Netgear RAX38 User Manual

Netgear RAX38 Manual

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  • Netgear RAX38 | User Manual - Page 1
    User Manual Nighthawk AX4 4-Stream AX3000 WiFi Router Model RAX38 July 2020 202-12137-01 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA
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    accéder à ce document en français canadien à https://www.netgear.com/support/download/. (If this product is sold in Canada, you can access this document in Canadian French at https://www.netgear.com/support/download/.) For regulatory compliance information including the EU Declaration of Conformity
  • Netgear RAX38 | User Manual - Page 3
    manage your router with the Nighthawk app 19 Change the language 20 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 22 Manually set up the Internet connection 22 Specify an Internet connection without a login 22 Specify an Internet connection that uses a login 24 Specify
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    from the blocked list 45 Prevent blocking on a trusted computer 45 Manage network access control lists 46 Schedule when to block Internet sites and services 47 Set up security event email notifications 48 Chapter 5 Manage Network Settings View or change the WAN settings 51 Set up a default DMZ
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    Dynamic QoS 82 Enable or disable the automatic QoS database update...........83 Manually update the dynamic QoS database 83 Improve network connections with Universal Plug and Play........84 Wi-Fi Multimedia Quality of Service 85 Enable or disable AX WiFi 86 Enable or disable Smart Connect
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    account 128 Register your router with ReadyCLOUD 128 Chapter 11 Use VPN to Access Your Network Set up a VPN connection 131 Specify VPN Service in the Router 131 Install OpenVPN Software 132 Install OpenVPN Software on Your Windows Computer.......132 Install OpenVPN Software on Your Mac Computer
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    the Port Forwarding Rule..........148 Port Triggering 148 Add a Port Triggering Service 149 Enable Port Triggering 150 Application Example: Port Triggering for Internet Relay Chat port triggering 150 Chapter 13 Troubleshooting Quick tips 153 Sequence to restart your network 153 Check the power
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    router • Top panel LEDs and buttons • Rear panel • Router label • Position your router • Cable your router For more information about the topics covered in this manual, visit the support website at netgear.com/support. 8
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    panel LEDs and buttons The status LEDs and two buttons are located on the top panel of the router. Figure 2. Top view Hardware Setup 9 User Manual
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    switch on the rear panel is moved to the Off position, all the LEDs except the Power LED are turned off. Hardware Setup 10 User Manual
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    off the router LEDs. The Power LED stays lit even if the LED On/Off switch is in the Off position. Hardware Setup 11 User Manual
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    • Place the router away from large metal surfaces, large glass surfaces, insulated walls, and items such as these: - Solid metal door Hardware Setup 12 User Manual
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    : If your Internet connection does not require a modem, connect your main Ethernet cable to the yellow Internet port on the router. Hardware Setup 13 User Manual
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    Nighthawk AX4 4-Stream AX3000 WiFi Router 3. Connect the power adapter to your router and plug the power adapter into an outlet. 4. Press the Power On/Off button on the rear panel of the router. The router's Power LED lights solid green when the router is ready. Hardware Setup 14 User Manual
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    2 Connect to the Network and Access the Router You can connect to the router's WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. The chapter contains the following sections: • Connect to the network • Types of
  • Netgear RAX38 | User Manual - Page 16
    . To use WPS to connect to the WiFi network: 1. Make sure that the router is receiving power (its Power LED is lit). 2. Check the WPS instructions for your WPS-enabled device. 3. Press the WPS button on the router. Connect to the Network and 16 Access the Router User
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    WPS button or follow its instructions for WPS connections. Your WPS router label. • NETGEAR account login. The free NETGEAR account that you need router can connect to your Internet service. Automatic Internet Setup You can set router and set up your router manually. Before you start the setup process
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    the information needed to connect to the Internet. For DSL service, you might need the following information to set up your . 4. Follow the onscreen instructions. The router connects to the Internet. 5. If the browser does not display the NETGEAR installation assistant, do the following User Manual
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    connect to the Internet, do the following: a. Review your settings. Make sure that you selected the 156. If problems persist, register your NETGEAR product and contact NETGEAR Technical Support. Log or http://192.168.1.1. The procedures in this manual use http://www.routerlogin.net. A login window
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    OK button to confirm this change. The page refreshes with the language that you selected. Connect to the Network and 20 Access the Router User Manual
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    when you first access the router web interface. You can also customize and manually specify your Internet settings. This chapter contains the following sections: • Use the Internet Setup Wizard • Manually set up the Internet connection • Specify IPv6 Internet connections • Manage the MTU size
