Panasonic KXTG4021 KXTG4011 User Guide

Panasonic KXTG4021 - EXP CORDLESS PH/ANS SYS Manual

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  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 1
    Operating Instructions Expandable Digital Cordless Phone Model No. KX-TG4011 KX-TG4012 KX-TG4013 Expandable Digital Cordless Answering System Model No. KX-TG4021 KX-TG4022 KX-TG4023 KX-TG4024 KX-TG4073 KX-TG4074 Model shown is KX-TG4011. Before initial use, see "Getting Started" on page 10. Thank
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 2
    operation 30 Answering system settings 31 Voice Mail Service Voice mail service 33 Intercom/Locator Intercom 34 Handset locator 34 Transferring calls, conference calls . 34 Useful Information Wall mounting 35 Error messages 37 Troubleshooting 37 FCC and other information 42 Guía Rápida
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 3
    KX-TG4021 series KX-TG4071 series Model No. KX-TG4011 KX-TG4012 KX-TG4013 KX-TG4021 KX-TG4022 KX-TG4023 KX-TG4024 KX-TG4073*1 KX-TG4074*1 Base unit Part No. KX-TG4011 KX-TG4011 KX-TG4011 KX-TG4021 KX-TG4021 KX-TG4021 KX-TG4021 KX-TG4021 KX-TG4021 Handset Part No. KX-TGA402 KX-TGA402 KX-TGA402 KX
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 4
    models: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 5). Accessory information Supplied accessories No. Accessory item/ Order number Quantity KX-TG 4011/ KX-TG 4021 KX-TG 4012/ KX-TG 4022 1 AC adaptor/PQLV219Y 1 2 2 Telephone
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 5
    (page 48). Accessory item Rechargeable batteries T-adaptor Battery back-up power supply Order number HHR-4DPA*1 L To order, please call 1-800-332-5368 or visit http://www.panasonic.com/batterystore Battery type: - Nickel metal hydride (Ni-MH) - 2 x AAA (R03) size for each handset KX-J66 KX-TCA230
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 6
    range of your phone system to include areas where reception was previously not available. Up to 2 range extenders can be registered to the base unit. This product can be purchased online. Please visit our Web site: http://www.panasonic.com/RangeExtender Range extender: KX-TGA405 6 For assistance
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 7
    emitting and contact the Panasonic Call Center at in the area instruct you not to do telephone lines. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. L This product is unable to make calls when: - the handset
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 8
    a telephone (other than a cordless type) manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 9
    STAR® Partner, Panasonic has determined that to the instructions. Notice Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) ■ Frequency range: 1.92 max.) ■ Power source: 120 V AC, 60 Hz ■ Power consumption: Base unit: Standby: Approx. 1.0 W Maximum: Approx. 4.0 W Charger: Standby
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 10
    Confirm correct polarities (S, T). Base unit (KX-TG4021 series: page 3) Press plug firmly. "Click" Rechargeable Ni-MH ONLY Hooks "Click" To single-line telephone jack (RJ11C) DSL/ADSL ) is required if you have DSL/ADSL service. 10 For assistance, please visit http://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 11
    power consumption by suppressing handset transmission power when the handset is close to the base unit. L When this feature is activated, "ECO" is displayed. L Eco mode is turned off when the clarity booster is activated (page 17). For assistance, please visit http://www.panasonic.com/help 11
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 12
    key - {^}, {V}, {}: Scroll through various lists and items. A {x} (LOCATOR) B Charge contacts ■ KX-TG4021/KX-TG4071 series (page 3) A B C DEFG H I A Charge contacts B Speaker C {ERASE} D {■} (STOP) E {7}/{8} (Repeat/Skip) 12 For assistance, please visit http://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 13
    line. Answering system is being used by another handset or the base unit.*1 Getting Started *1 KX-TG4021/KX-TG4071 series: page 3 Initial settings Symbol meaning: } 4 {V}/{^}: "Cambiar idioma" i {OK} 5 {V}/{^}: "English" i {OK} i {OFF} For assistance, please visit http://www.panasonic.com/help 13
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 14
    Started Voice guidance language Available for: KX-TG4021/KX-TG4071 series (page 3) You change this setting according to your telephone line service. The default setting is "Tone". "Tone": For tone dial service. "Pulse": For rotary/pulse dial service. 1 {MENU} 2 {V}/{^}: " ://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 15
    OFF} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press {s}. phone number. i {CLEAR} 3 {V}/{^}: "Yes" i {OK} 4 {OFF} Pause (for PBX/long distance service users) A pause is sometimes required when making calls using a PBX or long distance service
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 16
    the base unit ringer volume Available for: KX-TG4021/KX-TG4071 series (page 3) Useful features during a call Hold This feature allows you to put an outside call on hold. 1 Press {MENU} during an outside call. 2 {V}/{^}: "Hold" i {OK} 3 To release hold, press {C}. L Another handset user can
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 17
    tone on the handset. 1 Press {CALL WAIT} to answer the 2nd call. 2 To switch between calls, press {CALL WAIT}. Note: L Please contact your service provider/ telephone company for details and availability of this service in your area. Temporary tone dialing (for rotary/pulse service users) You can
