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Oki C5650n C5650n/C5650dn User's Guide - Page 108

Troubleshooting, General Information

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Troubleshooting General Information This section provides information to help you deal with problems that may arise when using the printer. Troubleshooting is divided into the following sections: • "Display Panel Messages" see page 109 • "Paper Jams" see page 117 • "Print Quality Problems" see page 113 • "USB Problems" see page 139 • "Application error" see page 141 • "General Protection Fault" see page 141 • "Paper Size Change Request" see page 142 • "Printer does not go online" see page 142 • "Printer makes a strange noise" see page 142 • "Printer takes a long time to start printing" see page 143 • "Printing cancels" see page 143 • "Printing does not start" see page 144 • "Printing is slow" see page 144 • "Cleaning" see page 145 C5650n/C5650dn User's Guide Troubleshooting • 108

Section	Page
Copyright Information	2
Document Information	2
Disclaimer	2
Trademark Information	2
Contents	3
Notes, Cautions, etc.	9
Introduction	10
Features	10
Options	10
Parts of the Printer	11
Front	11
Rear	12
Paper (Print Media)	13
General Information	13
Paper Weights	14
General Information	14
Windows	14
Macintosh	14
OS 10.3 and later	14
Paper, US Bond	16
Paper Feed, Exit Path, and Duplex	16
General Information	16
Recommendations	17
Paper, Index	18
General Information	18
Recommendations	19
Letterhead	20
General Information	20
Recommendations	21
Loading	22
Trays 1 and 2	22
Manual Feed (MP Tray)	23
Envelopes	24
General Information	24
Recommendations	24
Loading	25
Multi-purpose Tray	25
Labels	26
General Information	26
Recommendations	26
Loading	26
Manual Feed (MP Tray)	26
Windows	27
Macintosh	27
OS 10.3 and later	27
Transparencies	29
General Information	29
Recommendations	29
Loading	29
Manual Feed (MP Tray)	29
Windows	30
Macintosh	30
OS 10.3 and later	30
Paper Trays	32
Windows	32
Macintosh	32
OS 10.3 and later	32
Paper Size Check	34
General Information	34
Windows	34
Macintosh	34
OS 10.3 and later	34
Paper Size, Feed, and Exit	35
Tray 1 and Optional Tray 2	35
Auto Switching	36
General Information	36
Printer Menu	36
Multi-Purpose Tray (MP Tray) [Manual Feed]	38
General Information	38
Duplexing Restrictions	39
Paper Sizes and Exit Paths	40
Paper Exit Paths	41
Face Down (Top Exit)	41
Face Up (Rear Exit)	41
Duplex Unit	43
General Information	43
Paper Types	43
Paper Sizes	43
Paper Weights	44
Duplexing Restrictions	44
Loading Paper	45
Trays 1 and 2	45
Multi-Purpose (MP) Tray	49
Consumables	52
Life Expectancy	52
Part Numbers	52
Toner	52
Image Drum	52
Fuser*	52
Belt*	53
Second Tray	53
Duplex Unit	53
Replace a Toner Cartridge	54
Install a Toner Cartridge	57
Replace an Image Drum	62
Replace the Fuser	71
Replace the Belt Unit	76
Printer Settings (Menu Settings)	82
Print a list of the current settings	82
Menu Map	82
Changing Settings	83
Example: Power Save Time	84
Reset to Factory Defaults	85
Lists of Available Settings by Menu	86
Information Menu	86
Print Menu	87
Media Menu	88
Color Menu	90
System Configuration Menu	91
USB Menu	92
Network Menu	93
Memory Menu	95
System Adjust Menu	96
Maintenance Menu	97
Usage Menu	98
Menu Defaults	99
Information, Print, and Media Menus	99
Color, System Configuration, and USB Menus	100
Network and Memory Menus	101
System Adjust and Maintenance Menus	102
Usage Menu	103
Options	104
RAM Memory	104
Second Paper Tray	105
Specifications	106
Troubleshooting	108
General Information	108
Display Panel Messages	109
Print Quality Problems	113
Blurred print (letter edges)	113
Blurred print (one side of page)	113
Fading, in patches	113
Fading, Vertically	114
Light Print	114
Lines, Black (Vertical)	115
Lines, White (Vertical)	115
Shading on unprinted sections	116
Toner rubs off when you rub the printed surface.	116
Paper Jams	117
General Information	117
If paper jams are frequent	118
Jam is cleared, but printer does not print.	118
Jam 370, 373 and 383	119
Jam 371	121
Jam 372 and 380	124
Jam 381	126
Jam 382	131
Jam 390	135
Sheet has just entered the printer	135