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    Setup Wizard page displays. 5. Select the Yes radio button. If you select the No radio button, you are taken to the Internet Setup page (see Manually set up the Internet connection on page 22). 6. Click the Next button. The Setup Wizard searches your Internet connection for servers and protocols to
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    Address. Enter the MAC address that you want to use. 11. Click the Apply button. Your settings are saved. Specify Your Internet Settings 23 User Manual
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    Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot service. 9. If your ISP requires a service name, type it in the Service Name (if Required) field. 10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually
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    Apply button. Your settings are saved. 16. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 156. Specify IPv6 The BASIC Home page displays. Specify Your Internet Settings 25 User Manual
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    not use PPPoe or DHCP, or is not fixed, but is IPv6, select Auto Config. Your Internet service provider (ISP) can provide this information. 6. Click the Apply button. Your settings are saved. Requirements menu, select Auto Detect. The page adjusts. Specify Your Internet Settings 26 User Manual
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    • Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the settings for the IPv6 connection. Specify Your Internet Settings 27 User Manual
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    Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. • Auto Config. This is the default setting. This setting specifies how the Select an IPv6 Filtering radio button: Specify Your Internet Settings 28 User Manual
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    a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. Specify Your Internet Settings 29 User Manual
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    configured for the IPv4 Internet connection on the Internet Setup page. (See Manually set up the Internet connection on page 22.) 7. Select an IP passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. • Auto Config. This is the default setting
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    name for the IPv4 ISP here. For example, if your ISP's mail server is mail.xxx.yyy.zzz, type Specify Your Internet Settings 31 User Manual
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    Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how Setup > IPv6. The IPv6 page displays. Specify Your Internet Settings 32 User Manual
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    for the ISP connection. 8. In the Service Name field, enter a service name. If your ISP did not provide a service name, leave this field blank. Note: The more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default Manual
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    . Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here. Specify Your Internet Settings 34 User Manual
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    devices but some IPv6 systems might not support the DHCv6 client function. • Auto service provider's IPv4 network. 6rd uses the service provider's own IPv6 address service provider's network and is under direct control of the service provider. The IPv6 service for use within the service provider's network. This
  • Netgear RAX38 | User Manual - Page 36
    , the router follows the RFC5969 standard, supporting two ways to establish a 6rd tunnel option information to establish the 6rd connection. • Manual mode. Select 6rd Tunnel. If the router receives Development) Configuration. The router detects the service provider's IPv4 network and attempts to
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    passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. • Auto Config. This is the default setting experience problems connecting to your Internet service, and the technical support of either the Internet service provider (ISP) or NETGEAR recommends
  • Netgear RAX38 | User Manual - Page 38
    , secure login pages, or FTP or POP servers. If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing that do not use PPPoE or VPN and is the default value for NETGEAR routers, adapters, and switches. Used in PPPoE environments. Maximum size to User Manual
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    Nighthawk AX4 4-Stream AX3000 WiFi Router The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays. 5. In the MTU Size field, enter a value from 64 to 1500. 6. Click the Apply button. Your settings are saved. Specify Your Internet Settings 39 User Manual
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    allow or block access to the Internet • Use keywords to block Internet sites • Manage network access control lists • Schedule when to block Internet sites and services • Set up security event email notifications 40
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    devices not currently connected to the network • View list of blocked devices not currently connected to the network Control Access to the Internet 41 User Manual
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    blocking according to a schedule that you set. For more information, see Schedule when to block Internet sites and services on page 47. • Always. Turn on keyword blocking all the time, independent of the Schedule page. 6. ://www.badstuff.com/xxx.html. Control Access to the Internet 42 User Manual
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    .gov. • Enter a period (.) to block all Internet browsing access. 7. Click the Add Keyword button. The keyword is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button. Keyword blocking takes effect. Control Access to the Internet 43 User
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    port number, enter that number in both fields. To find out which port numbers the service or application uses, you can contact the publisher of the application, ask user groups or newsgroups, or search on the Internet. 9. Select a filtering option: Control Access to the Internet 44 User Manual
