station ID and time onto the picture. • Lock-Overlays a lock graphic onto the picture. • Phone-Overlays a phone graphic onto the picture. • Date/Time-Overlays the date and time onto the picture. STEP 3 Press ok. STEP 4 Press save. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 66
Tones 4 Turning on the Screen Saver To immediately turn on your phone's screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to Screen Saver Mode and press activ. select to choose the highlighted ringtone for that extension. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 59 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 67
To change from a.m. to p.m., enter *12*00*00, to change from p.m. to a.m., enter #12*00*00. STEP 6 Press save. You can set just one of these choices, if necessary. Using Star Codes Your IP phone can support numerous "star codes" to access phone supplementary services. These codes, which start with - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 68
See Turning Call Waiting On and Off, page 39. Activate Call Forward All. See Forwarding Calls, page 35. Deactivate Call Forward All. See Forwarding Calls, page 35. Activate anonymous call blocking. See Blocking Anonymous Calls, page 50. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 61 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 69
information about the phone and its operation. To access the IVR: STEP 1 Press the Setup button. Enter the IVR option by pressing the numbers of the option, then press #. Some menus require entering of further information or numbers. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 62 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 70
settings to the default. (Clears all user settings such as speed dials.) Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and begin the restore process. Reboot the phone. After entering #, hang up to begin rebooting. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 71
3; to exit, press *. Enable or disables access to the administrative (admin) login on the web interface. Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 64 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 72
. ! CAUTION If you choose factory reset, you will return the phone to the original factory settings and will erase all current settings, including the directory and call logs. It is also possible that your phone extension will change. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 65 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 73
, SPA 509: STEP 1 Press the Setup button. STEP 2 Scroll to Reboot and press select. STEP 3 Press ok. Cisco SPA 501G: STEP 1 Press the Setup button. STEP 2 At the IVR menu, enter 732668, then press #. STEP 3 Hang up to begin the reboot. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 66 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 74
the Web Interface Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections: • Logging in to the Web Interface, page 68 • Setting Do Not Disturb, page 69 • Configuring Call - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 75
. The web interface has four main tabs: • Voice-Contains information about your phone, including the following subtabs: - Info-Contains system and phone information (read only). - System-Allows you to configure a password and network settings. - Phone-Allows you to enable the screen saver. - User - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 76
bottom of the page, click Submit All Changes. NOTE You can turn off Do Not Disturb from your phone or from the web interface. Configuring Call Forwarding STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 69 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 77
the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, locate the CW Setting field. STEP 4 Choose yes or no to enable or disable. STEP 5 At the bottom of the page, click Submit All Changes. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 70 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 78
web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, locate the Block ANC Setting field. STEP 4 Choose yes or no to enable or disable. STEP 5 At the bottom of the page, click Submit All Changes. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 79
web interface. STEP 2 Click the Call History tab. A window appears with the call history lists for your phone. These include: • Placed-Shows the last 60 numbers dialed from your phone. • Answered-Shows the caller ID of the last 60 answered calls. Cisco Small Business Pro IP Phone SPA 50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 80
To accept text messages from other IP phones: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, in the Text Message field, choose yes. STEP 4 Click Submit All Changes. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 73 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 81
click the User tab. Under Audio Volume, you can adjust the following settings: • Ringer Volume • Speaker Volume • Handset Volume • Headset Volume Enter a volume between 1 and 10, with 1 being the lowest. STEP 3 Click Submit All Changes. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 74 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 82
screen saver on and off. • Screen Saver Wait: The number of seconds that the phone is idle before the screen saver starts. • Screen Saver Icon: The display type: - A background picture. - The station time in the middle of the screen. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 75 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 83
padlock icon. When the phone is locked, the status line displays a scrolling message "Press any key to unlock your phone." - A moving phone icon. - The station date and time in the middle of the screen. STEP 3 Click Submit All Changes. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 76 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 84
6 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your IP Phone. Figure 1 Cisco SPA 500S Attendant Console Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 77 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 85
Console to the IP Phone To connect the Cisco SPA 500S Attendant Console to the IP phone, you need the following: • Cisco SPA 500S Attendant Console • Attachment Arm • Two (2) Attachment Arm Screws • Auxiliary Interconnect Cable • Stand Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 78 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 86
500S STEP 1 Turn both the IP phone and Cisco SPA 500S face down. STEP 2 Align the screw hole in the IP phone with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the IP phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 79 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 87
screw, secure the attachment arm to the IP phone. STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm. STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 80 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 88
port. STEP 9 Locate the AUX port on the back of the IP phone. Connect the other end of the auxiliary cable to this port. The Cisco SPA 500S is powered by the auxiliary cable with the IP phone; no additional power source is required. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 81 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 89
Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 11 Attach the appropriate desktop stand to each unit. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 90
be connected to a Cisco SPA 500 Series IP Phone. The instructions in this section are for connecting a second Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip to "Configuring the Cisco SPA 500S" on page 85. STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 91
port. STEP 9 Route the auxiliary cable inside the cable slot. The Cisco SPA 500S is powered by the auxiliary cable with the IP phone; no additional power source is required. STEP 10 Attach the appropriate desktop stands to each unit. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 84 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 92
the link to this document. • If you want to manually configure the Cisco SPA 500S using the web user interface for the IP phone to which the Cisco SPA 500S is attached, see the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on Cisco.com. See Appendix B, "Where to Go From Here" for - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 93
. • Pick up a call ringing at the extension by pressing the flashing red line button. Monitoring the Cisco SPA 500S To view the status of the Cisco SPA 500S: STEP 1 Log in to the web interface. STEP 2 Click the Att Console Status tab. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 86 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 94
of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business Support Community Online Technical Support and Documentation (Login Required) Phone Support Contacts Software Downloads (Login Required) Product Documentation IP Phone Accessories Cisco SPA 9000 Voice System www - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) - Page 95
Guide-Installing the Cisco SPA 9000 Voice System using the setup wizard. • Cisco SPA 9000 Voice System Web-UI Based Product Installation and Configuration Guide-Installing the Cisco SPA 9000 Voice System using the web user interface. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP
Cisco Small Business Pro
SPA 500 Series IP Phones
Models 501G, 502G, 504G, 508G, and 509G
USER GUIDE