Netgear BE27000 User Manual

Netgear BE27000 Manual

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  • Netgear BE27000 | User Manual - Page 1
    User Manual Whole Home Quad-Band Mesh WiFi 7 System Models Orbi WiFi 7 Router Model RBE971 Orbi WiFi 7 Satellite Model RBE970 October 2023 202-12665-02 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA
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    ce document en français canadien à https://www.netgear.com/support/download/. (If this product is sold in Canada, you can access this document in Canadian French at https://www.netgear.com/support/download/.) For regulatory compliance information including the EU Declaration of
  • Netgear BE27000 | User Manual - Page 3
    Whole Home Quad-Band Mesh WiFi 7 System Revision History Publication Part Publish Date Number Comments 202-12665-01 September 2023 First publication. 202-12665-02 October 2023 Removed references to Transmit Power Control and 6 GHz-only SSID functionality. Updated Sync button behavior and
  • Netgear BE27000 | User Manual - Page 4
    automatic Internet setup option 28 Log in to the Orbi router web interface 29 Change the language 30 Chapter 3 Specify Your Internet Settings Manually set up the Internet connection 32 Specify an Internet connection without a login 32 Specify an Internet connection that uses a login 34 Manage
  • Netgear BE27000 | User Manual - Page 5
    Whole Home Quad-Band Mesh WiFi 7 System Use auto detection for an IPv6 Internet connection 38 Use auto configuration for an IPv6 Internet connection...........39 Set up an IPv6 6to4 tunnel Internet connection 41 Set up an IPv6 pass-through Internet connection 43 Set up an IPv6 fixed Internet
  • Netgear BE27000 | User Manual - Page 6
    Update the router and satellite firmware 102 Check for firmware updates 102 Manage automatic firmware updates 103 Manually update firmware 103 Manually update satellite firmware 104 Manually update router firmware 105 Change the admin password 106 Enable admin password reset 107 Reset the
  • Netgear BE27000 | User Manual - Page 7
    Relay Chat.138 Chapter 9 Use OpenVPN to Access Your Network About VPN connections 141 LAN IP addressing in VPN networks 141 Enable OpenVPN service in the router 142 Install OpenVPN software on a VPN client 143 Install OpenVPN software on a Windows-based computer....144 Install OpenVPN software
  • Netgear BE27000 | User Manual - Page 8
    do not sync 154 You cannot log in to the router 154 You cannot access the Internet 155 Troubleshoot Internet browsing 156 Troubleshoot PPPoE 156 Troubleshoot WiFi connectivity 157 Troubleshoot your network using the ping utility 158 Test the LAN path to your router 158 Test the path
  • Netgear BE27000 | User Manual - Page 9
    7 connections to your Internet service and provides four WiFi radios that operate simultaneously: • One 2.4 GHz radio that supports IEEE 802.11ax with 1024- (model RBE970) extends the WiFi 7 signal throughout your home. This manual describes how to manage your Whole Home Quad-Band WiFi 7 Mesh System
  • Netgear BE27000 | User Manual - Page 10
    • Set up your satellite with a wired connection to your router For more information about the topics covered in this manual, visit the support website at netgear.com/support. NOTE: This manual might refer to the Orbi router (model RBE971) as the router and refer to the Orbi satellite (model RBE970)
  • Netgear BE27000 | User Manual - Page 11
    reliability by using multiple links concurrently For more information, visit the NETGEAR WiFi 7 page at netgear.com/home/discover/wifi7. Overview and Setup 11 User Manual
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    Sync button to connect a WPS device to the router. For more information, see WiFi connection using WPS on page 26. Overview and Setup 12 User Manual
  • Netgear BE27000 | User Manual - Page 13
    ports 1-4: You can connect a LAN device to each of the four Multi-Gigabit RJ-45 LAN ports, each of which support speeds up to 2.5 Gbps. 5. 10G Ethernet port: This Ethernet port provides a wired connection speed of up to 10 . Power is not supplied to the router - Overview and Setup 13 User Manual
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    default settings. The router is not connected to the Internet. The router is connected to the Internet and working normally. - Overview and Setup 14 User Manual
  • Netgear BE27000 | User Manual - Page 15
    the satellite to the router. For more information, see Sync your Orbi satellite with your Orbi router on page 19. Overview and Setup 15 User Manual
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    ports 1-2: You can connect a LAN device to each of the two Multi-Gigabit RJ-45 LAN ports, each of which support speeds up to 2.5 Gbps. 5. 10G Ethernet port: This Ethernet port provides a wired connection speed of up to 10 Gigabit on the front of the satellite. Overview and Setup 16 User Manual
  • Netgear BE27000 | User Manual - Page 17
    bottom of the router and satellite. Following is an example of what the router or satellite label might look like: Overview and Setup 17 User Manual
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    your Internet service provider (ISP) and modem support a speed of 10 Gbps, the router's Internet connection also functions at 10 Gbps. Otherwise, the Internet connection functions at the maximum speed that is supported by both cable that came with your router. Overview and Setup 18 User Manual
  • Netgear BE27000 | User Manual - Page 19
    cable that came in the box. A Cat 6 Ethernet cable is better suited to higher speeds. If your ISP or modem supports a speed of 1 Gbps, you can use a Cat 5E Ethernet cable. 6. (Optional) If your package comes with plug , see Place your Orbi satellite on page 19. Overview and Setup 19 User Manual