Sheet can’t easily be pulled out from the front	135
Jam 391 and 392	137
USB Problems	139
Cannot configure for USB connection	139
Cannot print	140
Application error	141
General Protection Fault	141
Paper Size Change Request	142
Printer does not go online	142
Printer makes a strange noise	142
Printer takes a long time to start printing	143
Printing cancels	143
Printing does not start	144
Printing is slow	144
Cleaning	145
Cleaning Page	145
Macintosh	145
OS 10.3 and later	145
Printer Drivers	146
General Information	146
Macintosh	147
General Information	147
Summary	148
Macintosh OS 10.3 and later	148
Presets	148
Macintosh OS 10.3 and later	148
Use / Save Presets	148
Create a New Preset	148
Change an Existing Preset	148
Delete a Preset	149
Scheduler	149
Paper Handling	150
Printer Features	151
Overview	151
Banners	152
General Information	152
Specifications	152
Windows	153
Macintosh	153
OS 10.3 and later	153
Black Printing	154
General Information	154
Composite Black	154
True Black	154
Windows	155
True Black	155
Black Finish	156
Individual Print Jobs	156
All Print Jobs (Default)	156
Macintosh	158
OS 10.3 and later	158
True Black	158
Black Finish	158
Booklets (Binding Print)	159
General Information	159
Windows	161
Collating	162
General Information	162
Windows	163
Macintosh	164
OS 10.3 and later	164
Color Matching	165
Overview	165
Background Information	166
Factors that Affect Color Printing	167
Monitor Colors vs. Printer Colors	168
(Differences between the range of colors a monitor or printer can reproduce)	168
Monitor Settings	169
Software Settings	170
How the application displays color	170
Printer Driver Settings	171
For Windows	171
For Macintosh	171
Lighting (Viewing) Conditions	172
Paper Type	172
Choosing a Color Matching Method	173
General Information	173
RGB or CMYK?	175
Windows and Macintosh 10.3 and later	175
Matching Photographs	176
RGB only	176
RGB or CMYK	176
Matching Specific Colors	177
RGB only	177
RGB or CMYK	177
Printing Vivid Colors	178
RGB only	178
RGB or CMYK	178
Color Settings	179
Hue, Brightness, and Saturation	180
Hue	180
Brightness	180
Saturation	181
How To	182
List of Color Matching Methods	182
Auto Color	183
Windows	183
Individual Print Jobs	183
All Print Jobs (Default)	183
Macintosh	184
OS 10.3 and later	184
Advanced Color	185
Windows	185
Individual Print Jobs	185
All Print Jobs (Default)	185
Macintosh	186
OS 10.3 and later	186
Grayscale	187
Windows	187
Individual Print Jobs	187
All Print Jobs (Default)	187
Macintosh	188
OS 10.3 and later	188
Color Synch	189
Macintosh OS 10.3	189
Filters	190
None	190
Black & White	190
Blue Tone	191
Gray Tone	191
Lightness Decrease (A) / Lightness Increase (B)	191
Reduce File Size	192
Sepia Tone	192
Add Filters	193
Custom Page Sizes	194
General Information	194
Using the Printer Driver	194
Tray 1 and Tray 2 Custom Size Range	194
MP Tray Custom Size Range	194
Windows	195
Printing	195
Creating and Saving Custom Page Sizes	196
Duplex Printing	197
(Printing on Both Sides of the Paper)	197
General Information	197
Paper Types	197
Paper Sizes	198
Paper Weights	198
Duplexing Restrictions	199
Long Edge vs. Short Edge	199
Windows	200
Individual Print Jobs	200
All Print Jobs (Default)	201
Macintosh	202
OS 10.3 and later	202
Grayscale	203
N-Up Printing	204
Printing Multiple Pages on One Sheet	204
General Information	204
Windows	204
Macintosh	206
OS 10.3 and later	206
Photographs	207
Windows	207
All Print Jobs (Default)	207
Individual Print Jobs	208
Macintosh	209
OS 10.3 and later	209
Posters	210
General Information	210
Windows	210
Print Resolution	211
General Information	211
Windows	211
All Print Jobs (Default)	211
Individual Print Jobs	213
Macintosh	214
OS 10.3 and later	214
Save as File	215
General Information	215
Windows	215
Macintosh	215
OS 10.3 and later	215
Toner Saving	216
General Information	216
Windows	217
Individual Print Jobs	217
All Print Jobs (Default)	218
Macintosh	219
OS 10.3 and later	219
Watermarks	220
General Information	220
Windows	221
Create a Watermark	221
Edit a Watermark	222
Print, using a Watermark	223
Utilities	224
Summary of Utilities Provided	224
Utilities on the CD	224
Utilities on the Web (Windows Only)	225