Panasonic KXTG2431W KXTG2431 User Guide

Panasonic KXTG2431W - 2.4 GHZ DIG CORDLESS PHONE Manual

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  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 1
    is KX-TG2431. Operating Instructions 2.4 GHz Digital Cordless Answering System Model No. KX-TG2431 2.4 GHz Digital Cordless Answering System with Dual Handsets Model No. KX-TG2432 This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 2
    Intercom 30 For KX-TG2431 users 30 For KX-TG2432 users 31 Transferring a call (KX-TG2432 only) . . 32 Conference calls (KX-TG2432 only) . . . 32 Programmable Settings Guide to handset programming 33 Ringer settings 34 Handset ringer volume 34 Handset ringer tone 35 Handset interrupt tone 35
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 3
    unit (KX-TG2432 only) . . . . 54 Error messages 55 Troubleshooting 56 General use 56 Programmable settings 56 Making/answering calls, Intercom . . 57 Phonebook 57 Caller ID 58 Answering system 59 Battery charge 60 Power failure 60 Important information about subscription services 61 FCC
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 4
    Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the Your phone KX-TG2431 KX-TG2432 L References in these operating instructions to the "charger" and to the "other handset" are for KX-TG2432 users only. 4 For assistance, please call 1-800
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 5
    users (hearing or speech impaired users) can call 1-866-605-1277. No. Accessory items 1 AC adaptor 2 Telephone line cord 3 Wall mounting adaptor 4 Battery 5 Handset cover 6 Belt clip 7 Charger unit Order number PQLV19Z PQJA10075Z Quantity KX-TG2431W 1 1 KX-TG2431G 1 1 KX-TG2432W 2 1 KX
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 6
    the operating instructions. Improper adjustment may require extensive work by an authorized service center. E. If the unit has been dropped or physically damaged. F. If the unit exhibits a distinct change in performance. 13. During thunderstorms, avoid using telephones except cordless types. There
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 7
    and cause burns. L Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual. WARNING: L To prevent the from 0.04 to 0.1 watts.) Do not use For assistance, please call 1-800-211-PANA (7262). 7
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 8
    L If you use the handset near another cordless phone's base unit, noise may be heard. Move away from the other cordless phone's base unit and closer 40 °C (104 °F). Damp basements should also be avoided. L The maximum calling distance may be shortened when the unit is used in the following places:
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 9
    jack (RJ11C) Telephone line cord To power outlet (120 V AC, 60 Hz) AC adaptor Charger unit (KX-TG2432 only) To power outlet (120 V AC, 60 Hz) AC adaptor Hooks Bottom of the charger Fasten the AC adaptor cord to prevent it from being disconnected. For assistance, please call 1-800-211-PANA
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 10
    connecting a standard telephone to the same telephone line or to the same telephone jack using the Panasonic KX-J66 Tadaptor. Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 5. If you subscribe to an xDSL service L Please attach
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 11
    The CHARGE indicator will remain lit. Base unit CHARGE indicator Charger unit (KX-TG2432 only) Battery strength You can confirm the battery strength on the handset display. Battery icon 5 6 7 8 Battery strength Fully charged Medium Low When flashing: needs to be recharged. Discharged Recharging
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 12
    needs to be replaced if any of the following are displayed after a few phone calls even when you have fully charged the battery. - "Recharge battery" - 7 (flashing) - "Charge for 6h" -8 L Use only the rechargeable Panasonic battery noted on page 5. 1 Press the notch on the cover firmly and slide it
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 13
    Controls and displays Controls Base unit A B C DE F G H IJ K L KX-TG2432 KX-TG2431 M N OP QR A {LOCATOR/INTERCOM 1} B {LOCATOR/INTERCOM 2} C {LOCATOR/INTERCOM {>} Q {MESSAGE} MESSAGE indicator R {ANSWER ON} ANSWER ON indicator For assistance, please call 1-800-211-PANA (7262). 13
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 14
    Handset A B C D E F G H A Speaker B Soft key C Headset jack D {C} (TALK) E Navigator key F {s} (SP-PHONE) G {*} (TONE) H {PAUSE}{REDIAL} I Ringer indicator Message indicator J Receiver K Display L {MENU} M {OFF} N {MUTE} {CLEAR} O {HOLD} {INTERCOM} P Microphone Q Charge contacts Charger unit (KX
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 15
    , the soft key has no function. Rcvd Kcalls Phone book L Soft key examples: Display function Action Rcvd calls Enters caller list Conf Establishes a conference call*1 *1 KX-TG2432 only Backlit display and handset keypad The handset display and dialing buttons will light for a few seconds
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 16
    When calls are received, Caller ID will automatically adjust the date and time (including daylight saving time). L If you have not set the date and time manually, from the base unit display. L If the handset beeps 3 times, the date and time were not set correctly. Enter the correct digits.