  • Netgear BE27000 | User Manual - Page 20
    turn blue or amber. If you have trouble syncing the satellies, you can troubleshoot the connection. For more information, see The backhaul. Your satellite and router also support Ethernet backhaul, which means that you can want WiFi service. 2. Connect an Ethernet cable to the 10G Ethernet port
  • Netgear BE27000 | User Manual - Page 21
    . Blue indicates that the router and satellite successfully synced and the wired connection between the router and satellite is good. Overview and Setup 21 User Manual
  • Netgear BE27000 | User Manual - Page 22
    backhaul connection. Internet Modem Router Satellite 1 Satellite 2 Figure 5. Daisy chain topology: Satellite 1 connected to router and satellite 2 connected to satellite 1 Overview and Setup 22 User Manual
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    to your Orbi router through an Ethernet switch. Internet Modem Router Satellite 1 Satellite 2 Switch Figure 6. Ethernet backhaul connection using a switch Overview and Setup 23 User Manual
  • Netgear BE27000 | User Manual - Page 24
    2 Connect to the Network and Access the Router This chapter contains the following sections: • Connect to the network • Types of logins • Set up and manage with the NETGEAR Orbi app • Use a web browser to access the router • Change the language 24
  • Netgear BE27000 | User Manual - Page 25
    , your mobile device must have iOS version 11 or later or Android version 10 or later. You can also manually find and select the Orbi router's WiFi network from your WiFi-enabled computer or mobile device. To find and are different. Connect to the Network and 25 Access the Router User Manual
  • Netgear BE27000 | User Manual - Page 26
    router is receiving power (its Power LED is lit). 2. Check the WPS instructions for your computer or WiFi device. 3. Press the Sync button on the The login that your Internet service provider (ISP) gave you logs you in to your Internet service. Your service provider gave you this login Manual
  • Netgear BE27000 | User Manual - Page 27
    information about the Orbi app, visit https://www.netgear.com/home/apps-services/orbi-app. NOTE: If you do not want to use the NETGEAR the WiFi credentials after setup. 4. Launch the Orbi app and follow the setup instructions. Use a web browser to access the router When you connect to the network
  • Netgear BE27000 | User Manual - Page 28
    assistant automatically checks to see if your router can connect to your Internet service. Use the automatic Internet setup option You can set up your router use a web browser to access the router and set up your router manually. Before you start the setup process, get your ISP information and make
  • Netgear BE27000 | User Manual - Page 29
    here link. The Welcome to Orbi page displays. 5. Follow the onscreen instructions. The router connects to the Internet. 6. If the browser does not display . • See Troubleshooting on page 152. If problems persist, register your NETGEAR product and contact NETGEAR technical support. Log in
  • Netgear BE27000 | User Manual - Page 30
    OK button to confirm this change. The page refreshes with the language that you selected. Connect to the Network and 30 Access the Router User Manual
  • Netgear BE27000 | User Manual - Page 31
    connection when you first access the router with a web browser. You can also customize or specify your Internet settings. This chapter contains the following sections: • Manually set up the Internet connection • Manage an IPv6 Internet connection • Change the MTU size 31
  • Netgear BE27000 | User Manual - Page 32
    Whole Home Quad-Band Mesh WiFi 7 System Manually set up the Internet connection You can view or change the router's Internet connection settings. Specify an Internet connection requires a domain name, type it in the Domain Name (If Required) field. Specify Your Internet Settings 32 User Manual
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    . 13. Click the Apply button. Your settings are saved. 14. Click the Test button to test your Internet connection. Specify Your Internet Settings 33 User Manual
  • Netgear BE27000 | User Manual - Page 34
    type the password that you use to log in to your Internet service. 9. If your ISP requires a service name, type it in the Service Name (if Required) field. 10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually Connect. 11. To change the number of minutes until the Internet
  • Netgear BE27000 | User Manual - Page 35
    . 15. Click the Apply button. Your settings are saved. 16. Click the Test button to test your Internet connection. Specify Your Internet Settings 35 User Manual
  • Netgear BE27000 | User Manual - Page 36
    many different types of IPv6 Internet connections for which you can specify the settings manually. Types of IPv6 Internet connections The router can support an IPv6 Internet connection through the following connection types: • Auto Detect: See Use auto detection for an IPv6 Internet connection
  • Netgear BE27000 | User Manual - Page 37
    name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced > IPv6. The IPv6 page displays. Specify Your Internet Settings 37 User Manual
  • Netgear BE27000 | User Manual - Page 38
    also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. Specify Your Internet Settings 38 User Manual
  • Netgear BE27000 | User Manual - Page 39
    Use DHCP Server: This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config: This is the default setting. This setting specifies how . 4. Select ADVANCED > Advanced > IPv6. Specify Your Internet Settings 39 User Manual
  • Netgear BE27000 | User Manual - Page 40