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 18
    allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook. Important: L Only located on that dial key. 18 For assistance, please visit http://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 19
    (page 15). L If you have rotary/pulse service, you need to press {*} (TONE) before pressing {OFF} Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call in the phonebook, without having to dial manually. 1 During an outside call, press panasonic.com/help 19
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 20
    the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 < > indicates the default settings. Main menu Caller list Answering device (KX-TG4021/ KX-TG4071 series: page 3) Intercom Ph.book settings (Ph.book: phonebook) panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 21
    Copyrights Vision Inc. *6 The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. service and want to view the caller's information after lifting up the handset to answer a call, turn off this feature. For assistance, please visit http://www.panasonic
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 22
    Programming *9 The handset can display the Internet address where you can download the operating instructions or get further information for this product, using your computer. 22 For assistance, please visit http://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 23
    unit, re-register the handset. 1 Handset: {MENU} 2 {V}/{^}: "Initial setting" i {OK} 3 {V}/{^}: "Registration" i {OK} 4 {V}/{^}: "HS registration" i {OK} 5 Base unit: ■ KX-TG4011 series: page 3 Press and hold {LOCATOR} for about 5 seconds. (No registration tone) ■ KX-TG4021/KX-TG4071 series: page
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 24
    . To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller's name and phone number are displayed. Caller information for the last 50 callers is logged in
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 25
    phone number is displayed in the Caller ID Service same format as the edited number, when reviewed from the caller list. For example, you can use this feature to set the handset "Erase all" i {OK} 4 {V}/{^}: "Yes" i {OK} i {OFF} For assistance, please visit http://www.panasonic.com/help 25
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 26
    Select the desired entry. i {MENU} 3 {V}/{^}: "Edit & Save" i {OK} L To edit the number, press {MENU} repeatedly until the phone number is shown in the desired format. 4 {MUTE} 5 Continue from step 3, "Editing entries", page 19. 26 For assistance, please visit http://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 27
    KX-TG4021/KX-TG4071 series (page 3) The answering system can answer and record calls for you when you are unavailable to answer the phone becomes full: - "Messages full" is shown on the handset display. - The ANSWER ON indicator on the base unit flashes rapidly when the answering system is turned on.
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 28
    your greeting message 1 {MENU} 2 {V}/{^}: "Answering device" i {OK} 3 {V}/{^}: "Greeting" i {OK} 4 {V}/{^}: "Record greeting" i {OK} 5 {V}/{^}: "Yes" i {OK} 6 After a beep sounds, hold the handset about 20 cm (8 inches) away and speak clearly into the microphone (2 minutes max.). 7 Press {OK} to
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 29
    while the unit is not in use. Listening to messages using the handset When new messages have been recorded "New message" is displayed. 1 Erase currently playing message Erase all messages Reset to a prerecorded greeting message *1 If assistance, please visit http://www.panasonic.com/help 29
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 30
    deleted. Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote skip the greeting message and record your message after the beep. Voice guidance When the English voice guidance is selected During panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 31
    phone number from a touch-tone phone. 2 Let the phone ring 15 times. L A long beep is heard. 3 Enter your remote access code within 10 seconds after the long beep call You can change the number of times the phone rings "Ring count" before the unit answers calls your phone from outside to listen to new
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 32
    please note the following: L To use the voice mail service provided by your service provider/telephone company rather than the unit's answering system, turn off Recording time" i {OK} 5 {V}/{^}: Select the desired setting. i {OK} i {OFF} 32 For assistance, please visit http://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 33
    the voice mail service provided by your service provider/telephone company rather than the unit's answering system, turn off the answering system (page 27). For details, see page 32 (KX-TG4021/ KX-TG4071 series: page 3). Voice Mail Service For assistance, please visit http://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 34
    Handset locator You can locate a misplaced handset by paging it. 1 Base unit: {LOCATOR} L All registered handsets beep for 1 minute. 2 To stop paging: Base unit: Press {LOCATOR}. Handset a transferred call Press {C} to answer the page. 34 For assistance, please visit http://www.panasonic.com/help
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 35
    Wall mounting Base unit ■ KX-TG4011 series: page 3 Drive the screws (not supplied) into the wall. 30 mm (13/16 inches) Useful Information ■ KX-TG4021/KX-TG4071 series: page 3 1 Lead the AC adaptor cord and telephone line cord through the hole in the wall mounting adaptor in the direction of the
