Netgear WAC104-AC1200 User Manual

Netgear WAC104-AC1200 Manual

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  • Netgear WAC104-AC1200 | User Manual - Page 1
    802.11ac Wireless Access Point Model WAC104 User Manual January 2018 202-11698-04 350 E. Plumeria Drive San Jose, CA 95134 USA
  • Netgear WAC104-AC1200 | User Manual - Page 2
    Wireless Access Point Model WAC104 Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources
  • Netgear WAC104-AC1200 | User Manual - Page 3
    and Monitor the Traffic Update the Firmware of the Access Point 34 Check for New Firmware and Update the Access Point 34 Manually Upload New Firmware and Update the Access Point 35 Manage the Configuration File of the Access Point 36 Back Up the Settings 36 Restore the Settings 37 Recover
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    Power LED Is Off 64 Power LED Remains Blinking Green 64 WiFi LED Is Off 65 Troubleshoot the WiFi Connectivity 65 Troubleshoot Internet Browsing 65 You Cannot Log In to the Access Point 66 Changes Are Not Saved 66 Troubleshoot Your Network Using the Ping Utility 67 Test the LAN Path to Your
  • Netgear WAC104-AC1200 | User Manual - Page 5
    Overview of the Access Point The NETGEAR 802.11ac Wireless Access Point Model WAC104, in this manual referred to as the access point, supports dual-band concurrent operation at 2.4 GHz and 5 GHz with combined throughput of 1.2 Gbps (300 Mbps at 2.4 GHz and 867 Mbps at 5 GHz). The access point can be
  • Netgear WAC104-AC1200 | User Manual - Page 6
    Access Point Model WAC104 Unpack the Access Point The package contains the access point, Ethernet cable, power adapter (localized to the country of sale), and installation guide. Figure 1. WAC104 package contents Top Panel With LEDs The status LEDs are located on the top panel of the access point
  • Netgear WAC104-AC1200 | User Manual - Page 7
    802.11ac Wireless Access Point Model WAC104 Table 1. LED descriptions (Continued) LED WiFi LAN back panel contains the following components: • WPS button. Press the WPS button to join the access point's WiFi network without typing the WiFi password. For more information, see Wi-Fi Protected Setup
  • Netgear WAC104-AC1200 | User Manual - Page 8
    802.11ac Wireless Access Point Model WAC104 Position the Antennas Although you can swivel the antennas in any direction, for best performance, we recommend that you position the access point's antennas perpendicular to each other, that is, at a 90-degree angle. Figure 3. Examples of recommended
  • Netgear WAC104-AC1200 | User Manual - Page 9
    in Your Network This chapter describes how you can install and access the access point in your network. The chapter contains the following sections: • Position Your Access Point on page 10 • Set Up and Connect the Access Point to Your Router or DHCP Server on page 11 • Connect and Log In to the
  • Netgear WAC104-AC1200 | User Manual - Page 10
    802.11ac Wireless Access Point Model WAC104 Position Your Access Point The access point lets you access your network anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending
  • Netgear WAC104-AC1200 | User Manual - Page 11
    Wireless Access Point Model WAC104 Set Up and Connect the Access Point to Your Router or DHCP Server The access point functions as a WiFi access point and LAN switch for Internet access but does not provide routing services such as NAT and does not include a DHCP server. Basically, the access point
  • Netgear WAC104-AC1200 | User Manual - Page 12
    802.11ac Wireless Access Point Model WAC104 Connect and Log In to the Access Point for Initial Configuration After you set up the access point, you can use several methods to connect and log in to the access point for initial configuration. You can use WiFi to connect your WiFi-enabled computer or
  • Netgear WAC104-AC1200 | User Manual - Page 13
    802.11ac Wireless Access Point Model WAC104 Connect Over Ethernet Using a Computer Connected to the Same Network The following procedure assumes that your network includes a DHCP server (or router that functions as a DHCP server) and that the access point and the computer are on the same network. By
  • Netgear WAC104-AC1200 | User Manual - Page 14
    802.11ac Wireless Access Point Model WAC104 5. Enter the access point user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The Home page displays. 6. Customize the access point settings for your network environment. 7. After
  • Netgear WAC104-AC1200 | User Manual - Page 15
    802.11ac Wireless Access Point Model WAC104 The user name is admin. The default password is password. The user name and password are case-sensitive. The Home page displays a dashboard that lets you see the status of your access point at a glance. You can click the IP Settings, Wireless Settings (2.