    Select an IP Address Assignment radio button: • Use DHCP Server: This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config: This is the default setting. 10. (Optional) Select the Enable RIPng check box. Specify Your Internet
  • Netgear BE27000 | User Manual - Page 41
    Generation (RIPng) on IPv6 Internet connections. RIPng is an extension of Routing Information Protocol (RIP) that supports IPv6. You might want to enable RIPng if you are an advanced user with a complex home that is acquired for the router's LAN (or Specify Your Internet Settings 41 User Manual
  • Netgear BE27000 | User Manual - Page 42
    • Use DHCP Server: This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config: This is the default setting. This setting specifies how the Apply button. Your settings are saved. Specify Your Internet Settings 42 User Manual
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    is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. 3. Enter the admin user name and password. Specify Your Internet Settings 43 User Manual
  • Netgear BE27000 | User Manual - Page 44
    configured for the IPv4 Internet connection on the Internet Setup page. (See Manually set up the Internet connection on page 32.) 7. Select an IP passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config: This is the default setting
  • Netgear BE27000 | User Manual - Page 45
    address is acquired, the field displays Not Available. 6. (Optional) In the User Class (If Required) field, enter a host name. Specify Your Internet Settings 45 User Manual
  • Netgear BE27000 | User Manual - Page 46
    • Use DHCP Server: This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config: This is the default setting. This setting specifies how the Apply button. Your settings are saved. Specify Your Internet Settings 46 User Manual
  • Netgear BE27000 | User Manual - Page 47
    address, type it in this field. b. In the Password field, enter the password for the IPv6 PPPoE ISP connection. Specify Your Internet Settings 47 User Manual
  • Netgear BE27000 | User Manual - Page 48
    ISP connection. If your ISP did not provide a service name, leave this field blank. NOTE: The default method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config: This is the default setting. Internet Settings 48 User Manual
  • Netgear BE27000 | User Manual - Page 49
    are assigned for use within the service provider's network. This mapping allows configuration, the router follows the RFC5969 standard, supporting two ways to establish a 6rd tunnel IPv6 6rd option information to establish the 6rd connection. • Manual Mode: Select 6rd. If the router receives option
  • Netgear BE27000 | User Manual - Page 50
    6rd (IPv6 Rapid Development) Configuration: The router detects the service provider's IPv4 network and attempts to establish an IPv6 6rd passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config: This is the default setting 50 User Manual
  • Netgear BE27000 | User Manual - Page 51
    unchanged unless one of these situations occurs: • You experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends changing the MTU setting Select ADVANCED > Setup > WAN Setup. Specify Your Internet Settings 51 User Manual
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    a value from 616 to 1500. 6. Click the Apply button. Your settings are saved. If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce in PPTP environments or with VPN. - Specify Your Internet Settings 52 User Manual
  • Netgear BE27000 | User Manual - Page 53
    4 Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Manage NETGEAR Armor • Network access control list 53
  • Netgear BE27000 | User Manual - Page 54
    and privacy tools. NETGEAR Armor can support features for your Windows-based computers information about NETGEAR Armor, visit netgear.com/home/services/armor/. You can manage NETGEAR Armor from the following applies: • You can either select or manually enter devices that you want to allow access to
  • Netgear BE27000 | User Manual - Page 55
    are allowed to connect, even if a device is on the list of blocked devices. 6. Click the Apply button. Control Access to the Internet 55 User Manual
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    currently not connected to the network, see Manage blocked devices currently not on the network on page 59. Control Access to the Internet 56 User Manual
  • Netgear BE27000 | User Manual - Page 57
    to the list of allowed devices not currently connected to the network as the list of allowed devices. Control Access to the Internet 57 User Manual
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    name is changed on the list of allowed devices. 10. Click the Apply button. Your settings are saved. Control Access to the Internet 58 User Manual
  • Netgear BE27000 | User Manual - Page 59
    Add Blocked Device page, click the Apply button. The device is added to the list of blocked devices. Control Access to the Internet 59 User Manual
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    name is changed on the list of blocked devices. 10. Click the Apply button. Your settings are saved. Control Access to the Internet 60 User Manual
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    5 Manage the WiFi Settings This chapter includes the following sections: • About the WiFi networks • Manage the settings for the main WiFi network • Manage the IoT WiFi settings • Set up a guest WiFi network • Change your region • Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio •
  • Netgear BE27000 | User Manual - Page 62
    in the 2.4 GHz, 5 GHz, and 6 GHz radio bands. The router supports automatic bandsteering between these three radio bands in the main WiFi network. The main network click the Apply button. To avoid this problem, use a computer with a wired connection to access the router. Manage the WiFi
