Panasonic KXTG9371 Expandable Cordless Phone/ans Sys
Panasonic KXTG9371 - EXPANDABLE CORDLESS PHONE/ANS SYS Manual
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- Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 1
Operating Instructions Expandable Digital Cordless Phone Model No. KX-TG9361 Expandable Digital Cordless Answering System Model No. KX-TG9371 with 2 Handsets Model No. KX-TG9372 Model shown is KX-TG9361. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 2
Battery charge 14 Symbols used in these operating instructions 15 Setting up the unit before use 15 Service Voice mail service 40 Intercom/Locator Intercom 42 Transferring calls, conference calls . 42 Handset locator 43 Useful Information Wall mounting 44 Error messages 46 Troubleshooting - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 3
you for purchasing a Panasonic digital cordless phone. Notable differences between the models KX-TG9361 KX-TG9371 series Model No. KX-TG9361 KX-TG9371 KX-TG9372 L Model shown is KX-TG9372. Base unit Part No. KX-TG9361 KX-TG9371 KX-TG9371 Handset Part No. KX-TGA936 KX-TGA936 KX-TGA936 Quantity - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 4
phone numbers that you do not want to answer such as junk calls (page 27). ■ Night mode Allows you to select a span of time during which the handset handset This design protects from splashes and occasional dropping. *1 KX-TG9371/KX-TG9372 4 For assistance, please visit http://www.panasonic.com - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 5
for charger/ PQLV209T Quantity KX-TG9361/ KX-TG9371 1 KX-TG9372 1 1 1 1 1 2 4 1 2 1 2 - 1 - 1 *1 See page 6 for replacement battery information. *2 The handset cover comes attached to the handset. 1 2 3 4 5 6 7 8 For assistance, please visit http://www.panasonic.com/help 5 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 6
as the supplied handset (KX-TGA936: not available as an option). Sales and support information L To order additional/replacement accessories, call 1-800-332-5368. L TTY users (hearing or speech impaired users) can call 1-866-605-1277. 6 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 7
or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211PANA (1-800-211-7262). L Never touch the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 8
handset other than a cordless type) during manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 9
phone (handset only) The handset is designed to be splashresistant. You can use the handset L Keep the handset away from salt , do not use the handset with wet hands. L If the handset is wet, wipe with handset on the base unit/charger if the handset is wet. Drop resistance (handset only) The handset - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 10
Preparation Controls Base unit ■ KX-TG9361 A B ■ KX-TG9371/KX-TG9372 A B CD E F A Charge contacts B {LOCATOR} GH I J K A Charge contacts B Speaker C {■} (STOP) D {ERASE} E {GREETING {INTERCOM} K {ANSWER ON} ANSWER ON indicator 10 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 11
By pressing a soft key, you can select the feature shown directly above it on the display. View KCID Phone book L Display Handset display items Item 5 [1] Line in use Meaning Battery level Handset number Someone is using the line. For assistance, please visit http://www.panasonic.com/help 11 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 12
) B (120 V AC, 60 Hz) Hook Charger Available for: KX-TG9372 L Use only the supplied Panasonic AC adaptor PQLV209. B Note: L The AC adaptor must remain connected unit by connecting a Panasonic battery back-up power supply noted on page 6. If you subscribe to a DSL/ADSL service Please attach a DSL/ - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 13
Do NOT use Alkaline/Manganese/Ni-Cd batteries. - We recommend using the Panasonic rechargeable batteries noted on page 6, 8. 1 Release the battery cover latch batteries negative (T) end first. Rechargeable Ni-MH ONLY 3 Close the handset cover. 4 Fasten the battery cover latch. Note: L When replacing - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 14
Low L When flashing: Needs to be charged. Empty Note: L KX-TG9361 The batteries need to be charged if the handset beeps while you are engaged in a call. L KX-TG9371/KX-TG9372 The batteries need to be charged if: - the handset alerts you with a voice announcement (talking battery alert) after you - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 15
instructions Symbol {} Meaning The words in the brackets indicate button names/soft key names on the handset and base unit. Example: Unit keys: {C}, {OFF} Soft keys: {View CID}, {Phonebook} Voice guidance language Available for: KX-TG9371/KX , please visit http://www.panasonic.com/help 15 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 16
clip Headset (optional) Connecting a headset to the handset allows for hands-free conversations. We recommend using the Panasonic headset noted on page 6. Switching a call between the headset and handset speakerphone To switch to the handset speakerphone, press {s}. To return to the headset, press - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 17
or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number, and press phone number. Making/Answering Calls 3 {Erase} i {Yes} i {OFF} Pause (for PBX/long distance service users) A pause is sometimes required when making calls using a PBX or long distance service - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 18
. If you receive a call while on the phone, you will hear a call waiting tone. If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd caller's information is displayed after you hear the call waiting tone on the handset. 1 Press {CALL WAIT} to answer the 2nd call. 18 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 19
{C} when the other handset is on an outside call. Note: L The maximum number of participating parties (including 1 outside party) depends on the model. - 3 parties (KX-TG9361) - 4 parties (KX-TG9371/KX-TG9372) Making/Answering Calls For assistance, please visit http://www.panasonic.com/help 19 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 20
to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook. Important: through the phonebook if necessary. 4 {C} 20 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 21
