Panasonic KXTG9372 Expandable Cordless Phone/ans Sys
Panasonic KXTG9372 - EXPANDABLE CORDLESS PHONE/ANS SYS Manual
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- Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 1
Operating Instructions Expandable Digital Cordless Phone Model No. KX-TG9361 Expandable Digital Cordless Answering System Model No. KX-TG9371 with 2 Handsets Model No. KX-TG9372 Model shown is KX-TG9361. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 2
during a call 18 Shared Phonebook Shared phonebook 20 Programming Programmable settings 22 Special instructions for programmable settings 27 Registering a unit 29 Caller ID Service Using Caller ID service 31 Caller list 32 Answering System Answering system 34 Turning the answering system on - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 3
you for purchasing a Panasonic digital cordless phone. Notable differences between the models KX-TG9361 KX-TG9371 series Model No. KX-TG9361 KX-TG9371 KX-TG9372 L Model shown is KX-TG9372. Base unit Part No. KX-TG9361 KX-TG9371 KX-TG9371 Handset Part No. KX-TGA936 KX-TGA936 KX-TGA936 Quantity - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 4
announce the caller's name or phone number when a call is received (page 31). ■ Block calls Allows the unit to reject calls from specified phone numbers that you do not want from splashes and occasional dropping. *1 KX-TG9371/KX-TG9372 4 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 5
for charger/ PQLV209T Quantity KX-TG9361/ KX-TG9371 1 KX-TG9372 1 1 1 1 1 2 4 1 2 1 2 - 1 - 1 *1 See page 6 for replacement battery information. *2 The handset cover comes attached to the handset. 1 2 3 4 5 6 7 8 For assistance, please visit http://www.panasonic.com/help 5 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 6
as the supplied handset (KX-TGA936: not available as an option). Sales and support information L To order additional/replacement accessories, call 1-800-332-5368. L TTY users (hearing or speech impaired users) can call 1-866-605-1277. 6 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 7
or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211PANA (1-800-211-7262). L Never touch the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 8
(other than a cordless type) during an manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 9
facing radio frequency transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window). L Coverage and voice , however, it should not be thrown or stepped on. For assistance, please visit http://www.panasonic.com/help 9 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 10
Preparation Controls Base unit ■ KX-TG9361 A B ■ KX-TG9371/KX-TG9372 A B CD E F A Charge contacts B {LOCATOR} GH I J K A Charge contacts B Speaker C {■} (STOP) D {ERASE} E {GREETING {INTERCOM} K {ANSWER ON} ANSWER ON indicator 10 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 11
B {MENU} C Soft keys D Headset jack E {C} (TALK) F {s} (SP-PHONE: Speakerphone) G Dial keypad ({*}: TONE) H {FLASH} {CALL WAIT} I Charge indicator select the feature shown directly above it on the display. View KCID Phone book L Display Handset display items Item 5 [1] Line in use Meaning - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 12
) B (120 V AC, 60 Hz) Hook Charger Available for: KX-TG9372 L Use only the supplied Panasonic AC adaptor PQLV209. B Note: L The AC adaptor must remain connected unit by connecting a Panasonic battery back-up power supply noted on page 6. If you subscribe to a DSL/ADSL service Please attach a DSL/ - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 13
: - USE ONLY rechargeable Ni-MH batteries AAA (R03) size. - Do NOT use Alkaline/Manganese/Ni-Cd batteries. - We recommend using the Panasonic rechargeable batteries noted on page 6, 8. 1 Release the battery cover latch and lift the cover open. Preparation 2 Insert the batteries negative (T) end - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 14
you finish talking/listening to a message. - the handset beeps while you are engaged in a call or operating the answering system remotely. L Model shown is KX-TG9372. Note: L It is normal for the handset to feel warm during charging. 14 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 15
instructions Symbol {} Meaning The words in the brackets indicate button names/soft key names on the handset and base unit. Example: Unit keys: {C}, {OFF} Soft keys: {View CID}, {Phonebook} Voice guidance language Available for: KX-TG9371/KX-TG9372 , please visit http://www.panasonic.com/help 15 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 16
according to your telephone line service. The default setting is "Tone". "Tone": For tone dial service. "Pulse": For rotary/pulse dial service. 1 {MENU} i handset allows for hands-free conversations. We recommend using the Panasonic headset noted on page 6. Switching a call between the headset - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 17
the desired phone number. Making/Answering Calls 3 {Erase} i {Yes} i {OFF} Pause (for PBX/long distance service users) A pause is sometimes required when making calls using a PBX or long distance service. When storing on, see page 24. For assistance, please visit http://www.panasonic.com/help 17 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 18
Adjusting the base unit ringer volume Available for: KX-TG9371/KX-TG9372 Press {^} or {V} repeatedly to select the desired service of your service provider/telephone company. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 19
when you need to access touch-tone services (for example, answering services, telephone banking services, etc.). Press {*} (TONE) before on the model. - 3 parties (KX-TG9361) - 4 parties (KX-TG9371/KX-TG9372) Making/Answering Calls For assistance, please visit http://www.panasonic.com/help 19 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 20
to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook. Important: through the phonebook if necessary. 4 {C} 20 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 21
max.; page 20). i {Next} 4 Edit the phone number if necessary (32 digits max.). i {Next} Chain dial This feature allows you to dial phone numbers in the phonebook while you are on phonebook, without having to dial manually. 1 During an outside call, have rotary/pulse service, you need to press - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 22
