Ricoh Aficio MP 2000 Troubleshooting

Ricoh Aficio MP 2000 Manual

Ricoh Aficio MP 2000 manual table of contents:

  • Ricoh Aficio MP 2000 | Troubleshooting - Page 1
    Operating Instructions Troubleshooting 1 2 3 4 5 6 7 8 When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 2
    ... of your machine before reading this manual. (For details, see "Machine Types", About This Machine.) • • Type 1: 9016/DSm716/LD316/Aficio MP 1600 Type 2: 9021d/DSm721d/LD320d/Aficio MP 2000 Certain types might not be available in some countries. For details, please ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 3
    ... fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables. ❖ ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 4
    ... information about operating systems that are supported might also differ slightly from those of this machine. ❖ Other manuals • PostScript3 Supplement • ... Introduction Guide • Auto Document Link Guide Note ❒ Manuals provided are specific to machine types. ❒ For "UNIX Supplement", ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 5
    ... When the Function Status Indicator Lights Up in Red...5 When You Have Problems Operating the Machine...6 When a Job Is Not Performed...9 2. Troubleshooting When Using the Copy Function When a Message Is Displayed ...11 When You Cannot Make Clear Copies ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 6
    5. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected ...53 When You Cannot Send Scanned Files ...54 When You Cannot Browse the Network to Send a Scanned File ...54 When the TWAIN Driver Cannot Be Started ...54 The Network Delivery Function Cannot Be Used...54 ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 7
    ... explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the ...of Major Options Major options of this machine are referred to as follows in this manual: • Auto Document Feeder → ADF • Auto Document Feeder...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 8
    2
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 9
    ... the Machine Does Not Operate As Wanted This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This ... Appears when there is a misfeed, a cover is left open, or another problem occurs. See p.89 "Clearing Misfeeds". Appears when ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 10
    ... jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed. Reference For details about enabling or disabling beep alerts, see "General Features", General Settings Guide. 4
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 11
    ...then refer to "When a Message Is Displayed" for the relevant function. Reference p.11 "Troubleshooting When Using the Copy Function" p.19 "... Using the Facsimile Function" p.37 "Troubleshooting When Using the Printer Function" p.53 "Troubleshooting When Using the Scanner Function"...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 12
    ...If other messages appear, follow the instructions displayed. Problem "Please wait." appears. "Please ... up when switched on. Functions other than the copier function are not yet ready. Solution ..., contact your service representative. Wait for the machine to get ready. Although the copier screen ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 13
    When You Have Problems Operating the Machine Problem Original images are printed on the reverse side of... Paper". For duplex printing, select Tray 14 in the copier mode or with the printer driver. Select a paper ...See "Tray Paper Settings", General Settings Guide. Enter the user code (up to eight ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 14
    When the Machine Does Not Operate As Wanted Problem "You do not have Cause Solution 1 privileges to use this function." appears. ...you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Copy Paper", About This Machine. 8
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 15
    ... again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. ... automatically start after the current job is finished. ×...means that you must manually start another job after the current job is finished (i.e., these ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 16
    ... should have priority in "Print Priority". This setting is factory-preset to "Display mode". For setting of Printing Priority Function, see "General Features", General Settings Guide. ❒ While printing is in progress, scanning a document using another function may take more time. 10
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 17
    2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 18
    Troubleshooting When Using the Copy Function Message Cause Duplex mode does not support the selected paper size. Solution Duplex mode supports the ... can change the maximum copy quantity. See "Copier Features", General Settings Guide. Cancel the current scan job. To do ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 19
    ... causes of and possible solutions for unclear copies. Problem Copies appear dirty. Cause Image density... Use manufacturer-genuine toner. Contact your service representative. Adjust the image density. See ... result in loss of print quality and other problems. The reverse side of an Image density is too ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 20
    Troubleshooting When Using the Copy Function Problem A shadow appears on copies if you use pasted originals. Cause Image density is ... and humidity conditions. See "Copy Paper", About This Machine. Contact your service representative. Copies are too light. Parts of images are not ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 21
    ...You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes causes and remedies when copy results are not as expected. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the ceeds the capacity of ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 22