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 17
    talking on the other handset (KX-TG2432 only) or another phone. To adjust the handset and press {s}. L "SP-phone" will be displayed. 2 Dial the phone number. 3 When the other party answers, speak into the microphone. Making/Answering Calls 4 When finished talking, press {OFF} or place the handset
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 18
    Making/Answering Calls To make a call using the redial list The last 5 phone numbers dialed are stored in the redial list. 1 , press {OFF} or place the handset on the base unit or charger. Auto talk This feature allows you to answer a call by simply lifting the handset off the base unit or charger.
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 19
    call, press {C} or {s}. L The other handset user can take the call by pressing {C} or {s}. Note: L "Line on hold" will be displayed on the other handset (KX-TG2432 only). L If another phone L Depending on the condition and quality of your telephone line, this feature may emphasize existing line noise
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 20
    To join a conversation, press {C} or {s} when the other handset is on an outside call. L "Conference" will be displayed. PAUSE button (for PBX/long distance service users) A pause is sometimes required when making calls using a PBX or long distance service. For example, if you need to dial the line
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 21
    For Call Waiting service users To use Call Waiting, you must subscribe to your telephone company's Call Waiting service. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone. Press {Flash} to
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 22
    Using the phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers to the handset phonebook and search for phonebook entries by name. Adding items to the phonebook 1 Press {Phonebook}. Rcvd Kcalls Phone book L 2 Press {Add
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 23
    search dB=Scroll list 3 Press {V} or {^} repeatedly to display the desired item. L To exit the phonebook, press {OFF}. 4 Press {C}, {s}, or {Call}. Note: L To view a phone number over 16 digits long, follow steps 1 to 3, then press {Edit} and {Next}. Press {OFF} when finished. To search for a name
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 24
    rotary or pulse service, you need to press {*} before pressing {MENU} in step 1 to change the dialing mode temporarily to tone. Copying phonebook items (KX-TG2432 only) You can copy one or all of the phonebook items of one handset to the phonebook of the other handset. Important: L Make sure the
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 25
    {^}, then press {>}. 3 Scroll to "Copy all items" by pressing {V} or {^}, then press {>}. L When all items have been copied, "Complete" will be displayed. L The destination handset display will show "Phonebook Receiving", then "Phonebook Received". 4 Press {OFF}. Phonebook For assistance, please
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 26
    your telephone company's Caller ID service. Caller ID features When an outside call is being received, the calling party's name or telephone number will recorded by the answering system, using the handset, you can call back the caller without having to dial the phone number (page 46). L If the unit
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 27
    the caller list to see who called while you were out. Example: Handset off the base unit or charger 10 missed calls Rcvd Phone Kcalls book L Note: L When the unit has new messages, "New message" will be displayed in place of "missed calls". Caller ID Service Note: L You can also press {Rcvd
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 28
    ID Service Editing a caller's phone number before calling back You can edit a phone number handset can remember up to 4 area codes to be edited. Phone numbers from the 4 most recently edited area codes will be automatically edited. L This feature will not be activated until edited numbers are called
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 29
    desired item. 3 Press {CLEAR}. L To erase other items, repeat from step 2. L To exit the caller list, press {OFF}. Erasing all items Make sure that you have no missed calls. 1 Press {V} or {^} to enter the caller list. 2 Press {All erase}. L To cancel erasing, press {No}. 3 Press {Yes}. Caller ID
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 30
    . L If you receive a phone call while talking on the intercom, you will hear 2 tones (page 35). To answer the call, press {OFF}, then press {C} or {s}. L You cannot change the ringer tone for intercom calls. For KX-TG2431 users From the handset to the base unit 1 Handset: Press {INTERCOM}. L The
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 31
    Intercom Features For KX-TG2432 users Call the desired unit by selecting the extension number, shown in the upper right of each handset's display. The base unit's extension number is 0. L To confirm the handset's extension number ([1] or [2]), place the handset on the base unit or charger. L The
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 32
    again. If you still do not answer the call within 4 minutes, the call will be disconnected. Conference calls (KXTG2432 only) A conference call allows 2 handsets to speak together with an outside party. 1 During an outside call, press {INTERCOM}. L The call will be put on hold. 2 To page the other
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 33
    make sure the handset and base unit are not being used. The handset must be operated near the base unit and while off the base unit or charger. Main menu Message play Ringer setting Date and time*3 Voice enhancer Caller IQ*1 Copy phonebook*4 Customer support call 1-800-211-PANA (7262). 33
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 34
    displayed if you have not subscribed to openLCR service. "Turn CIQ on?" is displayed when the handsets, you will not need to program the same item using the other handset (KX-TG2432 only). *4 KX- handset will display "Ringer off", and will not ring for outside calls. The handset will ring at the
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 35