these operating instructions. Programming KX-TG9371/ KX-TG9372) Customer support Sub-menu 1 - - - On/Off Start/End Ringer volume Ringer tone Date and time*1 Alarm Time adjustment*1 - - Sub-menu 2 - - Page 36 41 27 28 28 - - 16 28 - 31 29 22 For assistance, please visit http://www.panasonic - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 23
talk Caller ID edit*1 Set tel line Set base unit (KX-TG9371/ KX-TG9372) Registration Change language Sub-menu 2 Ring count*1 Recording time*1 HS registration 29 Deregistration 30 Display 15 Voice prompt*1 15 (KX-TG9371/ KX-TG9372) *1 If you program these settings using one of the handsets - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 24
Block calls Caller ID edit (Caller ID number auto edit) Customer support Date and time Deregistration Display (Change language) HS registration (Handset -3 {4}-{7}: Melody 1-4 {1}: Low {2}: Medium {3}: {0}: Off - - - - 24 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 25
{2}: - {1}: {0}: Manual - {1}: {0}: Off System setting*1 r r r r r - r For the Talking Caller ID/answering system (KX-TG9371/KX-TG9372) Page 16 18 - 40 - 41 40 Feature same item using another handset. For assistance, please visit http://www.panasonic.com/help 25 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 26
confirmation tones and error tones. *4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 3). If you not be adjusted. If "Line in use" is not displayed when another phone connected to the same line is in use, you need to change the line panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 27
instructions for programmable settings Block calls (Caller ID subscribers only) This feature allows the unit to reject calls from specified phone numbers that you do not want to answer such as junk calls. You can store up to 20 phone For assistance, please visit http://www.panasonic.com/help 27 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 28
night mode on. (KX-TG9371/ KX-TG9372) L If you have are available: ■ KX-TG9361 You can choose an alarm sound from 3 tones and 4 melodies. ■ KX-TG9371/KX-TG9372 - "Tone at the set time. 3 Set the desired time. i {OK} L For KX-TG9361 user: Skip to step 5. 4 {V}/{^}: Select "Tone & Melody" or "Voice - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 29
low level. Customer support The handset can display the Internet address where you can download the operating instructions or get further Base unit: ■ KX-TG9361 Press and hold {LOCATOR} for 4 seconds. (No registration tone) ■ KX-TG9371/KX-TG9372 Press and hold { ://www.panasonic.com/help 29 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 30
L When you purchase an additional handset, refer to the additional handset's installation manual for registration. Deregistering a handset A handset can cancel its own registration (or to cancel by pressing the desired handset number. 30 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 31
and logged in the caller list. Talking Caller ID Available for: KX-TG9371/KX-TG9372 This feature lets you know who is calling without looking at the display. To use this feature, you must: - subscribe to Caller ID service of your service provider/telephone company. - turn this feature on (page 25 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 32
Caller ID Service phonebook, the stored name in even if it was viewed or answered using another handset. Editing a caller's phone number before calling back You can edit a phone number in the caller list by removing its area code and/or the For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 33
want to edit once again. Caller ID Service 2 {V}/{^}: Select the desired entry. i {Select} L To edit the number, press {Edit} repeatedly until the phone number is shown in the desired format. into the phonebook 1 {View CID} For assistance, please visit http://www.panasonic.com/help 33 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 34
Answering System Answering system Available for: KX-TG9371/KX-TG9372 The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting is turned on again. 34 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 35
{■} (STOP) again. Erase currently playing message *1 If pressed within the first 5 seconds of a message, the previous message is played. For assistance, please visit http://www.panasonic.com/help 35 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 36
can call the caller back while listening to a message. 1 Press {Select} during playback. L To edit the number before calling back, press {Edit} repeatedly until the phone number is shown in the desired format (page 32). 2 {Call} 36 For assistance, please visit http://www - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 37
i {OFF} Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote access code the available remote commands (page 37). See the Spanish quick guide for details. Note: L If you do not press any .panasonic.com/help 37 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 38
the unit answers calls You can change the number of times the phone rings "Ring count" before the unit answers calls. You can select service provided by your service provider/ telephone company, please contact your service provider/telephone 38 For assistance, please visit http://www.panasonic - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 39
rings required to activate the voice mail service provided by your service provider/telephone company before changing this setting. - Change the number of rings of the voice mail service so that the answering system can not recorded. For assistance, please visit http://www.panasonic.com/help 39 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 40
(KX-TG9371/KX-TG9372) Storing the voice mail (VM) access number In order to listen to your voice mail messages, you must dial your service provider Minutes after you hang up a call or after the phone stops ringing, your unit checks the phone line to see if new voice mail messages have been recorded - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 41
