Ricoh Aficio GX e3350N User Guide
Ricoh Aficio GX e3350N Manual
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- Ricoh Aficio GX e3350N | User Guide - Page 1
GX e2600/GX e3300N/GX e3350N User Guide 1 Read This First 2 Preparing for Printing 3 Printer Driver 4 Monitoring and Configuring the Printer 5 Using the Printer with a Macintosh 6 Maintaining 7 Troubleshooting 8 Appendix Read this manual carefully before you use this machine and keep it handy for - Ricoh Aficio GX e3350N | User Guide - Page 2
- Ricoh Aficio GX e3350N | User Guide - Page 3
Prohibition...9 Trademarks...9 Disclaimer...11 User's Notes...11 Manuals for This Printer...13 How to Read This Manual...15 Description for the Specified Model...15 Symbols...16 Installing User Guide...16 How to Use User Guide...17 Removing the User Guide...19 Guide to Components...20 Machine Body - Ricoh Aficio GX e3350N | User Guide - Page 4
the Software (Network Connection 57 Quick Install for Network...61 Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu 63 Interpreting the Configuration Page...63 Confirming the Connection Method...64 Installing the PCL or RPCS Raster Printer Driver - Ricoh Aficio GX e3350N | User Guide - Page 5
131 Hardware (for Macintosh)...131 Preparing for Printing (for Macintosh)...132 Installing the Printer Driver under Mac OS X 133 Installing the Printer Driver on a Macintosh 133 Specifying the Printer Settings on a Macintosh 134 Printer Properties Dialog Box on a Macintosh 138 Dialog Boxes for - Ricoh Aficio GX e3350N | User Guide - Page 6
a Macintosh 153 Displaying Mac Help...153 Maintaining (for Macintosh)...154 Troubleshooting (for Macintosh)...155 Updating the Printer Driver on a Macintosh 156 Checking the Version of the Printer Driver on a Macintosh 156 Uninstalling the Printer Driver from a Macintosh 156 Software on the CD - Ricoh Aficio GX e3350N | User Guide - Page 7
Cartridge...197 Handling Print Cartridges...199 Replacing an Ink Collector Unit...201 Cleaning...204 Cleaning the Power Cable Plug...204 Moving...205 Moving a Short Distance...205 Moving a Long Distance...205 Disposing...207 When Not Using for a Long Period of Time 208 7. Troubleshooting Software - Ricoh Aficio GX e3350N | User Guide - Page 8
Open...264 Cover Open / Print Cartridge(s) Not Detected 266 Duplex Unit Not Detected...268 Cartridge Almost Empty...269 Cartridge Empty...270 Used Cartridge...271 Ink Collector Unit Not Detected...272 Ink Collector Unit Almost Full...274 Ink Collector Unit Full...274 Used Ink Collector Unit...274 6 - Ricoh Aficio GX e3350N | User Guide - Page 9
...279 Cannot Recover Error Page...279 8. Appendix Updating the Firmware...283 Checking the Current Printer Driver Version 284 Software on the CD-ROM...285 Files...285 RPCS Raster Printer Drivers...285 PCL Printer Drivers (GX e3350N only 286 SmartDeviceMonitor for Client...286 Manuals (HTML files - Ricoh Aficio GX e3350N | User Guide - Page 10
INDEX...317 8 - Ricoh Aficio GX e3350N | User Guide - Page 11
tells you about the product. Introduction This manual describes detailed instructions on the operation and notes about the use of this machine. To get maximum versatility from this machine, all operators are requested to read this manual carefully and follow the instructions. Please keep this - Ricoh Aficio GX e3350N | User Guide - Page 12
® 2000 Advanced Server • The product names of Windows XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition Microsoft® Windows® XP Media Center Edition Microsoft® Windows® XP Tablet PC Edition • The product names of Windows Vista are as follows: Microsoft - Ricoh Aficio GX e3350N | User Guide - Page 13
you use genuine print cartridges from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products. User's Notes • High temperatures inside the printer can cause a breakdown - Ricoh Aficio GX e3350N | User Guide - Page 14
Toothed rubber belt 2. Transparent black band 3. Ink tubes 4. Print head rail rod 5. Paper pressing board 6. Feed belt • Take care not to let paper clips and other foreign objects fall inside the printer. • After you install the print cartridge and switch the printer on for the first time, the print - Ricoh Aficio GX e3350N | User Guide - Page 15
almost full" message appears shortly before the ink collector unit is full. Although the printer remains usable until the unit is completely full, contact your sales or service representative 1 as early as possible (charge incurred). • Print cartridges should be used up before their expiry date - Ricoh Aficio GX e3350N | User Guide - Page 16
. User Guide (HTML) 1 This guide, which is on the CD-ROM, explains in detail how to use the printer. The guide explains how to make network and printer driver settings, and how to make and check printer settings using a Web browser and other utilities. The guide also contains troubleshooting - Ricoh Aficio GX e3350N | User Guide - Page 17
you are in, certain units may be optional. For details, please contact your local dealer. Three kinds of models notation are employed in this manual. GX e2600: This model supports the RPCS Raster printer driver. GX e3300N: This model supports the RPCS Raster printer driver. GX e3350N: This model - Ricoh Aficio GX e3350N | User Guide - Page 18
instructions on resolving user errors. This symbol is located at the end of sections. It indicates where you can find further relevant information. [ ] Indicates the names of keys and buttons. Installing User Guide Follow the procedure below to install User Guide only. If you installed the software - Ricoh Aficio GX e3350N | User Guide - Page 19
"Installing the PCL or RPCS Raster Printer Driver (USB)". How to Use User Guide User Guide (on the provided CD-ROM) includes detailed information about this printer and a troubleshooting guide. Use one of the browsers below to display User Guide. • Windows: Microsoft Internet Explorer Version 4.01 - Ricoh Aficio GX e3350N | User Guide - Page 20
Windows Start menu. 1. On the [Start] menu, point to [All Programs], point to [Product Name], and then click [Product Name User Guide]. The browser opens, and then User Guide appears. • Depending on the settings made during installation, menu folder names may differ. Opening from the Printer Driver - Ricoh Aficio GX e3350N | User Guide - Page 21
Opening from the CD-ROM This section explains how to open User Guide from the supplied CD-ROM. 1. Start Windows, and insert the provided CD-ROM into the CD-ROM drive. 1 After inserting the CD-ROM, the [Printer Drivers, Manuals, Utilities] dialog box appears. If it does not, double-click the - Ricoh Aficio GX e3350N | User Guide - Page 22
1. Read This First Guide to Components The names and functions of parts of the printer body, control panel, and options are explained. 1 Machine Body This is a front view of the printer. 1 2 5 3 6 7 4 8 9 10 11 BPR102S 12 13 BPR103S 1. Top Cover Normally, keep this cover closed. If you - Ricoh Aficio GX e3350N | User Guide - Page 23
or replace an ink cartridge or the ink collector unit. 12. Paper Feed Wheel Use to wind out paper jammed around the guide board. 13. Left Cover Normally, keep this cover closed. Open this cover when you need to turn the paper feed wheel. Machine Rear This is a rear view of the printer. GX e2600 - Ricoh Aficio GX e3350N | User Guide - Page 24
1. Read This First GX e3300N 1 12 3 GX e3350N 1 2 3 GX e2600 56 4 5 BPR104S 4 5 BYJ119S BYJ261S 22 - Ricoh Aficio GX e3350N | User Guide - Page 25
GX e3300N/GX e3350N 56 Guide to Components 1 BPR105S 1. USB slot Connect the USB cable from the computer here. 2. Ethernet port (GX e3300N/GX e3350N only) Use a network interface cable to connect the printer to a network. 3. Duplex Unit (GX e3300N/GX e3350N only) Turns the paper over when - Ricoh Aficio GX e3350N | User Guide - Page 26
1. Read This First 1 2 13 4 8 9 5 10 6 11 7 12 BYJ106S 1. Display Displays current printer status and error messages. 2. Cartridge replacement indicator Each color corresponds to a print cartridge. From the left, the colors show the status of the black (K), cyan (C), magenta (M), and - Ricoh Aficio GX e3350N | User Guide - Page 27
Guide to Components 9. [#Enter] key Press this key to execute menu items selected on the display. 10. [Escape] key Press this key to . • When the power is turned off, the key will blink slowly until the printer has completely shut down at which point the key will be dark. • means "standby - Ricoh Aficio GX e3350N | User Guide - Page 28
1. Read This First Lowering the Control Panel 1. Carefully pull the control panel slightly forward ( ). 1 2. Lower the control panel ( ). BPR190S • You can set the tilt to one of three angles. 26 - Ricoh Aficio GX e3350N | User Guide - Page 29
. * Does not appear when using the GX e2600/GX e3300N. ** Does not appear when using the GX e2600. Counter Menu Show Counter Print Paper Input Menu Tray Paper Size Paper Type Aut.Tray Select List/Test Print Menu Config. Page Color Demo Page Error Log PCL Config.Page* Maintenance Menu Nozzle - Ricoh Aficio GX e3350N | User Guide - Page 30
) Dry-delay (Dup)** Paper Feed Test De-condensation System Menu Prt. Err Report* Auto Continue Sub Paper Size Energy Saver Notify by Email** Memory Usage* Unit of Measure Page Size* Paper Type* Preprinted Ppr* Copies* Duplex* 28 - Ricoh Aficio GX e3350N | User Guide - Page 31
-direct.Prt.* Density* Color Mode* Recycl.Ppr.Mode Env.Slctr.Alert Pg Recov. Error Ink C.U. Space Host Interface Menu I/O Timeout Network Setup** USB Setting PCL Menu* Menu Orientation Form Lines Font Source Font Number Point Size Font Pitch Symbol Set Courier Font Making Printer Settings Using the - Ricoh Aficio GX e3350N | User Guide - Page 32
only) only) • p.161 "Checking the Number of Printed Pages using the Control Panel (Counter Menu)" • p.92 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)" • p.63 "Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu)" 30 - Ricoh Aficio GX e3350N | User Guide - Page 33
Menu)" • p.182 "Specifying System Settings using the Control Panel (System Menu)" • p.71 "Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu)" 1 • p.188 "Specifying PCL Settings using the Control Panel (PCL Menu)" • p.191 "Selecting the Control - Ricoh Aficio GX e3350N | User Guide - Page 34
Options This section explains the names and functions of the various available options. 1 Multi Bypass Tray BY1000 Use this tray to feed in sheets manually. 2 1 3 BPR107S 1. Bypass tray Load paper here. 2. Bypass tray extension Pull this out according to the paper size. 3. Wheel Use this to wind out - Ricoh Aficio GX e3350N | User Guide - Page 35
BPR109S 5. Pull the bypass tray extension out. 6. Load paper in the bypass tray. • After attaching the paper feed unit, you must register where to start printing on paper loaded in the paper feed unit. • When you attach the bypass tray, take care not to trap the USB cable. BPR198S • When you detach - Ricoh Aficio GX e3350N | User Guide - Page 36
1. Read This First • For details about registering where to start printing on paper loaded in the paper feed unit, see p.174 "Registration". 1 34 - Ricoh Aficio GX e3350N | User Guide - Page 37
section lists useful and recommended functions. Automatically selecting the tray for printing 1 See p.92 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Copy-guard of printed documents for preventing information leaks See p.99 "Printing". Notifying the - Ricoh Aficio GX e3350N | User Guide - Page 38
1. Read This First 1 36 - Ricoh Aficio GX e3350N | User Guide - Page 39
should be carefully chosen because environmental conditions greatly affect its performance. The area where the printer is to be placed • To avoid malfunctions, position the machine away from the following: • direct sunlight • flow of air from air conditioners or heaters • radios, - Ricoh Aficio GX e3350N | User Guide - Page 40
BPR173S • White area: Permissible Range • Blue area: Recommended Range • The diagram below shows the ideal clearance for loading paper, replacing print cartridges, and removing jammed paper BPR205S a. If you attach the bypass tray (option), provide additional clearance of 29 cm (11.5 inches). 38 - Ricoh Aficio GX e3350N | User Guide - Page 41
e3300N • 100-240V: 50/60Hz 1.0-0.6A GX e3350N • 100-120V: 50/60Hz 1.0A • 220-240V: 50/60Hz 0.6A Checking the Computer to be Connected To use this printer, computers must meet the following specifications: • PC/AT-compatible computer with USB or network interface • Operating system: Windows 2000/ XP - Ricoh Aficio GX e3350N | User Guide - Page 42
• Starter cartridge - Cyan • Starter cartridge - Magenta • Starter cartridge - Yellow • Starter cartridge - Black • Quick Installation Guide • Safety information • CD-ROM; User Guide is included on this. 1. Take off the protective covering. 2. Remove the plastic bag. 3. Lift the printer and move - Ricoh Aficio GX e3350N | User Guide - Page 43
Attaching the Options Attaching the Multi Bypass Tray BY1000 1. Make sure the printer's power cord is unplugged. 2. Take the bypass tray out of its box its extension and adjust the side guides according to the size of the loaded paper. After attaching the paper feed unit, you must register where to - Ricoh Aficio GX e3350N | User Guide - Page 44
for Printing • For details about registering where to start printing on paper loaded in the paper feed unit, see p.174 "Registration". Installing the Print Cartridges 2 • If ink comes into contact with your eyes, rinse immediately in running water. For other symptoms, consult a doctor. • If - Ricoh Aficio GX e3350N | User Guide - Page 45
Setting Up the Hardware 2. While pressing the recessed area ( ) of the right front cover, open the cover ( ). 2 BPR113S 3. Check the orientation of each cartridge, and then install them gently. BPR114S Install in the following order from the left: black, cyan, magenta, and yellow. 4. Push in each - Ricoh Aficio GX e3350N | User Guide - Page 46
the Power On Before connecting the printer to a computer, connect the printer's power cord and switch the printer on. • Only connect the machine machine while the cartridge is being filled. Ink filling begins when the machine's power is switched on. Until the "Loading Ink..." message disappears - Ricoh Aficio GX e3350N | User Guide - Page 47
surface should be level within two degrees. Make sure the power cord is not trapped under the printer. 4. Press the [Power] key. Setting Up the Hardware 2 BYJ118S The printer starts feeding ink into its print heads (taking approximately 6 minutes). Make sure the "Ready" message is displayed on the - Ricoh Aficio GX e3350N | User Guide - Page 48
slightly ( ), and then pull it out further ( ). BPR183S Pull tray 1 completely out. Take care not to drop it. 2. While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size. BPR121S Beforehand, make sure to squeeze the front end paper - Ricoh Aficio GX e3350N | User Guide - Page 49
Setting Up the Hardware 3. Load paper with the print side face down but not over the limit mark. 2 BPR122S 4. Squeeze the front end paper guide, and then slide it to meet the edge of the paper. BPR123S 5. Push tray 1 gently in until it stops. BPR125S Loading Paper Larger than A4/ - Ricoh Aficio GX e3350N | User Guide - Page 50
2. Preparing for Printing • Load Legal size paper in orientation. 1. Hold the Tray 1 grip, pull the tray halfway out, lift it slightly ( ), and then pull it out further ( ). 2 BPR183S Pull tray 1 completely out. Take care not to drop it. 2. Slide the tabs on both sides of the tray's interior to the - Ricoh Aficio GX e3350N | User Guide - Page 51
Hardware 4. Slide the tabs back into place to lock the paper tray extension into position. 2 BPR168S 5. While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size. BPR169S Do not use the paper tray extension for A4 (Letter) size paper or smaller - Ricoh Aficio GX e3350N | User Guide - Page 52
2. Preparing for Printing 7. Squeeze the front end paper guide, and then slide it to meet the edge of the paper. 2 BPR171S 8. Push tray 1 gently in until it stops. BPR174S 9. Pull out the output ramp - Ricoh Aficio GX e3350N | User Guide - Page 53
on facing up. 2 BPR126S Before loading narrow paper, position the side paper guides according to the paper size. BPR176S Printing a Configuration Page After setting up the hardware and before connecting the printer to a computer, make a test print by printing the configuration page. Printing the - Ricoh Aficio GX e3350N | User Guide - Page 54
via USB, proceed to p.53 "Connecting the Computer and Installing the Software (USB Connection)". If you are connecting the printer to a network, proceed to p.57 "Connecting the Computer and Installing the Software (Network Connection)". • For details about printing a nozzle check test pattern, see - Ricoh Aficio GX e3350N | User Guide - Page 55
the Connection Method". • For details about the installing the printer driver only, see p.66 "Installing the PCL or RPCS Raster Printer Driver (USB)". Before Installing the Software (USB) Before installing the software, connect the printer to your computer using a USB cable. • Even if the - Ricoh Aficio GX e3350N | User Guide - Page 56
, because the tray makes connecting the cable difficult. Quick Install for USB Follow the procedure below to install the printer driver and User Guide. • Do not turn the printer on until you have read how to do so. BPR111S • Only administrators can perform this installation. Log on as a member - Ricoh Aficio GX e3350N | User Guide - Page 57
then click [Next >]. 6. Check again that the power of the printer is off, and then click [Next >]. Check that the dialog box below appears. If the [Software Installation] or [Windows can't verify the publisher of this driver software] dialog box appears, see "Notes on the Installation". 7. Make sure - Ricoh Aficio GX e3350N | User Guide - Page 58
10. Click [Finish]. The printer driver and User Guide are now installed. If the message "Digital Signature Not Found" or the [Found New Hardware Wizard] or [Hardware 2 Installation] dialog box appears, see "Notes on the Installation". • After inserting the CD-ROM, the [Printer Drivers, Manuals - Ricoh Aficio GX e3350N | User Guide - Page 59
the GX e2600 cannot be connected to networks. 2 • For details about the connection method, see p.64 "Confirming the Connection Method". • For details about the installing the printer driver only, see p.74 "Installing the Drivers for Network Connection". Before Installing the Software (Network - Ricoh Aficio GX e3350N | User Guide - Page 60
of the cable to the printer's network, such as to a hub. Check the LEDs on the Ethernet port GX e3300N 1 2 GX e3350N 2 3 1 BPR177S AKR136S 1. Indicator (green) Remains green as long as the machine is properly connected to the network via 100 BASE-TX cable. Unlit if 10 BASE-T cable is connected - Ricoh Aficio GX e3350N | User Guide - Page 61
If you have connected the printer to a network, make the required network environment settings. The following table shows the control panel settings and their default values. These items appear in the [Network Setup] menu. Setting Name Value 2 1.DHCP On 2.IP Address GX e3300N: 11.22.33.44 - Ricoh Aficio GX e3350N | User Guide - Page 62
entry field of the IP address, and then press the [#Enter] key. IP Address: . 0. 0. 0 To get an IP address for the printer, contact your network administrator. The value moves by 10 if the [ ] or [ ] key is kept pressed. When the [#Enter] key is pressed, the cursor moves to the next field. 7. Press - Ricoh Aficio GX e3350N | User Guide - Page 63
install the printer driver, User Guide, and Software Installation], [Hardware Installation] or [Windows can't verify the publisher of this driver software] dialog box appears: 1. Click [Yes], [Continue Anyway] or [Install this driver software anyway] to continue the installation. 1. Start Windows - Ricoh Aficio GX e3350N | User Guide - Page 64
dialog box appears, see "Notes on the Installation". 6. Click [Finish]. The printer driver, User Guide, and DeskTopBinder - SmartDeviceMonitor for Client are now installed. • After inserting the CD-ROM, the [Printer Drivers, Manuals, Utilities] dialog box appears. If it does not, double-click the - Ricoh Aficio GX e3350N | User Guide - Page 65
print the current configuration of the printer. Color Demo Page You can print color samples. Error Log You can print error logs. PCL Config.Page You Information such as the printer's version, attached options, printer language name, and remaining amount of ink are printed in this area - Ricoh Aficio GX e3350N | User Guide - Page 66
[Printer Driver] (GX e3300N), [PCL/RPCS Raster Printer Drivers] (GX e3350N), and [DeskTopBinder - SmartDeviceMonitor for Client]. Note that the GX e2600 cannot be connected to networks. Installation Key Quick Install for Network Printer Driver User Guide Installed Software • Printer driver • User - Ricoh Aficio GX e3350N | User Guide - Page 67
Connection Method Installation Key Installed Software DeskTopBinder - SmartDeviceMonitor for Client DeskTopBinder - SmartDeviceMonitor for Client • Once the settings are complete, the printer becomes ready for use. • With a network connection, you can use the Windows printer port to send print - Ricoh Aficio GX e3350N | User Guide - Page 68
icon under [My Computer] or [Explorer], and then double-click [SETUP.EXE]. If the [Printer Drivers, Manuals, Utilities] screen does not appear even when you double-click the [SETUP.EXE] icon, or if an error occurs during installation, access the CD-ROM drive from [My Computer] or [Explorer], double - Ricoh Aficio GX e3350N | User Guide - Page 69
] dialog box appears: • Click [Yes], [Continue Anyway] or [Install this driver software anyway] to continue the installation. • If the message prompting you to restart the computer appears, restart the computer. • Confirm the printer driver is correctly installed by checking that the [Power] key of - Ricoh Aficio GX e3350N | User Guide - Page 70
to set up a print server so that the printer can be shared by users. • Only administrators can make this setting. Log printer driver. 8. On the [Start] menu, click [Printers and Faxes]. 9. Click the icon of the printer, and then click [Sharing...] on the [File] menu. 10. Click [Share this printer - Ricoh Aficio GX e3350N | User Guide - Page 71
the print server is connected. 2 1. Start Windows, and then insert the "Printer Drivers, Manuals, Utilities" CD-ROM into the CD-ROM drive to a printer name. 8. Click [Port:< LPT1: >] under [Printer name:]. 9. Click [Add]. 10. Click [Network Printer]. 11. Click [OK]. 12. Select a shared printer. 13. - Ricoh Aficio GX e3350N | User Guide - Page 72
2. Preparing for Printing • When the CD-ROM is inserted, the [Printer Drivers, Manuals, Utilities] dialog box appears. If it does not, double-click the CD-ROM drive icon under [My Computer] or [Explorer], and then double-click [SETUP. - Ricoh Aficio GX e3350N | User Guide - Page 73
printer off. To configure the printer's network settings, use "Network Setup" on the printer's control panel. I/O Timeout Specify how long the printer will be interrupted by a new job from another interface. • 10 seconds • 15 seconds • 20 seconds • 25 seconds • GX e3300N: Default: 11.22.33.44 - Ricoh Aficio GX e3350N | User Guide - Page 74
Full D. • 100Mbps Half D. • 100Mbps Full D. Default: Auto Select USB Setting You can specify the settings related to communication when the computer and printer are connected via USB. Usually, you do not need to change these settings. After changing this setting, turn the machine off and then - Ricoh Aficio GX e3350N | User Guide - Page 75
Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu) Changing the Host Interface Menu This section gives an example of changing a setting in the Host Interface menu. 1. Press the [ - Ricoh Aficio GX e3350N | User Guide - Page 76
Connection This section explains how to install the printer driver for a network printer and configure it according to the printer port. Note that the GX e2600 cannot be connected to networks. 2 Using this Printer as the Windows Printing Port Network connections can be established through - Ricoh Aficio GX e3350N | User Guide - Page 77
Start Windows, and then insert the provided CD-ROM into the CD-ROM drive. Quit all applications currently running. 2. Select an interface language, and then click [OK]. 3. Click [Printer Driver]. If your model is the GX e3350N, click [PCL/RPCS Raster Printer Drivers]. The software license agreement - Ricoh Aficio GX e3350N | User Guide - Page 78
If the message "Digital Signature Not Found" or the [Software Installation], [Hardware Installation] or [Windows can't verify the publisher of this driver software] dialog box appears: • Click [Yes], [Continue Anyway] or [Install this driver software anyway] to continue the installation. • To change - Ricoh Aficio GX e3350N | User Guide - Page 79
1. Start Windows, and then insert the provided CD-ROM into the CD-ROM drive. Quit all applications currently running. 2. Select an interface language, and then click [OK]. 3. Click [Printer Driver]. 2 If your model is the GX e3350N, click [PCL/RPCS Raster Printer Drivers]. The software license - Ricoh Aficio GX e3350N | User Guide - Page 80
Start Windows, and then insert the provided CD-ROM into the CD-ROM drive. Quit all applications currently running. 2. Select an interface language, and then click [OK]. 3. Click [Printer Driver]. If your model is the GX e3350N, click [PCL/RPCS Raster Printer Drivers]. The software license agreement - Ricoh Aficio GX e3350N | User Guide - Page 81
Start Windows, and then insert the provided CD-ROM into the CD-ROM drive. Quit all applications currently running. 2. Select an interface language, and then click [OK]. 3. Click [Printer Driver]. If your model is the GX e3350N, click [PCL/RPCS Raster Printer Drivers]. The software license agreement - Ricoh Aficio GX e3350N | User Guide - Page 82
a print server in the [Browse for Printer] window. 11. Select the printer you want to use, and then click [OK]. 12. Check that the port of the selected printer is displayed in [Port:]. 13. Configure the user code as necessary. For an RPCS raster printer driver, a user code can be set after the - Ricoh Aficio GX e3350N | User Guide - Page 83
Windows The software 10. Click [Next >]. 11. Check the specified setting, and then click [Next >]. 12. Click [Complete]. If you are required to restart the computer after installing SmartDeviceMonitor for Client, restart the computer. • After inserting the CD-ROM, the [Printer Drivers, Manuals - Ricoh Aficio GX e3350N | User Guide - Page 84
paper This paper is normally used for copying and printing. Unlike inkjet plain paper or glossy paper, it is uncoated. • Inkjet plain paper This extra-white plain paper makes the printed colors appear more vivid. Since it does not have an ink-absorbent coating, you can write on it and use it for - Ricoh Aficio GX e3350N | User Guide - Page 85
Paper Type Plain / Inkjet Plain Paper Plain / Inkjet Plain Paper Glossy Paper Envelope Bypass Tray Unit Size Paper capacity A4 (210 × 297 mm) Maximum paper capacity: 250 A5 (148 × 210 mm) sheets A6 (105 × 148 mm) Maximum paper output B5 JIS ( - Ricoh Aficio GX e3350N | User Guide - Page 86
2. Preparing for Printing Type Plain / Inkjet Plain Paper 2 Plain / Inkjet Plain Paper Glossy Paper Envelope Thick Size Paper Envelope (37/8" × 71/2") C6 Envelope (114 × 162 mm) Maximum paper capacity: 10 sheets Maximum paper output capacity: 20 sheets C5 Envelope (162 × 229 mm) DL Envelope - Ricoh Aficio GX e3350N | User Guide - Page 87
Paper *1 Under the PCL driver, the available custom size is 139.7-355.9mm (5.50-14.01 inch) (Vertical) Cautions when Loading Paper • Pull the tray completely out before loading it with paper. • Load only supported paper in the paper tray. • Load paper with the print side face down in the paper trays - Ricoh Aficio GX e3350N | User Guide - Page 88
