Netgear EAX12 User Manual
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- Netgear EAX12 | User Manual - Page 1
User Manual AX1600 4-Stream WiFi 6 Mesh Extender Model EAX12 February 2021 202-12192-01 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA - Netgear EAX12 | User Manual - Page 2
ce document en français canadien à https://www.netgear.com/support/download/. (If this product is sold in Canada, you can access this document in Canadian French at https://www.netgear.com/support/download/.) For regulatory compliance information including the EU Declaration of - Netgear EAX12 | User Manual - Page 3
Contents Chapter 1 Overview Unpack Your Extender 6 LEDs...7 Side panel 9 System Requirements 10 How the Extender Works 10 Chapter 2 Get started Install the WiFi extender 12 Place the extender and apply power 12 Connect to an existing WiFi network 12 Connect with the Nighthawk app 13 Connect - Netgear EAX12 | User Manual - Page 4
extender firmware 58 Check for new firmware and update the extender 58 Manually upload firmware to the extender 59 Restart the extender from the extender web interface 60 Turn the LEDs On or Off 61 Chapter 5 FAQs and troubleshooting FAQs...64 Find the Extender's IP address 65 Cannot Connect to - Netgear EAX12 | User Manual - Page 5
the following topics: • Unpack Your Extender • LEDs • Side panel • System Requirements • How the Extender Works Note: For more information about the topics covered in this manual, visit the support website at support.netgear.com. 5 - Netgear EAX12 | User Manual - Page 6
AX1600 4-Stream WiFi 6 Mesh Extender Unpack Your Extender Your package contains an extender only. Figure 1. Extender package contents Overview 6 User Manual - Netgear EAX12 | User Manual - Page 7
AX1600 4-Stream WiFi 6 Mesh Extender LEDs The following table describes the LEDs. Figure 2. Front panel Overview 7 User Manual - Netgear EAX12 | User Manual - Page 8
is set up with WiFi security (either WPA, WPA2, or WPA3 WiFi security). • Off. The extender network is set up without WiFi security. Overview 8 User Manual - Netgear EAX12 | User Manual - Page 9
settings. 3. Ethernet port. Use an Ethernet cable to connect the Gigabit Ethernet RJ-45 LAN port to a device that has a LAN Ethernet port. Overview 9 User Manual - Netgear EAX12 | User Manual - Page 10
its network name (SSID). The extender must do each of these jobs so that both ends of the bridge are in place. Overview 10 User Manual - Netgear EAX12 | User Manual - Page 11
2 Get started This chapter covers the following topics: • Install the WiFi extender • Place the extender and apply power • Connect to an existing WiFi network • Use the extender in access point mode • Connect a device to the extender network • Log in to the extender after installation • Run the - Netgear EAX12 | User Manual - Page 12
your router's WiFi netowrk using one of these methods: • Connect with the Nighthawk app. The Nighthawk app guides you through the connection process. For more information, see Connect with the Nighthawk app on page 13. with the NETGEAR installation assistant on page 17. Get started 12 User Manual - Netgear EAX12 | User Manual - Page 13
the router until the Router Link LED lights green. 9. Reconnect your computer or mobile device to the new extended WiFi network. Get started 13 User Manual - Netgear EAX12 | User Manual - Page 14
WPS button on your WPS-enabled device, check the instructions or online help that came with that device. Some older equipment cannot use WPS. Note: WPS does not support WEP network security or a hidden SSID network. If the extender closer to the router and try again. Get started 14 User Manual - Netgear EAX12 | User Manual - Page 15
Link LED lights amber or red, move the extender closer to the router and try again. Note: If your router supports the 5 GHz band and your extender didn't connect to that band, repeat the WPS process. 3. Unplug your extender for its 2.4 GHz and 5 GHz extended networks. Get started 15 User Manual - Netgear EAX12 | User Manual - Page 16
WiFi network Example extender WiFi names (if the extender connects to the 5 GHz router WiFi network only) MyWiFiExample-5G MyWiFiExample-5G Get started 16 User Manual - Netgear EAX12 | User Manual - Page 17
the router until the Router Link LED lights green. 9. Reconnect your computer or mobile device to the new extended WiFi network. Get started 17 User Manual - Netgear EAX12 | User Manual - Page 18