  • Netgear BE27000 | User Manual - Page 63
    adjacent access points is four channels (for example, for the 2.4 GHz radio band, use Channels 1 and 5, or 6 and 10). Manage the WiFi Settings 63 User Manual
  • Netgear BE27000 | User Manual - Page 64
    in to the router and change the WiFi settings, the router automatically sends the new settings to the satellite(s). Manage the WiFi Settings 64 User Manual
  • Netgear BE27000 | User Manual - Page 65
    IoT WiFi radio band, change the IoT WiFi network name, and change the IoT WiFi password or security option. Manage the WiFi Settings 65 User Manual
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    one that you specified the first time that you logged in. The user name and password are case-sensitive. Manage the WiFi Settings 66 User Manual
  • Netgear BE27000 | User Manual - Page 67
    a safe place. 6. Click the Apply button. Your settings are saved. The router sends the new settings to the satellite. Manage the WiFi Settings 67 User Manual
  • Netgear BE27000 | User Manual - Page 68
    is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. 3. Enter the admin user name and password. Manage the WiFi Settings 68 User Manual
  • Netgear BE27000 | User Manual - Page 69
    reference. 10. Click the Apply button. Your settings are saved. The router sends the new settings to the satellite. Manage the WiFi Settings 69 User Manual
  • Netgear BE27000 | User Manual - Page 70
    20/40 coexistence allows a 20 MHz and 40 MHz channel width to be supported simultaneously. By default, 20/40 MHz coexistence is enabled on the 2.4 GHz to increase the WiFi speed on the 2.4 GHz radio to the maximum supported speed for the WiFi mode. 20/40 MHz coexistence does not apply to the
  • Netgear BE27000 | User Manual - Page 71
    setting is intended for WiFi testing.) CAUTION: Do not change the preamble mode unless directed by NETGEAR support or unless you are sure what the consequences are. An incorrect setting might disable the WiFi function that is connected to your Orbi network. Manage the WiFi Settings 71 User Manual
  • Netgear BE27000 | User Manual - Page 72
    the transmission power control: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. Manage the WiFi Settings 72 User Manual
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    one that you specified the first time that you logged in. The user name and password are case-sensitive. Manage the WiFi Settings 73 User Manual
  • Netgear BE27000 | User Manual - Page 74
    a WiFi access point that connects to a gateway or modem router that you already use for your Internet service. In this situation, you do not need to change the settings for the gateway or modem router. To Select the AP Mode radio button. The page adjusts. Manage the WiFi Settings 74 User Manual
  • Netgear BE27000 | User Manual - Page 75
    router while the Orbi router is in AP mode. • Enable fixed IP settings on this device (not recommended): Use this setting if you want to manually assign a specific IP address to the Orbi router while it is in AP mode. Using this option effectively requires advanced networking experience. NOTE: To
  • Netgear BE27000 | User Manual - Page 76
    6 Specify Network Settings This chapter includes the following sections: • View or change WAN settings • Manage the WAN preference • Manage Dynamic DNS • Set up a default DMZ server • Change the router's device name • Change the LAN IP or RIP settings • Use the router as a DHCP server • Disable the
  • Netgear BE27000 | User Manual - Page 77
    the following settings: • Disable Port Scan and DoS Protection: DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select this check or 1492 bytes for PPPoE connections. Change Specify Network Settings 77 User Manual
  • Netgear BE27000 | User Manual - Page 78
    If both your Internet service provider (ISP) and modem support a speed of 10 ISP or your modem supports. (1 Gbps is a connected to your Internet Service Provider (ISP). The connected to your Internet Service Provider (ISP). The you need a modem that supports Link Aggregation Control Protocol (LACP
  • Netgear BE27000 | User Manual - Page 79
    10G Ethernet port is available for a high-speed LAN connection. The 10G Internet port must remain connected to the modem. Specify Network Settings 79 User Manual
  • Netgear BE27000 | User Manual - Page 80
    on the modem. Manage Dynamic DNS Internet service providers (ISPs) assign numbers called IP you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home service provider whenever its IP address changes. When you access your Dynamic DNS account, the service
  • Netgear BE27000 | User Manual - Page 81
    192.168.x.x or 10.x.x.x), the Dynamic DNS service does not work because private addresses are not 5. Select the Use a Dynamic DNS Service check box. 6. In the Service Provider list, select NETGEAR. 7. Select Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. 14. To
  • Netgear BE27000 | User Manual - Page 82
    Dynamic DNS page displays. 5. Select the Use a Dynamic DNS Service check box. 6. In the Service Provider list, select your provider. 7. Select the Yes radio button Your settings are saved. 13. To verify that your Dynamic DNS service is enabled in the router, click the Show Status button. A message displays
  • Netgear BE27000 | User Manual - Page 83
    . The router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured in the Port Forwarding/Port Triggering page. Instead of discarding this traffic, you can specify that Specify Network Settings 83
  • Netgear BE27000 | User Manual - Page 84