pointing in the paper feed direction. Set paper according to the orientation of the print image, as follows. BYJ132S Compatible Paper Sizes for the Duplex Unit The GX e2600 is not equipped with a duplex - Ricoh Aficio GX e3350N | User Guide - Page 89
Paper Type Size Paper capacity Plain / Inkjet Plain Paper A4 (210 × 297 mm) A5 (148 × 210 mm) A6 (105 × 148 mm) B5 JIS (182 × 257 mm) Letter (81/2" × 11") 2 81/2" × 51/2" Executive ( - Ricoh Aficio GX e3350N | User Guide - Page 90
duplex printing, the ink may smear or rub off. Using the printer driver, specify how long to printer driver Help. Inkjet plain paper • When printing on inkjet plain paper, in the printer properties dialog box, click [Inkjet instructions supplied with them. • Duplex printing is not supported. 88 - Ricoh Aficio GX e3350N | User Guide - Page 91
into the bypass tray. • Insert paper with the print side face up into the bypass tray. • Duplex printing is not supported. Cautions to Observe After Printing Depending on the paper type, the ink may take a while to dry. Before handling, make sure printed sheets have fully dried. Otherwise, the - Ricoh Aficio GX e3350N | User Guide - Page 92
2. Preparing for Printing • dark in places • irregular in length and proportion • Even if compatible paper types are used, print quality may be lower than usual or paper jams may occur if the paper was improperly stored. 2 Printable Area Printable and unprintable areas c c b a BPR195S a. Output - Ricoh Aficio GX e3350N | User Guide - Page 93
c b b d a a e a. Output Direction b. Printable Area c. 8 mm (0.4 inches) d. 38 mm (1.5 inches) e. 3 mm (0.2 inches) c d e BPR196S Paper 2 91 - Ricoh Aficio GX e3350N | User Guide - Page 94
for Printing Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu) This section or type of paper, you must specify the paper settings using "Paper Input Menu" on the printer's control panel. Tray Paper Size You can specify the size of the paper loaded in the - Ricoh Aficio GX e3350N | User Guide - Page 95
Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu) 1. On the control panel, press the [Menu] key. 2 BYJ127S 2. Press the [ ] or [ ] key to display [Paper Input], and then press - Ricoh Aficio GX e3350N | User Guide - Page 96
2. Preparing for Printing 2 94 - Ricoh Aficio GX e3350N | User Guide - Page 97
-tab This type is suitable for users who often need to change printer properties settings and print using a variety of settings. To change the default Custom Setting to Multi-tab, do the following: 1. Click the [Printer Configuration] tab. 2. In the [Window type] area, click [Multi-tab]. 3. Click - Ricoh Aficio GX e3350N | User Guide - Page 98
the [File] menu, click [Print...]. 2. In the Name list, select the name of this printer, and then click Properties (Windows XP/ Vista, Windows Server 2003/2008: Preferences). The printer properties dialog box (Windows XP/Vista, Windows Server 2003: the [Printing Preferences] dialog box) appears. 96 - Ricoh Aficio GX e3350N | User Guide - Page 99
are not communicating bidirectionally. This procedure enables you to display the printer driver settings, specify which optional units are installed, and specify the size and type of paper loaded in the printer. Windows 2000/Vista, Windows Server 2008 1. On the [Start] menu, point to [Settings - Ricoh Aficio GX e3350N | User Guide - Page 100
size and type for the tray. 8. Click [OK] to close the printer properties dialog box. 3 Windows XP, Windows Server 2003 1. On the [Start] menu, click [Printers and Faxes]. The [Printers and Faxes] window appears. Under Windows Server 2003, on the [Start] menu, point to [Settings], and then - Ricoh Aficio GX e3350N | User Guide - Page 101
the paper trays. • Load paper with the print side face up in the optional bypass tray unit. 3 • When printing on both sides, content other than text is printed at lower density. • If ink smears appear and characters are not properly formed when printing white text on a black background, select - Ricoh Aficio GX e3350N | User Guide - Page 102
3. Printer Driver 5. Make print settings, and then click [OK]. • Loadable paper sizes, quantities, and paper types vary according to each paper tray. • If you set [Paper Type:] to [Glossy Paper] in the printer properties dialog box, be sure to remove each sheet as it is delivered to the output - Ricoh Aficio GX e3350N | User Guide - Page 103
The pattern and text you have set is printed. a: Text b: Pattern 2. The document is copied to the machine that the Copy Data Security unit is installed. 3. The document is blanked by gray overprint. Printing a Document Using [Mask type:] 1 2 3 BPR200S 1. The print preview of the pattern and the - Ricoh Aficio GX e3350N | User Guide - Page 104
3. Printer Driver • When selecting [Economy Color], [Unauthorized copy...] is not available. • When selecting [Use error diffusion] and [Whole page], [Unauthorized copy...] is not available. Important Notice • The supplier does not provide warranty regarding the appearance of print patterns and - Ricoh Aficio GX e3350N | User Guide - Page 105
job status first. Canceling a Print Job Being Printed Cancel the print job from the Status monitor or by pressing the [Job Reset] key of the printer. Canceling a print job in queue Cancel the print job from the taskbar of the computer. 3 Canceling Printing from the Status Monitor Follow the - Ricoh Aficio GX e3350N | User Guide - Page 106
3. Printer Driver If you press the [Job Reset] key while the printer is receiving print data for a print job (the Data in lamp is blinking cancel a print job in queue. 1. Double-click the icon of the printer on the taskbar. 2. Select the print job you want to cancel, and then click Cancel on the Document - Ricoh Aficio GX e3350N | User Guide - Page 107
to select the language used for the settings and messages displayed on the Printer Driver. 1. Open the printer properties dialog box. 2. Click [Printing Preferences]. 3. Click the [Printer Configuration] tab. 4. Click [Environment Settings...]. 3 5. In the [Language:] list, select the language - Ricoh Aficio GX e3350N | User Guide - Page 108
Printer Driver 4. Click [Environment Settings...] ( ). 3 BPR204S 5. In the language list (shown below), find the language you require. The languages in the list appear in the following order: • 1.Japanese • 2.English • 3.German • 4.French • 5.Italian • 6.Spanish • 7.Dutch • 8.Swedish • 9.Danish • 10 - Ricoh Aficio GX e3350N | User Guide - Page 109
Using the Status monitor, you can check the print job status, error messages amount of remaining ink, and other printer status information. • p.195 "Replacing a Print Cartridge" • p.255 "Status Monitor Errors" 4 • p.103 "Canceling Printing from the Status Monitor" Receiving Notification of - Ricoh Aficio GX e3350N | User Guide - Page 110
to-peer printing • Send print jobs directly to the network printer without going through a print server. • Print using a substitute printer if there are too many jobs waiting on the specified printer, or if an error disables printing (Recovery Printing). • Allocate multiple print jobs to multiple - Ricoh Aficio GX e3350N | User Guide - Page 111
Management 4 access authentication". To make this possible, log on as a member of the Administrators or Power Users group. • p.68 "Sharing the Printer" Specifying the Print Server Follow the procedure below to make the settings on the print server. • To change the print server setting, you - Ricoh Aficio GX e3350N | User Guide - Page 112
message again]. 2. Right-click the SmartDeviceMonitor for Client icon, and then, in the pop-up menu, look for the printer you want to monitor. 3. If the printer you want to monitor does not appear, point to [Property], and then click [Monitor Device Settings...]. The SmartDeviceMonitor for Client - Ricoh Aficio GX e3350N | User Guide - Page 113
monitor the status in more detail, right-click the SmartDeviceMonitor for Client icon, and then select the printer you want to monitor. 4. Click [Printer]. A dialog box displaying the printer status opens. 4 • For details about the items in the dialog box, see the SmartDeviceMonitor for Client - Ricoh Aficio GX e3350N | User Guide - Page 114
. After the printer is configured to use TCP/IP, operations from Web browser become available. Recommended Web browsers • Windows: GX e3300N: Internet Explorer 6.0 or higher, Firefox 2.0 or higher GX e3350N: Internet Explorer 5.5 SP2 or higher, Firefox 1.0 or higher • Mac OS: GX e3300N: Safari - Ricoh Aficio GX e3350N | User Guide - Page 115
how to display Web browser. 1. Launch the Web browser. 2. In the Web browser's address bar, enter "http://(printer's IP address)/" to access the printer. If a DNS server is in use and the printer's host name has been specified, you can enter the host name instead of the IP address. The displayed - Ricoh Aficio GX e3350N | User Guide - Page 116
Configuring the Printer To refresh the entire Web browser window, click printer maintenance. 4. Restart (GX e3350N only) Click to restart the printer and apply the settings. 5. Restore Factory Defaults (GX e3350N only) Click to reset the printer. Checking the Printer Status You can check the printer - Ricoh Aficio GX e3350N | User Guide - Page 117
the timing and status to notify. The following status can be notified: • The printer error has occurred. • The ink has run out. • The ink will run out soon. • The Ink Collector Unit must be replaced now. • The Ink Collector Unit must be replaced soon. • The paper has run out. • The paper has been - Ricoh Aficio GX e3350N | User Guide - Page 118
using the Control Panel (System Menu)". • For details about specifying the network interface setting, see p.115 "Changing the Printer Settings (GX e3350N only)". Specifying Notification the Printer Status by E-mail In E-mail, you can specify the basic and authentication settings for sending e-mails - Ricoh Aficio GX e3350N | User Guide - Page 119
supported authentication protocols are: CRAM MD5, PLAIN, and LOGIN. If you set [SMTP Authentication Encryption] to [Auto], the printer Encryption] to [Off], the printer will try logging on using LOGIN can log on to an SMTP server supporting POP before SMTP. You can specify whether to use - Ricoh Aficio GX e3350N | User Guide - Page 120
authentication (in milliseconds), you can specify how long the printer can wait for logging on to the SMTP server after logging 1-65535 (1-byte numeric 110 characters) POP User Name 127 characters max. (1-byte None 300 Auto E-mail Notification: Error Notification Group 1-3 Group to - Ricoh Aficio GX e3350N | User Guide - Page 121
available) None Text 255 characters max. (1-byte None alphanumerics) (2-byte characters available) Destinations GX e3300N: Destination 1-5 GX e3350N: Destination 1-10 Name Functions Selectable value 19 characters max. (1-byte alphanumerics) (2-byte characters available) None Default - Ricoh Aficio GX e3350N | User Guide - Page 122
This section lists the settings for notification by e-mail. Functions Selectable value Printer Error ON 4 OFF Cartridge Empty ON OFF Cartridge Almost Empty ON OFF Replace Ink Collector Unit ON OFF Ink Collector Unit Near Full ON OFF No Paper ON OFF Paper Misfeed ON OFF Paper - Ricoh Aficio GX e3350N | User Guide - Page 123
Using Web Browser Functions Unit/Cartridge Not Set Out of Printable Temperature Range Selectable value ON OFF ON OFF Default OFF Hungarian Russian 31 characters max. (1-byte alphanumerics) (2-byte characters available) English Default English None Destination GX e3300N: Destination 1-5 4 121 - Ricoh Aficio GX e3350N | User Guide - Page 124
4. Monitoring and Configuring the Printer GX e3350N: Destination 1-10 Name Functions E-mail Address Selectable value 19 Error Notification Printer Error Functions Notify when error Notify within Selectable value Occurs 0 5 10 15 20 25 30 (minutes) Cartridge Empty Functions Notify when error - Ricoh Aficio GX e3350N | User Guide - Page 125
within Cartridge Almost Empty Functions Notify when error Notify within Replace Ink Collector Unit Functions Notify when error Notify within Using Web Browser Selectable value 0 5 10 15 5 20 25 30 (minutes) Default 4 Selectable value Default Occurs Occurs & Fixed Occurs 10 20 10 - Ricoh Aficio GX e3350N | User Guide - Page 126
4. Monitoring and Configuring the Printer Ink Collector Unit Near Full Functions Notify when error Notify within 4 No Paper Functions Notify when error Notify within Paper Misfeed Functions Notify when error Selectable value Occurs 0 5 10 15 20 25 30 (minutes) Selectable value Occurs Occurs - Ricoh Aficio GX e3350N | User Guide - Page 127
Notify within Paper Type Mismatch Functions Notify when error Using Web Browser Selectable value 0 5 10 15 5 20 25 30 (minutes) Default 4 Selectable value Default Occurs Occurs & Fixed Occurs 0 5 10 15 5 20 25 30 (minutes) Selectable value Occurs Occurs & Fixed Default - Ricoh Aficio GX e3350N | User Guide - Page 128
4. Monitoring and Configuring the Printer Functions Notify within Selectable value 0 5 10 15 20 25 30 (minutes) 4 Paper Size and Type Mismatch Functions Selectable value Notify when error Occurs Occurs & Fixed Notify within 0 5 10 15 20 25 30 (minutes) Cover Open Functions Notify when - Ricoh Aficio GX e3350N | User Guide - Page 129
15 20 25 30 (minutes) Unit/Cartridge Not Set Functions Notify when error Notify within Selectable value Occurs Occurs & Fixed 0 5 10 15 20 25 30 (minutes) Out of Printable Temperature Range Functions Notify when error Notify within Selectable value Occurs 0 5 10 15 20 25 30 (minutes) Default - Ricoh Aficio GX e3350N | User Guide - Page 130
4. Monitoring and Configuring the Printer Auto E-mail Notification: Counter Notification Machine Total Functions 1. Launch the Web browser. 2. In the address bar, enter "http://(printer's IP address or host name)/". 3. Click . Help on the things you can do through the Web browser - Ricoh Aficio GX e3350N | User Guide - Page 131
printer data. The default community name is "public". Using this community name, you can obtain MIB data. The GX e3300N and GX e3350N can be configured and monitored through a Web browser. The GX e2600 has no networking capability and is therefore not operable through a Web browser. Supporting - Ricoh Aficio GX e3350N | User Guide - Page 132
4. Monitoring and Configuring the Printer 4 130 - Ricoh Aficio GX e3350N | User Guide - Page 133
) • PowerPC-Based Macintosh: Mac OS X 10.3 or later • Intel-Based Macintosh: Mac OS X 10.4.5 or later • The operating environment for the printer driver depends on the application in use. • OS X Server is not supported. • Printing with USB 2.0 is supported under Mac OS X 10.3.3 and later versions - Ricoh Aficio GX e3350N | User Guide - Page 134
to print from a Macintosh computer, see the following sections: Checking the printer status and settings using the printer's control panel See p.63 "Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu)" Specifying the interface and network settings - Ricoh Aficio GX e3350N | User Guide - Page 135
, adjust the settings as necessary. If using the GX e3300N/GX e3350N, install the driver from the CD-ROM provided with the printer. If using the GX e2600, download the driver from the Web site. The following procedures are based on Mac OS 10.5.1. The procedures for your machine might differ slightly - Ricoh Aficio GX e3350N | User Guide - Page 136
you want to use in [Printer List]. You can specify usable printers with this registration. Using the Printer via a USB Connection from a Macintosh • Connect the printer to the USB port and switch it on in advance. • Printing with USB 2.0 is supported under Mac OS X 10.3.3 and later versions. 1. On - Ricoh Aficio GX e3350N | User Guide - Page 137
of the Mac OS X. To display the driver screens properly, delete the printer once from the list of printers. • To make fine adjustments to print quality, set [Adjust Color Density...] before using the printer. • For details about setting [Adjust Color Density...], see the printer driver Help. Using - Ricoh Aficio GX e3350N | User Guide - Page 138
, enter the IP address of the printer you want to use. 6. Select [Select a driver to use...] in the [Print Using] field, and then select a printer in the list. Under Mac OS X 10.3.x - 10.4.x, select [RICOH] in the [Printer Using] field, and then select a printer in the [Model Name] list. 7. Click - Ricoh Aficio GX e3350N | User Guide - Page 139
Installing the Printer Driver under Mac OS X • For details about setting [Adjust Color Density...], see the printer driver Help. 5 137 - Ricoh Aficio GX e3350N | User Guide - Page 140
you can open the [Maintenance Utility] from the [Printer Setup Utility]. • The way of opening the printer settings differs depending on the application. For details, see the manual provided with the application. • Under Mac OS X 10.3.x - 10.4.x, the [Copies & Pages] setting appears under the name - Ricoh Aficio GX e3350N | User Guide - Page 141
middle-right of the dialog box, switch from [the name of the application in use] to [Paper Feed]. Under Mac OS X 10.3.x - 10.4.x, if you open the printer driver settings from an application, the previously specified settings appear. Change the settings as required, and then print. • Depending on - Ricoh Aficio GX e3350N | User Guide - Page 142
5. Using the Printer with a Macintosh The [Printer List] appears. 2. From the [Print & Fax], select the printer you want to use, and then click [Open Print Queue...]. If you want to use a network printer, select it according to its name of the printer. 3. On the [Print & Fax] toolbar, click [Utility - Ricoh Aficio GX e3350N | User Guide - Page 143
to share the printer, see Mac Help. • For details about displaying the printer driver settings, see p.138 "Displaying the Printer Driver Settings Dialog Boxes on a Macintosh". • For details about specifying the printer driver settings, see p.133 "Installing the Printer Driver under Mac OS X". • For - Ricoh Aficio GX e3350N | User Guide - Page 144
Printer selector to " ". • Squeeze the paper guide release, and then slide the paper guides into position according to the envelope size. 5 quality from the [Resolution:] pop-up menu. Under Mac OS X 10.3.x - 10.4.x, select the color mode from the [Color Mode:] pop-up menu, and then select the - Ricoh Aficio GX e3350N | User Guide - Page 145
envelope selector to " ". If you select [Inkjet Plain Paper], the machine will print on one printer driver Help. • For details about specifying a time for ink drying, see the printer driver from the [Paper type:] pop-up menu. Under Mac OS X 10.3.x - 10.4.x, select [Thick paper-High speed] or [Thick - Ricoh Aficio GX e3350N | User Guide - Page 146
the [Driver] tab in the [Printer Info] dialog box, and then select the [Bypass Tray Unit] check box. To display the [Printer Info] dialog box, display the [Print & Fax], double-click the printer from the printer list, and then click [Info] on the toolbar. • Under Mac OS X 10.3.x - 10.4.x, to use - Ricoh Aficio GX e3350N | User Guide - Page 147
Printing with a Macintosh • For details about the print job queue window, see p.151 "Displaying the Printer Status on a Macintosh". Canceling Printing Using the [Job Reset] Key of the Printer (for Macintosh) You can cancel a print job while it is being transmitted or printed. 1. Check that - Ricoh Aficio GX e3350N | User Guide - Page 148
Mac OS X v10.3.x or v10.4.x and change the [Print Mode], [Color Mode], [Dithering], or [Color profile] settings, you must select an item other than [Printer Features] first, and then select [Printer Features] again in the [Printer paper-Standard Inkjet plain paper-High quality Inkjet plain paper- - Ricoh Aficio GX e3350N | User Guide - Page 149
are using Mac OS X v10.5 or later and specify [Black and White] for [Color/Black and White], [Color Ink Saving] will be unavailable. • If you are using Mac OS X v10.5 or later and specify the following paper types, [Color Ink Saving] will be unavailable. Inkjet plain paper Inkjet postcard Glossy - Ricoh Aficio GX e3350N | User Guide - Page 150
Using the Printer with a Macintosh • If you are using Mac OS X v10.3.x or v10.4.x and specify the following combinations of printing modes, [Color Ink Saving] - [Color Mode] will be unavailable. If you specify [Color Ink Saving], the color mode will change automatically to [Color]. Inkjet postcard - Ricoh Aficio GX e3350N | User Guide - Page 151
Notes on/Limitations of Printing Using a Mac Resolution Paper Type Number of Print Head Bi-/Uni-directional Passes 600 dpi Inkjet Postcard 1 Unidirectional 600 dpi 600 dpi Inkjet Postcard 2 Inkjet Plain Paper 1 Unidirectional 5 Unidirectional 600 dpi Inkjet Plain Paper - Ricoh Aficio GX e3350N | User Guide - Page 152
Macintosh) For details about using a Macintosh to obtain a list of the printer's settings, the printer's status, or similar printer information, see the following section: Checking the printer's status or changing the printer's network settings using a Web browser See p.112 "Using Web Browser" 5 150 - Ricoh Aficio GX e3350N | User Guide - Page 153
on a Macintosh Using the Status Monitor, you can display the amount of ink left and other printer status details on the computer. You can also check any errors that occur in the print job queue window. The print job queue window opens automatically when you execute a print command. Using the Status - Ricoh Aficio GX e3350N | User Guide - Page 154
5. Using the Printer with a Macintosh • For details about displaying the [Print & Fax], see p.139 "Displaying the Print dialog on a Macintosh". 5 152 - Ricoh Aficio GX e3350N | User Guide - Page 155
Use the following procedure to open the printer driver Help and Mac Help under Mac OS X. Displaying Help from the Print Mac Help, click [Home], and then select [RICOH RPCS Raster Help]. The Help screen appears. Under Mac OS X 10.3.x - 10.4.x, start Help Viewer from Mac Help, and then select [RICOH - Ricoh Aficio GX e3350N | User Guide - Page 156
For details about maintaining and managing the printer with a Macintosh computer, see the printer functions See p.193 "Restricting Printer Functions" Replacing a print cartridge See p.195 "Replacing a Print Cartridge" Replacing an ink collector unit See p.201 "Replacing an Ink Collector Unit - Ricoh Aficio GX e3350N | User Guide - Page 157
(for Macintosh) Troubleshooting (for Macintosh) Printing will not start See p.218 "Printing results are not satisfactory See p.243 "Print Results Are Not Satisfactory" Error & status messages on the control panel See p.250 "Error & Status Messages on the Control Panel" 5 • If the custom - Ricoh Aficio GX e3350N | User Guide - Page 158
to check the version of the current printer driver. 1. Display the [Print & Fax]. Under Mac OS X 10.3.x - 10.4.x, Display the [Printer List]. 2. Select the printer you want to use from the printer list, and then click [Info] on the toolbar. Under Mac OS X 10.3.x - 10.4.x, click [Show Info] on the - Ricoh Aficio GX e3350N | User Guide - Page 159
Mac OS X 10.3.x - 10.4.x, click [Quit Printer Setup Utility] on the [Printer Setup Utility] menu. The [Printer Setup Utility] closes. 5. Insert the provided CD-ROM into the CD-ROM drive. The GX e2600 driver is not included on the provided CD-ROM. When you are using GX e2600, download the driver - Ricoh Aficio GX e3350N | User Guide - Page 160
-Based Macintosh: Mac OS X 10.4.5 or later Manuals (HTML files) * Not provided with the GX e2600. RPCS Raster Printer Drivers for Macintosh This section gives the file locations of the different RPCS raster printer drivers and their system requirements. File Location (GX e3300N/GX e3350N only - Ricoh Aficio GX e3350N | User Guide - Page 161
Software on the CD-ROM for Macintosh • For details about using the printer driver, see the printer driver Help. Manuals (HTML files) for Macintosh This section gives the location of the manuals. File Location The manuals are in the following folders on the supplied CD-ROM. MANUAL_HTML\LIST 5 159 - Ricoh Aficio GX e3350N | User Guide - Page 162
5. Using the Printer with a Macintosh 5 160 - Ricoh Aficio GX e3350N | User Guide - Page 163
counter shows the total number of pages printed in Economy Color. Print You can print out the printer's page counts, including the number of duplex-printed pages. "Total Mono+Economy Color" combines "Total Mono Color" and "Total Economy Color". • Black and white files are counted as black and - Ricoh Aficio GX e3350N | User Guide - Page 164
[ ] or [ ] to display [Show Counter], and then press the [#Enter] key. 6 Menu: Show Counter 4. Press [ ] or [ ], and then check the [Color], [Black], and [EconClr] on the display. Color: 12345678 Black: 12345678 EconClr: 12345678 5. Press the [Online] key. The operating screen appears. 162 - Ricoh Aficio GX e3350N | User Guide - Page 165
Maintenance menu, you can specify printer maintenance settings for adjusting settings if certain colors are not printed or are printed faintly. Head cleaning consumes ink. Head- key repeat function allows you to specify setting values in units of ten or scroll the display quickly by pressing and - Ricoh Aficio GX e3350N | User Guide - Page 166
to dry. The interval must be long enough to allow a duplex-printed sheet to dry. The GX e2600 has no duplex printing capability and therefore does not feature this function. • Off 6 • 1 sec • 2 sec • 5 sec • 10 sec • 15 sec • 20 sec Default: Off Paper Feed Test You can eject a sheet of - Ricoh Aficio GX e3350N | User Guide - Page 167
1. Press the [Menu] key. Performing Maintenance using the Control Panel (Maintenance Menu) BYJ127S 2. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 3. Press the [ ] or [ ] key to display [Nozzle Check], and then press the [#Enter] key. - Ricoh Aficio GX e3350N | User Guide - Page 168
Follow the procedure below to perform a normal print head cleaning. Perform a head cleaning when a particular color cannot be printed or print images are blurred. Head cleaning consumes ink. When the Print cartridge is empty, replace it instead of performing a print head cleaning. After a Print - Ricoh Aficio GX e3350N | User Guide - Page 169
[ ] key to display [Head-cleaning], and then press the [#Enter] key. Maintenance: Head-cleaning 5. Press the [ ] or [ ] key to select a color, and then press the [#Enter] key. Head-cleaning: All Heads 1 1 2 2 BYJ160S 1. Head 1 (Yellow/Magenta) 2. Head 2 (Black/Cyan) 6 6. Press the [#Enter - Ricoh Aficio GX e3350N | User Guide - Page 170
6. Maintaining 1. Press the [ ] key. BYJ191S The following message appears: Press # to clean heads 2. Press the [#Enter] key. 6 BYJ161S Head cleaning starts. 1. Hold the [Form Feed] key down for three seconds. 168 BYJ143S Head cleaning starts. - Ricoh Aficio GX e3350N | User Guide - Page 171
more ink than a normal head cleaning does, perform this when the problem persists after performing a normal head cleaning. When the Print cartridge is empty key. Maintenance: Head-flushing 5. Press the [ ] or [ ] key to select a color, and then press the [#Enter] key. Head-flushing: All Heads 169 - Ricoh Aficio GX e3350N | User Guide - Page 172
appears. Head Position Follow the procedure below to print a test pattern and adjust the print head positions if vertical lines are printed unaligned or printed colors look blurred. 1. Slide the envelope selector to the forward position. 170 BPR137S - Ricoh Aficio GX e3350N | User Guide - Page 173
2. Press the [Menu] key. Performing Maintenance using the Control Panel (Maintenance Menu) BYJ127S 3. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 4. Press the [ ] or [ ] key to display [Head Position], and then press the [#Enter] key. - Ricoh Aficio GX e3350N | User Guide - Page 174
press the [#Enter] key. 9. Press the [ ] or [ ] key to select a resolution from step 5, and then press the [#Enter] key. Adjustment: High Speed 10. Press the [ ] or [ ] key to select a line, and then press the [#Enter] key. 6 Adjustment: 1.A 11. Enter the optimal adjustment values from step - Ricoh Aficio GX e3350N | User Guide - Page 175
