Netgear WNDR3700v2 WNDR3700v2 Setup Manual - Page 34

Checking the Internet Service Connection, Obtaining an Internet IP Address - wireless not working

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• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded. Try closing the browser and starting it again. Checking the Internet Service Connection If your router is unable to access the Internet, check that the Internet connection is working, and then check that the N600 wireless gigabit router can get an Internet address. Check that the Internet connection is working: 1. Internet connection. First verify that your cable or ADSL modem has a successful connection. The cable or ADSL modem status lights indicate if the modem connection is successful or not. Check your modem documentation, or call your Internet Service Provider for help with verifying that the modem has a successful connection. 2. Wireless router Internet light is green or blinking green. If your Internet light is green or blinking green, then you have a good Internet connection, and your wiring is correct. 3. Wireless router Internet light blinking amber. If your Internet light is blinking amber, then your N600 wireless gigabit router is attempting to make an Internet connection with the service provider. The light should turn green within several minutes. If it does not, check the Internet connection on the modem. 4. Wireless router Internet light off. If the Internet light is off, verify that the Ethernet cable is securely connected between the cable or ADSL modem, and that both the modem and N600 wireless gigabit router are turned on. Obtaining an Internet IP Address If your N600 wireless gigabit router is unable to access the Internet, and your Internet light is amber or blinking amber, check the N600 wireless gigabit router to see if it is able to get an Internet IP address from your service provider. Unless you have a static IP address, your N600 wireless gigabit router automatically requests an IP address from your service provider. To check the Internet IP address from the browser interface: 1. Log in to the N600 wireless gigabit router. 2. Select Router Status under Maintenance on the main menu to check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your N600 wireless gigabit router has not obtained an IP address from your service provider. Troubleshooting 30

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Troubleshooting
30
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click
Refresh
to be sure that the Java applet is loaded. Try closing the
browser and starting it again.
Checking the Internet Service Connection
If your router is unable to access the Internet, check that the Internet connection is working, and
then check that the N600 wireless gigabit router can get an Internet address.
Check that the Internet connection is working:
1.
Internet connection
. First verify that your cable or ADSL modem has a successful
connection. The cable or ADSL modem status lights indicate if the modem connection is
successful or not. Check your modem documentation, or call your Internet Service Provider
for help with verifying that the modem has a successful connection.
2.
Wireless router Internet light is green or blinking green
. If your Internet light is green or
blinking green, then you have a good Internet connection, and your wiring is correct.
3.
Wireless router Internet light blinking amber
. If your Internet light is blinking amber, then
your N600 wireless gigabit router is attempting to make an Internet connection with the
service provider. The light should turn green within several minutes. If it does not, check the
Internet connection on the modem.
4.
Wireless router Internet light
off
. If the Internet light is off, verify that the Ethernet cable is
securely connected between the cable or ADSL modem, and that both the modem and N600
wireless gigabit router are turned on.
Obtaining an Internet IP Address
If your N600 wireless gigabit router is unable to access the Internet, and your Internet light is
amber or blinking amber, check the N600 wireless gigabit router to see if it is able to get an
Internet IP address from your service provider. Unless you have a static IP address, your N600
wireless gigabit router automatically requests an IP address from your service provider.
To check the Internet IP address from the browser interface:
1.
Log in to the N600 wireless gigabit router.
2.
Select
Router Status
under Maintenance on the main menu to check that an IP address is
shown for the Internet port. If 0.0.0.0 is shown, your N600 wireless gigabit router has not
obtained an IP address from your service provider.