Ricoh 3045 Troubleshooting Guide

Ricoh 3045 - Aficio B/W Laser Manual

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  • Ricoh 3045 | Troubleshooting Guide - Page 1
    Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper, Toner and Staples 7 Clearing Misfeeds 8 Remarks Read this manual carefully before you use this machine and keep it handy for future reference. For safe and
  • Ricoh 3045 | Troubleshooting Guide - Page 2
    result in hazardous radiation exposure. Two kinds of size notation are employed in this manual. With this machine refer to the metric version. For good copy quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense
  • Ricoh 3045 | Troubleshooting Guide - Page 3
    User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner
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    systems that are supported might also differ slightly from those of this machine. ❖ Other manuals • Manuals for This Machine • Safety Information • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX
  • Ricoh 3045 | Troubleshooting Guide - Page 5
    For Windows XP Professional and Windows Server 2003 44 For Windows XP Home Edition 45 When a Message Is Displayed 46 Status Messages...46 Alert Messages ...47 Checking the Error Log 49 When You Cannot Print 50 When the Data In Indicator Does Not Light Up or Flash 52 Other Printing Problems 53
  • Ricoh 3045 | Troubleshooting Guide - Page 6
    the Large Capacity Tray (Optional 75 Changing the Paper Size 77 Changing the Paper Size in the Paper Trays 77 Adding Toner...81 Removing Toner...82 Inserting Toner ...82 Sending Fax Messages When Toner Has Run Out 83 Adding Staples...84 500-Sheet Finisher 84 1000-Sheet Finisher 85 Replacing
  • Ricoh 3045 | Troubleshooting Guide - Page 7
    8. Remarks Where to Put Your Machine 97 Machine Environment 97 Moving...98 Power Connection...99 Access to the Machine 100 Maintaining Your Machine 101 Cleaning the Exposure Glass 101 Cleaning the Exposure Glass Cover 102 Cleaning the Auto Document Feeder 102 INDEX...103 v
  • Ricoh 3045 | Troubleshooting Guide - Page 8
    vi
  • Ricoh 3045 | Troubleshooting Guide - Page 9
    originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It indicates where you can find further relevant information. [ ] Indicates the
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    2
  • Ricoh 3045 | Troubleshooting Guide - Page 11
    Wanted This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators that light when the machine requires the user to remove misfed paper, or add paper, toner, or staples. d: Add Staple indicator D: Add Toner indicator B: Load Paper indicator x: Misfeed
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    that the machine is correctly set. See "Network Settings", General Settings Guide. • Contact the administrator. • If the function status indicator is still lit in red even after trying to solve the problem as described here, contact your service representative. Reference p.15 "Troubleshooting When
  • Ricoh 3045 | Troubleshooting Guide - Page 13
    recommended paper. See "Copy Paper", About This Machine. Problem Cause Solution "Please wait." ap- pears. This message appears Wait for the machine to get ready. when you turn on the operation switch or change the toner bottle. Although the copier screen appears when the machine is turned on
  • Ricoh 3045 | Troubleshooting Guide - Page 14
    duplex printing, select Tray 1-4 in the bypass tray for du- copier mode or with the printer driver. plex printing. Cannot print in duplex mode. [1 Sided Copy] is selected Select [2 Sided Copy] for Paper Type: Tray for Paper Type: Tray 1-4. 1-4. See "Paper Type: Tray 1-4", General Settings Guide
  • Ricoh 3045 | Troubleshooting Guide - Page 15
    the Machine Problem Cause Solution Cannot print in duplex Duplex printing cannot Select a paper type that allows duplex mode. be done with thick pa- printing. See "Paper Type: Tray 1-4", per, OHP transparencies, General Settings Guide. or labels selected as the 1 paper type. The user code
  • Ricoh 3045 | Troubleshooting Guide - Page 16
    to check print quality before making a large print run. You can print a single copy without specifying the setting again. Check print quality by printing out only the first set using the {Sample Copy} key. "Original is being scanned by another function." appears. The Copy or Scanner function
  • Ricoh 3045 | Troubleshooting Guide - Page 17
    lean it against the wall. Reference "Control Panel", About This Machine "When the Authentication Screen is Displayed", About This Machine "Copy Paper", About This Machine "Tray Paper Size: Tray 1-4", General Settings Guide "Paper Type: Tray 1-4", General Settings Guide "Delete All Files in Document