recorded instructions. service uses voice mail tones, the tones are heard from any phone connected to the same line. If you want to use another phone to listen to voice mail messages, you have to dial your access number manually. Voice Mail Service For assistance, please visit http://www.panasonic - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 42
the paged unit(s) beeps for 1 minute. 2 When you finish talking, press {OFF}. Base unit ■ KX-TG9371/KX-TG9372 1 Press {INTERCOM} to answer the page. 2 When you finish talking, press {INTERCOM}. Note: L can continue the conversation. 42 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 43
{LOCATOR}. Handset: ■ KX-TG9361 Press {OFF}. ■ KX-TG9371/KX-TG9372 Press {INTERCOM}, then press {OFF}. Note: L When the ringer volume for outside calls is set to off (page 24), the handset rings at a low level for paging. Intercom/Locator For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 44
the base unit, then push it in the direction of the arrow until it clicks into place. B A Hook 44 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 45
: KX-TG9372 1 Drive the screws (not included) into the wall. 25.4 mm (1 inch) 83 mm 102 mm (31/4 inches) 1 (4 inches) 2 Screws (120 V AC, 60 Hz) 2 Mount the charger (A), then slide it down (B) and to the right (C) until it is secure. A B C For assistance, please visit http://www.panasonic.com - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 46
Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Busy or System is busy. Please stored the voice mail access number. Store the number (page 40). 46 For assistance, please visit http://www.panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 47
recorded. Listen to the new voice mail messages (page 41). *1 KX-TG9371/KX-TG9372 Programmable settings Problem I have changed the display language to a language I cannot read. Cause/solution L Change the display language (page 15). For assistance, please visit http://www.panasonic.com/help 47 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 48
contacts with a dry cloth, and charge again. Making/answering calls, intercom Problem Noise is heard, sound cuts in and out. The handset does not Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and panasonic.com/help - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 49
. *1 KX-TG9371/KX-TG9372 Cause/solution L Make sure that you have long distance service. Caller ID/Talking Caller ID*1 Problem Caller information is not displayed. Caller information is displayed or announced*1 late. Caller information is not announced.*1 The caller list/incoming phone numbers - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 50
KX-TG9371/KX-TG9372 Cause/solution L The phone number you dialed might have been edited incorrectly (for example, the long distance "1" or the area code is missing). Edit the phone services (CWID). Answering system (KX-TG9371/KX-TG9372) Problem service, messages are recorded by your service service - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 51
again using a touch-tone phone. L A call is being received. Answer the call and try again later. Liquid damage Problem Liquid or other form of moisture operation 1 Visit our website: http://www.panasonic.com/help 2 Contact us via the web at: http://www.panasonic.com/contactinfo 3 Call us at: 1-800 - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 52
If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 53
CFR Section 68.316. When you hold the phone to your ear, noise might be heard in ) when using this phone. Consult with your audiologist using this phone. Useful accordance with the instructions, may cause harmful radio/TV technician for help. Some cordless telephones operate at frequencies that may - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 54
Useful Information interference is experienced, move the cordless telephone further away from the TV or VCR. on the bottom of the units. Notice ENERGY STAR As an ENERGY STAR® Participant, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 55
Digital Enhanced Cordless Telecommunications KX-TG9361 *2 KX-TG9371/KX-TG9372 *3 KX-TG9372 Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product. For assistance, please visit http://www.panasonic - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 56
Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pstc.panasonic.com or, send your request by E-mail to: [email protected] You may also contact us directly at: 1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 57
is required under the 1 year parts and labor Limited Warranty. For Limited Warranty service for headsets if a headset is included with this product please follow instructions above. For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910. For assistance - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 58
the problem is not handled to your satisfaction, then write to the warrantor's Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY. 58 For assistance, please visit http://www.panasonic.com - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 59
dial: 21 CID (Caller ID): 32 Conference calls: 42 Customer support: 29 D Date and time: 16 Dialing mode: 16 Direct commands service: 19 S SP-PHONE (Speakerphone): 17 T Talking alarm clock: 28 Talking battery alert: 14 Talking caller ID: 31 Time adjustment: 25 Transferring calls: 42 Troubleshooting - Panasonic KXTG9372 | Expandable Cordless Phone/ans Sys - Page 60
IMPORTANT! If your product is not working properly. . . 1 Read this Operating Instructions 2 Visit our website: http://www.panasonic.com/help L FAQs and troubleshooting hints are available. 3 Contact us via the web at: http://www.panasonic.com/contactinfo 4 Call us at: 1-800-211-PANA (1-800-211-7262
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This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please read these operating instructions before using the unit and save
them for future reference.
For assistance, visit our website:
for customers in the U.S.A. or Puerto
Rico.
Charge the batteries for about 7 hours before initial use.
Operating Instructions
Model shown is KX-TG9361.
Expandable Digital Cordless
Answering System
Model No.
KX-TG9371
Expandable Digital Cordless Phone
Model No.
KX-TG9361
with 2 Handsets
Model No.
KX-TG9372