Performing Maintenance using the Control Panel (Maintenance Menu) 1. Slide the envelope selector to the forward position. 2. Press the [Menu] key. BPR137S 6 BYJ127S 3. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 4. Press the [ ] or [ ] key - Ricoh Aficio GX e3350N | User Guide - Page 176
6. Maintaining -14 -6 0 -2 0 +2 +2 +6 +14 +6 BPR214S When horizontal lines beside the lightest gray square are broken, select the optimal adjustment value by referring to the lines broken in the opposite direction. When the "+2" square is the lightest gray square and the "+6" horizontal - Ricoh Aficio GX e3350N | User Guide - Page 177
Performing Maintenance using the Control Panel (Maintenance Menu) 1. Slide the envelope selector to the forward position. 2. Press the [Menu] key. BPR137S 6 BYJ127S 3. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 4. Press the [ ] or [ ] key - Ricoh Aficio GX e3350N | User Guide - Page 178
start position is printed. 8. Check the optimal adjustment values on the printed test pattern. 9. Fold the test pattern sheet in half lengthwise. BPR197S 10. The optimal adjustment value is the difference between the single vertical line and the cross's vertical line that you can see when the - Ricoh Aficio GX e3350N | User Guide - Page 179
Performing Maintenance using the Control Panel (Maintenance Menu) 14. Press the [ ] or [ ] key to select a paper type, and then press the [#Enter] key. Adjustment: *Plain Paper 15. Press the [ ] or [ ] key to enter the adjustment values (-4.0 to +4.0) in the [Read Direction] from step 7, and then - Ricoh Aficio GX e3350N | User Guide - Page 180
6. Maintaining 2. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 3. Press the [ ] or [ ] key to display [Date/Time], and then press the [#Enter] key. Maintenance: Date/Time 4. Press the [ ] or [ ] key to display [Date Setting], and then press - Ricoh Aficio GX e3350N | User Guide - Page 181
then press the [#Enter] key. Date/Time: Time Setting 5. Press the [ ] or [ ] key to set the time, and then press the [#Enter] key. Time Setting: 10:31:25 6 Time Setting: 10:31:25 AM 6. Press the [Online] key. The initial screen appears. Time Zone Setting 1. Press the [Menu] key. BYJ127S 179 - Ricoh Aficio GX e3350N | User Guide - Page 182
6 The initial screen appears. De-condensation If the "ERR (993) Power Off On / Call Service if error reoccurs" message appears, there might be condensation inside the printer. You can dry the printer's interior by performing the de-condensation procedure. 1. Press the [Menu] key. BYJ127S 2. Press - Ricoh Aficio GX e3350N | User Guide - Page 183
not reappear, the printer's interior has fully dried. If the error persists, switch the printer off, leave it for an hour, and switch it back on. If this does not 6 solve the problem, contact your sales or service representative. • If the paper is smeared with ink after being ejected, contact - Ricoh Aficio GX e3350N | User Guide - Page 184
user. The changed condition holds even if the printer is turned off. Prt. Err Report Select this to have an error report printed when a printer or memory error paper if the printer is not equipped with a paper tray that can feed Letter (8 1/2×11) paper specified on the printer driver, and vice - Ricoh Aficio GX e3350N | User Guide - Page 185
minutes Notify by Email You can specify whether or not to send notification that a printer error has occurred to a particular email address. After changing this setting, turn the printer off and then back on. The GX e3300N and GX e3350N can be configured and monitored through a Web browser. The - Ricoh Aficio GX e3350N | User Guide - Page 186
Default: Off Copies Specify the number of pages to print. This setting is disabled if the number of pages to print is specified by the printer driver. • 1-999 Duplex Specify whether or not to print on both sides of a sheet. 184 - Ricoh Aficio GX e3350N | User Guide - Page 187
. • Always Printing is always done unidirectionally, regardless of the envelope selector position. Default: Env.Selector:On Density You can adjust the density of the printing color. • Light • Standard • Dark : Default: Standard 185 - Ricoh Aficio GX e3350N | User Guide - Page 188
, the printer ignores the error and continues printing. Default: Display Alert Pg Recov. Error You can specify whether or not Page Recovery Error is reported. • Display • Do not Display Default: Display Ink C.U. Space You can check the remaining capacity of the ink collector unit. • For - Ricoh Aficio GX e3350N | User Guide - Page 189
Specifying System Settings using the Control Panel (System Menu) Changing the System Menu This section explains setting Energy Saver mode as an example of how to change a System menu setting. 1. Press the [Menu] key. BYJ127S 2. Press [ ] or [ ] key to display [System], and then press the [#Enter] - Ricoh Aficio GX e3350N | User Guide - Page 190
. Font Number You can specify the ID of the default font you want to use. • 0 to 63 (Internal) • 1 to n (Download) The value of "n" is the number of fonts downloaded to the printer RAM. Point Size You can specify the point size you want to use for the default font between 4 and 999.75 - Ricoh Aficio GX e3350N | User Guide - Page 191
Specifying PCL Settings using the Control Panel (PCL Menu) Default: 10.00 pitch This setting is effective only for fixed-space fonts. Symbol Set • 300×150 dpi Default: 600×300 dpi Black Printing You can select the black printing. • Use 4 Colors • Driver Setting Default: Driver Setting 189 - Ricoh Aficio GX e3350N | User Guide - Page 192
6. Maintaining Changing the PCL Menu This section explains setting the symbol set mode as an example of how to change a PCL menu setting. 1. Press the [Menu] key. BYJ127S 2. Press [ ] or [ ] key to display [PCL Menu], and then press the [#Enter] key. 6 Menu: PCL Menu 3. Press [ ] or [ ] key to - Ricoh Aficio GX e3350N | User Guide - Page 193
select the language, and then press the [#Enter] key. Language: *English The message "Power Off On to Change Setting" appears. 4. Switch the printer off and back on. BYJ118S Use the following procedure to change the language setting. 1. Press the [Online] key. The initial screen appears. 2. Press - Ricoh Aficio GX e3350N | User Guide - Page 194
press the [#Enter] key. The Language setting appears. 4. In the language list (shown below), find the language you require. On the printer's control panel, the names of the available languages appear in English. Language List Language Name Displayed on Control Panel (English) Language Japanese - Ricoh Aficio GX e3350N | User Guide - Page 195
Functions This section explains how to lock keys on the printer's control panel to prevent general users from changing settings and performing certain functions. By locking certain control panel keys, you can prevent users other than the administrator from doing the following: • Pressing the [Menu - Ricoh Aficio GX e3350N | User Guide - Page 196
6. Maintaining 2. Simultaneously hold the [ ], [Escape], and [#Enter] keys down for 3 seconds, and then [#Enter] key. The following message appears: Press # to unlock 3. Press the [#Enter] key. The following message appears: Panel Unlocked The initial screen appears. 6 194 - Ricoh Aficio GX e3350N | User Guide - Page 197
below to replace a Print cartridge. Checking the Remaining Ink Follow the procedure below to check when to replace Print cartridges using the Status monitor or the cartridge replacement indicators. Checking the cartridge replacement indicators of the printer control panel 6 BPR201S The illustration - Ricoh Aficio GX e3350N | User Guide - Page 198
The illustration above indicates the cyan ink has completely run out. A red background in the image indicates that printing is not possible. Check which color of cartridge 6 needs to be replaced, and then replace it. From left to right, the cartridge replacement indicators display the status of - Ricoh Aficio GX e3350N | User Guide - Page 199
able to detect the amount of ink that is remaining in the cartridges. For details about handling the print cartridges, see p.199 "Handling Print Cartridges". Replacing a Print Cartridge Follow the procedure below to replace an empty Print cartridge. Clear any errors, such as when there is a paper - Ricoh Aficio GX e3350N | User Guide - Page 200
area ( ) of the right front cover, open the cover ( ). BPR113S 3. Take out the empty cartridges. When doing this, be sure to hold the printer firmly so that it does not move. 6 BPR140S 4. Check the cartridges' orientation, and then install them gently. Install in the following order from the left - Ricoh Aficio GX e3350N | User Guide - Page 201
the first time, install the Print cartridges supplied with the printer. • As soon as you install the supplied print cartridges, the printer begins feeding ink to the print heads. Be sure not to reinstall used print cartridges. Using Print cartridges • Print cartridges should be used up before their - Ricoh Aficio GX e3350N | User Guide - Page 202
is black and white or [Black and White] is selected in the printer properties dialog box, all ink colors will still be used. • Printing stops if one of the print cartridges becomes empty. If a cartridge containing a color ink such as cyan, yellow, or magenta becomes empty, you cannot print, even - Ricoh Aficio GX e3350N | User Guide - Page 203
is not, ink will leak inside the printer. Replace the ink collector unit when the following message appears on the control panel: The following message appears when the ink collector unit is full. Ink Collector Unit is Full Replace Ink Collector Unit 1. Remove the ink collector unit' packaging. 201 - Ricoh Aficio GX e3350N | User Guide - Page 204
cover, open the cover ( ). BPR113S 3. Wait at least five seconds, and then remove the full ink collector unit from the printer. 6 BPR185S When pulling the unit out, keep the unit level and press on the area marked "Push". 4. Put the Ink collector unit in the supplied plastic bag. 202 BPR186S - Ricoh Aficio GX e3350N | User Guide - Page 205
5. Insert the new ink collector unit. Replacing an Ink Collector Unit BPR187S 6. Slide the ink collector unit carefully into the printer, until you hear it click. 6 7. Close the right front cover. BPR194S 203 - Ricoh Aficio GX e3350N | User Guide - Page 206
regularly to maintain the condition of the printer. • To avoid hazardous electric shock, do not remove any covers or screws other than those specified in this manual. When the machine needs to be checked, adjusted, or repaired, contact your service representative. • Do not take apart or attempt - Ricoh Aficio GX e3350N | User Guide - Page 207
). • Careless handling and over exertion when lifting can result in breakage and/or injury. • Be sure to keep the printer level. If it is unduly tilted, ink will leak from the ink collector. 1. Turn the power off, disconnect the USB cable, or ethernet cable, and then unplug the power cord from the - Ricoh Aficio GX e3350N | User Guide - Page 208
changing office or residence. Disconnect all cables, place the printer in the box it was in when purchased, and transport in a level manner. Contact sales or service representative for details. • The inside of the printer may become dirty if the printer is not level when transported. • When you move - Ricoh Aficio GX e3350N | User Guide - Page 209
Disposing Disposing Consult with an authorized dealer to dispose of the printer. When disposing of the printer yourself, be sure to comply with local disposal regulations. 6 207 - Ricoh Aficio GX e3350N | User Guide - Page 210
, and then print the nozzle check pattern. If the problem persists, switch the printer off and leave it for at least eight hours. This should unclog the print heads. 6 • After head cleaning is performed multiple times, clogged ink will dissolve over time, and normal printing may become possible - Ricoh Aficio GX e3350N | User Guide - Page 211
Installed This section explains how to troubleshoot software installation problems under different environments. Confirming Installation Check whether the software has been installed. Checking icons Checking the software Checking ports When the printer driver is properly installed, the icon of - Ricoh Aficio GX e3350N | User Guide - Page 212
The USB connection does not work. Switch the printer off, unplug the USB cable from the printer, launch "Quick Install for USB" again, and then switch the printer on when the dialog box confirming printer driver installation appears. If this does not solve the problem, press the [Menu] key on the - Ricoh Aficio GX e3350N | User Guide - Page 213
Cannot Be Installed An error occurs during software installation. If an error occurs because the printer is detected as an unidentified device, follow the instructions under "The USB connection does not work". If this does not solve the problem, do the following: First reboot Windows. Then, on the - Ricoh Aficio GX e3350N | User Guide - Page 214
the printer driver. Install the printer driver, and then create the port. Printer Driver Cannot Be Installed This section explains how to troubleshoot printer driver installation problems. The printer driver installer does not start. An error occurs during installation. 7 The printer driver - Ricoh Aficio GX e3350N | User Guide - Page 215
Software Cannot Be Installed • For details about deleting the device, see p.216 "Deleting Devices". • For details about [Quick Install for USB], see p.54 "Quick Install for USB". 7 213 - Ricoh Aficio GX e3350N | User Guide - Page 216
panel to switch the printer to the on-line mode. A printer error has occurred. Use the control panel to check if a printer error has occurred. If it has, correct the error, and then perform the print again. If you cannot solve the problem, contact sales or service representative. • If the Status - Ricoh Aficio GX e3350N | User Guide - Page 217
to the operating environment. • To reinstall the software, restart Windows. • When reinstalling the software, see p.64 "Confirming the Connection Method". Uninstalling the Printer Driver To update the printer driver, uninstall the old printer driver before installing the new one. • The Status - Ricoh Aficio GX e3350N | User Guide - Page 218
. 7 • For details about storing registered custom settings, see the printer driver Help. • For details about updating the printer driver, contact your sales or service representative. Deleting Devices If Windows automatically establishes a USB connection because of an unauthorized device, you can - Ricoh Aficio GX e3350N | User Guide - Page 219
Uninstalling 4. Click [System]. 5. Click the [Hardware] tab. 6. Click [Device Manager]. 7. Right-click [USB Printing Support] or [Product Name], and then click [Uninstall]. A confirmation message appears. 8. Click [OK]. 9. Click [Close]. 7 217 - Ricoh Aficio GX e3350N | User Guide - Page 220
. The printer may be receiving data or replenishing its ink. Wait momentarily for the blinking [Power] key to stop and stay lit. An error message is displayed on the Status monitor. Click [User Guide...] to display the page corresponding to the error where you can check how to solve the problem in - Ricoh Aficio GX e3350N | User Guide - Page 221
to close all resident programs also. • Check the printer properties settings. In the [Change User Settings] dialog box, on the [Misc.] tab, select the [Change data processing] check box. • Check whether the latest printer driver is being used. If the printer driver being used is not the latest one - Ricoh Aficio GX e3350N | User Guide - Page 222
7. Troubleshooting Paper Is Not Fed or Delivered Normally If the printer is operating but paper will not feed or paper jams multiple times, check the condition of the printer and paper. Paper does not feed smoothly. Paper guides are not adjusted properly. • The paper guides of the paper tray do - Ricoh Aficio GX e3350N | User Guide - Page 223
jammed in the duplex unit. The duplex unit is properly locked into position. but not locked. Attach the duplex unit properly. For details, see p.268 "Duplex Unit Not Detected". • If an error is displayed on the Status monitor, follow the instructions to solve the problem. See p.255 "Status Monitor - Ricoh Aficio GX e3350N | User Guide - Page 224
7. Troubleshooting Paper Jam This explains how to remove a paper jam. When a paper jam error appears in the Status monitor, remove the paper from the location indicated. If you cannot locate paper jams or jammed paper cannot be removed easily, - Ricoh Aficio GX e3350N | User Guide - Page 225
Paper Jam • p.223 "Removing Paper Jammed in Tray 1" Removing Paper Jammed in Tray 1 Follow the procedure below to remove paper jammed in tray 1. You can feed the jammed paper to output ramp by opening the left cover and turning the paper feed wheel. BPR145S If turning the paper wheel does not - Ricoh Aficio GX e3350N | User Guide - Page 226
7. Troubleshooting 2. Open the output ramp. 3. Remove jammed paper. BPR184S 7 BPR146S If you cannot remove the jammed paper or it is difficult to remove, the paper may be jammed inside the printer. Examine the paper carefully and remove. 4. Close the output ramp. 224 BPR202S - Ricoh Aficio GX e3350N | User Guide - Page 227
the [Form Feed] key. BPR125S 7 BYJ143S Printing starts. Blank paper may be delivered after printing resumes. • p.232 "Removing Paper Jammed around the Guide Board" • p.220 "Paper Is Not Fed or Delivered Normally" Removing Paper Jammed in the Multi Bypass Tray (optional) Follow the procedure below - Ricoh Aficio GX e3350N | User Guide - Page 228
7. Troubleshooting BPR147S If turning the paper wheel does not remove the jammed paper, use the following procedure to remove it: 1. Remove any paper in the bypass tray. 7 2. Remove jammed paper. BPR148S 226 BPR149S - Ricoh Aficio GX e3350N | User Guide - Page 229
3. Load paper in the bypass tray with the side to be printed on facing up. Paper Jam BPR126S If it is difficult to remove jammed paper, follow the procedure below to remove it. 1. Remove any paper in the bypass tray. 7 BPR148S 2. Push the bypass tray extension in. 3. Detach the bypass tray. - Ricoh Aficio GX e3350N | User Guide - Page 230
7. Troubleshooting 4. Remove the jammed paper from the rear of the printer. 5. Reattach the bypass tray. BPR188S 7 BPR109S 6. Pull the bypass tray extension out. 7. Load paper in the bypass tray with the side to be printed on - Ricoh Aficio GX e3350N | User Guide - Page 231
Fed or Delivered Normally" Removing Paper Jammed under the Top Cover Follow the procedure below to remove paper jammed under the top cover. 7 • If the printer's ink tube is preventing access to the jammed paper, carefully pull the tube to the side. Do not pull the tube upward. Pulling the tube - Ricoh Aficio GX e3350N | User Guide - Page 232
7. Troubleshooting 5. Paper pressing board 6. Feed belt You can feed the jammed paper to output ramp by opening the left cover and turning the paper feed wheel. - Ricoh Aficio GX e3350N | User Guide - Page 233
3. Remove the jammed paper through the top cover opening. Paper Jam BPR180S If the carriage has stopped halfway, move it to either end. 4. Close the left cover. 7 5. Close the top cover. BPR181S BPR182S Printing starts. After completing this procedure, print the nozzle check test pattern to - Ricoh Aficio GX e3350N | User Guide - Page 234
7 Follow the procedure below to remove paper that is jammed around the guide board. The GX e2600 features a rear cover in place of a duplex unit. • If the bypass tray is attached to the printer, switch the printer off and detach the duplex unit. 1. Pressing the catches on both side of the duplex - Ricoh Aficio GX e3350N | User Guide - Page 235
Paper Jam BYJ263S 2. Unlock the guide board by moving the tabs on both sides toward the middle, and then open the guide board. 7 BPR151S 3. Open the left cover. BPR152S 233 - Ricoh Aficio GX e3350N | User Guide - Page 236
7. Troubleshooting 4. Turn the paper feed wheel to release paper from the feed belt. BPR153S Release paper from the feed belt to make it removable. 5. Insert your finger between the paper and the feed belt, and then remove the paper slowly. 7 BPR154S Do not touch the feed belt. 6. Close the guide - Ricoh Aficio GX e3350N | User Guide - Page 237
Paper Jam 7. Without pressing the catches on its sides, push the duplex unit all the way in until it clicks into place. BYJ155S If using the GX e2600, attach the rear cover. 7 BYJ262S 8. Close the left cover. Printing starts. BPR156S • Depending on how the paper was jammed, printing may resume - Ricoh Aficio GX e3350N | User Guide - Page 238
Follow the procedure below to remove paper jammed in the duplex unit. The GX e2600 is not equipped with a duplex unit. • Make sure the duplex unit is attached properly. • If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. You can feed the jammed paper - Ricoh Aficio GX e3350N | User Guide - Page 239
2. Remove jammed paper. Paper Jam 3. Close the duplex unit cover. BPR158S 7 BPR159S If the bypass tray has been detached, be sure to switch the power off before paper, follow the procedure below to remove it. 1. Pressing the catches on both side of the duplex unit, remove the unit. BPR150S 237 - Ricoh Aficio GX e3350N | User Guide - Page 240
remove by the usual methods. • If the bypass tray and duplex unit are attached to the printer, switch the printer off and detach the duplex unit. • Do not touch the feed belt, the transparent black band, print head rail rod, ink tubes, paper pressing board, or toothed rubber belt. Also, take care - Ricoh Aficio GX e3350N | User Guide - Page 241
Paper Jam 1 12 23 34 45 56 BYJ164S 1. Toothed rubber belt 2. Transparent black band 3. Ink tubes 4. Print Head Rail Rod 5. Paper pressing board 6. Feed belt • If the printer's ink tube is preventing access to the jammed paper, carefully pull the tube to the side. Do not pull the tube upward - Ricoh Aficio GX e3350N | User Guide - Page 242
7. Troubleshooting BYJ179S 3. Remove the jammed paper through the top cover opening or back of the printer. 7 BPR180S BPR154S Before removing jammed paper from the back of the printer, remove the duplex unit. If using a GX e2600, remove the rear cover in place of the duplex unit. 240 - Ricoh Aficio GX e3350N | User Guide - Page 243
in the paper tray. Loading paper over the limit line in the tray may result in a paper jam. BPR122S • p.232 "Removing Paper Jammed around the Guide Board" 241 - Ricoh Aficio GX e3350N | User Guide - Page 244
7. Troubleshooting • p.45 "Loading Paper" 7 242 - Ricoh Aficio GX e3350N | User Guide - Page 245
printer driver settings for problems. If no problems are apparent, check the print cartridge or other consumables. Prints are Unsatisfactory This section explains how to troubleshoot the printer when printing is uneven (due to the wrong amount of ink use the printer for 5 to 10 minutes, print the - Ricoh Aficio GX e3350N | User Guide - Page 246
problem with the printer's location? Make sure that the printer is level. Place the printer that the paper type setting of the printer driver matches the type of paper loaded. inkjet plain paper. If you print on the wrong side, the quality of the printing may be lower and the inside of the printer - Ricoh Aficio GX e3350N | User Guide - Page 247
of ink may not be able to be regulated. Print the nozzle check test pattern and clean the print heads as necessary. See p.164 "Nozzle Check", p.166 "Headcleaning". Was printing done in black and white? Check the color setting of the application and the color print setting of the printer driver - Ricoh Aficio GX e3350N | User Guide - Page 248
eliminate certain problems by changing the printer driver settings as described below: Cannot print certain data properly when using a certain application, or cannot print image data properly. • In the [Print Quality] area, select [Quality priority], and then print. • In the [Change User Settings - Ricoh Aficio GX e3350N | User Guide - Page 249
], deselect the [Use error diffusion] check box. • On the [Printer Configuration] tab, set [Spool format:] to [RAW] or [EMF]. • On the [Printer Configuration] tab, select the [Increase bold with font size] check box. • In the [Print Quality-User settings] dialog box, on the [Color Settings] tab - Ricoh Aficio GX e3350N | User Guide - Page 250
priority], and then print. Checking the Consumables If you cannot find anything wrong with the printer or printer driver, check the consumables. Is an old Print cartridge being used? Print cartridges should be used up before their expiry date, preferably within six months of being removed from - Ricoh Aficio GX e3350N | User Guide - Page 251
If a Message Appears during Installation If a Message Appears during Installation Message number 58 or 34 indicates the printer driver cannot be installed using Auto Run. Uninstall and then reinstall the printer driver. 7 249 - Ricoh Aficio GX e3350N | User Guide - Page 252
the [Job Reset] key. See p.279 "Cannot Recover Error Page". 7 Cannot use High Temp. / Power Off On The temperature is abnormally high. Switch the printer off and then on. If the message reappears, contact your service representative. See p.275 "Out of Printable Temperature Range". Cannot - Ricoh Aficio GX e3350N | User Guide - Page 253
board is open. Close the guide board. Hardware Problem Ethernet Board An error in the Ethernet port (ethernet board) network function has occurred. See p.276 "Network Interface Error". Ink Collector is not set / Set the Ink Collector Unit The ink collector unit has not been installed correctly - Ricoh Aficio GX e3350N | User Guide - Page 254
Troubleshooting See p.272 "Ink Collector Unit Not Detected". Ink Collector Unit is full / Replace Ink Collector Unit The ink collector unit is full. Replace the ink collector unit. See p.201 "Replacing an Ink Collector Unit". Ink depleted The ink has run out. Change the indicated print cartridge - Ricoh Aficio GX e3350N | User Guide - Page 255
, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the control panel. To prevent job delay due to a full ink collector unit, always have a new ink collector unit ready. 7 See p.314 "Where to Inquire". Processing... The printer is printing - Ricoh Aficio GX e3350N | User Guide - Page 256
Cartridge(s) Not Detected". Setting change... The printer is changing its settings. Wait a moment. Temp. alert Please wait... The printer is too hot or cold at start-up. Wait until "Ready" appears on the control panel. Waiting... Wait a moment. • If this does not eliminate the problem, contact - Ricoh Aficio GX e3350N | User Guide - Page 257
Monitor Errors Status Monitor Errors If an error occurs with the printer, Status Monitor displays an error message. Click [User Guide...] to display the page corresponding to the error where you can check how to solve the problem in more detail. Depending on the "Auto Continue" and "Env.Slctr.Alert - Ricoh Aficio GX e3350N | User Guide - Page 258
7. Troubleshooting • To load the tray, see p.45 "Loading Paper". Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form - Ricoh Aficio GX e3350N | User Guide - Page 259
1. Press the [Job Reset] key. Status Monitor Errors BYJ134S 2. Press the [#Enter] key. 7 BYJ161S 3. Press the [#Enter] key. No Paper/Tray Not Detected (Bypass Tray) There is no paper in the bypass tray - Ricoh Aficio GX e3350N | User Guide - Page 260
7. Troubleshooting 2. Press the [#Enter] key. Printing starts. BYJ161S • To load paper, see p.45 "Loading Paper". Canceling the Print Job Cancel the print job. 7 1. Press the [Job Reset] key. BYJ134S 2. Press the [#Enter] key. 258 BYJ161S - Ricoh Aficio GX e3350N | User Guide - Page 261
Status Monitor Errors 3. Press the [#Enter] key. Paper Size Mismatch/Paper Type • Cancel the print job. • To change the paper settings, see p.92 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Printing by Form Feed Press the [Form Feed] key, select the tray, and - Ricoh Aficio GX e3350N | User Guide - Page 262
7. Troubleshooting BYJ161S Canceling the Print Job Cancel the print job. 1. Press the [Job Reset] key. 7 BYJ134S 2. Press the [#Enter] key. BYJ161S 3. Press the [#Enter] key. Paper - Ricoh Aficio GX e3350N | User Guide - Page 263
