Netgear AC797 User Manual

Netgear AC797 Manual

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  • Netgear AC797 | User Manual - Page 1
    User Manual AirCard 797 Mobile Hotspot October 2019 202-11987-01 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA
  • Netgear AC797 | User Manual - Page 2
    (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx. Trademarks ©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. Compliance For regulatory compliance
  • Netgear AC797 | User Manual - Page 3
    to the Internet 11 Recharge the Battery 12 Replace a SIM Card 12 Home Screen 13 Security Credentials 14 NETGEAR Mobile App for Smartphones and Tablets Hotspot Web Page 23 Connect to Wi-Fi 23 Connect Using the Wi-Fi Password 24 Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web Page
  • Netgear AC797 | User Manual - Page 4
    Manage Wi-Fi Security 32 Change Wi-Fi Network Names and Passwords From the Mobile Hotspot Web Page 32 Change Wi-Fi Encryption Extend Battery Life 50 Adjust Wi-Fi Settings to Optimize Battery Life 50 Adjust Display Settings to Increase Battery Life Firmware 62 Update in Response to an Alert 63 4
  • Netgear AC797 | User Manual - Page 5
    back to the mobile hotspot web page 69 What do I do if I forget my admin login password 69 General Questions 69 Why isn't my battery charging 69 Why is the Signal Strength indicator always low 70 Why is the download or upload speed slow 70 The LCD screen is not lit. How do I know
  • Netgear AC797 | User Manual - Page 6
    AirCard 797 Mobile Hotspot Chapter 6 Troubleshooting View Alerts 75 SIM Not Installed 75 SIM Error - Check SIM 75 SIM Locked 75 Temperature-Related Alerts 76 Connection Alerts 76 Reset the Mobile Hotspot 78 Reset the Mobile Hotspot From the Mobile Hotspot 78 Reset the Mobile Hotspot From the
  • Netgear AC797 | User Manual - Page 7
    , or you can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this manual, you might need to update your firmware. This chapter provides an overview of mobile hotspot features, and instructions for how to set up your mobile
  • Netgear AC797 | User Manual - Page 8
    hotspot: 1. Slide the SIM card into the slot with the gold colored contacts facing down. 2. Ensure that the SIM card is seated securely. 3. Insert the battery. 4. Install the back cover. 5. Firmly close the back cover. Get Started 8 User
  • Netgear AC797 | User Manual - Page 9
    LED LCD screen. Micro USB charging port Figure 1. Mobile hotspot buttons and connectors The mobile hotspot comes with a micro USB charging cable. Get Started 9 User Manual
  • Netgear AC797 | User Manual - Page 10
    Using the Power Button The Power button is used to turn the NETGEAR Mobile Hotspot on or off and to choose which information screen to holding the Power button until the Factory Reset screen displays. Follow the onscreen instructions to complete the factory reset. • Select from a list and set Manual
  • Netgear AC797 | User Manual - Page 11
    your laptop or Wi-Fi device, open your Wi-Fi network connection manager. 3. Connect your device to the hotspot with the Wi-Fi name and password. Note: Your WiFi network name is different from this example. If guest Wi-Fi is enabled, press the power button again to reveal the guest
  • Netgear AC797 | User Manual - Page 12
    AirCard 797 Mobile Hotspot Recharge the Battery Your battery comes partially charged. To recharge your battery: 1. Connect the micro USB charging cable to your mobile hotspot : 1. Remove the back cover by lifting the corners. 2. Remove the battery. 3. Slide out the SIM card. Get Started 12 User
  • Netgear AC797 | User Manual - Page 13
    AirCard 797 Mobile Hotspot 4. Insert the replacement SIM card. 5. Insert the battery. 6. Install the back cover. Home Screen You can use the home screen icons to view the mobile hotspot's status, configure Wi-Fi settings, view data
  • Netgear AC797 | User Manual - Page 14
    network. Connected to a UMTS network. This indicates the battery is charging. This indicates the battery is fully charged. This indicates there are unread alerts. Security Credentials Three passwords are associated with the mobile hotspot: • Wi-Fi password. Use this to connect your computer or Wi-Fi
  • Netgear AC797 | User Manual - Page 15
    Admin Login is different for each AC797 device. See the label under the battery. The admin login password can be 5-31 characters. NETGEAR Mobile App for Smartphones and Tablets Download and use the complimentary NETGEAR computer's operating system detects the new device. Get Started 15 User Manual
