Motorola SB5101N User Guide

Motorola SB5101N Manual

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  • Motorola SB5101N | User Guide - Page 1
    Signing Up for Service, and Computer System Requirements. Installation and Configuration Overview Provides an overview and links for cabling and configuring your SURFboard cable modem, including Setting Up a USB Driver. Troubleshooting Provides suggestions to fix common problems. Contact Us Provides
  • Motorola SB5101N | User Guide - Page 2
    THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. Caution: Changes Or Modifications Not Expressly Approved By The Party Responsible For Compliance Could Void The User's Authority To Operate The
  • Motorola SB5101N | User Guide - Page 3
    systems are not available, call Motorola Customer Service for assistance. This device complies with part 15 of the installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions Series Cable Modem User Guide iii
  • Motorola SB5101N | User Guide - Page 4
    is a registered trademark of the Open Group in the United States and other countries. Linux is a registered trademark of Linus Torvalds. All other product or service names are the property of their respective owners. © Motorola, Inc. 2005. SB5100 Series Cable Modem User Guide iv
  • Motorola SB5101N | User Guide - Page 5
    Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 SB5100 Series Cable Modem User Guide v
  • Motorola SB5101N | User Guide - Page 6
    or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing Your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 Second Edition
  • Motorola SB5101N | User Guide - Page 7
    directly to the Ethernet port on the SURFboard cable modem • Two computers; one to the USB port and one to the Ethernet port • Up to 63 computers to a single SURFboard cable modem using an Ethernet hub as shown in "Cabling for Multiple Users" on page 40 SB5100 Series Cable Modem User Guide 1
  • Motorola SB5101N | User Guide - Page 8
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number on your cable modem may be different than in the illustrations and screen images in this guide. S PC R POWER ECEIV SEND ONLINE /ACTIVI TANDB SB 5100 SURF b oard® Ca b le Mo de m Y
  • Motorola SB5101N | User Guide - Page 9
    T USB Introduction Before You Begin 1 2 3 Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description 1 ETHERNET The Ethernet port provides a connection to Ethernet equipped computers
  • Motorola SB5101N | User Guide - Page 10
    to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers You will need 75-ohm coaxial cable with F-type connectors to connect your cable modem to the nearest cable outlet. If a TV is connected to the
  • Motorola SB5101N | User Guide - Page 11
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C ABLE ETHERNET USB CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID: ABCDEF012345 USB CPE MAC ID: ABDCEF0123 45 To avoid damaging your cable modem or PC with static electricity:
  • Motorola SB5101N | User Guide - Page 12
    You Begin Installation & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services. To activate your service, call your local cable service provider. To receive data service, you need
  • Motorola SB5101N | User Guide - Page 13
    Windows XP™ that has a USB interface. The USB connection requires special USB driver software that is supplied on the SURFboard Cable Modem CD-ROM. You can upgrade your USB drivers from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. SB5100 Series Cable Modem User Guide 7
  • Motorola SB5101N | User Guide - Page 14
    are using the USB port only, go to "Setting Up a USB Driver" on page 11. Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address for your computer following one of: • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual SB5100 Series Cable Modem User Guide 8
  • Motorola SB5101N | User Guide - Page 15
    Begin Installation & Configuration Troubleshooting FAQ Glossary License C AB LE ETHERNE T USB CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID: ABCDEF012345 USB CPE MAC ID: ABDCEF0123 45 To cable outlet (step 2) To electrical outlet (step 4) +12VDC SURFboard cable modem Always
  • Motorola SB5101N | User Guide - Page 16
    Ethernet cable to the Ethernet connector on the cable modem. Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB. 7 Perform the procedures for "Configuring TCP/IP" on page 22. Computer SURFboard cable modem SB5100 Series Cable Modem User Guide 10
  • Motorola SB5101N | User Guide - Page 17
    XP" on page 21 When you finish setting up the USB driver, you can continue with "Configuring TCP/IP" on page 22. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. SB5100 Series Cable Modem User Guide 11
  • Motorola SB5101N | User Guide - Page 18
    Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Second Edition Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be
  • Motorola SB5101N | User Guide - Page 19
    of your CD-ROM drive. To load the driver successfully, you may need to click Browse to manually select the driver file from the CD-ROM. For the SB5100 or SB5101, select the NetMotCM.sys file. Or For the SB5120, select the SB5120.inf file. 7 Click Next. SB5100 Series Cable Modem User Guide 13
  • Motorola SB5101N | User Guide - Page 20
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Second Edition, continued 8 Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly
  • Motorola SB5101N | User Guide - Page 21
    or Windows Me" on page 45 and repeat this procedure. If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service. SB5100 Series Cable Modem User Guide 15
  • Motorola SB5101N | User Guide - Page 22
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection,
  • Motorola SB5101N | User Guide - Page 23
    Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is
  • Motorola SB5101N | User Guide - Page 24
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 7 On the Insert Disk window, click OK. The Files Needed window is displayed. 8 For the SB5100 or SB5101, if necessary, select your CD-ROM drive in the
  • Motorola SB5101N | User Guide - Page 25