Status Monitor Errors • Change the paper settings. • Print by Form Feed (Change the tray). • Cancel the print job. • To change the paper settings, see p.92 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Printing by Form Feed Press the [Form Feed] key, select - Ricoh Aficio GX e3350N | User Guide - Page 264
7. Troubleshooting Canceling the Print Job Cancel the print job. 1. Press the [Job Reset] key. BYJ134S 2. Press the [#Enter] key. 7 BYJ161S tray). • Cancel the print job. • To change the paper settings, see p.92 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". 262 - Ricoh Aficio GX e3350N | User Guide - Page 265
Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed. 1. Press the [Form Feed] key. Status Monitor Errors BYJ143S 2. Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?: Plain Paper - Ricoh Aficio GX e3350N | User Guide - Page 266
7. Troubleshooting 1. Press the [Job Reset] key. BYJ134S 2. Press the [#Enter] key. 7 BYJ161S 3. Press the [#Enter] key. Cover Open A cover is open. Make sure all covers are fully closed. If the cover is already closed, open and then reclose it. Follow the procedure below to close the cover. 264 - Ricoh Aficio GX e3350N | User Guide - Page 267
. Top cover Status Monitor Errors Left cover BPR182S 7 Duplex unit cover BPR156S BPR159S If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. Check that the duplex unit is correctly attached and the duplex unit cover is closed. The GX e2600 is not - Ricoh Aficio GX e3350N | User Guide - Page 268
7. Troubleshooting Rear Cover BYJ262S Only the GX e2600 has a rear cover. • There is a guide board in the recess behind the duplex unit. If the guide board is open, close it. 7 BPR142S • p.32 "Detaching and Reattaching the Multi Bypass Tray" • p.20 "Guide to Components" Cover Open / Print Cartridge - Ricoh Aficio GX e3350N | User Guide - Page 269
If the cover is open: 1. Close the right front cover. Status Monitor Errors BPR115S If the print cartridges are not installed or are installed incorrectly: 1. While pressing the recessed area ( ) of the right front cover, open the cover ( ). 7 2. Push in the cartridge. BPR113S BPR141S 267 - Ricoh Aficio GX e3350N | User Guide - Page 270
7. Troubleshooting 3. Close the right front cover. BPR115S • If the error persists, remove the print cartridge and then reinstall it. Do this once only. • If there is a problem with the print cartridge, try installing a new cartridge. Duplex Unit Not Detected The duplex unit is not attached - Ricoh Aficio GX e3350N | User Guide - Page 271
have to be replaced, and then have a new cartridge handy. Checking ink colors • Checking using the Status monitor The illustration above indicates the cyan print cartridge is almost empty. 7 Checking the cartridge replacement indicators of the printer control panel BPR192S The illustration above - Ricoh Aficio GX e3350N | User Guide - Page 272
7. Troubleshooting • Do not carry out head cleaning or head flushing. If you do, the ink may run out. • If you turn the power off and then back on, the printer will send the ink in the print cartridge to the printer. During this, the ink in the print cartridge may run out. • p.107 "Using the Status - Ricoh Aficio GX e3350N | User Guide - Page 273
the status of the black (K), cyan (C), magenta (M), and yellow (Y) Print cartridges. 7 • Under this condition, the printer cannot carry out head cleaning or head flushing. • If the ink runs out during printing, the printer may eject blank or partially printed sheets. • p.195 "Replacing a Print - Ricoh Aficio GX e3350N | User Guide - Page 274
used up before their expiry date, preferably within six months of being removed from their packaging. • p.195 "Replacing a Print Cartridge" • p.107 "Using the Status Monitor" Ink Collector Unit Not Detected The ink collector unit is not attached correctly. Follow the procedure below to attach the - Ricoh Aficio GX e3350N | User Guide - Page 275
( ). BPR113S 2. Attach the ink collector unit by pushing it in until it clicks. Take care not to spill the ink. Remove the ink collector unit only when necessary. 7 3. Close the right front cover. BPR162S BPR115S If the message reappears, contact your service representative. • p.314 "Where to - Ricoh Aficio GX e3350N | User Guide - Page 276
7. Troubleshooting Ink Collector Unit Almost Full The ink collector unit is almost full. Have a new ink collector unit handy. Checking using the printer's control panel Prepare new Ink Collector Unit • If a print cartridge starts running out of ink when the ink collector unit is almost full, the - Ricoh Aficio GX e3350N | User Guide - Page 277
Status Monitor Errors Out of Printable Temperature Range Follow the procedure below to relocate the printer when the temperature inside the printer is inappropriate, extremely high or low, for printing. 1. Turn the printer off. BYJ118S 2. Place the printer in a 10 to 32°C (50 to 89.6°F) environment - Ricoh Aficio GX e3350N | User Guide - Page 278
7. Troubleshooting • If the error still does not clear after the printer acclimates to room temperature and the power is turned back on, contact your sales or service representative. Network Interface Error An error in the Ethernet port network function has occurred. Do the following: 1. Turn the - Ricoh Aficio GX e3350N | User Guide - Page 279
Status Monitor Errors Check the position of the envelope selector 1. For envelopes, set the lever to the rear position the forward position . ; for everything else, set the lever to BPR137S Check the printer driver settings 1. In the application, open the printer properties dialog box. 2. - Ricoh Aficio GX e3350N | User Guide - Page 280
7. Troubleshooting 1. Press the [Form Feed] key. BYJ143S 2. Press the [#Enter] key. 7 BYJ161S Canceling the Print Job Cancel the print job. 1. Press the [Job Reset] key. 278 BYJ134S - Ricoh Aficio GX e3350N | User Guide - Page 281
] key. Maintenance Failed Head cleaning or head flushing has failed. The error is cleared when the following occur: • The printer receives another print job • Press the [#Enter] key 7 Cannot Recover Error Page When the printer resumes printing after a paper jam has been cleared, some pages - Ricoh Aficio GX e3350N | User Guide - Page 282
7. Troubleshooting 1. Press the [Form Feed] key. BYJ143S 2. Press the [#Enter] key. 7 BYJ161S Canceling the Print Job Cancel the print job. 1. Press the [Job Reset] key. 280 BYJ134S - Ricoh Aficio GX e3350N | User Guide - Page 283
2. Press the [#Enter] key. BYJ161S 3. Press the [#Enter] key. Status Monitor Errors 7 281 - Ricoh Aficio GX e3350N | User Guide - Page 284
7. Troubleshooting 7 282 - Ricoh Aficio GX e3350N | User Guide - Page 285
Firmware To update the printer and network interface board firmware, download the latest firmware from the Web site and installing it. • To check the current firmware version, print the system configuration page from the [List/Test Print] menu. • p.63 "Checking the Printer Status and Settings using - Ricoh Aficio GX e3350N | User Guide - Page 286
8. Appendix Checking the Current Printer Driver Version Follow the procedure below to check the version of the printer driver currently installed. 1. Open the printer properties dialog box. 2. Click the [Setup] tab. 3. Click [About]. The [About] dialog box appears. 4. Check the version. 5. Click [OK - Ricoh Aficio GX e3350N | User Guide - Page 287
5c Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 (GX e3350N only) PCL 6 Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 (GX e3350N only) SmartDeviceMonitor for Client ICM Color Profiles for Printer Manuals (HTML files) 8 RPCS Raster Printer Drivers - Ricoh Aficio GX e3350N | User Guide - Page 288
printer drivers do not support clustering technology under Windows 2000 and Windows Server 2003/2008. • For details about using the printer driver, see the printer driver Help. PCL Printer Drivers (GX e3350N only) This section gives the file locations of the different PCL 5c printer drivers and - Ricoh Aficio GX e3350N | User Guide - Page 289
Software on the CD-ROM • Under Windows 2000/XP/Vista, and Windows Server 2003/2008, you can print over a peer-topeer TCP/IP network. • You can monitor the printer for Client Port". Manuals (HTML files) This section gives the location of the manuals. File Location The manuals are in the following - Ricoh Aficio GX e3350N | User Guide - Page 290
can be used in a DHCP environment. In a DDNS environment, the printer name can simultaneously be registered with a DNS server. • Supported DHCP server operating systems are: Windows 2000 Server, Windows Server 2003, Windows Server 2008, and UNIX standard. • The IP address acquired from DHCP can - Ricoh Aficio GX e3350N | User Guide - Page 291
Interference If another electronic device is placed next to the printer, each will influence the other negatively. In the case the following: • Move the television or radio as far as possible from the printer. • Change the position of the antenna of the television or radio. • Use a different wall - Ricoh Aficio GX e3350N | User Guide - Page 292
Paper sizes (Duplex Unit) (GX e3300N/GX e3350N only) Standard paper size: A4 , A5 (71/4 × 101/2) , 16K Paper type , A6 , B5 JIS , Letter (8 1/2 × 11) , 51/2 × 81/2 , Executive Plain paper Recycled paper Color paper Inkjet plain paper Glossy paper (Duplex printing is not supported.) Envelope - Ricoh Aficio GX e3350N | User Guide - Page 293
-240V) GX e3300N less than 2 W (100-120V) less than 2.5 W (220-240V) GX e3350N less than 3.4 W To avoid any power consumption, disconnect the power plug from the wall outlet. (Unplug the power plug only after making sure the [Power] key indicator is off.) Operating environment Temperature: 10 to 32 - Ricoh Aficio GX e3350N | User Guide - Page 294
10.4 inches) (W × D × H) 420 × 707 × 452 mm (16.5 × 27.8 × 13.4 inches) (when fully equipped) Weight Approximately 13.6 kg (30.0 lb.) (printer Level*2 8 During Printing Standby Main unit only Quality priority: 52.8 dB GX e2600. Printer language GX e2600/GX e3300N: RPCS Raster GX e3350N: RPCS Raster, - Ricoh Aficio GX e3350N | User Guide - Page 295
216 mm (2.17-8.50 inch) (width) Paper type Plain paper Recycled paper Color paper Inkjet plain paper Glossy paper Envelope Thick Paper weight 52-255 g/m2 (14.0-68.0 lb.) 8 Paper capacity 100 • Under the PCL driver, the available custom size is 139.7-355.9 mm (5.50-14.01 inch) (Vertical - Ricoh Aficio GX e3350N | User Guide - Page 296
Mac OS X and their Windows printer driver equivalents. Paper source tray Windows Mac OS X Tray 1 Tray 1 Bypass Tray Bypass Tray Auto Tray Select Auto Tray Select Paper type Windows Plain Inkjet Plain Paper Glossy Paper 8 Inkjet Postcard Postcard Envelope Thick Mac OS X Plain Inkjet - Ricoh Aficio GX e3350N | User Guide - Page 297
8" × 13" 81/2" × 13" 81/4" × 13" 8K 16K Com10 Env. Monarch Env. C6 Env. C5 Env. DL Env. Custom Paper Size List of Printer Driver Functions (Windows/Macintosh) Mac OS X A6 B5 JIS B6 JIS Letter (US Letter) Legal (US Legal) 51/2" × 81/2" Reply-paid Postcard Executive F/GL Foolscap Folio 16K Com10 Env - Ricoh Aficio GX e3350N | User Guide - Page 298
8. Appendix The sizes shown in the brackets ( ) for Mac OS X are the sizes shown on the printer driver. Printout paper size Windows Mac OS X A4 A4 A5 A5 A6 A6 B5 JIS B5 JIS B6 JIS B6 JIS Letter Letter (US Letter) Legal Legal (US Legal) 51/2" × 81/2" - Ricoh Aficio GX e3350N | User Guide - Page 299
Windows Portrait Landscape Collate Windows Available Reverse order printing Windows Available Rotate by 180 degrees Windows Available Centering Windows Available Job type Windows Normal Print Send to Job Binding... Save as Overlay Data... List of Printer Driver Functions (Windows/Macintosh) Mac - Ricoh Aficio GX e3350N | User Guide - Page 300
Speed priority High speed Registering frequently used settings Windows Available Print quality (User settings) Windows 8 High quality Quality priority Speed priority High speed Dithering Windows Automatic Photographic Text Thin lines Mac OS X Available (Rendered as PDF, PostScript, This - Ricoh Aficio GX e3350N | User Guide - Page 301
for images only Color balance Windows Available Brightness Windows -50 50 Contrast Windows -50 50 List of Printer Driver Functions (Windows/Macintosh) Mac OS X Available Mac OS X Off Presentation Photographic Text Mac OS X Unavailable 8 Mac OS X Unavailable Mac OS X Unavailable Mac OS X Unavailable - Ricoh Aficio GX e3350N | User Guide - Page 302
Magenta Windows -50 50 Color balance: Yellow Windows -50 50 Use ICM Windows 8 Available Use ICM: ICM method Windows By host system By printer driver Use ICM: ICM intent Windows Graphics (Saturation) Pictures (Perceptual) Proof (Relative Colorimetric) Match (Absolute Colorimetric) 300 Mac OS - Ricoh Aficio GX e3350N | User Guide - Page 303
of Printer Driver Functions (Windows/Macintosh) Use ColorSync Windows Unavailable Mac OS X Unavailable Print as bitmap Windows Available Mac OS X Unavailable Change data processing Windows Available Mac OS X Unavailable Separate into CMYK, then print in designated color only Windows Mac OS - Ricoh Aficio GX e3350N | User Guide - Page 304
8. Appendix Layout Windows Mac OS X 2 pages per sheet (2-up) (left right) (Top Bottom) 2 pages per sheet (2-up) (left right) (Top Bottom) (This function is provided by the operating system.) 2 - Ricoh Aficio GX e3350N | User Guide - Page 305
List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X 9 pages per sheet (9-up) (In rows running the right) (This function is provided by the operating system.) Draw border Windows Dashed line - - - - Mac OS X - Single Hairline (This function is provided by the operating system - Ricoh Aficio GX e3350N | User Guide - Page 306
Image Position: Top/Left margin 8 Windows 0 - 50mm Create margin Windows Available Booklet Windows Booklet 1 -Open to left Booklet 1 -Open to right Booklet 2 -Open to left Booklet 2 -Open to right Mac OS X Unavailable Mac OS X Available (Unavailable on the GX e2600) Mac OS X Long-edged Binding - Ricoh Aficio GX e3350N | User Guide - Page 307
List of Printer Driver Functions (Windows/Macintosh) Specifying the long edge of custom-size paper Windows Mac OS X Available Available (This function is provided by the operating system.) Specifying the short edge of custom-size paper Windows Mac OS X Available Available (This function is - Ricoh Aficio GX e3350N | User Guide - Page 308
Header/Footer Windows Available Mac OS X Unavailable Economy Color Windows Available Mac OS X Unavailable Color Ink Saving Windows Unavailable Mac OS X Available Sheet-dry print delay in duplex Windows Available (Unavailable on the GX e2600) Mac OS X Available (Unavailable on the GX e2600 - Ricoh Aficio GX e3350N | User Guide - Page 309
List of Printer Driver Functions (Windows/Macintosh) Measurement Unit Windows Available Mac OS X Available (This function is provided by the operating system.) Uni-directional printing only Windows Available Mac OS X Unavailable Display Preview and Print screen Windows Available Mac OS X - Ricoh Aficio GX e3350N | User Guide - Page 310
8. Appendix Environment Settings Windows Available Printable area Windows Regular Enlarged Maximum Mac OS X Unavailable Mac OS X Unavailable 8 308 - Ricoh Aficio GX e3350N | User Guide - Page 311
(hereinafter "expat 1.95.2"), is subject to the following conditions: The product manufacturer provides warranty and support to the software of the product including expat 1.95.2 and the product manufacturer allows the initial developer of expat 1.95.2 to be free from these obligations. Copyright - Ricoh Aficio GX e3350N | User Guide - Page 312
software. NetBSD Copyright Notice of NetBSD For all users to use this product: This product contains NetBSD operating system: For the most part, the software (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) - Ricoh Aficio GX e3350N | User Guide - Page 313
G. Demetriou for the NetBSD Project. • This product includes software developed by Paul Kranenburg. • This product includes software developed by Adam Glass. • This product includes software developed by Jonathan Stone. • This product includes software developed by Jonathan Stone for the NetBSD - Ricoh Aficio GX e3350N | User Guide - Page 314
Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson ([email protected])" THIS SOFTWARE TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS - Ricoh Aficio GX e3350N | User Guide - Page 315
the GNU Public Licence.] TCP/IP Elmic System's KASAGO TCP/IP is installed for TCP/IP of this product. Copyright© Elmic Wescom, Inc. 2005 JPEG LIBRARY • The software installed on this product is based in part on the work of the Independent JPEG Group. IPSTM print language emulations Copyright© 1987 - Ricoh Aficio GX e3350N | User Guide - Page 316
8. Appendix Where to Inquire For inquiries, contact your sales or service representative. 8 314 - Ricoh Aficio GX e3350N | User Guide - Page 317
Recommended Consumables Recommended Consumables Consumables recommended for this printer are listed. Purchase necessary consumables before your supply runs out. For information about consumables, contact your sales or service representative. • Print cartridges • Ink Collector Unit 8 315 - Ricoh Aficio GX e3350N | User Guide - Page 318
8. Appendix Option and Consumables The following option can be used with the printer: • Multi Bypass Tray BY1000 You can also feed paper from the bypass tray. • For information about option and consumables, contact your service representative. 8 316 - Ricoh Aficio GX e3350N | User Guide - Page 319
the Remaining Ink 195 Checking the Supplied Items and Unpacking the Printer 40 Checking the Version of the Printer Driver.........156 Checking whether Bidirectional Communication is Working 151 Checking Your Computer Environment 209 Cleaning 204 Cleaning the Power Cable Plug 204 Colors Do Not - Ricoh Aficio GX e3350N | User Guide - Page 320
Collector Unit Almost Full 274 Ink Collector Unit Full 274 Ink Collector Unit Not Detected 272 Inkjet plain paper 82 Install 66, 75, 81 Installing the DeskTopBinder - SmartDeviceMonitor for Client 81 Installing the Drivers for Network Connection 74 Installing the PCL or RPCS Raster Printer - Ricoh Aficio GX e3350N | User Guide - Page 321
Mac 146 Notifying the Printer Status by E-mail 115 Nozzle Check 164 O Online key 23 Opening from an Application 96 Opening from Printer Status Error Messages......19 Opening from the CD-ROM 19 Opening from the Icon 18 Opening from the Printer Driver 188 PCL Printer Drivers (GX e3350N only - Ricoh Aficio GX e3350N | User Guide - Page 322
Removing Paper Jammed under the Top Cover 229 Removing the User Guide 19 Replacing a Print Cartridge 195, 197 Replacing an Ink Collector Unit 201 Restricting Printer Functions 193 Right front cover 20 RPCS Raster Printer Drivers 158, 285 S Selecting the Control Panel Language 191 Selecting - Ricoh Aficio GX e3350N | User Guide - Page 323
keys 23 Updating the Firmware 283 Updating the Printer Driver 156 USB Connection is not Automatically Detected 212 USB slot 21 Used Cartridge 271 Used Ink Collector Unit 274 User's Notes 11 Using as the Windows Network Printer 79 Using DHCP 288 Using Notification via SmartDeviceMonitor - Ricoh Aficio GX e3350N | User Guide - Page 324
MEMO 322 - Ricoh Aficio GX e3350N | User Guide - Page 325
MEMO 323 - Ricoh Aficio GX e3350N | User Guide - Page 326
MEMO 324 EN GB EN US J017-6620B - Ricoh Aficio GX e3350N | User Guide - Page 327
Copyright © 2008,2009 - Ricoh Aficio GX e3350N | User Guide - Page 328
GX e2600/GX e3300N/GX e3350N User Guide EN GB EN US J017-6620B - Ricoh Aficio GX e3350N | User Guide - Page 329
GX e5550N User Guide 1 Read This First 2 Preparing for Printing 3 Printer Driver 4 Monitoring and Configuring the Printer 5 Using the Printer with a Macintosh 6 Maintaining 7 Troubleshooting 8 Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For - Ricoh Aficio GX e3350N | User Guide - Page 330
- Ricoh Aficio GX e3350N | User Guide - Page 331
Prohibition...9 Trademarks...9 Disclaimer...11 User's Notes...11 Manuals for This Printer...13 How to Read This Manual...15 Description for the Specified Model...15 Symbols...16 Installing User Guide...16 How to Use User Guide...17 Removing the User Guide...19 Guide to Components...20 Machine Body - Ricoh Aficio GX e3350N | User Guide - Page 332
the Software (Network Connection 60 Quick Install for Network...63 Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu 65 Interpreting the Configuration Page...65 Confirming the Connection Method...66 Installing the PCL or RPCS Raster Printer Driver - Ricoh Aficio GX e3350N | User Guide - Page 333
131 Hardware (for Macintosh)...131 Preparing for Printing (for Macintosh)...132 Installing the Printer Driver under Mac OS X 133 Installing the Printer Driver on a Macintosh 133 Specifying the Printer Settings on a Macintosh 134 Printer Properties Dialog Box on a Macintosh 137 Dialog Boxes for - Ricoh Aficio GX e3350N | User Guide - Page 334
a Macintosh 149 Displaying Mac Help...149 Maintaining (for Macintosh)...150 Troubleshooting (for Macintosh)...151 Updating the Printer Driver on a Macintosh 152 Checking the Version of the Printer Driver on a Macintosh 152 Uninstalling the Printer Driver from a Macintosh 152 Software on the CD - Ricoh Aficio GX e3350N | User Guide - Page 335
Cartridge...193 Handling Print Cartridges...195 Replacing an Ink Collector Unit...197 Cleaning...200 Cleaning the power Cable Plug...200 Moving...201 Moving a Short Distance...201 Moving a Long Distance...201 Disposing...203 When Not Using for a Long Period of Time 204 7. Troubleshooting Software - Ricoh Aficio GX e3350N | User Guide - Page 336
Are Not Satisfactory...241 Prints are Unsatisfactory...241 Colors Do Not Match the Displayed Image 243 Positions Do Not Match the Displayed Image 243 Other Problems...244 Checking the Consumables...246 If a Message Appears during Installation...247 Error & Status Messages on the Control Panel 248 - Ricoh Aficio GX e3350N | User Guide - Page 337
Used Cartridge...274 Ink Collector Unit Not Detected...275 Ink Collector Unit Almost Full...277 Ink Collector Unit Full...277 Used Ink Collector Unit...277 Out of Printable Temperature Range...278 Printer Error...278 Network Interface Error...279 Envelope Selector Position Mismatch...279 Maintenance - Ricoh Aficio GX e3350N | User Guide - Page 338
TCP/IP...315 JPEG LIBRARY...315 IPSTM print language emulations...315 Where to Inquire...316 Recommended Consumables...317 Option and Consumables...318 INDEX...319 8 - Ricoh Aficio GX e3350N | User Guide - Page 339
tells you about the product. Introduction This manual describes detailed instructions on the operation and notes about the use of this machine. To get maximum versatility from this machine, all operators are requested to read this manual carefully and follow the instructions. Please keep this - Ricoh Aficio GX e3350N | User Guide - Page 340
® 2000 Advanced Server • The product names of Windows XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition Microsoft® Windows® XP Media Center Edition Microsoft® Windows® XP Tablet PC Edition • The product names of Windows Vista are as follows: Microsoft - Ricoh Aficio GX e3350N | User Guide - Page 341
you use genuine print cartridges from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products. User's Notes • High temperatures inside the printer can cause a breakdown - Ricoh Aficio GX e3350N | User Guide - Page 342
Toothed rubber belt 2. Transparent black band 3. Ink tubes 4. Print head rail rod 5. Paper pressing board 6. Feed belt • Take care not to let paper clips and other foreign objects fall inside the printer. • After you install the print cartridge and switch the printer on for the first time, the print - Ricoh Aficio GX e3350N | User Guide - Page 343
almost full" message appears shortly before the ink collector unit is full. Although the printer remains usable until the unit is completely full, contact your sales or service representative 1 as early as possible (charge incurred). • Print cartridges should be used up before their expiry date - Ricoh Aficio GX e3350N | User Guide - Page 344
. User Guide (HTML) 1 This guide, which is on the CD-ROM, explains in detail how to use the printer. The guide explains how to make network and printer driver settings, and how to make and check printer settings using a Web browser and other utilities. The guide also contains troubleshooting - Ricoh Aficio GX e3350N | User Guide - Page 345
dealer. Depending on which country you are in, certain units may be optional. For details, please contact your local dealer. This printer supports the PCL and RPCS Raster printer drivers. Description for the Specified Model In this manual, the following items explain about the machine for the - Ricoh Aficio GX e3350N | User Guide - Page 346
instructions on resolving user errors. This symbol is located at the end of sections. It indicates where you can find further relevant information. [ ] Indicates the names of keys and buttons. Installing User Guide Follow the procedure below to install User Guide only. If you installed the software - Ricoh Aficio GX e3350N | User Guide - Page 347
"Installing the PCL or RPCS Raster Printer Driver (USB)". How to Use User Guide User Guide (on the provided CD-ROM) includes detailed information about this printer and a troubleshooting guide. Use one of the browsers below to display User Guide. • Windows: Microsoft Internet Explorer Version 4.01 - Ricoh Aficio GX e3350N | User Guide - Page 348
appears. Opening from the CD-ROM This section explains how to open User Guide from the supplied CD-ROM. 1. Start Windows, and insert the provided CD-ROM into the CD-ROM drive. After inserting the CD-ROM, the [Printer Drivers, Manuals, Utilities] dialog box appears. If it does not, double-click the - Ricoh Aficio GX e3350N | User Guide - Page 349
Read This Manual Opening from Printer Status Error Messages This section explains how to open User Guide when Printer Status error message is displayed. 1. The Status monitor displays an error message if a problem occurs. 1 2. Click [User Guide]. The browser opens, and then User Guide appears - Ricoh Aficio GX e3350N | User Guide - Page 350
1. Read This First Guide to Components The names and functions of parts of the printer body, control panel, and options are explained. 1 Machine Body This is a front view of the printer. 1 2 5 3 6 4 7 8 9 10 11 BUG102S 12 13 BUG103S 1. Top Cover Normally, keep this cover closed. If you - Ricoh Aficio GX e3350N | User Guide - Page 351
to install or replace an ink cartridge or the ink collector unit. 12. Paper Feed Wheel Use to wind out paper jammed around the guide board. 13. Left Cover Normally, keep this cover closed. Open this cover when you need to turn the paper feed wheel. Machine Rear This is a rear view of the printer - Ricoh Aficio GX e3350N | User Guide - Page 352
unit. Control Panel The illustrations in this manual show the the illustrated model. model. The model may differ slightly from 1 2 3 8 4 9 5 10 6 11 7 12 BUG106S 1. Display Displays current printer status and error messages. 2. Cartridge replacement indicator Each color corresponds - Ricoh Aficio GX e3350N | User Guide - Page 353
an ongoing print job. 7. Alert indicator Lights up whenever a printer error occurs. A red light indicates an error has occurred that makes printing impossible; blinks red to indicate a possible error during printing. If the red light is on, follow the instructions that appear on the display - Ricoh Aficio GX e3350N | User Guide - Page 354
1. Read This First • For details about the Key Repeat, see p.159 "Performing Maintenance using the Control Panel (Maintenance Menu)". 1 Adjusting the Angle of the Control Panel You can adjust the angle of the control panel for easier usage. Use the following procedure to adjust the angle of the - Ricoh Aficio GX e3350N | User Guide - Page 355