    that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. 3. Enter the admin user name and password. Specify Network Settings 84 User Manual
  • Netgear BE27000 | User Manual - Page 85
    that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. 3. Enter the admin user name and password. Specify Network Settings 85 User Manual
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    select the version, if any: • Disabled: This is the default setting. • RIP-1: This RIP format is universally supported. It is adequate for most networks, unless you are using an unusual network setup. • RIP-2B: This RIP is the most secure option for RIPv2. Specify Network Settings 86 User Manual
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    Setup page displays. 5. If you previously disabled the DHCP server feature, select the Use Router as DHCP Server check box. Specify Network Settings 87 User Manual
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    that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. 3. Enter the admin user name and password. Specify Network Settings 88 User Manual
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    5. Clear the Use Router as DHCP Server check box. 6. Click the Apply button. 7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer and device IP addresses manually so that they can access the router. Manage reserved LAN IP addresses When you specify
  • Netgear BE27000 | User Manual - Page 90
    and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. Specify Network Settings 90 User Manual
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    only need to add static routes when you have more than one router or multiple IP subnets on your network. Specify Network Settings 91 User Manual
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    a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. Specify Network Settings 92 User Manual
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    your network and the destination. Usually, a setting of 2 or 3 works. 13. Click the Apply button. The static route is added. Specify Network Settings 93 User Manual
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    the one that you specified the first time that you logged in. The user name and password are case-sensitive. Specify Network Settings 94 User Manual
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    the Router Mode radio button. The page adjusts. 6. Click the Apply button. Your settings are saved and the router restarts. Specify Network Settings 95 User Manual
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    access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. If you use applications such as multiplayer gaming can significantly reduce network traffic. Specify Network Settings 96 User Manual
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    your ISP provides directions on how to set up a bridge for IPTV and Internet service, follow those directions. NOTE: This feature is only supported if the router is in router mode. Set up a bridge for a port group group for the router's Internet interface. Specify Network Settings 97 User Manual
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    device and the router's Internet port from being processed through the router's Network Address Translation (NAT) service. To configure a port group and enable the bridge: 1. Launch a web browser from a computer group for the router's Internet interface. Specify Network Settings 98 User Manual
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    IPTV device and the router's Internet port from being processed through the router's Network Address Translation (NAT) service. You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to each VLAN as described in the following table. Specify Network Settings 99 User Manual
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    . 10. Click the Add button. The VLAN tag group is added. 11. Click the Apply button. Your settings are saved. Specify Network Settings 100 User Manual
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    7 Mantain and Monitor Your Network This chapter describes the router settings for administering and maintaining your router and home network. The chapter includes the following sections: • Update the router and satellite firmware • Change the admin password • Enable admin password reset • Reset the
  • Netgear BE27000 | User Manual - Page 102
    firmware You can use the router web interface to check if new firmware is available and update your router and satellites, or you can manually update the firmware for your router and satellites. Check for firmware updates To check for new firmware and update your router and satellite: 1. Launch
  • Netgear BE27000 | User Manual - Page 103
    automatically updates to the latest firmware if it detects new firmware. You can disable the automatic updates if you prefer to update manually. To manage automatic firmware updates: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin
  • Netgear BE27000 | User Manual - Page 104
    the first Orbi device to finish updating before updating your next Orbi device. To manually update the firmware on your Orbi router and satellites, follow these high level steps: 1. Visit netgear.com/support and download the firmware for both your Orbi router and satellites. 2. Update the firmware
  • Netgear BE27000 | User Manual - Page 105
    page. Do not turn off the satellite. When the upload is complete, your satellite restarts. The update process typically takes about two minutes. Manually update router firmware We recommend that you update your router's firmware after you update the satellites' firmware. WARNING: Make sure that your
  • Netgear BE27000 | User Manual - Page 106
