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Motorola PHOTON 4G Sprint Legal Guide

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Motorola PHOTON 4G | Sprint Legal Guide - Page 1
Important Information for the MOTOROLA PHOTON™ 4G Important Safety Information - page 2 Manufacturer's Warranty - page 32 Sprint Service Agreement: - page 38 General Terms and Conditions of Service Important Message From Sprint - page 65 MOTOROLA PHOTONTM 4G
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and Access to Your Phone (page 3) ♦ Battery Use & Safety (page 4) ♦ Battery Charging (page 7) ♦ Third Party Accessories (page 7) ♦ Notice to Users (page 16) ♦ Industry Canada Notice to Users (page 17) ♦ Location Services (GPS & AGPS) (page 18) ♦ Navigation (page 19) ♦ Smart Practices While Driving
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, do not touch the bottom portion of your phone where the internal antenna is located while using the phone. ● Speak directly into the mouthpiece. Note: For the best care of your phone, only Sprintauthorized personnel should service your phone and accessories. Failure to do so may be dangerous and
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of interference, FCC regulations prohibit using your phone while the plane is in the air. Battery Use & Safety Important: Handle and store batteries properly to avoid injury or damage. Most battery issues arise from improper handling of batteries, and particularly from the continued use of damaged
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, especially on a hard surface, can potentially cause damage.* ● Do contact your service provider or Motorola if your mobile device or battery has been damaged by dropping, liquids or high temperatures. Note: *Always make sure that the battery compartment and any connector covers are closed and
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● Remove the battery and inspect it to confirm that it has a "Motorola Original" hologram; ● If there is no hologram, the battery is not a Motorola battery; ● If there is a hologram, replace the battery and try charging it again; ● If the message remains, contact a Motorola authorized service center
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take more time to charge. ● Motorola batteries and charging systems have circuitry that protects the battery from damage from overcharging. Third Party Accessories Use of third party accessories, including but not limited to batteries, chargers, headsets, covers, cases, screen protectors and memory
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accessories in the vehicle. ● End your call or other task if you cannot concentrate on driving. ● Remember to follow the "Smart Practices While Driving" in this guide and at www.motorola your physician before playing videos or games or good idea to hold the screen away from your eyes, leave the
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any source for extended periods of time see our website at direct.motorola.com/hellomoto/nss/AcousticSafety.asp you may experience occasional discomfort in your hands, arms, shoulders, neck, or other Children Keep your mobile device and its accessories away from small children. These products are not
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or attempt to remove. Stop using your mobile device until the glass is replaced by a qualified service center. Operational do not remove, install, or charge batteries unless it is a radio product type especially qualified for use in such areas as "Intrinsically Safe" (for example, Factory Mutual,
Motorola PHOTON 4G | Sprint Legal Guide - Page 11
Symbol Key Your battery, charger, or mobile device may contain symbols, defined as follows: Symbol 032374o Definition Important safety information follows. 032376o 032375o Do not dispose of your battery or mobile device in a fire. Your battery or mobile device may require recycling in accordance
Motorola PHOTON 4G | Sprint Legal Guide - Page 12
Your mobile device is designed to comply with local regulatory phone. ● If you wear the mobile device on your body, always place the mobile device in a Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not use a body-worn accessory supplied or approved by Motorola
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energy compatibility. In some circumstances, your mobile device may cause interference with other devices. Follow Instructions to Avoid Interference Problems Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your mobile device whenever
Motorola PHOTON 4G | Sprint Legal Guide - Page 14
. Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency SAR value. Body-worn SAR testing has been carried out using an approved accessory or at a separation distance of 2.5 cm (1 inch). To meet RF exposure guidelines
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approved accessory, ensure that whatever product is used is free of any metal and that it positions the phone by limiting your usage or simply using a hands-free kit to keep the device away from World Health Organization) or www.motorola.com/ rfhealth (Motorola Mobility, Inc.). Information from the
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to Directive 1999/5/EC (to R&TTE Directive) at www.motorola.com/rtte. To find your DoC, enter the Product Approval CFR Sec. 15.105(b). These limits are designed to provide reasonable protection against harmful interference in used in accordance with the instructions, may cause harmful interference to
Motorola PHOTON 4G | Sprint Legal Guide - Page 17
15.21. For products that support W-Fi 802.11a (as defined in the product specifications available at www.motorola.com), the following information applies. hot spots operating in this band have the same restriction, outdoor services are not offered. Nevertheless, please do not operate this device in
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with Canadian ICES-003. Location Services (GPS & AGPS) The following information is applicable to Motorola mobile devices that service provider's network and therefore airtime, data charges, and/or additional charges may apply in accordance with your service plan. Contact your wireless service
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responder your location to the best of your ability; and ● Remain on the phone for as long as the emergency responder instructs you. Navigation The following information is applicable to Motorola mobile devices that provide navigation features. When using navigation features, note that mapping
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Motorola Original handsfree accessories available today. ● Position your mobile device within easy reach. Be able to access your mobile device without removing , ice, and even heavy traffic can be hazardous. ● Do not take notes or look up phone numbers case of fire, 20 Important Safety Information
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phone service is available). Privacy & Data Security Motorola updates the device's security, install it as soon as possible. ● Secure Personal Information-Your mobile device can store personal information in various locations including your SIM card, memory card, and phone memory. Be sure to remove