    you finish setting up the USB driver, you can continue with "Configuring TCP/IP in Windows 2000" on page 26. If you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 47 and repeat this procedure. SB5100 Series Cable Modem User Guide 19
  • Motorola SB5101N | User Guide - Page 26
    setting up the USB driver, you can continue with "Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me" on page 23. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. SB5100 Series Cable Modem User Guide 20
  • Motorola SB5101N | User Guide - Page 27
    CD-ROM drive. When you finish setting up the USB driver, you can continue with "Configuring TCP/IP in Windows XP" on page 30. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. . SB5100 Series Cable Modem User Guide 21
  • Motorola SB5101N | User Guide - Page 28
    98 SE, or Windows Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to set up your computer. SB5100 Series Cable Modem User Guide 22
  • Motorola SB5101N | User Guide - Page 29
    SURFboard cable modem. If TCP/IP is installed, then skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. SB5100 Series Cable Modem User Guide
  • Motorola SB5101N | User Guide - Page 30
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me, continued 6 Select the adapter to be used for the SURFboard cable modem connection and then click Add. 7 Double-click the Protocol option
  • Motorola SB5101N | User Guide - Page 31
    TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to "Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me" on page 37. SB5100 Series Cable Modem User Guide 25
  • Motorola SB5101N | User Guide - Page 32
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 2000 1 On the Windows Desktop, click Start. 2 Select Settings and . The Local Area Connection number Status window is displayed. SB5100 Series Cable Modem User Guide 26
  • Motorola SB5101N | User Guide - Page 33
    . 6 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed. Continue with step 7. SB5100 Series Cable Modem User Guide 27
  • Motorola SB5101N | User Guide - Page 34
    window and click Add. The Select Network Protocol window is displayed. 8 Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. 9 Click OK. The Local Area Connection number Properties window is re-displayed. SB5100 Series Cable Modem User Guide 28
  • Motorola SB5101N | User Guide - Page 35
    the Local Area Connection number Properties window. 15 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows 2000 or Windows XP" on page 38. SB5100 Series Cable Modem User Guide 29
  • Motorola SB5101N | User Guide - Page 36
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows XP 1 On the with step 3. Otherwise, skip to step 5. SB5100 Series Cable Modem User Guide 3 Click Network and Internet Connections to display the Network and Internet Connections
  • Motorola SB5101N | User Guide - Page 37
    & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 4 On the Network and Internet Connections Pick a task window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6. SB5100 Series Cable Modem User Guide 31
  • Motorola SB5101N | User Guide - Page 38
    You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 5 If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections. SB5100 Series Cable Modem User Guide 32
  • Motorola SB5101N | User Guide - Page 39
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 6 Right-click on your network connection. If pop-up menu to display the Local Area Connection Properties window. SB5100 Series Cable Modem User Guide 33
  • Motorola SB5101N | User Guide - Page 40
    License 8 On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it. 9 Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. SB5100 Series Cable Modem User Guide 34
  • Motorola SB5101N | User Guide - Page 41
    , as shown at left. 11 Click OK to close the TCP/IP Properties window. 12 Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows 2000 or Windows XP" on page 38. SB5100 Series Cable Modem User Guide 35
  • Motorola SB5101N | User Guide - Page 42
    procedure for your Windows version: • "Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 For a Macintosh or UNIX system, refer to your user guide. SB5100 Series Cable Modem User Guide 36
  • Motorola SB5101N | User Guide - Page 43
    system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. In Windows 98 Second Edition, if IP Autoconfiguration Address is displayed, call your service provider. SB5100 Series Cable Modem User Guide 37
  • Motorola SB5101N | User Guide - Page 44
    your PC and the cable modem or there are cable network problems. Check: • Your cable connections • Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP address. SB5100 Series Cable Modem User Guide 38
  • Motorola SB5101N | User Guide - Page 45
    a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. SB5100 Series Cable Modem User Guide 39
  • Motorola SB5101N | User Guide - Page 46
    You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable Cabling for Multiple Users The SURFboard cable modem supports several multiple user configurations. Along with an optional hub or router, it can
  • Motorola SB5101N | User Guide - Page 47
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cable outlet Coaxial cable SURFboard cable modem Ethernet crossover cable Ethernet You can connect up to 63 computers to an Ethernet hub connected to a SURFboard cable modem, as shown at left. Ethernet
  • Motorola SB5101N | User Guide - Page 48
    Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try one of: • Unplugging and plugging in the cable modem power cord
  • Motorola SB5101N | User Guide - Page 49
    Me" on page 37 or "Verifying the IP Address in Windows 2000 or Windows XP" on page 38. Call your cable service provider if you need an IP address. Check that the USB or Ethernet cable is properly connected to the cable modem and your computer. Remove the USB driver. Follow the instructions in one
  • Motorola SB5101N | User Guide - Page 50
    The IP registration is lost Power The cable modem is not properly plugged into The cable modem is unplugged or is in standby the power outlet mode. Press the Standby button For more information about the lights, see "Top and Front Panel" on page 2. SB5100 Series Cable Modem User Guide 44
