Motorola SB4200 User Manual
Motorola SB4200 - SURFboard - 38 Mbps Cable Modem Manual
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Motorola SB4200 manual content summary:
- Motorola SB4200 | User Manual - Page 1
, Signing Up for Service, and Computer System Requirements. Installation and Configuration Overview Provides an overview and links to cable and configure your SURFboard cable modem, including Setting Up a USB Driver. Troubleshooting Provides suggestions to fix common problems. Contact Us Provides - Motorola SB4200 | User Manual - Page 2
CAUTION: DO NOT OPEN THE CABLE MODEM. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. It is recommended that the customer install an AC surge arrestor in - Motorola SB4200 | User Manual - Page 3
of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. All other product or service names are the property of their respective owners. © Motorola, Inc. 2002. X Home Print Exit iii SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 4
Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 X Home Print Exit iv SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 5
Conditions 37 Removing the USB Driver from Windows 98 or Me 38 Removing the USB Driver from Windows 2000 42 Removing the USB Driver from Windows XP 47 Contact Us ...54 Frequently Asked Questions 55 Glossary ...57 Software License ...59 X Home Print Exit v SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 6
equipped with an Ethernet adapter directly to the Ethernet port on the SURFboard cable modem I Two computers; one to the USB port and one to the Ethernet port I Up to 32 computers to a single SURFboard cable modem using an Ethernet hub X Home Print Exit 1 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 7
Installation & Configuration Troubleshooting FAQ Glossary License The model number and Standby button position on your cable modem may be different than in the illustrations and screen images in this guide cable modem is transferring data. X Home Print Exit 2 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 8
if there is a 100Base-T link and off for a 10Base-T link. 2 USB The USB port provides a connection to USB equipped computers. 3• If you experience a problem, you can push this recessed button to reset the cable modem (see "Troubleshooting" on page 35). Resetting may take 5 to 30 minutes because - Motorola SB4200 | User Manual - Page 9
with your SURFboard cable modem: Item Power cord 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers You will - Motorola SB4200 | User Manual - Page 10
fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Before you connect or disconnect the USB or Ethernet cable, always touch the coaxial cable connector on the cable modem. X Home Print Exit 5 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 11
your cable modem MAC address here: 00 You should ask your cable service provider the following questions: I Do you have any special system requirements? I When can I begin to use my cable modem? I Are there any files I need to download after I am connected? I Do I need a user name or password to - Motorola SB4200 | User Manual - Page 12
interface. The USB connection requires special USB driver software that is supplied on the SURFboard Cable Modem CD-ROM. You can upgrade the USB drivers from the Internet. For information, check our website http://www.motorola.com/broadband. X Home Print Exit 7 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 13
port only, go to "Setting Up a USB Driver" on page 11. Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address for your computer following one of: I "Configuring TCP/IP" on page 22 I Your Macintosh or UNIX user manual X Home Print Exit 8 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 14
Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To cable outlet (step 2) To electrical outlet (step 4) SURFboard cable modem Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and - Motorola SB4200 | User Manual - Page 15
the Ethernet connector on the cable modem. Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB. 7 Perform the procedures for "Configuring TCP/IP" on page 22. Computer Home SURFboard cable modem X Print Exit 10 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 16
Up a USB Driver in Windows Me" on page 20 I "Setting Up a USB Driver in Windows XP" on page 21 The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. X Home Print Exit 11 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 17
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and - Motorola SB4200 | User Manual - Page 18
again. Select Specify a location and type the location of your CD-ROM drive as shown at bottom left. To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the CD-ROM. 7 Click Next. X Home Print Exit 13 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 19
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 8 Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the - Motorola SB4200 | User Manual - Page 20
Windows 98 or Me" on page 38 and repeat this procedure. If that does not correct your problem, see the Software License and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service. X Home Print Exit 15 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 21
Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found - Motorola SB4200 | User Manual - Page 22
Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 12. Otherwise, you can skip to step 13. X Home Print Exit 17 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 23
