Motorola PHOTON Q 4G LTE PHOTON Q - Legal Guide

Motorola PHOTON Q 4G LTE Manual

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  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 1
    Important Information for the MOTOROLA PHOTON™ Q 4G LTE Important Safety Information - page 2 Manufacturer's Warranty - page 31 General Terms and Conditions of Service - page 41 Important Message From Sprint - page 71
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 2
    Safety Information ♦ General Precautions (page 3) ♦ Maintaining Safe Use of and Access to Your Phone (page 3) ♦ Battery Use & Safety (page 4) ♦ Battery Charging (page 6) ♦ Third Party Accessories (page 7) ♦ Driving Precautions (page 7) ♦ Seizures/Blackouts (page 8) ♦ Caution About High Volume Usage
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 3
    , do not touch the bottom portion of your phone where the internal antenna is located while using the phone. ● Speak directly into the mouthpiece. Note: For the best care of your phone, only Sprintauthorized personnel should service your phone and accessories. Failure to do so may be dangerous and
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 4
    applies to all Motorola mobile devices. If your mobile device uses a non-removable main battery (as stated in your product information), details related to handling and replacing your battery should be disregarded-the battery should only be replaced by a Motorolaapproved service facility, and any
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 5
    these items, especially on a hard surface, can potentially cause damage.* ● Do contact your service provider or Motorola if your mobile device or battery has been damaged in any of the ways listed here. Note: *Always make sure that any battery, connector and compartment covers are closed and secure
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 6
    ; ● If there is no hologram, the battery is not a Motorola battery; ● If there is a hologram, replace the battery and try charging it again; ● If the message remains, contact a Motorola authorized service center. WARNING: Use of a non-Motorola battery or charger may present a risk of fire, explosion
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 7
    to batteries, chargers, headsets, covers, cases, screen protectors and memory cards, may impact your mobile device's performance. In some circumstances, third party accessories can be dangerous and may void your mobile device's warranty. For a list of Motorola accessories, visit www.motorola.com
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 8
    use of mobile devices and accessories in the vehicle motorola.com/callsmart (in English only). Seizures/Blackouts To reduce eyestrain and avoid headaches, it is always a good idea to hold the screen flashing lights or light patterns, such as when playing video games, or watching videos with flashing
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 9
    For more information about hearing, see our website at direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only). Repetitive parts of your body. If you continue to have discomfort during or after such use, stop use and see a physician. Children Keep your mobile device and its accessories
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    of data. Glass Parts Some parts of your mobile device may be made of glass. This glass could break if the product receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using your mobile device until the glass is replaced by a qualified service center. Operational
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    or fire. Symbol Key Your battery, charger, or mobile device may contain symbols, defined as follows: Symbol 032374o Definition Important safety information follows. 032376o 032375o Do not dispose of your battery or mobile device in a fire. Your battery or mobile device may require recycling in
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 12
    these instructions and precautions: ● When placing or receiving a phone call, hold your mobile device just like you would a landline phone. ● If you wear the mobile device on your body, always place the mobile device in a Motorola-supplied or approved accessory (e.g. clip, holder, holster, case or
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 13
    immediately if you have any reason to suspect that interference is taking place. Regulatory Information Your Motorola mobile device is designed to comply with national and international regulatory requirements. For full compliance statements and details, please refer to the regulatory information in
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 14
    IC guidelines for your device model are listed below: Head SAR Body-worn SAR LTE 1950, Wi-Fi, Bluetooth CDMA 1900, Wi-Fi, Bluetooth 0.89 W/kg and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed for the call
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 15
    Motorola mobile devices that carry one of the following CE marks: 0168 0168 [Only Indoor Use Allowed In France for Bluetooth and/or Wi-Fi] Hereby, Motorola R&TTE Directive) at www.motorola.com/rtte (in English only). To find your DoC, enter the Product Approval Number from your product's label in
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 16
    found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. installed and used in accordance with the instructions, may cause harmful interference to radio See 47 CFR Sec. 15.19(a)(3). Motorola has not approved any changes or modifications to
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 17
    support Mobile Satellite Services digital issued by Motorola and its partners. Such alterations may permanently damage your product, cause your product to be unsafe and/or cause your product to malfunction. In such cases, neither the product nor any damage resulting therefrom will be covered
