Ricoh Aficio MP 2000 Troubleshooting

Ricoh Aficio MP 2000 Manual

Ricoh Aficio MP 2000 manual table of contents:

  • Ricoh Aficio MP 2000 | Troubleshooting - Page 1
    ... Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper and Replacing Toner Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 2
    ...of your machine before reading this manual. (For details, see "Machine Types", About This Machine.) • • Type 1: 9016/DSm716/LD316/Aficio MP 1600 Type 2: 9021d/DSm721d/LD320d/Aficio MP 2000 Certain types might not be available in some countries. For...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 3
    ... as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 4
    ... information about operating systems that are supported might also differ slightly from those of this machine. ❖ Other manuals • PostScript3 Supplement • ... Introduction Guide • Auto Document Link Guide Note ❒ Manuals provided are specific to machine types. ❒ For "UNIX Supplement", ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 5
    ...Report (E-Mail)...36 Server-Generated Error E-mail ...36 4. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of the Printer Driver ...37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 ...37 Windows ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 6
    ... Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected ...53 When You Cannot ... to Send a Scanned File ...54 When the TWAIN Driver Cannot Be Started ...54 The Network Delivery ... ...86 Waste Toner...86 Replacing the Transmission Stamp Cartridge ...87 7. Clearing Misfeeds...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 7
    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could.... Names of Major Options Major options of this machine are referred to as follows in this manual: • Auto Document Feeder → ADF • Auto Document Feeder capable of ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 8
    2
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 9
    ... the Machine Does Not Operate As Wanted This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This ...B: Load Paper indicator D: Add Toner indicator Appears when there is a misfeed, a cover is left open, or another problem occurs. See ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 10
    ... user attention. Paper might have jammed or toner might need replenishing. Single short ...machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened ...Reference For details about enabling or disabling beep alerts, see "General Features", General Settings Guide....
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 11
    ...Reference p.11 "Troubleshooting When Using the Copy Function" p.19 "Troubleshooting When Using the Facsimile Function" p.37 "Troubleshooting When Using the Printer Function" p.53 "Troubleshooting When Using the Scanner Function" 5
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 12
    ... If other messages appear, follow the instructions displayed. Problem "Please wait." appears. "Please ... when you turn on the operation switch or change the toner bottle. If the machine has not ..., contact your service representative. Wait for the machine to get ready. Although the copier screen ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 13
    ... cover. See p.89 "Removing Jammed Paper". For duplex printing, select Tray 14 in the copier mode or with the printer driver. Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select [No Display (...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 14
    ... the Machine Does Not Operate As Wanted Problem "You do not have Cause ... Contact the administrator. server when using Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server ... of paper type, paper size, or paper capacity problems, use recommended paper. See "Copy ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 15
    ... can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job... Memory Transmission Reception Printing Received Data Printer Scanner Print Using the control panel ... current job is finished. ×...means that you must manually start another job after the current job...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 16
    ... should have priority in "Print Priority". This setting is factory-preset to "Display mode". For setting of Printing Priority Function, see "General Features", General Settings Guide. ❒ While printing is in progress, scanning a document using another function may take more time. 10
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 17
    ... causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes ... listed here, see "When You Have Problems Operating the Machine". Message Cause Improper original is placed. Solution Select paper manually, not with the Auto Paper Select function...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 18
    Troubleshooting When Using the Copy Function Message Cause Duplex mode does not support the selected paper size. ... "Copier Features", General Settings Guide. Cancel the current scan job. To do this, press the {Clear/ Stop} key on the scanner screen to display the message "Clear/Stop key Cannot...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 19
    .... See "Copy Paper", About This Machine. Use manufacturer-genuine toner. Contact your service representative. Adjust the image density. See ".... Use of non-recommended toner can result in loss of print quality and other problems. The reverse side of an Image density is too dark. original image ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 20