Panel This section explains how to change the default settings of the printer and provides information about the parameters included in each menu. For List/Test Print Menu Config. Page Color Demo Page Error Log PCL Config.Page Maintenance Menu Nozzle Check Head-cleaning Head-flushing 25 - Ricoh Aficio GX e3350N | User Guide - Page 356
) Dry-delay (Dup) Paper Feed Test De-condensation System Menu Prt. Err Report Auto Continue Sub Paper Size Energy Saver Notify by Email Memory Usage Unit of Measure Page Size Paper Type Preprinted Ppr Copies Duplex Blank Pg. Print 26 - Ricoh Aficio GX e3350N | User Guide - Page 357
.Prt. Density Color Mode Recycl.Ppr.Mode Env.Slctr.Alert Pg Recov. Error Ink C.U. Space Host Interface Menu I/O Timeout Network Setup USB Setting PCL Menu Menu Orientation Form Lines Font Source Font Number Point Size Font Pitch Symbol Set Courier Font Ext. A4 Width Making Printer Settings Using - Ricoh Aficio GX e3350N | User Guide - Page 358
Pages using the Control Panel (Counter Menu)" • p.94 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)" • p.65 "Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu)" • p.159 "Performing Maintenance using the Control Panel - Ricoh Aficio GX e3350N | User Guide - Page 359
Panel • p.178 "Specifying System Settings using the Control Panel (System Menu)" • p.73 "Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu)" • p.184 "Specifying PCL Settings using the Control Panel (PCL Menu)" 1 • p.187 "Selecting the Control - Ricoh Aficio GX e3350N | User Guide - Page 360
than A4 or letter size, pull the tray extension out. 2. Rear Unit The rear unit should be removed when a paper jam occurs in the paper feed unit. Up to two paper feed units can be attached. 1 2 BUG232S 1. Tray 2 When two paper feed units are attached, the upper tray is referred to as tray 2. 2. Tray - Ricoh Aficio GX e3350N | User Guide - Page 361
Multi Bypass Tray BY1000 Use this tray to feed in sheets manually. 2 1 3 BPR107S 1. Bypass tray Load paper here. 2. Bypass tray extension Pull this out according to the paper size. 3. Wheel Use this to wind out paper that - Ricoh Aficio GX e3350N | User Guide - Page 362
register where to start printing on paper loaded in the paper feed unit. • When you attach the bypass tray, take care not to trap the USB cable. BUG198S • When you detach and reattach the bypass tray, switch the printer off. • For details about registering where to start printing on paper loaded - Ricoh Aficio GX e3350N | User Guide - Page 363
section lists useful and recommended functions. Automatically selecting the tray for printing 1 See p.94 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Copy-guard of printed documents for preventing information leaks See p.101 "Printing". Notifying the - Ricoh Aficio GX e3350N | User Guide - Page 364
1. Read This First 1 34 - Ricoh Aficio GX e3350N | User Guide - Page 365
should be carefully chosen because environmental conditions greatly affect its performance. The area where the printer is to be placed • To avoid malfunctions, position the machine away from the following: • direct sunlight • flow of air from air conditioners or heaters • radios, - Ricoh Aficio GX e3350N | User Guide - Page 366
BPR173S • White area: Permissible Range • Blue area: Recommended Range • The diagram below shows the ideal clearance for loading paper, replacing print cartridges, and removing jammed paper BUG205S a. If you attach the bypass tray (option), provide additional clearance of 29 cm (11.5 inches). 36 - Ricoh Aficio GX e3350N | User Guide - Page 367
following specifications: • PC/AT-compatible computer with USB or network interface • Operating system: Windows 2000/ XP/Vista, Windows Server 2003/2008 • 80-100MB or more available hard disk space • To operate this printer, your computer must have at least the amount of memory necessary to run its - Ricoh Aficio GX e3350N | User Guide - Page 368
• Starter cartridge - Cyan • Starter cartridge - Magenta • Starter cartridge - Yellow • Starter cartridge - Black • Quick Installation Guide • Safety information • CD-ROM; User Guide is included on this. 1. Take off the protective covering. 2. Remove the plastic bag. 3. Lift the printer and move - Ricoh Aficio GX e3350N | User Guide - Page 369
connecting parts of the printer and paper feed unit, and then lower the printer onto the paper feed unit. BUG227S After attaching the paper feed unit, you must register where to start printing on paper loaded in the paper feed unit. • Align the paper feed unit and printer using their corners. • When - Ricoh Aficio GX e3350N | User Guide - Page 370
where to start printing on paper loaded in the paper feed unit. • For details about registering where to start printing on paper loaded in the paper feed unit, see p.170 "Registration". Installing the Print Cartridges • If ink comes into contact with your eyes, rinse immediately in running water - Ricoh Aficio GX e3350N | User Guide - Page 371
read how to do so. 2 BUG111S • Be sure to install the unused print cartridge that is supplied. Installing any other cartridge could result in incomplete ink filling and malfunction. 1. Remove the packaging from the print cartridges. Do not touch the ink supply ports or silicon substrates of print - Ricoh Aficio GX e3350N | User Guide - Page 372
. 5. Repeat steps 3 to 4 for all four cartridges. 6. Close the right front cover. BUG115S Plugging in the Power Cord and Turning the Power On Before connecting the printer to a computer, connect the printer's power cord and switch the printer on. • Only connect the machine to the power source - Ricoh Aficio GX e3350N | User Guide - Page 373
while the cartridge is being filled. Ink filling begins when the machine's power is switched on. Until the "Loading Ink..." message disappears from the control panel. 1. Remove the orange tape from around the power cord. 2 2. Plug the power cord fully into the printer - Ricoh Aficio GX e3350N | User Guide - Page 374
2. Preparing for Printing 4. Press the [Power] key. 2 BUG118S The printer starts feeding ink into its print-heads (taking approximately 10 minutes). Make sure the "Ready" message is displayed on the control panel. Do not switch off the power of the machine during this period. Make - Ricoh Aficio GX e3350N | User Guide - Page 375
slightly ( ), and then pull it out further ( ). 2 BUG183S Pull tray 1 completely out. Take care not to drop it. 2. While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size. BPR121S Beforehand, make sure to squeeze the front end paper - Ricoh Aficio GX e3350N | User Guide - Page 376
2. Preparing for Printing 4. Squeeze the front end paper guide, and then slide it to meet the edge of the paper. 2 BPR123S 5. Push tray 1 gently in until it stops. BUG125S Loading Paper Larger than A4/ - Ricoh Aficio GX e3350N | User Guide - Page 377
Setting Up the Hardware 1. Hold the Tray 1 grip, pull the tray halfway out, lift it slightly ( ), and then pull it out further ( ). 2 BUG183S Pull tray 1 completely out. Take care not to drop it. 2. Slide the tabs on both sides of the tray's interior to the unlocked position. BPR166S 3. Pull out - Ricoh Aficio GX e3350N | User Guide - Page 378
Printing 4. Slide the tabs back into place to lock the paper tray extension into position. 2 BPR168S 5. While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size. BPR169S Do not use the paper tray extension for A4 (Letter) size paper or smaller - Ricoh Aficio GX e3350N | User Guide - Page 379
paper guide, and then slide it to meet the edge of the paper. 2 BPR171S 8. Push tray 1 gently in until it stops. BUG174S 9. Pull out the output ramp extension. BUG175S Loading Paper into Tray 2/Tray 3 Follow the procedure below to load paper into tray 2/tray 3. You can load plain paper and inkjet - Ricoh Aficio GX e3350N | User Guide - Page 380
( ), and then pull it out further ( ). 2 BUG224S Pull tray 2/tray 3 completely out. Take care not to drop it. 2. While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size. BUG233S Beforehand, make sure to squeeze the front end paper - Ricoh Aficio GX e3350N | User Guide - Page 381
4. Push tray 2/tray 3 gently in until it stops. Setting Up the Hardware 2 BUG223S Loading Paper Larger than A4/Letter (Tray 2/Tray 3) Follow the procedure below to use the paper tray extension for paper larger than A4/Letter size, such as Legal size paper. 1. Hold the Tray 2/Tray 3 grip, pull the - Ricoh Aficio GX e3350N | User Guide - Page 382
BUG236S 4. Slide the tabs back into place to lock the paper tray extension into position. BUG237S 5. While squeezing the catch on the paper guide, slide the guide so it is positioned according to the paper size. BUG238S Do not use the paper tray extension for A4 (Letter) size paper or smaller paper - Ricoh Aficio GX e3350N | User Guide - Page 383
way. 2. Load paper in the bypass tray with the side to be printed on facing up. BUG126S Before loading narrow paper, position the side paper guides according to the paper size. 53 - Ricoh Aficio GX e3350N | User Guide - Page 384
the configuration page as a test print primes the print heads and allows you to check that the printer is functional. You can also use the configuration page to check the printer's configuration and system settings. • The configuration page is printed on A4 or Letter (8 1/2" × 11") size paper, so - Ricoh Aficio GX e3350N | User Guide - Page 385
via USB, proceed to p.56 "Connecting the Computer and Installing the Software (USB Connection)". 2 If you are connecting the printer to a network, proceed to p.60 "Connecting the Computer and Installing the Software (Network Connection)". • For details about printing a nozzle check test pattern - Ricoh Aficio GX e3350N | User Guide - Page 386
the Connection Method". • For details about the installing the printer driver only, see p.68 "Installing the PCL or RPCS Raster Printer Driver (USB)". Before Installing the Software (USB) Before installing the software, connect the printer to your computer using a USB cable. • Even if the - Ricoh Aficio GX e3350N | User Guide - Page 387
the Computer and Installing the Software (USB Connection) 3. Remove the seal on the USB slot located on the rear of the printer, and then insert the USB for USB Follow the procedure below to install the printer driver and User Guide. • Do not turn the printer on until you have read how to do - Ricoh Aficio GX e3350N | User Guide - Page 388
then click [Next >]. 6. Check again that the power of the printer is off, and then click [Next >]. Check that the dialog box below appears. If the [Software Installation] or [Windows can't verify the publisher of this driver software] dialog box appears, see "Notes on the Installation". 7. Make sure - Ricoh Aficio GX e3350N | User Guide - Page 389
Connecting the Computer and Installing the Software (USB Connection) 9. Check the installation result, and then click [Next >]. Install User Guide. 10. Click [Finish]. The printer driver and User Guide are now installed. If the message "Digital Signature Not Found" or the [Found New Hardware - Ricoh Aficio GX e3350N | User Guide - Page 390
about the installing the printer driver only, see p.76 "Installing the Drivers for Network Connection". Before Installing the Software (Network Connection) Connect the printer and computer via Ethernet cable. Then, on the printer's control panel, specify the printer's network settings according to - Ricoh Aficio GX e3350N | User Guide - Page 391
Software (Network Connection) 2 3 1 AKR136S 1. Indicator (green) Remains green as long as the machine is properly connected to the network via 100 BASE-TX cable. Unlit 2 if 10 BASE-T cable is connected. 2. Indicator (orange) Lights whenever the printer have connected the printer to a network, - Ricoh Aficio GX e3350N | User Guide - Page 392
2. Preparing for Printing 1. Press the [Power] key. 2 BUG118S 2. Press the [Menu] key. BUG127S The Menu screen appears on the display. 3. Press the [ ] or [ ] key to display the [Host Interface] menu, and then press the [#Enter] key. Menu: Host Interface 4. Press the [ ] or [ ] key to display [ - Ricoh Aficio GX e3350N | User Guide - Page 393
10. After you have made all the settings, press the [Online] key. The specified settings are set and the initial printer to install the printer driver, User Guide, and DeskTopBinder Software Installation], [Hardware Installation] or [Windows can't verify the publisher of this driver software - Ricoh Aficio GX e3350N | User Guide - Page 394
dialog box appears, see "Notes on the Installation". 6. Click [Finish]. The printer driver, User Guide, and DeskTopBinder - SmartDeviceMonitor for Client are now installed. • After inserting the CD-ROM, the [Printer Drivers, Manuals, Utilities] dialog box appears. If it does not, double-click the - Ricoh Aficio GX e3350N | User Guide - Page 395
print the current configuration of the printer. Color Demo Page You can print color samples. Error Log You can print error logs. PCL Config.Page You Information such as the printer's version, attached options, printer language name, and remaining amount of ink are printed in this area - Ricoh Aficio GX e3350N | User Guide - Page 396
• The printer driver for the 64-bit Windows is not included on the supplied CD-ROM. If your operating system is the 64-bit Windows, download the drivers from the Software Quick Install for USB • Printer driver • User Guide PCL/RPCS Raster Printer Drivers Printer driver User Guide User Guide - Ricoh Aficio GX e3350N | User Guide - Page 397
becomes ready for use. • With a network connection, you can use the Windows printer port to send print jobs to the printer directly (peer-to-peer transfer) or use the printer as a network printer and send print jobs to the printer from a client computer via a print server. 2 • p.77 "Using the - Ricoh Aficio GX e3350N | User Guide - Page 398
click the SETUP.EXE icon, or if an error occurs during installation, access the CD-ROM drive from [My Computer] or [Explorer], double-click the RDISETUP.EXE icon in the [DRIVERS] folder, and then install the printer driver by following the instructions that appear on the screen. 2. Select a language - Ricoh Aficio GX e3350N | User Guide - Page 399
] dialog box appears: • Click [Yes], [Continue Anyway] or [Install this driver software anyway] to continue the installation. • If the message prompting you to restart the computer appears, restart the computer. • Confirm the printer driver is correctly installed by checking that the [Power] key of - Ricoh Aficio GX e3350N | User Guide - Page 400
to set up a print server so that the printer can be shared by users. • Only administrators can make this setting. Log printer driver. 8. On the [Start] menu, click [Printers and Faxes]. 9. Click the icon of the printer, and then click [Sharing...] on the [File] menu. 10. Click [Share this printer - Ricoh Aficio GX e3350N | User Guide - Page 401
the print server is connected. 2 1. Start Windows, and then insert the "Printer Drivers, Manuals, Utilities" CD-ROM into the CD-ROM drive to a printer name. 8. Click [Port:< LPT1: >] under [Printer name:]. 9. Click [Add]. 10. Click [Network Printer]. 11. Click [OK]. 12. Select a shared printer. 13. - Ricoh Aficio GX e3350N | User Guide - Page 402
2. Preparing for Printing • If the message prompting you to restart the computer appears, restart the computer. 2 72 - Ricoh Aficio GX e3350N | User Guide - Page 403
printer off. To configure the printer's network settings, use "Network Setup" on the printer's control panel. I/O Timeout Specify how long the printer print job will be interrupted by a new job from another interface. • 10 seconds • 15 seconds • 20 seconds • 25 seconds • 60 seconds Default - Ricoh Aficio GX e3350N | User Guide - Page 404
Full D. • 100Mbps Half D. • 100Mbps Full D. Default: Auto Select USB Setting You can specify the settings related to communication when the computer and printer are connected via USB. Usually, you do not need to change these settings. After changing this setting, turn the machine off and then - Ricoh Aficio GX e3350N | User Guide - Page 405
Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu) Changing the Host Interface Menu This section gives an example of changing a setting in the Host Interface menu. 1. Press the [ - Ricoh Aficio GX e3350N | User Guide - Page 406
for Network Connection This section explains how to install the printer driver for a network printer and configure it according to the printer port. Using this Printer as the Windows Printing Port 2 Network connections can be established through Ethernet. Available ports are determined based - Ricoh Aficio GX e3350N | User Guide - Page 407
Installing the Drivers for Network Connection Windows 2000/XP/Vista Windows Server 2003/2008 Print Server 2 Windows 2000/XP/Vista Windows Server 2003/2008 BUG131S • p.81 "Using as the Windows Network Printer" Installing the PCL or RPCS Raster Printer Driver (Network) Using the SmartDeviceMonitor - Ricoh Aficio GX e3350N | User Guide - Page 408
If the message "Digital Signature Not Found" or the [Software Installation], [Hardware Installation] or [Windows can't verify the publisher of this driver software] dialog box appears: • Click [Yes], [Continue Anyway] or [Install this driver software anyway] to continue the installation. • To change - Ricoh Aficio GX e3350N | User Guide - Page 409
of the Administrators group. 1. Start Windows, and then insert the provided CD-ROM into the CD-ROM drive. Quit all applications currently running. 2. Select an interface language, and then click [OK]. 3. Click [PCL/RPCS Raster Printer Drivers]. 2 The software license agreement appears in the - Ricoh Aficio GX e3350N | User Guide - Page 410
of the Administrators group. 1. Start Windows, and then insert the provided CD-ROM into the CD-ROM drive. Quit all applications currently running. 2. Select an interface language, and then click [OK]. 3. Click [PCL/RPCS Raster Printer Drivers]. The software license agreement appears in the [ - Ricoh Aficio GX e3350N | User Guide - Page 411
not be used with the client. 1. Start Windows, and then insert the provided CD-ROM into the CD-ROM drive. Quit all applications currently running. 2. Select an interface language, and then click [OK]. 3. Click [PCL/RPCS Raster Printer Drivers]. The software license agreement appears in the [ - Ricoh Aficio GX e3350N | User Guide - Page 412
a print server in the [Browse for Printer] window. 11. Select the printer you want to use, and then click [OK]. 12. Check that the port of the selected printer is displayed in [Port:]. 13. Configure the user code as necessary. For an RPCS raster printer driver, a user code can be set after the - Ricoh Aficio GX e3350N | User Guide - Page 413
Windows The software 10. Click [Next >]. 11. Check the specified setting, and then click [Next >]. 12. Click [Complete]. If you are required to restart the computer after installing SmartDeviceMonitor for Client, restart the computer. • After inserting the CD-ROM, the [Printer Drivers, Manuals - Ricoh Aficio GX e3350N | User Guide - Page 414
paper This paper is normally used for copying and printing. Unlike inkjet plain paper or glossy paper, it is uncoated. • Inkjet plain paper This extra-white plain paper makes the printed colors appear more vivid. Since it does not have an ink-absorbent coating, you can write on it and use it for - Ricoh Aficio GX e3350N | User Guide - Page 415
Paper Glossy Paper Envelope Tray 2/Tray 3 Type Plain / Inkjet Plain Paper Size Paper capacity Letter (81/2" × 11") Legal (81/2" × 14") 81/2" × 51/2" Executive (71/4" × 101/2") 8" × 13" 2 81/2" × 13" 81/4" × 13" 16K Custom paper sizes - Ricoh Aficio GX e3350N | User Guide - Page 416
2. Preparing for Printing Type 2 Plain / Inkjet Plain Paper Glossy Paper Bypass Tray Unit Type Plain / Inkjet Plain Paper Plain / Inkjet Plain Paper 86 Size Legal (81/2" × 14") Executive (71/4" × 101/2") 8" × 13" 81/2" × 13" 81/4" × 13" 16K Paper capacity Custom paper sizes Vertical: 148.0 - 356 - Ricoh Aficio GX e3350N | User Guide - Page 417
C5 Envelope (162 × 229 mm) Maximum paper capacity: 10 sheets Maximum paper output capacity: 20 sheets DL Envelope Maximum paper output capacity: 20 sheets *1 Under the PCL driver, the available custom size is 139.7-355.9mm (5.50-14 . • Load only supported paper in the paper tray. • Load paper - Ricoh Aficio GX e3350N | User Guide - Page 418
2. Preparing for Printing • Load paper with the paper grain parallel to the feed direction. • Do not load paper of different types at the same time. • To load a different type of paper than that already loaded, first remove all currently loaded paper. • Do not stack paper over the limit mark. 2 - Ricoh Aficio GX e3350N | User Guide - Page 419
Paper Set paper according to the orientation of the print image, as follows. 2 BUG132S Compatible Paper Sizes for the Duplex Unit Type Plain / Inkjet Plain Paper Size A4 (210 × 297 mm) A5 (148 × 210 mm) A6 (105 × 148 mm) B5 JIS (182 × 257 mm) Letter (81/2" × 11") 81/2" × 51/2" - Ricoh Aficio GX e3350N | User Guide - Page 420
longer than others to dry. With duplex printing, the ink may smear or rub off. Using the printer driver, specify how long to wait for the prints to see the printer driver Help. Inkjet plain paper • When printing on inkjet plain paper, in the printer properties dialog box, click [Inkjet Plain Paper - Ricoh Aficio GX e3350N | User Guide - Page 421
priority]. • When using these sheets, see the instructions supplied with them. • Duplex printing is not supported. Envelopes • Up to 20 envelopes can be loaded , make sure printed sheets have fully dried. Otherwise, the ink may smudge. • The ink may smear depending on the type of image. If this - Ricoh Aficio GX e3350N | User Guide - Page 422
2. Preparing for Printing • absorbent • dry and conducive to static buildup • already printed on (such as the back of pre-printed paper) • pre-printed (unless specified) • heat sensitive/non-carbon 2 • too thick or thin • pre-stitched • glued or tacked • stapled or clipped together • dark - Ricoh Aficio GX e3350N | User Guide - Page 423
c b b d a a e a. Output Direction b. Printable Area c. 8 mm (0.4 inches) d. 38 mm (1.5 inches) e. 3 mm (0.2 inches) c d e BPR196S Paper 2 93 - Ricoh Aficio GX e3350N | User Guide - Page 424
you must specify the paper settings using "Paper Input Menu" on the printer's control panel. Tray Paper Size You can specify the size of the can be specified only if the optional bypass tray or the optional paper feed unit is attached. • If you select "Aut.Tray Select", the tray is automatically - Ricoh Aficio GX e3350N | User Guide - Page 425
Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu) 1. On the control panel, press the [Menu] key. 2 BUG127S 2. Press the [ ] or [ ] key to display [Paper Input], and then press - Ricoh Aficio GX e3350N | User Guide - Page 426
2. Preparing for Printing 2 96 - Ricoh Aficio GX e3350N | User Guide - Page 427
-tab This type is suitable for users who often need to change printer properties settings and print using a variety of settings. To change the default Custom Setting to Multi-tab, do the following: 1. Click the [Printer Configuration] tab. 2. In the [Window type] area, click [Multi-tab]. 3. Click - Ricoh Aficio GX e3350N | User Guide - Page 428
the [File] menu, click [Print...]. 2. In the Name list, select the name of this printer, and then click Properties (Windows XP/ Vista, Windows Server 2003/2008: Preferences). The printer properties dialog box (Windows XP/Vista, Windows Server 2003: the [Printing Preferences] dialog box) appears. 98 - Ricoh Aficio GX e3350N | User Guide - Page 429
. This procedure enables you to display the printer driver settings, specify which optional units are installed, and specify the size and type of paper loaded in the printer. Windows 2000/Vista 1. On the [Start] menu, point to [Settings] (Windows Vista: [Hardware and Sound] in [Control Panel - Ricoh Aficio GX e3350N | User Guide - Page 430
size and type for the tray. 8. Click [OK] to close the printer properties dialog box. 3 Windows XP, Windows Server 2003/2008 1. On the [Start] menu, click [Printers and Faxes]. The [Printers and Faxes] window appears. Under Windows Server 2003, on the [Start] menu, point to [Settings], and then - Ricoh Aficio GX e3350N | User Guide - Page 431
the paper trays. • Load paper with the print side face up in the optional bypass tray unit. 3 • When printing on both sides, content other than text is printed at lower density. • If ink smears appear and characters are not properly formed when printing white text on a black background, select - Ricoh Aficio GX e3350N | User Guide - Page 432
3. Printer Driver 5. Make print settings, and then click [OK]. • If you set [Paper type:] to [Glossy Paper] in the printer properties dialog box, be sure to remove each sheet as it is delivered to the output ramp. • You can load up to 20 envelopes. • p.97 "Two Types of Printer Properties Dialog - Ricoh Aficio GX e3350N | User Guide - Page 433
2. The document is copied to the machine that the Copy Data Security unit is installed. 3. The document is blanked by gray overprint. Printing a When selecting [Economy Color], [Unauthorized copy...] is not available. • When selecting [Use error diffusion] and [Whole printer driver Help. 103 - Ricoh Aficio GX e3350N | User Guide - Page 434
3. Printer Driver Canceling Printing Print jobs can be canceled from either a printer or computer. How to cancel print jobs the print job from the Status monitor or by pressing the [Job Reset] key of the printer. Canceling a print job in queue 3 Cancel the print job from the taskbar of the - Ricoh Aficio GX e3350N | User Guide - Page 435
Canceling Printing If you press the [Job Reset] key while the printer is receiving print data for a print job (the Data in lamp is cancel a print job in queue. 1. Double-click the icon of the printer on the taskbar. 2. Select the print job you want to cancel, and then click Cancel on the Document - Ricoh Aficio GX e3350N | User Guide - Page 436
to select the language used for the settings and messages displayed on the Printer Driver. 1. Open the printer properties dialog box. 2. Click [Printing Preferences]. 3. Click the [Printer Configuration] tab. 3 4. Click [Environment Settings...]. 5. In the [Language:] list, select the language - Ricoh Aficio GX e3350N | User Guide - Page 437
Selecting the Printer Driver Language BPR204S 5. In the language list (shown below), find the language you require. The languages in the list appear in the following order: • 1.Japanese • 2.English • 3.German • 4.French • 5.Italian • 6.Spanish • 7.Dutch • 8.Swedish • 9.Danish • 10.Norwegian • 11 - Ricoh Aficio GX e3350N | User Guide - Page 438
3. Printer Driver 3 108 - Ricoh Aficio GX e3350N | User Guide - Page 439
Using the Status monitor, you can check the print job status, error messages amount of remaining ink, and other printer status information. • p.191 "Replacing a Print Cartridge" • p.254 "Status Monitor Errors" 4 • p.104 "Canceling Printing from the Status Monitor" Receiving Notification of - Ricoh Aficio GX e3350N | User Guide - Page 440
to-peer printing • Send print jobs directly to the network printer without going through a print server. • Print using a substitute printer if there are too many jobs waiting on the specified printer, or if an error disables printing (Recovery Printing). • Allocate multiple print jobs to multiple - Ricoh Aficio GX e3350N | User Guide - Page 441
Management 4 access authentication". To make this possible, log on as a member of the Administrators or Power Users group. • p.70 "Sharing the Printer" Specifying the Print Server Follow the procedure below to make the settings on the print server. • To change the print server setting, you - Ricoh Aficio GX e3350N | User Guide - Page 442
message again]. 2. Right-click the SmartDeviceMonitor for Client icon, and then, in the pop-up menu, look for the printer you want to monitor. 3. If the printer you want to monitor does not appear, point to [Properties], and then click [Monitor Device Settings...]. The SmartDeviceMonitor for Client - Ricoh Aficio GX e3350N | User Guide - Page 443