    Troubleshooting When Using the Copy Function ❖ Edit Problem Cause Solution Set a narrower margin ...between 0 - 50 mm (0" - 2"). See "Copier Features", General Settings Guide. Set a narrower margin ... 0 - 50 mm (0" - 2"). See "Copier Features", General Settings Guide. When using the Duplex You...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 23
    ... Make Copies As Wanted ❖ Duplex (Type 2 only) Problem Cannot print in duplex mode. Cannot print ... User Tools. See "User Tools Menu (Copier Features)", Copy Reference. Parts of the original im... describes likely causes of and possible solutions for problems related to full memory. Message Cause ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 24
    Troubleshooting When Using the Copy Function 2 18
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 25
    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume The following describes how to adjust the volume. You can change the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 26
    Troubleshooting When Using the Facsimile Function C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key. D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key. 3 E Select the item you want to adjust using {U} or {T}, and then press the {OK} key. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 27
    Adjusting the Volume Note ❒ You can also adjust the On Hook volume when you press the {On Hook Dial} key. See "On Hook Dial", Facsimile Reference. ❒ If the extended security function prevents you from changing this setting, contact the administrator. ❒ You can set the volume level to ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 28
    Troubleshooting When Using the Facsimile Function When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause A document jam occurred during Immediate Transmission. There may be a ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 29
    ... information of [System Settings]. See "Administrator Tools", General Settings Guide. Make settings correctly for the user name and the password for ... of [System Settings]. See "Administrator Tools", General Settings Guide. To select destinations for sending by e-mail, press [Select] for the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 30
    Troubleshooting When Using the Facsimile Function Message Cause Solution Sender's name is not selected. Specify ...'s name. Check whether there are any network problems. {13-10} The sender has not been ... administrator. 3 Check whether there are any network problems. {13-11} Check whether there are ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 31
    ... in which the folder for transfer is specified is operating correctly. • Check that the LAN cable is correctly connected to the machine. • Check the network connection and radio wave status. • Contact your network administrator. Check whether there are any network problems. {14-01} 3 25
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 32
    Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any network problems. {14-09} 3 E-mail transmission was refused • Check ... the administrator. Check whether there are any network problems. {14-33} No machine e-mail address is...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 33
    ... network administrator. Check whether there are any network problems. {15-02} 3 Check whether there are any network problems. {15-03} No machine e-mail address is programmed. • Check that ... administrator. Check whether there are any network problems. {15-11} Cannot find the DNS server ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 34
    Troubleshooting When Using the Facsimile Function Message Cause Cannot log on to the POP3/IMAP4 server. .... Check whether there are any network problems. {15-12} 3 Note ❒ If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 35
    ... for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Make... the setting. reception are impossible. correct. ❖ Transmission Problem Document appears blank at the other end.... See "Parameter Setting", General Settings Guide. Check your login user name...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 36
    Troubleshooting When Using the Facsimile Function Problem Cause Solution Press the {Clear/Stop} key. See "Canceling a Transmission", .... - 3 Cannot cancel Internet Fax transmission. - ❖ Reception Problem The machine failed to print received fax documents. Cause Solution If ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 37
    When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Print is slanted. Cause The tray's side fences may not be locked. The paper is fed in at a slant. The machine's cover is open. Solution Check the side fences are locked. See p.71 "Changing the Paper Size". Load the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 38
    Troubleshooting When Using the Facsimile Function Problem The image is too dark or too light. Cause The correct paper type settings are not made. Solution Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See "Copy Paper", ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 39
    When You Cannot Send or Receive Fax Messages As Wanted ❖ Others Problem All fax documents stored in memory have been lost. Those documents ... Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory. Message Cause Solution If you press [Exit...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 40
    Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 41
    ... or Substitute Reception was lost, ask the sender to resend it. ❖ RDS (Remote Diagnostic System) If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 42
    Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section describes reports that the machine sends if ... Mail Notification with User Parameters. See "Parameter Setting", General Settings Guide. ❒ If Error Mail Notification cannot be sent, the Error ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 43
    ... Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions...-click the Add Printer icon. C Follow the instructions in Add Printer Wizard. If the printer... Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. If the printer...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 44
    Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. A ... [Start] menu, click [Printers and Faxes]. B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 45
    ... turn back on. Hex Dump mode is used for advanced troubleshooting. 4 Ready Printing...Waiting...Offline Please wait. ... again. If the message appears again, contact your sales or service representative. Problem:Wireless card Problem:Wireless board An error may have occurred in the IEEE 802.11b ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 46
    Troubleshooting When Using the Printer Function Message Cause The specified paper tray is in use by another function, such as the copier function. An error has occurred with the paper tray....An error has occurred in the par- Contact your service representative. allel interface board. ror Printer...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 47
    When a Message Is Displayed Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the {User Tools/Counter} key. 4 ASB027S B Select [Printer Features] using {U} or {T}, and then press the {OK} key. C Select [List/Test ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 48
    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if ... not start even after performing [Print]. Problem Printing does not start. Cause ... well. See "Connecting to the Interfaces", General Settings Guide. The appropriate interface cable is not used. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 49
    When You Cannot Print Problem Printing does not start. Cause If the machine is operating ... by MAC address. Also, check there are no problems in transmission between access point and wired clients, .... Contact your service representative. See "List/Test Print", General Settings Guide. Turn the main ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 50
    Troubleshooting When Using the Printer Function 4 ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 51
    ...Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. Problem The print on the entire page is faded. The print on the entire page is faded. The print on the entire page is faded. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 52
    Troubleshooting When Using the Printer Function Problem Image is dirty. Cause Solution Use of non-... result in loss of print quality and other problems. A non-Windows OS is being used. The machine is not selected for printing. Check the application supports the printer driver. Print result differs ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 53
    Other Printing Problems Problem Some types of data, such as graphics data or data from certain applications, do not print. Some characters are not printed or appear strange. Cause The correct printer driver settings are not made. Solution • On the [Details...] tab, for the [Print priority ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 54
    Troubleshooting When Using the Printer Function Problem Print is slanted. Cause The tray's side fences might not be locked. The paper is feeding in at a slant. The machine's cover is open. The number of sheets loaded exceeds the capacity of the machine. The paper is damp. Solution ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 55
    Other Printing Problems Problem Cause Solution The machine requires time to warm up if it has...mode" able delay between might be set. the print start instruction and actual printing. There is considerable delay between the print start instruction and actual printing. Processing time depends on data ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 56
    Troubleshooting When Using the Printer Function Problem Page layout is not as expected. Cause Solution Print areas differ Adjust the [... Priority] for [Signal Control]. See "Interface Settings", General Settings Guide. You may be using paper smaller than the size selected in the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 57
    Other Printing Problems Problem Cause Solution Duplex printing is Duplex printing When using duplex printing, make settings to use paper... done System Settings menu. See "System Settings", General Setwith a tray for tings Guide. which [Off] has been specified as Paper Type on the System Settings ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 58
    Troubleshooting When Using the Printer Function Problem Printing by Bluetooth is slow. Cause Solution • The number • Reduce the number of ... communication speed. • Bluetooth transmission speeds are not high. 4 If the problem cannot be solved, contact your sales or service representative. 52
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 59
    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 60
    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections describe likely causes... for the browser network failing to operate when files are sent. Problem Cause Solution Check the settings. See "Network Settings", General Settings Guide. The network...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 61
    When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate. Message Cause The destination list is being updated from the network using ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 62
    Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages...For messages that are not listed here, see "When You Have Problems Operating the Machine". Message Cause A network error has occurred and ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 63
    ... the message is still shown, the network may be crowded. Check the information of System Settings. See "Administrator Tools", General Settings Guide. To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 64
    Troubleshooting When Using the Scanner Function Message Cause The entered user name or password was invalid.... Specify sender's name. Cannot enter manually more than nnn destinations. 5 (A figure... "Registering a Protection Code", General Settings Guide. 58 Entered protec- The correct protection...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 65