  • Netgear AC797 | User Manual - Page 16
    to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. Get Started 16 User Manual
  • Netgear AC797 | User Manual - Page 17
    AirCard 797 Mobile Hotspot The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. Get Started 17 User Manual
  • Netgear AC797 | User Manual - Page 18
    2 Use Your Mobile Hotspot This chapter explains how to use your mobile hotspot. The chapter covers the following topics: • View New Messages From the Mobile Hotspot • View Messages From the Mobile Hotspot Web Page • Delete a Message From the Mobile Hotspot Web Page • View Alerts From the Mobile
  • Netgear AC797 | User Manual - Page 19
    are logged in as an administrator, the Messages option on the side menu indicates unread network messages. You can view SMS messages from your network service provider on the mobile hotspot web page. Use Your Mobile Hotspot 19 User
  • Netgear AC797 | User Manual - Page 20
    or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Messages. A list of messages displays
  • Netgear AC797 | User Manual - Page 21
    .168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. Follow the instructions in each alert to address the conditions that caused it to
  • Netgear AC797 | User Manual - Page 22
    the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case
  • Netgear AC797 | User Manual - Page 23
    hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Network Connection on page 22. Use Your Mobile Hotspot 23 User Manual
  • Netgear AC797 | User Manual - Page 24
    mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. Use Your Mobile Hotspot 24 User
  • Netgear AC797 | User Manual - Page 25
    and enter the device's WPS PIN. Your mobile hotspot and the Wi-Fi device communicate and establish the connection. Use Your Mobile Hotspot 25 User Manual
  • Netgear AC797 | User Manual - Page 26
    the Mobile Hotspot Web Page When all of your devices support 5 GHz WiFi, use 5 GHz WiFi for faster downloads. To turn on 5 GHz WiFi from the mobile administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-
  • Netgear AC797 | User Manual - Page 27
    / or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Wi-Fi > Options. Use Your Mobile
  • Netgear AC797 | User Manual - Page 28
    to the mobile hotspot, launch a web browser. 2. Enter http://mywebui.net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. Use Your Mobile Hotspot 28 User Manual
  • Netgear AC797 | User Manual - Page 29
    AirCard 797 Mobile Hotspot The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. 4. Click the down arrow next to Wi-Fi options. 5. To change the maximum number of devices that can connect to the Wi-
  • Netgear AC797 | User Manual - Page 30
    expands the range of the mobile hotspot. This setting uses more battery power than the Standard setting. 11. Specify advanced connection settings: can make minor changes to this value to try to alleviate the problem. • Fragmentation Threshold. The largest allowable size (in bytes) for a Manual
  • Netgear AC797 | User Manual - Page 31
    your Wi-Fi mobile hotspot without having to share your main Wi-Fi password. Guest Wi-Fi uses the same band (2.4 GHz or 5 GHz) as Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The
  • Netgear AC797 | User Manual - Page 32
    the mobile hotspot are disconnected when the mobile hotspot resets. Change Wi-Fi Network Names and Passwords From the Mobile Hotspot Web Page The main and guest Wi-Fi network names identify your Wi-Fi networks and are visible to other Wi-Fi-enabled devices. Use Your Mobile Hotspot 32 User Manual
  • Netgear AC797 | User Manual - Page 33
    can specify that the guest Wi-Fi password changes each time you enable guest Wi-Fi. To change network names and passwords from the mobile hotspot web page: administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-
  • Netgear AC797 | User Manual - Page 34
    Name and Wi-Fi Password fields as desired. 7. To create a new guest password each time you power must reconnect with the new name and password. Change Wi-Fi Encryption Settings For password. The default Admin Login is different for each AC797 device. See the label under the battery. The password
  • Netgear AC797 | User Manual - Page 35
    AirCard 797 Mobile Hotspot 4. Select Wi-Fi > Connect. 5. Click the Edit button for the main Wi-Fi or for the guest Wi-Fi network. Use Your Mobile Hotspot 35 User Manual
  • Netgear AC797 | User Manual - Page 36
