Ricoh Aficio MP 2000 Troubleshooting - Page 35
When You Cannot Send or Receive Fax Messages As Wanted, Transmission/Reception, Transmission - scan to email
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When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and The modular cable may be disreception are impossible. connected. Make sure that the modular cable is correctly connected. See "Con- 3 necting the Machine to a Tele- phone Line and Telephone", General Settings Guide. Both transmission and The terminal adaptor setting is in- Check the setting. reception are impossible. correct. ❖ Transmission Problem Cause Solution Document appears The original was placed upside Place it correctly. See "Placing blank at the other end. down. Originals", Facsimile Reference. Transmission failed due to a "maximum email size" error. The size of the Internet fax docu- Set [Maximum E-mail Size] under [Ement exceeds the maximum e- mail Settings] to [Off], or set the mail size specified on the machine. maximum e-mail size to a larger value. Then, re-send the document. See "E-mail Settings", General Settings Guide. When using On Hook Dial or Manual Dial, "Receiving..." appears and transmission is not allowed. If the machine fails to detect the size of the original when the {Start} key is pressed, it performs a receiving operation. Press [Original Size:], select the scanning area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing the {Start} key when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial, you cannot receive by pressing the {Start} key. See "Parameter Setting", General Settings Guide. LAN-Fax Driver does not work. The entered login user name, password, or driver encryption key is incorrect. Check your login user name, password, or driver encryption key, and enter them correctly. Contact the administrator. LAN-Fax Driver does A high security level is set by the Contact the administrator. not work. extended security function. 29