RCA CC6151 User Guide - Page 85

YoucanreachThomsonatthe, followingnumber

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YoucanreachThomsonatthe followingnumber: 800-283-6503 (Toll free inside U.S.A.) Our toll-free Camcorder number operates from 8 a.m. to 5 p.m., CST Monday - Friday for U.S. customers only Thomson provides a toll-free telephone number to help you with any problems you may encounter with your camcorder. Many can be diagnosed over the phone, and if necessary, repair or replacement will be arranged. Please have your camcorder model/ serial number and date of purchase ready when you call. If your unit is out of warranty, we will quote the cost of a repair or replacement unit to you. Returning equipment to Thomson for repair or exchange If we are unable to resolve your problem over the phone, we will gladly service your unit or exchange it for a new or refurbished camcorder. Refer to the limited waixanty on the reverse side to learn about your specific rights and responsibilities. Always consult Thomson and get a Return Authorization number before returning anything! Obtain a Retum Authorization (RA) number from the telephone representative before returning your equipment to avoid delays, accounting errors, or even loss of your unit. Important information to customers who ship defective equipment to Thomson Consumer Electronics The Thomson representative who authorized the retum of your equipment will give you an RA number oyer the phone. They will also provide you with instructions on where and how to return your Camcorder. Write the number in large, clear characters on the outside of the box. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense. Include a brief note describing the problem and any conversations about the problem you have had with Thomson personnel. Include your name, address and model/serial number of your Camcorder. These numbers are located on the bottom of your unit. If your Camcorder is within the warranty period, please provide a copy of the bill of sale to verify purchase date. Use the original box and packing material to protect the equipment from damage in shipment. For your protection, insure all shipments for full replacement value and use a reliable shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson. 83

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YoucanreachThomsonatthe
followingnumber:
800-283-6503
(Toll free inside U.S.A.)
Our
toll-free
Camcorder
number
operates
from
8 a.m. to 5 p.m.,
CST
Monday
- Friday
for U.S.
customers
only
Thomson
provides
a
toll-free
telephone
number
to help you with
any problems
you
may encounter
with
your
camcorder.
Many
can be diagnosed
over
the phone,
and if
necessary,
repair
or replacement
will
be
arranged.
Please
have
your
camcorder
model/
serial
number
and
date
of purchase
ready
when
you call.
If your
unit
is out of warranty,
we will quote
the cost
of a repair
or
replacement
unit
to you.
Returning equipment
to Thomson
for
If we are unable
to resolve
your
problem
over
the
phone,
we will
gladly
service
your unit
or
exchange
it for a new
or refurbished
camcorder.
Refer
to the limited
waixanty
on
the reverse
side to learn
about
your specific
rights
and responsibilities.
repair
or exchange
Always
consult
Thomson
and get a Return
Authorization
number
before
returning
anything!
Obtain
a Retum
Authorization
(RA)
number
from
the telephone
representative
before
returning
your
equipment
to avoid
delays,
accounting
errors,
or even
loss
of your unit.
Important
information
to customers
who
ship defective
equipment
to
Thomson
Consumer
Electronics
The
Thomson
representative
who
authorized
the retum
of
your
equipment
will give you an
RA number
oyer
the phone.
They
will
also
provide
you with
instructions
on where
and
how to return
your
Camcorder.
Write
the
number
in large,
clear
characters
on the
outside
of the box.
To avoid
confusion
and
misunderstandings,
shipments
without
an RA
number
clearly
visible
on the outside
of the
box will
be returned
to you
at your expense.
Include
a brief
note describing
the problem
and any
conversations
about
the problem
you
have
had with
Thomson
personnel.
Include
your name, address
and
model/serial
number of your Camcorder.
These numbers
are located
on
the bottom
of your
unit.
If your Camcorder
is within
the warranty
period,
please
provide
a copy
of the bill of sale
to verify
purchase
date.
Use the original
box
and packing
material
to protect
the
equipment
from
damage
in shipment.
For your
protection,
insure
all shipments
for
full
replacement
value
and use a reliable
shipper.
Thomson
assumes
no responsibility
for warranty
shipments
from
the customer
to
the factory
if not shipped
in the manner
prescribed
by Thomson.
83