max.; page 20). i {Next} 4 Edit the phone number if necessary (32 digits max.). i {Next} Chain dial This feature allows you to dial phone numbers in the phonebook while you are on phonebook, without having to dial manually. 1 During an outside call, have rotary/pulse service, you need to press - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 22
Set date & time Talking CallerID (KX-TG9371/ KX-TG9372) Customer support Sub-menu 1 - - - On/Off Start/End Ringer volume Ringer tone Date and time*1 Alarm Time adjustment*1 - - Sub-menu 2 - - Page 36 41 27 28 28 - - 16 28 - 31 29 22 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 23
16 18 - 31 HS registration 29 Deregistration 30 Display 15 Voice prompt*1 15 (KX-TG9371/ KX-TG9372) *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. For assistance, please visit http://www.panasonic.com/help 23 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 24
Caller ID number auto edit) Customer support Date and time Deregistration Display (Change language) HS registration (Handset registration) Key tone*3 LCD contrast {4}-{7}: Melody 1-4 {1}: Low {2}: Medium {3}: {0}: Off - - - - 24 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 25
{1}: {0}: Manual - {1}: {0}: Off System setting*1 r r r r r - r For the Talking Caller ID/answering system (KX-TG9371/KX-TG9372) Page 16 18 - 40 you do not need to program the same item using another handset. For assistance, please visit http://www.panasonic.com/help 25 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 26
you subscribe to Caller ID service and want to view the caller's information after lifting up the handset to answer a call, turn should not be adjusted. If "Line in use" is not displayed when another phone connected to the same line is in use, you need to change the line mode www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 27
instructions for programmable settings Block calls (Caller ID subscribers only) This feature allows the unit to reject calls from specified phone numbers that you do not want to answer such as junk calls. You can store up to 20 phone phone phone phone i Edit the phone number. i handset handset. - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 28
(KX-TG9371/ KX- handset. An alarm sounds at the set time for 1 minute. The following alarm sounds are available: ■ KX-TG9361 You can choose an alarm sound from 3 tones and 4 melodies. ■ KX-TG9371/KX time. 3 Set the desired time. i {OK} L For KX-TG9361 user: Skip to step 5. 4 {V}/{^}: Select "Tone & - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 29
calls is set to off (page 24), the alarm sound is heard at a low level. Customer support The handset can display the Internet address where you can download the operating instructions or get further information for this product by using your computer. 1 {MENU} i {#}{6}{8}{0} 2 {OFF} Programming - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 30
Note: L While registering, "Base registering" is displayed on all registered handsets. L When you purchase an additional handset, refer to the additional handset's installation manual for registration. Deregistering a handset A handset can cancel its own registration (or the registration of another - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 31
for: KX-TG9371/KX-TG9372 This feature lets you know who is calling without looking at the display. To use this feature, you must: - subscribe to Caller ID service of your service provider/telephone company. - turn this feature on (page 25). When caller information is received, the handsets and base - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 32
Caller ID Service phonebook, the stored name is displayed, even if it was viewed or answered using another handset. Editing a caller's phone number before calling back You can edit a phone number in the caller list by removing its area code and/ assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 33
want to edit once again. Caller ID Service 2 {V}/{^}: Select the desired entry. i {Select} L To edit the number, press {Edit} repeatedly until the phone number is shown in the desired format. into the phonebook 1 {View CID} For assistance, please visit http://www.panasonic.com/help 33 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 34
for: KX-TG9371/KX-TG9372 The answering system can answer and record calls for you when you are unavailable to answer the phone. You {^} or {V} repeatedly. You can answer the call by pressing {C} on the handset. Turning off the call screening feature When the base unit is not in use, panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 35
{■} (STOP) again. Erase currently playing message *1 If pressed within the first 5 seconds of a message, the previous message is played. For assistance, please visit http://www.panasonic.com/help 35 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 36
handset When new messages have been recorded: - "New message" is displayed. - The message indicator on the handset the handset plays back new messages. L If there are no new messages, the handset on the handset. Key back, the handset's voice guidance the phone number is shown in the - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 37
i {OFF} Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote access code the available remote commands (page 37). See the Spanish quick guide for details. Note: L If you do not press any .panasonic.com/help 37 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 38
the unit answers calls You can change the number of times the phone rings "Ring count" before the unit answers calls. You can select service provided by your service provider/ telephone company, please contact your service provider/telephone 38 For assistance, please visit http://www.panasonic - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 39
call first. To do so, contact your service provider/telephone company. Answering System Message alert You can select whether or not the message indicator on the handset flashes slowly when new messages are recorded. is not recorded. For assistance, please visit http://www.panasonic.com/help 39 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 40