monitor the status in more detail, right-click the SmartDeviceMonitor for Client icon, and then select the printer you want to monitor. 4. Click [Printer]. A dialog box displaying the printer status opens. 4 • For details about the items in the dialog box, see the SmartDeviceMonitor for Client - Ricoh Aficio GX e3350N | User Guide - Page 444
from Web browser, TCP/IP is required. After the printer is configured to use TCP/IP, operations from Web browser become available. Recommended Web browsers • Windows: Internet Explorer 6.0 or higher Firefox 1.0 or higher • Mac OS: Safari 2.0 or higher Firefox 2.0 or higher • If the - Ricoh Aficio GX e3350N | User Guide - Page 445
In the Web browser's address bar, enter "http://(printer's IP address)/" to access the printer. If a DNS or WINS server is in use and the printer's host name has been specified, you can enter the work area. To refresh the entire Web browser window, click [Refresh] on the Web browser tool bar. 115 - Ricoh Aficio GX e3350N | User Guide - Page 446
the settings. 5. Restore Factory Defaults Click to reset the printer. Checking the Printer Status You can check the printer status. 1. Launch the Web browser. 2. In the address bar, enter "http://(printer's IP address or host name)/". The printer's top page appears. 3. In the menu area, click the - Ricoh Aficio GX e3350N | User Guide - Page 447
the timing and status to notify. The following status can be notified: • The printer error has occurred. • The ink has run out. • The ink will run out soon. • The Ink Collector Unit must be replaced now. • The Ink Collector Unit must be replaced soon. • The paper has run out. • The paper has been - Ricoh Aficio GX e3350N | User Guide - Page 448
been loaded incorrectly. • The machine is out of its operational temperature range. Flowchart showing how to specify notification by e-mail Specify the printer setting. Specify the network interface setting (using the Web browser). To specify the network interface setting, use the Web browser. This - Ricoh Aficio GX e3350N | User Guide - Page 449
supported authentication protocols are: CRAM MD5, PLAIN, and LOGIN. If you set [SMTP Authentication Encryption] to [Auto], the printer Encryption] to [Off], the printer will try logging on using LOGIN can log on to an SMTP server supporting POP before SMTP. You can specify whether to use - Ricoh Aficio GX e3350N | User Guide - Page 450
(in milliseconds), you can specify how long the printer can wait for logging on to the SMTP server after 1-65535 (1-byte numeric characters) None 110 POP User Name 127 characters max. (1-byte None alphanumerics) (s)) 300 Auto E-mail Notification: Error Notification Group 1-3 Group to Notify - Ricoh Aficio GX e3350N | User Guide - Page 451
) (2-byte characters available) None Text 255 characters max. (1-byte None alphanumerics) (2-byte characters available) Destinations Destination 1-10 Name Functions E-mail Address Selectable value 19 characters max. (1-byte alphanumerics) (2-byte characters available) 127 characters max - Ricoh Aficio GX e3350N | User Guide - Page 452
4. Monitoring and Configuring the Printer Functions Selectable value Default Printer Error ON OFF OFF Cartridge Empty ON OFF OFF Cartridge Almost Empty ON OFF OFF Replace Ink Collector Unit ON OFF 4 OFF Ink Collector Unit Near Full ON OFF OFF No Paper ON OFF OFF Paper - Ricoh Aficio GX e3350N | User Guide - Page 453
Polish Czech Hungarian Russian English Subject 31 characters max. (1-byte alphanumerics) (2-byte characters available) None Destination Destination 1-10 Name Functions E-mail Address Selectable value 19 characters max. (1-byte alphanumerics) (2-byte characters available) 127 characters max - Ricoh Aficio GX e3350N | User Guide - Page 454
ON OFF Auto E-mail Notification: Error Notification Printer Error 4 Functions Notify when error Notify within Selectable value Occurs 0 5 10 15 20 25 30 (minutes) Cartridge Empty Functions Notify when error Notify within Selectable value Occurs Occurs & Fixed 0 5 10 15 20 25 30 (minutes - Ricoh Aficio GX e3350N | User Guide - Page 455
Cartridge Almost Empty Functions Notify when error Notify within Replace Ink Collector Unit Functions Notify when error Notify within Ink Collector Unit Near Full Functions Notify when error Notify within Selectable value Occurs Occurs & Fixed 10 20 30 (%) Selectable value Occurs 0 5 10 15 20 25 30 - Ricoh Aficio GX e3350N | User Guide - Page 456
4. Monitoring and Configuring the Printer No Paper Functions Notify when error Notify within 4 Paper Misfeed Functions Notify when error Notify within Paper Size Mismatch Functions Notify when error Notify within 126 Selectable value Occurs Occurs & Fixed 0 5 10 15 20 25 30 (minutes) Default - Ricoh Aficio GX e3350N | User Guide - Page 457
Using Web Browser Functions Selectable value 15 20 25 30 (minutes) Default Paper Type Mismatch Functions Selectable value Default Notify when error Occurs Occurs & Fixed Occurs 4 0 5 10 Notify within 15 5 20 25 30 (minutes) Paper Size and Type Mismatch Functions Notify when - Ricoh Aficio GX e3350N | User Guide - Page 458
4. Monitoring and Configuring the Printer Cover Open Functions Notify when error Notify within 4 Selectable value Occurs Occurs & Fixed 0 5 10 15 20 25 30 (minutes) Unit/Cartridge Not Set Functions Notify when error Notify within Selectable value Occurs Occurs & Fixed 0 5 10 15 20 25 30 (minutes - Ricoh Aficio GX e3350N | User Guide - Page 459
"Settings", you can view help on the things you can do through the Web browser. 1. Launch the Web browser. 2. In the address bar, enter "http://(printer's IP address or host name)/". 3. Click . Help on the things you can do through the Web browser appears. 129 - Ricoh Aficio GX e3350N | User Guide - Page 460
(SNMP) agent for UDP. Using the SNMP manager, you can obtain printer data. The default community name is "public". Using this community name, you can obtain MIB data. Supporting MIB (SNMP v1/v2c) • MIB-II • PrinterMIB • HostResourceMIB 4 • RicohPrivateMIB • PrinterPortMonitorMIB 130 - Ricoh Aficio GX e3350N | User Guide - Page 461
) • PowerPC-Based Macintosh: Mac OS X 10.3 or later • Intel-Based Macintosh: Mac OS X 10.4.5 or later • The operating environment for the printer driver depends on the application in use. • OS X Server is not supported. • Printing with USB 2.0 is supported under Mac OS X 10.3.3 and later versions - Ricoh Aficio GX e3350N | User Guide - Page 462
to print from a Macintosh computer, see the following sections: Checking the printer status and settings using the printer's control panel See p.65 "Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu)" Specifying the interface and network settings - Ricoh Aficio GX e3350N | User Guide - Page 463
install the printer driver, you must log on as administrator. For details, consult the administrator of the Macintosh in question. 1. Start Macintosh, and insert the provided CD-ROM into the CD-ROM drive. 2. In the [RPCS_R] folder in the [Mac OS X 10.5 or later] folder, double-click the product name - Ricoh Aficio GX e3350N | User Guide - Page 464
you want to use in [Printer List]. You can specify usable printers with this registration. Using the Printer via a USB Connection from a Macintosh • Connect the printer to the USB port and switch it on in advance. • Printing with USB 2.0 is supported under Mac OS X 10.3.3 and later versions. 1. On - Ricoh Aficio GX e3350N | User Guide - Page 465
of the Mac OS X. To display the driver screens properly, delete the printer once from the list of printers. • To make fine adjustments to print quality, set [Adjust Color Density...] before using the printer. • For details about setting [Adjust Color Density...], see the printer driver Help. Using - Ricoh Aficio GX e3350N | User Guide - Page 466
field, enter the IP address of the printer you want to use. 6. Select [Select a driver to use...] in the [Print Using] field, and then select a printer in the list. 5 Under Mac OS X 10.3.x - 10.4.x, select [RICOH] in the [Printer Using] field, and then select a printer in the [Model Name] list - Ricoh Aficio GX e3350N | User Guide - Page 467
you can open the [Maintenance Utility] from the [Printer Setup Utility]. • The way of opening the printer settings differs depending on the application. For details, see the manual provided with the application. • Under Mac OS X 10.3.x - 10.4.x, the [Copies & Pages] setting appears under the name - Ricoh Aficio GX e3350N | User Guide - Page 468
middle-right of the dialog box, switch from [the name of the application in use] to [Paper Feed]. Under Mac OS X 10.3.x - 10.4.x, if you open the printer driver settings from an application, the previously specified settings appear. Change the settings as required, and then print. • Depending on - Ricoh Aficio GX e3350N | User Guide - Page 469
Properties Dialog Box on a Macintosh The [Printer List] appears. 2. From the [Print & Fax], select the printer you want to use, and then click [Open Print Queue...]. If you want to use a network printer, select it according to its name of the printer. 3. On the [Print & Fax] toolbar, click [Utility - Ricoh Aficio GX e3350N | User Guide - Page 470
to share the printer, see Mac Help. • For details about displaying the printer driver settings, see p.137 "Displaying the Printer Driver Settings Dialog Boxes on a Macintosh". • For details about specifying the printer driver settings, see p.133 "Installing the Printer Driver under Mac OS X". • For - Ricoh Aficio GX e3350N | User Guide - Page 471
envelope selector to " ". • Squeeze the paper guide release, and then slide the paper guides into position according to the envelope size. 5 quality from the [Resolution:] pop-up menu. Under Mac OS X 10.3.x - 10.4.x, select the color mode from the [Color Mode:] pop-up menu, and then select the paper - Ricoh Aficio GX e3350N | User Guide - Page 472
selector to " ". If you select [Inkjet Plain Paper], the machine will print on click [OK]. • Under Mac OS X 10.3.x - 10.4.x, the [Copies & Pages] printer driver Help. • For details about specifying a time for ink drying, see the printer driver guide into position according to the paper size. 142 - Ricoh Aficio GX e3350N | User Guide - Page 473
]. • To use tray 2/tray 3, click the [Driver] tab in the [Printer Info] dialog box, and then select the [Tray 2]/[Tray 3] from the Printer Info] dialog box, display the [Print & Fax], double-click the printer from the printer list, and then click [Info] on the toolbar. • Under Mac OS X 10.3.x - 10 - Ricoh Aficio GX e3350N | User Guide - Page 474
the [Driver] tab in the [Printer Info] dialog box, and then select the [Bypass Tray Unit] check box. To display the [Printer Info] dialog box, display the [Print & Fax], double-click the printer from the printer list, and then click [Info] on the toolbar. • Under Mac OS X 10.3.x - 10.4.x, to use - Ricoh Aficio GX e3350N | User Guide - Page 475
Macintosh Canceling Printing Using the [Job Reset] Key of the Printer (for Macintosh) You can cancel a print job while it print jobs in queue will be canceled. If you press the [Job Reset] key while the printer is receiving print data for a print job (the Data in lamp is blinking), that print job - Ricoh Aficio GX e3350N | User Guide - Page 476
Macintosh) For details about using a Macintosh to obtain a list of the printer's settings, the printer's status, or similar printer information, see the following section: Checking the printer's status or changing the printer's network settings using a Web browser See p.114 "Using Web Browser" 5 146 - Ricoh Aficio GX e3350N | User Guide - Page 477
on a Macintosh Using the Status Monitor, you can display the amount of ink left and other printer status details on the computer. You can also check any errors that occur in the print job queue window. The print job queue window opens automatically when you execute a print command. Using the Status - Ricoh Aficio GX e3350N | User Guide - Page 478
5. Using the Printer with a Macintosh • For details about displaying the [Print & Fax], see p.138 "Displaying the Print dialog on a Macintosh". 5 148 - Ricoh Aficio GX e3350N | User Guide - Page 479
Use the following procedure to open the printer driver Help and Mac Help under Mac OS X. Displaying Help from the Print Mac Help, click [Home], and then select [RICOH RPCS Raster Help]. The Help screen appears. Under Mac OS X 10.3.x - 10.4.x, start Help Viewer from Mac Help, and then select [RICOH - Ricoh Aficio GX e3350N | User Guide - Page 480
See p.106 "Selecting the Printer Driver Language" 5 Restricting printer functions See p.189 "Restricting Printer Functions" Replacing a print cartridge See p.191 "Replacing a Print Cartridge" Replacing an ink collector unit See p.197 "Replacing an Ink Collector Unit" Cleaning See p.200 - Ricoh Aficio GX e3350N | User Guide - Page 481
(for Macintosh) Troubleshooting (for Macintosh) Printing will not start See p.213 "Printing results are not satisfactory See p.241 "Print Results Are Not Satisfactory" Error & status messages on the control panel See p.248 "Error & Status Messages on the Control Panel" 5 • If the custom - Ricoh Aficio GX e3350N | User Guide - Page 482
to check the version of the current printer driver. 1. Display the [Print & Fax]. Under Mac OS X 10.3.x - 10.4.x, Display the [Printer List]. 2. Select the printer you want to use from the printer list, and then click [Info] on the toolbar. Under Mac OS X 10.3.x - 10.4.x, click [Show Info] on the - Ricoh Aficio GX e3350N | User Guide - Page 483
in the [RPCS_R] folder in the [Mac OS X 10.3 or later] folder. 5 The confirmation screen appears. 7. Click [OK]. A dialog box for entering the user name and password opens. If you click [Cancel], the installation dialog box closes and the printer driver is not uninstalled. 8. Enter the administrator - Ricoh Aficio GX e3350N | User Guide - Page 484
the files on the CD-ROM. File Name product name_Mac_OS_X RPCS Raster Printer Driver for Macintosh • PowerPC-Based Macintosh: Mac OS X 10.3 or later 5 • Intel-Based Macintosh: Mac OS X 10.4.5 or later Manuals (HTML files) RPCS Raster Printer Drivers for Macintosh This section gives the file - Ricoh Aficio GX e3350N | User Guide - Page 485
Software on the CD-ROM for Macintosh • For details about using the printer driver, see the printer driver Help. Manuals (HTML files) for Macintosh This section gives the location of the manuals. File Location The manuals are in the following folders on the supplied CD-ROM. MANUAL_HTML\LIST 5 155 - Ricoh Aficio GX e3350N | User Guide - Page 486
5. Using the Printer with a Macintosh 5 156 - Ricoh Aficio GX e3350N | User Guide - Page 487
counter shows the total number of pages printed in Economy Color. Print You can print out the printer's page counts, including the number of duplex-printed pages. "Total Mono+Economy Color" combines "Total Mono Color" and "Total Economy Color". • Black and white files are counted as black and - Ricoh Aficio GX e3350N | User Guide - Page 488
[ ] or [ ] to display [Show Counter], and then press the [#Enter] key. 6 Menu: Show Counter 4. Press [ ] or [ ], and then check the [Color], [Black], and [EconClr] on the display. Color: 12345678 Black: 12345678 EconClr: 12345678 5. Press the [Online] key. The operating screen appears. 158 - Ricoh Aficio GX e3350N | User Guide - Page 489
Maintenance menu, you can specify printer maintenance settings for adjusting settings if certain colors are not printed or are printed faintly. Head cleaning consumes ink. Head- key repeat function allows you to specify setting values in units of ten or scroll the display quickly by pressing and - Ricoh Aficio GX e3350N | User Guide - Page 490
duplex-printed sheet to dry. • Off • 1 sec 6 • 2 sec • 5 sec • 10 sec • 15 sec • 20 sec Default: Off Paper Feed Test You can eject a sheet of anything on it. De-condensation To remove moisture from inside the printer, you can eject three sheets of paper without printing anything on them - Ricoh Aficio GX e3350N | User Guide - Page 491
1. Press the [Menu] key. Performing Maintenance using the Control Panel (Maintenance Menu) BUG127S 2. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 3. Press the [ ] or [ ] key to display [Nozzle Check], and then press the [#Enter] key. - Ricoh Aficio GX e3350N | User Guide - Page 492
Follow the procedure below to perform a normal print-head cleaning. Perform a head cleaning when a particular color cannot be printed or print images are blurred. Head cleaning consumes ink. When the Print cartridge is empty, replace it instead of performing a print-head cleaning. After a Print - Ricoh Aficio GX e3350N | User Guide - Page 493
the [ ] or [ ] key to display [Head-cleaning], and then press the [#Enter] key. Maintenance: Head-cleaning 5. Press the [ ] or [ ] key to select a color, and then press the [#Enter] key. Head-cleaning: All Heads 11 2233 44 BUG217S 1. Head 1 (Yellow/Magenta) 2. Head 2 (Black) 6 3. Head 3 (Cyan - Ricoh Aficio GX e3350N | User Guide - Page 494
6. Maintaining 1. Press the [ ] key. BUG191S The following message appears: Press # to clean heads 2. Press the [#Enter] key. 6 BUG161S Head cleaning starts. 1. Hold the [Form Feed] key down for 3 seconds. 164 BUG143S Head cleaning starts. - Ricoh Aficio GX e3350N | User Guide - Page 495
more ink than a normal head cleaning does, perform this when the problem persists after performing a normal head cleaning. When the Print cartridge is empty key. Maintenance: Head-flushing 5. Press the [ ] or [ ] key to select a color, and then press the [#Enter] key. Head-flushing: All Heads 165 - Ricoh Aficio GX e3350N | User Guide - Page 496
appears. Head Position Follow the procedure below to print a test pattern and adjust the print-head positions if vertical lines are printed unaligned or printed colors look blurred. 1. Slide the envelope selector to the forward position. 166 BUG137S - Ricoh Aficio GX e3350N | User Guide - Page 497
2. Press the [Menu] key. Performing Maintenance using the Control Panel (Maintenance Menu) BUG127S 3. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 4. Press the [ ] or [ ] key to display [Head Position], and then press the [#Enter] key. - Ricoh Aficio GX e3350N | User Guide - Page 498
press the [#Enter] key. 9. Press the [ ] or [ ] key to select a resolution from step 5, and then press the [#Enter] key. Adjustment: High Speed 10. Press the [ ] or [ ] key to select a line, and then press the [#Enter] key. 6 Adjustment: 1.A 11. Enter the optimal adjustment values from step - Ricoh Aficio GX e3350N | User Guide - Page 499
Performing Maintenance using the Control Panel (Maintenance Menu) 1. Slide the envelope selector to the forward position. 2. Press the [Menu] key. BUG137S 6 BUG127S 3. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 4. Press the [ ] or [ ] key - Ricoh Aficio GX e3350N | User Guide - Page 500
6. Maintaining -14 -6 0 -2 0 +2 +2 +6 +14 +6 BPR214S When horizontal lines beside the lightest gray square are broken, select the optimal adjustment value by referring to the lines broken in the opposite direction. When the "+2" square is the lightest gray square and the "+6" horizontal - Ricoh Aficio GX e3350N | User Guide - Page 501
Performing Maintenance using the Control Panel (Maintenance Menu) 1. Slide the envelope selector to the forward position. 2. Press the [Menu] key. BUG137S 6 BUG127S 3. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 4. Press the [ ] or [ ] key - Ricoh Aficio GX e3350N | User Guide - Page 502
start position is printed. 8. Check the optimal adjustment values on the printed test pattern. 9. Fold the test pattern sheet in half lengthwise. BPR197S 10. The optimal adjustment value is the difference between the single vertical line and the cross's vertical line that you can see when the - Ricoh Aficio GX e3350N | User Guide - Page 503
Performing Maintenance using the Control Panel (Maintenance Menu) 14. Press the [ ] or [ ] key to select a paper type, and then press the [#Enter] key. Adjustment: *Plain Paper 15. Press the [ ] or [ ] key to enter the adjustment values (-4.0 to +4.0) in the [Read Direction] from step 7, and then - Ricoh Aficio GX e3350N | User Guide - Page 504
6. Maintaining 2. Press the [ ] or [ ] key to display [Maintenance], and then press the [#Enter] key. Menu: Maintenance 3. Press the [ ] or [ ] key to display [Date/Time], and then press the [#Enter] key. Maintenance: Date/Time 4. Press the [ ] or [ ] key to display [Date Setting], and then press - Ricoh Aficio GX e3350N | User Guide - Page 505
then press the [#Enter] key. Date/Time: Time Setting 5. Press the [ ] or [ ] key to set the time, and then press the [#Enter] key. Time Setting: 10:31:25 6 Time Setting: 10:31:25 AM 6. Press the [Online] key. The initial screen appears. Time Zone Setting 1. Press the [Menu] key. BUG127S 175 - Ricoh Aficio GX e3350N | User Guide - Page 506
6 The initial screen appears. De-condensation If the "ERR (993) Power Off On / Call Service if error reoccurs" message appears, there might be condensation inside the printer. You can dry the printer's interior by performing the de-condensation procedure. 1. Press the [Menu] key. BUG127S 2. Press - Ricoh Aficio GX e3350N | User Guide - Page 507
not reappear, the printer's interior has fully dried. If the error persists, switch the printer off, leave it for an hour, and switch it back on. If this does not 6 solve the problem, contact your sales or service representative. • If the paper is smeared with ink after being ejected, contact - Ricoh Aficio GX e3350N | User Guide - Page 508
user. The changed condition holds even if the printer is turned off. Prt. Err Report Select this to have an error report printed when a printer or memory error paper if the printer is not equipped with a paper tray that can feed Letter (8 1/2×11) paper specified on the printer driver, and vice - Ricoh Aficio GX e3350N | User Guide - Page 509
printer error has occurred to a particular email address. After changing this setting, turn the printer can specify the priority assigned to the printer's memory space. • Font Priority Select due to insufficient memory. Default: Frame Priority Unit of Measure You can switch the measurement - Ricoh Aficio GX e3350N | User Guide - Page 510
can select the default paper type. • Plain Paper • Inkjet Plain Paper 6 • Glossy Paper • Inkjet Postcard • Postcard • Envelope • Thick Paper Default: Plain Paper of pages to print is specified by the printer driver. • 1-999 Duplex Specify whether or not to print on both sides of a sheet - Ricoh Aficio GX e3350N | User Guide - Page 511
. • Always Printing is always done unidirectionally, regardless of the envelope selector position. Default: Env.Selector:On Density You can adjust the density of the printing color. • Light • Standard • Dark : Default: Standard : Default: Dark 181 - Ricoh Aficio GX e3350N | User Guide - Page 512
, the printer ignores the error and continues printing. Default: Display Alert Pg Recov. Error You can specify whether or not Page Recovery Error is reported. • Display • Do not Display Default: Display Ink C.U. Space You can check the remaining capacity of the ink collector unit. Changing - Ricoh Aficio GX e3350N | User Guide - Page 513
1. Press the [Menu] key. Specifying System Settings using the Control Panel (System Menu) BUG127S 2. Press [ ] or [ ] key to display [System], and then press the [#Enter] key. Menu: System 3. Press [ ] or [ ] key to display [Energy Saver], and then press the [#Enter] key. System: Energy Saver 6 - Ricoh Aficio GX e3350N | User Guide - Page 514
. Font Number You can specify the ID of the default font you want to use. • 0 to 63 (Internal) • 1 to n (Download) The value of "n" is the number of fonts downloaded to the printer RAM. Point Size You can specify the point size you want to use for the default font between 4 and 999.75 - Ricoh Aficio GX e3350N | User Guide - Page 515
Specifying PCL Settings using the Control Panel (PCL Menu) Default: 10.00 pitch This setting is effective only for fixed-space fonts. Symbol • 300 × 150 dpi Default: 600 × 300 dpi Black Printing You can select the black printing. • Use 4 Colors • Driver Setting Default: Driver Setting 185 - Ricoh Aficio GX e3350N | User Guide - Page 516
6. Maintaining Changing the PCL Menu This section explains setting the symbol set mode as an example of how to change a PCL menu setting. 1. Press the [Menu] key. BUG127S 2. Press [ ] or [ ] key to display [PCL Menu], and then press the [#Enter] key. 6 Menu: PCL Menu 3. Press [ ] or [ ] key to - Ricoh Aficio GX e3350N | User Guide - Page 517
select the language, and then press the [#Enter] key. Language: *English The message "Power Off On to Change Setting" appears. 4. Switch the printer off and back on. BUG118S Use the following procedure to change the language setting. 1. Press the [Online] key. The initial screen appears. 2. Press - Ricoh Aficio GX e3350N | User Guide - Page 518
press the [#Enter] key. The Language setting appears. 4. In the language list (shown below), find the language you require. On the printer's control panel, the names of the available languages appear in English. Language List Language Name Displayed on Control Panel (English) Language Japanese - Ricoh Aficio GX e3350N | User Guide - Page 519
Functions This section explains how to lock keys on the printer's control panel to prevent general users from changing settings and performing certain functions. By locking certain control panel keys, you can prevent users other than the administrator from doing the following: • Pressing the [Menu - Ricoh Aficio GX e3350N | User Guide - Page 520
6. Maintaining 2. Simultaneously hold the [ ], [Escape], and [#Enter] keys down for 3 seconds, and then [#Enter] key. The following message appears: Press # to unlock 3. Press the [#Enter] key. The following message appears: Panel Unlocked The initial screen appears. 6 190 - Ricoh Aficio GX e3350N | User Guide - Page 521
below to replace a Print cartridge. Checking the Remaining Ink Follow the procedure below to check when to replace Print cartridges using the Status monitor or the cartridge replacement indicators. Checking the cartridge replacement indicators of the printer control panel 6 BPR201S The illustration - Ricoh Aficio GX e3350N | User Guide - Page 522
The illustration above indicates the cyan ink has completely run out. A red background in the image indicates that printing is not possible. Check which color of cartridge 6 needs to be replaced, and then replace it. From left to right, the cartridge replacement indicators display the status of - Ricoh Aficio GX e3350N | User Guide - Page 523
able to detect the amount of ink that is remaining in the cartridges. For details about handling the print cartridges, see p.195 "Handling Print Cartridges". Replacing a Print Cartridge Follow the procedure below to replace an empty Print cartridge. Clear any errors, such as when there is a paper - Ricoh Aficio GX e3350N | User Guide - Page 524
area ( ) of the right front cover, open the cover ( ). BUG113S 3. Take out the empty cartridges. When doing this, be sure to hold the printer firmly so that it does not move. 6 BUG140S 4. Check the cartridges' orientation, and then install them gently. Install in the following order from the left - Ricoh Aficio GX e3350N | User Guide - Page 525
the first time, install the Print cartridges supplied with the printer. • As soon as you install the supplied print cartridges, the printer begins feeding ink to the print heads. Be sure not to reinstall used print cartridges. Using Print cartridges • Print cartridges should be used up before their - Ricoh Aficio GX e3350N | User Guide - Page 526
is black and white or [Black and White] is selected in the printer properties dialog box, all ink colors will still be used. • Printing stops if one of the print cartridges becomes empty. If a cartridge containing a color ink such as cyan, yellow, or magenta becomes empty, you cannot print, even - Ricoh Aficio GX e3350N | User Guide - Page 527