    if: - the caller hangs up before you answer the call. - another person answers the call using another phone connected on the same line. Handset interrupt tone This tone lets you know when you receive a call while you are on an intercom call (page 30). "2" (default): The tone will sound 2 times. "On
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 36
    to select "On" or "Off". 5 Press {Save}, then press {OFF}. Note: L If you subscribe to Caller ID service and want to view the caller's information on the handset display after lifting up the handset to answer a call, turn off this feature. Caller ID edit You can turn the Caller ID number auto edit
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 37
    Programmable Settings Display options Telephone settings Handset LCD contrast You can adjust the handset display contrast. There are 6 levels. make calls, change this setting depending on your telephone line service. "Tone" (default): For tone dial service. "Pulse": For rotary pulse dial service
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 38
    may need to re-register the handset to the base unit. Important: L Make sure the base unit is not being used. L Have the handset and base unit near each other when re-registering the handset. L KX-TG2432 only: Confirm the extension number of the handset which has lost the communication by placing
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 39
    time manually first (page 16). Customer support The handset can display the Internet address where you can download operating instructions for this product using your computer. 1 Press {MENU}. 2 Scroll to "Customer support" by pressing {V} or {^}, then press {>}. L "www.panasonic.com/support" will
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 40
    45 page 16 page 36 page 24 page 25 page 37 page 38 page 36 page 36 page 37 page 37 40 For assistance, please call 1-800-211-PANA (7262).
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 41
    count Recording time Remote code Change language Message alert Time adjustment Handset registration Feature code {0} {5} {3} {0} {6} {1} {0} {6} {2} {0}: Manual Go to step 4 on page 39. Page page 38 page 49 page 49 page 48 page 37 page 50 page 39 page 38 *1 KX-TG2432 only. Note: L If you make a
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 42
    Answering System Features Answering system The unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. For details about memory capacity, see page 46. Important: L Only 1 person can access the answering system (listen to messages,
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 43
    message, one of 2 pre-recorded messages will be played when a call is received depending on the caller's recording time (page 49). - When are not available now. Please leave your name and phone number after the beep. We will return your call." - When the recording time is set to "Greeting only
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 44
    recorded: - The MESSAGE indicator on the base unit will flash. - The message indicator on the handset will flash slowly if the message alert feature is turned on (page 50). The base unit display } again. L The unit will announce "No messages". 44 For assistance, please call 1-800-211-PANA (7262).
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 45
    has started. L If you do not press any button within 10 seconds after the voice guidance, the handset returns to standby mode. When new messages have been recorded, "New message" is displayed. 1 Press { , or the voice guidance will start. For assistance, please call 1-800-211-PANA (7262). 45
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 46
    back (Caller ID subscribers only) If Caller ID information was received for the call, you can call the caller back while listening to a message. Press {Call} during playback. Note: L To edit the number before calling back, press {Edit} repeatedly to select the desired format (page 28), then press
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 47
    Features Remote operation Using a touch tone phone, you can call your phone number from outside and access the time you operate the answering system remotely. Using the answering system remotely 1 Dial your phone number from a touch tone phone. L If the ring count is set to "Toll saver" (page 49),
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 48
    begin remote operation (page 47). Skipping the greeting message to leave a message You can leave a message just as any outside caller can. Call your phone number, then press {*} to skip the greeting message and record your message after the beep. Answering system settings Remote code A remote code
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 49
    unit answers on the 2nd ring when new messages have been recorded, and on the 4th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 47), you will know that there are no messages when the
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 50
    You can select whether or not the message indicator on the handset will flash when new messages have been recorded (page 44 message indicator will not flash for new messages while the handset is in use. L While message alert is on, battery operating time will be shortened (page 12). 50 For assistance
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 51
    using the included belt clip. To attach the belt clip Headset (optional) Connecting an optional headset to the handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 5 for compatible headsets and ordering information. To connect an optional headset to the
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 52
    Useful Information Wall mounting Base unit The base unit can be mounted on a wall phone plate. 1 Connect the AC adaptor and the telephone line cord. To power outlet Fasten the AC adaptor cord. Hooks 2 Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 53
    Information 3 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. 4 Connect the telephone line cord. Mount the unit, then slide it down. L Raise the antenna. To remove the wall mounting adaptor While pushing down the release levers
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 54
    Useful Information Charger unit (KX-TG2432 only) The charger can be wall mounted, as shown below. 1 Connect the AC adaptor. 2 Drive the screws . 25.4 mm (1") Screws To power outlet 1 2 3 25.4 mm (1") Wall mount template for the charger 54 For assistance, please call 1-800-211-PANA (7262).