(KX-TG9371/KX-TG9372) Storing the voice mail (VM) access number In order to listen to your voice mail messages, you must dial your service provider Minutes after you hang up a call or after the phone stops ringing, your unit checks the phone line to see if new voice mail messages have been recorded - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 41
voice mail service uses voice mail tones, the tones are heard from any phone connected to the same line. If you want to use another phone to listen to voice mail messages, you have to dial your access number manually. Voice Mail Service For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 42
press {OFF}. 3 When you finish talking, press {OFF}. Base unit ■ KX-TG9371/KX-TG9372 1 {INTERCOM} L All registered handsets beep. L To stop paging, press {INTERCOM}. 2 When you finish talking, press can continue the conversation. 42 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 43
{LOCATOR}. Handset: ■ KX-TG9361 Press {OFF}. ■ KX-TG9371/KX-TG9372 Press {INTERCOM}, then press {OFF}. Note: L When the ringer volume for outside calls is set to off (page 24), the handset rings at a low level for paging. Intercom/Locator For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 44
the base unit, then push it in the direction of the arrow until it clicks into place. B A Hook 44 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 45
on the size of the wall phone plate installed. (120 V AC, 60 Hz) 1 83 mm (31/4 inches) or 102 mm (4 inches) 2 Useful Information To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B). A A B Charger Available for: KX-TG9372 1 Drive the screws (not - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 46
problem called handset or base unit is in use. handset registered to the base unit matching the handset number you entered. L The handset is not registered to the base unit. Register the handset (page 29). L The handset The handset's registration may have been canceled. Re-register the handset (page - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 47
Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit's AC adaptor, then reconnect the base unit's AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 48
. Making/answering calls, intercom Problem Noise is heard, sound cuts in and out. The handset does not ring. The base handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service 16). L The handset is too far from the base unit. Move closer and - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 49
. *1 KX-TG9371/KX-TG9372 Cause/solution L Make sure that you have long distance service. Caller ID/Talking Caller ID*1 Problem Caller information is not displayed. Caller information is displayed or announced*1 late. Caller information is not announced.*1 The caller list/incoming phone numbers - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 50
, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Answering system (KX-TG9371/KX-TG9372) Problem The unit does not record new messages. I cannot operate the answering system. Cause/solution L The answering system is turned off. Turn it on (page - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 51
phone. L A call is being received. Answer the call and try again later. Liquid damage Problem Liquid or other form of moisture has entered the handset operation 1 Visit our website: http://www.panasonic.com/help 2 Contact us via the web at: http://www.panasonic.com/contactinfo 3 Call us at: 1-800 - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 52
If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 53
CFR Section 68.316. When you hold the phone to your ear, noise might be heard in ) when using this phone. Consult with your audiologist using this phone. Useful accordance with the instructions, may cause harmful radio/TV technician for help. Some cordless telephones operate at frequencies that may - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 54
move the cordless telephone further in conjunction with any other antenna or transmitter. L The handset may be carried and operated with only the specific provided units. Notice ENERGY STAR As an ENERGY STAR® Participant, Panasonic has determined that this product meets the ENERGY STAR guidelines - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 55
unit*2: Approx. 220 g (0.49 lb.) Handset: Approx. 170 g (0.37 lb.) Charger*3: Approx. 70 g (0.15 lb.) *1 KX-TG9361 *2 KX-TG9371/KX-TG9372 *3 KX-TG9372 Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 56
Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pstc.panasonic.com or, send your request by E-mail to: [email protected] You may also contact us directly at: 1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 57
is required under the 1 year parts and labor Limited Warranty. For Limited Warranty service for headsets if a headset is included with this product please follow instructions above. For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910. For assistance - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 58
the problem is not handled to your satisfaction, then write to the warrantor's Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY. 58 For assistance, please visit http://www.panasonic.com - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 59
32 Conference calls: 42 Customer support: 29 D Date and time Greeting message: 35 H Handset Deregistration: 30 Index Locator: service: 19 S SP-PHONE (Speakerphone): 17 T Talking alarm clock: 28 Talking battery alert: 14 Talking caller ID: 31 Time adjustment: 25 Transferring calls: 42 Troubleshooting - Panasonic KXTG9371 | Expandable Cordless Phone/ans Sys - Page 60
IMPORTANT! If your product is not working properly. . . 1 Read this Operating Instructions 2 Visit our website: http://www.panasonic.com/help L FAQs and troubleshooting hints are available. 3 Contact us via the web at: http://www.panasonic.com/contactinfo 4 Call us at: 1-800-211-PANA (1-800-211-7262
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This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please read these operating instructions before using the unit and save
them for future reference.
For assistance, visit our website:
for customers in the U.S.A. or Puerto
Rico.
Charge the batteries for about 7 hours before initial use.
Operating Instructions
Model shown is KX-TG9361.
Expandable Digital Cordless
Answering System
Model No.
KX-TG9371
Expandable Digital Cordless Phone
Model No.
KX-TG9361
with 2 Handsets
Model No.
KX-TG9372