Panasonic KXTG6641 KXTG6632 User Guide - Page 55

Problem, Cause/solution, Answering system, For assistance, please visit, Caller ID services CWID.

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Useful Information Problem The 2nd caller's information is not displayed during an outside call. Cause/solution R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service. After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Answering system Problem Cause/solution The unit does not record new messages. R The answering system is turned off. Turn it on (page 38). R The message memory is full. Erase unnecessary messages (page 40). R The recording time is set to "Greeting only". Change the setting (page 43). R If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone. Change the unit's number of rings setting or contact your service provider/telephone company (page 43). I cannot operate the answering system. R Someone is using the unit. Wait for the other user to finish. R A caller is leaving a message. Wait for the caller to finish. R The handset is too far from the base unit. Move closer. I cannot operate the answering system remotely. R The remote access code is not set. Set the remote access code (page 41). R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 41). R Press each key firmly. R The answering system is turned off. Turn it on (page 42). For assistance, please visit http://www.panasonic.com/help 55

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Problem
Cause/solution
The 2nd caller’s
information is not displayed
during an outside call.
R
In order to use Caller ID, call waiting, or Call
Waiting Caller ID (CWID), you must first contact
your service provider/telephone company and
subscribe to the desired service.
After subscribing, you may need to contact your
service provider/telephone company again to
activate this specific service, even if you already
subscribed to both Caller ID and Call Waiting with
Caller ID services (CWID).
Answering system
Problem
Cause/solution
The unit does not record
new messages.
R
The answering system is turned off. Turn it on
(page 38).
R
The message memory is full. Erase unnecessary
messages (page 40).
R
The recording time is set to
“
Greeting only
”
.
Change the setting (page 43).
R
If you subscribe to a voice mail service, messages
are recorded by your service provider/telephone
company, not your telephone. Change the unit’s
number of rings setting or contact your service
provider/telephone company (page 43).
I cannot operate the
answering system.
R
Someone is using the unit. Wait for the other user
to finish.
R
A caller is leaving a message. Wait for the caller to
finish.
R
The handset is too far from the base unit. Move
closer.
I cannot operate the
answering system remotely.
R
The remote access code is not set. Set the remote
access code (page 41).
R
You are entering the wrong remote access code. If
you have forgotten your remote access code,
enter the remote access code setting to check
your current code (page 41).
R
Press each key firmly.
R
The answering system is turned off. Turn it on
(page 42).
For assistance, please visit http://www.panasonic.com/help
55
Useful Information