Oki B410dn B410//B420/B430 User Guide (English) - Page 77

Oftware, Problems, Ardware

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SOFTWARE PROBLEMS Your software (operating environment, applications and printer drivers) controls the printing process. Make sure you have selected the right driver for use with your printer. See your software documentation for more information. SYMPTOM Printing is garbled. Printer's output is below rated speed. Size of top margin increases with each page printed. PROBLEM SOLUTION Incorrect driver is installed. Much of the printing delays will be caused by your application. Sometimes purely text documents will print slowly depending on the selected fonts and how they are transferred to the printer. Creeping text. Number of lines per page in software is not equal to number of lines per page of printer. Install an appropriate driver. For maximum speed, use text in your document and use a printer resident font. Many software packages assume 66 lines per page, but your printer's default is 64. Adjust software accordingly, or set LINES Per PAGE in the soft control panel to equal lines per page in your software. HARDWARE PROBLEMS SYMPTOM PROBLEM SOLUTION Graphic image prints partly on one page, partly on the next. When you try to print nothing happens, but printer indicates it is ready to receive data. Garbage prints. Printer freezes or displays error message when computer is rebooted. Odors. Printer is on but must warm up before a job is printed. Insufficient printer memory for this image at this resolution. Configuration error. Incorrect cable configuration. Also, see Software Problems. Booting the computer while the printer is on can cause a communications error. Gases are given off by forms or adhesives passing through the hot fusing unit. Power Save mode is set on to conserve energy. The fuser must heat up before you can begin printing the next job. Change the resolution, reduce the image size, or install more memory in your printer. Check cable connection. If more than one printer is available, make sure your printer has been selected. Check cable configuration, continuity, and length. Turn printer off before rebooting computer. Make sure the forms you use can withstand heating, and provide adequate ventilation. To eliminate warm up delay, change Power Save setting. Troubleshooting > 77

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Troubleshooting > 77
S
OFTWARE
PROBLEMS
Your software (operating environment, applications and printer drivers) controls the
printing process. Make sure you have selected the right driver for use with your printer.
See your software documentation for more information.
H
ARDWARE
PROBLEMS
SYMPTOM
PROBLEM
SOLUTION
Printing is garbled.
Incorrect driver is
installed.
Install an appropriate driver.
Printer’s output is
below rated speed.
Much of the printing
delays will be caused by
your application.
Sometimes purely text
documents will print
slowly depending on the
selected fonts and how
they are transferred to
the printer.
For maximum speed, use text in your
document and use a printer resident font.
Size of top margin
increases with each
page printed.
Creeping text. Number
of lines per page in
software is not equal to
number of lines per
page of printer.
Many software packages assume 66 lines
per page, but your printer’s default is 64.
Adjust software accordingly, or set LINES
Per PAGE in the soft control panel to equal
lines per page in your software.
SYMPTOM
PROBLEM
SOLUTION
Graphic image prints
partly on one page,
partly on the next.
Insufficient printer
memory for this image
at this resolution.
Change the resolution, reduce the image
size, or install more memory in your
printer.
When you try to
print nothing
happens, but printer
indicates it is ready
to receive data.
Configuration error.
Check cable connection. If more than one
printer is available, make sure your printer
has been selected.
Garbage prints.
Incorrect cable
configuration. Also, see
Software Problems.
Check cable configuration, continuity, and
length.
Printer freezes or
displays error
message when
computer is
rebooted.
Booting the computer
while the printer is on
can cause a
communications error.
Turn printer off before rebooting computer.
Odors.
Gases are given off by
forms or adhesives
passing through the hot
fusing unit.
Make sure the forms you use can withstand
heating, and provide adequate ventilation.
Printer is on but
must warm up
before a job is
printed.
Power Save mode is set
on to conserve energy.
The fuser must heat up
before you can begin
printing the next job.
To eliminate warm up delay, change Power
Save setting.