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    for a range of computers with consecutive IP addresses on your network. • All lP Addresses. Block services for all computers on your network. 10. Click the Add button. Your settings are saved. Delete . See Manage reserved LAN IP addresses on page 57. Control Access to the Internet 45 User Manual
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    are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Access Control. The Access Control page displays. Control Access to the Internet 46 User Manual
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    displays. 4. Select ADVANCED > Security > Schedule. The Schedule page displays. 5. Specify when to block keywords and services: • Days to Block. Select the check box for each day that you want to block the keywords, or your time zone from the menu. Control Access to the Internet 47 User Manual
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    of router activity. The log records router activity and security events such as attempts to access blocked sites or services. To set up email notifications: 1. Launch a web browser from a computer or mobile device that is leave the default port number. Control Access to the Internet 48 User Manual
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    memory. If the router cannot email the log and the log buffer fills, the router overwrites the log. Control Access to the Internet 49 User Manual
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    5 Manage Network Settings The router comes ready for WiFi, Ethernet, and USB connections. You can customize the router's network settings. We recommend that you install the router and connect it to the Internet before you change its network settings. This chapter contains the following sections: •
  • Netgear RAX38 | User Manual - Page 51
    the following settings: • Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select this check box and accept a call through the router. Manage Network Settings 51 User Manual
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    traffic from the Internet that is not a response to one of your local computers or a service that you configured on the Port Forwarding/Port Triggering page. Instead of discarding this traffic, you can > Setup > WAN Setup. The WAN Setup page displays. Manage Network Settings 52 User Manual
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    server. The router's default LAN IP configuration is as follows: • LAN IP address. 192.168.1.1 • Subnet mask. 255.255.255.0 Manage Network Settings 53 User Manual
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    Only. The router incorporates the RIP information that it receives. b. Select the RIP version: • Disabled. This is the default setting. • RIP-1. This format is universally supported. It is adequate for most networks, unless you are using an unusual network setup. Manage Network Settings 54 User
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    > LAN Setup. The LAN Setup page displays. 5. Make sure that the Use Router as DHCP Server check box is selected. Manage Network Settings 55 User Manual
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    logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. Manage Network Settings 56 User Manual
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    as DHCP Server check box. 6. Click the Apply button. Your settings are saved. 7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that the computers can access the router. Manage reserved LAN IP addresses When you specify
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    to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. Manage Network Settings 58 User Manual
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    . 7. Within two minutes, go to the WPS-enabled device and use its WPS software to connect to the WiFi network. Manage Network Settings 59 User Manual
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    the SSID or other WiFi security settings, you are disconnected when you click the Apply button. To avoid this problem, use a computer with a wired connection to access the router. To specify basic WiFi settings: 1. Launch a on your computer or mobile device. Manage Network Settings 60 User Manual
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    is the one that you specified the first time you logged in. The user name and password are case-sensitive. Manage Network Settings 61 User Manual
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    %. This allows your router to give you whole home WiFi coverage. If you don't need whole home WiFi coverage, and Manage Network Settings 62 User Manual
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    to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. Manage Network Settings 63 User Manual
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    type of security enables WiFi devices that support WPA2 to join the router's WiFi WiFi devices do not detect WPA2 and support only WPA. If your network includes This type of security enables WiFi devices that support either WPA or WPA2 to join the router's WiFi devices that support WPA3 to join the
  • Netgear RAX38 | User Manual - Page 65
    enable and configure the guest WiFi network for each WiFi band. The router simultaneously supports the 2.4 GHz band for 802.11n, 802.11g, and 802.11b devices 2.4 GHz guest WiFi network SSID. NETGEAR-Guest • 5 GHz guest WiFi network SSID. NETGEAR-5G-Guest By default, these networks are 65 User Manual
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    GHz SSID is NETGEAR-Guest. The default 5 GHz SSID is NETGEAR-5G-Guest. devices do not detect WPA2 and support only WPA. Select WPA2-Personal network includes older devices that do not support WPA2, select WPA-Personal [TKIP] + of security enables WiFi devices that support either WPA or WPA2 to join
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    security standard, uses SAE encryption, and is more secure than WPA2. If all devices on your guest WiFi network support WPA3, we recommend that you use this type of security. To use WPA3 security, in the Password (Network Key a LAN connection to the router. Manage Network Settings 67 User Manual
