Netgear WNDR4500 WNDR4500 User Manual - Page 5

Troubleshooting, Appendix A, Supplemental Information - wireless router

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N900 Wireless Dual Band Gigabit Router WNDR4500 Wireless Repeating Function (WDS 73 Wireless Repeating Function 74 Set Up the Base Station 75 Set Up a Repeater Unit 76 Port Forwarding and Triggering 77 Remote Computer Access Basics 77 Port Triggering to Open Incoming Ports 78 Port Forwarding to Permit External Host Communications 80 How Port Forwarding Differs from Port Triggering 81 Set Up Port Forwarding to Local Servers 81 Add a Custom Service 82 Editing or Deleting a Port Forwarding Entry 83 Set Up Port Triggering 84 Dynamic DNS 86 Static Routes 88 Remote Management 90 USB Settings 91 Universal Plug and Play 91 IPv6 93 Traffic Meter 93 Chapter 9 Troubleshooting Quick Tips 96 Sequence to Restart Your Network 96 Check Ethernet Cable Connections 96 Wireless Settings 96 Network Settings 96 Troubleshooting with the LEDs 97 Power/Test LED Is Off or Blinking 97 Power/Test LED Stays Amber 97 LEDs Never Turn Off 97 Internet or Ethernet Port LEDs Are Off 98 Wireless LEDs Are Off 98 The Push 'N' Connect (WPS) Button Blinks Amber 98 Cannot Log In to the Router 98 Cannot Access the Internet 99 Troubleshooting PPPoE 100 Troubleshooting Internet Browsing 101 Changes Not Saved 101 Wireless Connectivity 102 Wireless Signal Strength 102 Restore the Factory Settings and Password 102 Troubleshoot Your Network Using the Ping Utility 103 Test the LAN Path to Your Router 103 Test the Path from Your Computer to a Remote Device 104 Appendix A Supplemental Information 5

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5
N900 Wireless Dual Band Gigabit Router WNDR4500
Wireless Repeating Function (WDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Wireless Repeating Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Set Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Set Up a Repeater Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Port Forwarding and Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Remote Computer Access Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Port Triggering to Open Incoming Ports. . . . . . . . . . . . . . . . . . . . . . . . .78
Port Forwarding to Permit External Host Communications . . . . . . . . . .80
How Port Forwarding Differs from Port Triggering . . . . . . . . . . . . . . . . .81
Set Up Port Forwarding to Local Servers. . . . . . . . . . . . . . . . . . . . . . . . . .81
Add a Custom Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Editing or Deleting a Port Forwarding Entry . . . . . . . . . . . . . . . . . . . . . . 83
Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Dynamic DNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Remote Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
USB Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Universal Plug and Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Chapter 9
Troubleshooting
Quick Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Troubleshooting with the LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Power/Test LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Power/Test LED Stays Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
LEDs Never Turn Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Internet or Ethernet Port LEDs Are Off. . . . . . . . . . . . . . . . . . . . . . . . . .98
Wireless LEDs Are Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
The Push 'N' Connect (WPS) Button Blinks Amber . . . . . . . . . . . . . . . .98
Cannot Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Troubleshooting PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Troubleshooting Internet Browsing. . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Wireless Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Restore the Factory Settings and Password . . . . . . . . . . . . . . . . . . . . . .102
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . .103
Test the LAN Path to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Test the Path from Your Computer to a Remote Device . . . . . . . . . . .104
Appendix A
Supplemental Information