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 18
    these factors will invalidate the FCC grant. It is illegal to operate a transmitting product without a valid grant. Location Services The following information is applicable to Motorola mobile devices that provide location based functionality. Location sources can include GPS, AGPS and Wi-Fi. Your
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    service provider, applications providers, Motorola, and other third parties providing services phone for as long as the emergency responder instructs you. Navigation The following information is applicable to Motorola mobile navigational instructions are consistent with what you see. All drivers
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    software fix for your mobile device that updates the device's security, install it as soon as possible. ● Secure Personal Information-Your mobile device can store personal information in various locations including your SIM card, memory card, and phone memory. Be sure to remove or clear all personal
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 21
    have further questions regarding how the use of your mobile device may impact your privacy or data security, please contact Motorola at [email protected], or contact your service provider. Use & Care To care for your Motorola mobile device, please observe the following: Liquids Don't expose your
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 22
    To help protect your mobile device, always make sure that any battery, connector and compartment covers are closed and secure. Recycling Mobile Devices & Accessories Please do not dispose of mobile devices or electrical accessories (such as chargers, headsets, or batteries) with your household waste
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 23
    regional authorities for more details. California Perchlorate Label Some mobile phones use an internal, permanent backup battery on the printed circuit board that may contain very small amounts of perchlorate. In such cases, California law requires the following label: Perchlorate Material - special
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 24
    mobile phone, use only the original equipment battery model. This phone service provider or Motorola for information on hearing aid compatibility. If you have questions about return or exchange policies, contact your service provider or phone professional may help you find results for your hearing
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 25
    Information For instructions on how to obtain a copy of any source code being made publicly available by Motorola related to software used in this Motorola mobile device, you may send your request in writing to the address below. Please make sure that the request includes the model number and the
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 26
    this Motorola mobile device, please press Apps > Settings > About phone > Legal information > Open source licenses. In addition, this Motorola Department of Foreign Affairs and International Trade. Product Registration Online Product Registration: www.motorola.com/us/productregistration (in English
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 27
    of your dated sales receipt to confirm warranty status. Thank you for choosing a Motorola product. Service & Repairs If you have questions or need assistance, we're here to help. Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 28
    .com. Owner's Record The model number, regulatory number, and serial number are located on a nameplate inside the battery compartment. Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in the future. Model: MOTOROLA PHOTON Q 4G LTE
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 29
    Motorola Mobility, Inc. Consumer Advocacy Office 600 N US Hwy 45 Libertyville, IL 60048 www.motorola.com Note: Do not ship your product to the above address. If you need to return your product for repairs, replacement, or warranty service, please contact the Motorola Customer Support Center
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 30
    © 2012 Motorola Mobility, Inc. All rights reserved. WARNING: Motorola does not take responsibility for changes/modification to the transceiver. Product ID: MOTOROLA PHOTON Q 4G LTE (Model XT897) Manual Number: NNTN9256A 30 Important Safety Information
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 31
    is detailed on the following pages, Sprint offers a number of optional plans to cover your equipment for non-warranty claims. Sprint Total Equipment Protection provides the combined coverage of the Sprint Equipment Replacement Program and the Sprint Equipment Service and Repair Program, both of
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 32
    Warranty Cover? Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility Inc or its subsidiaries ("Motorola") warrant this Mobile Phone, and any inbox accessories which
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 33
    purchase price of any Products covered by the terms and conditions of this Limited Warranty. Products, parts and supporting documentation provided to Motorola as part of the warranty process, shall become the property of Motorola, and may not be returned. When a replacement or refund is given, the
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 34
    batteries, the maximum capacity of the battery will decrease with time and use; this is not a defect. Only defective batteries and batteries that leak are covered of non-Motorola branded or certified Products, accessories or other peripheral equipment, including without limitation housings, parts, or
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 35