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    on the WiFi radio. Select the Enable Wireless Router Radio check box. 6. Click the Apply button. Your settings are saved. Manage Network Settings 68 User Manual
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    saved. Specify WPS settings Wi-Fi Protected Setup (WPS) lets you join the WiFi network without typing the WiFi password. Manage Network Settings 69 User Manual
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    be disabled when the router detects suspicious attempts to break into the router's WiFi settings by using the router's PIN through WPS. You can manually enable the PIN function by selecting the Enable Router's PIN check box. 6. (Optional) Select or clear the Keep Existing Wireless Settings check box
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    mode. • Use fixed IP settings on this device (not recommended). Use this setting if you want to manually assign a specific IP address to this router while it is in AP mode. Using this option effectively requires your browser and type http://www.routerlogin.net. Manage Network Settings 71 User Manual
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    new VLAN tag groups to the bridge. Note: If your ISP provides instructions for how to set up a bridge for IPTV and Internet service, follow those instruction. Set up a bridge for a port group If the devices that are group radio button. The page expands. Manage Network Settings 72 User Manual
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    IPTV device and the router's Internet port from being processed through the router's network address translation (NAT) service. You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to each the Enable VLAN/Bridge group check box. Manage Network Settings 73 User Manual
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    service provider. Use this feature only if you subscribe to an IPTV service and your IPTV service port requires an IP address within the Internet service provider's network (intranet address). You can connected through WiFi, the home router also must support the bridging of the WAN port to the WiFi
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    when a static route is needed, consider the following case: • Your main Internet access is through a cable modem to an ISP. Manage Network Settings 75 User Manual
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    Add button. The page adjusts. 6. In the Route Name field, type a name for this static route (for identification purposes only). Manage Network Settings 76 User Manual
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    Routes. The Static Routes page displays. 5. In the table, select the radio button for the route. 6. Click the Edit button. Manage Network Settings 77 User Manual
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    implicit beamforming Implicit beamforming means that the router can use information from WiFi clients that support beamforming to improve the WiFi signal. To enable or disable implicit beamforming: 1. Launch 3. Enter the router admin user name and password. Manage Network Settings 78 User Manual
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    Settings page displays. 5. Scroll down below the WPS Settings section and select or clear the Enable AIRTIME FAIRNESS check box. Manage Network Settings 79 User Manual
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    settings are saved. If you connected over WiFi to the network, you are disconnected from the network and must reconnect. Manage Network Settings 80 User Manual
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    such as Internet gaming, high-definition video streaming, and VoIP communication. By default, the router uses Wi-Fi Multimedia Quality of Service (WMM QoS). This chapter contains the following sections: • Use Dynamic QoS to optimize Internet traffic management • Improve network connections with
  • Netgear RAX38 | User Manual - Page 82
    Router Use Dynamic QoS to optimize Internet traffic management Dynamic Quality of Service (QoS) helps improve your router's Internet traffic management capabilities through better Click the Take a Speedtest button. Speedtest determines your Internet bandwidth. Optimize Performance 82 User Manual
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    update The router uses a QoS database of the most popular applications and services to implement Dynamic QoS. By default, the router automatically updates this database. You can turn off this feature and manually update the database. To enable or disable the automatic Dynamic QoS database update
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    Nighthawk AX4 4-Stream AX3000 WiFi Router To manually update the Dynamic QoS database: 1. Launch a web browser from a network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. If you use applications such
  • Netgear RAX38 | User Manual - Page 85
    information in the UPnP Portmap Table, click the Refresh button. Wi-Fi Multimedia Quality of Service Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic over the WiFi link. WMM QoS background. For an application to receive the Optimize Performance 85 User Manual
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    WMM must be enabled for both it and the client running that application. Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category, which receives a scheduling. AX WiFi is enabled by default. Optimize Performance 86 User Manual
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    connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. Optimize Performance 87 User Manual
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    turns on Smart Connect and clearing this check box turns off Smart Connect. 6. Click the Apply button. Your settings are saved. Optimize Performance 88 User Manual
