Motorola AP 5131 User Manual

Case Study

Keells Super uses Motorola for

real-time inventory of goods

“Our

aim

is to be the most technologically advanced

retail chain in the South Asian Region and offer our cus-

tomers excellent customer service. With our new stock-

counting system, using Motorola’s MC3000 mobile

computers, we have achieved effective, efficient stock

reconciliation and greater time and cost savings for the

company.”

- Nalaka Umagiliya

Assistant Vice President - JKH Group

Head of Business Systems - Consumer Foods and Retail Group,

John Keells Holdings PLC

Company Overview

Keells Super is one of the largest super market chains in Sri Lanka. It is a

subsidiary of John Keells Holdings PLC, a Sri Lankan blue chip conglomerate.

Traditionally, it has a reputation for being the most technologically

advanced supermarket chain in the country. Keells Super’s many

technology firsts have included integrated POS solutions, online shopping

(www.keellssuper.com), intranets, Enterprise Resource Planning (SAP),

Customer Relationship Management (CRM) with loyalty programs and

automated SMS alerts on key performance indicators (KPIs).

The Challenge: Improving the effectiveness and efficiency of

the stock taking and reconciliation process

In a single Keells Super store, there are between 12,000 – 15,000 individual

items for sale. The IT team wanted to improve both the efficiency and

accuracy of the stock taking process. So they explored ways of adopting a

fully automated process to replace their manual stock taking and verification

process. In particular, Keells Super wanted to take advantage of mobile

computing combined with Wi-Fi technology. The team worked with

Crosspoint Business Solutions to help implement a new stock verification

system using MC3000 mobile computers working on a Wi-Fi network,

across 30 supermarket stores.

In the past, Keells Super had used its entire staff for eight days to complete a

single stock count. So for eight days there was a black hole on inventory when

staff did not have an accurate idea of what was in the store. Staff were also

spending a great deal of time actually doing the count.

Customer Profile

Company

Keells Super

– JayKay Marketing

Services (Pvt) Ltd.

Location

Sri Lanka

Industry

Grocery retail

Products

Motorola MC3000

mobile computers,

AP-5131 access points

Partner

Crosspoint Business

Solutions

1

CASE STUDY

Keells Super