    ... Try the operation once more. Information} key to check the status. If the message is still shown, the network may be crowded. Contact your network administrator. Use the Job Information screen to check for the file where the problem occurred. See "Confirmation Displays", Scanner Reference. 59
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 66
    Troubleshooting When Using the Scanner Function Message Cause No paper is loaded in the specified paper tray. The scanned original exceeded maximum data capacity. Solution Load paper of a size that is listed in the message. Specify the scan size and resolution again. Note that it may not be possible...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 67
    ... unneeded scanning area. Contact your service representative. Cannot detect the paper size .... See "Network Settings", General Settings Guide and "Remote Maintenance by telnet", Network ... of the machine. An unrecoverable error has occurred on the machine. Call your service representative. 61
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 68
    Troubleshooting When Using the Scanner Function Message Cause An access mask is set. Solution Contact the administrator. Cannot connect ... resolution. • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: • "The Relationship between the Resolution and ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 69
    When a Message Is Displayed Message Cause Solution Error has occurred in the scanner driver. An error has occurred in the driver. • Check whether the network cable is connected correctly to the client computer. • Check whether the Ethernet board of the client computer is recognized correctly ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 70
    Troubleshooting When Using the Scanner Function 5 64
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 71
    6. Adding Paper and Replacing Toner This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 72
    Adding Paper and Replacing Toner C Press the metal plate down until it clicks. ZENY300E D Make sure the edges of the deck of paper are flush, and load the paper. Check that the top of the stack is not higher than the limit mark inside the tray. 6 ASB003S E Position the end fence flush against...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 73
    Loading Paper Loading Paper into the Optional Paper Tray Unit This procedure explains how to load paper in the optional paper tray unit. A Pull the paper tray out slowly until it stops. B While pinching the release lever, slide the end fence outward. ASB012S C Make sure the edges of the deck of...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 74
    ... are placed. Select [On] in Letterhead Setting under Copier Features, and then place the original... as shown below. See "Copier Features", General Settings Guide. When printing with the printer function..., select [Always Specify] in [Orientation] under [Copier Features] (User Tools). Place originals...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 75
    Loading Paper ❖ Loaded paper orientation • For machine with copier function only 6 ASB001S 69
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 76
    ...For MFP 6 ASB002S Note ❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for "Paper Type" of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See "Tray Paper Settings", General Settings Guide. 70
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 77
    .... ❒ Straighten curled or warped paper before loading. Reference For details about paper sizes and types, see "Tray Paper Settings", General Settings Guide. Changing the Paper Size in the Paper Tray Use the following procedure when changing a paper size in the paper tray. 6 A Make sure the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 78
    Adding Paper and Replacing Toner E Press down the release button. F While pressing the release lever, slide the side fences outward. 6 ZENY390E G Push the metal plate down until it clicks. ZENY300E 72
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 79
    Changing the Paper Size H Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. ASB003S I While pressing the release levers, push in the side and end fences until they are flush against the paper's edges. 6 ZENY320E J ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 80
    Adding Paper and Replacing Toner K Adjust the tray size to the new paper size using the paper size selector. L Push the paper tray in until it stops. Note ❒ When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 81
    Changing the Paper Size D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key. E Select "Paper Size" for the paper tray of which paper size will be changed using {U} or {T}, and then press the {OK} key. F Select the paper size using the scroll keys, and then press the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 82
    Adding Paper and Replacing Toner J Place it in the corner pocket on the left. K Remove any remaining copy paper. L Press down the release button. 6 ASB020S M While pressing the release lever, slide the side fences outward. ASB021S 76
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 83
    Changing the Paper Size N Push the metal plate down until it clicks. ASB022S O Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. 6 ASB026S P While pressing the release lever, push in the side and end fences until they...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 84
    Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not indicated on the paper size selector. A Set the paper size selector to "p". B Press the {User Tools/Counter} key. ASB027S C Select [...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 85
    ...display panel. Note ❒ For details about the type of paper that can be loaded in Paper Tray 1, see "Tray Paper Settings", General Settings Guide. Changing a Paper Size in the Optional Paper Tray Unit This section describes how to change the size of paper loaded in the optional paper tray unit....
