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Oki C6100dn Guide: User's, C6100 Series (Am English) - Page 124

Troubleshooting, General Information

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Troubleshooting General Information This section provides information to help you deal with problems that may arise when using the printer. Troubleshooting is divided into the following sections: • "Display Panel Messages" see page 125 • "Paper Jams" see page 129 • "Print Quality Problems" see page 150 • "USB Problems" see page 154 • "Application error" see page 156 • "General Protection Fault" see page 156 • "Paper Size Change Request" see page 157 • "Printer does not go online" see page 157 • "Printer makes a strange noise" see page 157 • "Printer takes a long time to start printing" see page 158 • "Printing cancels" see page 158 • "Printing does not start" see page 159 • "Printing is slow" see page 159 • "Cleaning Page" see page 160 C6100 Series User's Guide 124

Section	Page
Copyright Information	2
Document Information	2
Disclaimer	2
Trademark Information	2
Regulatory Information	2
Contents	3
Notes, Cautions, etc.	6
Illustrations	6
Introduction	7
Features	7
Options	7
Parts of the Printer	8
Front	8
Rear	9
Paper (Print Media)	10
General Information	10
Driver Settings	11
General Information	11
Choices	12
Light	12
Medium	12
Heavy	12
Ultra Heavy	12
Labels1	12
Labels2	12
Matrix: Driver Setting, Actual Weight, Paper Tray, Duplex Option, and Paper Exit	13
Face up / Straight through / Rear Exit	14
Windows	15
Macintosh OS 10.2 and 10.3	17
Paper, US Bond	18
General Information	18
Recommendations	19
Driver Settings	19
Paper, Index	20
General Information	20
Recommendations	21
Driver Settings	21
Letterhead	22
General Information	22
Recommendations	23
Driver Settings	24
Loading	24
Trays 1 and 2	24
Multi-purpose Tray (Manual Feed)	25
Envelopes	26
General Information	26
Recommendations	26
Driver Settings	27
Loading	27
Multi-purpose Tray (Manual Feed)	27
Paper Exit	27
Labels	29
General Information	29
Recommendations	29
Driver Settings	29
Loading	29
Multi-purpose Tray (Manual Feed)	30
Paper Exit	30
Transparencies	31
General Information	31
Recommendations	31
Driver Settings	31
Loading	31
Multi-purpose Tray (Manual Feed)	32
Paper Exit	32
Paper Trays	33
General Information	33
Select in the driver	34
Windows PostScript	34
Windows PCL	35
Macintosh	36
Paper Size, Feed, and Exit	37
Tray 1 and Optional Tray 2	37
Multi-Purpose Tray	38
Tray 1	39
General Information	39
Choose in the driver	39
Duplexing Restrictions	40
Paper Sizes and Exit Paths	41
Tray 2	42
General Information	42
Choose in the driver	42
Duplexing Restrictions	43
Paper Sizes and Exit Paths	44
Multi-Purpose Tray (MP Tray) [Manual Feed]	45
General Information	45
Choose in the driver	45
Duplexing Restrictions	46
Paper Sizes and Exit Paths	47
Auto Tray Select	48
General Information	48
Windows PostScript	49
Windows PCL	50
Macintosh OS 9.x	51
Macintosh OS 10.1 & 10.2	51
Macintosh OS 10.3	51
Auto Switching	52
General Information	52
Printer Menu	53
Windows PostScript	54
Windows PCL	55
Macintosh OS 9.x	56
Macintosh OS 10.1 & 10.2	56
Macintosh OS 10.3	56
Paper Size Check	57
General Information	57
Windows PostScript	58
Windows PCL	59
Macintosh	60
Paper Exit Paths	61
Face Down (Top Exit)	61
Face Up (Rear Exit)	62
Duplex Unit	64
General Information	64
Loading Paper	65
Trays 1 and 2	65
Multi-purpose Tray	68
(MP Tray/Manual Feed)	68
Consumables and Replacement Supplies	72
Life Expectancy	72
Part Numbers	72
Toner	72
Image Drum	72
Fuser	72
Belt	72
Replace a Toner Cartridge	73
Install a Toner Cartridge	75
Replace an Image Drum	79
Replace the Fuser	87
Replace the Belt Unit	91
Printer Settings (Menu Settings)	96
Print a list of the current settings	96
Menu Map	96
Changing Settings	97
Example: Power Save Time	98
Reset to Factory Defaults	99
Lists of Available Settings by Menu	100
Information Menu	100
Print Menu	101
Media Menu	102
Color Menu	104
System Configuration Menu	105
USB Menu	106
Network Menu	107
Memory Menu	109
System Adjust Menu	110
Maintenance Menu	111
Usage Menu	112
Menu Defaults	113
Information, Print, and Media Menus	113
Color, System Configuration, and USB Menus	114
Network and Memory Menus	115
System Adjust and Maintenance Menus	116