  • Ricoh 3045 | Troubleshooting Guide - Page 18
    /Manual Reception Operation Operations for Scanning Printing Scanning Stapling Printing Data Reception Printing Received Data Memory Reception Immediate Transmission Memory Transmission Operations for Copying Operations for Copying Copying Stapling Sort Mode before you select Copy
  • Ricoh 3045 | Troubleshooting Guide - Page 19
    Operation/Manual Reception Operation Scanning an Original for Memory Transmission Transmission Memory Transmission Immediate Transmission Memory Reception Reception Printing Received Data Data Reception Printing Print Stapling Operations for Scanning Scanner Scanning Operations
  • Ricoh 3045 | Troubleshooting Guide - Page 20
    Does Not Operate As Wanted Mode after you select Copy Facsimile 1 Printer Transmission Operation/Manual Reception Operation Operations for Scanning Printing Scanning Stapling Printing Data Reception Printing Received Data Memory Reception Immediate Transmission Memory Transmission
  • Ricoh 3045 | Troubleshooting Guide - Page 21
    paper larger than A4 size, starts the subsequent job (for which Shift Sort Tray is specified as the output tray) only after the current print job finishes. ❒ While printing is in progress, scanning using another function may take more time. Reference "Print Priority", General Settings Guide 13
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    When the Machine Does Not Operate As Wanted 1 14
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    2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒
  • Ricoh 3045 | Troubleshooting Guide - Page 24
    the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished. Authentication has failed. The entered login user Inquire the user administrator for the corname or login password rect login user name and login password
  • Ricoh 3045 | Troubleshooting Guide - Page 25
    destinations to be updated, there may has been be some delay before you 2 cleared. can resume operation. Operations are not possi- ble while this message is displayed. Reference p.5 "When You Have Problems Operating the Machine" "Max. Copy Quantity", General Settings Guide "Sizes difficult
  • Ricoh 3045 | Troubleshooting Guide - Page 26
    Your Machine". The same copy area is dirty whenever making copies. [Original Type] is set to Select [Generation], and then begin copy[Text / Photo], and an orig- ing. See "Selecting the Original Type Setinal with text and photo- ting", Copy/Document Server Reference. graphs that can hardly be
  • Ricoh 3045 | Troubleshooting Guide - Page 27
    glass cover or auto-document feeder (ADF) open when copying. Reference "Copy Paper", About This Machine "Placing Originals", Copy/Document Server Reference "Adjusting Copy Image Density", Copy/Document Server Reference "Selecting the Original Type Setting", Copy/Document Server Reference 19
  • Ricoh 3045 | Troubleshooting Guide - Page 28
    "Supple- ceeds the capacity of the mentary Information", Copy/Docu- stapler. ment Server Reference. Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray. Staples are wrongly posi- Originals are not set cor- Check the correct position to place the tioned. rectly
  • Ricoh 3045 | Troubleshooting Guide - Page 29
    Scan Restart", General Settings Guide. Paper does not output When you stop printing Press the {Clear Modes} key and cancel during printing with sta- while using the staple copy settings, including stapling. pling. function, paper not stapled during printing 2 may be left in the staple unit
  • Ricoh 3045 | Troubleshooting Guide - Page 30
    loaded paper Remove paper loaded on the bypass mode. on the bypass tray. tray. Load paper in another tray. Cannot print in duplex You have loaded paper Change the paper. mode. exceeding 90 g/m2. Cannot print in duplex You have selected a tray Set the tray to [2 Sided Copy] in [Tray Pa- mode
  • Ricoh 3045 | Troubleshooting Guide - Page 31
    Settings Guide "Erase Centre Width", General Settings Guide "Orientation: Booklet, Magazine", General Settings Guide "Memory Full Auto Scan Restart", General Settings Guide "Copying from the Bypass Tray", Copy/Document Server Reference "Staple", Copy/Document Server Reference "Originals and copy
  • Ricoh 3045 | Troubleshooting Guide - Page 32
    .[Stop] [Resume] The machine checks if the remaining originals should be copied, after the scanned original is printed. To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop]. Note ❒ If you set [Memory Full Auto Scan Restart] in User Tools to [Yes], even
  • Ricoh 3045 | Troubleshooting Guide - Page 33