    you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Firmware Update > Manual Update. The Firmware Update page displays. 5. Click the Browse button. 6. Locate and select the router firmware file you downloaded. The firmware
  • Netgear BE27000 | User Manual - Page 107
    password reset feature so that you can reset the password if it is forgotten. This reset process is supported in Chrome, Safari, Firefox, Edge, and Internet Explorer. To enable password reset: 1. Launch a web > Administration > Set Password. Mantain and Monitor Your 107 Network User Manual
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    new admin password, set new security questions and answers, and click the NEXT button. Your settings are saved. Mantain and Monitor Your 108 Network User Manual
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    that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced > Web Services Management. The Web Services Management page displays. 5. Select the Always Use HTTPS to Access Router check box. 6. Click the Apply button. Your settings are
  • Netgear BE27000 | User Manual - Page 110
    BASIC Home page displays. 4. Click the ADVANCED tab. 5. In the Internet Port pane, click the Show Statistics button. Mantain and Monitor Your 110 Network User Manual
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    clear. - RxPkts: The number of packets received on this port since reset or manual clear. - Collisions: The number of collisions on this port since reset or manual clear. - Tx B/s: The current transmission (outbound) bandwidth used on the WAN and LAN ports. - Rx B/s: The current reception (inbound
  • Netgear BE27000 | User Manual - Page 112
    the computers that are connected to the router. • DNS Server: The IP address of the Domain Name Service server that provides translation of network names to IP addresses. • Lease Obtained: The date and time when is connected to your Orbi network. Mantain and Monitor Your 112 Network User Manual
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    from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. Mantain and Monitor Your 113 Network User Manual
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    Devices page You can change the connected device model and name that display on the Attached Devices page. Mantain and Monitor Your 114 Network User Manual
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    . You can also edit the information that displays on the Attached Devices page in the router web interface. Mantain and Monitor Your 115 Network User Manual
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    connection status between the satellite and router or another satellite. 5. To update this page, click the Refresh button. Mantain and Monitor Your 116 Network User Manual
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    from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. Mantain and Monitor Your 117 Network User Manual
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    time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Mantain and Monitor Your 118 Network User Manual
  • Netgear BE27000 | User Manual - Page 119
    Meter page displays. 5. Select the Enable Traffic Meter check box. 6. Select the Traffic volume control by radio button. Mantain and Monitor Your 119 Network User Manual
  • Netgear BE27000 | User Manual - Page 120
    to your Orbi network. 2. Enter orbilogin.com. A login window displays. 3. Enter the router admin user name and password. Mantain and Monitor Your 120 Network User Manual
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    to monitor data traffic. For more information, see View the Internet traffic volume and statistics on page 122. Mantain and Monitor Your 121 Network User Manual
  • Netgear BE27000 | User Manual - Page 122
    and to change the polling interval, click the Traffic Status button. The Traffic Status pop-up window displays. Mantain and Monitor Your 122 Network User Manual
  • Netgear BE27000 | User Manual - Page 123
    preferred NTP server: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. Mantain and Monitor Your 123 Network User Manual
  • Netgear BE27000 | User Manual - Page 124
    in the Primary NTP server field. 7. Click the Apply button. Your settings are saved. Set the time zone To set your time zone manually: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. 3. Enter the
  • Netgear BE27000 | User Manual - Page 125
    from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. Mantain and Monitor Your 125 Network User Manual
  • Netgear BE27000 | User Manual - Page 126
    BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays. 5. Click the ERASE button. Mantain and Monitor Your 126 Network User Manual
  • Netgear BE27000 | User Manual - Page 127
    Whole Home Quad-Band Mesh WiFi 7 System The factory default settings are restored. The user name is admin, the password is password, and the LAN IP address is 192.168.1.1. DHCP is enabled. Mantain and Monitor Your 127 Network User Manual
  • Netgear BE27000 | User Manual - Page 128
    8 Customize Internet Traffic Rules for Ports You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Manage port forwarding to a local server • Manage port triggering
  • Netgear BE27000 | User Manual - Page 129
    to a local server: 1. Decide which type of service, application, or game you want to provide. 2. of the computer on your network that will provide the service. The server computer must always use the same IP as the service type. 8. From the Service Name menu, select the service name. Customize
  • Netgear BE27000 | User Manual - Page 130