    Motorola, or its authorized service Motorola from determining whether such Products are covered under the terms of this Limited Warranty are excluded from coverage. The forgoing shall include but not be limited to (i) serial numbers, date tags or other manufacturer coding that has been removed
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 36
    repaired or replaced pursuant to the terms of this Limited Warranty. If damage is outside the scope of warranty coverage, repair services may be , EXPRESS OR IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 37
    WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES,
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 38
    THE REPAIR PROCESS, AND CAN NOT BE REINSTALLED BY MOTOROLA. TO AVOID LOSING SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS PLEASE CREATE A BACK UP BEFORE YOU DELIVER YOUR PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION AND DISABLE ANY SECURITY
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 39
    SERVICE. YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN ORIGINALLY PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE APPROVED VERSIONS ISSUED BY MOTOROLA AND ITS
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 40
    ● IMPORTANT FCC INFORMATION: YOU MUST NOT MAKE OR ENABLE ANY CHANGES TO THE PRODUCT THAT WILL IMPACT ITS FCC GRANT OF EQUIPMENT AUTHORIZATION. THE FCC GRANT IS BASED ON THE PRODUCT'S EMISSION, MODULATION, AND TRANSMISSION CHARACTERISTICS, INCLUDING: POWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 41
    holder or user with us; (3) "Device" means any phone, aircard, mobile broadband device, any other device, accessory, or other product that we provide you, we sell to you, or is active on your account with us; and (4) "Service" means Sprint-branded or Nextel-branded offers, rate plans, options
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 42
    terms. Additional terms will also apply if you activate Services as part of a bundle with another company's services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms
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    will be zero after your agreement or your organization's agreement with Sprint ends. Additional terms and eligibility requirements regarding organization discounts will be provided to you. Our Policies Services are subject to our business policies, practices, and procedures ("Policies"). You
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    on your remaining Term Commitment. Early Termination Fees are a part of our rates. Your exact Term Commitment and Early Termination Fee may vary based on the Services you select and will be disclosed to you during the sales transaction. Carefully review any Term Commitment and Early Termination Fee
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 45
    The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 46
    or provide your Device to Sprint and fail to either deactivate service on the Device or activate another Device in connection with your Service, we reserve the right to terminate your Service, and if you are subject to a Term Commitment, you may be charged all or part of an Early Termination Fee
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 47
    credit history. We may at any time, based on your credit history, withdraw or change Services or place limits or conditions on the use of our Services. You agree to provide us updated credit information upon request. We may provide your payment history and other account billing/charge information
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 48
    For additional restrictions on the use of our Services, see our Acceptable Use Policy and Visitors Agreement, which are available on our website, and the detailed plan or other information on Services that we provide or refer you to during the sales transaction. 48 General Terms and Conditions of
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 49
    wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to Sprint PCS phone, please visit Sprint.com or call 1-888-211-4727 for information and eligibility requirements. Porting/Transferring Phone Numbers We don't guarantee that number
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 50
    Service speed is not an exact science. There are gaps in coverage within our estimated coverage areas that-along with other factors both within and beyond our control (for example, network problems software update, you may be unable to use your Device in any manner until the software update is
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 51
    . We are not responsible for any Data Content. We are not responsible for any damage caused by any Data Content that you access through your Services, that you load on your Device, or that you request that our representatives access or load on your Device. To v.9-9-11 General Terms and Conditions
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 52
    storage areas. Data Content stored on a Device, transmitted over our networks, or stored by Sprint may be deleted, modified, or damaged. You may not be able to make or receive voice calls while using data Services. Data Content provided by our vendors or third parties is subject to cancellation or
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 53
    that purpose (for example, with "phone as modem" plans, Sprint Mobile Broadband card plans, wireless router plans, etc.). Software License If Sprint provides you software as part of the Service and there are not software license terms provided with the software (by Sprint or by a third party), then
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 54
    press "End" or the network connection otherwise breaks. You're charged for all calls that connect, even to answering machines, voicemail, or voice transcription services. You won't be charged for unanswered calls or if you get a busy signal. For incoming calls answered, you're charged from the time
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 55