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    7 Manage Your Router This chapter describes the router settings for administering and maintaining your router and home network. The chapter contains the following sections: • Update the router firmware • Change the admin password • Enable admin password recovery • Recover the admin password • View
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    Stream AX3000 WiFi Router Update the router firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for new firmware and update the router The router firmware (routing software) is stored in flash memory
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    firmware automatically, follow these instructions. Note: We recommend that you connect a computer to the router using an Ethernet connection to upload the firmware. To manually upload a firmware file to your router: 1. Download the firmware for your router from the NETGEAR Download Center, save it
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    interface. We recommend that you enable password recovery so that you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers but not in the Safari browser. To enable password recovery: 1. Launch a web browser from a computer
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    to your security questions. 7. Click the Continue button. A window opens and displays your recovered password. 8. Click the Login again button. Manage Your Router 93 User Manual
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    that the Internet connection is fine and no problems exist. For a WiFi network, the network is enabled and secured. • A red icon indicates that configuration problems exist for the Internet connection or the connection that requires your attention occurred. Manage Your Router 94 User Manual
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    elapsed since this port acquired the link. - Poll Interval. The interval at which the statistics are updated on this page. Manage Your Router 95 User Manual
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    provides the TCP/IP configuration for all the computers that are connected to the router. • DNS Server. The IP address of the Domain Name Service server that provides translation of network names to IP addresses. • Lease Obtained. The date and time when the lease was obtained. • Lease Expires. The
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    . 7. To clear the log entries, click the Clear Log button. 8. To email the log immediately, click the Send Log button. Manage Your Router 97 User Manual
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    monitor the volume of Internet traffic that passes through the router Internet port. You can set limits for traffic volume. Manage Your Router 98 User Manual
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    the following to occur when the limit is attained: • The Internet LED blinks. • The Internet connection is disconnected and disabled. Manage Your Router 99 User Manual
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    the location that you specified. Erase the settings CAUTION: This process erases all settings that you configured in the router. Manage Your Router 100 User Manual
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    . The Backup Settings page displays. 5. Click the Browse button to find and select the .cfg file. 6. Click the Restore button. Manage Your Router 101 User Manual
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    management. Note: For enhanced security, restrict access to as few external IP addresses as practical. Select one of the following: Manage Your Router 102 User Manual
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    interface. Choose a number from 1024 to 65535, but do not use the number of any common service port. The default is 8443, which is a common alternate for HTTP. 8. Click the Apply button device, visit https://www.netgear.com/home/apps-services/nighthawk-app/. Manage Your Router 103 User Manual
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    the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Manage Your Router 104 User Manual
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    button. The Power LED starts blinking. When the reset is complete, the router restarts. This process takes about two minutes. Manage Your Router 105 User Manual
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    the browser, click a link, or load a new page. Do not turn off the router. Wait until the router finishes restarting. Manage Your Router 106 User Manual
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    a network folder on a USB storage device • Edit a network folder on a USB storage device • Safely remove a USB storage device For more information about ReadySHARE features, visit netgear.com/readyshare. 107
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    and hard drives. For the most up-to-date list of USB devices that the router supports, visit kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list. Some USB external hard drives and network (LAN). Share USB Storage Devices 108 Attached to the Router User Manual
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    dialog box. 5. Click the OK button. A window automatically opens and displays the USB storage device. Share USB Storage Devices 109 Attached to the Router User Manual
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    , see Enable access control to allow or block access to the Internet on page 41. Share USB Storage Devices 110 Attached to the Router User Manual
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    router for centralized, continuous, and automatic backup. The following operating systems support ReadySHARE Vault: • Windows 10 • Windows 8.1 • Windows 8 • your local area network (LAN). 3. Download ReadySHARE Vault from netgear.com/readyshare and install it on each Windows-based computer. 4. Manual
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    For more instructions about backing up your computer with Time Machine, see the Apple support site. during backup using Time Machine. The router supports GUID or MBR partitions. To format your USB . The Partition schemes display. 8. Select the GUID Partition Table or Master Boot Record radio button.