Usage Menu	117
Options	118
Additional Memory (RAM)	118
Duplex Unit	119
Hard Disk Drive	120
Second Paper Tray	121
Specifications	122
Troubleshooting	124
General Information	124
Display Panel Messages	125
Paper Jams	129
General Information	129
If paper jams are frequent	130
Jam is cleared, but printer does not print.	130
Jam 370, 373 and 383	131
Jam 371	133
Jam 372 and 380	135
Jam 381	137
Jam 382	142
Jam 390	146
Sheet has just entered the printer	146
Sheet can’t easily be pulled out from the front	146
Jam 391 and 392	148
Print Quality Problems	150
Blurred print (letter edges)	150
Blurred print (one side of page)	150
Fading (in patches)	150
Fading (Vertical)	151
Light Print	151
Lines, Black (Vertical)	152
Lines, White (Vertical)	152
Shading on unprinted sections	153
Toner rubs off when you rub the printed surface.	153
Ultra Heavy	153
USB Problems	154
Cannot configure for USB connection	154
Cannot print	155
Application error	156
General Protection Fault	156
Paper Size Change Request	157
Printer does not go online	157
Printer makes a strange noise	157
Printer takes a long time to start printing	158
Printing cancels	158
Printing does not start	159
Printing is slow	159
Cleaning Page	160
General Information	160
Windows	160
Macintosh	161
Printer Drivers	162
General Information	162
Install	162
Windows and Macintosh	162
Which Printer Driver to Use?	163
Windows	163
Change Driver Settings	164
All Print Jobs (Default)	164
Single Print Job	164
Save Driver Settings	165
Windows	166
PostScript	166
PCL	166
Check to see if saved Driver Settings are used	167
Restore Default Driver Settings	168
Windows	168
Single Print Jobs	168
Macintosh	169
General Information	169
Summary	170
Macintosh OS 10.2 and 10.3	170
Presets	170
Macintosh OS 10.2 and 10.3	170
Use / Save Presets	170
Create a New Preset	170
Change an Existing Preset	170
Delete a Preset	171
Scheduler	171
Macintosh OS 10.3 only	171
Paper Handling	172
Macintosh OS 10.3 only	172
Printer Features	173
Overview	173
Banners	174
General Information	174
Specifications	174
Windows	175
PostScript	175
PCL	176
Macintosh	177
OS 10.2 and 10.3	177
Black Finish	178
General Information	178
Windows: Individual Print Jobs	178
Windows: All Print Jobs (Default)	179
Macintosh OS 10.2 and 10.3	180
Black Overprint	181
General Information	181
Restrictions	181
Windows PostScript	182
Windows PCL	182
Macintosh OS 9.x	183
Macintosh OS 10.1, 10.2, and 10.3	183
Black Printing	184
General Information	184
Composite Black	184
True Black	184
Windows, PostScript	185
Office Color	185
Graphic Pro	187
Windows PCL	188
Macintosh OS 9.x	189
Macintosh OS 10.1, 10.2, and 10.3	190
Booklets (Binding Print)	191
General Information	191
Restrictions	192
Windows PostScript	193
Windows PCL	194
Macintosh OS 9.x	195
Macintosh OS 10.1, 10.2, and 10.3	195
Collating	196
General Information	196
Windows	197
Macintosh OS 9.x	198
Macintosh OS 10.1, 10.2, and 10.3	199
Color Matching	200
Overview	200
Basics	201
What this guide describes	202
Background Information	203
Factors that Affect Color Printing	204
Monitor Colors vs. Printer Colors	205
Differences between the range of colors a monitor or printer can reproduce	205
Monitor Settings	206
Software Settings	207
How the application displays color	207
Printer Driver Settings	208
For Windows	208
For Macintosh	208
Lighting (Viewing) Conditions	209
Paper Type	209
Choosing a Color Matching Method	210
General Information	210
RGB or CMYK?	211
About the Printer Drivers	211
Matching Photographs	212
RGB only	212
RGB or CMYK	212
Matching Specific Colors	213
(Example: Company logo)	213
RGB only	213
RGB or CMYK	213
Printing Vivid Colors	214
RGB only	214
RGB or CMYK	214
Color Settings	215
Hue, Brightness, and Saturation	217
How To	218
Color Match Precision	218
List of Color Matching Methods	219
Descriptions of Color Matching Methods	219
Automatic	221
Windows	221
Individual Print Jobs	221
Windows	222
All Print Jobs (Default)	222
Macintosh	222
OS 10.2 and 10.3	222
Office Color	223
Overview	223
RGB Options	224
Windows	225
Mac OS 9	225
Mac OS X	226
Customising RGB Office Color with the Color Correct Utility (Windows)	227
Graphic Pro	228
Overview	228
What can you do with Graphic Pro?	229
Matching printer color to an RGB input device	229
Printer simulation	229