    Troubleshooting When Using the Copy Function Problem A shadow appears on copies if you use pasted originals. Cause Image density is ... and humidity conditions. See "Copy Paper", About This Machine. Contact your service representative. Copies are too light. Parts of images are not ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 21
    ...You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes causes and remedies when copy results are not as expected. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the ceeds the capacity of ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 22
    Troubleshooting When Using the Copy Function ❖ Edit Problem Cause Solution Set a narrower margin with ... between 0 - 50 mm (0" - 2"). See "Copier Features", General Settings Guide. When using the Duplex You set ... does not match the sizes ratio using the Manual Paper Seof your originals and copy ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 23
    ... Make Copies As Wanted ❖ Duplex (Type 2 only) Problem Cannot print in duplex mode. Cannot print ... User Tools. See "User Tools Menu (Copier Features)", Copy Reference. Parts of the original im... describes likely causes of and possible solutions for problems related to full memory. Message Cause ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 24
    Troubleshooting When Using the Copy Function 2 18
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 25
    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume The following describes how to adjust the volume. You can change the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 26
    Troubleshooting When Using the Facsimile Function C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key. D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key. 3 E Select the item you want to adjust using {U} or {T}, and then press the {OK} key. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 27
    Adjusting the Volume Note ❒ You can also adjust the On Hook volume when you press the {On Hook Dial} key. See "On Hook Dial", Facsimile Reference. ❒ If the extended security function prevents you from changing this setting, contact the administrator. ❒ You can set the volume level to ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 28
    Troubleshooting When Using the Facsimile Function When a Message Is Displayed This section describes the machine's main messages. If other messages appear... stopped and only scanned page(s) will be stored. Cannot send fax as scanner is in use by another function. The memory is full. Record the code ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 29
    ... information of [System Settings]. See "Administrator Tools", General Settings Guide. Make settings correctly for the user name and the password for ... of [System Settings]. See "Administrator Tools", General Settings Guide. To select destinations for sending by e-mail, press [Select] for the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 30
    Troubleshooting When Using the Facsimile Function Message Cause Solution Sender's name is not selected. Specify ...'s name. Check whether there are any network problems. {13-10} The sender has not been ... administrator. 3 Check whether there are any network problems. {13-11} Check whether there are ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 31
    ... in which the folder for transfer is specified is operating correctly. • Check that the LAN cable is correctly connected to the machine. • Check the network connection and radio wave status. • Contact your network administrator. Check whether there are any network problems. {14-01} 3 25
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 32
    Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any network problems. {14-09} 3 E-mail transmission was refused • Check ... the administrator. Check whether there are any network problems. {14-33} No machine e-mail address is...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 33
    ... network administrator. Check whether there are any network problems. {15-02} 3 Check whether there are any network problems. {15-03} No machine e-mail address is programmed. • Check that ... administrator. Check whether there are any network problems. {15-11} Cannot find the DNS server ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 34
    Troubleshooting When Using the Facsimile Function Message Cause Cannot log on to the POP3/IMAP4 server. .... Check whether there are any network problems. {15-12} 3 Note ❒ If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 35
    ... key. See "Parameter Setting", General Settings Guide. Check your login user name, password, or driver encryption key, and enter ... using On Hook Dial or Manual Dial, "Receiving..." appears and transmission is not allowed. LAN-Fax Driver does not work. The entered login user name, password, ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 36
    Troubleshooting When Using the Facsimile Function Problem Cause Solution Press the {Clear/Stop} key.... “Canceling a Transmission”, Facsimile Reference. Press the {Clear/Stop} key. See “Canceling a Transmissionମ.. See p.65 “Loading Paper”. Replace the toner bottle. See p.85 “Replacing Tonerମ.