    default. • WPA/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2 Personal AES whenever possible. • None. Anyone can access your Wi-Fi network without a password and you are responsible for charges incurred , using the new Wi-Fi credentials. Use Your Mobile Hotspot 36 User Manual
  • Netgear AC797 | User Manual - Page 37
    3 Manage Security For information about Wi-Fi security settings, see Manage Wi-Fi Security on page 32. The chapter covers the following topics: • Change the Mobile Hotspot Web Page Login Settings • Content Filter Levels • View, Block, or Unblock Connected Devices • Activate SIM Security • Enable
  • Netgear AC797 | User Manual - Page 38
    name for the mobile hotspot web page. You can also change the password to access the mobile hotspot web page. To change the login settings for the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive
  • Netgear AC797 | User Manual - Page 39
    . The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Security > Content Filters. The Content Filters page displays. 5. Select the Content Filters button. Manage Security 39 User Manual
  • Netgear AC797 | User Manual - Page 40
    . b. Complete the fields to create your OpenDNS account. c. Click the Sign Up button. 7. If you already have an OpenDNS account, enter the user name and password. 8. When prompted, select a Filter Level radio button. 9. Click the Save button. Your settings are saved. Manage Security 40 User
  • Netgear AC797 | User Manual - Page 41
    web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. unrestricted access to specific computers and devices. Manage Security 41 User Manual
  • Netgear AC797 | User Manual - Page 42
    web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. specific devices from connecting to the mobile hotspot. Manage Security 42 User Manual
  • Netgear AC797 | User Manual - Page 43
    hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. from connecting to your Wi-Fi network. Manage Security 43 User Manual
  • Netgear AC797 | User Manual - Page 44
    hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. A list of devices connected . The device is blocked from your network. Manage Security 44 User Manual
  • Netgear AC797 | User Manual - Page 45
    the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case- administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-
  • Netgear AC797 | User Manual - Page 46
    administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case- the SIM is blocked. If the SIM is blocked, contact your network service provider to receive a PUK number to unblock the SIM. Enable Port Forwarding Manual
  • Netgear AC797 | User Manual - Page 47
    web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. . 7. Click the Save button. Your settings are saved. Manage Security 47 User Manual
  • Netgear AC797 | User Manual - Page 48
    Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > Router > Port Filtering. 5. From the Port Filtering list, select one of the following: • Block List. Specific applications and services
  • Netgear AC797 | User Manual - Page 49
    4 Maintain Your Mobile Hotspot The chapter covers the following topics: • Extend Battery Life • View Details About Your Mobile Hotspot • Back Up and Restore Mobile Hotspot Settings • Configure Mobile Broadband • Enable DMZ • Set LAN Options • Update Mobile Hotspot Software and Firmware 49
  • Netgear AC797 | User Manual - Page 50
    longer the battery life). • Wi-Fi range. • Dual-band Wi-Fi (when all of your devices support 5 GHz Wi-Fi, dual-band Wi-Fi allows faster downloads but following Wi-Fi options to optimize battery life: • Adjust the display settings. See Adjust Display Settings to Increase Battery Life on page 51. •
  • Netgear AC797 | User Manual - Page 51
    . 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page hotspot web page displays. 3. Enter the administrator login password. Maintain Your Mobile Hotspot 51 User Manual
  • Netgear AC797 | User Manual - Page 52
    AirCard 797 Mobile Hotspot The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > About. Back Up and the same settings on all of your Maintain Your Mobile Hotspot 52 User Manual
  • Netgear AC797 | User Manual - Page 53
    password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > General > Software and Reset. 5. Click the Save button. By default, the file (export.cfg) is saved to your Downloads
  • Netgear AC797 | User Manual - Page 54