Copy files from list. 9 Click Browse. 10 Locate the NetMotCM.sys file in the CD-ROM root directory. 11 Double-click the NetMotCM.sys file. The Files Needed window is displayed. 12 Click OK. The Found New Hardware Wizard window is displayed. X Home Print Exit 18 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 24
you finish setting up the USB driver, you can continue with "Configuring TCP/IP" on page 22. If you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 42 and repeat this procedure. X Home Print Exit 19 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 25
CD-ROM drive. When you finish setting up the USB driver, you can continue with "Configuring TCP/IP" on page 22. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. X Home Print Exit 20 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 26
CD-ROM drive. When you finish setting up the USB driver, you can continue with "Configuring TCP/IP" on page 22. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. . X Home Print Exit 21 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 27
95, 98, or Me" on page 30 I "Verifying the IP Address in Windows 2000 or XP" on page 31 I Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to set up your computer. X Home Print Exit 22 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 28
, it is installed and you can skip to step 10. If TCP/IP is not displayed on the list, continue with step 6. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. X Home Print Exit 23 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 29
License 6 Click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK. X Home Print Exit 24 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 30
You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 95, 98, or Me, continued License 10 Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem. 11 Click - Motorola SB4200 | User Manual - Page 31
Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 2000 or XP The following instructions are for Windows 2000 or XP. For Windows 95, 98, or Me, see "Configuring TCP/IP Status window is displayed. X Home Print Exit 26 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 32
Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed. Continue with step 7. X Home Print Exit 27 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 33
Add. The Select Network Protocol window is displayed. 8 Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. 9 Click OK. The Local Area Connection number Properties window is re-displayed. X Home Print Exit 28 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 34
the Local Area Connection number Properties window. 15 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows 2000 or XP" on page 31. X Home Print Exit 29 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 35
your adapter name - the Ethernet card or USB device. 5 Click Renew. 6 Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. X Home Print Exit 30 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 36
your PC and the cable modem or there are cable network problems. Check: I Your cable connections I Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP address. 31 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 37
address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. X Home Print Exit 32 SURFboard Cable Modem User - Motorola SB4200 | User Manual - Page 38
modem USB cable Ethernet cable Computer Ethernet hub Cabling for Multiple Users The SURFboard cable modem supports several multiple user configurations. Along with an optional hub or router, it can serve as an Internet gateway for up to 32 computers. For information about multiple user service - Motorola SB4200 | User Manual - Page 39
Before You Begin Installation & Configuration Troubleshooting FAQ Cabling for Multiple Users, continued Glossary License Cable outlet Coaxial cable SURFboard cable modem Ethernet cable Ethernet You can connect up to 32 computers to an Ethernet hub connected to a SURFboard cable modem, as shown - Motorola SB4200 | User Manual - Page 40
Begin Installation & Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the cable modem may - Motorola SB4200 | User Manual - Page 41
is properly connected to the cable modem and your computer. Remove the USB driver. Follow the instructions in one of: I "Removing the USB Driver from Windows 98 or Me" on page 38 I "Removing the USB Driver from Windows 2000" on page 42 X Home Print Exit 36 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 42
is lost Power The cable modem is not properly plugged into The cable modem is unplugged or is in standby the power outlet mode. Press the Standby button For more information about the lights, see "Top and Front Panel" on page 2. X Home Print Exit 37 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 43
Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me 1 On your Windows Desktop, right-click the Network Neighborhood icon and select Properties. The Network window is displayed. 2 Click the Motorola SurfBoard USB Cable Modem. Although - Motorola SB4200 | User Manual - Page 44
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me, continued 3 Click Remove. The Network window no longer displays Motorola SurfBoard USB Cable Modem in the list. 4 Click OK. The System Settings Change - Motorola SB4200 | User Manual - Page 45
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me, continued 7 Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. 8 Press the Esc - Motorola SB4200 | User Manual - Page 46
the USB driver, re-install the USB driver on your computer: I "Setting Up a USB Driver in Windows 98" on page 12 I "Setting Up a USB Driver in Windows Me" on page 20 If you continue to have problems, contact your cable service provider. X Home Print Exit 41 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 47