  • Motorola SB5101N | User Guide - Page 51
    Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Motorola SURFboard USB Cable Modem. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. SB5100 Series Cable Modem User Guide
  • Motorola SB5101N | User Guide - Page 52
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 Second Edition or Windows Me, continued 3 Click Remove. The Network window no longer displays Motorola SURFboard USB Cable Modem in the list. 4 Click OK. The
  • Motorola SB5101N | User Guide - Page 53
    Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 1 On your Windows desktop, click Start. 2 Click Settings. 3 Click Control Panel to display the Control Panel window. 4 Double-click System to display the System Properties window. SB5100 Series Cable Modem User Guide
  • Motorola SB5101N | User Guide - Page 54
    Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000, continued 5 On the System Properties window, click the Hardware tab. 6 Click the Device Manager button to display the Device Manager window: SB5100 Series Cable Modem User Guide 48
  • Motorola SB5101N | User Guide - Page 55
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000, continued 7 On the Device Manager window, double-click Network Adapters. 8 Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the
  • Motorola SB5101N | User Guide - Page 56
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP 1 On the Windows desktop, click Start to is displayed, click Performance and Maintenance. Otherwise, skip to step 5. SB5100 Series Cable Modem User Guide 50
  • Motorola SB5101N | User Guide - Page 57
    Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 4 On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6. SB5100 Series Cable Modem User Guide 51
  • Motorola SB5101N | User Guide - Page 58
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 5 If a classic view similar to at left is displayed, click System to display the System Properties window. SB5100 Series Cable Modem User Guide 52
  • Motorola SB5101N | User Guide - Page 59
    Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 6 On the System Properties window, click the Hardware tab. 7 Double-click the Device Manager button to display the Device Manager window. SB5100 Series Cable Modem User Guide
  • Motorola SB5101N | User Guide - Page 60
    Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP, continued License 8 On the Device Manager window, double-click Network adapters. 9 Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the
  • Motorola SB5101N | User Guide - Page 61
    Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Running the Motorola USB Driver Removal Utility Before running the Motorola USB Driver Removal Utility, you must run the Windows Device Manager by performing one of: • "Removing the USB Driver from Windows 98
  • Motorola SB5101N | User Guide - Page 62
    Installation & Configuration Troubleshooting FAQ Glossary License Running the Motorola USB Driver Removal Utility, continued 4 Double-click My Computer. 5 Double-click the Motorola CD icon (D: in the image). 6 Double-click remove or remove.exe to run the Remove utility from the SURFboard Cable
  • Motorola SB5101N | User Guide - Page 63
    Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Running the Motorola USB Driver Removal Utility, continued The SURFboard Cable Modem USB Driver Removal window is displayed. Be sure the USB cable is disconnected. 7 Click Remove Driver. A progress bar indicates
  • Motorola SB5101N | User Guide - Page 64
    Edition" on page 12 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows XP" on page 21. If you continue to have problems, contact your cable service provider. SB5100 Series Cable Modem User Guide 58
  • Motorola SB5101N | User Guide - Page 65
    Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Contact Us For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard cable modem. In the
  • Motorola SB5101N | User Guide - Page 66
    standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified. SB5100 Series Cable Modem User Guide 60
  • Motorola SB5101N | User Guide - Page 67
    I do if my SURFboard cable modem stops working? A "Troubleshooting" on page 42 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable service provider or Motorola as described in "Contact Us" on page 59. SB5100 Series Cable Modem User Guide 61
  • Motorola SB5101N | User Guide - Page 68
    an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection. SB5100 Series Cable Modem User Guide 62
  • Motorola SB5101N | User Guide - Page 69
    Installation & Configuration Troubleshooting FAQ Glossary License MAC address MHz RJ-45 splitter TCP/IP upstream USB The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory
  • Motorola SB5101N | User Guide - Page 70
    License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND
  • Motorola SB5101N | User Guide - Page 71
    waiver of Motorola's rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by contractor/manufacturer is Motorola, Inc., Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044. SB5100 Series Cable Modem User Guide 65
  • Motorola SB5101N | User Guide - Page 72
    Visit our website at: www.motorola.com 521968-001 2/05 MGBI
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Title
SB5100 Series Cable Modem User Guide
Click your selection (there is a complete
Contents
on page v):
Introduction
Introduces your SURFboard cable modem and the controls on the
Top and Front Panel
and
Rear Panel
.
Before You Begin
Lists the items needed to install your SURFboard cable modem and describes
Precautions
,
Signing Up for Service
, and
Computer System Requirements
.
Installation and Configuration Overview
Provides an overview and links for cabling and configuring your SURFboard cable
modem, including
Setting Up a USB Driver
.
Troubleshooting
Provides suggestions to fix common problems.
Contact Us
Provides contact information.
Frequently Asked Questions
Provides answers to common questions about the SURFboard cable modem.
SURFboard
R
Cable Modem