    . The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > General > Software and Reset. 5. Click the Choose File button. 6. Navigate to the location where the export.cfg file is stored
  • Netgear AC797 | User Manual - Page 55
    mobile hotspot enters factory reset mode and first displays the message, " , the mobile hotspot turns off instead of resetting. Configure Mobile Broadband You can configure mobile password. The default Admin Login is different for each AC797 device. See the label under the battery. The password
  • Netgear AC797 | User Manual - Page 56
    .net/or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. Maintain Your Mobile Hotspot 56 User
  • Netgear AC797 | User Manual - Page 57
    comes preconfigured with the access point name (APN) for your network service provider. The mobile hotspot checks the APN to determine the type administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive
  • Netgear AC797 | User Manual - Page 58
    > Mobile Broadband > APN. The APN screen displays. 5. Click the Add button. 6. Enter the name and password, if they are required for the network. 7. Select the network authentication mode: • None • PAP • CHAP if necessary: • None • IPV4 • IPV6 • IPV4V6 Maintain Your Mobile Hotspot 58 User Manual
  • Netgear AC797 | User Manual - Page 59
    and the roaming network does not support IPv6). 10. Click the Save password. The default Admin Login is different for each AC797 device. See the label under the battery. The password password. The default Admin Login is different for each AC797 device. See the label under the battery. The password
  • Netgear AC797 | User Manual - Page 60
    Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > Router > Basic. The Router Basic page displays. 5. Scroll down to display the DMZ section. Maintain Your Mobile Hotspot 60 User Manual
  • Netgear AC797 | User Manual - Page 61
    .net/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. Maintain Your Mobile Hotspot 61 User
  • Netgear AC797 | User Manual - Page 62
    by the Internet provider. 6. Click the Save button. Your settings are saved. Update Mobile Hotspot Software and Firmware The mobile hotspot automatically checks for new software or firmware updates once a week. If an update becomes available, the mobile hotspot displays an alert. You can also
  • Netgear AC797 | User Manual - Page 63
    hotspot software or firmware in response starts. When the the download completes, the alert changes Software Downloaded Over the Air From hotspot by downloading the software over password. The default Admin Login is different for each AC797 device. See the label under the battery. The password
  • Netgear AC797 | User Manual - Page 64
    home page displays. 4. Select Settings > General > Software and Reset. 5. If the Check for update button displays, click it to see if a new update is available. 6. If an update is available, click the Start Download button. The update downloads. 7. Click the Update now button to install the update
  • Netgear AC797 | User Manual - Page 65
    5 Frequently Asked Questions This chapter provides answers to possible questions about your mobile hotspot: • Questions About Connecting and Disconnecting Devices and Accessing the Internet • Questions About the Mobile Hotspot Web Page • General Questions 65
  • Netgear AC797 | User Manual - Page 66
    problems connecting to the mobile hotspot, try the following suggestions: • Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the battery sure that your micro SIM card is active and enabled with data services. • Wait one to two minutes for the mobile hotspot to initialize
  • Netgear AC797 | User Manual - Page 67
    the No Signal icon ( ) displays, make sure that you are in your network service provider's coverage area. Why can't my device access the mobile hotspot web page when fix are available at http://support.microsoft.com/kb/928233, or visit the Microsoft support website and search for knowledge
  • Netgear AC797 | User Manual - Page 68
    check micro SIM status, contact your wireless service provider. • If you use a prepaid password. The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > Mobile Broadband > APN. 5. Review
  • Netgear AC797 | User Manual - Page 69
    Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive, and the mobile hotspot web page URL is http://mywebui.net or http://192.168.1.1. If you changed the admin login password and can't remember the password that you created, you must reset
  • Netgear AC797 | User Manual - Page 70