server. 6. Return to the NETGEAR installation assistant and follow the prompts to finish setting up your extender as an access point. Get started 18 User Manual - Netgear EAX12 | User Manual - Page 19
device to the extender network using WPS For help with the WPS button on your WPS-enabled device, check the instructions or online help that came with that device. Some older equipment cannot use WPS. To connect to the extender to view or change the extender's settings. Get started 19 User Manual - Netgear EAX12 | User Manual - Page 20
information about how to find your extender's IP address, see Find the Extender's IP address on page 65. A login page displays. Get started 20 User Manual - Netgear EAX12 | User Manual - Page 21
AX1600 4-Stream WiFi 6 Mesh Extender 3. Enter your admin user name and password and click the LOG IN button. The Status page displays. 4. Click the SMART SETUP button. 5. Follow the prompts. Get started 21 User Manual - Netgear EAX12 | User Manual - Page 22
3 Extender Network Settings This chapter covers the following topics: • Enable or disable the One WiFi Name feature • Enable or disable Smart Connect • Enable or disable MU-MIMO • Enable or disable WiFi 6 • View connected devices • View WiFi settings • Change the WiFi network name • Turn off the - Netgear EAX12 | User Manual - Page 23
.1.3/) For more information about how to find your extender's IP address, see Find the Extender's IP address on page 65. Extender Network Settings 23 User Manual - Netgear EAX12 | User Manual - Page 24
Connect. You can only enable Smart Connect if your extender's 2.4 GHz and 5 GHz WiFi networks use the same network name. Extender Network Settings 24 User Manual - Netgear EAX12 | User Manual - Page 25
in the Network Name (SSID) and WiFi Password fields on this page. 7. Click the SAVE button. Your settings are saved. Extender Network Settings 25 User Manual - Netgear EAX12 | User Manual - Page 26
clients that are MU-MIMO-capable transfer data at the same time. For MU-MIMO to function, WiFi clients must support MU-MIMO, and they must be connected to a 5 GHz WiFi band. This feature is enabled by default, Click the SAVE button. Your settings are saved. Extender Network Settings 26 User Manual - Netgear EAX12 | User Manual - Page 27
button. • Disable the WiFi 6. To disable WiFi 6, select the No radio button. 7. Click the SAVE button. Your settings are saved. Extender Network Settings 27 User Manual - Netgear EAX12 | User Manual - Page 28
displays. 5. Select Settings > Connected Devices. The Connected Devices page displays. The devices connected to the extender displays on the page. Extender Network Settings 28 User Manual - Netgear EAX12 | User Manual - Page 29
did not enable the One WiFi Name feature, enter http://www.mywifiext.net/ in the address field of the browser. Extender Network Settings 29 User Manual - Netgear EAX12 | User Manual - Page 30
. You can turn off the SSID broadcast to create a hidden WiFi network. To connect to a hidden network you must know its SSID and password and manually enter them. To turn off the SSID broadcast to create a hidden network: 1. Launch a web browser from a computer or mobile device that is connected to - Netgear EAX12 | User Manual - Page 31
did not enable the One WiFi Name feature, enter http://www.mywifiext.net/ in the address field of the browser. Extender Network Settings 31 User Manual - Netgear EAX12 | User Manual - Page 32
or 5 GHz WiFi speed is changeable based on which extender backhaul connection is used to connect to the root AP. Extender Network Settings 32 User Manual - Netgear EAX12 | User Manual - Page 33
displays. 6. In the 2.4 GHz Network or 5 GHz Network section, select a speed from the WiFi Speed menu. 7. Click the SAVE button. Extender Network Settings 33 User Manual - Netgear EAX12 | User Manual - Page 34
page displays. 4. If your browser displays the Menu icon , click it. The extender menu displays. 5. Select Do More > Guest Network. Extender Network Settings 34 User Manual - Netgear EAX12 | User Manual - Page 35
[TKIP] + WPA2-PSK [AES]. Use this option only if your guest network includes older devices that do not support WPA2. However, this modes limits the operation of the guest WiFi network in the 2.4 GHz radio band to 54 , a user must enter this password. Extender Network Settings 35 User Manual - Netgear EAX12 | User Manual - Page 36
