Motorola SB4100 User Guide

Motorola SB4100 Manual

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  • Motorola SB4100 | User Guide - Page 1
    SURFboard R Cable Modem TM SB4100 User Guide
  • Motorola SB4100 | User Guide - Page 2
    the instructions, cord that complies with all applicable product safety requirements of the country of use. Declaration of Conformity According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola
  • Motorola SB4100 | User Guide - Page 3
    The SB4100 meets one or more of the standards listed: Declaration of Conformity We Motorola, Inc. Broadband Communications Sector 6450 Sequence Drive San Diego, CA, U.S.A. Declare under our sole responsibility that the SURFboard Cable Modem Model SB4100i, SB4100E To which the declaration
  • Motorola SB4100 | User Guide - Page 4
    OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. Repairs If repair is necessary, contact your cable modem service provider. © 2000 by Motorola, Inc. All rights reserved. No part of
  • Motorola SB4100 | User Guide - Page 5
    SB4100, SB4100i, and SB4100E. Better! *** A great choice for internet access * Unlike analog phone modems and ISDN you're always on, always connected. ** Actual speed will vary. Many network and other factors affect download speeds. *** SURFboard is made by the company with over 50 years of cable
  • Motorola SB4100 | User Guide - Page 6
    errors. The standby button suspends internet service. Item Description 1 Power When the light is flashing, startup diagnostics are being performed. 1 A solid light indicates the SB4100 is powered on. 2 Receive When the light is flashing, the SB4100 is scanning for a receive channel connection
  • Motorola SB4100 | User Guide - Page 7
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Rear Panel The rear panel provides cabling connectors, status lights, and power plug. Item Description 1 LINK/ACT When the light is on, the Ethernet connection is available. A blinking light
  • Motorola SB4100 | User Guide - Page 8
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Power cord 10/100Base-T shielded Ethernet cable SB4100 User Guide CD-ROM USB cable Equipment Check Before you begin the installation, check that you have: Item Power cord Description Required
  • Motorola SB4100 | User Guide - Page 9
    instructions included with your Ethernet card. The USB connection is supported by Windows 98, Windows 2000, and Windows Me, and requires special software to operate. All USB drivers are on the CD-ROM supplied with your SB4100. Your computer must be configured for TCP/IP and have an IP address
  • Motorola SB4100 | User Guide - Page 10
    Troubleshooting Ethernet to computer USB to computer TV cable to cable outlet Power cord to electrical outlet You must call your service provider to activate your service. You need to provide the media access control (MAC) address. This address is found on the bar code label marked HFC MAC
  • Motorola SB4100 | User Guide - Page 11
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting To Ethernet or USB To cable outlet To electrical outlet Cabling For a Single User 1 Connect the coaxial TV cable to the SB4100 connector marked CABLE and the other end to the cable outlet or
  • Motorola SB4100 | User Guide - Page 12
    TV cable SB4100 Standard Ethernet cable Ethernet hub Standard Ethernet cable Computer Computer Computer Cabling For Multiple Users Your service provider must configure your modem for multiple user service. Contact your service provider for availability and instructions. The SB4100 supports many
  • Motorola SB4100 | User Guide - Page 13
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Service provider TV cable SB4100 USB Ethernet Computer Computer Cabling For Multiple Users Multiple user configurations can include Ethernet and USB connections. Ethernet and USB For two
  • Motorola SB4100 | User Guide - Page 14
    When the send channel is locked, the light is solid green. • Online flashes while the SB4100 is obtaining configuration information. When the configuration information is obtained, the light is solid green. During normal operation, the Power, Receive, Send, and Online lights are on and the Activity
  • Motorola SB4100 | User Guide - Page 15
    Troubleshooting The SB4100 contains all necessary software. You don't need to configure the SB4100 but you must configure your computer for TCP/IP (software protocol developed for communication between computers) and check for an IP address. Your service provider may provide additional instructions
  • Motorola SB4100 | User Guide - Page 16
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Configuring for TCP/IP 6 Click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and then click TCP/IP in the Network
  • Motorola SB4100 | User Guide - Page 17
    Troubleshooting Configuring for TCP/IP 10 Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card or USB device connected to the SB4100. 11 Click Properties. 12 Select the IP Address tab on the TCP/IP window. 13 Click Obtain an IP
  • Motorola SB4100 | User Guide - Page 18
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers The USB drivers can interface with Windows 98, Windows 2000, or Windows Me. System files are needed when loading the USB drivers. These files may already be on your PC
  • Motorola SB4100 | User Guide - Page 19
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers 3 Click CD-ROM drive and Specify a location. 4 Click Browse. 5 Select your CD drive and USB drivers. Example: D:\USB DEVICE DRIVERS 6 Click Next to load the USB
  • Motorola SB4100 | User Guide - Page 20
    Troubleshooting Uninstalling USB Device Drivers The uninstall procedure will remove the SB4100 USB drivers and registry entries from Windows 98, Windows Me, and Windows 2000. If operating problems develop, it may become necessary to uninstall the USB drivers. Refer to the appropriate instructions
  • Motorola SB4100 | User Guide - Page 21
    -click SB4100. or Click Other to locate the SB4100 if it does not appear in the Network Adapters. 9 Click Uninstall. 10 Click OK. This uninstalls the device from your computer system; however, the operating system (O/S) may leave some driver files on the hard drive. Refer to Removing O/S Files. TM
  • Motorola SB4100 | User Guide - Page 22
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Removing Operating System (O/S) Files 1 Be sure the SB4100 modem is disconnected from your computer. 2 Insert the SB4100 CD into the CD drive. 3 On the Windows Desktop, click Start. 4 Select Run.
  • Motorola SB4100 | User Guide - Page 23
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Verifying Your IP Address The following basic instructions are for Windows 95 or Windows 98. If you are using a different operating system, refer to that user guide. To check the IP address: 1 On
  • Motorola SB4100 | User Guide - Page 24
    SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting The Problem Green POWER light is off Cannot receive or send data This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button on the
  • Motorola SB4100 | User Guide - Page 25
    not function. • Check the coaxial cable at the modem and wall outlet, and hand-tighten if necessary. • Check the IP address (follow the steps in Verifying Your IP Address); call your service provider if you need an IP address. • Check the USB or Ethernet cable at the modem and your computer. • Press
  • Motorola SB4100 | User Guide - Page 26
    ONLY IF YOU ACCEPT EACH OF THE TERMS OF THIS SOFTWARE LICENSE AGREEMENT. Any and all firmware and/or software accompanying the Motorola BCS Cable Modem (collectively "Software") is never sold. Motorola BCS licenses the Software to the original customer and to any subsequent licensee for personal
  • Motorola SB4100 | User Guide - Page 27
    License Agreement You may: USE the Software only in connection with the operation of the Motorola BCS Cable Modem provided with this package. TRANSFER the Software and this license (including all component parts and printed materials) permanently to another person, but only if the person agrees
  • Motorola SB4100 | User Guide - Page 28
    as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is the Broadband Communications Sector of Motorola, Inc ("Motorola BCS"), 6450 Sequence Drive, San Diego, CA 92121. Export Restriction You agree that
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SURFboard
User Guide
SB4100
Cable Modem
Cable Modem
R
TM