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 37
    When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Print is slanted. Cause The tray's side fences may not be locked. The paper is fed in at a slant. The machine's cover is open. Solution Check the side fences are locked. See p.71 "Changing the Paper Size". Load the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 38
    Troubleshooting When Using the Facsimile Function Problem The image is too dark or too light. Cause The correct paper type settings are ... light. 3 Using toner bottles not recommended by the supplier or refilling the toner bottle may degrade the print quality or cause a malfunction. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 39
    When You Cannot Send or Receive Fax Messages As Wanted ❖ Others Problem All fax documents stored in memory have been lost. Those documents ... Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory. Message Cause Solution If you press [Exit...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 40
    Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 41
    ... or Substitute Reception was lost, ask the sender to resend it. ❖ RDS (Remote Diagnostic System) If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 42
    Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section describes reports that the machine sends if ... Mail Notification with User Parameters. See "Parameter Setting", General Settings Guide. ❒ If Error Mail Notification cannot be sent, the Error ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 43
    ... Printer icon. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, ...WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. Windows XP ... [Add a printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 44
    ... When Using the Printer Function Windows XP Home Edition This section describes the procedure under ...]. B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 45
    ... turn back on. Hex Dump mode is used for advanced troubleshooting. 4 Ready Printing...Waiting...Offline Please wait. ... again. If the message appears again, contact your sales or service representative. Problem:Wireless card Problem:Wireless board An error may have occurred in the IEEE 802.11b ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 46
    Troubleshooting When Using the Printer Function Message Cause The specified paper tray is in use by another ...- Contact your service representative. allel interface board. ror Printer Font Er-... been exceeded. Reduce the value of [Resolution] in the printer driver, or select [Font Priority] in [Memory ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 47
    ...Log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the {User Tools/Counter} key. 4 ASB027S B Select [Printer Features] using {U} or {T}, and then press the {OK} key. C Select [List/Test...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 48
    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Printing does not start. Cause The power is off. Solution Check the cable is securely plugged into the power outlet and...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 49
    ... function with the administrator. The login user name, password, or driver encryption key is invalid. Check the login user name, password, or driver encryption key is correct. 4 If the Data In indicator is unlit ... your service representative. See "List/Test Print", General Settings Guide. Turn ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 50
    ...list, confirm the correct port is selected. For Windows 2000 or Windows NT 4.0 A Click the [Start] button,..., confirm the correct port is selected. For Windows XP Professional or Windows Server 2003 A Click ...(s)] list, confirm the correct port is selected. For Windows XP Home Edition A Click the [Start...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 51
    ...might result in faint print image.) See "Copy Paper", About This Machine. On the printer driver, under [Print Quality], [Level Color] is checked. Settings for thick paper have not been made when printing on thick paper. See the printer driver Help. 4 • PCL 6/5e and PostScript 3 Select [Thick]...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 52
    ... selected for printing. Check the application supports the printer driver. Print result differs from the display.... densi- Adjust the image density. See the printer driver Help. from the display. ty is too... enabled. When you are using a Windows operating system, printer driver settings override those...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 53
    ... not printed or appear strange. Cause The correct printer driver settings are not made. Solution ... or application relinquishing speed is slow. The correct printer driver settings are not made. The correct ... matches that specpage layout set- ified in the printer driver's [Printout paper size:] dialog ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 54
    ... orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same. Use recommended paper. Use paper that has ... wrong orientation. Set the machine's feed orientation and the printer driver's feed orientation accordingly. See the printer...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 55
    .... Wait for a while. Making the following setting on the printer driver may reduce the computer's workload.... value for [Resolution:] on the [Print Quality] tab in the printer driver's dialog box. Select [Fast]... type] list on the [Print Quality] tab in the printer driver's dialog box. To enable [Change ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 56
    ...do not match. Make the following settings with the printer driver: • Change the [Dithering:] setting on the [Image ... Quality] tab in the RPCS printer driver. See the printer driver Help. Set up optional devices on the Properties of the machine. See the printer driver Help. Photo images are coarse....