    Start} key, until the line connects to the destination. ❖ At Printing Heard when a received document is printed. See "Print Completion Beep", Facsimile Reference. A Press the {User Tools/Counter} key. ZFFH220E B Press [Facsimile Features]. C Check that the [Gen. Settings/ Adjust] display appears. 25
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    You can set the volume level to between 0 and 7. F Press the {User Tools/Counter} key. ZFFH220E The standby display appears. Note ❒ You can adjust the On Hook volume when you press the {On Hook Dial} key. See "On Hook Dial", Facsimile Reference. Reference "On Hook Dial", Facsimile Reference "Print
  • Ricoh 3045 | Troubleshooting Guide - Page 35
    Please call service. There is a problem with the fax. Record the code number shown in the display and contact your service representative. Other functions can be used. Memory is full. Cannot scan more. Transmitting only scanned pages. The memory is full. Remove the paper The Internal Tray 1 is
  • Ricoh 3045 | Troubleshooting Guide - Page 36
    to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished. Authentication has failed. The entered login user name or Inquire the user administrator for login password is not correct. the correct login user name
  • Ricoh 3045 | Troubleshooting Guide - Page 37
    network administrator. Check whether there are any network problems. [13-17] Registering of user name is rejected by SIP server. • Check that the SIP server address and user name are correctly programmed in IP-Fax Settings under Facsimile Features. See "IP-Fax Settings", General Settings Guide
  • Ricoh 3045 | Troubleshooting Guide - Page 38
    is correctly specified. • Check that the computer in which the folder for transfer is specified is operating correctly. • Check that the LAN cable is correctly connected to the machine. See "Connecting to the Ethernet Interface", General Settings Guide. • Consult your network administrator. 30
  • Ricoh 3045 | Troubleshooting Guide - Page 39
    • Consult your network administrator. Check whether there are any network problems. [14-33] No machine e-mail address is programmed. • Check that the machine e-mail address is correctly programmed from File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also
  • Ricoh 3045 | Troubleshooting Guide - Page 40
    • Consult your network administrator. Check whether there are any network problems. [15-03] No machine e-mail address is programmed. • Check that the machine e-mail address is correctly programmed using File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also
  • Ricoh 3045 | Troubleshooting Guide - Page 41
    connected to the machine. • Consult your network administrator. Check whether there are any network problems. [15-12] Cannot log on to the POP3/IMAP4 server. • Check that the user name and password of the E-mail Account are correctly programmed from File Transfer under System Settings. See "File
  • Ricoh 3045 | Troubleshooting Guide - Page 42
    not displayed, and then the {Facsim- ile} key no longer lights. See "Parameter Settings", General Settings Guide. If you reconnect the machine to the network, be sure to set "Display" with User Parameters. ❒ If the paper tray runs out of paper, "No paper. Load it. then press [Exit]." appears on
  • Ricoh 3045 | Troubleshooting Guide - Page 43
    "Parameter Settings", General Settings Guide. LAN-Fax Driver does The entered login user name, Check your login user name, not work. login password, or driver encryp- login password, or driver encryp- tion key is incorrect. tion key, and enter them correct- ly. Contact the administrator. 35
  • Ricoh 3045 | Troubleshooting Guide - Page 44
    Settings Guide. Results, routing e-mail received via SMTP. ❖ Reception Problem Cause Solution The machine failed to print received fax documents. If this happened when the Receive File indicator was lit, low paper may have caused printing to stop. • Load paper into the tray. • Add toner
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    You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Cause Solution Background of received images appears dirty. Images from the back of the page appear. Image density is too high. Adjust scan density. See "Image Density (Contrast)", Facsimile Reference. Received image is too
  • Ricoh 3045 | Troubleshooting Guide - Page 46
    security fer Box, Forwarding, function. Store File in the Informa- tion Box, routing e-mail received via SMTP, and Polling Transmission. Solution Contact the administrator. Reference "Copy Paper", About This Machine 3 "Connecting the Telephone Line", General Settings Guide "E-mail
  • Ricoh 3045 | Troubleshooting Guide - Page 47