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 86
    Adding Paper and Replacing Toner E Press down the release button. ASB014S F While pressing the release lever, slide the side fences outward. 6 ASB015S G Square the paper and place it in the tray. Do not stack paper over the limit mark. ASB013S 80
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 87
    Changing the Paper Size H While pinching the release lever, push in the side and end fences until they are flush against the paper's edges. ASB016S I Press down the lock button. 6 ASB024S J Adjust the paper size selector in the paper tray according to the paper size. ASB017S K Push the paper...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 88
    Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not indicated on the paper size selector. A Set the paper size selector in the paper tray to "p". B Press the {User Tools/Counter} key. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 89
    ... the {User Tools/Counter} key. ASB027S H Load the paper, and then gently push the paper tray until it stops. I Check the paper size on the display panel. Note ❒ For details about the type of paper that can be loaded in the paper tray, see "Tray Paper Settings", General Settings Guide. 6 83
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 90
    ...recommended type. ❒ When adding toner, do not turn off the operation switch. If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒ When a message "Add toner." is shown on the display panel, replace the toner. ❒ Store the toner bottles in a cool, dry place...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 91
    Adding Toner Replacing Toner This section describes how to replace the toner bottle. Removing Toner ASB025S Inserting Toner Important ❒ Do not shake the removed toner bottle. The remaining toner might scatter. 6 ASB004S Note ❒ Do not remove the black cap before shaking. ❒ Do not remove...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 92
    .... ❒ If the fax screen does not appear in step A, press the {Facsimile} key. 6 Waste Toner Waste toner cannot be re-used. Take the bottle of waste toner to your sales representative or service representative for recycling. If you dispose of it on your own, treat it as general plastic waste. 86
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 93
    Replacing the Transmission Stamp Cartridge Replacing the Transmission Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 94
    Adding Paper and Replacing Toner D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. AMI002S E Close the stamp cover. Hold down the center part of the cover to make sure that it is closed completely. 6 ZEXH100J F Lower the ADF or ARDF unit. 88
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 95
    ... power source described on the inside front cover of this manual. Connect the power cord directly into ...paper misfeeds occur frequently, contact your service representative. Note ❒ More than one ... on the top of the ADF or ARDF cover. ❒ When the machine instructs you to reset originals, reset them ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 96
    Clearing Misfeeds • When A is displayed ASB005S • When B is displayed ASB006S 7 • When P is displayed (ADF) ASB007S 90
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 97
    Removing Jammed Paper • When P is displayed (ARDF) ASB008S • When R is displayed 7 ASB009S • When Y is displayed ASB010S 91
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 98
    Clearing Misfeeds • When Z is displayed ASB011S 7 92
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 99
    8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 100
    Remarks Environments to Avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 101
    ...the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do ...power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 102
    ...more 3. Front: 75 cm (29.6") or more 4. Left: 15 cm (6") or more Note ❒ For the required space when options are installed, contact your service representative. When Not Used for a Long Time 8 R CAUTION: • For safety reason, unplug the power cord from the wall outlet if the machine will not ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 103
    ... from heavy accumulation of dust inside this machine. Consult your service representative for details about and charges for cleaning the machine's ... not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ Cleaning ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 104
    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. Cleaning the ADF/ARDF This section describes how to clean the ADF or ARDF. 8 AMH012S Clean 1 and 2. 98
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 105
    INDEX A Add Toner indicator, 3 ADF, 1, 98 ADF/ARDF belt is dirty, 97 Adjusting the screen's contrast, 6 ARDF, 1, 98 Authentication failure, 6 I Image is dirty, 45 Indicators, 3 Inserting Toner, 85 L Letterhead paper, 68 Limit mark, 65, 71 Loaded paper orientation, 68 Loading Paper into the ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 106
    P Panel Tone, 4 Paper is not fed from selected tray, 45 Paper orientation, 68 Paper Size Selector, 78 Parts of image not copied, 13 Password not correct, 6 Power Connection, 95 Power Failure Report, 35 Power indicator, 35 Power supply, 95 Precautions when locating the machine, 93 Precautions when ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 107
    ... is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We ...
  • Ricoh Aficio MP 2000 | Troubleshooting - Page 108
    Operating Instructions Troubleshooting Type for 9016/DSm716/LD316/Aficio MP 1600 Type for 9021d/DSm721d/LD320d/Aficio MP 2000 EN USA B843-7651



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Ricoh Aficio MP 2000 Manual