  • Netgear WAC104-AC1200 | User Manual - Page 16
    Recovery We recommend that you enable password recovery if you change the password for the access point user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser. To set
  • Netgear WAC104-AC1200 | User Manual - Page 17
    802.11ac Wireless Access Point Model WAC104 A login window opens. 3. Enter the access point user name and password. The the menu, select the time zone for the area in which the access point operates. 6. If the access point is in an area that observes daylight saving time, select the Automatically
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    (LAN). A message might display on your computer screen to notify you that an Ethernet cable is connected. Join the WiFi Network of the Access Point Choose either the manual or the WPS method to add a WiFi device such as a WiFi-enabled computer, tablet, or smartphone to the WiFi network of the
  • Netgear WAC104-AC1200 | User Manual - Page 19
    in the network supports the same security settings. To use WPS to connect a device to the WiFi network of the access point: 1. Make sure that the access point is receiving power (its Power LED is lit) and that the WiFi radios are on (the WiFi LED is lit). 2. Check the WPS instructions for your
  • Netgear WAC104-AC1200 | User Manual - Page 20
    the advanced WiFi settings, see Manage the Advanced WiFi Features on page 50. Tip If you want to change the settings of the access point's WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect. The chapter includes the following sections: • Manage
  • Netgear WAC104-AC1200 | User Manual - Page 21
    find the preset SSIDs and WiFi passphrase on the access point label (see Access Point Label on page 8). View or Change the Basic WiFi Settings You can view or change the basic WiFi settings and WiFi security. The access point simultaneously supports the 2.4 GHz band for 802.11b/g/n devices and the
  • Netgear WAC104-AC1200 | User Manual - Page 22
    the fields on the Wireless Network page. Field Description AP Name Region The name of the access point. By default, the name is WAC104. From the menu, select the region in which the access point operates. For some countries, you cannot change the region because it is preset. Note Make sure
  • Netgear WAC104-AC1200 | User Manual - Page 23
    Access Point Model WAC104 (Continued) Field Description Wireless Network (2.4GHz b/g/n) Name (SSID) The SSID is the WiFi network name. If you did not change the SSID, the default SSID for the 2.4 GHz band displays. The default SSID is also printed on the access point label (see Access Point
  • Netgear WAC104-AC1200 | User Manual - Page 24
    802.11ac Wireless Access Point Model WAC104 (Continued) Field Enable SSID Broadcast Description By default, the access point broadcasts its SSID WPA2-PSK [AES]. This type of security enables WiFi devices that support WPA2 to join the access point's 2.4 GHz WiFi network. If you did not change the
  • Netgear WAC104-AC1200 | User Manual - Page 25
    Access Point Model WAC104 (Continued) Field Description Wireless Network (5GHz a/n/ac) Name (SSID) The SSID is the WiFi network name. If you did not change the SSID, the default SSID for the 5 GHz band displays. The default SSID is also printed on the access point label (see Access Point
  • Netgear WAC104-AC1200 | User Manual - Page 26
    is the default setting and the default WiFi passphrase is printed on the access point label (see Access Point Label on page 8). This type of security enables WiFi devices that support either WPA or WPA2 to join the access point's 5 GHz WiFi network. However, WPA-PSK [TKIP] is less secure than WPA2
  • Netgear WAC104-AC1200 | User Manual - Page 27
    802.11ac Wireless Access Point Model WAC104 Configure WEP Legacy WiFi Security Wired Equivalent Privacy (WEP) security is a legacy authentication and data encryption mode that is superseded by WPA-PSK and WPA2-PSK. WEP limits the WiFi transmission speed to 54 Mbps (the access point is capable of
  • Netgear WAC104-AC1200 | User Manual - Page 28
    802.11ac Wireless Access Point Model WAC104 6. In the Security Options section, select the WEP radio Key 2, Key 3, or Key 4 radio button. Only one key can be the active key. To join the access point's WiFi network, a user must enter the key value for the key that you specified as the active key. 10
  • Netgear WAC104-AC1200 | User Manual - Page 29
    WPA and WPA2 Enterprise WiFi Security Remote Authentication Dial In User Service (RADIUS) is an enterprise-level method for centralized Authentication, Authorization, and Accounting (AAA) management. To enable the access point to provide WPA and WPA2 enterprise WiFi security, the WiFi network