    3 successfully. ❒ You can display a destination with the User Parameters. See "Parameter Settings", General Settings Guide. ❒ You can display a sender name with the User Parameters. See "Parameter Settings", General Settings Guide. Reference "Parameter Settings", General Settings Guide 39
  • Ricoh 3045 | Troubleshooting Guide - Page 48
    are lost. Lost items will include any fax documents stored in memory using Memory Transmission/Reception, Auto Document, Confidential Reception, Memory Lock, or Substitute Reception. If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored
  • Ricoh 3045 | Troubleshooting Guide - Page 49
    be sent, the Error Report (E-Mail) is printed by the machine. ❒ If an error occurs when an e-mail is received via SMTP, the SMTP server sends an error e-mail to the originator of the document. Reference "Parameter Settings", General Settings Guide Error Report (E-Mail) The Error Report (E-Mail) is
  • Ricoh 3045 | Troubleshooting Guide - Page 50
    Troubleshooting When Using the Facsimile Function 3 42
  • Ricoh 3045 | Troubleshooting Guide - Page 51
    remove required devices. For details, see Windows Help. When using Windows 2000 / XP or Windows Server 2003, an erroneous device is displayed under [USB Controller] in the [Device Manager] dialog box. Windows Me and the machine cannot be connected. You need to download USB Printing Support
  • Ricoh 3045 | Troubleshooting Guide - Page 52
    the procedure under Windows XP Professional or Windows Server 2003. A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If
  • Ricoh 3045 | Troubleshooting Guide - Page 53
    Windows XP Home Edition. A On the [Start] menu, click [Control Panel]. B Click [Printers and Other Hardware]. C Click [Printers and Faxes]. D Click [Add a Printer]. E Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver
  • Ricoh 3045 | Troubleshooting Guide - Page 54
    ] on the display panel. Please wait. The machine is preparing the development unit. Wait a while. Resetting job... The machine is resetting the print job. Wait until "Ready" appears on the display panel. Setting change... The machine is setting changing. Wait a while. Hex Dump Mode In the
  • Ricoh 3045 | Troubleshooting Guide - Page 55
    user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished. Authentication has failed. Authentication has failed. The entered login user Inquire the user administrator for the corname or login password rect login user
  • Ricoh 3045 | Troubleshooting Guide - Page 56
    back on again. If the message appears again, contact your service representative. Printer font er- An error has occurred in Check the font settings. ror. the font settings. Memory Overflow Maximum capacity of PCL or PostScript 3 list display has been exceeded. Reduce the value of [Resolution
  • Ricoh 3045 | Troubleshooting Guide - Page 57
    or Stored print error, it is not deleted. The error is stored separately until the number of errors reaches 30. ❒ If the main power switch is turned off, the log is deleted. A Press the {Printer} key to display the printer screen. 4 ARU016S B Press [Error Log]. An error log list appears. C Press
  • Ricoh 3045 | Troubleshooting Guide - Page 58
    Troubleshooting When Using the Printer Function When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Printing does not start. Cause The power is off. Printing does not start. The machine is set to "Offline". Solution Check
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    the login user name, login pass- login password, or driv- word, or driver encryption key. er encryption key is invalid. 4 Printing does not start. Advanced encryption Check the settings of the Extended Secu- has been set using the Ex- rity function with the administrator. tended Security
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    C Click the [Ports] tab. D In the [Print to the following port(s)] list, confirm the correct port is selected. ❖ For Windows XP Professional or Windows Server 2003 A Click the [Start] button, and then click [Printers and Faxes]. B Click the icon of the machine. On the [File] menu, click [Properties
  • Ricoh 3045 | Troubleshooting Guide - Page 61
    thick paper in the bypass tray. • PCL 6/5e and PostScript 3 Select [Thick] in the [Type:] list on the [Paper] tab. • RPCS Select [Thick] in the [Paper type:] list on the [Print Settings] tab. The printed image is If the [Toner saving] For the RPCS printer driver, [Toner saving] is lo- faded over
  • Ricoh 3045 | Troubleshooting Guide - Page 62
    Troubleshooting When Using the Printer Function Problem Cause Solution It takes a long time to complete a print to complete a print job. If "Warming Up..." appears on the display panel, the machine is warming up It takes too much time to resume printing. The machine was in the Energy Saver mode.