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support. ● Online accounts-Some mobile devices provide a Motorola online account (such as MOTOBLUR). Go to your account for information on how to manage the account, and how to use security features such as remote wipe and device location (where available). ● Applications and updates phones which
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the use of your mobile device may impact your privacy or data security, please contact Motorola at [email protected], or contact your service provider. Use & Care To care for your Motorola mobile device, please observe the following: Liquids device. Don't expose your mobile device to water
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mobile device, always make sure that the battery compartment and any connector covers are closed and secure. Recycling Mobile Devices & Accessories Please do not dispose of mobile devices or electrical accessories (such as chargers, headsets, or batteries) with your household waste, or in a fire
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Material - special handling may apply when the battery is recycled or disposed of. See www.dtsc.ca.gov/hazardouswaste/perchlorate There is no special handling required by consumers. Hearing Aid Compatibility with Mobile Phones Some Motorola phones are measured for compatibility with hearing aids
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(HAC) rating for this mobile phone, use only the original equipment battery model. This phone has been tested and rated for service provider or Motorola for information on hearing aid compatibility. If you have questions about return or exchange policies, contact your service provider or phone
Motorola PHOTON 4G | Sprint Legal Guide - Page 27
royaltyfree license to use that arises by operation of law in the sale of a product. Content Copyright The unauthorized copying of copyrighted materials instructions on how to obtain a copy of any source code being made publicly available by Motorola related to software used in this Motorola mobile
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and required copyright notices for open source packages used in this Motorola mobile device, please press Menu Key > Settings > About phone > Legal information > Open source licenses. In addition, this Motorola device may include self-contained applications that present supplemental notices for
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sales receipt to confirm warranty status. Thank you for choosing a Motorola product. Service & Repairs If you have questions or need assistance, we're here to help. Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer
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.com Note: Do not ship your product to the above address. If you need to return your product for repairs, replacement, or warranty service, please contact the Motorola Customer Support Center at: 1 (800) 734-5870 (United States) 1 (888) 390-6456 (TTY, TDD United States for hearing impaired) 1 (800
Motorola PHOTON 4G | Sprint Legal Guide - Page 31
. All other product or service names are the property of their respective owners. © 2011 Motorola Mobility, Inc. All rights reserved. WARNING: Motorola does not take responsibility for changes/modification to the transceiver. Product ID: MOTOROLA PHOTON 4G (MB855) Manual Number: NNTN9185A Important
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. If for any reason you have a problem with your equipment, please refer to the manufacturer's warranty in this section. For information regarding the terms and conditions of service for your device, please visit www.sprint.com or call Sprint Customer Service at 1-888-211-4727. Note: In addition
Motorola PHOTON 4G | Sprint Legal Guide - Page 33
What Does this Warranty Cover? Subject to the exclusions contained below, Motorola Mobility, Inc. warrants its mobile telephones ("Products"), Motorola-branded or certified accessories sold for use with these Products ("Accessories"), and Motorola software contained on CD-ROMs or other tangible
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consumer, whichever is longer. Exclusions (Products and Accessories) Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage. Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity
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alteration, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage. Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence
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receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the
Motorola PHOTON 4G | Sprint Legal Guide - Page 37
BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY SHALL MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR
Motorola PHOTON 4G | Sprint Legal Guide - Page 38
as Sprint, Sprint PCS, or Nextel; (2) "you," "your," "customer," and "user" mean an account holder or user with us; (3) "Device" means any phone, aircard, mobile broadband device, any other device, accessory or other product we sell to you or that is active on your account with us; and (4) "Service
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at http://www.sprint.com/equipt. Rates and charges are listed in the Service Plans & Rates Guide for business customers and any supplemental materials. Additional terms will apply when you use certain Services, typically those you can access online (for example, picture/video Services, online forums
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your Term Commitment, your Services continue on a month-to-month basis without any Early Termination Fee, unless you agree to extend your Term Commitment or agree to a new Term Commitment. As explained directly below, there are instances when you 40 Sprint Service Agreement: General Terms and
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, charges, how we calculate charges, or your terms of Service. We Services before the end of any applicable Term Commitment. Our Right To Suspend Or Terminate Services We can, without notice, suspend or terminate any Service at any time for any reason, including, but not v.1-1-10 Sprint Service
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invoice may reflect pro-rated charges for your old and new Services. We may, but are not obligated to, provide you the opportunity to authorize someone else to make changes to your Services, which will include the authority to make changes that will extend your Term Commitment. You are responsible
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history, withdraw or change Services, or place limits or conditions on the use of our Services. You agree to provide us updated credit information upon request. We may provide your payment history and other account billing/charge v.1-1-10 Sprint Service Agreement: General Terms and Conditions
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may keep and apply your Deposit to any outstanding charges. We'll send any remaining portion of the Deposit to your last known address within 90 days after your final invoice - if it is returned to us, we will forward it on to the 44 Sprint Service Agreement: General Terms and Conditions of