  • Netgear WAC104-AC1200 | User Manual - Page 30
    802.11ac Wireless Access Point Model WAC104 5. In the Security Options section below either the Wireless Network WPA [TKIP] +WPA2 [AES]. This type of security enables WiFi devices that support either WPA or WPA2 to join the access point's WiFi network. This is the default mode. • WPA2 [AES]. WPA2
  • Netgear WAC104-AC1200 | User Manual - Page 31
    Access Point Model WAC104 • Does your WiFi device display as an attached device? (See View Devices Currently on the Network on page 41.) If it does, it is connected to the network. • Are you using the correct network name (SSID) and password? Control the WiFi Radios The access point provides
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    802.11ac Wireless Access Point Model WAC104 4. Select Advanced Setup > Advanced Wireless Settings. 5. Do one of the following in the Wireless Network (2.4GHz b/g/n) section, Wireless Network (5GHz a/n/ac) section, or both sections: •
  • Netgear WAC104-AC1200 | User Manual - Page 33
    . The chapter includes the following sections: • Update the Firmware of the Access Point on page 34 • Manage the Configuration File of the Access Point on page 36 • Recover the admin Password on page 37 • Return the Access Point to Its Factory Default Settings on page 38 • Change the IP Address
  • Netgear WAC104-AC1200 | User Manual - Page 34
    Access Point Model WAC104 Update the Firmware of the Access Point The access point firmware is stored in flash memory. You can check to see if new firmware is available and update the access point to the new firmware. You can also visit the NETGEAR support website, download the firmware manually
  • Netgear WAC104-AC1200 | User Manual - Page 35
    802.11ac Wireless Access Point Model WAC104 A login window opens. c. Enter the access point user name and password. The following procedure. To download new firmware manually and update your access point: 1. Visit downloadcenter.netgear.com, locate the support page for your product, and download
  • Netgear WAC104-AC1200 | User Manual - Page 36
    802.11ac Wireless Access Point Model WAC104 A progress bar shows the progress of the firmware upload process. The firmware upload process takes several minutes. When the upload is complete, the access point restarts. 9. Verify that the access point runs the new firmware version by doing the
  • Netgear WAC104-AC1200 | User Manual - Page 37
    Password We recommend that you enable password recovery if you change the password for the access point user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser. For
  • Netgear WAC104-AC1200 | User Manual - Page 38
    802.11ac Wireless Access Point Model WAC104 3. Click the Cancel button. If password recovery is enabled, you are prompted to enter the serial number of the access point. The serial number is on the access point label. 4. Enter the serial number of the access point. 5. Click the Continue button. A
  • Netgear WAC104-AC1200 | User Manual - Page 39
    802.11ac Wireless Access Point Model WAC104 To reset the access point to factory default settings: 1. On the back of the access point, locate the is reset to factory default settings. When the reset is complete, the access point reboots. This process takes about two minutes. WARNING: To avoid the
  • Netgear WAC104-AC1200 | User Manual - Page 40
    802.11ac Wireless Access Point Model WAC104 The configuration is reset to factory default settings. When the reset is complete, the access point reboots. This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not
  • Netgear WAC104-AC1200 | User Manual - Page 41
    802.11ac Wireless Access Point Model WAC104 4. Select Advanced Setup > IP Settings. The previous figure shows that the access point's DHCP client is enabled. 5. Configure the IP settings by taking one of the following actions: • Disable the DHCP client and configure a static IP address by
  • Netgear WAC104-AC1200 | User Manual - Page 42
    Access Point Model WAC104 3. Enter the access point user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The Home page displays. 4. Select Administration > Attached Devices. Wired devices are connected to the access point
  • Netgear WAC104-AC1200 | User Manual - Page 43
    802.11ac Wireless Access Point Model WAC104 (Continued) Field Description MAC Address The unique MAC address information onscreen is updated. View the Status and Statistics of the Access Point You can view information about the access point, its IP settings, and its WiFi network. In addition,
  • Netgear WAC104-AC1200 | User Manual - Page 44