    must provide the service. 10. Click the Add button. The service displays in the table. Add a custom port forwarding service To add a custom service: 1. Find selected as the service type. 7. Click the Add Custom Service button. The Ports - Custom Services page displays. 8. In the Service Name field,
  • Netgear BE27000 | User Manual - Page 131
    settings are saved. The service is now in the table on the Port Forwarding / Port Triggering page. Edit a port forwarding service To edit a port forwarding service type. 6. In the table, select the radio button next to the service name. 7. Click the Edit Service button. The Ports - Custom Services
  • Netgear BE27000 | User Manual - Page 132
    of the following settings: • Service Name: Type the service name. • Protocol: Select the the Apply button. Your settings are saved. The service is changed in the table on the Port Forwarding service type. 6. In the table, select the radio button next to the service name. 7. Click the Delete Service
  • Netgear BE27000 | User Manual - Page 133
    2. On the Port Forwarding/Port Triggering page, configure the router to forward the HTTP service to the local address of your web server at 192.168.1.33. HTTP (port 3. (Optional) Register a host name with a Dynamic DNS service, and specify that name on the Dynamic DNS page of the router. Customize Internet
  • Netgear BE27000 | User Manual - Page 134
    needed and close the ports when they are no longer needed. Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to the Port Triggering radio button. Customize Internet Traffic Rules 134 for Ports User Manual
  • Netgear BE27000 | User Manual - Page 135
    service To edit a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window displays. 3. Enter the admin user name and password. Customize Internet Traffic Rules 135 for Ports User Manual
  • Netgear BE27000 | User Manual - Page 136
    service. 7. Click the Edit Service button. The Port Triggering Services page displays. 8. Change any of the following settings. • Service Name: Type the service name. • Service service. - Single address: This selection restricts the service Service Type: From the menu, select the service service
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    router detects no activity. This value is required because the router cannot detect when the application terminates. Customize Internet Traffic Rules 137 for Ports User Manual
  • Netgear BE27000 | User Manual - Page 138
    Triggering Portmap Table, select the radio button for the service. 7. Click the Delete Service button. Your settings are saved. The service is removed from the Port Triggering Portmap Table. Application destination port 6667, you must Customize Internet Traffic Rules 138 for Ports User Manual
  • Netgear BE27000 | User Manual - Page 139
    from its session table, and incoming traffic is no longer accepted on port numbers 33333 or 113. Customize Internet Traffic Rules 139 for Ports User Manual
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    use OpenVPN software to set up a VPN tunnel. The chapter contains the following sections: • About VPN connections • LAN IP addressing in VPN networks • Enable OpenVPN service in the router • Install OpenVPN software on a VPN client • Use VPN to access your Internet
  • Netgear BE27000 | User Manual - Page 141
    to connect with your router: • To use a DDNS service, register for a DDNS account with a host name. You use the host name to access your network. The router supports these DDNS accounts: NETGEAR, No-IP, and Dyn. For scheme than your router. Use OpenVPN to Access Your 141 Network User Manual
  • Netgear BE27000 | User Manual - Page 142
    VPN client devices (see Install OpenVPN software on a VPN client on page 143). 5. Select the Enable VPN Service check box. We recommend that you use the default TUN mode and TAP mode settings. (These settings determine how , but you must Use OpenVPN to Access Your 142 Network User Manual
  • Netgear BE27000 | User Manual - Page 143
    clients. 7. To change the TAP mode settings, do the following: • To change the TAP mode service type, select the UDP or TCP radio button. The default protocol for TAP mode is UDP. • To change the TAP download the configuration files after you Use OpenVPN to Access Your 143 Network User Manual
  • Netgear BE27000 | User Manual - Page 144
    Whole Home Quad-Band Mesh WiFi 7 System enable and configure OpenVPN service in the router (see Enable OpenVPN service in the router on page 142). NOTE: If you later sensitive. The BASIC Home page displays. 7. Select ADVANCED > Advanced > VPN Service. Use OpenVPN to Access Your 144 Network User
  • Netgear BE27000 | User Manual - Page 145
    box is selected. For more information about the VPN configuration for the router, see Enable OpenVPN service in the router on page 142. 9. Click the For Windows button to download the router's OpenVPN You need to have administrative privileges. Use OpenVPN to Access Your 145 Network User Manual
  • Netgear BE27000 | User Manual - Page 146
    Select ADVANCED > Advanced > VPN Service. The VPN Service page displays. 7. Make sure that the Enable VPN Service check box is selected. For computer, visit https://openvpn.net/vpn-server-resources/installation-guide-for-openvpn-connect-client-on-macos/. Install OpenVPN software on User Manual
  • Netgear BE27000 | User Manual - Page 147
    BASIC Home page displays. 5. Select ADVANCED > Advanced > VPN Service. The VPN Service page displays. 6. Make sure that the Enable VPN Service check box is selected. For more information about the VPN configuration for connection to your router. Use OpenVPN to Access Your 147 Network User Manual
  • Netgear BE27000 | User Manual - Page 148
