Plantronics Explorer 240 User Guide - Page 13

Troubleshooting - bluetooth pairing

Page 13 highlights

Troubleshooting My headset does not work with my phone Your headset may not have been in pairing mode when your phone was searching for it. Repeat the pairing process on page 3. You may have made incorrect menu selections on your phone while pairing. Repeat the pairing process on page 3. Callers cannot hear me, or I cannot hear callers/dialing tone Make sure the headset Power Switch is in the ON position. Your headset may be out of Bluetooth range or experiencing interference. Move the headset closer to your phone, and make sure your headset and phone are on the same side of your body. See Range on page 2. Your headset battery is drained. Recharge the battery using the supplied AC power adapter. The listening volume is too low. Tap the Volume button to increase the headset volume. My headset is flashing red then blue Your headset is in Pairing mode. If you are not trying to pair the headset, reset it by simply turning headset off then on again. Otherwise, see Pairing on page 3. 9

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16

9
Troubleshooting
My headset
does not work
with my phone
Your headset may not have been in pairing mode
when your phone was searching for it. Repeat the
pairing process on page 3.
You may have made incorrect menu selections
on your phone while pairing. Repeat the pairing
process on page 3.
Callers cannot hear
me, or I cannot
hear callers/dialing
tone
Make sure the headset Power Switch is in the
ON position.
Your headset may be out of Bluetooth range
or experiencing interference. Move the headset
closer to your phone, and make sure your
headset and phone are on the same side of your
body. See Range on page 2.
Your headset battery is drained. Recharge the
battery using the supplied AC power adapter.
The listening volume is too low. Tap the Volume
button to increase the headset volume.
My headset is
flashing red then
blue
Your headset is in Pairing mode. If you are not
trying to pair the headset, reset it by simply
turning headset off then on again. Otherwise,
see Pairing on page 3.