Ricoh Aficio MP 2000 Troubleshooting - Page 35

When You Cannot Send or Receive Fax Messages As Wanted, Transmission/Reception, Transmission - scan to email

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When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and The modular cable may be disreception are impossible. connected. Make sure that the modular cable is correctly connected. See "Con- 3 necting the Machine to a Tele- phone Line and Telephone", General Settings Guide. Both transmission and The terminal adaptor setting is in- Check the setting. reception are impossible. correct. ❖ Transmission Problem Cause Solution Document appears The original was placed upside Place it correctly. See "Placing blank at the other end. down. Originals", Facsimile Reference. Transmission failed due to a "maximum email size" error. The size of the Internet fax docu- Set [Maximum E-mail Size] under [Ement exceeds the maximum e- mail Settings] to [Off], or set the mail size specified on the machine. maximum e-mail size to a larger value. Then, re-send the document. See "E-mail Settings", General Settings Guide. When using On Hook Dial or Manual Dial, "Receiving..." appears and transmission is not allowed. If the machine fails to detect the size of the original when the {Start} key is pressed, it performs a receiving operation. Press [Original Size:], select the scanning area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing the {Start} key when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial, you cannot receive by pressing the {Start} key. See "Parameter Setting", General Settings Guide. LAN-Fax Driver does not work. The entered login user name, password, or driver encryption key is incorrect. Check your login user name, password, or driver encryption key, and enter them correctly. Contact the administrator. LAN-Fax Driver does A high security level is set by the Contact the administrator. not work. extended security function. 29

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When You Cannot Send or Receive Fax Messages As Wanted
29
3
When You Cannot Send or Receive Fax
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
❖
Transmission/Reception
❖
Transmission
Problem
Cause
Solution
Both transmission and
reception are impossible.
The modular cable may be dis-
connected.
Make sure that the modular cable
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,
General Settings Guide.
Both transmission and
reception are impossible.
The terminal adaptor setting is in-
correct.
Check the setting.
Problem
Cause
Solution
Document appears
blank at the other end.
The original was placed upside
down.
Place it correctly. See “Placing
Originals”, Facsimile Reference.
Transmission failed
due to a “maximum e-
mail size” error.
The size of the Internet fax docu-
ment exceeds the maximum e-
mail size specified on the machine.
Set
[
Maximum E-mail Size
]
under
[
E-
mail Settings
]
to
[
Off
]
, or set the
maximum e-mail size to a larger
value. Then, re-send the docu-
ment. See “E-mail Settings”, Gen-
eral Settings Guide.
When using On Hook
Dial or Manual Dial,
”
Receiving...
”
appears and transmis-
sion is not allowed.
If the machine fails to detect the
size of the original when the
{
Start
}
key is pressed, it performs
a receiving operation.
Press
[
Original Size:
]
, select the
scanning area, and then resend
the document. If you use On
Hook Dial or Manual Dial fre-
quently, it is recommended that
you set “Receive documents by
pressing the
{
Start
}
key when
originals are not set.” to “Off” in
User Parameters. If this is set to
“Off”, when using Manual Dial,
you cannot receive by pressing
the
{
Start
}
key. See “Parameter
Setting”, General Settings Guide.
LAN-Fax Driver does
not work.
The entered login user name,
password, or driver encryption
key is incorrect.
Check your login user name,
password, or driver encryption
key, and enter them correctly.
Contact the administrator.
LAN-Fax Driver does
not work.
A high security level is set by the
extended security function.
Contact the administrator.