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    amount of data, see Prepare to back up a large amount of data on page 113. Share USB Storage Devices 113 Attached to the Router User Manual
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    the setup is complete, the Mac automatically schedules a full backup. You can back up immediately. Share USB Storage Devices 114 Attached to the Router User Manual
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    password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Functions > ReadySHARE Storage. Share USB Storage Devices 115 Attached to the Router User Manual
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    . If a single device is attached to the USB port, the radio button is selected automatically. Share USB Storage Devices 116 Attached to the Router User Manual
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    the first time that you logged in. The user name and password are case-sensitive. Share USB Storage Devices 117 Attached to the Router User Manual
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    Remove USB Device button. This takes the device offline. 7. Physically disconnect the USB storage device. Share USB Storage Devices 118 Attached to the Router User Manual
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    9 Use the Router as a Media Server This chapter contains the following sections: • Specify ReadyDLNA media server settings • Set Up the Router to Work With TiVo 119
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    DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR media players. To specify media server settings: 1. Launch a web box to enable this device to act as a media server. • Enable TiVo support. Select this check box if you want to play ReadyNAS media on your TiVo User Manual
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    router. The TiVo must be on the same network as the router. This feature supports the following file formats: • Video. See and play mpeg1, and mpeg2 files. Server (Settings) page displays. 5. Make sure that the Enable TiVo support check box is selected. 6. If you changed the settings, click the
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    10 Use Dynamic DNS to Access USB Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access USB devices attached to the router's USB ports when you're not home. This chapter contains the following sections: • Set up and manage Dynamic DNS • Set up FTP access through
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    If your ISP assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x), the Dynamic DNS service does not work because private addresses are not routed on the Internet. Set up FTP access through the Internet Dynamic DNS to Access USB 123 Storage Devices Through the Internet User Manual
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    FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings. See Set up a new Dynamic DNS account on page 125. Note: The router supports only basic DDNS, and the login and DNS to Access USB 124 Storage Devices Through the Internet User Manual
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    . 10. In the Password (6-32 characters) field, type the password for your account. 11. Click the Register button. 12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS account that you already created If you already created a Dynamic DNS account with
  • Netgear RAX38 | User Manual - Page 126
    a Dynamic DNS Service check box. 6. From the Service Provider menu, account. 9. Depending on the type of service, specify either the user name of the the user name for your account. • NETGEAR account. In the Email field, type To verify that your Dynamic DNS service is enabled in the router, click
  • Netgear RAX38 | User Manual - Page 127
    use FTP to share files on a USB device connected to the router. Use Dynamic DNS to Access USB 127 Storage Devices Through the Internet User Manual
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    devices, and iOS mobile devices. For more information about setting up ReadyCLOUD, see the ReadyCLOUD for Routers User Manual, which is available online at downloadcenter.netgear.com. Create a ReadyCLOUD account To create a ReadyCLOUD account: 1. Launch a web browser from a computer or mobile device
  • Netgear RAX38 | User Manual - Page 129
    This change is required for ReadyCLOUD to remotely access the USB storage device. 8. After registration, visit readycloud.netgear.com. 9. Click the Sign In link, enter your ReadyCLOUD user name and password, and click the DNS to Access USB 129 Storage Devices Through the Internet User Manual
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    (VPN). This chapter explains how to set up and use VPN access. The chapter contains the following sections: • Set up a VPN connection • Specify VPN Service in the Router • Install OpenVPN Software • Use a VPN Tunnel on Your Windows Computer • Use VPN to Access the Router's USB Device and Media • Use