    view of the sky (for example, near a window). Why is the download or upload speed slow? Data transfer speed depends on signal strength and sources like electrical generators or other mobile hotspot Wi-Fi devices. Review the following possibilities: • Check your signal strength and network Manual
  • Netgear AC797 | User Manual - Page 71
    in the following procedures, see the appropriate operating system documentation. Find the MAC address on a Windows 7, Vista , or XP device Frequently Asked Questions 71 User Manual
  • Netgear AC797 | User Manual - Page 72
    the routing hardware. 3. Select Advanced. 4. Select Ethernet. The Ethernet ID is displayed. This is the same as the MAC address. Frequently Asked Questions 72 User Manual
  • Netgear AC797 | User Manual - Page 73
    mobile hotspot. • Check the Wi-Fi band settings and consider using the 2.4 GHz band for increased compatibility with client devices. Frequently Asked Questions 73 User Manual
  • Netgear AC797 | User Manual - Page 74
    6 Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot. The chapter covers the following topics: • View Alerts • Reset the Mobile Hotspot 74
  • Netgear AC797 | User Manual - Page 75
    The default password is The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 5. Enter the micro SIM PIN when prompted. 6. Click the Save button. Your settings are saved. Troubleshooting 75 User Manual
  • Netgear AC797 | User Manual - Page 76
    failed 30 Activation rejected by GGSN 32 Service Option not supported 33 Service Option not subscribed 34 Service Option temporarily out of order 36 Regular deactivation 37 QoS not accepted 38 Network failure 39 Reactivation required 40 Feature not supported Troubleshooting 76 User Manual
  • Netgear AC797 | User Manual - Page 77
    263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout 266 PDP Inactivate Max Timeout 267 PDP Lower layer Error Troubleshooting 77 User Manual
  • Netgear AC797 | User Manual - Page 78
    Reset the Mobile Hotspot You can reset the mobile hotspot to the factory settings. This is useful if you forgot your admin login password for the mobile hotspot web page. If you reset The mobile hotspot web page displays. 3. Enter the administrator login password. Troubleshooting 78 User Manual
  • Netgear AC797 | User Manual - Page 79
    AirCard 797 Mobile Hotspot The default Admin Login is different for each AC797 device. See the label under the battery. The password is case-sensitive. The home page displays. 4. Select Settings > General > Software and Reset. 5. Click the Reset button. A message displays telling you that devices
  • Netgear AC797 | User Manual - Page 80
    A Specifications This appendix covers the following topics: • Battery Specifications • Display Specifications • Environmental Specifications • Mechanical Specifications • Mobile Band Specifications • Package Contents • Port Specifications • Security Specifications • WiFi Specifications 80
  • Netgear AC797 | User Manual - Page 81
    Battery specifications: • Removable Li-ion battery • Up to 11 hours of continuous usage Note: 11+ hour battery life is achieved by the following heaviest case: stream YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over 11 hours. Specifications 81 User Manual
  • Netgear AC797 | User Manual - Page 82
    AirCard 797 Mobile Hotspot Display Specifications The mobile router includes an 1.77 in. LCD display. Specifications 82 User Manual
  • Netgear AC797 | User Manual - Page 83
    dimensions Parameter Weight Length Width Thickness Dimension 78 g (2.75 oz) without battery, 136 g (4.80 oz) with battery 110 mm (4.33 in.) 68 mm (2.68 in.) 15.4 mm router package includes the following: • AirCard 797S Mobile Hotspot • Removable lithium ion battery Specifications 83 User Manual
  • Netgear AC797 | User Manual - Page 84
    provides one micro-USB 2.0 port. Security Specifications Supported security features: • Content filtering/Parental controls • Guest WiFi • WiFi security encryption • WiFi Protected Setup (WPS) • VPN pass-through • NAT firewall • Password protected administration UI Specifications 84 User Manual
  • Netgear AC797 | User Manual - Page 85
    AirCard 797 Mobile Hotspot WiFi Specifications WiFi support: • WiFi 802.11ac, 2x2 MIMO • Dual-Band 2.4/5 GHz, standalone or simultaneous • Multiple SSID/Guest WiFi Support • WPS (WiFi Protected Setup) Specifications 85 User Manual
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User Manual
AirCard 797 Mobile Hotspot
NETGEAR, Inc.
350 E. Plumeria Drive
October 2019
San Jose, CA 95134, USA
202-11987-01