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 57
    ... not come out as expected. The correct application or printer driver settings are not made. Make sure ... size and orientation settings match those of the printer driver. If a different paper size and ... user code from the combeen set. must be entered from the printer driver. puter, but printing did not ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 58
    Troubleshooting When Using the Printer Function Problem Printing by Bluetooth is slow. Cause Solution • The number • Reduce the number of ... communication speed. • Bluetooth transmission speeds are not high. 4 If the problem cannot be solved, contact your sales or service representative. 52
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 59
    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This ... using functions other than the network TWAIN scanner function, certain paper size and resolution ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 60
    ... the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to operate. Problem The Scanner Properties dialog box cannot be displayed. Cause Advanced encryption has been specified in the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 61
    When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate. Message Cause The destination list is being updated from the network using ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 62
    Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel. When a Message Is Displayed on the Display Panel This section describes ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 63
    ... the message is still shown, the network may be crowded. Check the information of System Settings. See "Administrator Tools", General Settings Guide. To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 64
    Troubleshooting When Using the Scanner Function Message Cause The entered user name or password was invalid. ...selected. Specify sender's name. Cannot enter manually more than nnn destinations. 5 (A figure ... been sent. See "Confirmation Displays", Scanner Reference. Make sure the protection code ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 65
    .... See "Values of Various Set Items for Transmission/Delivery Function", Scanner Reference. Check the login user name and password. The machine is...administrator. Use the Job Information screen to check for the file where the problem occurred. See "Confirmation Displays", Scanner Reference. 59
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 66
    Troubleshooting When Using the Scanner Function Message Cause No paper is loaded in the specified paper ... between Resolution and Scan Size", Scanner Reference. The number of scanned pages ex-... displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 67
    ... scanning areas has been exceeded. The TWAIN scanner function cannot be used on this machine. The maximum ... mode. Cannot specify any more scanning area. Scanner is not available on the specified device.... and "Remote Maintenance by telnet", Network Guide. No response from the scanner. No response ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 68
    Troubleshooting When Using the Scanner Function Message Cause An access mask is set. Solution Contact the administrator. Cannot ... area. • Reset the scan size. • Lower the resolution. • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: • "The ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 69
    ...Displayed Message Cause Solution Error has occurred in the scanner driver. An error has occurred ... running on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then reinstall ... the login user name, password, and driver encryption key. • Permission to use this function ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 70
    Troubleshooting When Using the Scanner Function 5 64
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 71
    6. Adding Paper and Replacing Toner This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 72
    Adding Paper and Replacing Toner C Press the metal plate down until it clicks. ZENY300E D Make sure the edges of the deck of paper are flush, and load the paper. Check that the top of the stack is not higher than the limit mark inside the tray. 6 ASB003S E Position the end fence flush against ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 73
    Loading Paper Loading Paper into the Optional Paper Tray Unit This procedure explains how to load paper in the optional paper tray unit. A Pull the paper tray out slowly until it stops. B While pinching the release lever, slide the end fence outward. ASB012S C Make sure the edges of the deck of...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 74
    ..., and then place the original and paper as shown below. See "Copier Features", General Settings Guide. When printing with the printer function, placing orientation is the same. ❖ Original Orientation Exposure glass ADF or ARDF *1 *2 *1 6...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 75
    Loading Paper ❖ Loaded paper orientation • For machine with copier function only 6 ASB001S 69
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 76
    Adding Paper and Replacing Toner • For MFP 6 ASB002S Note ❒ In [Tray Paper Settings] under [System Settings], ... of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide. 70
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 77
    .... ❒ Straighten curled or warped paper before loading. Reference For details about paper sizes and types, see "Tray Paper Settings", General Settings Guide. Changing the Paper Size in the Paper Tray Use the following procedure when changing a paper size in the paper tray. 6 A Make sure the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 78
    Adding Paper and Replacing Toner E Press down the release button. F While pressing the release lever, slide the side fences outward. 6 ZENY390E G Push the metal plate down until it clicks. ZENY300E 72
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 79
    Changing the Paper Size H Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. ASB003S I While pressing the release levers, push in the side and end fences until they are flush against the paper's edges. 6 ZENY320E J ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 80
    Adding Paper and Replacing Toner K Adjust the tray size to the new paper size using the paper size selector. L Push the paper tray in until it stops. Note ❒ When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 81
    Changing the Paper Size D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key. E Select "Paper Size" for the paper tray of which paper size will be changed using {U} or {T}, and then press the {OK} key. F Select the paper size using the scroll keys, and then press the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 82
    Adding Paper and Replacing Toner J Place it in the corner pocket on the left. K Remove any remaining copy paper. L Press down the release button. 6 ASB020S M While pressing the release lever, slide the side fences outward. ASB021S 76
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 83
    Changing the Paper Size N Push the metal plate down until it clicks. ASB022S O Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. 6 ASB026S P While pressing the release lever, push in the side and end fences until they...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 84
    Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not indicated on the paper size selector. A Set the paper size selector to "p". B Press the {User Tools/Counter} key. ASB027S C Select [...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 85
    ...display panel. Note ❒ For details about the type of paper that can be loaded in Paper Tray 1, see "Tray Paper Settings", General Settings Guide. Changing a Paper Size in the Optional Paper Tray Unit This section describes how to change the size of paper loaded in the optional paper tray unit....