use the PIN method, you must know the PIN of the WiFi device that you are trying to connect. WPS supports WPA and WPA2 WiFi security. If your extender network is open (no WiFi security is set), connecting with WPS / in the address field of the browser. Extender Network Settings 36 User Manual - Netgear EAX12 | User Manual - Page 37
to the extender's WiFi network, you must know the PIN of the WiFi device that you are trying to connect. Extender Network Settings 37 User Manual - Netgear EAX12 | User Manual - Page 38
that the WiFi device is connected to the extender's WiFi network, select Settings > Connected Devices. The WiFi device displays onscreen. Extender Network Settings 38 User Manual - Netgear EAX12 | User Manual - Page 39
Settings > Connected Devices. The Connected Devices page displays. 6. In the WiFi Devices section, select the Enable Access Control check box. Extender Network Settings 39 User Manual - Netgear EAX12 | User Manual - Page 40
displays the Menu icon , click it. The extender menu displays. 5. Select Do More > Access Schedule. The Access Schedule page displays. Extender Network Settings 40 User Manual - Netgear EAX12 | User Manual - Page 41
your browser displays the Menu icon , click it. The extender menu displays. 5. Select Settings > Wireless. The WiFi Settings page displays. Extender Network Settings 41 User Manual - Netgear EAX12 | User Manual - Page 42
displays. 5. Select Settings > Wireless. The WiFi Settings page displays. 6. Scroll down and click the IP Address heading. The page expands. Extender Network Settings 42 User Manual - Netgear EAX12 | User Manual - Page 43
LOG IN button. The Status page displays. 4. If your browser displays the Menu icon , click it. The extender menu displays. Extender Network Settings 43 User Manual - Netgear EAX12 | User Manual - Page 44
, performance is enhanced. If all your devices and your WiFi router support only the 2.4 GHz band, or all your devices and your WiFi router support only the 5 GHz band, do not enable FastLane Technology. To activate , click it. The extender menu displays. Extender Network Settings 44 User Manual - Netgear EAX12 | User Manual - Page 45
router. Use this mode if the devices that you want to use for gaming and streaming support the 5 GHz band, but your WiFi router supports the 2.4 GHz band. • Router to Extender in 5 GHz only and Extender-to-Device in of your WiFi devices to the extender. Extender Network Settings 45 User Manual - Netgear EAX12 | User Manual - Page 46
for your extender's 2.4 GHz and 5 GHz networks is the same.) 7. Enable the router's MAC filter, wireless access control, or ACL. Extender Network Settings 46 User Manual - Netgear EAX12 | User Manual - Page 47
name and password • Turn password protection off and on • Recover a forgotten user name or password • Automatically adjust for daylight saving time • Manually set the extender clock • Set your time zone • Back up and manage the extender configuration • Back up the configuration settings • Restore - Netgear EAX12 | User Manual - Page 48
a new password in the New Password field and the Verify Password field. 8. Select questions and enter the answers. Maintain and monitor the 48 extender User Manual - Netgear EAX12 | User Manual - Page 49
browser displays the Menu icon , click it. The extender menu displays. 5. Select Settings > Password. The Password page displays. Maintain and monitor the 49 extender User Manual - Netgear EAX12 | User Manual - Page 50
set up your login credentials again. See Return the extender to its factory default settings on page 56. Maintain and monitor the 50 extender User Manual - Netgear EAX12 | User Manual - Page 51
. 6. Select the Automatically adjust for daylight savings time check box. 7. Click the SAVE button. Your settings are saved. Maintain and monitor the 51 extender User Manual - Netgear EAX12 | User Manual - Page 52
, click it. The extender menu displays. 5. Select Do More > Access Schedule. The Access Schedule page displays. 6. In the Extender Clock section, select the Manual radio button. 7. To specify the time, complete the fields or click the Sync Clock button to synchronize the extender time to the time on - Netgear EAX12 | User Manual - Page 53
, select the Automatically adjust for daylight savings time check box. 8. Click the SAVE button. Your settings are saved. Maintain and monitor the 53 extender User Manual - Netgear EAX12 | User Manual - Page 54
, click it. The extender menu displays. 5. Select Settings > Other. The Other Settings page displays. 6. Click the BACKUP button. Maintain and monitor the 54 extender User Manual - Netgear EAX12 | User Manual - Page 55