CMYK ink simulation	229
More accurate printer color	229
Types of ICC profile supported	230
Graphic Pro Workflow - overview	231
Step 1 - Gather or create the ICC profiles	231
Step 2 - Downloading ICC profiles to the printer hard disk	232
Step 3 - Select ICC profiles in the printer driver	233
Matching the color of a monitor, scanner or camera	233
Simulating another printer - RGB source data	237
Windows	239
Mac OS 9 / Classic	240
Mac OS X	241
CMYK ink simulations - CMYK source data	242
Windows	243
Mac OS 9 / Classic	245
Mac OS X	247
No Color Matching	249
Printer driver settings for ICC profile creation or no color matching	249
Windows	250
Mac OS 9	251
Mac OS X	252
Grayscale	253
Windows	253
Individual Print Jobs	253
All Print Jobs (Default)	253
Macintosh	254
OS 10.2 and 10.3	254
Color Synch	255
Macintosh OS 10.3	255
Filters	256
None	256
Black & White	256
Blue Tone	257
Gray Tone	257
Lightness Decrease (A) / Lightness Increase (B)	257
Reduce File Size	258
Sepia Tone	258
Add Filters	259
Custom Page Sizes	260
General Information	260
Custom Size Ranges	261
Restrictions	262
Special Print Media (Paper)	263
Windows PostScript	264
Windows PCL	266
Macintosh OS 9.x	268
Macintosh OS 10.1, 10.2, and 10.3	268
Duplex Printing	269
(Printing on Both Sides of the Paper)	269
General Information	269
Paper Types	269
Paper Weights	269
Paper Sizes	270
Long Edge vs. Short Edge	270
Duplexing Restrictions	271
Windows PostScript: All Print Jobs (Default)	272
Windows PostScript: Single Job	274
Windows PCL: All Print Jobs (Default)	276
Windows PCL: Single Print Job	278
Macintosh OS 9.x	279
Macintosh OS 10.1 & 10.2	280
Macintosh OS 10.3	281
Grayscale	282
N-Up Printing	283
Printing Multiple Pages on One Sheet	283
General Information	283
Windows PostScript	284
Windows PCL	285
Macintosh	286
Photographs	287
General Information	287
Posters	288
General Information	288
Windows PostScript	289
Windows PCL	289
Macintosh OS 9.x	290
Macintosh OS 10.1, 10.2, and 10.3	290
Print Resolution	291
General Information	291
Resolution Choices	292
Windows, All Print Jobs (Default)	293
Windows, Single Print Job	294
Macintosh OS 9.x	295
Macintosh OS 10.1, 10.2, and 10.3	295
Save as File	296
(Print to File)	296
General Information	296
Windows, Single Print Job	297
Windows, All Print Jobs (Default)	298
Macintosh OS 9.x	299
Macintosh OS 10.1, 10.2, and 10.3	300
Toner Saving	301
General Information	301
Windows, Single Print Job	302
Windows, All Print Jobs (Default)	303
Macintosh OS 9.x	304
Macintosh OS 10.1, 10.2, and 10.3	304
Watermarks	305
General Information	305
Windows PostScript	306
Create a Watermark	306
Edit a Watermark	307
Print, using a Watermark	308
Windows PCL	309
Create a Watermark	309
Edit a Watermark	310
Print, using a Watermark	311
Macintosh OS 9.x	312
Create a Watermark	312
Text	312
Images	312
Print, using a Watermark	313
Text	313
Images	313
Macintosh OS 10.1, 10.2, and 10.3	314
Utilities	315
Overview	315
Accessing	316
Descriptions of Utilities	317
Installing the Utilities	320
Windows	320
Utilities on the CD	320
Download Utilities	320
Macintosh	321
OS 9.x	321
Utilities on the CD	321
Download Utilities	321
OS 10.1, 10.2, and 10.3	321
Utilities on the CD	321
Download Utilities	321
Color Correction Utility	322
General Information	322
How to Install	322
Additional Information	322
Change the Pallet Color	323
General Information	323
Step 1: Print the Sample Color Chart	324
Step 2: Print the Color Adjustment Chart	325
Step 3: Make the adjustments and save the settings	327
Step 4: Use the saved settings to print a document	332
Adjust the Gamma Value and Hue	333
General Information	333
Use the saved settings to print a document	336
Color Swatch Utility	337
General Information	337
How to Install	338
Additional Information	338
Printing Color Swatches	338
Creating Custom Swatch Colors	340
Direct Network Printing Utility (LPR)	341
General Information	341
How to Install	341
Direct Network Printing Utility (LPR) Status Box	341
Additional Information	342
Display Language Utility	343
General Information	343
How to Install	343
Additional Information	343
Network Printer Status Utility	344
Windows	344
General Information	345
Installation	345
Using	346
Checking the Printer Status	348
Network Setup Utility	349
General Information	349
How to Install	349