is not, ink will leak inside the printer. Replace the ink collector unit when the following message appears on the control panel: The following message appears when the ink collector unit is full. Ink Collector Unit is Full Replace Ink Collector Unit 1. Remove the ink collector unit' packaging. 197 - Ricoh Aficio GX e3350N | User Guide - Page 528
cover, open the cover ( ). BUG113S 3. Wait at least five seconds, and then remove the full ink collector unit from the printer. 6 BUG185S When pulling the unit out, keep the unit level and press on the area marked "Push". 4. Put the Ink collector unit in the supplied plastic bag. 198 BPR186S - Ricoh Aficio GX e3350N | User Guide - Page 529
5. Insert the new ink collector unit. Replacing an Ink Collector Unit BUG187S 6. Slide the ink collector unit carefully into the printer, until you hear it click. 6 7. Close the right front cover. BUG194S 199 - Ricoh Aficio GX e3350N | User Guide - Page 530
regularly to maintain the condition of the printer. • To avoid hazardous electric shock, do not remove any covers or screws other than those specified in this manual. When the machine needs to be checked, adjusted, or repaired, contact your service representative. • Do not take apart or attempt - Ricoh Aficio GX e3350N | User Guide - Page 531
). • Careless handling and over exertion when lifting can result in breakage and/or injury. • Be sure to keep the printer level. If it is unduly tilted, ink will leak from the ink collector. 1. Turn the power off, disconnect the USB cable, or ethernet cable, and then unplug the power cord from the - Ricoh Aficio GX e3350N | User Guide - Page 532
changing office or residence. Disconnect all cables, place the printer in the box it was in when purchased, and transport in a level manner. Contact sales or service representative for details. • The inside of the printer may become dirty if the printer is not level when transported. • When you move - Ricoh Aficio GX e3350N | User Guide - Page 533
Disposing Disposing Consult with an authorized dealer to dispose of the printer. When disposing of the printer yourself, be sure to comply with local disposal regulations. 6 203 - Ricoh Aficio GX e3350N | User Guide - Page 534
, and then print the nozzle check pattern. If the problem persists, switch the printer off and leave it for at least eight hours. This should unclog the print heads. 6 • After head cleaning is performed multiple times, clogged ink will dissolve over time, and normal printing may become possible - Ricoh Aficio GX e3350N | User Guide - Page 535
Installed This section explains how to troubleshoot software installation problems under different environments. Confirming Installation Check whether the software has been installed. Checking icons Checking the software Checking ports When the printer driver is properly installed, the icon of - Ricoh Aficio GX e3350N | User Guide - Page 536
for USB" again. An error occurs during software installation. If an error occurs because the printer is detected as an unidentified device, follow the instructions under "The USB connection does not work". If this does not solve the problem, do the following: First reboot Windows. Then, on the - Ricoh Aficio GX e3350N | User Guide - Page 537
installed in the computer is newer than that on the CD-ROM, you cannot use "Quick Install" to install the printer driver. Install the printer driver, and then create the port. Printer Driver Cannot Be Installed This section explains how to troubleshoot printer driver installation problems. 207 - Ricoh Aficio GX e3350N | User Guide - Page 538
]. Double-click the RDISETUP.EXE icon, and then install the printer driver by following the instructions that appear on the screen. • An error occurs if the path to the location of the stored data is too long. To install a printer driver downloaded from a Website or copied from a CD-ROM, save the - Ricoh Aficio GX e3350N | User Guide - Page 539
panel to switch the printer to the on-line mode. A printer error has occurred. Use the control panel to check if a printer error has occurred. If it has, correct the error, and then perform the print again. If you cannot solve the problem, contact sales or service representative. • If the Status - Ricoh Aficio GX e3350N | User Guide - Page 540
to the operating environment. • To reinstall the software, restart Windows. • When reinstalling the software, see p.66 "Confirming the Connection Method". Uninstalling the Printer Driver To update the printer driver, uninstall the old printer driver before installing the new one. 7 • The Status - Ricoh Aficio GX e3350N | User Guide - Page 541
then deselect the [Hide extension for known file types] check box. 9. Click [OK]. 10. On the [Start] menu, click [Search]. 11. Click the [All files and printer driver Help. • For details about updating the printer driver, contact your sales or service representative. 7 Deleting Devices If Windows - Ricoh Aficio GX e3350N | User Guide - Page 542
7. Troubleshooting 4. Click [System]. 5. Click the [Hardware] tab. 6. Click [Device Manager]. 7. Right-click [USB Printing Support] or [Product Name], and then click [Uninstall]. A confirmation message appears. 8. Click [OK]. 9. Click [Close]. 7 212 - Ricoh Aficio GX e3350N | User Guide - Page 543
. The printer may be receiving data or replenishing its ink. Wait momentarily for the blinking [Power] key to stop and stay lit. An error message is displayed on the Status monitor. Click [User Guide...] to display the page corresponding to the error where you can check how to solve the problem in - Ricoh Aficio GX e3350N | User Guide - Page 544
to close all resident programs also. • Check the printer properties settings. In the [Change User Settings] dialog box, on the [Misc.] tab, select the [Change data processing] check box. • Check whether the latest printer driver is being used. If the printer driver being used is not the latest one - Ricoh Aficio GX e3350N | User Guide - Page 545
into place. See p.20 "Guide to Components". BUG142S Push the PUSH area on both sides of the guide board until it firmly closes. Printing densely colored images on both sides. • When printing images containing areas of solid color that consume a lot of ink, we recommend singlesided printing. 215 - Ricoh Aficio GX e3350N | User Guide - Page 546
is jammed in the duplex unit. The duplex unit is properly locked into position. but not locked. Attach the duplex unit properly. For details, see p.271 "Duplex Unit Not Detected". 7 • If an error is displayed on the Status monitor, follow the instructions to solve the problem. See p.254 "Status - Ricoh Aficio GX e3350N | User Guide - Page 547
error appears in the Status monitor, remove the paper from the location indicated. If you cannot locate paper jams or jammed paper cannot be removed easily, you can check the condition of paper from the top of the printer. this is the case, pull Tray 1 out and remove the jammed paper manually. 217 - Ricoh Aficio GX e3350N | User Guide - Page 548
Multi Bypass Tray (optional)" • p.227 "Removing Paper Jammed under the Top Cover" • p.230 "Removing Paper Jammed around the Guide Board" • p.234 "Removing Paper Jammed in the Duplex Unit" • p.237 "If You Cannot Remove Jammed Paper" Removing Paper Jammed in Tray 1 Follow the procedure below to remove - Ricoh Aficio GX e3350N | User Guide - Page 549
2. Open the output ramp. Paper Jam 3. Remove jammed paper. BUG184S 7 BUG146S If you cannot remove the jammed paper or it is difficult to remove, the paper may be jammed inside the printer. Examine the paper carefully and remove. 4. Close the output ramp. BUG202S 219 - Ricoh Aficio GX e3350N | User Guide - Page 550
Tray (optional)" 7 • p.227 "Removing Paper Jammed under the Top Cover" • p.230 "Removing Paper Jammed around the Guide Board" • p.234 "Removing Paper Jammed in the Duplex Unit" • p.237 "If You Cannot Remove Jammed Paper" Removing Paper Jammed in Tray 2/Tray 3 (optional) Follow the procedure - Ricoh Aficio GX e3350N | User Guide - Page 551
Pull tray 2/tray 3 completely out. Take care not to drop it. 2. Remove jammed paper. Paper Jam BUG226S 3. Push tray 2/tray 3 gently in until it stops. 4. Press the [Form Feed] key. BUG223S BUG143S Printing starts. Blank paper may be delivered after printing resumes. • p.215 "Paper Is Not Fed or - Ricoh Aficio GX e3350N | User Guide - Page 552
Troubleshooting • p.222 "Removing Paper Jammed in the Rear Unit (optional)" • p.223 "Removing Paper Jammed in the Multi Bypass Tray (optional)" • p.227 "Removing Paper Jammed under the Top Cover" • p.230 "Removing Paper Jammed around the Guide Board" • p.234 "Removing Paper Jammed in the Duplex Unit - Ricoh Aficio GX e3350N | User Guide - Page 553
Bypass Tray (optional)" • p.227 "Removing Paper Jammed under the Top Cover" • p.230 "Removing Paper Jammed around the Guide Board" 7 • p.234 "Removing Paper Jammed in the Duplex Unit" • p.237 "If You Cannot Remove Jammed Paper" Removing Paper Jammed in the Multi Bypass Tray (optional) Follow - Ricoh Aficio GX e3350N | User Guide - Page 554
7. Troubleshooting 1. Remove any paper in the bypass tray. 2. Remove jammed paper. BUG148S 7 BUG149S 3. Load paper in the bypass tray with the side to be printed on facing up. BUG126S If it is difficult to remove jammed paper, follow the procedure below to remove it. 224 - Ricoh Aficio GX e3350N | User Guide - Page 555
1. Remove any paper in the bypass tray. Paper Jam BUG148S 2. Push the bypass tray extension in. 3. Detach the bypass tray. 7 BUG108S 4. Remove the jammed paper from the rear of the printer. BUG188S 225 - Ricoh Aficio GX e3350N | User Guide - Page 556
7. Troubleshooting 5. Reattach the bypass tray. BUG109S 6. Pull the bypass tray extension out. 7. Load paper in the bypass tray with the side to be printed on facing - Ricoh Aficio GX e3350N | User Guide - Page 557
Paper Jammed around the Guide Board" • p.234 "Removing Paper Jammed in the Duplex Unit" • p.237 "If You Cannot Remove Jammed Paper" Removing Paper Jammed under the Top Cover Follow the procedure below to remove paper jammed under the top cover. • If the printer's ink tube is preventing access - Ricoh Aficio GX e3350N | User Guide - Page 558
7. Troubleshooting BUG145S If turning the paper wheel does not remove the jammed paper, use the following procedure to remove it: 1. Open the top cover. 7 BUG178S 2. Open - Ricoh Aficio GX e3350N | User Guide - Page 559
3. Remove the jammed paper through the top cover opening. Paper Jam BUG180S If the carriage has stopped halfway, move it to either end. 4. Close the left cover. 7 5. Close the top cover. BUG181S BUG182S Printing starts. After completing this procedure, print the nozzle check test pattern to - Ricoh Aficio GX e3350N | User Guide - Page 560
7. Troubleshooting • Align the paper and reload it in guide board. • If the bypass tray is attached to the printer, switch the printer off and detach the duplex unit. 1. Pressing the catches on both side of the duplex unit, remove the unit. Detach the duplex unit completely so you can see the guide - Ricoh Aficio GX e3350N | User Guide - Page 561
Paper Jam BUG150S 2. Unlock the guide board by moving the tabs on both sides toward the middle, and then open the guide board. 7 BUG151S 3. Open the left cover. BUG152S 231 - Ricoh Aficio GX e3350N | User Guide - Page 562
7. Troubleshooting 4. Turn the paper feed wheel to release paper from the feed belt. BUG153S Release paper from the feed belt to make it removable. 5. Insert your finger between the paper and the feed belt, and then remove the paper slowly. 7 BUG154S Do not touch the feed belt. 6. Close the guide - Ricoh Aficio GX e3350N | User Guide - Page 563
• p.218 "Removing Paper Jammed in Tray 1" • p.220 "Removing Paper Jammed in Tray 2/Tray 3 (optional)" • p.222 "Removing Paper Jammed in the Rear Unit (optional)" • p.223 "Removing Paper Jammed in the Multi Bypass Tray (optional)" • p.227 "Removing Paper Jammed under the Top Cover" • p.234 "Removing - Ricoh Aficio GX e3350N | User Guide - Page 564
7. Troubleshooting Removing Paper Jammed in the Duplex Unit Follow the procedure below to remove paper jammed in the duplex unit. • Make sure the duplex unit is attached properly. • If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. You can feed the - Ricoh Aficio GX e3350N | User Guide - Page 565
2. Remove jammed paper. Paper Jam 3. Close the duplex unit cover. BUG158S 7 BUG159S If the bypass tray has been detached, be sure to switch the power off before paper, follow the procedure below to remove it. 1. Pressing the catches on both side of the duplex unit, remove the unit. BUG150S 235 - Ricoh Aficio GX e3350N | User Guide - Page 566
Troubleshooting 2. Remove the jammed paper from the rear of the printer. BUG160S 3. Without pressing the catches on its sides, push the duplex unit Tray 2/Tray 3 (optional)" • p.222 "Removing Paper Jammed in the Rear Unit (optional)" • p.223 "Removing Paper Jammed in the Multi Bypass Tray (optional - Ricoh Aficio GX e3350N | User Guide - Page 567
remove by the usual methods. • If the bypass tray and duplex unit are attached to the printer, switch the printer off and detach the duplex unit. • Do not touch the feed belt, the transparent black band, print head rail rod, ink tubes, paper pressing board, or the toothed rubber belt. Also, take - Ricoh Aficio GX e3350N | User Guide - Page 568
7. Troubleshooting 2. Open the left cover, and then turn the paper feed wheel. Turn the wheel while looking for the jammed paper through the top cover opening. BUG179S 3. Remove the jammed paper through the top cover opening or back of the printer. 7 BUG180S BUG154S Before removing jammed paper from - Ricoh Aficio GX e3350N | User Guide - Page 569
4. Close the left cover. Paper Jam 5. Close the top cover. BUG181S 7 Printing starts. BUG182S • Align the paper and reload it in the paper tray. Loading paper over the limit line in the tray may result in a paper jam. BPR122S • p.218 "Removing Paper Jammed in Tray 1" • p.220 "Removing Paper - Ricoh Aficio GX e3350N | User Guide - Page 570
Troubleshooting • p.222 "Removing Paper Jammed in the Rear Unit (optional)" • p.223 "Removing Paper Jammed in the Multi Bypass Tray (optional)" • p.227 "Removing Paper Jammed under the Top Cover" • p.230 "Removing Paper Jammed around the Guide Board" • p.234 "Removing Paper Jammed in the Duplex Unit - Ricoh Aficio GX e3350N | User Guide - Page 571
printer driver settings for problems. If no problems are apparent, check the print cartridge or other consumables. Prints are Unsatisfactory This section explains how to troubleshoot the printer when printing is uneven (due to the wrong amount of ink use the printer for 5 to 10 minutes, print the - Ricoh Aficio GX e3350N | User Guide - Page 572
problem with the printer's location? Make sure that the printer is level. Place the printer that the paper type setting of the printer driver matches the type of paper loaded. inkjet plain paper. If you print on the wrong side, the quality of the printing may be lower and the inside of the printer - Ricoh Aficio GX e3350N | User Guide - Page 573
of ink may not be able to be regulated. Print the nozzle check test pattern and clean the print-heads as necessary. See p.160 "Nozzle Check", p.162 "Headcleaning". Was printing done in black and white? Check the color setting of the application and the color print setting of the printer driver - Ricoh Aficio GX e3350N | User Guide - Page 574
eliminate certain problems by changing the printer driver settings as described below: Cannot print certain data properly when using a certain application, or cannot print image data properly. • In the [Print Quality] area, select [Quality priority], and then print. • In the [Change User Settings - Ricoh Aficio GX e3350N | User Guide - Page 575
], deselect the [Use error diffusion] check box. • On the [Printer Configuration] tab, set [Spool format:] to [RAW] or [EMF]. • On the [Printer Configuration] tab, select the [Increase bold with font size] check box. • In the [Print Quality-User settings] dialog box, on the [Color Settings] tab - Ricoh Aficio GX e3350N | User Guide - Page 576
priority], and then print. Checking the Consumables If you cannot find anything wrong with the printer or printer driver, check the consumables. Is an old Print cartridge being used? Print cartridges should be used up before their expiry date, preferably within six months of being removed from - Ricoh Aficio GX e3350N | User Guide - Page 577
If a Message Appears during Installation If a Message Appears during Installation Message number 58 or 34 indicates the printer driver cannot be installed using Auto Run. Uninstall and then reinstall the printer driver. 7 247 - Ricoh Aficio GX e3350N | User Guide - Page 578
the [Job Reset] key. See p.282 "Cannot Recover Error Page". 7 Cannot use High Temp. / Power Off On The temperature is abnormally high. Switch the printer off and then on. If the message reappears, contact your service representative. See p.278 "Out of Printable Temperature Range". Cannot - Ricoh Aficio GX e3350N | User Guide - Page 579
board is open. Close the guide board. Hardware Problem Ethernet Board An error in the Ethernet port (ethernet board) network function has occurred. See p.279 "Network Interface Error". Ink Collector is not set / Set the Ink Collector Unit The ink collector unit has not been installed correctly - Ricoh Aficio GX e3350N | User Guide - Page 580
7. Troubleshooting See p.197 "Replacing an Ink Collector Unit". Ink depleted The ink has run out. Change the indicated print cartridge. See p.191 "Replacing a Print Cartridge". Left Cover is open / Close the Left Cover The left cover is open. Close the left cover. See p.267 "Cover Open". Load - Ricoh Aficio GX e3350N | User Guide - Page 581
Error & Status Messages on the Control Panel Paper Misfeed / Press Form Feed The printer failed to feed paper from the specified paper )". See p.222 "Removing Paper Jammed in the Rear Unit (optional)". Prepare new Ink Collector Unit The ink collector unit is almost full. Make sure you have a new - Ricoh Aficio GX e3350N | User Guide - Page 582
7. Troubleshooting If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the control panel. To prevent job delay due to a full ink collector unit, always - Ricoh Aficio GX e3350N | User Guide - Page 583
change... The printer is changing its settings. Wait a moment. Temp. alert Please wait... The printer is too hot or cold at start-up. Wait until "Ready" appears on the control panel. Waiting... Wait a moment. • If this does not eliminate the problem, contact your service representative. 7 253 - Ricoh Aficio GX e3350N | User Guide - Page 584
Troubleshooting Status Monitor Errors If an error occurs with the printer, Status Monitor displays an error message. Click [User Guide...] to display the page corresponding to the error where you can check how to solve the problem in more detail. Depending on the "Auto Continue" and "Env.Slctr.Alert - Ricoh Aficio GX e3350N | User Guide - Page 585
by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed. 1. Press the [Form Feed] key. Status Monitor Errors BUG143S 2. Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: 7 A4 (210 x 297) Print: Tray 1 ?: Plain Paper - Ricoh Aficio GX e3350N | User Guide - Page 586
7. Troubleshooting 1. Press the [Job Reset] key. BUG134S 2. Press the [#Enter] key. 7 BUG161S 3. Press the [#Enter] key. No Paper/Tray Not Detected (Tray 2/Tray 3) Tray 2/Tray 3 is - Ricoh Aficio GX e3350N | User Guide - Page 587
1. Press the [Form Feed] key. Status Monitor Errors BUG143S 2. Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?: Plain Paper 7 Printing starts. BUG161S Canceling the Print Job Cancel the print job. 257 - Ricoh Aficio GX e3350N | User Guide - Page 588
7. Troubleshooting 1. Press the [Job Reset] key. BUG134S 2. Press the [#Enter] key. 7 BUG161S 3. Press the [#Enter] key. No Paper/Tray Not Detected (Bypass Tray) There is no - Ricoh Aficio GX e3350N | User Guide - Page 589
2. Press the [#Enter] key. Printing starts. BUG161S • To load paper, see p.44 "Loading Paper". Canceling the Print Job Cancel the print job. 1. Press the [Job Reset] key. BUG134S 2. Press the [#Enter] key. BUG161S Status Monitor Errors 7 259 - Ricoh Aficio GX e3350N | User Guide - Page 590
7. Troubleshooting 3. Press the [#Enter] key. Paper Size Mismatch/Paper Type • Cancel the print job. • To change the paper settings, see p.94 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Printing by Form Feed Press the [Form Feed] key, select the tray, and - Ricoh Aficio GX e3350N | User Guide - Page 591
Status Monitor Errors BUG161S Canceling the Print Job Cancel the print job. 1. Press the [Job Reset] key. 7 BUG134S 2. Press the [#Enter] key. BUG161S 3. Press the [#Enter] key. Paper - Ricoh Aficio GX e3350N | User Guide - Page 592
7. Troubleshooting • Change the paper settings. • Print by Form Feed (Change the tray). • Cancel the print job. • To change the paper settings, see p.94 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Printing by Form Feed Press the [Form Feed] key, select the - Ricoh Aficio GX e3350N | User Guide - Page 593
the Print Job Cancel the print job. 1. Press the [Job Reset] key. Status Monitor Errors BUG134S 2. Press the [#Enter] key. 7 BUG161S 3. Press the [#Enter] key. Paper • To change the paper settings, see p.94 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". 263 - Ricoh Aficio GX e3350N | User Guide - Page 594
7. Troubleshooting Printing by Form Feed Press the [Form Feed] key, select the tray, and then print by Form Feed. 1. Press the [Form Feed] key. BUG143S 2. Press [ ] - Ricoh Aficio GX e3350N | User Guide - Page 595
1. Press the [Job Reset] key. Status Monitor Errors BUG134S 2. Press the [#Enter] key. 7 BUG161S the print job. • To change the paper settings, see p.94 "Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)". Printing by Form Feed Press the [Form Feed] key, select the - Ricoh Aficio GX e3350N | User Guide - Page 596
7. Troubleshooting 1. Press the [Form Feed] key. BUG143S 2. Press [ ] or [ ] key to select a paper tray, and then press the [#Enter] key. Print: Tray 1 ?: A4 (210 x 297) Print: Tray 1 ?: Plain Paper 7 BUG161S Canceling the Print Job Cancel the print job. 266 - Ricoh Aficio GX e3350N | User Guide - Page 597
1. Press the [Job Reset] key. Status Monitor Errors BUG134S 2. Press the [#Enter] key. 7 BUG161S 3. Press the [#Enter] key. Cover Open A cover is open. Make sure all covers are fully closed. If the cover - Ricoh Aficio GX e3350N | User Guide - Page 598
7. Troubleshooting 1. Close the cover. Top cover Left cover BUG182S 7 Duplex unit cover BUG156S BUG159S If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. Check that the duplex unit is correctly attached and the duplex unit cover is closed. • There - Ricoh Aficio GX e3350N | User Guide - Page 599
Status Monitor Errors BUG142S • p.31 "Detaching and Reattaching the Multi Bypass Tray" • p.20 "Guide to Components" Cover Open / Print Cartridge(s) Not Detected The right front cover is open. Close the right front cover. Alternatively, the print cartridges are not installed or are installed - Ricoh Aficio GX e3350N | User Guide - Page 600
7. Troubleshooting If the print cartridges are not installed or are installed incorrectly: 1. While pressing the recessed area ( ) of the right front cover, open the cover ( ). 2. Push in the cartridge. BUG113S 7 3. Close the right front cover. BUG141S BUG115S • If the error persists, remove - Ricoh Aficio GX e3350N | User Guide - Page 601
Status Monitor Errors Duplex Unit Not Detected The duplex unit is not attached correctly. Follow the procedure below to attach the duplex unit correctly. • If the bypass tray is attached to the printer, switch the printer off and detach the bypass tray. 1. Without pressing the catches on its sides, - Ricoh Aficio GX e3350N | User Guide - Page 602
7. Troubleshooting Cartridge Almost Empty One of the print cartridges is almost empty. Check which color print cartridge will soon have to be replaced, and then have a new cartridge handy. Checking ink colors • Checking using the Status monitor 7 The illustration above indicates the cyan print - Ricoh Aficio GX e3350N | User Guide - Page 603
, the printer will send the ink in the print cartridge to the printer. During this, the ink in the print cartridge may run out. • p.109 "Using the Status Monitor" Cartridge Empty The ink is completely depleted. Printing cannot be performed. Replace the Print cartridge. Checking ink colors • Checking - Ricoh Aficio GX e3350N | User Guide - Page 604
7. Troubleshooting Checking the cartridge replacement indicators of the printer control panel BPR201S The illustration above indicates the control panel is indicating that the cyan Print cartridge has completely run out. • From left to right, the cartridge replacement indicators display the status - Ricoh Aficio GX e3350N | User Guide - Page 605
used up before their expiry date, preferably within six months of being removed from their packaging. • p.191 "Replacing a Print Cartridge" • p.109 "Using the Status Monitor" Ink Collector Unit Not Detected The ink collector unit is not attached correctly. Follow the procedure below to attach the - Ricoh Aficio GX e3350N | User Guide - Page 606
7. Troubleshooting 1. While pressing the recessed area ( ) of the right front cover, open the cover ( ). BUG113S 2. Attach the ink collector unit by pushing it in until it clicks. Take care not to spill the ink. Remove the ink collector unit only when necessary. 7 3. Close the right front cover. - Ricoh Aficio GX e3350N | User Guide - Page 607
Monitor Errors Ink Collector Unit Almost Full The ink collector unit is almost full. Have a new ink collector unit handy. Checking using the printer's control panel Prepare new Ink Collector Unit • If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert - Ricoh Aficio GX e3350N | User Guide - Page 608
7. Troubleshooting Out of Printable Temperature Range Follow the procedure below to relocate the printer when the temperature inside the printer is inappropriate, extremely high or low, for printing. 1. Turn the printer off. BUG118S 2. Place the printer in a 10 to 32°C (50 to 89.6°F) environment. - Ricoh Aficio GX e3350N | User Guide - Page 609
to room temperature and the power is turned back on, contact your sales or service representative. Network Interface Error An error in the Ethernet port network function has occurred. Do the following: 1. Turn the printer off. BUG118S 2. Turn the printer on. If the message reappears, contact your - Ricoh Aficio GX e3350N | User Guide - Page 610
7. Troubleshooting Check the position of the envelope selector 1. For envelopes, set the lever to the rear position the forward position . ; for everything else, set the lever to BUG137S Check the printer driver settings 1. In the application, open the printer properties dialog box. 2. Click - Ricoh Aficio GX e3350N | User Guide - Page 611
1. Press the [Form Feed] key. BUG143S 2. Press the [#Enter] key. BUG161S Canceling the Print Job Cancel the print job. 1. Press the [Job Reset] key. BUG134S Status Monitor Errors 7 281 - Ricoh Aficio GX e3350N | User Guide - Page 612
7. Troubleshooting 2. Press the [#Enter] key. BUG161S 3. Press the [#Enter] key. Maintenance Failed Head cleaning or head flushing has failed. The error is cleared when the following occur: • The printer receives another print job 7 • Press the [#Enter] key Cannot Recover Error Page When - Ricoh Aficio GX e3350N | User Guide - Page 613
1. Press the [Form Feed] key. BUG143S 2. Press the [#Enter] key. BUG161S Canceling the Print Job Cancel the print job. 1. Press the [Job Reset] key. BUG134S Status Monitor Errors 7 283 - Ricoh Aficio GX e3350N | User Guide - Page 614
7. Troubleshooting 2. Press the [#Enter] key. BUG161S 3. Press the [#Enter] key. 7 284 - Ricoh Aficio GX e3350N | User Guide - Page 615
Firmware To update the printer and network interface board firmware, download the latest firmware from the website and installing it. • To check the current firmware version, print the system configuration page from the [List/Test Print] menu. • p.65 "Checking the Printer Status and Settings using - Ricoh Aficio GX e3350N | User Guide - Page 616