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 36
    4 Adjust the adaptor to hold the base unit, then push it in the direction slide down to secure in place. 1 83 mm (31/4 inches) or 102 mm (4 inches) 2 (120 V AC, 60 Hz) Wall phone plate 83 mm 102 mm (31/4 inches) 1 (4 inches) Charger Drive the screws (not supplied) into the wall. 25.4 mm (1 inch
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 37
    Unplug the base unit's AC adaptor to reset the unit. Reconnect the adaptor and try again. L The handset's registration may have been canceled. Re-register the handset (page 23). *1 KX-TG4021/KX-TG4071 series: page 3 Troubleshooting If you still have difficulties after following the instructions in
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 38
    to have the unit repaired. If the working telephone does not operate properly, contact your service provider/ telephone company. Programmable settings Problem The display is in a language I cannot read. I cannot register a handset to a base unit. Cause/solution L Change the display language (page
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 39
    ). L The dialing mode may be set incorrectly. Change the setting (page 14). L The handset is too far from the base unit. Move closer and try again. L Make sure that you have long distance service. *1 KX-TG4021/KX-TG4071 series: page 3 For assistance, please visit http://www.panasonic.com/help 39
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 40
    unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 41
    Answering system (KX-TG4021/KX-TG4071 series: page 3) Problem The unit does service provider/telephone company (page 32). L Someone is using the unit. Wait for the other user to finish. L A caller is leaving a message. Wait for the caller to finish. L The handset is too far from the base
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 42
    If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 43
    the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone The handset may be carried and operated with only the specific provided belt-clip. Other non-tested belt-clips or similar body-worn accessories may not
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 44
    KX-TG4011. L Series KX-TG4021/KX-TG4071: El diseño de la parte inferior de la unidad base es diferente al del KX-TG4011. Para obtener detalles, vea las conexiones de la unidad base de las series KX-TG4021/KX solo el adaptador de corriente Panasonic PQLV219 incluido. (120 V CA, 60 Hz)
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 45
    i {OK} 4 {V}/{^}: "Español" i {OK} i {OFF} Idioma de la guía de voz Disponible para: series KX-TG4021/KX-TG4071 1 {MENU} i {V}/{^}: "Contestadora" i {OK} 2 {V}/{^}: "Ajustes" i {OK} 3 {V}/{^}: "Menú de voz" . i {C} Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés) 45
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 46
    (Unidad base): series KX-TG4021/KX-TG4071 Contestador base. L El auricular no está registrado en la unidad base. Regístrelo. 1 Auricular: {MENU} i {V}/{^}: "Ajuste inicial" i {OK}i {V}/{^}: "Registrar" i {OK}i {V}/{^}: "Registrar Auric." i {OK} 46 Para obtener ayuda, visite http://www.panasonic
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 47
    base: Nserie KX-TG4011 Oprima y mantenga oprimido {LOCATOR} durante aproximadamente 5 segundos. (No hay tono de registro) Nseries KX-TG4021/KX su unidad base) a una sola unidad base. L Para adquirir auriculares accesorios adicionales (KX-TGA401/KX-TGA651/KX-TGA750), visite http://www.panasonic.com o
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 48
    am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases (United States and Puerto Rico) Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pstc
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 49
    PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094 Panasonic Telephone panasonic.com When shipping the unit carefully pack in a padded shipping carton, include all accessories, service for headsets if a headset is included with this product please follow instructions
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 50
    a problem with this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If the problem is the unit to PSTC (Panasonic) Exchange Center, prepaid and adequately insured. L Do not send your unit to Panasonic Corporation of North America listed
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 51
    : 15 Ringer tone: 21 Rotary/pulse service: 17 S SP-PHONE (Speakerphone): 15 T Temporary tone dialing: 17 Transferring calls: 34 Troubleshooting: 37 TTY: 48 V Voice guidance language: 14 Voice mail: 32, 33 Volume Receiver: 15 Ringer (Base unit): 16 Ringer (Handset): 16 Speaker: 15 W Wall mounting: 35
  • Panasonic KXTG4021 | KXTG4011 User Guide - Page 52
    to the base unit. 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. Visit our Web site: http://www.panasonic.com/help L FAQ and troubleshooting hints are
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Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
For assistance, visit our Web site:
for customers in the U.S.A. or Puerto Rico.
Before initial use, see “Getting
Started” on page 10.
Consulte “Guía Rápida Española”, página 44.
Please register your product: http://www.panasonic.com/prodreg
Operating Instructions
Expandable Digital Cordless
Answering System
Model shown is KX-TG4011.
KX-TG4024
KX-TG4073
KX-TG4074
Model No.
KX-TG4021
KX-TG4022
KX-TG4023
Expandable Digital Cordless Phone
Model No.
KX-TG4011
KX-TG4012
KX-TG4013