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 55
    KX-TG2432 only Cause & solution L The called handset is in use.*1 L The handset you tried to copy phonebook items to is in use.*1 L The handset you are calling other handset user resend the items to you (page 24).*1 L When the phonebook item(s) was(were) sent to another handset, the handset's
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 56
    working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company. Programmable settings Problem I cannot program items. While programming, the handset starts
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 57
    properly (page 51). L If "SP-phone" is displayed on the handset, press {C} to switch to the headset. L Make sure that you have long distance service. L The called handset is too far from the base unit. L The called unit is in use. Try again later. Phonebook Problem I cannot store an item in the
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 58
    ID Problem The handset does not display the caller's name and/or phone number. The caller list/incoming phone numbers are not edited automatically. I cannot dial the phone number edited in the caller list. Cause & solution L You have not subscribed to Caller ID service. Contact your telephone
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 59
    handset automatically exits after 1 minute of inactivity. Answering system Problem and handset announce the day and time incorrectly. Cause & solution L A touch tone phone is conference call, you cannot operate the answering system. Try again later. L A call is being received. Answer the call
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 60
    Fully charge the battery (page 11). Power failure Problem The unit will not function. Cause & solution L This product is not designed to make calls in the event of a power failure. We recommend connecting a standard telephone to the same telephone line in the event that emergency calls need to be
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 61
    " setting so that this unit's answering system answers calls before the telephone company's Voice Mail service tries to answer your calls. It is necessary to check the ring count required to activate the Voice Mail service provided by your telephone company before changing this setting. Example: To
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 62
    may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 63
    AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: phone. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user accordance with the instructions, may cause TV technician for help. Some cordless telephones operate at frequencies that may
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 64
    ). The handset unit may service, visit www.openLCR.com or call openLCR at 1-866-openLCR (1-866-673-6527). L NEITHER PANASONIC COMMUNICATIONS CO., LTD. NOR PANASONIC PANASONIC COMMUNICATIONS CO., LTD. NOR PANASONIC CORPORATION OF NORTH AMERICA NOR ANY OF THEIR EMPLOYEES OR AFFILIATES OR CUSTOMERS MAKE
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 65
    supply: AC adaptor (120 V AC, 60 Hz) Handset Operating environment: 5 °C - 40 °C (41 °F .) Power supply: Ni-MH battery (2.4 V, 830 mAh) Security codes: 1,000,000 Charger unit (KX-TG2432 only) Operating environment: instructions may vary slightly from the actual product. For assistance, please call
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 66
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 67
    , Puerto Rico 00985 Panasonic Telephone Limited Warranty Limited Warranty Coverage If your telephone (identified in your Operating Instructions) does not work labor for batteries, antennas, and cosmetic parts (cabinet). This Limited Warranty only applies to products purchased and serviced in the
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 68
    lost calls or messages, cost of having someone remove or re-install an installed unit if applicable, travel to and from the servicer. The problem is not handled to your satisfaction, then write to the warrantor's Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 69
    Card, American Express, and Personal Checks) TTY users (hearing or speech impaired users) can call 1-866-605-1277. Service in Puerto Rico Panasonic Puerto Rico, Inc. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985 Phone (787)750-4300, Fax (787)768-2910
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 70
    Installation AC adaptor: 9 Base unit: 9 Charger unit: 9 Telephone line cord: 9 Intercom Call: 30 Paging: 30 Interrupt tone: 35 K Key tone: 38 L LCD contrast: 37 Line mode: 38 Listening to messages Base unit: 44 Handset: 45 Touch tone phone: 47 M Making calls: 17 Memory capacity: 46 Message alert: 50
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 71
    , 34 Rotary service, tone dialing: 21 S Safety instructions: 6 Soft keys: 15 SP-phone: 17 T Technical information: 65 Time adjustment: 39 Toll saver: 49 Transferring a call: 32 Troubleshooting Answering system: 59 Battery charge: 60 Caller ID: 58 General use: 56 Making/answering calls, Intercom: 57
  • Panasonic KXTG2431W | KXTG2431 User Guide - Page 72
    (hearing or speech impaired users) can call 1-877-833-8855. When you ship the product; L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom, to the outside of the carton. L Send the unit to Panasonic Services Company Customer Servicenter, prepaid
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This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Please read these Operating Instructions before using the unit and save
for future reference.
For assistance, visit our website:
for
customers in the U.S.A. or Puerto Rico.
Charge the battery for 6 hours before initial use.
2.4 GHz Digital Cordless Answering System
Model No.
KX-TG2431
Operating Instructions
2.4 GHz Digital Cordless Answering System
with Dual Handsets
Model No.
KX-TG2432
Model shown is KX-TG2431.