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    / XP, Windows 2003 Server [PostScript Output Option] in [PostScript Options] on [Advanced...] on [Layout] tab in the printing preferences dialog box. • Windows NT 4.0 [File] on [Advanced...] on [Document Defaults] tab in the printing preferences dialog box. • Mac OS 9.x [Printer Specifications] in
  • Ricoh 3045 | Troubleshooting Guide - Page 64
    [Print Quality] tab in the RPCS printer driver. To enable [Change User Settings...], select the [User settings] check box. See the printer driver Help. Optional components connected to the machine are not recognized when using Windows 95 / 98 / Me, Windows 2000 / XP, Windows Server 2003, or Windows
  • Ricoh 3045 | Troubleshooting Guide - Page 65
    USB Printing Support is installed on your computer. See "Installing the Printer Driver Using USB", Printer Reference. Reference "Paper Type: Tray 1-4", General Settings Guide "Timer Settings", General Settings Guide "Interface Settings", General Settings Guide "Installing the Printer Driver Using
  • Ricoh 3045 | Troubleshooting Guide - Page 66
    Troubleshooting When Using the Printer Function 4 58
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    ", Copy/Document Server Reference. The scanned image contains white spaces. • If you scan originals using Scanning at a higher resolution functions other than the net- may reduce the margins. work TWAIN scanner function, certain paper size and resolution settings may produce scanned images
  • Ricoh 3045 | Troubleshooting Guide - Page 68
    when specifying the destination folder. The following machine settings may not be correct: • IPv4 address • Subnet Mask Solution Check the settings. See "Network Settings", General Settings Guide. Reference "Network Settings", General Settings Guide When the TWAIN Driver Cannot Be Started This
  • Ricoh 3045 | Troubleshooting Guide - Page 69
    Guide. Reference "Network Settings", General Settings Guide Operation Is Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear and when the machine fails to operate. Message Cause Solution Updating the destination list
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    General Settings Guide. LDAP server authentication has failed. Check the settings. The user name and password differ from those set for LDAP Authentication. Make settings correctly for the user name and the password for LDAP server authentication. The destination list has been updated. Specified
  • Ricoh 3045 | Troubleshooting Guide - Page 71
    by email, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen. Cannot find the specified path. Please check the settings. The destination compu- Check whether
  • Ricoh 3045 | Troubleshooting Guide - Page 72
    been exceeded. The maximum number of characters which can be entered for the path is 128. Check the number of characters you entered, and then enter the path again. See "Folder transmission", Scanner Reference. The selected file(s) which you do not have access privileges to could not be deleted
  • Ricoh 3045 | Troubleshooting Guide - Page 73
    user name • Check that the user name and pass- with the destina- or password was invalid. word are correct. tion has failed. • Check that the ID and password for Check settings. the destination folder are correct. To check the current status, press [Scanned Files Status]. • A password of 64
  • Ricoh 3045 | Troubleshooting Guide - Page 74
    Troubleshooting When Using the Scanner Function Message Cause Solution Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Transmission has failed. Allocate sufficient space. There was not enough free space on the
  • Ricoh 3045 | Troubleshooting Guide - Page 75
    See "Values of Various Set Items for Transmission/Storage/Deliv- ery Function", Scanner Reference. Cannot log in with the entered user name or password. The entered login user Inquire the user administrator for the corname or login password rect login user name and login password. is not correct
  • Ricoh 3045 | Troubleshooting Guide - Page 76
    resolution. See "Items for Specifying Scan Settings", Scanner Reference. • Delete unneeded stored files. See "Deleting a Stored File", Scanner Reference. Memory is full. Do you want to store scanned file? Because there is not enough free hard disk space in the machine for storing in the Document
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    Code", General Settings Guide "Placing Originals", Copy/Document Server Reference "Using the Document Server", Copy/Document Server Reference "Storing Files Using the Scanner Function", Scanner Reference "Deleting a Stored File", Scanner Reference "Items for Specifying Scan Settings", Scanner
  • Ricoh 3045 | Troubleshooting Guide - Page 78
    un- area. has been exceeded. needed scanning area. Call Service Please call your service representative. An unrecoverable error has occurred in the machine. Contact your service representative. Scanner is not The TWAIN scanner Contact your service representative. available on the function
  • Ricoh 3045 | Troubleshooting Guide - Page 79
