Motorola SB6120 User Guide

Motorola SB6120 - SURFboard - 160 Mbps Cable Modem Manual

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  • Motorola SB6120 | User Guide - Page 1
    USER GUIDE SB6120 SURFboard® DOCSIS® 3.0 Cable Modem
  • Motorola SB6120 | User Guide - Page 2
    • Read all of the instructions listed here and/or in the user manual before you operate this device cables and install them properly. • Different types of cord sets may be used for connections to surges. It is recommended that all devices connected to the modem also be protected by using an AC
  • Motorola SB6120 | User Guide - Page 3
    the equipment. FCC DECLARATION OF CONFORMITY Motorola Inc, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SB6120 SURFboard® DOCSIS® 3.0 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.. INDUSTRY CANADA (IC) STATEMENT This Class
  • Motorola SB6120 | User Guide - Page 4
    OF CONFORMITY We, Motorola, Inc. 101 Tournament Drive Horsham, PA, U.S.A. Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3.0 Cable Modem series To which the about practices established for your region. Please visit www.motorola.com/recycle for instructions on recycling. iii
  • Motorola SB6120 | User Guide - Page 5
    LICENSE SB6120 SURFboard DOCSIS 3.0 Cable Modem Motorola, Inc. Home and Networks Mobility Business ("Motorola") 101 Tournament Drive, Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER
  • Motorola SB6120 | User Guide - Page 6
    . Adobe, Adobe Acrobat, and Adobe Acrobat Reader are registered trademarks of Adobe Systems, Inc. DOCSIS and CableLabs are registered trademarks of Cable Television Laboratories, Inc. All other product or service names are property of their respective owners .No part of the contents of this document
  • Motorola SB6120 | User Guide - Page 7
    13 Configuring TCP/IP in Windows XP...16 Configuring TCP/IP in Windows Vista 19 Verifying the IP Address in Windows 2000 or Windows XP 22 Verifying the IP Address in Windows Vista 23 Configuring TCP Window Size...25 3 Troubleshooting...26 Power Recycle Your SB6120...26 Front-Panel Lights and
  • Motorola SB6120 | User Guide - Page 8
    have a new Motorola SB6120 SURFboard® DOCSIS® 3.0 Cable Modem! It provides high-speed access to the Internet and other online services. Unlike a dial-up modem, your cable modem is always online. Just open your browser and surf! You can use your high-speed cable modem to directly connect one computer
  • Motorola SB6120 | User Guide - Page 9
    hub, is connected via the Ethernet port Ethernet (10Base-T) or Fast detected Ethernet (100Base-T) port Blue: High-speed Gigabit Ethernet connection from SB6120 to your PC During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON. The LINK light flashes when the cable modem is
  • Motorola SB6120 | User Guide - Page 10
    locations: RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with bonded channels. LINK light is blue for high-speed Ethernet connection (Gigabit) from the SB6120 to your computer. Rear Panel The rear panel contains cabling connectors and the power receptacle
  • Motorola SB6120 | User Guide - Page 11
    The label on the bottom of the SB6120 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify the cable modem on the network. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet
  • Motorola SB6120 | User Guide - Page 12
    and Startup for the SB6120 • Wall Mounting Your SB6120 • Configuring TCP/IP Before You Begin Before you begin the installation, check that you received the following items with your SB6120 SURFboard DOCSIS 3.0 Cable Modem. Item Description Power cord Connects the SB6120 to a power adapter that
  • Motorola SB6120 | User Guide - Page 13
    . Do not open the unit. Refer all service to Motorola. Contact Motorola Technical Support at: http://broadband.motorola.com/consumers/support or 1-877-466-8646 The product is capable of operating in an ambient temperature range of 0°C to +40°C. Wipe the cable modem with a clean, dry cloth. Never use
  • Motorola SB6120 | User Guide - Page 14
    I need to download after connecting the SB6120? • Do I need a user name or password to access the Internet or use e-mail? The SB6120 works with any standard data service offered by your Internet Service Provider. Computer System Requirements Your SB6120 SURFboard DOCSIS 3.0 Cable Modem is compatible
  • Motorola SB6120 | User Guide - Page 15
    cord into the electrical outlet. 5. Connect the provided Ethernet cable to the cable modem and your computer. 6. Perform the procedures for Configuring TCP/IP. You may wall-mount your SB6120 by following the steps on the following pages. 7. Check that the lights on the front panel cycle through
  • Motorola SB6120 | User Guide - Page 16
    the send channel is locked. ONLINE Flashes during SB6120 registration and configuration. Changes to solid green when the SB6120 is registered. Optional LED operation available in some locations: RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with bonded
  • Motorola SB6120 | User Guide - Page 17
    upon your operating system. To print the template only, select Current page as the Print Range. Be sure you print the template at 100 flat underside and maximum screw head diameter of 9.0 mm to mount the SB6120. 8. Using a screwdriver, turn each screw until part of it protrudes from the
  • Motorola SB6120 | User Guide - Page 18
    . After mounting, reconnect the coaxial cable input and Ethernet connection. Plug the power cord into the +12VDC connector on the cable modem and the electrical outlet. Route the cables so that they are not a safety problem. Wall Mounting Template You can print the following page to use as a wall
  • Motorola SB6120 | User Guide - Page 19
    : • Configuring TCP/IP in Windows 2000 • Configuring TCP/IP in Windows XP • Configuring TCP/IP in Windows Vista • For Macintosh or UNIX systems, follow the instructions in the applicable Macintosh or UNIX user documentation. After configuring TCP/IP on your computer, you must verify the IP address
  • Motorola SB6120 | User Guide - Page 20
    IP Address in Windows Vista • For Macintosh or UNIX systems, follow the instructions in the applicable Macintosh or UNIX user documentation. Configuring TCP/IP as "Local Area Connection." 3. Double-click Local Area Connection number to display the Local Area Connection number Status window.