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 86
    Adding Paper and Replacing Toner E Press down the release button. ASB014S F While pressing the release lever, slide the side fences outward. 6 ASB015S G Square the paper and place it in the tray. Do not stack paper over the limit mark. ASB013S 80
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 87
    Changing the Paper Size H While pinching the release lever, push in the side and end fences until they are flush against the paper's edges. ASB016S I Press down the lock button. 6 ASB024S J Adjust the paper size selector in the paper tray according to the paper size. ASB017S K Push the paper...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 88
    Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not indicated on the paper size selector. A Set the paper size selector in the paper tray to "p". B Press the {User Tools/Counter} key. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 89
    ... the {User Tools/Counter} key. ASB027S H Load the paper, and then gently push the paper tray until it stops. I Check the paper size on the display panel. Note ❒ For details about the type of paper that can be loaded in the paper tray, see "Tray Paper Settings", General Settings Guide. 6 83
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 90
    ... when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION... do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒ When a message "Add... about 50 copies even after the D Add Toner indicator begins flashing, but replace...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 91
    ... Replacing Toner This section describes how to replace the toner bottle. Removing Toner ASB025S Inserting Toner Important ❒ Do not shake the removed toner bottle. The remaining toner might scatter. 6 ASB004S Note ❒ Do not remove the black cap before shaking. ❒ Do not remove the inner ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 92
    ... Run Out When the machine has run out of toner, the indicator on the display lights. Note that even ...possible if the number of communications executed after the toner has run out plus the number .... Take the bottle of waste toner to your sales representative or service representative for recycling. If ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 93
    ... the Transmission Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ink to the cartridge by yourself. Neglecting this can ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 94
    Adding Paper and Replacing Toner D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. AMI002S E Close the stamp cover. Hold down the center part of the cover to make sure that it is closed completely. 6 ZEXH100J F Lower the ADF or ARDF unit. 88
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 95
    ...power source described on the inside front cover of this manual. Connect the power cord directly into ... be taken when removing misfed paper. Important ❒ When clearing misfeeds, do not turn off ...and on the top of the ADF or ARDF cover. ❒ When the machine instructs you to reset originals, reset them...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 96
    Clearing Misfeeds • When A is displayed ASB005S • When B is displayed ASB006S 7 • When P is displayed (ADF) ASB007S 90
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 97
    Removing Jammed Paper • When P is displayed (ARDF) ASB008S • When R is displayed 7 ASB009S • When Y is displayed ASB010S 91
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 98
    Clearing Misfeeds • When Z is displayed ASB011S 7 92
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 99
    8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 100
    Remarks Environments to Avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 101
    ...the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do ...power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 102
    ...more 3. Front: 75 cm (29.6") or more 4. Left: 15 cm (6") or more Note ❒ For the required space when options are installed, contact your service representative. When Not Used for a Long Time 8 R CAUTION: • For safety reason, unplug the power cord from the wall outlet if the machine will not ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 103
    ... from heavy accumulation of dust inside this machine. Consult your service representative for details about and charges for cleaning the machine's ... not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ Cleaning ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 104
    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. Cleaning the ADF/ARDF This section describes how to clean the ADF or ARDF. 8 AMH012S Clean 1 and 2. 98
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 105
    INDEX A Add Toner indicator, 3 ADF, 1, 98 ADF/ARDF belt is dirty, 97 Adjusting the screen's contrast, 6 ARDF, 1, 98 Authentication failure, 6 I Image is dirty, 45 Indicators, 3 Inserting Toner, 85 L Letterhead paper, 68 Limit mark, 65, 71 Loaded paper orientation, 68 Loading ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 106
    ... image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start, 42 T Toner, 84, 85, ...out of position, 53 Scanned image is upside down, 53 Scanner Properties dialog box not displayed, 54 Server-Generated ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 107
    ...Inc. (Special Interest Group) and licensed to Ricoh Company Limited. Other product names ... Server Microsoft® Windows® 2000 Professional • The product names of Windows® XP are as follows: Microsoft®... Professional Microsoft® Windows® XP Home Edition • The product names of Windows ServerTM 2003...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 108
    Operating Instructions Troubleshooting Type for 9016/DSm716/LD316/Aficio MP 1600 Type for 9021d/DSm721d/LD320d/Aficio MP 2000 EN USA B843-7651



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Ricoh Aficio MP 2000 Manual