  • Netgear RAX38 | User Manual - Page 131
    account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn. If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x or 10.x.x.x) that never changes to your
  • Netgear RAX38 | User Manual - Page 132
    more information, see Specify VPN Service in the Router on page 131. 7. Click the For Windows button to download the OpenVPN configuration files. 8. Visit openvpn.net/index.php/download/community-downloads.html to download the OpenVPN client utility. Use VPN to Access Your Network 132 User Manual
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    click the I Agree button. 13. Leave the check boxes selected as shown, and click the Next button. Use VPN to Access Your Network 133 User Manual
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    C:\Program files\OpenVPN\config\ by default. 18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN: a. On your computer, go to the Networks page. If you are using Windows 10, select Control Panel name TAP-Windows Adapter. Use VPN to Access Your Network 134 User Manual
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    name (not its device name) to NETGEAR-VPN. If you do not change Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service -guide-for-openvpn-connect-client-on-
  • Netgear RAX38 | User Manual - Page 136
    Setup > VPN Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service in the Router on to your router. Use VPN to Access Your Network 136 User Manual
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    Setup > VPN Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service in the Router on when the VPN tunnel is Use VPN to Access Your Network 137 User Manual
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    in to your router. • Use Windows file manager to access the router's USB device and download files. Use VPN to Access Your Network 138 User Manual
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    when you're away from home. You might want to do this if you travel to a geographic location that doesn't support all the Internet services that you use at home. For example, your Netflix account might work at home but not in a different country. Use VPN to Access Your Network 139 User Manual
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    clients to use your home Internet service: 1. Launch a web browser > VPN Service. The VPN page displays. 5. Select the Enable VPN Service radio button using a local Internet service, you use the Internet service from your home network. network, not to the Internet service for your home network. If you
  • Netgear RAX38 | User Manual - Page 141
    VPN access to your Internet service. See Set Up VPN Client Internet Access in the Router on page 140. 2. On your computer, launch the OpenVPN application. The OpenVPN icon displays in the Windows taskbar. 3. Right-click the icon and select Connect. Use VPN to Access Your Network 141 User Manual
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    Nighthawk AX4 4-Stream AX3000 WiFi Router 4. When the VPN connection is established, launch your Internet browser. Use VPN to Access Your Network 142 User Manual
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    12 Manage Port Forwarding and Port Triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter contains the following sections: • Manage Port Forwarding to a Local Server • Port Triggering 143
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    the service that you want to add is not in the menu, create a custom service. See Add a Custom Port Forwarding Service on page 145. 10. In the Server IP Address field, enter the IP address of the computer that will provide the service. Manage Port Forwarding and 144 Port Triggering User Manual
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    Leave the Port Forwarding radio button selected as the service type. 7. Click the Add Custom Service button. The Ports - Custom Service page displays. 8. In the Service Name field, enter a descriptive name. 9. From Ending Port field. Manage Port Forwarding and 145 Port Triggering User Manual
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    type. 6. In the table, select the radio button next to the service name. 7. Click the Edit Service button. The Ports - Custom Services page displays. 8. Change the settings as needed. 9. Click the Apply button. Your settings are saved. Manage Port Forwarding and 146 Port Triggering User Manual
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    address of 192.168.1.33. 2. On the Port Forwarding/Port Triggering page, configure the router to forward the HTTP service to the local address of your web server at 192.168.1.33. HTTP (port 80) is the standard protocol typically changes. Manage Port Forwarding and 147 Port Triggering User Manual