    and the options. The ADF cover is open. Check whether the ADF cover is closed. Insufficient mem- Scanner memory is in- • Reset the scan size. ory. Reduce the sufficient. scanning area. • Lower the resolution. • Set with no compression. See the 5 TWAIN Driver Help. The problem may be due
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    start scanning. computer. No User Code is registered. Consult your system administrator. Access is restricted with user codes. Contact the administrator. Any of Login User The entered login user • Check the login user name, login Name, Login Pass- name, password, or driv- password, and driver
  • Ricoh 3045 | Troubleshooting Guide - Page 81
    be careful not to squeeze the side guide in too tightly, as the paper will not feed properly. A Pull out the paper tray until it stops. B Square the paper and load it in the tray with the copying face up. ZEWY100E C Push the paper tray in until it stops. Reference p.77 "Changing the Paper Size" p.80
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    Adding Paper, Toner and Staples Setting special paper in paper tray 2 This section describes how to load special paper into paper tray 2. A Pull out the paper tray until it stops. B Load the special paper below the limit mark of the tray. ZEWY110E C Push the paper tray in until it stops. 6 74
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    Loading Paper Loading Paper into the Large Capacity Tray (Optional) This section describes how to load paper into the large capacity tray (LCT). Important ❒ Load copy paper of the same size and orientation in both left and right side trays. ❒ The tray can hold up to 2,000 sheets. ❒ Align the right
  • Ricoh 3045 | Troubleshooting Guide - Page 84
    Letterhead Setting] under [Copier / Document Server Features], and then place the original and paper as shown below. See "Letterhead Setting", General Settings Guide. When printing with the printer function, placement orientation is the same. 6 Reference "Letterhead Setting", General Settings Guide
  • Ricoh 3045 | Troubleshooting Guide - Page 85
    and types, see "Copy Paper", About This Machine. Reference "Copy Paper", About This Machine Changing the Paper Size in the Paper Trays This section describes how to change the paper size in the paper trays. 6 Important ❒ Make sure the paper stack is flush against the right side guide. ❒ Do not
  • Ricoh 3045 | Troubleshooting Guide - Page 86
    Adding Paper, Toner and Staples D Release the side lever. ZEWY160E E While pressing the release lever, adjust the side guides. 6 ZEWY170E F Square the paper, and then load it in the tray with the copying face up. ZEWY180E G While pressing the release lever, adjust the side guides to the new paper
  • Ricoh 3045 | Troubleshooting Guide - Page 87
    the release lever, adjust the back guide to the new paper size. 6 ZEWY210E J Adjust the paper size selector to the new paper size. ZEWY220E K Gently push the paper tray in until it stops. L Check the paper size shown on the display panel. Reference p.80 "Changing to a size that is not indicated
  • Ricoh 3045 | Troubleshooting Guide - Page 88
    Adding Paper, Toner and Staples Changing to a size that is not indicated on the paper size selector If you load a paper size that is not indicated on the paper size selector, you need to specify the paper size with the control panel. This section describes how to load such paper. A Set the paper
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    off the operation switch. If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒ Do not repeatedly install and remove toner bottles. This will result in toner leakage. ❒ Do not shake the removed toner bottle. Remaining toner might scatter. Note ❒ You can still make
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    Adding Paper, Toner and Staples Removing Toner This section describes how to remove toner. ARU001S Inserting Toner 6 This section describes how to insert toner. 82 ARU002S
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    possible. A Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation. The error message disappears. Note ❒ The Memory Storage Report, Polling RX Reserve Report, and Confidential File Report are not printed. ❒ If the fax screen does not appear in step
  • Ricoh 3045 | Troubleshooting Guide - Page 92
    Adding Paper, Toner and Staples Adding Staples This section describes what to do when staples need replacing. Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. 500-Sheet Finisher This section describes how to add staples to the 500-Sheet
  • Ricoh 3045 | Troubleshooting Guide - Page 93
    Adding Staples 1000-Sheet Finisher This section describes how to add staples to the 1000-Sheet Finisher. 6 ARU004S 85
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    is used for facsimile and scanner functions. ❒ Do not attempt to put ink into the cartridge. Doing so will result in leakage. ❒ Be sure not to dirty your fingers with ink from the cartridge. ❒ Use the cartridge specified for this machine. A Open the ADF unit. 6 B Open the stamp cover. ZEXH070J
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    times. The cartridge will eject. Then remove the cartridge, while pushing the lock lever. ZEXH080J D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. 6 ARU016S E Press the stamp cover back in until it clicks. F Close the ADF unit. ZEXH100J 87