    .11ac Wireless Access Point Model WAC104 The user name is admin. The default password is password. The user name and password are case-sensitive. The information onscreen uses the following color coding: • A green flag indicates that the AP information and IP settings are fine and no problems exist
  • Netgear WAC104-AC1200 | User Manual - Page 45
    802.11ac Wireless Access Point Model WAC104 (Continued) Field Description Wireless MAC Address for 2.4 The MAC address of the 2.4 GHz radio. This address is also the basic service set GHz identifier (BSSID) of the 2.4 GHz radio. This address does not change. Wireless MAC Address for 5 The MAC
  • Netgear WAC104-AC1200 | User Manual - Page 46
    802.11ac Wireless Access Point Model WAC104 (Continued) Field Description AP Mode Channel SSID Mode 5 GHz band of the WiFi network broadcasts its SSID. Wi-Fi Protected Setup Displays whether the access point keeps its existing WiFi settings when you use WPS to connect a device to the 5 GHz
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    of the table on the page. Field or Column Description System Up Time The time elapsed since the access point was last restarted. Port The statistics for the LAN (Ethernet) ports, WLAN b/g/n, and WLAN a/n/ac ports. For each port, the page displays the information that is described in this table
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    802.11ac Wireless Access Point Model WAC104 (Continued) Field or Column Description Rx that are collected on the access point. These logs might be useful if a technical support team helps you to resolve a problem. You can also clear the logs. Manage the Access Point and Monitor the Traffic 48
  • Netgear WAC104-AC1200 | User Manual - Page 49
    Wireless Access Point Model WAC104 To view or clear the logs: 1. Open a web browser from a computer that is connected to the same network as the access point or to the access point directly through an Ethernet cable or WiFi connection. 2. Enter the IP address that is assigned to the access point
  • Netgear WAC104-AC1200 | User Manual - Page 50
    the basic WiFi settings, see Manage the Basic WiFi Network Settings on page 20. Tip If you want to change the settings of the access point's WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect. The chapter includes the following sections: • Add
  • Netgear WAC104-AC1200 | User Manual - Page 51
    11ac Wireless Access Point Model WAC104 Add a WiFi Schedule You can use this feature to turn off the WiFi signal from your access point at times a time server on the Internet. For more information about whether the access point synchronizes its clock, see Set the Time Zone and Adjust the Daylight
  • Netgear WAC104-AC1200 | User Manual - Page 52
    802.11ac Wireless Access Point Model WAC104 6. In the Wireless Network (2.4GHz b/g/n) section or Wireless Network (5GHz devices are blocked. An ACL functions with the MAC addresses of WiFi devices. The access point can detect the MAC addresses of devices that are connected to the WiFi network and
  • Netgear WAC104-AC1200 | User Manual - Page 53
    802.11ac Wireless Access Point Model WAC104 The user name is admin. The default password is password. The The WiFi device that you added shows in the table on the Wireless Client Access List, that is, it is added to the access control list. The radio button for the WiFi device lets you select the
  • Netgear WAC104-AC1200 | User Manual - Page 54
    WPS. 6. To disable the PIN, clear the Enable WAC104's PIN check box. By default, the Enable WAC104's PIN check box is selected and the access point's PIN is enabled. For enhanced security, you can disable the access point's PIN by clearing the Enable WAC104's PIN Manage the Advanced WiFi Features 54
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    802.11ac Wireless Access Point Model WAC104 check box. However, when you disable the access point's PIN, WPS is not disabled because you can still use the physical WPS button. Note The PIN function might temporarily be disabled automatically if the access point detects suspicious attempts to break
  • Netgear WAC104-AC1200 | User Manual - Page 56
    802.11ac Wireless Access Point Model WAC104 4. Select Advanced Setup > Advanced Wireless Settings. 5. Enter CTS/RTS Threshold NETGEAR support or unless you are sure what the consequences are. Incorrect (1-2347) settings might disable the WiFi function of the access point unexpectedly. Preamble
  • Netgear WAC104-AC1200 | User Manual - Page 57
    802.11ac Wireless Access Point Model WAC104 Figure 6. WiFi repeating scenario with a point-to-point configuration To use the WiFi repeating function, you cannot use the auto channel feature for the access point, the SSID broadcast must be enabled, and you cannot use WPA and WPA2 enterprise security.