8. Appendix Checking the Current Printer Driver Version Follow the procedure below to check the version of the printer driver currently installed. 1. Open the printer properties dialog box. 2. Click the [Setup] tab. 3. Click [About]. The [About] dialog box appears. 4. Check the version. 5. Click [OK - Ricoh Aficio GX e3350N | User Guide - Page 617
Raster Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 PCL 5c Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 PCL 6 Printer Driver for Windows 2000/XP/Vista and Windows Server 2003/2008 SmartDeviceMonitor for Client ICM Color Profiles for Printer Manuals - Ricoh Aficio GX e3350N | User Guide - Page 618
Systems Windows 2000/XP/Vista or Windows Server 2003/2008 • Display Resolution Minimum SVGA 800 × 600 pixels • "xxxx" in the file location will be the name of the printer driver's supported language. • The printer drivers do not support clustering technology under Windows 2000 and Windows Server - Ricoh Aficio GX e3350N | User Guide - Page 619
Software on the CD-ROM • Under Windows 2000/XP/Vista, and Windows Server 2003/2008, you can print over a peer-topeer TCP/IP network. • You can monitor the printer for Client Port". Manuals (HTML files) This section gives the location of the manuals. File Location The manuals are in the following - Ricoh Aficio GX e3350N | User Guide - Page 620
can be used in a DHCP environment. In a WINS server environment, the printer name can simultaneously be registered with a WINS server. • Supported DHCP server operating systems are: Windows 2000 Server, Windows Server 2003, Windows Server 2008, and UNIX standard. • The IP address acquired from DHCP - Ricoh Aficio GX e3350N | User Guide - Page 621
Interference If another electronic device is placed next to the printer, each will influence the other negatively. In the case the following: • Move the television or radio as far as possible from the printer. • Change the position of the antenna of the television or radio. • Use a different wall - Ricoh Aficio GX e3350N | User Guide - Page 622
) Paper sizes (Duplex Unit) Standard paper size: A4 , A5 (71/4" × 101/2") , 16K Paper type , A6 , B5 JIS , Letter (81/2" × 11") , 51/2" × 81/2" , Executive Plain paper Recycled paper Color paper Inkjet plain paper Glossy paper (Duplex printing is not supported.) Envelope (Duplex printing - Ricoh Aficio GX e3350N | User Guide - Page 623
5-80% RH External dimensions (W × D × H) 509 × 485 × 263 mm (20.0 × 19.1 × 10.4 inches) (W × D × H) 509 × 707 × 450 mm (20.0 × 27.8 × 17.7 inches) (when fully equipped) Weight Approximately 15.5 kg (34.2 lb.) (printer body with consumables) Approximately 29.9 kg (65.9 lb.) (when fully equipped - Ricoh Aficio GX e3350N | User Guide - Page 624
Printing Standby Interface USB 2.0 high speed Ethernet (10BASE-T, 100BASE-TX) 8 Printer language RPCS Raster, PCL Main unit only Quality priority : 62.7 dB(A) or less Speed priority : 66 mm (4.14-8.50 inch) (Horizontal) Paper type Plain paper Recycled paper Color paper Inkjet plain paper 294 - Ricoh Aficio GX e3350N | User Guide - Page 625
× 55-216 mm (2.17-8.50 inch) (Horizontal) Paper type Plain paper Recycled paper Color paper 8 Inkjet plain paper Glossy paper Envelope Thick Paper weight 52-255 g/m2 (14.0-68.0 lb.) Paper capacity 100 • Under the PCL driver, the available custom size is 139.7-355.9 mm (5.50-14.01 inch - Ricoh Aficio GX e3350N | User Guide - Page 626
list the functions available under Mac OS X and their Windows printer driver equivalents. Paper source tray Windows Mac OS X Tray 1 Tray 1 Tray 2 Tray 2 Tray 3 Tray 3 Bypass Tray Bypass Tray Auto Tray Select Auto Tray Select Paper type Windows Plain 8 Inkjet Plain Paper Glossy Paper - Ricoh Aficio GX e3350N | User Guide - Page 627
17" Reply-paid Postcard Executive 8" × 13" 81/2" × 13" 81/4" × 13" 8K 16K Com10 Env. Monarch Env. C6 Env. C5 Env. List of Printer Driver Functions (Windows/Macintosh) Mac OS X A4 A5 A6 B5 JIS B6 JIS Letter (US Letter) Legal (US Legal) 51/2" × 81/2" Reply-paid Postcard Executive F/GL Foolscap Folio - Ricoh Aficio GX e3350N | User Guide - Page 628
OS X DL Env. (DL Envelope) Custom Paper Size The sizes shown in the brackets ( ) for Mac OS X are the sizes shown on the printer driver. Printout paper size Windows Mac OS X A4 A4 A5 A5 A6 A6 B5 JIS B5 JIS B6 JIS B6 JIS Letter Letter (US Letter) Legal Legal (US Legal) 51/2" × 81 - Ricoh Aficio GX e3350N | User Guide - Page 629
List of Printer Driver Functions (Windows/Macintosh) Windows Custom Size Mac OS X Custom Size The sizes shown in the brackets ( ) for Mac OS X are the sizes shown on the printer driver. Original orientation Windows Mac OS X Portrait Portrait (This function is provided by the operating system - Ricoh Aficio GX e3350N | User Guide - Page 630
Speed priority High speed Registering frequently used settings Windows 8 Available Print quality (User settings) Windows High quality Quality priority Speed priority High speed Dithering Windows Automatic Photographic 300 Mac OS X Mac OS X Available (Rendered as PDF, PostScript, This function - Ricoh Aficio GX e3350N | User Guide - Page 631
+ K for images only Color balance Windows Available Brightness Windows -50 50 List of Printer Driver Functions (Windows/Macintosh) Mac OS X Text Use error diffusion Mac OS X Available Mac OS X Off Presentation Photographic Text 8 Mac OS X Unavailable Mac OS X Unavailable Mac OS X Unavailable 301 - Ricoh Aficio GX e3350N | User Guide - Page 632
50 Saturation Windows -50 50 Color balance: Cyan Windows -50 50 Color balance: Magenta Windows -50 50 Color balance: Yellow Windows 8 -50 50 Use ICM Windows Available Use ICM: ICM method Windows By host system By printer driver Use ICM: ICM intent Windows Graphics (Saturation) 302 Mac OS - Ricoh Aficio GX e3350N | User Guide - Page 633
into CMYK, then print in designated color only 8 Windows Mac OS X Available Unavailable Fit to paper size Windows Available Mac OS X Available (This function is provided by the operating system.) (for version 10.4 and later) Scale Windows Available Mac OS X Available (This function is - Ricoh Aficio GX e3350N | User Guide - Page 634
8. Appendix Directional Magnification Windows Available Mac OS X Unavailable Layout Windows Mac OS X 2 pages per sheet (2-up) (left right) (Top Bottom) 2 pages per sheet (2-up) (left right) (Top Bottom) (This function is provided by the operating system.) 2 - Ricoh Aficio GX e3350N | User Guide - Page 635
List of Printer Driver Functions (Windows/Macintosh) Windows Mac OS X - 6 pages per sheet (6-up) (In columns starting on the right) (This function is provided by the operating system.) 9 pages per sheet (9-up) (In rows - Ricoh Aficio GX e3350N | User Guide - Page 636
1 page into 2 sheets 1 page into 4 sheets 1 page into 9 sheets Duplex Windows Available 8 Adjust Image Position: Direction Windows Left Right Top Adjust Image Position: Top/Left margin Windows 0 - 50mm Create margin Windows Available Mac OS X Single Thin Line (This function is provided by the - Ricoh Aficio GX e3350N | User Guide - Page 637
List of Printer Driver Functions (Windows/Macintosh) Booklet Windows Booklet 1 -Open to left Booklet 1 -Open to right Booklet 2 -Open to left Booklet 2 -Open to right Mac OS X Unavailable Specifying the long edge of custom-size paper Windows Mac OS X Available Available (This function is - Ricoh Aficio GX e3350N | User Guide - Page 638
Watermarks: Bitmap Windows Available Mac OS X Unavailable Overlay Windows Available Mac OS X Unavailable Header/Footer Windows Available Mac OS X Unavailable Economy Color Windows Available Mac OS X Available Sheet-dry print delay in duplex Windows 8 Available Mac OS X Available - Ricoh Aficio GX e3350N | User Guide - Page 639
List of Printer Driver Functions (Windows/Macintosh) Use preprinted/prepunched paper Windows Available Mac OS X Unavailable Measurement Unit Windows Available Mac OS X Available (This function is provided by the operating system.) Uni-directional printing only Windows Available Mac OS X - Ricoh Aficio GX e3350N | User Guide - Page 640
8. Appendix Windows Standard Dark Environment Settings Windows Available Printable area Windows Regular Enlarged Maximum 8 Mac OS X Mac OS X Unavailable Mac OS X Unavailable 310 - Ricoh Aficio GX e3350N | User Guide - Page 641
(hereinafter "expat 1.95.2"), is subject to the following conditions: The product manufacturer provides warranty and support to the software of the product including expat 1.95.2 and the product manufacturer allows the initial developer of expat 1.95.2 to be free from these obligations. Copyright - Ricoh Aficio GX e3350N | User Guide - Page 642
software. NetBSD Copyright Notice of NetBSD For all users to use this product: This product contains NetBSD operating system: For the most part, the software (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) - Ricoh Aficio GX e3350N | User Guide - Page 643
G. Demetriou for the NetBSD Project. • This product includes software developed by Paul Kranenburg. • This product includes software developed by Adam Glass. • This product includes software developed by Jonathan Stone. • This product includes software developed by Jonathan Stone for the NetBSD - Ricoh Aficio GX e3350N | User Guide - Page 644
Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson ([email protected])" THIS SOFTWARE TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS - Ricoh Aficio GX e3350N | User Guide - Page 645
the GNU Public Licence.] TCP/IP Elmic System's KASAGO TCP/IP is installed for TCP/IP of this product. Copyright© Elmic Wescom, Inc. 2005 JPEG LIBRARY • The software installed on this product is based in part on the work of the Independent JPEG Group. IPSTM print language emulations Copyright© 1987 - Ricoh Aficio GX e3350N | User Guide - Page 646
8. Appendix Where to Inquire For inquiries, contact your sales or service representative. 8 316 - Ricoh Aficio GX e3350N | User Guide - Page 647
Recommended Consumables Recommended Consumables Consumables recommended for this printer are listed. Purchase necessary consumables before your supply runs out. For information about consumables, contact your sales or service representative. • Print cartridges • Ink Collector Unit 8 317 - Ricoh Aficio GX e3350N | User Guide - Page 648
Option and Consumables The following options can be used with the printer: • Paper Feed Unit TK1110 This unit feeds paper in bulk. • Multi Bypass Tray BY1000 You can also feed paper from the bypass tray. • For information about options and consumables, contact your service representative. 8 318 - Ricoh Aficio GX e3350N | User Guide - Page 649
129 About This Product 9 Adj.Paper Feed 168 Alert indicator 22 An Error Occurs 213 Attaching the Multi Bypass Tray BY1000...........40 Attaching the Options 39 Attaching the Paper Feed Unit TK1110 39 Authors Name List 313 B Basic Printing Procedure 140 Before Installing the Software (Network - Ricoh Aficio GX e3350N | User Guide - Page 650
Unit Full 277 Ink Collector Unit Not Detected 275 Inkjet plain paper 84 Install 68, 77, 82 Installing the Drivers for Network Connection 76 Installing the PCL or RPCS Raster Printer Driver (Network 77 Installing the PCL or RPCS raster printer driver (USB 68 Installing the Print Cartridges - Ricoh Aficio GX e3350N | User Guide - Page 651
22 Opening from an Application 98 Opening from Printer Status Error Messages......19 Opening from the CD-ROM 18 Opening from the Icon 18 Opening from the Printer Driver 18 Opening from the Start Menu 18 Opening Help 149 Opening the Printer Properties Dialog Box.........97 Opening the Printing - Ricoh Aficio GX e3350N | User Guide - Page 652
Removing Paper Jammed under the Top Cover 227 Removing the User Guide 19 Replacing a Ink Collector Unit 197 Replacing a Print Cartridge 191, 193 Restricting Printer Functions 189 Right front cover 20 RPCS Raster Printer Drivers 154, 287 S Selecting the Control Panel Language 187 Setting Up - Ricoh Aficio GX e3350N | User Guide - Page 653
210 Uninstalling the Printer Driver 152, 210 Unlocking the Keys 189 up arrow, down arrow keys 22 Updating the Firmware 285 USB Connection is not Automatically Detected 208 USB slot 21 Used Ink Collector Unit 277 User's Notes 11 Using as the Windows Network Printer 81 Using DHCP - Ricoh Aficio GX e3350N | User Guide - Page 654
MEMO 324 EN GB EN US J018-6620 - Ricoh Aficio GX e3350N | User Guide - Page 655
Copyright © 2009 - Ricoh Aficio GX e3350N | User Guide - Page 656
GX e5550N User Guide EN GB EN US J018-6620 - Ricoh Aficio GX e3350N | User Guide - Page 657
. Check the type of your machine before reading this manual. • Type1: GelSprinter GX e3300N • Type2: GelSprinter GX e3350N • Type3: GelSprinter GX e5550N For good print quality, the supplier recommends that you use genuine print cartridges from the supplier. The supplier shall not be responsible - Ricoh Aficio GX e3350N | User Guide - Page 658
machine, the following safety precautions should always be followed. Safety During Operation In this manual, the following important symbols are used: Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury. Indicates a potentially - Ricoh Aficio GX e3350N | User Guide - Page 659
connect the machine to the power source described on the inside front cover of this manual. • Connect the power cord directly into a wall outlet and never use an only to a power source that matches the specifications shown in this manual and do not use an extension cord. • Use of this machine - Ricoh Aficio GX e3350N | User Guide - Page 660
R CAUTION: • When the machine will not be used for a long time, unplug the power code. • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). • Be sure to disconnect the plug from the wall outlet and clean the prongs and the area around the prongs at least - Ricoh Aficio GX e3350N | User Guide - Page 661
occurs (e.g. the cover), turn off the main switch, unplug the power cable and contact your service representative. If you continue to use the machine in this state it could result in fire or under the machine. • Deliver to waste product collection areas. Do not dispose of via domestic refuse - Ricoh Aficio GX e3350N | User Guide - Page 662
To avoid hazardous electric shock do not remove any covers or screws other than those specified in this manual. When the machine needs to be checked, adjusted, or repaired, contact your service representative. • Do not take apart or attempt any modifications to this machine. There is a risk of fire - Ricoh Aficio GX e3350N | User Guide - Page 663
stains on clothes are hard to remove. • Keep the ink collector unit out of reach of children. • When you replace the ink collector unit, be careful not to get any ink on your clothes as it may not wash off easily. • Our products are engineered to meet high standards of quality and functionality, and - Ricoh Aficio GX e3350N | User Guide - Page 664
Usage of Manuals Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in this manual before using the machine. 8 - Ricoh Aficio GX e3350N | User Guide - Page 665
Safety Labels of This Machine This section explains the machine's safety information labels. Power Switch Symbols The meanings of the symbols for the switches on this machine are as follows: • c :STANDBY. 9 - Ricoh Aficio GX e3350N | User Guide - Page 666
items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its completeness or accuracy. If you have any - Ricoh Aficio GX e3350N | User Guide - Page 667
uniform. ❖ Low-power Mode (Energy Saver mode) This printer automatically lowers its power consumption 60 minutes after the last operation mode, see "Specifying System Settings using the Control Panel (System Menu)", User Guide as a HTML file on the CD-ROM. ❖ Specifications Energy Saver - Ricoh Aficio GX e3350N | User Guide - Page 668
Ricoh Americas Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 Product Name: Printer Model Number: GX e3300N, Aficio GX e3300N/GX e3350N, Aficio GX e3350N/GX e5550N, Aficio GX with the instructions, may cause off and on, the user is encouraged to try to - Ricoh Aficio GX e3350N | User Guide - Page 669
ON／OFF OFF Notes for Users Please note the following additional information in this manual: To switch the machine's power on and off, you must use the [Power] key on the control panel. If the power cord becomes unplugged or - Ricoh Aficio GX e3350N | User Guide - Page 670
About GelSprinter GX Series Firmware Updates (Windows) TABLE OF CONTENTS 1. About Firmware Updates...2 2. Operating Environment and Other Requirements 2 2.1. Operating Environment...2 2.2. Supported Operating Systems 2 2.3. About Printer Drivers...2 3. Update Cautions...3 3.1. Caution 1...3 3.2. - Ricoh Aficio GX e3350N | User Guide - Page 671
1. Windows 2000 2. Windows XP 3. Windows XP (x64) 4. Windows Vista 5. Windows Vista (x64) 6. Windows Server 2003 7. Windows Server 2003 (x64) 8. Windows Server 2008 9. Windows Server 2008 (x64) You must login as an administrator or as a user with administrator privileges. 2.3. About Printer Drivers - Ricoh Aficio GX e3350N | User Guide - Page 672
to "Never". To check your computer's Power Options under Windows XP (procedures for other operating systems will differ): 1. Click that use the printer driver, Status Monitor, or SmartDeviceMonitor. 3.3. Caution 3. If the printer's power is turned of this software. Nor is the manufacturer liable for any damages - Ricoh Aficio GX e3350N | User Guide - Page 673
. The following procedure uses Windows XP screenshots and is based on the GelSprinter GX 5050N model. Note Depending on the printer driver and its settings, update procedure shown in section 5.1. • If "bidirectional support" in the printer properties dialog box has been disabled: BUpdate the - Ricoh Aficio GX e3350N | User Guide - Page 674
section explains how to update the bidirectional-enabled printer driver. 1. Double-click [Product Name_FirmwareUpdater _VX_XX.exe] to start the update. Note Product Name represents the machine name; VX_XX, the version. 4. Select the printer name, and then click [Next >]. 2. Select [English], and - Ricoh Aficio GX e3350N | User Guide - Page 675
switched back on automatically, after the screen shown below appears. • If the following screen appears, switch the printer off and then back on, and then click [OK]. 9. After updating, check the version, and then click [Finish]. Note The following screen is an example. - Ricoh Aficio GX e3350N | User Guide - Page 676
This section explains how to update the bidirectional-disabled printer driver. To update the firmware when bidirectional communication is disabled, see 3. "Update Cautions", and then check the following: • You must be able to view the printer's control panel. BThe procedure requires you to check the - Ricoh Aficio GX e3350N | User Guide - Page 677
_VX_XX.exe] to start the update. Note Product Name represents the machine name; VX_XX, the version. 5. After checking the following, click [OK]. • A functional printer has been selected. • The printer is available and not currently inactive. • The printer is not offline. • There are no remaining - Ricoh Aficio GX e3350N | User Guide - Page 678
Config. Page]. 4. The System Summary is printed. 5. Check the version number under "System Version". 10. The update is complete. ∗ The progress of the update is displayed on the LCD of the printer's control panel in the following order. Updating Waiting for Data Receiving Data Extracting data - Ricoh Aficio GX e3350N | User Guide - Page 679
Incorporated in the United States and/or Windows® 2000 Professional Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Advanced Server • The product names of Windows XP are as follows: Microsoft® Windows® XP Home Edition Microsoft® Windows® XP Professional • The product names of Windows - Ricoh Aficio GX e3350N | User Guide - Page 680
About GelSprinter GX e3300N/GX e3350N Firmware Updates (Macintosh) TABLE OF CONTENTS 1. About Firmware Updates...2 2. Operating Environment and Other Requirements 2 2.1. Operating Environment...2 2.2. Supported Operating Systems 2 2.3. About Printer Drivers...2 3. Update Cautions...3 3.1. Caution - Ricoh Aficio GX e3350N | User Guide - Page 681
GelSprinter GX e3300N/GX e3350N models to receive the latest firmware. 2. Operating Environment and Other Requirements 2.1. Operating Environment If the printer is connected to computers by network peer-to-peer or directly via a single USB cable, successful updates are guaranteed. 2.2. Supported - Ricoh Aficio GX e3350N | User Guide - Page 682
performing updates. Procedure for Mac OS X 10.5.1 (The procedures for applications that use the printer driver, or Status Monitor. 3.3. Caution 3 If the printer's power is turned off manually. 4. Disclaimer The manufacturer is not liable for any damages resulting from use or misuse of this software - Ricoh Aficio GX e3350N | User Guide - Page 683
is lit in blue. • The printer driver is installed on the computer. • No applications are running on the computer. • The printer is connected to the computer with a USB cable or via network peer-to-peer. Note The following procedures are based on Mac OS X 10.5.1. The procedures for your machine might - Ricoh Aficio GX e3350N | User Guide - Page 684
the update is successful, "Update complete Power Off->On" will appear on the printer's control panel. If the update fails, "Update Error Retry update" will appear on the printer's control panel. If this error message is displayed, perform the update procedure again from the beginning. 13 Check that - Ricoh Aficio GX e3350N | User Guide - Page 685
14 Click [Quit Terminal] on the [Terminal] menu. The [Terminal] screen will close. 15 Press and hold down the printer's [Power] key until the power turns off. 16 Press the printer's [Power] key again to turn the power back on. 17 The update is complete. 6 - Ricoh Aficio GX e3350N | User Guide - Page 686
6. Trademarks Mac OS, Macintosh, and Mac are registered trademarks of Apple Inc., registered in the U.S. and other countries. Copyright © 2009 EN USA / GB GB J017-6628 7 - Ricoh Aficio GX e3350N | User Guide - Page 687
About Network Interface Board Firmware Updates TABLE OF CONTENTS 1. About Firmware Updates 2 2. Operating Environment and Other Requirements 2 2.1 Operating Environment ...2 2.2 Recommended Web Browsers 2 3. Update Cautions...3 3.1 Caution 1...3 3.2 Caution 2...3 3.3 Caution 3...3 3.4 Caution - Ricoh Aficio GX e3350N | User Guide - Page 688
the Web browser, you must first configure the appropriate TCP/IP settings on both the computer and printer. 2.2 Recommended Web Browsers • Windows: Internet Explorer 6.0 or higher Firefox 2.0 or higher • Mac OS: Safari 2.0 or higher Firefox 2.0 or higher For details about how to set up and use the - Ricoh Aficio GX e3350N | User Guide - Page 689
"Never". Checking Your Power Settings (This procedure is for Windows XP. Procedures vary depending on your operating system and its settings printer off, disconnect the network cable, or run applications that use the printer driver, Status Monitor, or SmartDeviceMonitor. 3.3 Caution 3. If the printer - Ricoh Aficio GX e3350N | User Guide - Page 690
4. Disclaimer The manufacturer is not liable for any damages resulting from use or misuse of this software. Nor is the manufacturer liable for any damages resulting from use or misuse of this software with third parties. - 4 - - Ricoh Aficio GX e3350N | User Guide - Page 691
of the Network Interface Board for the GX series models. „ Before Performing Updates Check the following: • The printer's "Online" key is lit (the printer is ready to print). • No other applications are running. „ Update Procedure This procedure is for Windows XP. The display samples may differ from - Ricoh Aficio GX e3350N | User Guide - Page 692
3. Click [Configuration]. A dialog box for entering the user name and password appears. 4. In the "User name" field, enter "admin" and in the "Password" field, enter the corresponding password, and then click [OK]. Note that there is no default password. Therefore, - Ricoh Aficio GX e3350N | User Guide - Page 693
5. Click [Ethernet Board Firmware Update]. 6. Select the updater file ***.bin. You can select the file by entering the file path in the "Firmware Update File Name:" field, or by clicking [Browse] and locating the file. - 7 - - Ricoh Aficio GX e3350N | User Guide - Page 694
7. Click [Update]. Updating begins. The update takes some time. During the update, do not use the Web browser, computer, or printer. When the update starts, the following message appears. - 8 - - Ricoh Aficio GX e3350N | User Guide - Page 695
When the update is complete, the following message appears. 8. Click [OK]. The Configuration page appears. - 9 - - Ricoh Aficio GX e3350N | User Guide - Page 696
9. Click [Restart]. 10. Click [Restart]. The network interface board is restarted. - 10 - - Ricoh Aficio GX e3350N | User Guide - Page 697
11. Click [OK]. Restarting takes some time. Wait a while, and then click [OK]. - 11 - - Ricoh Aficio GX e3350N | User Guide - Page 698
13, "If the Update Fails". *1 If [DHCP] has been enabled, the printer's IP address might have changed, and the printer's top page will not appear. If the printer's top page does not appear, obtain the printer's IP address from the printer's control panel, and then connect to that IP address. - 12 - - Ricoh Aficio GX e3350N | User Guide - Page 699
Failure > • The update was attempted during printing. • The update coincided with an update from another computer. • The updater file is invalid. If the printer's top page appears, go back to Step 3. < Possible Causes of Update Failure > • The wrong file was selected as the updater file. 2. There - Ricoh Aficio GX e3350N | User Guide - Page 700
„ Possible Causes of Update Failure 1. The update is being attempted during printing. 2. The firmware is being updated from another computer. - 14 - - Ricoh Aficio GX e3350N | User Guide - Page 701
3. The updater file is invalid. 4. The wrong file has been selected as the updater file. In this case, you can return the printer's top page by clicking [Back]. - 15 - - Ricoh Aficio GX e3350N | User Guide - Page 702
Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac OS, Macintosh, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Other product names - Ricoh Aficio GX e3350N | User Guide - Page 703
Datacenter Edition • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise Microsoft® Windows Server® 2008 Datacenter Microsoft® Windows Server® 2008 for Itanium-based Systems Microsoft® Windows® Web Server 2008 - Ricoh Aficio GX e3350N | User Guide - Page 704
sure to install the carriage unit by the date printed on the bar code seal. If you do not, this can adversely affect the ink in the cartridges and the preservative liquid in the head tank, which can cause image quality problems. 1. Make sure to turn off the printer main power before beginning the - Ricoh Aficio GX e3350N | User Guide - Page 705
[Menu]ą[List/Test Print]ą[Color Demo Page] 18. Attach the right cover.See Step A-4. 12. Print out the engine summary (SP 5200). 19. Attach the upper/inner cover. See Step A-3. 13. Replace the ink collector unit and ink cartridges with the ones 20. Attach the ink cartridge cover. See Step A-5. the - Ricoh Aficio GX e3350N | User Guide - Page 706
BPR003S BPR004S BPR008S Replacing the Ink Collector Unit GX e3300/e5500 WARNING: • Keep ink collector unit is fully inserted. If it is not, ink will leak inside the printer. BPR008S G Close the right front cover. CE Marking Traceability Information (For EU Countries Only.) Manufacturer: Ricoh
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 |
 |
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the "Safety
Information" before using the machine.
Read This First
Preparing for Printing
Printer Driver
Monitoring and Configuring the Printer
Using the Printer with a Macintosh
Maintaining
Troubleshooting
Appendix
1
2
3
4
5
6
7
8
User Guide
GX e2600/GX e3300
N
/GX e3350
N