Glossary Removing the USB Driver from Windows 2000 1 On your Windows desktop, click Start. 2 Click Settings. 3 Click Control Panel to display the Control Panel window. 4 Double-click System to display the System Properties window. License X Home Print Exit 42 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 48
& Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000, continued 5 On the System Properties window, click the Hardware tab. 6 Click the Device Manager button to display the Device Manager window: X Home Print Exit 43 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 49
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000, continued 7 On the Device Manager window, double-click Network Adapters. 8 Click the Motorola SurfBoard USB Cable Modem. The Uninstall icon is displayed on the - Motorola SB4200 | User Manual - Page 50
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000, continued 12 Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. 13 Press the Esc key - Motorola SB4200 | User Manual - Page 51
Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver following "Setting Up a USB Driver in Windows 2000" on page 16. If you continue to have problems, contact your cable service provider. X Home Print Exit 46 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 52
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP 1 On the Windows desktop, click Start to click Performance and Maintenance. Otherwise, skip to step 5. X Home Print Exit 47 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 53
Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 4 On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6. X Home Print Exit 48 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 54
You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 5 If a classic view similar to at left is displayed, click System to display the System Properties window. X Home Print Exit 49 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 55
Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 6 On the System Properties window, click the Hardware tab. 7 Double-click the Device Manager button to display the Device Manager window. X Home Print Exit 50 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 56
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 8 On the Device Manager window, double-click Network adapters. 9 Click the Motorola SurfBoard USB Cable Modem. The Uninstall icon is displayed on the - Motorola SB4200 | User Manual - Page 57
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 13 Insert the SURFboard Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. 14 Press the Esc key - Motorola SB4200 | User Manual - Page 58
SURFboard Cable Modem USB Driver Removal window. After you remove the USB driver, re-install the USB driver following "Setting Up a USB Driver in Windows XP" on page 21. If you continue to have problems, contact your cable service provider. X Home Print Exit 53 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 59
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Contact Us For information about customer service, technical support, or warranty claims, see the Software License and Warranty Information card provided with your SURFboard cable modem. For answers to - Motorola SB4200 | User Manual - Page 60
-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified. X Home Print Exit 55 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 61
cable service provider. Q What do I do if my SURFboard cable modem stops working? A "Troubleshooting" on page 35 provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable service provider. X Home Print Exit 56 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 62
Data-Over-Cable Service Interface Specification defines interface standards for cable modems and supporting equipment. download To copy a file from one computer to another. You can use the Internet to download files from a server to your home PC. A DOCSIS cable modem downloads its configuration - Motorola SB4200 | User Manual - Page 63
Serial Bus is a computer interface for add-on devices such as printers, scanners, and cable modems. When you connect your SURFboard cable modem to the USB port, Windows 98 and later versions automatically recognize the cable modem. X Home Print Exit 58 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 64
Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") Cable Data Division 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER - Motorola SB4200 | User Manual - Page 65
works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola's rights under United States copyright law. X Home Print Exit 60 SURFboard Cable Modem User Guide - Motorola SB4200 | User Manual - Page 66
matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any third party software provided as
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Title
Next page
SURFboard Cable Modem User Guide
SURFboard Cable Modem User Guide
SURFboard Cable Modem User Guide
SURFboard Cable Modem User Guide
Click your selection:
Introduction
Introduces your SURFboard cable modem and the controls on the
Top and Front Panel
and
Rear Panel
.
Before You Begin
Lists the items needed to install your SURFboard cable modem and describes
Precautions
,
Signing Up for Service
, and
Computer System Requirements
.
Installation and Configuration Overview
Provides an overview and links to cable and configure your SURFboard cable modem,
including
Setting Up a USB Driver
.
Troubleshooting
Provides suggestions to fix common problems.
Contact Us
Provides contact information.
Frequently Asked Questions
Provides answers to common questions about the SURFboard cable modem.
SURFboard
R
Cable Modem