, click it. The extender menu displays. 5. Select Settings > Other. The Other Settings page displays. 6. Click the BROWSE button. Maintain and monitor the 55 extender User Manual - Netgear EAX12 | User Manual - Page 56
to the extender until it finishes restarting! The extender resets and restarts. This process takes about one minute. Maintain and monitor the 56 extender User Manual - Netgear EAX12 | User Manual - Page 57
. 7. Confirm your decision. The extender returns to its factory settings and restarts. This process takes about one minute. Maintain and monitor the 57 extender User Manual - Netgear EAX12 | User Manual - Page 58
Mesh Extender Update the extender firmware You can log in to the extender and check to see if new firmware is available, or you can manually load a specific firmware version to your extender. Check for new firmware and update the extender Unless you changed the settings in the Firmware Update page - Netgear EAX12 | User Manual - Page 59
firmware to the extender If you want to upload a specific firmware version, follow these instructions. To manually upload a firmware file to your extender: 1. Download the firmware file for your extender Locate and select the new firmware file. Maintain and monitor the 59 extender User Manual - Netgear EAX12 | User Manual - Page 60
button. The Status page displays. 4. If your browser displays the Menu icon , click it. The extender menu displays. Maintain and monitor the 60 extender User Manual - Netgear EAX12 | User Manual - Page 61
the LEDs on, select the ON radio button. • To turn the LED off, select the OFF radio button. Maintain and monitor the 61 extender User Manual - Netgear EAX12 | User Manual - Page 62
AX1600 4-Stream WiFi 6 Mesh Extender 7. Click the SAVE button. Your settings are saved. Maintain and monitor the 62 extender User Manual - Netgear EAX12 | User Manual - Page 63
5 FAQs and troubleshooting This chapter contains the following topics: • FAQs • Find the Extender's IP address • Cannot Connect to the Extender • Cannot Join a WiFi Network and Receive an Error Message • Cannot access mywifiext.net • Cannot connect to extender using the Nighthawk app 63 - Netgear EAX12 | User Manual - Page 64
launched a browser but I don't see the NETGEAR installation assistant. What should I do? Try these troubleshooting steps: • Relaunch the web browser and enter http://www.mywifiext.net/ in the address field. • a forgotten user name or password on page 50. FAQs and troubleshooting 64 User Manual - Netgear EAX12 | User Manual - Page 65
, see your router's documentation. Note: The following instructions might not apply to your NETGEAR router. For more information, see your NETGEAR router's user manual. To log in to your router and find your in the list and note your extender's IP address. FAQs and troubleshooting 65 User Manual - Netgear EAX12 | User Manual - Page 66
, or cannot get an IP address from the WiFi router, Smart Setup displays a message to notify you that the extender is not configured. FAQs and troubleshooting 66 User Manual - Netgear EAX12 | User Manual - Page 67
set up your extender, see Connect with the NETGEAR installation assistant on page 17 and follow the instructions. • Launch a web browser and enter the extender's default IP address, which is 192.168.1.250 more information, see your computer's documentation. FAQs and troubleshooting 67 User Manual - Netgear EAX12 | User Manual - Page 68
and access your extender settings. If the Nighthawk app is unable to connect to your extender, try these troubleshooting tips: • If you're setting up your extender for the first time, make sure your mobile router dashboard, and then tap the extender icon. FAQs and troubleshooting 68 User Manual - Netgear EAX12 | User Manual - Page 69
6 Supplemental Information This appendix covers the following topics: • Factory Default Settings • Technical and Environmental Specifications 69 - Netgear EAX12 | User Manual - Page 70
conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead lower actual data throughput rate. Supplemental Information 70 User Manual - Netgear EAX12 | User Manual - Page 71
: 90% maximum relative humidity, noncondensing Interface • Local: One 10/100/1000 Mbps Ethernet port • 802.11a/b/g/n/ac/ax and 802.11k Supplemental Information 71 User Manual
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User Manual
AX1600 4-Stream WiFi 6 Mesh Extender
Model EAX12
NETGEAR, Inc.
350 E. Plumeria Drive
February 2021
San Jose, CA 95134, USA
202-12192-01