  • Netgear WAC104-AC1200 | User Manual - Page 58
    802.11ac Wireless Access Point Model WAC104 Set Up the WiFi Base Station The WiFi repeating function For you to use the WiFi repeating function, you cannot use the auto channel feature for the access point and the SSID broadcast must be enabled. We recommend that you use WPA2-PSK to secure the
  • Netgear WAC104-AC1200 | User Manual - Page 59
    Access Point Model WAC104 7. Select the Wireless Base Station radio button. 8. In the Repeater MAC Address 1 through 4 fields, enter the MAC addresses of the access points that must function as repeaters. If your access point the access point as the base station with a non-NETGEAR access point as
  • Netgear WAC104-AC1200 | User Manual - Page 60
    802.11ac Wireless Access Point Model WAC104 3. Enter the access point user name and password. The user button is selected. 8. In the Repeater IP Address fields, type the IP address of the repeater access point. This IP address must be in the same subnet as the base station, but different from the
  • Netgear WAC104-AC1200 | User Manual - Page 61
    802.11ac Wireless Access Point Model WAC104 Your settings are saved. 11. Verify connectivity across the LANs. If the configuration is set up correctly, a computer on any WiFi or wired LAN segment of the access point that functions as the repeater can connect to the Internet or share files and
  • Netgear WAC104-AC1200 | User Manual - Page 62
    you diagnose and solve problems that you might experience with the access point. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: • Quick Tips for Troubleshooting on page 63
  • Netgear WAC104-AC1200 | User Manual - Page 63
    802.11ac Wireless Access Point Model WAC104 Quick Tips for Troubleshooting If your network is unresponsive or does not function normally, restart your network: 1. Unplug the Ethernet cable from the access point to your router, network switch, or network hub. 2. Turn off the access point. 3. Plug in
  • Netgear WAC104-AC1200 | User Manual - Page 64
    802.11ac Wireless Access Point Model WAC104 Troubleshoot With the LEDs When you turn on problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. Power LED Remains Blinking Green When you turn on the power to the access point
  • Netgear WAC104-AC1200 | User Manual - Page 65
    11ac Wireless Access Point Model WAC104 If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. WiFi LED Is Off If the WiFi LED remains off, check to see if both radios on the access point are
  • Netgear WAC104-AC1200 | User Manual - Page 66
    the address of the router to which the access point is connected. For information about TCP/IP problems, see Troubleshoot Your Network Using the Ping Utility on page 67. You Cannot Log In to the Access Point If you are unable to log in to the access point from a computer on your local network and
  • Netgear WAC104-AC1200 | User Manual - Page 67
    802.11ac Wireless Access Point Model WAC104 Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using
  • Netgear WAC104-AC1200 | User Manual - Page 68
    Wireless Access Point Model WAC104 IP address is the IP address of a remote device such as a remote DNS server. If the path is functioning correctly, replies as described in Test the LAN Path to Your Access Point on page is different from the network address of the remote device. Troubleshooting 68
  • Netgear WAC104-AC1200 | User Manual - Page 69
    A Factory Default Settings and Technical Specifications This appendix includes the following sections: • Factory Default Settings on page 70 • Technical Specifications on page 71 69
  • Netgear WAC104-AC1200 | User Manual - Page 70
    table. For more information about resetting the access point to its factory settings, see Return the Access Point to Its Factory Default Settings on page 38. Table 2. WAC104 access point factory default settings Feature Default Setting Access point login User login IP address 192.168.0.100
  • Netgear WAC104-AC1200 | User Manual - Page 71
    Keep Existing Wireless Settings Enabled Technical Specifications The following table shows the technical specifications of the access point. Table 3. WAC104 access point specifications Feature Power adapter Dimensions (L x W x H) Weight Description 12V, 1.5A (18W) The plug is localized to the
  • Netgear WAC104-AC1200 | User Manual - Page 72
    802.11ac Wireless Access Point Model WAC104 Table 3. WAC104 access point specifications (Continued) Feature Description network overhead, affect the data throughput rate. Maximum number of supported clients The access point can support a maximum of 128 WiFi clients: • Maximum number of
  • Netgear WAC104-AC1200 | User Manual - Page 73
    802.11ac Wireless Access Point Model WAC104 Table 3. WAC104 access point specifications (Continued) Feature Description Operating frequency range • 2.4 GHz band - US: 2.412-2.462 GHz - Europe: 2.412-2.472 GHz - Australia: 2.412-2.472 GHz - Japan: 2.412-2.472 GHz • 5
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802.11ac Wireless Access
Point Model WAC104
User Manual
January 2018
202-11698-04
350 E. Plumeria Drive
San Jose, CA 95134
USA