    duration of the call by the applicable rate and number of participants. You're charged at least 6 Depending on your plan, nationwide, international, or group walkie-talkie calls and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or on a
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 56
    reliable predictors of actual usage. Your bill won't separately list the number of KB attributed to a specific action/data session. Your Bill Your other important notices (for example, changes to your Agreement, to your Service, legal notices, etc.). Your paper bill may not include itemized billing
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 57
    . Unless prohibited by law, other charges (for example, data Services or taxes and surcharges) will not include itemized detail but will that we're required by law to collect and remit to the government on the Services that we provide to you. These charges may change from time to time without advance
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 58
    Sprint; or charges for the costs that we incur and pass along to you. Surcharges are not taxes, and we are not required to assess them by law. They are charges we choose to collect from you, are part of our rates, and are kept by us in whole or in part. The number during the sales transaction and
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    between us (for example, your conversations with our customer service or sales departments). Authentication and Contact: You (the account holder) may password protect your account information by establishing a personal identification number ("PIN"). You may also set a backup security question and
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 60
    fax, recorded message, mobile, residential or business phone, or mail. CPNI: As we provide telecommunications products and Services to you (the personal information (for example, pictures, videos, passwords, or stored credit card numbers). Sprint is not responsible for any information on your 60
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 61
    sensitive or personal information. If possible, you should remove or otherwise safeguard any sensitive or personal information when location-enabled services. You agree that any authorized user may access, use, or authorize Sprint or third party location-enabled applications through the Services. You
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 62
    of factors (for example, whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location, or the location of your Device. In certain circumstances, an emergency call may be
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 63
    Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for example, dropped, blocked, interrupted Services Device, computer, equipment, or Sprint storage space from your use of the Services or from viruses, worms, and to back-up your information stored on
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 64
    COST OF REPLACEMENT PRODUCTS AND SERVICES. DISPUTE RESOLUTION We Each Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any Disputes (defined below) and provide a written description of the problem, relevant documents and supporting information, and
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 65
    services and practices, policies, contract practices (including enforceability), service claims, privacy, or advertising, even if it arises after Services of previous efforts to resolve the dispute, all relevant documents and supporting information, and the proposed resolution. Notice to you will be
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 66
    will take place in the county of the last billing address of the Service. (5) The arbitration will be governed and conducted by (a) a neutral third BASIS. We each agree that any arbitration will be solely between you and Sprint (not brought on behalf of or together with another individual's claim).
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 67
    WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING. Indemnification You agree to indemnify, defend, and hold Sprint and our subsidiaries, affiliates, parent companies harmless from any claims arising out of or relating to your actions, including, but not limited to
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 68
    writing us as instructed on your invoice. We will provide you notice through one or more of the following: in your bill, correspondence to your last known billing address, to any fax number or e-mail address you've provided us, by calling you on your Device or any other phone number you've provided
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 69
    and the documents it incorporates make up the entire agreement between us and replaces all prior written or spoken agreements-you can't rely on any contradictory documents or statements by sales or service representatives. The rights, obligations and commitments in the Agreement that-by their nature
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 70
    [This page intentionally left blank.] 70
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 71
    the Internet sites you wish to visit or the applications or software you'd like to use, we do want to remind you that Sprint is not able to help you troubleshoot issues connected with your use of non-Sprint applications or software (such as the ones you may select and download to your device
  • Motorola PHOTON Q 4G LTE | PHOTON Q - Legal Guide - Page 72
    ©2012 Sprint. Sprint and the logo are trademarks of Sprint.  Other marks are the property of their respective owners.
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Important Information for the
MOTOROLA PHOTON™ Q 4G LTE
Important Safety Information
–
page 2
Manufacturer’s Warranty
–
page 31
General Terms and Conditions of Service
–
page 41
Important Message From Sprint
–
page 71