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    such as instant messaging, or remote assistance (a feature in Windows XP), enable Universal Plug and Play (UPnP). Manage Port Forwarding and 148 Port Triggering User Manual
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    Service To add a port triggering service: Service button. 7. In the Service Name field, type a descriptive service name. 8. From the Service this service. • Single address restricts the service to a particular computer. 9. From the Service Type the Apply button. The service is now in the Portmap
  • Netgear RAX38 | User Manual - Page 150
    port triggering, you can tell the router, "When you initiate a session with destination port 6667, you must Manage Port Forwarding and 150 Port Triggering User Manual
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    from its session table and incoming traffic is no longer accepted on port numbers 33333 or 113. Manage Port Forwarding and 151 Port Triggering User Manual
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    to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: • Quick tips • Troubleshoot with the LEDs • You
  • Netgear RAX38 | User Manual - Page 153
    Nighthawk AX4 4-Stream AX3000 WiFi Router Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network If you must restart your network, follow this set up to obtain an IP address automatically using DHCP. Troubleshooting 153 User Manual
  • Netgear RAX38 | User Manual - Page 154
    recovery instructions, or help with a hardware problem, contact Technical Support at netgear.com/support. LEDs never turn off When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay on, this indicates a fault within the router. Troubleshooting 154
  • Netgear RAX38 | User Manual - Page 155
    the router to its factory settings. If the error persists, a hardware problem might be the cause. Contact Technical Support at netgear.com/support. Internet or Ethernet LAN port LEDs are off If the Internet LED or Caps Lock is off when you enter this information. Troubleshooting 155 User Manual
  • Netgear RAX38 | User Manual - Page 156
    router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration. You network. 2. Select an external site such as https://www.netgear.com/. Troubleshooting 156 User Manual
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    obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP) might require a login program. Ask , and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.
  • Netgear RAX38 | User Manual - Page 158
    block Internet access when the traffic limit is reached, you can resume Internet access. If your Internet service provider (ISP) sets a usage limit, they might charge you for the overage. • Your computer but the old settings might be in the web browser's cache. Troubleshooting 158 User Manual
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    Troubleshoot WiFi connectivity If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem enabled.) • Does your WiFi device support the security that you are using the WiFi signal? Troubleshoot your network using reply. You can easily troubleshoot a network using the
  • Netgear RAX38 | User Manual - Page 160
    you see this message: Request timed out If the path is not functioning correctly, one of the following problems might be occurring: • Wrong physical connections For a wired connection, make sure that the numbered LAN port the LAN path to your router on page 159. Troubleshooting 160 User Manual
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    a single computer connected to that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 161 User Manual
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    14 Supplemental Information This chapter includes technical information about your router. The chapter covers the following topics: • Factory Settings on page 163 • Technical Specifications on page 164 162
  • Netgear RAX38 | User Manual - Page 163
    starting IP address 192.168.1.2 DHCP ending IP address 192.168.1.254 Time adjusted for daylight saving Disabled time SNMP Disabled Supplemental Information 163 User Manual
  • Netgear RAX38 | User Manual - Page 164
    FCC Part 15 Class B EN 55022 (CISPR 22), Class B C-Tick N10947 LAN Compatible with 10BASE-T, 100BASE-TX, 1000BASE-T, or RJ-45 Supplemental Information 164 User Manual
  • Netgear RAX38 | User Manual - Page 165
    security Auto Rate Sensing IEEE 802.11ax 2.4GHz 1024 QAM support IEEE 802.11ax 5.0GHz 160MHz 1024 QAM support Limited by the amount of WiFi network traffic generated by , including network traffic volume and building construction. NETGEAR makes no representations or warranties about this product's
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User Manual
Nighthawk AX4
4-Stream AX3000 WiFi Router
Model RAX38
NETGEAR, Inc.
350 E. Plumeria Drive
July 2020
San Jose, CA 95134, USA
202-12137-01