Motorola PHOTON 4G | Sprint Legal Guide - Page 45
is designed to be activated on the Sprint network and in other coverage areas we make available to you. As programmed, it will not accept wireless service from you if we decide to change or reassign them. Your CDMA Sprint PCS phone has a software programming lock that protects certain of the handset
Motorola PHOTON 4G | Sprint Legal Guide - Page 46
's ability to acquire satellite signals (typically not available indoors) and network coverage. While your Device is receiving a software update, you may be unable to use your Device in any manner until the software update is complete. 46 Sprint Service Agreement: General Terms and Conditions of
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on your Services, separate charges or limits on the amount of minutes used while roaming may apply. Certain Services may not be Services, voicemail, call waiting, etc.). About Data Services & Content Our data Services and your Device may allow you to access the internet, text, pictures, video
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or other equipment, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, with "phone as modem" plans, Sprint Mobile Broadband card plans, wireless router plans, etc.). 48 Sprint Service Agreement: General Terms and Conditions of
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Services. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades you authorize end users to access, download and use Services. For Services offered on a per-day basis, you will generally be charged for use before or at the time
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cycle. Information regarding your bill cycle for subscription Services will be provided when you order the Services. How We Calculate Your Charges For Billing Purposes Regular Voice Calls: We round calls may use the local walkie-talkie 50 Sprint Service Agreement: General Terms and Conditions of
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Data used and charged to you will vary widely, even between identical actions or data sessions. Estimates of data usage - for example, the size of downloadable files - are not reliable predictors of actual usage. Your bill won't separately list the v.1-1-10 Sprint Service Agreement: General Terms
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. You may be charged additional fees for certain methods of payment. We may charge you, up to the highest amount permitted by law, for returned checks or other payments paid by you and denied for any reason by a financial institution. 52 Sprint Service Agreement: General Terms and Conditions
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to pay all surcharges ("Surcharges"), which may include, but are not limited to: Federal Universal Service, various regulatory charges, Sprint administrative charges, gross receipts charges, and charges for the costs we incur in complying with governmental programs. Surcharges are not taxes and are
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information on what we do to protect our customers, network, Services and equipment, see our Acceptable Use Policy and Visitor Agreement at our website. Your Privacy Our Privacy Policy is available on our website. To review the policy, visit www.sprint.com/legal/ privacy.html. This policy may change
Motorola PHOTON 4G | Sprint Legal Guide - Page 55
with our customer service or sales departments). Authentication residential or business phone, or mail. CPNI: As we provide telecommunications products and Services to you designed to protect your CPNI, including authentication procedures when you contact us. For some accounts with a dedicated Sprint
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third-party applications through the Services, you agree and authorize Sprint to provide information related to your use of the Services or the application(s). You Sprint is not responsible for any information on your Device, including sensitive or personal information. If possible, you should remove
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to screen calls. If Your Device Is Lost or Stolen Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft. A lost or stolen Device does not reduce or remove your Term v.1-1-10 Sprint Service Agreement
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will remain liable for any monthly recurring charges associated with the Service on your Device after you notify us failing to provide Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for example, dropped, blocked, interrupted Services, etc.); (c)
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to or loss of any information stored on your Device, computer, equipment, or Sprint storage space from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; or (i) things beyond our control, including acts of God (for
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a written description of the problem, all relevant documents/information and way to our Services or the Agreement, including, but not , even if it arises after Services have terminated - this includes claims to resolve the dispute, all supporting documents/information, and the proposed resolution
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and witnesses, as well as any other costs relating to the arbitration. However, we will cover any arbitration administrative or filing fees above: (a) $25 if you are seeking less than $1,000 you are seeking $1,000 or more from us. v.1-1-10 Sprint Service Agreement: General Terms and Conditions of
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information, or violating this Agreement or any policy referenced in this Agreement, any applicable law or regulation or the rights of any third party. 62 Sprint Service Agreement: General Terms and Conditions of
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by calling or writing us as instructed on your invoice. We will provide phone number you've provided us, by voice message on your Device or any other phone You cannot in any manner resell the Services to another party. The Agreement and or statements by sales or service representatives. The rights
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(including, but not limited to, those relating to billing, payment, 911, dispute resolution, no class action, no jury trial), survive termination of Services. [End Sprint Service Agreement: General Terms and Conditions of Service] 64 Sprint Service Agreement: General Terms and Conditions of
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you'd like to use, we do want to remind you that Sprint is not able to help you troubleshoot issues connected with your use of non-Sprint applications or software (such as the ones you may select and download to your device). Sprint also will not be able to provide you credits for applications or
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©2011 Sprint. SPRINT and the logo are trademarks of Sprint. Other marks are the property of their respective owners.