  • Motorola SB6120 | User Guide - Page 21
    2 INSTALLATION 4. Click Properties to display the Local Area Connection number Properties window. Information similar to the following is displayed. 5. If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 8. 14
  • Motorola SB6120 | User Guide - Page 22
    . The Select Network Component Type window is displayed. 7. Click Protocol and then click Add. The Select Network Protocol window is displayed. 8. Click Internet Protocol (TCP/IP), and then click OK. The Local Area Connection number Properties window is redisplayed. 15
  • Motorola SB6120 | User Guide - Page 23
    . 12. Click OK to exit the Local Area Connection Properties window. 13. Click OK when prompted to restart the computer and click OK again. 14. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows 2000 or Windows XP. Configuring TCP/IP in Windows XP 1. On the Windows
  • Motorola SB6120 | User Guide - Page 24
    . You can skip to step 7. 5. Right-click the network connection. If more than one connection is displayed, be sure to select the one for your network interface. 6. Select Properties from the drop-down menu to display the Local Area Connection Properties window. Be sure Internet Protocol (TCP
  • Motorola SB6120 | User Guide - Page 25
    and Obtain DNS server address automatically are selected. 9. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. 10. Click OK to exit the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows 2000 or
  • Motorola SB6120 | User Guide - Page 26
    2 INSTALLATION Configuring TCP/IP in Windows Vista 1. On the Windows desktop, click Start to display the Start window. 2. Click Control Panel. 3. Double-click Network and Internet. 4. Double-click Network and Sharing Center. 19
  • Motorola SB6120 | User Guide - Page 27
    2 INSTALLATION 5. Click Manage network connections. 6. Right-click the network connection and select Properties. 7. If more than one connection is displayed, make sure to select the one for your network interface. Vista may prompt you to allow access to the Network Properties Options. If
  • Motorola SB6120 | User Guide - Page 28
    /IPv4) Properties window. 11. Click OK to close the Local Area Connection Properties window. 12. Close the Network Connections window. 13. Exit the Network and Sharing Center window and the Control Panel. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows Vista. 21
  • Motorola SB6120 | User Guide - Page 29
    display similar to the following indicates a normal configuration. 5. If, as in the following window, an Autoconfiguration IP Address is displayed, there is an incorrect connection between the PC and the SB6120, or there are broadband network problems. 6. At the command prompt, type ipconfig /renew
  • Motorola SB6120 | User Guide - Page 30
    2 INSTALLATION Verifying the IP Address in Windows Vista Do the following to verify the IP address: 1. On the Windows Vista desktop, click Start. 2. Click All Programs. 3. Click Accessories. 23
  • Motorola SB6120 | User Guide - Page 31
    2 INSTALLATION 4. Click Run. 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter. A display similar to the following indicates a normal configuration. 24
  • Motorola SB6120 | User Guide - Page 32
    a valid IP address is displayed as shown, Internet access should be available. 8. Type exit and press Enter to return to Windows. Configuring TCP Window Size Please go to the Motorola website for instructions for configuring your TCP window size at: http://broadband.motorola.com/consumers/support 25
  • Motorola SB6120 | User Guide - Page 33
    Front-Panel Lights and Error Conditions. If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive regular TV channels, your data service will not function. Check the coaxial cable at the SB6120 and wall outlet. Hand-tighten if necessary. Check the IP address
  • Motorola SB6120 | User Guide - Page 34
    3 TROUBLESHOOTING Front-Panel Lights and Error Conditions Light Turns Off During Startup If: DS US ONLINE POWER The downstream receive channel cannot be acquired The upstream send channel cannot be acquired IP registration is unsuccessful The SB6120 is not properly plugged into the power outlet
  • Motorola SB6120 | User Guide - Page 35
    need assistance while working with the SB6120, contact Motorola Technical Support at: http://broadband.motorola.com/consumers/support or 1-877-466-8646 For information about customer service, technical support, or warranty claims, see the Motorola Regulatory, Safety, Software License, and Warranty
  • Motorola SB6120 | User Guide - Page 36
    cable systems. Your Motorola SB6120 cable modem is DOCSIS 3.0 certified and Euro-DOCSIS 3.0-based. Q What is DOCSIS 3.0? A DOCSIS 3.0 (Data Over Cable System Interface Specification) is the new standard for communication in Cable Networks. Your Internet access via your Cable Network uses channels
  • Motorola SB6120 | User Guide - Page 37
    the data speeds I expected. A Contact your Internet Service Provider to verify the data bandwidth available to you. Q I can receive files much more quickly than I can send them? A This modem has the capability to bond multiple downstream channels, which will increase the capacity to receive data
  • Motorola SB6120 | User Guide - Page 38
    shield of braided wire. The shield minimizes electrical and radio frequency interference. DOCSIS The CableLabs Data-Over-Cable Service Interface Specification defines interface standards for cable modems and supporting equipment. download To copy a file from one computer to another. You can use
  • Motorola SB6120 | User Guide - Page 39
    each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on the rear panel of your SB6120 SURFboard DOCSIS 3.0 Cable Modem. You need to provide the MAC address to your Internet Service Provider. Mega Hertz. A measure of
  • Motorola SB6120 | User Guide - Page 40
    Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 557621-001-b 12/08
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USER GUIDE
SB6120
SURFboard
®
DOCSIS
®
3.0 Cable Modem