Oki ML421 Network User's Guide for OkiLAN 6020e - Page 190

Section 6 - Appendix A - Troubleshooting Appendix A Troubleshooting Before You Call This appendix allows you to troubleshoot problems you may have installing or using the EtherTalk protocol. After trying these suggestions, if you are still having difficulty, call Oki Data Customer Support at 1-800OKI-DATA (1-800-654-3282). If you have trouble sending data to the printer through your OkiLAN 6020e, check the following: • Verify that the OkiLAN 6020e printer appears in the Chooser • Printer configuration • Printer hardware • OkiLAN 6020e configuration • OkiLAN 6020e hardware • Cabling and/or connectors • Macintosh System version • LaserWriter driver version • Application software configuration OkiLAN 6020e Does Not Appear in the Macintosh Chooser If the OkiLAN 6020e does not appear in the Chooser as a LaserWriter device, check the following: • Print a configuration sheet. Verify that the EtherTalk protocol and port are enabled. • Verify that the AppleTalk type is LaserWriter. • Verify that the OkiLAN 6020e has passed self-test. The status indicator should be solid green. • Check the connections between the OkiLAN 6020e and the Macintosh. When the OkiLAN 6020e does not appear in the Chooser, it is often caused by a cabling problem. • Verify EtherTalk Phase 2 is selected in the Control Panel. VI - 8 OKI OkiLAN 6020e User's Guide