    BASIC Home page displays. 5. Select ADVANCED > Advanced > VPN Service. The VPN Service page displays. 6. Make sure that the Enable VPN Service check box is selected. For more information about the VPN configuration howto_openvpn.aspx#android. Use OpenVPN to Access Your 148 Network User Manual
  • Netgear BE27000 | User Manual - Page 149
    service account to surf the web. Your router lets you use a VPN connection to access your own Internet service that doesn't support all the Internet services that you use use your home Internet service: 1. Launch a web Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service
  • Netgear BE27000 | User Manual - Page 150
    Internet service, you use the Internet service from to the Internet service for your home them from using the Internet service for your home network: Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service service service for your home network. 7. Click the Apply button
  • Netgear BE27000 | User Manual - Page 151
    Whole Home Quad-Band Mesh WiFi 7 System Your settings are saved. Use OpenVPN to Access Your 151 Network User Manual
  • Netgear BE27000 | User Manual - Page 152
    10 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your Orbi router or satellite. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. This chapter includes
  • Netgear BE27000 | User Manual - Page 153
    7 System Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network When you restart your computer to obtain an IP address automatically using DHCP. Some cable modem service providers require you to use the MAC address of the computer initially
  • Netgear BE27000 | User Manual - Page 154
    you are experiencing difficulty syncing the router and the satellites, we recommend that you move the problem satellites into the same room as the router during the sync. Then move the satellites to connect your computer to the Orbi router with an Ethernet cable. Troubleshooting 154 User Manual
  • Netgear BE27000 | User Manual - Page 155
    of the following: • Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. • If your ISP requires a login, the login name and password might be set incorrectly. Troubleshooting 155 User Manual
  • Netgear BE27000 | User Manual - Page 156
    address. - Configure your router to clone your computer's MAC address. Troubleshoot Internet browsing If your router can obtain an IP address but your computer , restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for
  • Netgear BE27000 | User Manual - Page 157
    an incorrect service name, user name, or password, or your ISP might be experiencing a provisioning problem. Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network. Troubleshoot WiFi connectivity If you are experiencing trouble connecting
  • Netgear BE27000 | User Manual - Page 158
    computer or mobile device support this standard? • Did your computer or WiFi device automatically connect to a different WiFi network in your area, such as a WiFi hotspot? Troubleshoot your network using the : Reply from < IP address >: bytes=32 time=NN ms TTL=xxx Troubleshooting 158 User Manual
  • Netgear BE27000 | User Manual - Page 159
    timed out If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections Check that the appropriate LEDs are on for your network devices. If is different from the network address of the remote device. Troubleshooting 159 User Manual
  • Netgear BE27000 | User Manual - Page 160
    a single computer connected to that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 160 User Manual
  • Netgear BE27000 | User Manual - Page 161
    A Factory Settings and Technical Specifications This appendix covers the following topics: • Factory settings for the Orbi router • Factory settings for the Orbi satellite • Technical specifications for the Orbi router • Technical specifications for the Orbi satellite 161
  • Netgear BE27000 | User Manual - Page 162
    and Canada GMT +10 for Australia GMT +9 for South Korea GMT +8 for China GMT +5:30 for India Disabled Factory Settings and Technical 162 Specifications User Manual
  • Netgear BE27000 | User Manual - Page 163
    Auto RF channel 5 GHz fronthaul Channel 48 RF channel 5 GHz backhaul Channel 157 RF channel 6 GHz Channel 69 - Factory Settings and Technical 163 Specifications User Manual
  • Netgear BE27000 | User Manual - Page 164
    HTTP port) in from the Internet) Outbound (communications going Enabled (all) out to the Internet) Access control Disabled Factory Settings and Technical 164 Specifications User Manual
  • Netgear BE27000 | User Manual - Page 165
    , and SMB 19V/3.16A 11.6 x 5.7 x 5.2 in (294 x 144 x 131 mm) 3.96 lb (1790 g) 0° to 40°C (32º to 104ºF) Factory Settings and Technical 165 Specifications User Manual
  • Netgear BE27000 | User Manual - Page 166
    encoding standards IEEE 802.11a/n/ac/ax/be 6 GHz-4K-QAM support Maximum number of connected 200 devices 2.4 GHz operating frequency range 2.412-2.462 GHz (US) 5 GHz operating frequency range 5.18-5.24 GHz and 5.745-5.825 GHz (US) Factory Settings and Technical 166 Specifications User Manual
  • Netgear BE27000 | User Manual - Page 167
    FCC Part 15, Subpart B, Class B IECS-003, Class B EN 55032, EN 55035, Class B AS/NZS CISPR 32, Class B Factory Settings and Technical 167 Specifications User Manual
  • Netgear BE27000 | User Manual - Page 168
    ax 2.4 GHz-1024-QAM support Radio 2 data encoding standards IEEE 802.11a/n/ac/ax/be 5 GHz-4K-QAM support Radio 3 data encoding standards IEEE 802.11a/n/ac/ax/be 5 GHz-4K-QAM support Radio 4 data encoding standards WPA3-Personal - Factory Settings and Technical 168 Specifications User Manual
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User Manual
Whole Home Quad-Band
Mesh WiFi 7 System
Models
Orbi WiFi 7 Router Model RBE971
Orbi WiFi 7 Satellite Model RBE970
NETGEAR, Inc.
350 E. Plumeria Drive
October 2023
San Jose, CA 95134, USA
202-12665-02