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    Adding Paper, Toner and Staples 6 88
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    ❒ When clearing misfeeds, do not turn off the operation switch. If you do, your copy settings will be lost. ❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine. ❒ Contact your service representative if misfeeds occur frequently. Reference p.90 "Locating Jammed Paper" 89
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    , remove the misfed paper or original following the procedures shown on the sticker inside the finisher or front cover. Lit indicators show you the location of the misfeed. 7 ARU005S Note ❒ More than one misfed area may be indicated. When this happens, check all the areas indicated. Reference p.91
  • Ricoh 3045 | Troubleshooting Guide - Page 99
    Removing Jammed Paper When A Is Lit This section describes how to remove jammed paper when A is lit. ARU006S When B Is Lit This section describes how to remove jammed paper when B is lit. 7 ARU007S When C Is Lit This section describes how to remove jammed paper when C is lit. ARU008S 91
  • Ricoh 3045 | Troubleshooting Guide - Page 100
    Clearing Misfeeds When D Is Lit This section describes how to remove jammed paper when D is lit. ARU009S When P Is Lit 7 This section describes how to remove jammed paper when P is lit. 92 ARU010S
  • Ricoh 3045 | Troubleshooting Guide - Page 101
    Removing Jammed Paper When R Is Lit This section describes how to remove jammed paper when R is lit. 7 ARU011S When Y Is Lit This section describes how to remove jammed paper when Y is lit. ARU012S 93
  • Ricoh 3045 | Troubleshooting Guide - Page 102
    Clearing Misfeeds When Z Is Lit This section describes how to remove jammed paper when Z is lit. ARU013S 7 94
  • Ricoh 3045 | Troubleshooting Guide - Page 103
    Removing Jammed Staples Removing Jammed Staples This section describes how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the
  • Ricoh 3045 | Troubleshooting Guide - Page 104
    Clearing Misfeeds 1000-Sheet Finisher This section describes how to remove jammed staples from the 1000-Sheet Finisher. 7 96 ARU015S
  • Ricoh 3045 | Troubleshooting Guide - Page 105
    carefully. Environmental conditions greatly affect its performance. Optimum environmental conditions This section describes precautions when locating the machine. R CAUTION: • Keep the machine away from humidity and dust. Otherwise a fire or an elec- tric shock might occur. • Do not place the
  • Ricoh 3045 | Troubleshooting Guide - Page 106
    , including the front cover and bypass tray. ❒ Do not carry the machine, by holding the scanner assembly. Keep the machine level and carry it carefully, taking care not to jolt or tip it. Rough handling may cause a malfunction or damage the hard disk or memory, resulting in loss of stored files
  • Ricoh 3045 | Troubleshooting Guide - Page 107
    . Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire. R WARNING: • If the power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a damaged power cord
  • Ricoh 3045 | Troubleshooting Guide - Page 108
    Place the machine near the power source, providing the clearance areas shown. CP999EE 1. Rear: more than 1 cm (0.4") 2. Right: more than 1 cm (0.4") 3. Front: more than 75 cm (29.6") 4. Left: more than 1 cm (0.4") Note ❒ For the required space when options are installed, contact your service
  • Ricoh 3045 | Troubleshooting Guide - Page 109
    this manual. Other parts should only be cleaned by your service representative. ❖ How to maintain Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth to remove the water. Cleaning the Exposure Glass This section describes how to clean the exposure glass and the scanning glass
  • Ricoh 3045 | Troubleshooting Guide - Page 110
    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. ZGJS826E Cleaning the Auto Document Feeder This section describes how to clean the ADF. 8 Clean 1 and 2. GDSH130J 102
  • Ricoh 3045 | Troubleshooting Guide - Page 111
    from selected tray, 53 Paper jam, 89 Paper size, 77 Paper size selector, 80 Parts of image not copied, 18 Password not correct, 5 Power Failure Report, 40 Power indicator, 40 Power supply, 99 Precautions when locating the machine, 97 Precautions when moving the machine, 98 Printed image is different
  • Ricoh 3045 | Troubleshooting Guide - Page 112
    position, 59 Scanned image is upside down, 59 Scanner Properties dialog box not displayed, 60 Server-generated error e-mail, 41 Shadow appears on copies, 18 Stamp, 20 Stamp cartridge replacement, 86 Staple, 84 Staple jam, 95 Staple replacement for 1000-Sheet Finisher, 85 Staple replacement for 500
  • Ricoh 3045 | Troubleshooting Guide - Page 113
    Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered
  • Ricoh 3045 | Troubleshooting Guide - Page 114
    Operating Instructions Troubleshooting GB GB D008-6800
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Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding Paper, Toner and Staples
Clearing Misfeeds
Remarks
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